BY ORDER OF THE COMMANDER AIR MOBILITY COMMAND AIR ...

BY ORDER OF THE COMMANDER 

AIR MOBILITY COMMAND 

AIR MOBILITY COMMAND INSTRUCTION 

24-101 VOLUME 14 

14 AUGUST 2012 

Incorporating Change 1, 21 February 2013 

Transportation 

MILITARY AIRLIFT PASSENGER SERVICE 

COMPLIANCE WITH THIS PUBLICATION IS MANDATORY 

ACCESSIBILITY: Publications and forms are available for downloading or ordering on the e- 

Publishing website at www.e-Publishing.af.mil. 

RELEASABILITY: There are no releasability restrictions on this publication. 

OPR: HQ AMC/A4TP 

Supersedes: AMCI24-101V14, 2 October 2009 

Certified by: HQ AMC/A4T 

(Col William Z. Zeck) 

Pages: 182 

This volume establishes policy and procedures for passenger processing and baggage handling 

and provides uniformity, standardization, and guidance for orderly and efficient passenger 

operations. Each form is subject to provisions of Air Force Instruction (AFI) 33-332, Air Force 

Privacy Act Program, as required by this volume, and contains a Privacy Act statement either 

incorporated in the body of the document or in a separate statement accompanying each such 

document. This volume applies to Air Force Reserve Command (AFRC). This volume applies to 

Air National Guard (ANG) units upon mobilization. Ensure that all records created as a result of 

processes prescribed in this publication are maintained in accordance with Air Force Manual 

(AFMAN) 33-363, Management of Records, and disposed of in accordance with Air Force 

Records Information Management System (AFRIMS) Records Disposition Schedule (RDS) 

located at https://www.my.af.mil/afrims/afrims/afrims/rims.cfm. Refer recommended 

changes and questions about this publication to the Office of Primary Responsibility (OPR) 

using the AF Form 847, Recommendation for Change of Publication; route AF Form 847s from 

the field through Major Command (MAJCOM) publications/forms managers. This publication 

may be supplemented at any level, but all Supplements must be routed to the OPR of this 

publication for coordination prior to certification and approval. 

SUMMARY OF CHANGES 

This interim change corrects the hyperlink for CIC guidance and updates Space A Type Travel 

Codes. A margin bar (|) indicates newly revised material.

2 AMCI24-101V14 14 AUGUST 2012 

Section A—General Information 7 

1. Preface. .................................................................................................................. 7 

2. Passenger Operations. ............................................................................................ 7 

Section B—Passenger Service Center (PSC) 11 

3. General. .................................................................................................................. 11 

4. Responsibilities. ..................................................................................................... 11 

5. Patriot Express (PE) and Category M Flights Show-times/Check-in Times. ........ 15 

6. Space-R (Duty Standby) Passengers. ..................................................................... 15 

Table 1. Contingency Operation CICs (non-billable). ......................................................... 17 

7. Operational Support Aircraft (OSA). ..................................................................... 18 

8. Questionable Travel/Erroneously Manifested Passengers. .................................... 19 

9. Remote Space-A Registration. ............................................................................... 19 

10. Space-A Registration. ............................................................................................ 21 

11. Space-A Rules. ....................................................................................................... 22 

12. Space-A Roll Call. ................................................................................................. 23 

13. Space-A Passenger Removal. ................................................................................ 24 

14. Federal Inspection Fees. ......................................................................................... 25 

15. Travel Aboard Foreign Aircraft. ............................................................................ 25 

16. Unique Mission Briefing. ....................................................................................... 25 

17. Non-AMC Destinations. ........................................................................................ 26 

18. Acceptance of Minors (PE missions). .................................................................... 26 

19. Commercial Gateway AMC Personnel. ................................................................. 27 

20. Information Control/Release. ................................................................................. 28 

21. Miscellaneous Eligibility Clarification. ................................................................. 31 

Section C—Passenger Processing 34 

22. Passenger Check-In. ............................................................................................... 34 

23. Connecting/Remain Over Night (RON)/Delayed Passengers. ............................... 39 

24. Special Category/Unique Passenger Processing Procedures and Policy. .............. 40 

25. Passengers with a Unique CIC (MMO, MRS, MEP, Cadet, and Couriers). .......... 42 

Table 2. CIC’s. ..................................................................................................................... 45 

Section D—Passenger Terminal Security and Screening 45 

26. Passenger Terminal Security. ................................................................................. 45

AMCI24-101V14 14 AUGUST 2012 3 

27. Robbery and Bomb Threats. .................................................................................. 46 

28. Signs. ..................................................................................................................... 46 

29. Passenger/Baggage Screening. .............................................................................. 47 

30. Special Inspection Procedures. .............................................................................. 49 

31. Firearms and Ammunition. .................................................................................... 50 

32. Personnel Authorized to Carry Unloaded Firearms. .............................................. 51 

33. Personnel Authorized to Carry Loaded Firearms. ................................................. 51 

34. Carriage of Firearms on DOD Chartered Aircraft. ................................................ 52 

Section E——Gate Services/Manifesting 53 

35. Gate Services. ........................................................................................................ 53 

36. Manifesting Procedures. ........................................................................................ 55 

37. Delayed, Over flown, or Diverted Flights. ............................................................. 57 

38. Dispatch. ................................................................................................................ 57 

39. Passenger Service Facilities. .................................................................................. 58 

40. Personal Appearance. ............................................................................................. 60 

Section F—Funds Accounting/Meals/Refunds 61 

41. Funds. ..................................................................................................................... 61 

42. Accounting Procedures. ......................................................................................... 61 

43. Cash Drawer Policy. .............................................................................................. 61 

44. Change Fund Custodian. ........................................................................................ 62 

45. Deposits. ................................................................................................................ 63 

46. Accepting Personal Checks. ................................................................................... 63 

47. Dishonored Checks. ............................................................................................... 63 

48. In-Flight Meals. ..................................................................................................... 64 

49. Type Meals. ........................................................................................................... 64 

50. Meals Purchased by Contract Carriers. .................................................................. 64 

51. Complimentary (TWCF) Snack/Beverage Service. ............................................... 65 

52. Overpacked In-Flight Meal Service for TWCF Channel Missions. ...................... 67 

53. Overpacked In-Flight Meal Service for SAAMS/Exercise Missions. ................... 70 

54. In-Flight Meal Schedule/Complimentary Snack/Beverage Service. ..................... 72 

55. In-flight Meal/Snack Meal Charges. ...................................................................... 72 

Table 3. Meal Charge by Traveler Type. ............................................................................. 73 

56. Refunds. ................................................................................................................. 73

4 AMCI24-101V14 14 AUGUST 2012 

Section G—Miscellaneous 75 

57. Metal Detecting and X-ray Equipment. ................................................................. 75 

58. Radiation Safety Requirements. ............................................................................. 75 

59. Civilian Employees. ............................................................................................... 76 

60. Cooperative Military Airlift Agreements (CMAAs), Acquisition and Cross- 

Serving Agreement (ACSA) with Implementing Arrangement (IA). .................... 76 

Table 4. CICs: ...................................................................................................................... 76 

61. Calibration of baggage scales. ............................................................................... 77 

62. Customer Convenience Improvement Program (Terminal X) and Customer 

Service Observations. ............................................................................................ 77 

Section H—Passenger Terminal Facility Force protection 78 

63. Objective: ............................................................................................................... 78 

64. Mitigation Measures. ............................................................................................. 78 

65. Utilities. .................................................................................................................. 80 

66. Deviations. ............................................................................................................. 81 

Section I—Baggage Services 81 

67. General Information. .............................................................................................. 81 

68. Authorized Checked Baggage. ............................................................................... 81 

69. Processing Passenger Baggage. ............................................................................. 84 

70. Originating Checked Baggage. .............................................................................. 84 

71. Terminating Checked Baggage. ............................................................................. 86 

72. Special Baggage Handling Procedures. ................................................................. 87 

73. Pet Shipments. ....................................................................................................... 88 

Section J—Mishandled Baggage 89 

74. General. .................................................................................................................. 89 

75. Lost Baggage. ........................................................................................................ 90 

76. Found Baggage. ..................................................................................................... 91 

77. Disposition of Unclaimed Found Baggage/Articles. ............................................. 93 

78. RUSH Baggage Procedures. .................................................................................. 93 

79. Damaged Baggage Procedures. ............................................................................. 93 

80. Pilfered Baggage Procedures. ................................................................................ 94 

81. Baggage Lost by Commercial Carrier. .................................................................. 95 

82. Courtesy Claims for Emergency Leave Passengers. .............................................. 95

AMCI24-101V14 14 AUGUST 2012 5 

Section K—-Baggage Service Center 96 

83. Baggage Service Center (BSC). ............................................................................. 96 

Attachment 1—GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION 99 

Attachment 2—GLOSSARY OF CODES 114 

Attachment 3—AMC FORM 229, PASSENGER SERVICE FLIGHT FOLDER, 

INSTRUCTIONS 128 

Attachment 4—MISSION ROUTE SUPPORT CIC CHART 133 

Attachment 5—AMC FORM 79 PASSENGER INFORMATION 134 

Attachment 6—STANDARDS OF PERFORMANCE 135 

Attachment 7—COUNTRY CODES FOR SPACE-A SIGN-UP 137 

Attachment 8—WEBSITE LINKS 139 

Attachment 9—SPACE-A SIGN-UP STAMP 140 

Attachment 10—AMC FORM 305, RECEIPT FOR TRANSFER OF CASH AND 

VOUCHERS 141 

Attachment 11—DD FORM 1131, CASH COLLECTION VOUCHER 142 

Attachment 12—LETTER TO THE PASSENGER (SAMPLE) AND DISPLAY 143 

Attachment 13—SAMPLE PUBLIC VOUCHER FOR REFUNDS, SF FORM 1049 144 

Attachment 14—AF FORM 79 INSTRUCTIONS 145 

Attachment 15—RUBBER STAMPS FOR CHECKS EXAMPLES 148 

Attachment 16—EXAMPLES OF DISHONORED CHECKS MEMORANDUMS 149 

Attachment 17—EXAMPLE DD FORM 139, PAY ADJUSTMENT AUTHORIZATION 151 

Attachment 18—PASSENGERS ON DELAYED AIRCRAFT 152 

Attachment 19—SUGGESTED TERMINAL ANNOUNCEMENTS 153 

Attachment 20—TERMINAL X PROGRAM STANDARDS 156 

Attachment 21—UNATTENDED BAGGAGE CHECKLIST 158 

Attachment 22—ION TRACK POSITIVE READING CHECKLIST 159 

Attachment 23—UNDECLARED FIREARM FOUND 160 

Attachment 24—SUSPICIOUS PACKAGE 161 

Attachment 25—ROBBERY CHECKLIST 162

6 AMCI24-101V14 14 AUGUST 2012 

Attachment 26—BOMB THREAT CHECKLIST DO NOT HANG UP THE PHONE 163 

Attachment 27—TERMINAL PHYSCIAL SECURITY EXTERNAL/INTERNAL 

INSPECTION CHECKLIST 164 

Attachment 28—INSTRUCTIONS FOR AMC FORM 134, MISHANDLED BAGGAGE 

REPORT 166 

Attachment 29—INSTRUCTIONS AND SAMPLE FOR COMPLETING AMC FORM 47, 

REPORT AND DISPOSITION OF UNACCOMPANIED PASSENGER 

BAGGAGE 172 

Attachment 30—MISHANDLED BAGGAGE LETTER 173 

Attachment 31—BLOCK AND ENTRY DESCRIPTIONS AND SAMPLE AMC FORM 

136, BAGGAGE MISHANDLED REPORT FILE 174 

Attachment 32—DISTRIBUTION OF AMC FORM 134 176 

Attachment 33—SPACE-AVAILABLE TRANSPORTATION FOR DUAL UNIFORMED 

SERVICES MEMBER SPOUSES WITH DEPENDENT CHILDREN 177 

Attachment 34—AMC COMMENT POLICY (SOCIAL MEDIA) 179 

Attachment 35—SERVICE ANIMALS 180

AMCI24-101V14 14 AUGUST 2012 7 

Section A—General Information 

1. Preface. Air Mobility Command (AMC) will act as the single manager, on behalf of United 

States Transportation Command (USTRANSCOM), for airlift, intertheater, intratheater, and 

Continental US (CONUS) aeromedical evacuation, aerial refueling support, and support services 

to the Department of Defense (DOD) Components as required by USTRANSCOM. AMC 

operates its peace time operation for two reasons: (1) to continually exercise and train the 

military and civilian manpower needed to ensure the United States meets contingencies around 

the world and, if necessary, go to war; and (2) to provide economical air transportation to the 

DOD. The image AMC projects to its DOD customers is influenced by the customer service its 

passengers receive when traveling via AMC. Passenger Service Agents (PSAs) function as 

AMC's ambassadors; they must meet the highest standards of dress and conduct. The service 

AMC provides to DOD members and their families has a significant impact on their impression 

of "quality of life" in the military service. 

2. Passenger Operations. 

2.1. AMC passenger terminal activities shall provide a complete range of services to 

accommodate arriving/departing passengers and baggage. The terminal shall afford the 

passenger orderly and convenient progress from the ground side of the terminal to the aircraft 

and back. Depending on the size, physical layout, and personnel assigned, functions may be 

realigned/combined for operational efficiency. All DOD passengers Space-Required (Space- 

R) and/or Space-available (Space-A) shall be provided prompt, courteous, and professional 

service on an equitable basis. 

2.2. Personnel assigned to Passenger Service will review and be familiar with Attch 1, 

Glossary of References and Attch 7, Standards of Performance. These attachments will 

ensure success in providing the highest level of customer service. 

2.3. Customer Service Training: The AMC PSA Customer Service course is a HQ AMC 

initiated program designed to assist our PSAs in providing exceptional customer service to 

our passengers. 

2.4. The Customer Service Web Based Training (WBT) should be completed on or before 

assignment to the Passenger Service Flight. In all cases, the WBT should be completed prior 

to interaction with passengers. Refresher for the WBT will be completed annually. 

2.5. Interactive Customer Service Training. Each passenger terminal shall designate a class 

facilitator to guide students through a one-day facilitated/interactive customer service course 

designed by HQ AMC/A4TP. This course uses a short video, limited presentations, and role 

playing using AMC passenger terminal specific scenarios. The success of the course is 

heavily reliant upon student participation, discussion, comment, and interaction. The course 

is not intended and shall not be set-up for stand alone or self-paced use. 

2.5.1. The facilitator shall: 

2.5.1.1. Ensure the continued success of the class and provide this course locally to all 

military and civilian passenger agents. 

2.5.1.2. Establish a schedule that shall provide initial training within 3-6 months of 

assignment to passenger service. Refresher for the interactive customer training will be

8 AMCI24-101V14 14 AUGUST 2012 

completed every 15-18 months. Local leadership may conduct refresher training sooner 

if needed. 

2.5.1.3. Be an E-5, civilian equivalent, or above. 

2.5.1.4. Maintain a class size not to exceed 20 students for each class. The facilitator 

may adjust the size of the class at his/her discretion to meet scheduling needs. However, 

it has been noted that the effectiveness of the training tends to decrease when the class 

size falls below 15 students. 

2.5.1.5. Ensure the following class materials (or equivalent) are in place prior to 

conducting training: HQ AMC/A4TP provided course materials, computer with 

PowerPoint and projector, screen, DVD capability, easel for flip charts, flip chart pad, 

markers (regular and dry erase) and masking tape. 

2.5.1.6. Use established course curriculum and material issued by HQ AMC/A4TP to 

ensure consistency throughout AMC. Request guidance from HQ AMC/A4TP before 

deviating from approved lesson plan. 

2.5.1.7. Maintain a roster with the completion date of each person assigned to the 

passenger terminal. For TSgt and below, completion shall also be annotated in G081 or 

AF Form 1098, Special Task Certification and Recurring Training. 

2.5.1.8. Strive for continuous improvement by soliciting feedback from students. 

Feedback/critique sheets should be forwarded to terminal leadership for their situational 

awareness and implementation, if appropriate. Forward feedback on course content to 

HQ AMC/A4TP. 

2.6. AMC Passenger Terminal Survey. All passenger terminals shall use the AMC 

Passenger Terminal Survey to measure customer satisfaction at their particular location. The 

template can be found on the HQ AMC/A4TP website (see Attch 8). The survey should be 

used as a local tool to demonstrate terminal effectiveness and assist with improving service 

as well as recognizing outstanding performers. Blank surveys shall be placed in conspicuous 

areas around the passenger terminal. A single collection box may be used for this survey and 

the AMC Form 253, Air Passenger Comments. Passenger terminals must ensure the 

Interactive Customer Evaluation (ICE) cards are made available to all customers. Units are 

required to respond to all inquires that request a reply within 3 duty days and must include 

actual response in ICE. 

2.7. Passenger Policy Update/Messages. Each AMC passenger terminal activity must ensure 

all agents review Passenger Policy Update messages monthly. These messages are also 

available on the HQ AMC/A4TP web site (see Attch 8). 

2.8. Passenger Processing Manual Procedures. Each AMC passenger terminal activity shall 

ensure manual procedures are developed and exercised. Manual procedures shall be used 

during "stressful environment" operations, i.e. power or computer outage. As a minimum, 

exercises shall be conducted on a quarterly basis and documented. When possible, exercises 

should be conducted in conjunction with wing/base exercises and during periods when it has 

the least impact on customer service. Note: In the event of automated data processing (ADP) 

or computer equipment failure during the manifesting process, initiate manual backup 

procedures to produce a manifest to accompany the aircraft. The backup system should be

AMCI24-101V14 14 AUGUST 2012 9 

capable of producing one of the following: offline manifest or DD Form 2131, Passenger 

Manifest. This manifest shall contain all required data IAW DOD 4500.9R, Defense Travel 

Regulation (DTR) Part I, Passenger Movement. 

2.9. AMC Form 76 (AMC Form 76A at Navy Passenger Terminals), Passenger Travel 

Information (AMC-GRAM). All passenger terminals/operations shall create a customized 

local AMC Form 76/76A using the template located on HQ/AMC A4TP website (see Attch 

8) as a guide. Terminals may create their own format but the information must be listed as 

stated on the template. This form contains standardized introductory information with space 

for each station to insert information most requested by travelers. The form will contain 

information on the cost, availability, location of billeting and transportation, a 

recommendation to differently abled passengers with non-apparent disabilities (such as 

hearing impairment, asthma, or pacemakers) to advise PSAs of this disability at the time of 

check-in, notification of the HQ AMC no-smoking/tobacco use policy on aircraft, and the 

form's revision date. Print a map of the base and major facilities and have them available in 

the same vicinity where the AMC GRAM is posted. Additional information can be added at 

the local commander's discretion to increase customer service and convenience. 

2.9.1. AMC Form 76/76A will be updated annually or whenever significant changes 

occur. 

2.10. Letter to the Passenger. Display the locally reproduced Fellow Traveler letter (Attch 

12) on an AMC letterhead and signed by the following leaders in said categories. The 

guiding principle is to display the photo of the AMC Commander at the first level up from 

the passenger terminal. 

2.10.1. CONUS Aerial Port Squadron (APS) and Logistics Readiness Squadron (LRS): 

Display APS/CC or LRS/CC with photo. 

2.10.2. Air Mobility Squadron (AMS): Display AMS/CC with photo. 

2.10.3. OLs, Contracted Air Terminal Operation (CATOs), and Dets: Display AMS/CC 

with photo 

2.10.4. OCONUS Navy-operated ports: Display AMS/CC with photo. 

2.10.5. CONUS Navy-operated ports: Display installation Commander with photo. 

2.11. Passenger Service Identification Badges. To easily identify a PSA, each passenger 

agent and supervisor shall wear a passenger service badge below the nametag; a badge may 

be attached to the pocket with a clip-on device. The badge shall not be worn on the blue 

sweater. Commanders may authorize the wear of passenger service badges on the uniform of 

the day. Passenger service badges shall be worn only while on duty in or around the 

passenger terminal. Each badge is to be 3.5 inches wide, 2.5 inches high, and made of the 

standard nametag material. The agent's badges are blue, unless the agent is a shift supervisor, 

whereupon it is red. The passenger service officer also wears the red identification badge 

while on duty (reference AFI 36-2903, Dress and Personal Appearance of Air Force 

Personnel, AMC supplement). The blue badge reads: "AMC Passenger Service Agent," while 

the red badge reads: "AMC Passenger Service Supervisor." Civilian personnel may elect to 

have their name placed on the badge. If they elect to do so, the name will be placed directly 

above other lettering. When personnel transfer, badges shall be turned in during out-

10 AMCI24-101V14 14 AUGUST 2012 

processing. Note: Due to the number of security badges required by the airport authority, 

AMC gateway personnel are exempt from this requirement. 

2.12. Privacy Act Statements (PAS). IAW AFI 33-332, passenger terminals shall display a 

PAS to notify passengers of the collection of personal information. Display on 

signs/monitors in areas where passengers routinely furnish personal information. PAS signs 

are locally developed and must include the authority, purpose, routine uses, and disclosure 

items. At OCONUS locations PAS signs should be in English and in the host nation's 

language. 

2.12.1. For Global Air Transportation Execution System (GATES) locations the following 

information is provided and may be used verbatim to develop the PAS. For additional 

information refer to: http://www.defenselink.mil/privacy/notices/usaf/F024AFAMCA.htm 

(Defense Privacy and Civil Liberties Office) and AFI 33-332. 

2.12.2. Authority: 10 USC. 8013, Secretary of the Air Force and E.O. 9397 (SSN). 

2.12.3. Purpose: Passenger Name Records are used to prepare aircraft manifests for 

passenger identification processing and movement on military aircraft, commercial 

contract (charter) aircraft, and on seats reserved (blocked) on regularly scheduled 

commercial aircraft at military and civilian airports. Records in this system are also used 

to develop billing data to the user Military Services or other organization, determine 

passenger movement trends, forecast future travel requirements, and identify, research, 

and resolve transportation related problems. 

2.12.4. Routine Uses: In addition to those disclosures generally permitted under 5 

USC. 552a(b) of the Privacy Act, these records or information contained therein may 

specifically be disclosed outside the DOD as a routine use pursuant to 5 USC. 552a 

(b)(3) as follows; to customs officials for the purpose of notifying foreign countries of 

personnel and equipment arrivals; records from the system are routinely disclosed to 

other Federal agencies and offices providing transportation, and to civilian airlines 

and airports for transportation services, developing billing data, manifesting 

passengers, and for forecasting future requirements. The 'Blanket Routine Uses 

published at the beginning of the Air Force's compilation of systems of records 

notices apply to this system. 

2.12.5. Disclosure: Voluntary. Non-disclosure of information shall prevent the 

processing and movement of the passenger. 

2.12.6. Public Address Systems. Each passenger terminal shall use a terminal 

announcement system to pass information to passengers (see Attch 19). When it is not 

in use, conservative recorded music or a reasonable facsimile may be connected to the 

system. Commercial gateway managers shall obtain the use of local airport public 

address system for announcements to our passengers. 

2.13. All passenger terminals shall maintain a website that meets the following minimum 

criteria: 

2.13.1. Accessible to customers inside the .mil/.gov domain.

AMCI24-101V14 14 AUGUST 2012 11 

2.13.2. Passenger terminal contact information to include: mailing address, DSN and 

commercial voice, fax telephone numbers, organizational email address, hours of 

operation, and remote Space-A sign-up procedures to include email address. 

2.13.3. List of required information for remote sign-up (see Para 9.1.1). 

2.13.4. Link to passenger terminal AMC Gram (see Para 2.7 for format). 

2.13.5. Link to AMC Space-A Information Website (see Attch 8). 

2.13.6. Available passenger terminal customer conveniences, e.g., availability of food, 

automated Teller Machine (ATM), family lounge, etc. 

2.13.7. Flight information shall be IAW Para 20.3. 

2.14. Interactive Customer Evaluations (ICE). 

2.14.1. The ICE system is a web-based tool for collecting customer feedback about the 

services and goods provided by various organizations throughout the Department of 

Defense (DOD). ICE allows customers to submit online comment cards rating the quality 

of service provided by AMC Passenger Terminals. 

2.14.2. ICE Manager Duties. ICE managers are responsible for collecting passenger 

feedback and to provide tactful responses (positive and or negative) when responses are 

requested and/or necessary. Responses must be completed within 3 duty days. Actual 

responses must be included in ICE. 

2.14.3. All Passenger Terminals require at least two ICE managers. Managers must 

inform HQ AMC/A4TP of any changes and provide updates as required. 

2.14.4. ICE cards will be made available to all customers. ICE card template is available 

on the Passenger Policy website (Attch 8). 

2.14.5. Comments submitted via passenger terminal organizational accounts must be 

answered within 72 hours (preferably 24). 

Section B—Passenger Service Center (PSC) 

3. General. The PSC is typically the first point of contact with our customer. It is imperative 

that individuals assigned to the PSC maintain a high level of customer service skills and a 

positive attitude in carrying out their duties. NOTE: At AMC Gateway and Operating 

Locations, the Passenger Service Center is referred to as the "Military Assistance Counter." This 

counter includes Customer Service Branch (CSB) and other Service Liaison personnel, when 

assigned. 

4. Responsibilities. 

4.1. Seat Management. Handles all matters relating to seat management control which 

occurs after a mission is released to the terminal such as walk-ins, no-shows, late arrivals, 

rotated passengers, administrative holds, passport holds, etc. Arranges with the passenger 

check-in section to ensure information concerning available seats is promptly relayed to 

minimize workload surges and permit orderly processing of additional Space-R/Space-A 

passengers.

12 AMCI24-101V14 14 AUGUST 2012 

4.2. IAW AMCI 24-101, Volume 9, firm seat releases must be provided to the passenger 

terminal no later than 5 hours prior to mission departure. The dispatcher or PSC agent will 

contact ATOC if seat release is not received within 5 hours of scheduled mission departure. 

4.2.1. Missions with short flight times of 2 hours or less may not meet this 5 hour 

timeframe. In those cases every attempt must be made to determine a firm seat release as 

early as possible. 

4.3. Passenger Eligibility. Determine passenger eligibility IAW DOD 4515.13-R, Air 

Transportation Eligibility and the Foreign Clearance Guide; maintain the Space-R and 

Space-A passenger registers, and determine the order of movement for both Space-R and 

Space-A passengers. Ensure passengers have appropriate border clearance documentation, 

when required. 

4.4. Reservations and Related Actions. Handle reservation and related actions within the 

passenger terminal after the pre-manifest is pulled and immediately preceding flight checkin. 

4.5. Coordination. PSC maintains close liaison with other terminal operation sections on 

matters relating to passenger reservation actions and pre-manifest listings. Coordinate 

directly with the contract representative and the passenger check-in section on all operational 

matters relating to the application and use of airlift capability. 

4.6. Flight setup at GATES/Non-GATES Stations. The PSC, flight controller, or dispatcher 

will accomplish the flight set up and review the pre-manifest, check for special category 

passenger codes, and pass requirements to the shift supervisor. 

4.7. Booking Control. The PSC has reservation/booking control for all scheduled passenger 

missions upon execution of the pre-manifest lockout (24 to 72 hours prior to mission 

departure) until the mission departs. During this time, the PSC can port book passengers, 

cancel reservations, accept late substitutions, increase/decrease group/family/troop seat 

blocks, and reduce/increase the allowable cabin load (ACL) as required, after coordinating 

with appropriate agencies, i.e. up-line/down-line stations and passenger processing. When 

adjusting the ACL, the actual ACL numbers shall be utilized. Entering an arbitrary number 

such as 999 is not acceptable. Note: Prior to pre-manifest lockout, 618 AOC (TACC)/XOGC 

will manage all ACL and pet allocation adjustments on passenger bookable missions. 

4.7.1. Port Booking Passengers. Passengers who arrive with orders/GATES itineraries 

for the flight(s) being processed but are not on the pre-manifest will be traced and 

verified in GATES before being port booked, when seats are available. All port booked 

passengers must be assigned a seat (no in-lap passengers authorized). 

4.7.1.1. When port booking passengers utilizing GATES, a Routing Indicator (RI) 

must be placed in the appropriate block. Routing indicators are used to properly 

identify the location a passenger was booked (e.g. RMSTERM=Ramstein Passenger 

Terminal). 

4.7.1.2. 618 AOC(TACC)/XOGC shall create and maintain the RI Files. File 

information will include the following: Administrative Addresses, E-mail Addresses, 

and Defense Switch Network (DSN)/commercial telephone numbers. To update

AMCI24-101V14 14 AUGUST 2012 13 

information attached to the RI file, please call DSN 312-779-4024, commercial (618) 

229-4024, or email tacc.xog-pax@us.af.mil. 

4.8. Pre-manifest. At GATES stations, the PSC shall lock and download the pre-manifest 24 

hours prior to scheduled mission departure but no earlier than 72 hours. The PSC must 

prepare pre-manifests for Patriot Express (PE) missions and forward sufficient copies to 

information control/dispatch not later than (NLT) 10 hours prior to scheduled aircraft 

departure. At Non-GATES stations, the Data Processing Center (DPC) shall forward the premanifest 

to the PSC upon request or no later than 24 hours prior to scheduled mission 

departure. 

4.9. Opportune Airlift. The PSC will initiate action to process passengers for seats that 

become available on opportune airlift. 

4.9.1. Manifesting of Passengers. On channel missions, with prior coordination of the 

down line station, passengers may be manifested past stations where minor mission 

number changes occur. Minor mission number changes include a change in the basic 

mission number (i.e. outbound to inbound 0671 to 0672), suffix, or Julian date. 

4.9.1.1. Passengers may not be manifested past locations where the basic mission 

number changes completely (i.e., 06E1 to 06R5). 

4.9.1.2. Passengers may not be manifested round trip. 

4.9.1.3. Passengers shall not be manifested on the positioning legs past stations 

where the mission becomes active without approval from the down line station. For 

Special Assignment Airlift Mission) SAAM, exercise, or contingency missions, 

coordinate with the down line stations to ensure the requirements of Para 4.9.2. have 

been met. 

4.9.2. Unused Seats on DOD-Owned or Controlled Airlift (includes SAAM, 

Aeromedical Evacuation, Exercise and Contingency). IAW DOD policy, all unused 

seats on DOD-owned or controlled airlift will be released for use by Space-R and Space- 

A passengers. On all mission types, the senior AMC or terminal representative, in 

coordination with the aircraft commander and the user as applicable, will determine if a 

defined need for security, or if overriding safety or legal concerns (including hazardous 

cargo, customs, agriculture or citizenship and immigration service consideration) 

prohibits Space-A travelers from flying on a specific mission. The aircraft commander is 

the final authority responsible for all matters affecting the operation of their aircraft. This 

authority is to be exercised judiciously within the context of DOD Space-A policy stated 

in Para 10.2. Situations where the above prohibitions restrict Space-A travelers from a 

particular mission should be the rare exception rather than the rule. 

4.9.3. The servicing air terminal or designated manifesting agency will manifest Space-A 

travelers or other opportune traffic. If the location has no air terminal or AMC 

representative, then the aircrew must ensure proper manifesting, border clearance, 

security, and passenger/baggage screening requirements are completed. 

4.9.4. The AMC ATOC at the air terminal of origin will ensure passenger(s) can be 

received at destination, meet(s) border clearance requirements, and must not hamper 

user's mission departure/arrival operations. If the aircraft/mission is not landing at an

14 AMCI24-101V14 14 AUGUST 2012 

AMC operated passenger terminal, passengers must be briefed by the PSA that there may 

be little or no passenger support at their destination (i.e., no terminal, easily available 

telephone, transportation, or billets). They must understand that the aircrew is not 

responsible/capable to provide these services and that they must deal with these 

limitations within their own capabilities. 

4.9.5. Displacing Revenue Cargo and Passengers. Displacing Space-R cargo and/or mail 

for emergency leave/duty passengers on cargo or dual configured missions may be 

authorized by the Transportation Representative (TR), Aerial Port Ops Officer, or Air 

Terminal Manager (ATM) on a case-by-case basis when timely movement cannot be 

provided on passenger missions. To ensure command visibility of excessive Space-R 

passenger backlog, notify 618 AOC (TACC)/XOGX whenever cargo is displaced for 

passengers. 

4.10. Rotating Passengers. 

4.10.1. Duty passengers are not normally rotated to accommodate other duty passengers 

except when necessary to move Priority One passengers whose movement cannot be 

guaranteed within 24 hours. All known available airlift must be considered including 

government arranged commercial seats. If movement cannot be guaranteed begin rotation 

procedures. Unless there are severe mitigating circumstances, do not remove any premanifested 

passengers who already received their boarding passes. Prior to removing 

Space-R passengers, the PSC will try to get volunteers to remove themselves from a 

flight. Space-A travelers may be removed at any station for duty passengers, patients, or 

cargo. Note: Only as a last resort will Category I, Space-A passengers be removed from a 

flight at the originating location. Do not rotate Category I passengers at en route stations. 

4.10.1.1. If no one volunteers or rotation of Space-R passengers is still needed, begin 

removing passengers in the following order: 

4.10.1.1.1. Selected Space-R Duty Standby passengers (line numbers 700-799) 

4.10.1.1.2. Port Booked passengers (line numbers 0600-0699) 

4.10.1.1.3. Overbooked passengers (line numbers 0500-0599) 

4.10.1.1.4. Prebooked passengers (line numbers 0001-0499) meeting the 

following criteria: unaccompanied Permanent Change of Station (PCS) military 

passengers (E-6 and below); the last to check-in is the first to be removed. 

4.10.1.1.5. Non-GATES stations will record the time of check-in on the premanifest 

to facilitate rotating passengers if necessary. 

4.10.1.2. The following passengers may not be rotated: funded emergency leave, 

family groups, members separating, prisoners, prisoner escorts, passengers pending 

boarding actions, passengers on retirement orders, foreign nationals, and reservists. 

Note: In instances where available seats remain, but either the total aircraft ACL or 

available baggage stowage space has been reached, the processing of the flight should 

be discontinued. Passenger Services will advise ATOC which will in-turn advise 

618AOC/XOGX of the situation. PSAs should monitor these conditions especially 

during mobility, exercises and contingencies when excess baggage is authorized for 

deployment.

AMCI24-101V14 14 AUGUST 2012 15 

5. Patriot Express (PE) and Category M Flights Show-times/Check-in Times. 

5.1. The HQ AMC Standard show time/roll call for Space Required passengers is no later 

than two (2) hours and 20 minutes prior to aircraft scheduled departure. Space-available roll 

call standard is no earlier than two (2) hours and 20 minutes prior to aircraft scheduled 

departure. 

5.1.1. If deemed necessary for unique situations (peak travel periods, multiple departures 

within a short time period) the TR, Aerial Port Ops Officer, or ATM may adjust 

show/roll call times as needed. 

5.1.2. Requests for long term/permanent deviations to Para 5.1 greater than 90 days in a 

12 month period shall be submitted by the respective Unit Commander to HQ 

AMC/A4TP. 

5.2. Check-in for pre-manifested passengers must be made available 6 hours prior to aircraft 

departure but may begin as early as 24 hours prior to aircraft departure at the discretion of 

TR, Aerial Port Ops Officer, or ATM. 

5.2.1. IAW AFI 36-3003 Para. 4.11.13., the PSC will notify the servicing MPS and HQ 

AFPC/DPWCM within 72 hours after members miss a port call. 

6. Space-R (Duty Standby) Passengers. Space-R passengers without a reservation shall be 

considered duty standby. Sign-up must be accomplished in person by the traveler or group leader 

if traveling in a group. However, the PSC may port book passengers when excess seats are 

available in lieu of placing the passengers on the duty stand by register. All Space-R duty 

standby passengers shall be assigned a seat (no in-lap passengers authorized). Remote sign up is 

not authorized for duty stand by passengers. 

6.1. Space-R Standby Processing. GATES stations shall cancel any conflicting reservations 

to preclude duplicate bookings. 

6.1.1. Collect two copies of travel orders and sign-up passenger(s) in GATES. Provide 

passenger information on the next flight and show time. Annotate date/time of arrival, 

travel priority, type travel code and dependent information (when applicable) on both 

copies of orders. Return one travel order to the passenger for their record. File station 

copy according to travel priority and date/time of sign-up. 

6.1.2. At Non-GATES stations, collect two copies of the orders and record travel priority 

and type travel code, dependent information, and date/time of sign up in the "remarks 

section" on both copies. Provide passenger information on the next flight and show time. 

Enter the passenger(s) information on the manual Space-R backlog. Manual backlog will 

contain passenger name(s), rank, travel priority, destination and date/time of sign-up. 

File station copy according to travel priority and date/time of sign-up. 

6.1.3. For Temporary Additional Duty (TAD)/Temporary Duty (TDY) port booked 

passengers, mail one copy to the appropriate Defense Finance Accounting Service 

(DFAS) as identified in DTR Part I. 

6.1.4. Sign-up intransit Space-R standby passenger(s) IAW Para 6.1.1 or 6.1.2 as 

applicable.

16 AMCI24-101V14 14 AUGUST 2012 

6.1.5. To travel aboard AMC owned/controlled missions, a travel order or a letter of 

authorization citing the authority for travel and billing instructions and/or fund cite and 

associated CIC is required. Letters of Authorization (LOA) shall be used for travel on 

AMC organic or commercial charters. LOA(s) shall include the contract number, 

commanding officer's name directing the movement, phone number, unit mailing address, 

billing address with point of contact and phone number or a CIC from the contractors T- 

account. LOAs must be signed by the contracting officer or their designated 

representative. Travel documentation must identify where the authorized travel is from 

and to. All forms of travel documentation must identify where the authorized travel is 

from and to and the time period of travel authorized. 

6.1.6. The PSC shall provide a means for Space-R standby passengers to verify their 

position in the backlog. This may be accomplished by printing a register from GATES or 

displaying the register on a computer monitor accessible by the passengers. Create the 

register by channel, and make it available for passenger viewing. When there are no 

passengers in the backlog, printing the register is not necessary. 

6.2. Space-R Reimbursable Travel. IAW DOD 4515.13-R, certain categories of eligible 

Space-A travelers may elect to pay for a seat at the applicable Department of Defense 

Channel Passenger Tariffs or Other Non-DOD Channel Passenger Tariffs (Attch 8) to secure 

a reservation as a Space-R passenger. This decision and transaction must be made prior to the 

mission opening. However, they may not change their status for movement on a mission 

currently being processed. When passengers change their travel status from Space-A to 

Space-R, they shall keep their relative place in the respective category, that is, from Space-A 

emergency leave to Space-R emergency leave. When the computer system is down for more 

than 24 hours, Space-R standby register will be maintained manually. 

6.3. TWCF/Non-TWCF Documentation. All Space-R and Space-A passengers transported 

via TWCF or non-TWCF aircraft over AMC or non-AMC channels must be documented and 

reported as TWCF. EXCEPTION: Navy operated AMC Terminals are still required to 

separate TWCF and Non-TWCF passengers. Passengers from the terminal back-log, airlifted 

on an AMC SAM or Special Assignment Airlift Mission (SAAM) are shown as TWCF 

traffic. 

6.3.1. For Space-R passengers with a CIC, enter the CIC in the appropriate block. 

6.3.2. Passenger CICs. CICs are the basis for billing passenger travel and identifying the 

service responsible for payment. Travel authorization for reimbursable space required 

passenger transportation must cite the chargeable appropriation and CIC approved by the 

funds certifying official or the full billing address with point of contact and phone/fax 

numbers for reimbursement on a Special Account Handling (SAH) basis. Otherwise, 

provide payment by indicating cash collection. 

6.3.3. CIC General Guidance. The aerial port/air terminal is not responsible for 

construction of the CIC. Instead, aerial port/air terminal personnel should follow special 

account handling procedures as outlined in AMCI 24-101 Volume 6, Transportation 

documentation, Data Records and Reports. Refer to CIC guidance at 

https://www.amcfm.scott.af.mil/CIC_Generator.htm or contact HQ AMC/FM at 

Defense Switch Network (DSN) 779-2668 for CIC assistance.

AMCI24-101V14 14 AUGUST 2012 17 

6.4. Special Account Handling (SAH) Procedures. Refer to AMCI 24-101Volume 6. 

6.4.1. In the event a passenger arrives at the Passenger Terminal with a letter of 

authorization signed by commanding officer citing the authority for travel, fund cite/CIC 

or billing address, and unit Point of Contact (POC) vice published orders due to the 

urgent nature of travel, the letter of authorization must be included in the manifest 

package received from passenger processing. Forward one legible copy to HQ 

AMC/FMFAB, 402 Scott Dr Unit 1K1, Scott AFB IL 62225-5311. Note: This type of 

movement is only authorized for emergency situations and is not authorized or intended 

to replace valid orders. 

6.4.2. In some circumstances, passengers will travel using non-billable CICs. Port 

commanders must ensure these codes are not misused. Non-billable CICs are specifically 

coded to not produce a bill and are as follows: 

6.4.2.1. SAAM/Contingency operations where the dedicated mission was originated 

specifically for the purpose of transporting specific passengers will utilize nonbillable 

CICs. The Data Records section will ensure that the correct CICs are used. 

Refer to Table 1 to create the correct non-billable CIC for the applicable branch of 

service of the traveler. Any airlift capability available for use to move cargo and 

passengers (along AMC channel routes) on an opportune basis, after planned mission 

requirements have been met, will be processed and billed as normal revenue 

generating passenger, cargo, and mail. A billable Transportation Account Code 

(TAC) or CIC must be entered or SAH, cash collection procedures should be 

followed. 

Table 1. Contingency Operation CICs (non-billable). 

Air Force 

Army 

Navy 

Marines 

FSAM00000000000 

ASAM00000000000 

NSAM00000000000 

MSAM00000000000 

6.4.2.1.1. Short take-off and landing missions. A CIC was created for these Air 

Combat Command (ACC) commercial contract missions supporting MILGRP in 

Colombia. These missions are non-billable; utilize CIC "STOL00000000000" for 

space required passengers on these missions. 

6.4.2.2. Thru-load/Intransit manifesting. If a passenger's travel is terminated en route 

due to mission cancellation and the passenger was originally manifested to end 

destination, ensure that an "E" has been entered in the second position of the CIC 

field in GATES for forward movement to original destination. Do not permit "E" to 

be used instead of "A" when CICs are not available, nor is it to be used if the 

passenger voluntarily changes transportation routing. 

6.4.2.3. Missions transporting cargo and passengers that originate and terminate 

within the Continental United States (CONUS) do not generate revenue for TWCF. 

However, the tracking and billing systems require accounting information in order to 

process cargo and passenger movements. In this case utilize "CTC000000000000" for

18 AMCI24-101V14 14 AUGUST 2012 

the CIC and the original TAC for cargo. Since DCBS strips this data, no bill is 

created for shipper within CONUS movement. 

6.4.2.4. AMC Mobility Mission Observer (MMO). Passengers designated as AMC 

MMO have been invited by HQ AMC/CC to accompany AMC aircrew on AMC 

organic military aircraft. Use of "4MMO00000000000" is only authorized on AMC 

organic military aircraft. Refer to Para 25.1 for more information. 

6.4.2.5. Defense Courier Service personnel may travel under the CIC 

"DCSC00000000000" on commercially contracted cargo missions. 

6.4.2.6. Mission Essential Personnel (MEP) may travel under the CIC 

"MEP00000000000" when approved by competent authority. Refer to Para 25.4 for 

more information. Mission Route Support (MRS) may travel under a CIC created in 

accordance with Attch 4, Mission Route Support CIC Chart. Refer to Para 25.2 for 

more information. 

6.4.2.7. USAF Academy cadets traveling to/from overseas sponsoring agencies 

aboard KC-10 aircraft will have the statement: "For travel aboard KC-10 aircraft 

only, CIC: "4AFACADET000000" in the remarks section of their orders. Cadets 

traveling on any other aircraft will require a travel order. Cite the CIC and funding in 

Block 19 to include SAH procedures. Refer to Para 25.3 for more information. 

6.4.2.8. Cash payment. If a cash payment is made ensure that a "C", “L”, or “J”, 

based on the appropriate tariff rate as identified in AMCI 24-10, Volume 6 has been 

entered into the second position of the CIC field in GATES. 

6.4.2.9. Reserve component forces authorized in DOD 4515.13-R, to travel on DOD 

controlled aircraft for reserve inactive duty training can be eligible to use a nonbillable 

CIC, see Para 25.7 

6.4.2.10. For Space-A passengers enter an "H" in the second position of the CIC 

block followed by the date and time of sign-up. Example: H0311345. 

6.4.2.11. Special Account Handling (SAH) Codes. Refer to AMCI 24-101 Vol 6 for 

Data Records requirements. 

7. Operational Support Aircraft (OSA). 

7.1. Passengers on OSA missions shall only be manifested in GATES if they process 

through the passenger terminal. In these instances, use the CIC OSA000000000000. For 

passengers taking advantage of an open seat on an OSA mission but are not associated with 

the mission, PSAs should enter the billable CIC from the orders. If passengers go directly to 

the aircraft, the aircrew is responsible for manually producing a manifest using DD Form 

2131, Passenger Manifest. This manifest shall be submitted to either Base Ops or the 

passenger terminal and attached to the mission folder. There is no requirement to manifest 

OSA missions in GATES for the purpose of ITV. 

7.2. Passengers who are on an advance list provided by an airlift validator need only present 

their ID card and orders for verification of duty status (these orders are not retained by 

passenger service). Telephone reservations from an airlift validator shall be accepted by the 

PSC.

AMCI24-101V14 14 AUGUST 2012 19 

7.3. Duty Stand-by Passengers selected for opportune movement shall be processed IAW 

Para 6. above. 

7.4. Passengers processed by the AMC Passenger Terminal shall be manifested in GATES. 

8. Questionable Travel/Erroneously Manifested Passengers. 

8.1. All PSAs must ensure requirements of DOD 4515.13-R are met with regard to 

passenger travel eligibility. When an order or authorization for movement of passengers is 

neither authorized by DOD 4515.13-R nor approved according to its procedures, 

transportation shall be denied. When the passenger's orders appear to be erroneously 

published, and time and circumstances warrant, en route locations should contact their 

respective Wing and CONUS locations should contact HQ AMC/A4TP (DSN 779-4593) to 

resolve the problem. En route locations should contact HQ AMC/A4TP after attempts to 

contact the Wing have failed or the issue is time critical. Passengers traveling on 

questionable orders shall be informed of the fact and advised their travel documents shall be 

forwarded to higher headquarters for possible billing. The station making the determination 

shall document the case and forward it to HQ AMC/A4TP, 402 Scott Dr. Unit 2A2, Scott 

AFB IL 62225-5308 who shall forward it to the Service Headquarters for necessary action. 

Questionable travel cases should be forwarded with all accompanying documents (orders, 

statements, and passenger's permanent home of record address). The Services shall make the 

final determination to bill the passenger or the orders issuing agency. 

8.2. Movement of Erroneously Manifested Passengers. If passengers are erroneously 

manifested and a resolution cannot be reached at local level, a Passenger Terminal 

Supervisor will contact HQ AMC/A4TP for movement consideration (Ref DOD 4515.13-R, 

Para C1.3.2.). If passengers are already in the AMC system when an error is discovered, 

onward transportation to the final destination shall be denied. They shall be offered 

transportation as follows: 

8.2.1. Passenger information shall be collected and held in a standby status. Passenger 

shall be moved on the first available flight with open seats after all other passengers for 

the flight have been processed as follows (waiver authority rests with HQ AMC/A4TP): 

CONUS-OCONUS, OCONUS-OCONUS, OCONUS-CONUS; return to originating 

country. CONUS-CONUS; return to originating station. If the passenger(s) decline the 

first available seat(s), they shall forfeit the right for return travel. If the passenger elects 

to continue to their erroneously manifested destination via commercial means, AMC shall 

not be responsible for returning them to their originating station. 

8.2.2. Terminal management shall document all such instances and forward them to HQ 

AMC/A4TP, 402 Scott Drive, Unit 2A2, Scott AFB IL 62225-5308, with info copies to 

point of origin and all en route stations. 

9. Remote Space-A Registration. 

9.1. Remote Space-A signup may be accomplished in one of four ways: fax, email, internet 

and mail. All passenger terminals shall accept remote sign-up via email (this does not apply 

to Space-R standby duty passengers). 

9.1.1. When utilizing remote sign-up the passenger is required to identify their station of 

assignment (the local area where their leave officially starts/ends) or state/country of

20 AMCI24-101V14 14 AUGUST 2012 

residence on the request. This is to ensure PSA’s have the information necessary to adjust 

date/time of sign-up in regards to time zone differences. 

9.1.2. Documentation for fax, mail and email. At the Aerial Port of Embarkation 

(APOE) a copy of the applicable service leave form and AMC Form 140, Spaceavailable 

Travel Request, shall be utilized. If AMC Form 140 is not available a statement 

including name/s (sponsor and all dependents), rank, social security number/s (sponsor 

and all dependents), number of seats required, and a list of five desired country (Attch 7) 

destinations. However, they must declare their final destination at check-in. 

9.1.3. Passenger Terminals are not authorized to recommend/advertise any third party 

Space-A sign-up service (example: it is not authorized to place a link for a 

commercial/civilian Space-A website on a passenger terminals website and/or AMC 

Gram, or to verbally recommend passenger sign-up via such a site). 

9.2. The lack of a passenger's social security number shall not preclude remote sign-up. 

9.2.1. Upon receipt of a request that does not contain a Social Security Number (SSN) at 

GATES locations, PSAs shall sign up the passenger using a pseudo person ID consisting 

of the prefix RMT, the first four letters of the passenger's last name, first and middle 

name initials. (Example: Cobb, Jeffrey, Walter (RMTCOBBJW). Note: If a person does 

not have four letters in their last name or a middle initial the number zero "0" shall 

substitute in the character blocks (Example: Ray, Colin, Allen (RMTRAY0CA). If 

signing up additional dependents, utilize numbers in place of the middle initial for the last 

character for each dependent (Example: RMTRAY0C1). 

9.2.2. When passengers physically present themselves at the PSC/check-in counter, 

PSAs must ensure the entry of the actual SSN through the "Change Person ID" activity in 

the "Space-A/Space-R Sign Up" or "Passenger Check-in" windows. 

9.2.3. If the passenger does not have a SSN (i.e. infants) use the passport ID number. 

9.2.4. If the passenger ID card does not show a SSN, the PSA must solicit it from the 

passenger. 

9.3. Basis for date/time of sign-up. 

9.3.1. Fax. The fax header data shall establish date/time of sign-up. 

9.3.2. Email. The email header data shall establish date/time of sign-up. 

9.3.3. Mail. The date and time received at the PSC counter shall establish date/time of 

sign up. 

9.3.4. Internet. The system shall determine date/time of sign-up. 

9.3.5. Time zones must be taken into account to ensure passengers are given full 

entitlement of date/time of signup. 

9.3.5.1. When a remote signup is received that GATES precludes entry due to time 

zone difference, local policies must be established that ensure input reflecting the 

passengers original date/time of sign-up. 

9.4. Active duty members on pass may utilize remote sign-up by indicating desired 

destination, name, rank, and inclusive dates of pass.

AMCI24-101V14 14 AUGUST 2012 21 

9.5. Active members of Reserve Components (actively participating with a reserve unit) may 

only register for travel to/from eligible destinations IAW DOD 4515.13-R. 

9.5.1. DD Form 1853, Travel Eligibility, Verification of Reserve Status, shall be stamped 

with the current date upon receipt. 

9.5.2.1. Activated reservists shall have the appropriate service leave form. 

10. Space-A Registration. 

10.1. General. Unused seats aboard DOD-owned or controlled aircraft shall be offered to 

anyone meeting the provisions of DOD 4515.13-R. Space-A passenger movement cannot be 

provided until provisions have been made for the movement of all revenue cargo, mail and/or 

passengers (reference AMCI 24-101, Volume 9, Air Terminal Operations Center). 

10.2. Governing Regulations. DOD 4515.13-R, establishes movement priorities for Space-A 

travel. 

10.3. Space-A registration may be done in person at the passenger terminal by using AMC 

Form 140, or by using any of the remote sign up procedures as listed in Para 9. Sponsors may 

register their family members. Those who do not have travel documents, such as passports or 

ID cards (required for dependents 10 years of age and older) for family members, may 

register for travel; however, PSC personnel shall brief the traveler that travel will be denied if 

documents are not available at time of check-in. Passengers who use AMC form 140 for 

travel registration should retain the passenger copy as proof of registration. Note: 

Destination “All” is no longer an option when signing up for Space-A. 

10.4. Married Members. Married service members may register as a family group provided 

both active duty members are on leave status at the time of sign-up. If they have differing 

leave expiration dates, sign them up under the earliest expiration date. 

10.5. Groups. All group members (excluding families) desiring Space-A travel must register 

individually. Sport team/group leaders or coaches have no authority to act on behalf of other 

team members for Space-A registration. 

10.6. Stamp the passenger's leave authorization/documentation with your local sign-up 

stamp (see Attch 9) or a GATES produced printout with passenger sign-up information. 

10.7. Space-A Register. The PSC shall provide a means for Space-A passengers to verify 

their position in the backlog. This will be accomplished by printing a register from GATES 

or displaying the register on a computer monitor accessible by the passengers. When there 

are no passengers in the backlog, printing the register is not necessary. When the computer 

system is down for more than 24 hours, Space-A register will be manually maintained. This 

will be accomplished by using the existing register and adding newly registered passengers. 

If no register exists, a manual register must be generated and maintained. 

10.8. Ineligible Passengers. Individuals are placed on the ineligible list based on their 

conduct or behavior. These individuals have been identified by their respective Service 

Headquarters to be ineligible to travel on DOD-owned and controlled aircraft and barred 

from worldwide Space-A travel. 

10.8.1. Instances of unacceptable passenger conduct or behavior that warrant 

consideration for removal of Space-A privileges shall be forwarded to HQ AMC/A4TP.

22 AMCI24-101V14 14 AUGUST 2012 

Include all supporting documentation (travel documents, PSA statements, police reports, 

etc.). HQ AMC/A4TP shall review all reports and forward to the appropriate Service 

Headquarters with HQ AMC/A4TP recommendation. Decisions on passenger 

ineligibility rests with the passenger's respective Service Headquarters. 

10.8.2. Space-A Ineligible List/Local Hold List: When passengers are identified as 

"Ineligible" in GATES, the passenger agents must cross check the worldwide/local 

ineligible list containing the names, SSN, and other pertinent information to validate 

ineligibility before denying travel. For local hold list, written requests shall be provided 

to terminal management for inclusion and/or removal from the listing through various 

sources such as, local commanders, legal offices, or security forces. Both lists must be 

easily accessible at all times and agents should be thoroughly trained on their use and 

procedures to take when an ineligible passenger attempts to travel. 

10.8.3. Specific questions from passengers relating to their eligibility must be directed in 

writing to their Service Headquarters. Provide them their Service Headquarters address as 

follows: 

11. Space-A Rules. 

10.8.3.1. Navy: NOLSC, 1837 Morris Street, Norfolk, VA. 23511. 

10.8.3.2. Army : HQ DALO-FPT-PP, Room 1D343, 500 Army Pentagon, 

Washington DC, 20310-0500. 

10.8.3.3. Air Force: HQ USAF/A4RE, 1030 Air Force Pentagon, Washington DC 

20330-1030. 

10.8.3.4. Marine Corps: HQ Marine Corps, Code LPD-2, 2 Navy Annex- 

Washington DC 20380-1775. 

11.1. Space-A Calls. Passengers may choose not to meet all Space-A calls for flights going 

to their desired destination and they shall not be removed from the Space-A Register. Flag 

officer passengers are selected by their travel category and date/time of sign up but may be 

offered the option of making the Space-A call with all other passengers or doing so by a 

personal representative. 

11.2. Duration on the List. Prospective passengers shall be removed from the Space-A 

Register after remaining on the list for 60 days or when the travel authorization expires, 

whichever occurs first. Passengers removed from the register shall be allowed to sign up 

again with a new date/time of sign-up. Once a passenger departs a station their record shall 

be purged at that particular station. They shall need a new date/time of sign up prior to future 

travel from that location. 

11.3. Pass. Active duty military may travel on a pass but may only remain on the Space-A 

register for the duration of the pass. Dependents may accompany their sponsors. 

11.3.1. Service members may travel using their military ID card and verbal word they 

are on pass. If the passenger subsequently presents leave orders that are valid for the day 

of sign up, during or after the pass period they must sign up again with a new date and 

time.

AMCI24-101V14 14 AUGUST 2012 23 

11.4. Seat Refusal. Prospective passengers may refuse a seat on any aircraft after receiving 

the “Unique Mission Briefing” (see Para 16). Passengers shall not lose their place on the 

Space-A register for refusing the seat. 

11.5. Expired Leave Orders. Active Duty military members whose leave orders have expired 

shall be allowed to remain on the Space-A register if they are attempting to have leave 

extended. These personnel should not be moved until their leave is extended, but if there are 

extenuating circumstances, the passenger service officer/detachment commander/NCOIC 

may elect to authorize movement. Leave extensions shall be accepted based on verbal 

confirmation of the passenger. If declared AWOL, report them to the security forces/airport 

police. 

11.6. Sign-up Time. Greenwich Mean Time (Zulu)/date of sign-up must be used at all 

passenger processing locations. 

11.7. Passengers shall receive a new date/time of sign-up when changing travel categories 

(i.e. Category III to Category II). Passengers will not be penalized when changing their 

destination. 

11.8. Passengers shall retain their original date/time of sign-up from the point of origin to the 

final destination, provided they are continuing to geographically move to their declared final 

destination. Ensure the passenger's final destination is annotated on the boarding pass. 

11.9. Travel Ready. All passengers are required to be travel ready at start of roll call. To be 

considered travel ready, passengers must have all required documentation, checked baggage 

and accompanying family members/group members present. If a passenger is not ready to 

travel for any reason, refer the traveler to the appropriate agency and provide directions. If at 

all possible, give the passenger a name of someone who can help. As a minimum provide an 

appropriate telephone number. 

12. Space-A Roll Call. 

12.1. General. Space-A roll calls will be IAW Para 5.1 (see Para 5.1.1 for exception). Roll 

call is a phrase used to signify the beginning of the process in which eligible passengers in 

each category are selected by date and time of sign-up. This shall enable passengers to plan 

their activities and ensure equitable opportunities for all. All Space-A passengers shall be 

assigned a seat (no in-lap passengers authorized). Requests for deviation from the established 

roll call time shall be submitted to HQ AMC/A4TP for consideration. 

12.2. All Space-A passengers competing for a seat must be marked present (passengers may 

be marked present for 24 hours) at the beginning of roll call. Those passengers not marked 

present must wait until all other Space-A passengers marked present at the beginning of the 

roll call have been afforded the opportunity to compete for open seats. If seats remain when 

the roll call is complete, begin a new roll call starting with Category I. Note: During the 

mark present process, and prior to marking a passenger present, PSA will ensure all 

applicable/required information is populated in GATES. (i.e., EPC, INS, etc.). 

12.2.1. PSAs will make an announcement prior to each roll call, reminding passengers to 

mark themselves present and to ensure they are travel ready before attending roll call. See 

Para A19.2.8.

24 AMCI24-101V14 14 AUGUST 2012 

12.3. PSAs will provide an introductory briefing to passengers at the beginning of the Space- 

A roll call. This briefing shall provide: the rank/name of the PSA conducting the call, 

mission number, flight destination(s), and that passengers will be selected by category and 

date/time sign up. Perform the unique mission briefing, if applicable (see Para 16). 

12.4. A verification of travel documentation will be conducted for Space-A passengers at 

mark present. 

12.5. Space-A passengers shall not be removed for other Space-A passengers. 

12.6. Category I, Space-A passengers shall be considered for any flight currently being 

processed even if the Space-A roll call has already begun (roll call start time passed) 

regardless of the current category being selected. 

12.7. If anytime during the Space-A roll call, Space-R walk-in travelers present themselves 

to the PSC counter and seats are available, they must be given a seat ahead of any Space-A 

category (1-6) traveler(s). However, they shall not be processed before any duty passenger on 

the Space-R waiting list that is present for the flight. 

12.8. If a mission changes destination(s) during the roll call, the roll call must be started 

over. 

12.8.1. When additional seats are released for a mission, the Space-A call shall continue 

where it previously ended. However, if you had to pass over a family due to insufficient 

seat release, and additional seats become available later, afford the families that were 

passed over an opportunity to take these seats first and then resume the Space-A roll call 

selections where they previously ended. 

12.9. Upgrade. Space-A passengers may be upgraded IAW DOD 4515.13-R, C6.1.7.3. to the 

bottom of Category I for travel under emergency conditions (unfunded) or extreme 

humanitarian reasons when the traveler's situation is validated by a competent and formal 

authority such as American Red Cross notification, unit commander's memo, doctor's letter, 

or by some other similar means. Emergency upgrade period for initial departure should 

generally be limited to one week. Passengers shall maintain the origin station upgrade until 

they reach their specified destination; however, this upgrade is not applicable for return 

transportation. Passengers shall return to original authorized category of travel for return trip. 

Note: Category I “upgrades” should not be confused with Category I Space-available travel. 

Passengers traveling under Category I Space-A travel may be entitled to round trip travel as 

Category I. Reference DOD 4515.13-R Table C6.T1. for specific entitlement. 

12.9.1. IAW DOD 4515.13-R, upgrade authority is held by the installation commander 

and may be delegated no lower than the chief of the passenger service center or its 

equivalent (OIC/Supt of Passenger Service). A current copy of the Space-A upgrade 

delegation letter must be maintained at the passenger terminal. 

13. Space-A Passenger Removal. When necessary to remove Space-A passengers at en route 

stations to accommodate Space-R passenger/cargo, the order of selection for removal shall begin 

with the lowest category passenger with the latest date/time of sign-up as reflected on the 

manifest. If removed passengers elect to continue travel to their specified destination, they shall 

be entered into the Space-A backlog using their original date/time of sign-up. When necessary to 

remove Space-A passengers at the originating station, the order of selection for removal shall

AMCI24-101V14 14 AUGUST 2012 25 

begin with the lowest category passenger with the latest date/time of sign-up as reflected on the 

manifest. EXCEPTION: Passengers who were selected on a subsequent roll call IAW Para 

12.8.1 shall be removed first. Note: Thru load Space-A passengers shall not be removed for 

Space-A passengers originating at subsequent en route locations. 

13.1. Gate no-shows shall be reentered on the Space-A register with a new date/time of 

signup unless the reason for missing the flight was beyond the passenger's reasonable 

control; e.g., sickness, automobile accident, etc. 

13.2. GATES stations can use the "ROTATE PASSENGER" tab/command to assist in the 

selection. 

13.3. The shift supervisor or assistant shift supervisor shall be consulted prior to removing 

any passenger and shall personally verify that the correct people are removed from the flight. 

14. Federal Inspection Fees. 

14.1. Head Tax. IAW public law, transportation tax (head tax) must be assessed for Space-A 

passengers traveling on all commercial aircraft missions. The head tax applies to all Space-A 

passengers who arrive/depart the Customs Territories of the United States (CTUS) to/from 

overseas locations on these missions. Refer to HQ AMC/A4TP message guidance for current 

rates. 

14.2. A Federal Inspection Service (FIS) fee applies for Space-A passengers traveling to the 

CTUS from overseas locations on PE missions and SAAM commercial contract missions. 

Refer to HQ AMC/A4TP message guidance for current rates. 

14.3. Deposit FIS and Head Tax fees to applicable account as specified by HQ AMC/A4TP 

annual message on account citations. 

14.4. Boarding Pass. When a Space-A passenger is processed for a flight at the originating 

station, annotate the AMC boarding pass to show the total amount charged for head tax/FIS 

and the specified destination of the passenger. 

15. Travel Aboard Foreign Aircraft. 

15.1. US military personnel in a duty status may travel on Royal Air Force, Canadian Armed 

Forces, Royal Australian Air Force (RAAF) and Royal New Zealand Air Force (and any 

other country when a new agreement with the US is established) when approved under the 

terms of the Cooperative Military Airlift Agreement (CMAA) (see Para 60). Space-A travel 

is not authorized on foreign aircraft with the exception of Space-A travel IAW the US-UK 

Airlift Agreement (see Para 60.2.1.). US personnel may travel space required and space 

available on NATO Heavy Airlift Wing (HAW) aircraft, as long as the mission is in Global 

Decision Support System (GDSS). Those HAW missions not in GDSS are not eligible for 

space required/available travel. 

16. Unique Mission Briefing. On unique and specified types of mission aircraft, PSAs must 

ensure passengers are aware of any operational circumstances that may cause discomfort or 

apprehension. Space-R and Space-A passengers shall be briefed prior to selection on the 

following: low-level training, air refueling (KC-10/KC-135 and C-5, C-17), un-pressurized 

aircraft, hazardous or dangerous cargo when a passenger deviation is required, human remains 

on board, etc. Travel aboard un-pressurized aircraft may cause extreme ear pain and/or rupturing 

of the eardrum, particularly when suffering from head colds, congestion, asthma, etc. Passengers

26 AMCI24-101V14 14 AUGUST 2012 

should be briefed of the nature of these missions and afforded the opportunity to remove 

themselves from the flight. Passengers shall retain their position in the Space-R/Space-A 

backlog if they elect not to travel on specific missions. Note: A locally produced Video/DVD 

may be used in lieu of a brief. If used, it must contain all of the items listed above. 

17. Non-AMC Destinations. If a mission is operating to a non-AMC destination, passengers 

must be briefed that there may be little or no passenger support at their destination (i.e., no 

terminal, easily available telephone, transportation, or billets). They must understand if they take 

these flights, they must deal with these limitations within their own capabilities. If they do not 

wish to take these flights, they shall maintain their original date and time of sign-up. 

18. Acceptance of Minors (PE missions). 

18.1. General. Non-spouse minors less than 18 years old as of the date of travel shall NOT 

be accepted for unaccompanied Space-A travel (see Para 18.4 and note). Non-spouse minors 

between the ages of 8 and 17 years as of date of travel shall be accepted for unaccompanied 

Space-R travel if: 

18.1.1. They are brought to the airport by a parent, guardian, or responsible adult who 

shall remain with the minor until departure and evidence is presented by such parent, 

guardian or responsible adult that the minor shall be met at the airport of arrival by 

another parent, guardian, or responsible adult. The adult shall provide documentation 

bearing the name, address, and telephone number of the adult who shall meet the minor at 

the destination and the adult who is entering the minor into AMC's custody. This 

information should be given to the senior AMC representative. Have the parent or 

guardian fill out AMC Form 1004, Unaccompanied Minor Passenger. This form should 

be reproduced in triplicate (1 copy to the senior flight attendant, one copy to the minor, 

and one copy should be retained on station with the mission paperwork). 

18.1.2. The flight on which space is held is not expected to terminate short of, or bypass 

destination. 

18.1.3. The minor shall not be permitted to stop over en route. 

18.1.4. For unaccompanied minors with a connecting commercial flight arriving from 

OCONUS military airfields: AMC shall take custody of the minor upon arrival at the 

AMC Gateway and shall deliver the minor to the commercial counter. 

18.1.5. For unaccompanied minors arriving via a commercial airline and departing an 

AMC Gateway: AMC shall take custody of the minor when the commercial carrier 

presents the minor at the AMC counter. In the event the AMC Form 1004 is not in the 

minor's possession, information contained on the commercial carrier's unaccompanied 

minor form may be used. 

18.2. Notifications. AMC personnel shall annotate the manifest by writing the name of the 

unaccompanied minor along with the name, address, and phone number of who is meeting 

this passenger at the terminating station. This same information shall be included on the 

Mission Load Report to all down line stations of the flight. ATOC and the aircrew shall also 

be notified. GATES stations shall enter UNAC MINOR in the "Special Remarks For 

Closeout Status Report" field in the passenger check-in window and include the report in the 

mission flight package. AMC Form 1004 shall also be used.

AMCI24-101V14 14 AUGUST 2012 27 

18.2.1. In the event a mission is delayed for 24 hours AMC personnel will contact the 

CTO or utilize the contact information on the AMC Form 1004 for notification purposes. 

The Detachment Chief/Passenger Terminal Supervisor or their designee will be 

responsible for the unaccompanied minor until mission departure. 

18.3. Space-A travel eligibility cannot be delegated or transferred except for dual Uniformed 

Services members. The source of eligibility is the sponsor. Powers of Attorney do not create 

legal guardianship, therefore, travel under a power of attorney, non-court ordered adoptive 

guardianship, etc. is not authorized. Powers of Attorney may not be used to move sports 

teams, school children, boy/girl scouts, youth groups, friends, etc., under adult leaders/figures 

in a Space-A status. Unaccompanied minors shall not be entered into the Space-A Register. 

18.3.1. Certain dual Uniformed Services member parents/step-parents may accompany 

their dependent children regardless of which parent is designated as the sponsor in the 

Defense Eligibility and Enrollment Reporting System (DEERS) IAW Attch 33. 

18.4. Non-spouse dependent minors (less than 18 years) are not authorized to escort minor 

siblings. Note: Unaccompanied non-spouse minors are not authorized to travel Space-A. A 

parent traveling in a duty status intending to accompany his/her minor who is traveling in a 

Space-A status is not authorized. 

19. Commercial Gateway AMC Personnel. 

19.1. AMC Commercial Gateways. PE missions operating to/from CONUS commercial 

airports may be handled by contracted personnel performing part of, or the entire operation, 

with Air Transportation Contracting Officer Representative (COR) personnel overseeing the 

contract, and providing technical assistance, as required. The contractor shall process the 

movement of DOD passengers through each Gateway IAW the Terminal Services Contract. 

19.1.1. The Detachment Chief shall ensure manual processing procedures and Customer 

Service Branch (CSB) surge procedures have been established. 

19.1.2. Uniform Policy. Unless otherwise directed, all military Gateway personnel shall 

wear any combination of the Service Uniform with tie/tab and ribbons. The airlift 

services COR performing duties outside of the terminal may be authorized wear of the 

ABU as determined by the Det Chief. 

19.2. Commercial Gateway Contractor responsibilities and duties may be found in the 

appropriate AMC Terminal Services Contract. 

19.3. Customer Service Branch (CSB) Responsibilities: Assist all DOD passengers stranded 

at AMC Gateways with onward transportation and, if required, overnight accommodations, 

reservations, and information. 

19.3.1. Provide referral services to appropriate agencies for those passengers requiring 

assistance in resolving problems beyond the control of the CSB, i.e. privately-owned 

vehicle pickup or delivery, medical, financial, or other administrative assistance. 

19.3.2. Provide assistance to military service members and/or dependents that require 

cost charge travel. 

19.3.3. Use the Commercial Travel Office (CTO) satellite ticketing operations for 

onward movement of passengers via commercial airlines.

28 AMCI24-101V14 14 AUGUST 2012 

19.3.4. Establish emergency surge operating procedures for onward movement of 

passengers by commercial means. 

20. Information Control/Release. 

20.1. Releasing Flight Information. In order to balance between the needs of the customer 

for flight information and the need to safeguard information for OPSEC and force protection, 

the following applies: 

20.1.1. At GATES locations, passenger terminals will use the GATES FIDS software. 

Any local conditions/information displayed will be at the discretion of the local unit 

commander, but must be displayed on a monitor separate from flight information 

monitor. 

20.1.2. At GATES locations, when GATES FIDS is inoperable, a trouble ticket must be 

submitted to the GATES help desk. A locally designed presentation will be displayed in 

the interim. The locally designed presentation must display the same information as 

GATES FIDS. 

20.1.3. Non-GATES locations will use a locally designed presentation or flight status 

board. 

20.1.4. During normal operations, using the FIDS, post flight schedules for the next 48 to 

72 hours. Posting of flight schedules may be limited to the next 24 hours during times of 

increased security threat at the local installation. OPSEC may preclude some missions 

from being displayed at all. If the passenger terminal is located near a commercial 

Gateway, make PE information on these arrivals and departures available to passengers. 

This may be accomplished by handout or on the flight status board(s)/video display 

system. 

20.2. Information displayed on FIDS, community/commander access channels or in person 

with PSA: Note: Verification is required to ensure the transmission of the information is not 

accessible from off base. Display information determined to be accessible from off base 

IAW Para 20.3. 

20.2.1. Ensure destination's name is completely spelled out. Do not use three or fourletter 

codes. Indicate late arriving missions or flights as, "Delayed," and also indicate the 

new arrival time in the remarks section, if available. 

20.2.2. When outbound missions are delayed, update the flight information to reflect the 

new departure time and the scheduled reporting time in the remarks section. 

20.2.3. As a minimum, the dispatch section shall review schedules and information at 

each shift change and update, as necessary. 

20.2.4. At least one monitor should be available in the passenger lounge, baggage claim 

area, special category lounge, dependent lounge, and cafeteria. 

20.2.5. Flight arrival/departure information not to exceed 72 hours prior to either arrival 

or departure: 

20.2.5.1. Arrivals: Date, arrival time and station arriving from.

AMCI24-101V14 14 AUGUST 2012 29 

20.2.5.2. Departures: Date, departure time, passenger show time, destination(s) and 

tentative seat release. 

20.3. Information disseminated via public internet, email, mail, fax, telephone and telephone 

recorder. 

20.3.1. Information posted on the Internet must be posted IAW AFI 33-129, Web 

Management and Internet Use and AFI 35-107, Public Web Communications. Provide 

flight information in a user-friendly format. 

20.3.2. Information/files provided to authorized individuals by any means (i.e. internet, 

mail, e-mail, fax, etc.) containing mission-related information, such as operational 

schedules, are intended solely for the use of determining Space-A and Space-R flight 

availability. Any attempts to retransmit, upload, pass to unauthorized persons, or change 

the information received for any other purpose is strictly prohibited. Any attempt/action 

circumventing the parameters specified and/or implied above is subject to investigation 

and/or prosecution by law enforcement and may result in the loss of Space-A privileges. 

Note: Passenger Terminals, Base Operations, and other agencies that are responsible for 

flight information shall include this disclosure notice on any mission-related information 

for release to authorized individuals. This statement only applies when adding flight 

information to the internet, and not to flight data recordings. 

20.3.3. Flight arrival/departure information not to exceed 72 hours prior to either arrival 

or departure: 

20.3.3.1. Arrivals: Date, station arriving from and estimated passenger pick up time 

(i.e. "estimated passenger pick up time is between 1300-1400 hours"). Scheduled 

arrival time shall not be provided. 

20.3.3.2. Departures: Date, passenger show time, destination(s) and tentative seat 

release. 

20.4. Passenger Terminals with a Social Media website (Facebook, etc.) will adhere to the 

following guidelines: 

20.4.1. Written approval must be received from the Squadron Commander and a copy of 

the approval must be maintained at the Passenger Terminal. 

20.4.2. Terminals will coordinate with the local Public Affairs office for guidance which 

may be specific to the area/installation mission and OPSEC. 

20.4.3. Display the disclosure notice in Para 20.3.2. and Attch 34 under the information 

tab. 

20.4.4. The page name must be that of the installation/base followed by the words 

Passenger Terminal, e.g. “Scott Passenger Terminal” and the info tab must include: AMC 

Gram, AMC Travel web site and a site POC. 

20.4.5. The page will be monitored by an appointed passenger terminal member in the 

grade of SSgt or above and supervision will ensure that any unprofessional posts (i.e. 

pictures/profiles) or posts that violate OPSEC are removed immediately. 

20.4.6. Passenger questions posted on social media sites must be answered within 24 

hours.

30 AMCI24-101V14 14 AUGUST 2012 

20.4.7. All responses must be approved by the Administrator(s) or shift supervisor prior 

to posting. 

20.4.8. The home page info tab must include: AMC Gram, AMC travel web site, local 

terminal web site, and a link for the Interactive Customer Evaluations (ICE). 

20.4.9. Under “general information” add: this page is not monitored 24/7, responses 

may take up to 24 hours. For urgent requests or needs please call your local terminal. 

20.4.10. Under the “manage permissions” tab, select profanity block and set it to high to 

reduce profanity. 

20.4.11. Units are required to "like" other terminals pages. 

20.4.11.1. Terminals will not like non-government websites. Doing so may give the 

appearance of endorsement by the military and is a violation of DOD policy. 

20.4.12. Under photos, add a chart of yearly trends including seats available and seats 

filled for the previous year. 

20.4.13. The following information is releasable for use on social media sites: 

20.4.13.1. Historical: date, number of flight(s), total seats available, total seats filled, 

lowest category moved, date and time of sign-up, and destination(s). Example: "for 

September 19, 2011, we had two flights to the United States (or Europe or Pacific) 

with a total of 53 seats available and 19 seats were filled. Category 6 was the lowest 

category selected with a date and time of sign-up of 19 Sep. 2011 @ 0715. The 

flight(s) was/were destined to Dover AFB, De and McGuire AFB, NJ”. 

20.4.13.2. Future: terminals will use screen shots or photos to upload 72 hours of 

flight data onto social media sites. Use of drillable data is not authorized. Use the 

following information: Destination, show time and seats available. 

20.4.14. Historical flight information must be updated daily when the last mission of the 

day departs. Future flight data must be updated daily and will mirror the terminal 

telephone flight recording. 

20.5. Release of Traffic Records to the Public. Release, access to, or recommendation to 

withhold traffic records requested under the Freedom of Information Act (FOIA) shall be 

processed per DOD 5400.7-R/Air Force Supplement, DOD Freedom of Information Act 

Program. 

20.5.1. The following information may be released by the transportation representatives: 

20.5.1.1. Travel eligibility. 

20.5.1.2. AMC schedules (see Para 20.3). 

20.5.1.3. Route operation as it pertains to scheduled operations. 

20.6. Release of Passenger information: 

20.6.1. Passenger manifest information may be released to government officials or 

employees for official purposes after identification of requester has been validated. 

Personal recognition, ID documents, correspondence from and/or requiring answer to a 

government address and phone confirmation at a known government office are all

AMCI24-101V14 14 AUGUST 2012 31 

acceptable means of confirming identity. If not satisfied with information received over 

the phone, coordinate with other known Government agencies. 

20.6.2. Official Purposes. Passenger terminal management personnel shall apply 

individual discretion and judgment regarding what are official purposes: 

20.6.2.1. Sponsors requesting information on a specific individual in order to arrange 

transportation set a schedule or pass a message. 

20.6.2.2. Protocol, billeting, or transportation representatives in the performance of 

their official duties needing to know the ranks and names of Very Important Persons 

(VIPs) before their arrival. 

20.6.2.3. An immigration official needing to know the names of foreign nationals 

and/or first time entries on a specific mission. 

20.6.2.4. A Government investigative agency requesting passenger travel status, or 

Space-A registration information to detect or rule out leave fraud or other 

inappropriate activity. 

20.6.3. Unofficial Inquiries. For security reasons do not release information that may 

have been merged or furnished from a privacy act record source (e.g., SSN). After flight 

arrival, unofficial inquiries shall be limited to whether a specific person (or persons), with 

a stated personal relationship to the inquirer, is or was on a particular flight. 

20.6.3.1. Do not release detailed information about passengers (e.g., SSNs, type of 

travel, citizenship, etc.), entire passenger lists, and historical information except IAW 

Para 20.6.2.4. 

21. Miscellaneous Eligibility Clarification. The following information provides clarification 

on travel eligibility. The below clarification is based on current guidance. If a conflict should 

arise, DOD 4515.13-R has precedence. Contact HQ AMC/A4TP for further assistance. 

21.1. Space-A Travel Programs: 

21.1.1. Command Sponsored Dependent Travel Program. The intent of this program is to 

afford command sponsored dependents relief from their overseas duty location. 

21.1.1.1. Travel is authorized Overseas-CONUS, CONUS-Overseas and Overseas- 

Overseas. Once a dependent lands in the CONUS, their onward travel is complete 

unless they are manifested on an aircraft that is only transiting the en route CONUS 

location or transiting a CONUS location is required, i.e. EDF-HIK with fuel stop at 

SUU. 

21.1.1.2. The sponsor must obtain documentation (letter) verifying command 

sponsorship from their current unit commander. Each letter is valid for one round trip 

from the sponsor's overseas PCS duty location; however, as long as they are moving 

towards their declared destination they should be allowed to transit other locations. 

There is no limit on the number of letters a commander may issue. Dependents must 

present a copy to the servicing air passenger terminal, and shall retain a copy in their 

possession during travel. If passengers have not used their letter or completed their 

Space-A travel within ninety (90) days from the date of issuance, a new letter is 

required from the sponsor's commander.

32 AMCI24-101V14 14 AUGUST 2012 

21.1.1.3. PSAs should only accept letters signed by unit commanders, designated 

representative, and Navy and Marine Corps individuals with "By Direction" 

authority. Only when personnel are assigned to headquarters billets may the squadron 

section commander sign letters to verify command sponsorship. 

21.1.1.4. Early return of dependents (ERD). ERD are not eligible for Category V, 

command sponsored travel. 

21.1.2. Non-Command Sponsored Dependent Travel Program. The intent of this 

program is to visit the sponsor's unaccompanied overseas duty location, not to 

rendezvous at another location. 

21.1.2.1. Travel is authorized to the sponsor's unaccompanied permanent PCS 

location. Travel under this program is not authorized when the sponsor is on 

TDY/TAD orders. 

21.1.2.1.1. Travel is authorized Overseas-CONUS, CONUS-Overseas, and 

Overseas-Overseas. However CONUS-CONUS travel is not authorized unless 

they are manifested on an aircraft that is only transiting the en route CONUS 

location. 

21.1.2.2. The sponsor must obtain documentation, in the form of a letter, verifying 

authorized travel from their current unit commander. Letter must state the sponsor's 

name/rank, approved unaccompanied tour location, sponsor's contact information, 

dependents name(s) and current residence information, length of authorized stay, and 

time frame the approval letter is valid. Passengers shall be removed from the Space-A 

Register on expiration date of the approved time period stated in the letter or after 60 

days, whichever comes first. If passengers have not completed their travel within 90 

days from the date of issuance, a new letter is required. Each letter is valid for one 

round trip to the sponsor's overseas PCS duty location; however, as long as they are 

moving towards their declared destination they should be allowed to transit other 

locations. There is no limit on the number of letters a commander may issue. 

Dependents must present a copy to passenger terminal personnel, and a copy must 

remain in their possession during travel. 

21.1.2.3. Upon arrival at the members PCS location, Non-Command sponsored 

dependents are not eligible to travel beyond the members PCS location 

unaccompanied. 

21.1.2.4. Active Guard and Reserve (AGR) personnel must be on PCS orders and 

assigned to an unaccompanied tour location for their dependents to qualify for this 

dependent travel program. 

21.1.3. Space-A Travel for Dependents of Deployed Active Duty Military Members to 

include Guard and Reserve personnel. Unaccompanied dependents of deployed 

uniformed service members, when the deployment orders indicate the deployment is 

between 120 and 364 consecutive days, are authorized to travel Space-A unaccompanied 

in Category IV. If the deployment period is 365 or more consecutive days, the 

unaccompanied dependents are authorized Category III travel. Unaccompanied 

dependents traveling in this category will only be selected after all active duty Service 

Members and accompanying family members are accommodated. This includes Navy

AMCI24-101V14 14 AUGUST 2012 33 

personnel assigned to a deployed ship with Permanent Change of Station orders. This 

authorization is only valid for the duration of the deployment period of the deployed 

military member and may be used for multiple Space-A trips during this period. 

21.1.3.1. Space-A travel is authorized to and from CONUS and OCONUS, between 

CONUS locations, and Overseas-Overseas. 

21.1.3.2. Eligible dependents may sign-up for Space-A travel no earlier than 10 days 

prior to sponsor's deployment and shall remain on the register for a maximum of 60 

days. They may, however, re-sign up with a new date and time. They are eligible to 

commence travel effective on the first day of sponsor's deployment and must be 

completed by the last day of the military member's deployment. 

21.1.3.3. Dependents of deployed military members must present a verification letter 

signed by the sponsor's commander, designated representative, or "By Direction" 

authority (for Navy and Marine Corps individuals), verifying the active duty 

member's deployment. It must contain the following information: sponsor's name, 

SSN, effective start and end date of deployment, dependents names, SSN, and 

relationship to sponsor, and unit contact information. The documentation must be in 

the dependents' possession during travel and is valid for the duration of the member's 

deployment. Note: Dependents of deployed military members will not be denied 

travel based on incomplete (last four digits only) or missing SSN on the deployment 

verification letter. 

21.1.4. Foreign Exchange Service Members. Foreign military personnel and family 

members who are on permanent assignment with DOD can travel Space-A on DOD 

aircraft when in a leave status (also see Para 60). In most cases, members shall have in 

their possession a DD Form 2765, Uniformed Services Identification and Privilege Card 

or CAC, as a valid form of identification for Space-A travel, and a US Armed Forces 

leave form. 

21.1.5. Disabled Veterans not retired, and Widows/Widowers of active duty/retired 

military personnel do not have Space-A travel privileges. However, may be entitled to 

other privileges such as MWR, Exchange, Commissary, etc. Possession of a DD Form 2, 

United States Uniformed Services Identification Card (Retired), should be used as means 

of determining travel eligibility. 

21.1.5.1. Exception to Para 21.1.5. above. American Samoa Veterans, IAW Title 10 

USC. Section 2641A, Veterans are eligible for category VI Space-A travel between 

American Samoa and Hawaii and return if such travel is required in order to provide 

medical care to the veteran. Eligibility includes those veterans who reside in and are 

located in American Samoa and as determined by an official of the Department of 

Veterans Affairs, and must be transported to Hawaii in order to receive medical care 

to which he/she is entitled. 

21.1.5.2. The member must possess a letter from the Department of Veterans affairs 

indicating he/she resides in American Samoa and must be transported to Hawaii in 

order to receive medical care. The letter should also include the dates the medical 

care is to be given.

34 AMCI24-101V14 14 AUGUST 2012 

21.1.6. Retirees residing in Commonwealth and US Territories are eligible for 

Category IV Space-A travel for the purpose of obtaining certain health care services. 

21.1.6.1. The member must be referred in writing by a military or civilian primary 

care provider located in that Commonwealth or possession to a specialty care 

provider for services to be provided outside of that Commonwealth or possession. 

21.1.6.2. The member may be accompanied by a dependent, if required, as 

determined by the primary care provider and stated in the referral for medical 

services. This applies to travel from the Commonwealth or possession and return. 

21.1.6.3. The Commonwealth and US Territories are: American Samoa, Northern 

Marianas Islands, Guam, Puerto Rico, and US Virgin Island. 

21.2. Contractor Travel. Letters of Authorization (LOA) shall be used for travel on AMC 

organic or commercial charters. LOA(s) shall include the contract number, commanding 

officer's name directing the movement, phone number, unit mailing address, billing address 

with point of contact and phone number or a CIC from the contractors T-account. LOAs must 

be signed by the contracting officer or their designated representative. Travel documentation 

must identify where the authorized travel is from and to. 

Section C—Passenger Processing 

22. Passenger Check-In. 

22.1. General. A copy of orders shall be collected from all Space Required passengers 

and filed with the flight package. Check passport, visas, and ID Cards. Dependents 10 years 

old or older must have an ID Card in order to travel. Prepare and issue passenger boarding 

passes, assign seats, and brief passengers on flight information. Perform flight controller 

duties as required (see note). Weigh and tag baggage. Collect head tax, Federal Inspection 

Service (customs, agriculture, etc.) charges, meal monies, pet fees, and excess baggage 

charges. Note: Flight Controller duties include but are not limited to the following: ensures 

collection of travel orders for Space-R passengers, monitors and ensures proper input of 

baggage and passenger weight in GATES, performs close-out duties, maintains manual 

passenger list, and identifies potential problems. PSAs will not review travel documentation 

for Space-A passengers at check-in (i.e., ID cards, Passports, Travel Authorizations, etc.). 

Travel documents must be validated during the mark present process. ID cards may be used 

at check-in to expedite check-in process. 

22.1.1. AMC passenger terminals shall require passengers to present North Atlantic 

Treaty Organization (NATO) travel orders, in addition to official travel orders, in 

compliance with the Foreign Clearance Guide (FCG) to prevent border clearance 

violations into the European theater. NATO travel orders are only required for US 

military personnel traveling on official orders (PCS, TDY, etc.) from one NATO country 

to another NATO country. NATO orders are not required when transiting a NATO 

country to get to a non-NATO country with the exception of Turkey. IAW the FCG when 

transiting Turkey, NATO orders are required. HQ AMC and its subordinate units are 

required to enforce all FCG requirements; therefore, passenger terminals shall deny travel 

to any passengers who are not in compliance with NATO documentation requirements or 

any other FCG violations they are aware of.

AMCI24-101V14 14 AUGUST 2012 35 

22.1.2. For commercial contract and pre-manifested flights, passenger check-in agents 

shall be available to begin processing scheduled flights at least 6 hours prior to a 

scheduled departure. Normally, the Transportation Office/Installation Transportation 

Offices (TO/ITO) enter Unit Line Number (ULN) information into GATES when 

reservations are made for deploying passengers. During passenger check-in, PSAs shall 

enter ULN data into GATES if it has not already been entered. 

22.2. One Stop. A Space-R or Space-A passenger selected for a flight shall be able to checkin 

at any open counter. Services will include but not limited to check baggage, order meals, 

pay fees, and accomplish border clearance requirements. Passengers are not to be 

inconvenienced by being referred from counter to counter to process in. If possible, open 

additional check-in stations to keep passenger wait time less than 15 minutes. 

22.3. IAW DOD 4515.13-R, household pets (dogs and cats) may be shipped as excess 

baggage in conjunction with PCS travel (weight and size restrictions apply, see DTR part 1, 

Chapter 103 and AMC Pet Brochure). Movement of household pets on organic airlift is not 

authorized. In-cabin pets shall be booked IAW DTR Part 1, Chap 103, Para J 1 a (9), Note 4. 

22.3.1. Space-available passenger may move with Service or Emotional Support 

/Psychiatric Service animals as described in Attch 35. 

22.3.2. Assist dogs to lead the blind shall be booked as in-cabin. 

22.3.3. When military working dogs (MWD) or search and rescue dogs are shipped on 

organic aircraft or in the terminal, they must be in a kennel or must be muzzled and 

remain at the handler's feet. The handler must maintain control of the dog for the entire 

flight and is responsible for cleaning up after the dog before departing the aircraft at the 

arrival port. 

22.3.3.1. MWDs are only moved on PE missions as a last resort with approval 

granted by 618 AOC (TACC)/XOGC. When approved the MWDs are manifested as 

cargo and moved in the belly of the aircraft. 

22.3.3.2. On commercial contracted SAAM, Contingency and Exercise missions, 

MWDs will only be moved in the aircraft cabin with prior approval from the carrier. 

22.4. Firearms/hazardous materials declaration. Ask the following question during passenger 

processing: "Do you have any firearms or hazardous materials to declare" Advise the 

passenger that edged or sharp objects, regardless of length, must be in their checked baggage. 

22.4.1. If the passenger answers "yes" to the question in Para 22.4 the item(s) identified 

shall be physically inspected by passenger service personnel to determine if the item(s) 

may be legally transported. Do not hesitate to question any suspicious activity or person. 

22.5. Data Collections Requirements. 

22.5.1. Emergency Point of Contact (EPC) Information. IAW DTR Part I, Chapter 103, 

Section N, PSAs and passenger functions must solicit emergency contact information 

from each passenger for all DOD missions. The sole purpose for this information is to 

ensure timely notification to the EPC in the event of an unfortunate circumstance. It does 

not designate beneficiaries and should not be confused with Next of Kin (NOK) 

information. Request name and phone number of an emergency contact not traveling 

with the passenger. This is DOD policy and the information is required to be solicited by

36 AMCI24-101V14 14 AUGUST 2012 

public law. If a passenger does not want to list a personal emergency contact, they have 

the option of listing their First Sergeant as their emergency point of contact. In the event 

a passenger refuses to provide emergency contact information, a manifest entry reflecting 

the fact shall be made. If emergency contact information is already resident in GATES, 

PSAs must confirm the information with the passenger at check-in. (Automatically 

marking the passenger as having declined is unacceptable) Note: The only two 

authorized EPC entries are 1) actual contact information or 2) "declined" if the passenger 

declines to provide information. 

22.5.1.1. GATES locations shall use the Emergency Point of Contact data field to 

meet this requirement. Non-GATES/manual locations shall use DD Form 2131 to 

collect the required data. Preferably prior to departure, but not-later-than 60 minutes 

after aircraft departure, the completed spreadsheet must be transmitted to HQ AMC 

via e-mail to passenger.manifest@scott.af.mil, or if e-mail is unavailable, call DSN 

779-4593 for fax capability. If using e-mail, include the mission number, departure 

date/time, aircraft type and tail number in the subject line. This spreadsheet shall be 

maintained in the flight package at the originating station. 

22.5.2. Customs and Border Protection (CBP) Data. CBP requires advance notification 

of all passengers departing the United States and arriving from overseas with an ultimate 

destination in the Customs Territory of the United States (CTUS, the fifty United States, 

District of Columbia, and Puerto Rico) on all DOD missions. 

22.5.2.1. PSAs shall collect the date of birth, country of residence, passenger's 

nationality, document number, document type, gender, and passport country of 

issuance from appropriate passengers. 

22.5.2.1.1. For active duty military members use document type code "M". For 

civilians and retired military members use document type code "P". 

22.5.2.2. File one copy of the INS report in the mission flight package. 

22.5.2.3. Non-GATES/manual locations annotate a copy of the manual manifest with 

the appropriate data. Provide one copy in the mission flight package. Within one hour 

of mission departure the manual manifest with annotated INS data shall be scanned 

and emailed to apis.military@dhs.gov. 

22.6. Determine Distinguished Visitor (DV) requirement/request and pass to flight 

controller/dispatcher who informs ATOC. 

22.7. Groups. The group leader/Team Chief may check-in all members, provided all 

required travel documentation, body weights and weight of all hand carried items are 

available. 

22.8. Customer Identification Code (CIC). Check travel orders for fiscal data, CIC, and 

signature block. At GATES stations, ensure the data on the GATES check-in screen face is 

the same as the travel order. If different, change the data on the screen to match the travel 

order. 

22.9. Weights. Standard planning weights should not be used for passengers transported on 

AMC Owned/Controlled aircraft. Each traveler should be asked for their weight. Do not 

automatically use ID card weights. Standard planning weights are only authorized on DOD

AMCI24-101V14 14 AUGUST 2012 37 

organic aircraft during contingencies or wartime situations where time does not allow for 

obtaining actual weights. When transporting troops, actual scaled weights of individuals (in 

full uniform) and all hand-carried items shall be used when possible. If scales are not 

available, ask each individual their weight and use the additive item weights listed in the 

DTR, Part III. 

22.9.1. When transporting passengers other than troops, on organic aircraft, interrogated 

body weights plus hand carried baggage weight, shall be used to determine actual body 

weights. Discretion and tact must be used when requesting body weights. Note: For DOD 

commercial charter aircraft, use actual/interrogated weights under all conditions. The use 

of standard weights is not authorized. All hand-carried baggage must be weighed. At 

GATES locations add the hand-carried baggage weight to the passenger body weight. 

When utilizing the DD Form 2131, weights are annotated in the hand-carried baggage 

block. 

22.9.2. PSAs shall place the passenger's line number (i.e., line #100, 1 of 2, 2 of 2, etc.) 

on baggage tags to expedite the location and possible removal of baggage in the event of 

a gate no-show. 

22.10. Brief each passenger that the use of tobacco products is prohibited aboard all AMCowned 

or controlled aircraft. 

22.11. Meals. Offer meals in accordance with Section F Para 48, In-flight Meal Schedule 

and collect money for those sold. 

22.11.1. Annotate AMC Form 148 series, AMC Boarding Pass/Ticket/Receipt, in the 

space provided for meals purchased, i.e., kind/type/quantity and meal cost. The following 

applies: 

22.11.2. When a passenger is authorized to receive a government meal at no charge and 

orders a meal, annotate the boarding pass with words "no charge" in the meal cost block. 

22.11.3. When there are other cash transactions and no meals are ordered, enter the 

notation "no meal" in the meal purchase block and a zero in the meal cost block. 

22.11.4. Make the above entries by pen and ink or by stamp at Non-GATES stations. 

22.11.5. En route stations shall issue a new AMC Form 148 series for meals provided at 

that station. 

22.12. Passengers shall be informed that in-flight meals shall be served only on presentation 

of the boarding pass, with record of meals purchased. Brief passenger's refunds for meals not 

received are made only on presentation of a boarding pass signed by the loadmaster/boom 

operator at the next arrival location. 

22.13. At Non-GATES stations, the flight controller shall use the AF Form 79, Head Count 

Record, to record meals sold. When meal orders are called in annotate the number and kind 

of meal in the block corresponding with the passenger's line number. If the meal is at no cost 

to the passenger, place the letters N/C in this block. 

22.14. Seat Assignment Policy. One of AMC's goals is to transport our customers in the 

most professional way possible and make the trip a positive experience. A key stepping stone 

toward achieving this goal is for a passenger to receive the seat they desire. At GATES

38 AMCI24-101V14 14 AUGUST 2012 

locations, on commercial contracted aircraft, a seat map shall be assigned at the originating 

location and must be used throughout the entire mission route. On organic missions use of 

seat maps is optional. En route locations should contact the originating station for adjustment 

to the assigned seat map. 

22.14.1. All passengers regardless of age, traveling on AMC owned or operated airlift 

will have an assigned seat. 

22.14.2. When the aircraft is configured with business or first class seats, give priority to 

special category (Wounded passengers upon request, Medal of Honor holders, Blue 

Barks, Coin Assist, Next Of Kin of Very Seriously Ill, and O-6 or civilian equivalent and 

above) passengers. The first two rows on commercial PE aircraft (without business or 

first class seating) are to be used for DV seating to the maximum extent possible. Any 

remaining seats shall be on a first-come, first-served basis. 

22.14.3. Seating In Emergency Exits. Passengers seated in emergency exit rows must 

have sufficient mobility, strength, or dexterity in both arms, hands, and legs to reach 

upward, sideways, and downward to open the emergency exit and exit slide-operating 

mechanisms. For C-5 aircraft refer to AMC Form 103, C-5 Seating Chart. They must be 

able to grasp, push, shove, pull, or otherwise open emergency exits; to remove 

obstructions similar in size and weight; to exit expeditiously; stabilize escape slides; and 

assist others in getting off an escape slide. 

22.14.3.1. Passengers must be 15 years of age or older and capable of performing the 

above functions. 

22.14.3.2. Passengers must be able to read and understand English language 

instructions. 

22.14.3.3. Passengers must have sufficient visual capacity to perform the above 

functions. 

22.14.3.4. Passengers must have sufficient aural capacity to hear and understand 

instructions. 

22.14.3.5. Passengers must not have any condition that might cause the passenger 

harm if he or she performs the above functions. 

22.15. AMC Boarding Pass. The PSA shall record the appropriate information on the 

boarding pass at Non-GATES stations. The passenger's line number goes in the top left-hand 

corner after the word "AMC" on AMC boarding passes. Spell out the final destination in the 

specified destination block on the appropriate AMC Form 148 Series, AMC Boarding 

Pass/Ticket/Receipt. 

22.15.1. Passenger agents shall use the boarding pass as a visual aid when briefing the 

passenger on the departure time and boarding gate number. The baggage claim stubs 

must be attached to the boarding pass. 

22.15.2. The flight controller shall keep a running total of passenger body and baggage 

weights and total meal orders by type on the manifest. Pass this information (along with 

the boarding manifests) to dispatch.

AMCI24-101V14 14 AUGUST 2012 39 

22.16. Dispatch shall pass the final passenger and baggage weight to COR or ATOC, as 

applicable, and give aircraft copies of the manifest to the gate agent. Note: Ensure an 

adequate number of manifest copies are prepared to meet the needs of all subsequent 

locations and any additional copies required by their local border clearance agencies. 

22.17. Passenger Totals. Dispatch shall advise ATOC on the total number of Space-A and 

Space-R passengers, special category passenger information, and total number passengers off 

next station. Use AMC Form 79, Passenger Information Envelope (Attch 5), to help provide 

information to the loadmaster/boom operator or flight attendant. At GATES stations, give the 

"CLOSE OUT STATUS REPORT" to ATOC as soon as possible after flight closeout. 

23. Connecting/Remain Over Night (RON)/Delayed Passengers. These passengers shall be 

documented by annotating the station file copy of the passenger manifest with the following 

statement. "Passengers on this manifest were counted/recounted as originating and terminating 

for the following reasons: RON/Delayed/Connecting." The stamped copy of the manifest is 

forwarded to ATOC for inclusion in AMC Form 77, Aircraft Ground Handling Record. Do not 

document these passengers on AMC Form 108, Passenger Rehandled Workload, for these 

reasons. 

23.1. A passenger is considered RON if: 

23.1.1. Passengers are on a thru load manifest on a mission which RONs. 

23.1.1.1. Baggage is offloaded and returned to the passenger. 

23.1.1.2. Pre-departure check-in (or any action requiring the passenger to check-in at 

the processing counter the following day) is required. 

23.1.1.3. Baggage is collected, retagged, and loaded. 

23.2. A passenger is considered delayed if: 

23.2.1. Manifested on a mission that is delayed for an extended period of time. 

23.2.2. Baggage is offloaded and returned to the passenger. 

23.2.3. Pre-departure check-in (or any action requiring the passenger to check-in at the 

processing counter the following day) is required. 

23.2.4. Baggage is collected, retagged, and loaded. 

23.3. A passenger is considered connecting if: 

23.3.1. They are pre-manifested on a connecting mission. 

23.3.2. Boarding passes are reissued. 

23.3.3. Baggage is returned to the passenger or segregated on arrival and added to the 

appropriate originating baggage pallet/bin. 

23.4. If passengers are re-screened, re-transported, re-manifested, and re-boarded, the 

passenger dispatch section shall complete AMC Form 108 to reflect the additional workload 

(refer to AMCI 24-101, Volume 6, Transportation Documentation, Data Records, and 

Reports for additional information).

40 AMCI24-101V14 14 AUGUST 2012 

24. Special Category/Unique Passenger Processing Procedures and Policy. 

24.1. Special Category Passengers. 

24.1.1. Stowaway. A stowaway is an unauthorized person aboard an aircraft not listed on 

the flight manifest. Ask for security forces assistance at the aircraft to remove the 

suspected stowaway, if necessary. Contact immigration and customs inspectors, if 

applicable. When returning a stowaway, passenger service dispatch shall notify ATOC 

for inclusion in the Mission Load Report. 

24.1.2. Deportees. Passengers transported via/on an AMC mission who fail to meet 

border clearance requirements and are refused entry must be returned to the nearest 

station where the passenger may secure proper border clearance documents. Return air 

transportation shall comply with the time limitation established by the country refusing 

entry plus any additional requirements made through/with the host country. Notify ATOC 

for inclusion in the Mission Load Report. 

24.1.3. Distinguished Visitor (DV). These passengers are senior officers (O-6 or civilian 

equivalent and above) or senior public officials. Passenger service officers shall ensure 

needs and desires of these passengers are met. When mission requirements permit, 

provide DVs the option to board/deplane aircraft before or after other passengers. 

Dispatch shall pass to ATOC DV codes and any requests of the DV (see Attch 2 for the 

Glossary of Codes). This information shall be included in the Mission Load Report. 

Note: CWO5s/CW-5s and E-9s traveling with DVs as part of the their official party will 

be identified at time of check-in and be afforded the same privileges as the principal on 

AMC controlled missions. 

24.1.4. Blue Bark. Active duty members or US citizen employees of the DOD and/or 

their dependents traveling in conjunction with the death of the member, civilian 

employee, or dependents of the above when returning to the CONUS. Passengers 

presenting themselves at the counter as a "Blue Bark" passenger(s) shall be personally 

assisted by the passenger service supervisor and afforded all privileges associated with 

DV assistance. Dispatch shall pass any down line requests to the ATOC for inclusion in 

the Mission Load Report. If there are no requests, so state in the Mission Load Report. 

Passenger service boarding agents shall brief the loadmaster/boom operator/flight 

attendant when boarding Blue Bark passengers. Upon mission arrival Blue Bark 

passengers shall be met at the aircraft by a passenger service supervisor to ensure all 

arrangements are satisfactory. Blue Bark passengers shall not be removed/rotated at 

originating/en route stations to accommodate Space-R or Space-A passengers. 

24.1.5. The same services provided "Blue Bark" passengers shall be offered to a person 

escorting human remains and shall be assisted personally by a passenger service 

supervisor. 

24.1.6. Coin Assist. These passengers are dependents whose sponsors are missing in 

action, prisoners of war, or as otherwise designated by the DOD. The same services 

provided "Blue Bark" passengers shall be offered to “Coin Assist” and shall be assisted 

personally by a passenger service supervisor.

AMCI24-101V14 14 AUGUST 2012 41 

24.1.7. Medal of Honor Recipients. These passengers shall be personally assisted by the 

passenger service shift supervisor and afforded all privileges associated with DV 

assistance. Travelers shall present a copy of the Medal of Honor award certificate as 

directed in DOD 4515.13-R Chapter 6. 

24.1.8. Next of Kin of Very Seriously Ill. These passengers shall be personally assisted 

by a passenger service supervisor and afforded all privileges associated with DV 

assistance. 

24.2. Unique Passengers. 

24.2.1. Differently Abled Passengers. The normal process for determining travel 

acceptance shall be followed, along with an evaluation of required assistance for the 

differently able passenger. ATOC/COR shall coordinate with the aircrew to ensure 

aircraft configuration provides proper access and safe transport of differently abled 

passengers. AMC aircrew shall make every effort to accommodate them. Differently 

abled passenger assistance depends largely on the degree of mobility and type of aircraft 

(e.g., If a differently abled passenger is selected for a C-5 mission and the passenger can, 

with assistance, negotiate the internal stairs, he/she can travel). Once determined as 

acceptable, the passenger terminal shall advise the ATOC/COR when a passenger with 

special needs (e.g., wheel-chair bound) is likely to be selected for a flight. On the rare 

occasion when operational or equipment limitations preclude serving differently abled 

passengers, passenger terminal personnel must ensure the passenger understands why air 

transport is not possible on the mission in question (see AMCI 11-208, Tanker/Airlift 

Operations, for additional information). 

24.2.1.1. Decisions regarding acceptance of a differently abled passenger for a flight 

shall be determined no lower than the shift supervisor with final determination made 

by the aircraft commander. 

24.2.1.2. Differently abled passengers should be boarded early, preferably in seats 

close to latrine facilities if so desired, and be assisted in boarding by passenger 

terminal and aircrew personnel. Ensure adequate assistance is provided to assure 

safety during all differently able passenger movement operations. 

24.2.2. Movement of Large-Bodied Passengers (passengers who cannot be safely 

restrained in a single aircraft seat using a single seatbelt). Handle these passengers IAW 

Para 24.2.1. There shall be times when these passengers cannot be accepted for flight 

aboard AMC aircraft due to flight safety considerations. AMC Commercial Contract 

aircraft or KC-10 aircraft equipped with airline seats are authorized to use seat belt 

extensions to accommodate these passengers. Transport of these passengers may also be 

possible on other organic aircraft only if they are equipped with sidewall seats, utilizing 

only the standard aircraft seat belt restraints as they are designed to carry fully equipped 

paratroopers. For all other organic aircraft, seat belt extensions or cargo straps shall not 

be used. 

24.2.3. Prisoners and Guards. Movement of prisoners with unarmed guards and prisoners 

traveling on their own recognizance can be moved on government arranged commercial 

seats. Prisoners requiring armed guards are moved only on organic missions, and shall be 

seated before any other passengers are onloaded. On arrival, all passengers shall be

42 AMCI24-101V14 14 AUGUST 2012 

downloaded before the prisoner and guards. When briefed that aircraft shall be carrying 

prisoners and armed guards passengers may choose to decline seats, without penalty. 

Information control/dispatch shall notify ATOC when prisoners are manifested aboard 

AMC flights to allow ATOC to notify down line stations in the departure message. 

ATOCs at down line stations shall notify dispatch of these prisoners, and ATOC shall 

also inform the security forces. Prisoners traveling under their own recognizance or those 

accompanied by unarmed escorts require no special loading procedures. 

24.2.4. Eastern Test Range/Ascension and Antigua. Space-A passenger movement IAW 

DOD 4515.13-R to/from African countries transiting the Eastern Test Range is restricted 

to those personnel permanently assigned to African countries. For flight plans, Patrick 

AFB passenger terminal administers all space allocations. To protect US treaty 

obligations, Space-Available travel to the Eastern Test Range is done on a space 

allocation basis for Antigua Air Station and requires approval and confirmation from the 

Commander, Ascension Auxiliary Field, that overnight facilities are available before 

traveling through Ascension. 

24.2.5. Movement of Pregnant and Postpartum Mothers and Newborn Infants shall be 

IAW DOD 4515.13-R. 

24.2.5.1. Infants and Infant/Car Seats Aboard Aircraft. Infant car seats are not 

mandatory for travel aboard AMC flights. Utilization should be strongly encouraged. 

When utilized, car seats shall be IAW Para 68.8.5. 

25. Passengers with a Unique CIC (MMO, MRS, MEP, Cadet, and Couriers). 

25.1. AMC Mobility Mission Observer (MMO). Passengers designated as AMC MMO have 

been invited by AMC/CC to accompany AMC aircrew on AMC organic military aircraft. 

Use 4MMO 00000000000 as the CIC. Afford them DV privileges. Manifest MMO 

passengers with other passengers. They may proceed to the aircraft with the aircrew and use 

crew compartment seats, if available. MMO is authorized only on AMC organic military 

aircraft. 

25.2. Mission Route Support (MRS). Passengers holding orders citing MRS authority may 

request TWCF cargo be downloaded up to 2 hours and 20 minutes prior to aircraft block time 

to provide additional seats when they cannot be accommodated through the normal firstcome, 

first-serve passenger priority system established by DTR, Part I. When cargo is 

downloaded, MRS passengers shall be accommodated ahead of other duty passengers 

competing for the additional seats, since they directly support the AMC airlift mission. MRS 

authorization should be used very sparingly and prudently, being limited to those personnel 

required to perform time-sensitive actions that are critical to AMC missions, and are of such 

a short-notice nature as to preclude normal funding avenues. 

25.2.1. Approval authority for MRS on organic missions rests with the senior 

transportation official at HQ AMC, 618 AOC (TACC), or en route Air Mobility 

Operations Wing. When requested by HQ AMC to support TWCF aerial port operations, 

Air Force Reserve and Guard personnel are authorized MRS status for their tours of duty. 

Approval for Air Force Reserve and Guard MRS status rests with HQ AMC/A4TP. MRS 

cannot be authorized for anyone traveling in a PCS or leave status. Blanket orders are not 

authorized for MRS travel.

AMCI24-101V14 14 AUGUST 2012 43 

25.2.2. In addition to the fiscal data required for payment of normal travel expenses, an 

appropriate CIC shall be included in the orders. The CIC is composed of 15 alphanumeric 

digits with unused digits being zero-filled and constructed as shown in Attch 4. Except as 

noted below, MRS CIC may be used on military aircraft only. 

25.2.3. MRS travel is authorized on PE missions in direct support of TWCF airlift 

operations (i.e., cargo and passenger movement operations). PE MRS provides unfunded 

travel, but is NOT designed to support travel for quality assistance, staff assistance visits, 

or similar requirements normally funded from TWCF sources. Direct support includes: 

25.2.3.1. Range rides required by USTRANSCOM Instruction 63-8, Commercial 

Airlift Management Civil Air Carriers, conducted by USTRANSCOM/TCAQ 

contract administrators, and authorized air terminal and commercial gateways COR, 

AMC headquarters staff personnel, or other non-AMC personnel invited by or as 

directed by the Commander of AMC to evaluate service may be authorized MRS. 

25.2.3.2. USTRANSCOM/TCAQ-CO is the approval authority for PE MRS travel. 

At the local level, submit requests for PE MRS travel through the senior air 

transportation officer on station to the senior AMC commander on station for 

submission to TCAQ-CO for approval. On non-AMC bases, submit requests through 

the senior air transportation officer on station to the AMC group commander for 

submission to TCAQ-CO for approval. MRS travel requests by HQ AMC staff shall 

be routed to HQ AMC/A4TP detailing reasons for travel on PE and the costs to 

TWCF. Send base-level requests with the same information through the senior air 

transportation officer to TCAQ-CO. Submit requests as soon as possible after 

requirement is known. 

25.3. Air Force Academy Cadets. 

25.3.1. USAF Academy cadets traveling to/from overseas sponsoring agencies aboard 

KC-10 aircraft shall have the statement: "For travel aboard KC-10 aircraft only, CIC: 

4AFACADET 000000", in the remarks section of their orders. When cadets are space 

blocked aboard KC-10 aircraft, they shall be afforded priority over other passengers 

except priority one passengers. 

25.3.2. Cadet travel on other than KC-10 aircraft shall require a travel order. Cite the 

CIC and funding in Block 19 unless the cadet is traveling in mission essential personnel 

(MEP) status. 

25.4. MEP Travel. 

25.4.1. MEP travel includes Mobility Air Force (MAF) personnel (e.g. chaplains, 

Mission Recovery Teams (MRT), security forces (including PHOENIX RAVEN), 

Detainee Movement Teams (DMT) etc.) performing unique duties directly associated 

with and essential to a particular mobility aircraft, aircrew, or mission (except 89 AW and 

special operations missions). MEP travelers shall process through the passenger terminal 

as Space-R passengers. EXCEPTION: When actively performing their duties, 

maintenance, command and control flight program, MRT, DMT and PHOENIX RAVEN 

personnel on organic aircraft are not required to process through the passenger terminal 

and placed on the flight authorization. PHOENIX RAVEN personnel on organic aircraft

44 AMCI24-101V14 14 AUGUST 2012 

may elect to process through the passenger terminal under the passenger terminal rules 

and restrictions (i.e., passenger and baggage screening). 

25.4.2. MEP travelers must notify the ATOC of their intent to travel aboard a specific 

mission NLT 3 hours prior to departure time. Adding MEP travelers to the mission within 

the 3 hour point should be the exception and not standard practice. 

25.5. Defense Courier Service (DCS) See AMCI 24-101, Vol 9, for DCS information. 

25.5.1. Passenger terminals are responsible for manifesting couriers. 

25.5.2. Courier travel orders and other required information must be delivered or faxed 

to the passenger terminal NLT 2 hours and 20 minutes prior to aircraft block time. DCS 

Couriers will be manifested by but not required to process through the passenger terminal 

and may go directly to the aircraft. Coordinate with ATOC on the movement status of 

space-blocked couriers before making a final determination to utilize their seats for 

opportune passengers. 

25.6. PHOENIX RAVEN (PR) Program. The PR program is designed to provide discrete, 

lowvisibility, 

flyaway security that ensures protection for AMC aircraft transiting airfields where 

security is unknown or deemed inadequate to counter local threats. PR shall observe 

passengers during flight processing and board aircraft outside of normal procedures (load 

first with aircrew, offload last with aircrew, and remain on the aircraft until mission 

termination). 

25.6.1. When departing on commercial contract missions to stage locations, TDY 

locations, or to meet AMC missions down range, PR shall identify themselves and 

provide valid documentation, ID cards, and orders. 

25.6.2. When traveling on organic missions PR shall process with MEP orders through 

Command Post or Base Operations IAW AMCI 11-208. 

25.6.3. PR Responsibilities. 

25.6.3.1. HQ AMC/A7S shall: 

25.6.3.1.1. Make every effort to notify the commercial gateway within 24 hours 

prior to mission departure of a PR team movement aboard a mission. 

25.6.3.1.2. Coordinate movement of PHOENIX RAVEN team with 618 AOC 

(TACC)/ XOGC within 24 hours when flying on passenger bookable channel 

missions, to ensure seats are accounted for and team members are booked within 

the GATES system. If there is not sufficient time to pre-book a seat, HQ 

AMC/A7S shall notify the AMC passenger terminal activity that a PHOENIX 

RAVEN Team shall be departing from their location. In turn, AMC passenger 

terminals shall port-book team members. 

25.6.3.2. 618 AOC (TACC)/XOGC shall: 

25.6.3.2.1. Hold or book seats on the commercial contract mission for PR 

identified to be moved by HQ AMC/A7S. 

25.6.3.2.2. Ensure the statement "PHOENIX RAVEN team movement" is

AMCI24-101V14 14 AUGUST 2012 45 

included on the GDSS Form 59. 

25.6.3.3. Passenger terminals/Gateways shall: 

25.6.3.3.1. Make every effort to assist PR processing. Verify 

orders/transportation authorization for billing on all PHOENIX RAVEN team 

members. 

25.6.3.3.2. If PHOENIX RAVEN team members are not prebooked in the 

system, AMC passenger terminal personnel shall port-book the passengers and 

collect a copy of travel orders. 

25.6.3.3.3. Arrange for the PR to load first and offload last, when possible. 

25.6.3.3.4. Assign seats to meet PR team requirements. 

25.7. Inactive Duty Training (IDT). Members of the Reserve Components of the Armed 

Forces may travel Space-R on DOD aircraft for attendance at IDT assemblies within the 

CONUS, between CONUS and OCONUS or within OCONUS. 

25.7.1. Members must provide written authorization for travel. Examples of written 

travel authorizations (TA) are AF Form 40, Authorization for Inactive Duty Training, or 

40A, Record of Individual Inactive Duty Training, ARCOM Form 140-1R, CGD2 Form 

D2-001, NAVRES 1570/22 Individual Inactive Duty Training (IDT) Participation. Other 

formal documents authorizing travel may be accepted. TA must be signed by an 

approving authority other than the traveler. Additionally, the traveler must have ID card 

and all other applicable documents required by the FCG. 

25.7.2. Use travel priority "4", and type travel code "NR". 

25.7.3. PSAs shall process IDT travelers who are not pre-booked as Space-R, behind all 

other travel priority "4" passengers. 

25.7.4. PSAs shall collect applicable head tax, FIS fees, meal charges, and excess 

baggage fees (when excess baggage is not authorized in the travel authorization). 

25.7.5. The following CICs shall be used (the CIC shall not be annotated on the travel 

authorization): 

Table 2. CIC’s. 

Army Reserve 

Coast Guard Reserve 

Marine Reserve 

Navy Reserve 

Air National Guard 

Army National Guard 

Air Force Reserve 

2ARE00000000000 

GCGU00000000000 

6MRE00000000000 

3NRE00000000000 

4AFG00000000000 

2AGU00000000000 

4AFR00000000000 

Section D—Passenger Terminal Security and Screening 

26. Passenger Terminal Security. AMC policy is to prevent entry of unauthorized weapons, 

firearms, or explosives into the Defense Transportation System. Personnel involved in all phases 

of passenger terminal operations must be keenly aware of any unusual conduct of persons within

46 AMCI24-101V14 14 AUGUST 2012 

the passenger terminal and alert to the possibility of concealed explosive devices, firearms, or 

weapons. 

26.1. Passenger Terminal Physical Security inspections. 

26.1.1. External and internal physical security inspections shall be performed IAW 

Attch 27. 

26.2. Additional protection shall be locally developed with the use of Random Antiterrorism 

Measures (RAMs). RAMs should be part of the installation Antiterrorism Program IAW with 

current directives. 

26.2.1. Develop RAMs in coordination with unit Antiterrorism Officer (ATO) and/or 

installation ATO. RAMs will be accomplished only by passenger terminal personnel or in 

conjunction with Security Forces (SF) assistance. RAMs must be developed for all Force 

Protection Conditions (FPCONs). Develop procedures for selecting and implementing 

RAMs. Final determination of RAMs must be coordinated with the unit and installation 

ATO. 

26.2.1.1. Possible RAMs include: security patrols around the building, use of 

military working dogs to search baggage/packages, physical searches of 

baggage/packages, ID checks, and use of trace explosives detection equipment, 

26.3. Workforce Awareness. All terminal personnel shall receive initial and recurring 

antiterrorism/force protection, security training and recurring security briefings. 

Antiterrorism/force protection and security awareness literature and visual aids should be 

posted throughout the terminal. 

26.4. Duress Alarm System. Install a duress alarm system linking the security forces facility 

and the passenger terminal inspection area check-in counters, departure gate, and other areas 

as determined by passenger terminal management. The activation device (button/switch) 

must be out of public view to allow personnel monitoring/performing inspections to activate 

the alarm unnoticed. Portable activation devices may also be worn on the belt to increase the 

inspector's flexibility. Develop and prepare directives in accordance with AFI 33-360, 

Publications and Forms Management, for operating and monthly testing of the system. 

Ensure monthly testing is documented. Maintain documentation for one year then destroy. 

26.5. Federal Aviation Administration (FAA)/Transportation Security Administration (TSA) 

security directives contain sensitive information. These documents shall not be distributed to 

aerial ports. HQ AMC/A4TP shall consolidate any applicable information and transmit via 

message to the units. Non-sensitive TSA travel information can be found at TSA web site 

(see Attch 8). 

27. Robbery and Bomb Threats. 

27.1. During or after an actual or attempted robbery, perform the actions in Attch 26. 

27.2. If a bomb threat is received over the phone, perform the actions in Attch 26. 

28. Signs. 

28.1. Post AMCVA 24-5, Advice to Passengers, AMCVA 24-3, Federal Safety and Security 

Inspection Rules, and AMCVA 24-6, Not A Joking Matter. These visual aids shall be 

displayed in passenger terminals to inform passengers false statements about hijacking,

AMCI24-101V14 14 AUGUST 2012 47 

bombing, or carrying concealed weapons and firearms, are a violation of federal law. Signs 

are available through e-publishing (see Attch 8). 

28.2. Post warning signs in English and host nation's language to prevent accidental 

unauthorized entry into restricted/nonpublic areas. 

29. Passenger/Baggage Screening. 

29.1. Passengers and Baggage shall be screened IAW TSA prohibited items list. See Attch 9. 

29.1.1. Screening. Screen all individuals entering the sterile/gate area using screening 

equipment (e.g., magnetometers, Explosive Trace Detection equipment, hand-held 

magnetometers). The aerial port, transportation, AMS/LRS commander may exempt onduty 

passenger service personnel or personnel directly involved with flight/passenger 

processing , e.g., Duty Officer, ramp controller and border clearance officials. The 

exemption must be in writing and the letter shall be available at the security checkpoint. 

This exemption list must be kept to an absolute minimum and is not intended for 

maintenance or custodial personnel. The preferred entry to the terminal for passenger 

service personnel shall be through card-reader or cipher lock doors. 

29.2. Passenger Screening. Passengers must remove outer garments (e.g., coat, jacket, suit 

jacket, etc.) that may conceal prohibited items. Passengers are also required to remove their 

footwear e.g., shoes/boots) and place the outer garments and footwear through the X-ray 

machine. If the X-ray machine is inoperable the explosive detection equipment shall be used. 

Note: If a member traveling in uniform notifies the screener that they are wearing steel-toed 

boots, the screener can opt to use the hand held wand IAW Para 29.2.4. without having the 

member remove their boots. However, if at any time the screener has suspicions, they can 

require the member to remove their boots for physical examination. 

29.2.1. Request passengers remove all metal objects from their pockets for visual 

inspection and/or running through the X-ray machine. 

29.2.2. Passengers shall then proceed through the metal detector. If the alarm activates, 

passengers shall again be asked to check their person and pockets for additional metal 

items. Once the passengers have rechecked themselves, they shall walk through the metal 

detector again. If the walk through detector activates a second time, passengers shall 

undergo additional screening. If you note anything suspicious, notify the passenger 

terminal supervisor. Security forces shall perform all required physical inspections (body 

searches) when circumstances warrant. PSAs trained and certified by local SF may 

perform body searches (pat-downs). 

29.2.3. Additional screening with the hand held wand consists of PSAs asking the 

passenger to step to the side. PSAs shall briefly explain the hand held wand inspection 

procedures. The passenger shall be asked to stand with their feet apart and arms raised 

parallel with the floor. The screener shall pass the wand over the entire body, close to the 

person, but without actually touching the passenger with the wand. If the hand held wand 

alarm activates, the passenger shall be asked to identify the cause of the alarm activation 

and remove the item accordingly. 

29.3. Screening persons with disabilities and their associated equipment, mobility aids, and 

devices.

48 AMCI24-101V14 14 AUGUST 2012 

29.3.1. For specific screening instructions, see TSA website (Attch, 9). 

29.4. If a passenger refuses to be screened at any point during the screening process, the 

passenger shall be denied entry into the sterile/gate area and denied movement. 

29.5. Duty passengers on contingency, SAAM, or other dedicated mobility missions shall 

follow the guidelines provided in the DTR Part III, and are not subject to the detailed 

inspection standards as stated above. 

29.5.1. Troop Commanders are responsible for verifying the screening of contingency 

passengers IAW DTR Part III Appendix BB, Paragraphs G, H and Appendix T. 

29.5.1.1. IAW DTR Part III Appendix T, Troop Commanders must brief passengers 

regarding local restrictions and conduct at en route stops. During en route stops at 

commercial airports and military airfields, ensure passengers are aware that once they 

leave the sterile gate/terminal area of the airport they will be required to reenter 

through a security screening checkpoint and must comply with the local 

rules/requirements (Transportation Security Administration in the Continental United 

States [CONUS] or similar agencies when Outside CONUS) regarding 

restricted/prohibited items allowed in the cabin of the aircraft. 

29.5.2. When deploying passengers are authorized in their orders to carry firearms and 

are processed through the passenger terminal, either originating or transiting, they shall 

be allowed to retain their unloaded firearm provided it has been confirmed by the agent. 

PSAs shall brief the deploying passenger they must retain positive control over the 

firearm at all times. Any hand carried or checked baggage is subject to inspection. 

Passengers shall not be allowed to retain control of any unauthorized items. These 

passengers are not required to remain segregated from other passengers and may have 

access to the terminal facilities (i.e. snack bar, vending machines, and pay phones). 

29.5.3. Opportune Space-A/Space-R passengers who are not part of the dedicated 

mission, must be screened IAW Para 29.1. 

29.6. For direct to aircraft passengers (e.g., DVs, Secret Service, etc.) the aircraft 

commander or designated representative shall ensure they comply with TSA standards. 

Request a copy of the passenger manifest, signed by the aircraft commander or designated 

representative, certifying passengers are in compliance. 

29.7. Hand-Carried Baggage Inspection. Passenger service personnel shall inspect/X-ray all 

baggage (hand-carried items) in the presence of the owner at the time of entry at the 

sterile/gate area. Position the monitor so as to prevent passenger/public viewing. Honor 

passenger requests to have their hand-carried items inspected visually in lieu of X-ray. 

Require passengers to open their own baggage or packages for inspection and/or place them 

on the X-ray machine. Laptops and video cameras with cassettes shall be removed from their 

cases. Should the X-ray machine operator determine that a bag contains a questionable 

image, request the owner of the bag to open it for further inspection. Note: If you determine 

the image is a weapon or firearm not previously declared by the passenger, follow 

instructions outlined in attachment 24. (see Attch 23). 

29.7.1. Any item that is not easily and immediately identifiable that may conceal guns 

(i.e., key chains, cigarette packs, battery packs, lighters, and any box or small pouch)

AMCI24-101V14 14 AUGUST 2012 49 

shall be X-rayed. Place the tray/container holding the items through the X-ray machine 

and have the passenger pick up their belongings as the tray/container exits the machine. 

29.7.2. When scanning equipment is unavailable PSAs shall screen all hand-carried 

baggage by hand. 

29.8. Passenger service personnel shall not load checked baggage without prior screening. 

29.8.1. Passengers shall be advised that objects identified by TSA as prohibited in the 

cabin of the aircraft must be secured in their checked baggage or confiscated. Any 

prohibited items identified in a passenger's hand-carried baggage at the sterile/gate area 

inspection shall be disposed of. The listing of prohibited items may be viewed on the 

TSA web site "Travelers Tips and prohibited items" (see Attch 8). Appropriate handling 

and safeguard procedures for these items shall be established at the local level. 

29.8.2. When scanning equipment is unavailable PSA's shall screen all checked baggage 

by hand. 

29.9. Use the Explosive Trace Detection equipment as needed to inspect objects for trace 

particles of explosives through wiping handle, lock mechanism, and top of bag by hand or 

optional wand. 

29.9.1. If a positive detection for explosives material is received, (see Attch 22). 

29.10. If unattended baggage is found in the terminal, (see Attch 21). 

29.11. If a suspicious package is found in the terminal, (see Attch 24). 

29.12. Dry Ice (carbon dioxide, solid) not exceeding 2.5kg, 5.5 pounds is authorized in 

checked baggage when used to pack perishables (provided the package is capable of venting 

CO2 gas). Dry ice is not authorized in hand carried baggage. The aircrew will be notified 

that baggage contains dry ice and the estimated weight of the dry ice. 

30. Special Inspection Procedures. 

30.1. General. Specific personnel are exempt from screening due to the nature of their duties 

or travel status. In these cases, silence the metal detector as the individual passes through. 

30.2. Secret Service, Federal Bureau of Investigation (FBI), military special investigative 

personnel, military security police or local law enforcement officials and drug enforcement 

officials who are supporting an administrative airlift movement upon presentation of 

appropriate identification. 

30.3. Armed Crew Members. Armed crewmembers must discreetly identify themselves to 

AMC Passenger Service personnel upon arrival at screening checkpoints. This can be 

accomplished by one aircrew member presenting a valid set of crew orders requiring the 

crew member to be armed or their military ID card and a gun card authorizing the carrying of 

concealed firearms. Once terminal personnel verify this, allow the crewmember to vouch for 

the remaining crewmembers. The entire crew shall then proceed through the magnetometer 

without removing objects from their pockets. This shall prevent passengers from determining 

which crewmembers are armed. 

30.4. Defense Courier Service (DCS) Screening Procedures. DCS courier personnel are 

generally not armed and may or may not be in military uniform. DCS couriers may hand-

50 AMCI24-101V14 14 AUGUST 2012 

carry small amounts of material in a sealed/locked DCS pouch. DCS material under escort 

shall not be subject to X-ray or any other examination; when processing through the 

passenger terminal his/her personal baggage and equipment is subject to all inspection 

requirements. Dedicated (assigned to the DCS) couriers are identifiable by their military ID 

and DCS Form 9, Courier Identification Card. 

30.4.1. Designated couriers (not assigned to the DCS) are identifiable by their 

government identification card and designation letter signed by the designating courier 

station. Classified material under escort shall not be subject to X-ray or any other 

examination; his/her personal baggage and equipment is subject to all inspection 

requirements. 

31. Firearms and Ammunition. 

31.1. General. Except where restricted by regulation, law, or the foreign clearance guide, 

personnel may transport unloaded, un-prohibited firearms and ammunition in or as checked 

baggage, upon declaration of these items to AMC passenger service personnel. Except when 

authorized, no passenger shall be permitted to hand-carry firearms/ammunition to/from 

aircraft, aboard an aircraft or within the terminal. 

31.2. Small arms ammunition (1.4S) in quantities not to exceed 11 pounds gross weight may 

be carried within a passenger's checked baggage provided it is in the manufacturer's original 

package or securely boxed. (IAW DTR Part I or III) 

31.2.1. Military issue small arms ammunition exceeding 11 pounds requires a Shipper's 

Declaration for Dangerous Goods and must be moved as freight. Refer to AFMAN 24- 

204 (I), Preparing Hazardous Materials for Military Air Shipments. 

31.3. At military terminals, personnel authorized to carry a firearm aboard the aircraft shall 

not be required to pass through magnetometer checks. Hand carried/checked baggage, remain 

subject to inspection. At commercial gateway operations, the PSA/COR shall coordinate this 

through airport security personnel. 

31.4. Passenger service personnel shall notify ATOC with name and status when these 

passengers shall be boarding with firearms. Remarks shall be added to the Mission Load 

Report notifying down line stations. 

31.5. The ATOC is responsible for advising the aircraft commander or representative that 

passengers shall be boarding with firearms. 

31.6. Passenger agents shall not knowingly permit any person to carry a firearm in checked 

baggage unless the passenger declares to the agent that any firearm carried in their checked 

baggage is unloaded. The firearm shall be carried in a container considered appropriate for 

air transportation; i.e., suitcase, gun case IAW 49 CFR, Chapter XII, Part 1544. Furthermore, 

the passenger agent (Military Customs Inspector, if available) shall verify the presence of the 

firearm(s). Check the firearm's serial number against the accompanying documentation when 

required by the DOD Foreign Clearance Guide. 

31.6.1. Firearms in checked baggage or cases must be locked and only the passenger 

checking the baggage retains the key or combination (49 CFR Chapter XII, Part 1544). 

PSAs shall then take the baggage/case containing the firearm(s) to a secure area. Only 

authorized personnel shall have access to the baggage/case.

AMCI24-101V14 14 AUGUST 2012 51 

31.7. Baggage containing weapons/firearms/ammunition shall not be marked in any way to 

identify the contents. 

32. Personnel Authorized to Carry Unloaded Firearms. 

32.1. Armed guards accompanying prisoners, couriers, State Department couriers, escorts, 

and DCS couriers who are authorized to carry firearms in their orders shall be required, after 

boarding the aircraft, to temporarily relinquish both firearms and all ammunition to the 

custody of the aircraft commander or representative until arrival at the destination. 

32.2. SAAMS, Joint Airborne Exercises, and missions in support of contingency plans see 

DTR Part III, Appendix BB, Para D. EXCEPTION: On SAAM/contingency missions 

transiting commercial gateways or airports troops may carry firearms aboard the aircraft 

however, they shall not be allowed to deplane with their firearm. The troop commander in 

conjunction with the senior AMC representative shall designate individual(s) to remain with 

the aircraft to ensure the security of firearms when passengers are allowed to deplane or must 

clear customs. 

32.3. For ammunition requirements see Para 31.2 

33. Personnel Authorized to Carry Loaded Firearms. 

33.1. Only individuals in performance of law enforcement or specified security duties are 

authorized to be armed (loaded weapon) onboard contracted commercial passenger and 

military aircraft. This includes, but is not limited to, Security Forces PHOENIX RAVENs, 

DCS Couriers, and federal law enforcement officials and Military Criminal Investigative 

Organizations (MCIO) including, Office of Law Enforcement/Federal Air Marshall Service 

(OLE/FAMS), Office of Special Investigations, Criminal Investigation Command, Naval 

Criminal Investigative Service (NCIS), and Federal Bureau of Investigation (FBI), and the 

US Secret Service. 

33.2. Individuals must have a statement in their orders authorizing them to be armed while in 

the performance of their duties; except for the OLE/FAMS, MCIOs, FBI, Central 

Intelligence Agency, and the US Secret Service. The agents/officers badge and photo 

identification credentials serve as their authorization to carry weapons onboard DOD-owned 

and/or controlled aircraft. 

33.2.1. State, county, and municipal Law Enforcement Officers must have written 

authorization, in the form of an original signed letter from their employing agency stating 

the need to be armed while in a travel status. To facilitate these individuals through 

civilian/federal airport security, AMC Gateways require a minimum of 24 hours 

advanced notification. 

33.2.2. Authorized armed individuals may carry up to three magazines (45 rounds) of 

ammunition and do not require hazardous material packing or certification. 

33.2.3. Armed individuals must transport the weapon and ammunition on their person. If 

the orders are not annotated authorizing them to carry the loaded weapon, the weapon 

must be unloaded and placed in their checked baggage. If the ammunition exceeds eleven 

pounds it must be packed and certified as hazardous material and shipped as freight. 

33.2.4. Though normally not armed, State Department couriers, escorts, DCS couriers 

possessing a DCS Form 9 may carry a loaded firearm with no more than three magazines

52 AMCI24-101V14 14 AUGUST 2012 

(45 rounds) aboard military aircraft during hostilities or contingency situations. During 

normal movement the DCS courier shall temporarily relinquish all firearms and 

ammunition to the custody of the aircraft commander or representative until arrival at the 

destination. 

33.3. Augmented Armed guards accompanying prisoners, who are authorized to carry 

weapons in their orders, shall be required, after boarding the aircraft and the door is closed, 

to temporarily relinquish both firearms and all ammunition to the custody of the aircraft 

commander or representative until arrival at the destination. EXCEPTION: Security Forces 

or security personnel, Defense Criminal Investigative Organization (DCIO), Office of 

Special Investigations (AFOSI, NCIS, FBI, USSS, etc.) whose duties require that they be 

armed are exempt. 

33.4. Troop movements validated in DTR, Part III are permitted to carry their basic combat 

load, bayonet, and individual issue of ammunition and need not be certified under the 

following conditions: 

33.4.1. Personnel shall engage an enemy force immediately after airdropped or upon 

deplaning at the objective. 

33.4.2. Personnel not immediately engaging the enemy but shall assume a tactical 

mission on arrival or redeploying upon mission completion may deploy with their basic 

load or individual issue of up to three loaded magazines (45 rounds) of ammunition in 

their checked baggage. 

34. Carriage of Firearms on DOD Chartered Aircraft. 

34.1. In accordance with DTR, Part III, and DODD 5210.56, Carrying of Firearms and the 

Use of Force by DOD Personnel Engaged in Security, Law and Order, or 

Counterintelligence Activities, the carriage of firearms in the passenger compartment aboard 

commercial aircraft is authorized. The following provisions to this authorization apply only 

to SAAM/exercise /contingency operations that specify the carriage of firearms aboard 

commercial aircraft in the Operational Plan (OPLAN) or mission directive. EXCEPTION: 

Security forces or security personnel, Defense Criminal Investigative Organization (DCIO), 

Office of Special Investigation (OSI), NCIS, FBI, Secret Service, etc.) whose duties require 

that they be armed are exempt. 

34.1.1. When the total cabin load of the aircraft is under the exclusive use of US military 

forces the following applies: 

34.1.2. Firearms must have the bolt removed and placed in a plastic bag or wrap or other 

suitable protective cover and stored in the individual's rucksack prior to boarding (units 

may use a bolt box or any other type of container) OR the bolt locked in proper position 

to allow visual inspection. The safety switch must be in the safe position. For M-16 

firearms, an inserted flag safety stick may be used to lock the bolt in proper position and 

allow visual inspection. 

34.1.3. Magazines shall be removed. 

34.1.4. Bayonets must be separated from the firearm and inaccessible to the passenger.

AMCI24-101V14 14 AUGUST 2012 53 

34.1.5. All individuals carrying firearms shall stow the firearms flat on the floor under 

the seat in front of them. Passengers sitting in bulkhead seats shall stow firearms under 

their seats or place them in a cabin storage area approved by the flight attendant. 

34.1.6. An individual's issue of ammunition not exceeding 11 pounds may be placed in 

checked baggage. Individual's issue of ammunition exceeding 11 pounds shall be boxed 

or crated and certified for shipment using appropriate shipper's declaration for dangerous 

goods and stowed in the baggage compartment. Prior to authorizing the above, passenger 

dispatch must inform ATOC to contact the carrier representative and make arrangements 

with the commercial carrier concerned. The aircraft commander/captain or designated 

representative shall be briefed on the hazardous material prior to loading. EXCEPTION: 

On commercial and/or organic missions originating or terminating at commercial 

gateways or airports; all individually issued firearms must be packed in a locked 

container and stowed unloaded in the baggage compartment unless remote parking is 

utilized. When bulk shipping firearms as checked baggage, the crates must comply with 

checked baggage requirements and not exceed the 100 pound weight limitation. Bulk 

firearm shipments in excess of 100 pound per piece must be shipped as freight. On 

SAAM/contingency missions transiting commercial gateways or airports, troops may 

carry firearms aboard the aircraft but shall not be allowed to deplane with their firearm. 

The troop commander in conjunction with the senior AMC representative shall designate 

individual (s) to remain with the aircraft to ensure the security of firearms when 

passengers are allowed to deplane or must clear customs. 

34.2. Other weapons and prohibited items: Refer to the TSA website in Attch 8. 

Section E——Gate Services/Manifesting 

35. Gate Services. Supervises the loading/unloading of passengers. Provides service and 

assistance to enplaning/deplaning passengers, to include passengers requiring special assistance. 

Informs passengers of flight departure status. Conducts an arrival announcement to passengers at 

the aircraft, see attachment 20 for briefings. (see Attch 19). 

35.1. Passenger DOD identification cards shall be matched against their boarding pass and 

the boarding manifest when entering the gate area. For civilians without DOD ID cards, 

passports will be checked. 

35.1.1. Passenger will be offered hearing protection prior to leaving the gate/entering the 

flightline. Note: For Gateway locations: Passenger DOD identification cards or 

passports shall be matched against their boarding pass and boarding manifest prior to 

boarding. 

35.2. Board passengers who require assistance or need extra time in boarding prior to all 

other passengers. Brief crewmembers on all known differently abled passengers or unique 

situations. Provide special category/DVs the option to board before or after other passengers. 

35.2.1. Under most circumstances, board passengers by rows, working from the rear of 

the aircraft forward. 

35.3. On military aircraft, brief the loadmaster/boom operator on GATES generated 

passenger load information status report or locally produced report prior to passenger 

boarding.

54 AMCI24-101V14 14 AUGUST 2012 

35.4. Customs Documentation on Organic Aircraft. AMC Passenger Service functions shall 

provide US Customs Forms (CF-6059B) for originating and through load passengers on 

AMC organic aircraft destined for the CTUS. This applies only for passenger-carrying 

aircraft traveling from outside the CTUS. AMC Passenger Service functions shall provide 

customs forms to the aircrew in the passenger manifest package at the time of the briefing 

referenced in Para 36.3 below. Provide at least one form for each family (or single member 

not traveling with family members) manifested to the CTUS. Also provide 10 percent 

additional forms in the manifest package in case passengers lose their forms or fill them out 

incorrectly. 

35.5. The total number of passengers manifested must equal total number of passengers 

boarded. If there are fewer people aboard the aircraft than manifested, check each passengers 

boarding pass against the manifest to determine who is not aboard but manifested. After 

identifying the missing passenger, correct the boarding manifest and comply with Para 35.6 

below. If the total number of passengers aboard exceeds the total number manifested, check 

each passengers boarding pass against the manifest to determine who is aboard but is not 

manifested. Make an announcement on the aircraft stating the flight number/destination and 

ask everyone to show their boarding pass. 

35.6. Baggage/Passenger Matching. Baggage belonging to originating passengers manifested 

and not present on the aircraft shall be removed from the aircraft. If passengers are rotated or 

removed from the flight then the baggage belonging to the passenger shall also be 

downloaded. No aircraft shall be allowed to depart the originating station until terminal 

personnel are certain there is a positive match between passengers and baggage on board the 

aircraft. Normally at en route stops passengers choosing to disembark shall be given their 

baggage. However, the aircraft commander may waive this requirement and allow the 

unaccompanied baggage to continue to tagged destination. 

35.7. Last minute add-ons or changes are done at the departure gate. Baggage tags, ID tags, 

and boarding passes shall be available at the gate. Notify the PSC and dispatch of any 

changes. To assure the aircraft commander that passenger/baggage screening has been 

completed, make sure the statements in Para 35.7.1 and 35.7.2 are on the manifest and signed 

by the departure gate agent. The agent signing the screening statement shall legibly print 

his/her name below the signature to indicate that the checks were performed. The required 

statements are: 

35.7.1. "I certify all originating and intransit passengers that processed through the 

passenger terminal and their hand-carried baggage were checked to assure weapons and 

unauthorized hazardous materials were not carried aboard the aircraft. 

35.7.2. "A boarding pass/ticket has been issued to each passenger that processed through 

the passenger terminal. Total passenger and baggage weights of these passengers are 

certified as correct." 

35.7.3. For troop movement use: “I certify that no unauthorized weapons/ammunition/ 

explosive devices, or other prohibited items are in the possession of those personnel for 

whom I am the designated manifesting representative or troop commander, and that their 

authorized weapons have been cleared.”

AMCI24-101V14 14 AUGUST 2012 55 

35.8. Unsafe Aircraft/Conditions/Activity. In accordance with 10 USC. 2640, the 

following shall apply with regard to the authority to leave unsafe aircraft: "A representative 

of the Air Mobility Command, the Military Surface Deployment and Distribution Command, 

or other such agency as may be designated by the Secretary of Defense (or if there is no such 

representative reasonably available, the senior officer onboard a chartered aircraft) may order 

members of the Armed Forces to leave the chartered aircraft if the representative (or officer) 

determines that a condition exists on the aircraft which may endanger the safety of the 

members." Representatives of AMC include, but are not limited to, DOD Air Carrier Survey 

Team members, contracting officers, contract administrators, AMC ramp inspectors, and 

their superior officers. 

35.8.1. At military terminals, the TR, Aerial Port Ops Officer, ATM, in conjunction with 

the Senior Maintenance Officer and Carrier Representatives, shall thoroughly investigate 

each allegation of unsafe aircraft condition and determine if the aircraft is unsafe. At 

commercial gateways, the Detachment Chief/COR, in conjunction with the Federal 

Aviation Administration (FAA) and Carrier Representative, shall thoroughly investigate 

each allegation of unsafe aircraft and determine if the aircraft is unsafe. In all cases, if the 

aircraft is determined to be unsafe, the carrier is responsible for providing for passenger 

needs as stated in the contract until such time as the unsafe condition is removed or until 

other action, as appropriate, has been taken. Aircraft with maintenance discrepancies can 

be certified for flight by FAA licensed mechanics only. The TR, Aerial Port Ops Officer, 

ATM or Detachment Chief/COR shall contact the nearest AMC command post as soon as 

possible and request they forward a Beeline report to HQ AMC. 

35.8.2. If a passenger refuses to board any aircraft that has not been determined unsafe, 

remove the passenger from the manifest and return their baggage. If the passenger is 

Space-R, refer them to the nearest TO. If the passenger is Space-A, follow procedures 

outlined in Para 13 of this volume. Under no circumstances shall AMC passenger service 

personnel force a passenger to board an aircraft against their wishes. 

35.9. Denying Aircraft Boarding. At military terminals, the decision to deny boarding to a 

passenger displaying inappropriate conduct (see DOD 4515.13-R, C1.5, Dress, Conduct, and 

Standard of Service), is made by the shift supervisor, but may be elevated as high as the 

installation commander depending on the circumstance and rank of the person in question. 

At the commercial gateways, the decision rests with the shift supervisor and/or Detachment 

Chief. Once the passengers are turned over to the aircrew, the aircrew or the troop 

commander has the authority to deny boarding. 

35.10. Aircraft Quarantine Procedures. During in-flight emergencies for ill passengers, PSAs 

should not enter troop/passenger compartments until cleared by proper medical authorities 

IAW AFJI 48-104, Quarantine Regulations of the Armed Forces Para 12. 

35.11. Engine Running On/Off Loading (ERO). PSA's shall brief passengers about ERO 

boarding procedures and issue hearing protection prior to departing the terminal. 

36. Manifesting Procedures. 

36.1. Manifesting Policy. The passenger manifest is a listing of all passengers aboard an 

aircraft and shall be accomplished when a passenger is selected for movement. The 

manifesting agency shall prepare a manifest IAW DTR Part I and/or III for all aircraft

56 AMCI24-101V14 14 AUGUST 2012 

operated by the DOD. Manifest may be computer generated or prepared on a DD Form 2131. 

For Contingency, JA/ATT and Unit moves, The GATES importable manifest (XMAN) 

function may be used. 

36.1.1. PSA’s will receive initial and annually recurring training on the GATES XMAN 

function. Training will be in accordance of GATES XMAN Web Based Training 

(WBT). 

36.1.2. Manifest Types. 

36.1.2.1. Pre-manifest. A listing of all passengers currently booked on a specific 

mission. The mission may be locked by PSC no earlier than 72 hours prior to 

scheduled departure. Once a mission is locked, PSC shall have control of the flight 

and may perform any booking function (port book, cancel, substitute, etc.). The premanifest 

may be utilized as a boarding manifest in the event of manual processing. 

36.1.2.2. Boarding manifest. A listing of all passengers who have boarded the aircraft 

on a specific mission. Manifests accompany the aircraft to its final destination. 

Sufficient copies shall be made available for the down line, en route, final 

destinations and all applicable border clearance agencies. 

36.1.2.3. Final manifest. Once a mission has departed, GATES automatically records 

the boarding manifest as the final manifest. 

36.1.2.4. TWCF manifest. Manifest used to produce accurate billing information. See 

AMCI 24-101, Vol 6. 

36.2. Manifest Closeout. Manifest closeout shall be no later than 1 hour and 20 minutes prior 

to aircraft scheduled departure. The flight controller or floor supervisor and PSC personnel 

shall keep track of passengers checked in. Every effort should be made to fill all available 

seats. 

36.3. Manifest Distribution. At GATES stations, final TWCF updating is done via GATES. 

For any passengers requiring special account handling refer to SAH procedures in AMCI 24- 

101, Vol 6. 

36.4. When an aircraft arrives without a passenger manifest take the following steps: 

36.4.1. Make a thorough search of the aircraft to verify non-receipt of manifest. 

36.4.2. For missions operating between GATES stations a passenger manifest may be 

printed. At Non-GATES stations see AMCI 24-101, Vol 9, Para 7.1. 

36.5. Aircraft Aborts. If an aircraft aborts and later departs the same day, information control 

shall notify the PSC of any changes and make necessary changes to the header information 

on the boarding manifest. If the manifest has already been forwarded to records/reports, 

inform them of the change. If the mission aborts and cancels, the PSC shall reenter the 

passengers into the backlog under their original date/time of sign up. Records/reports shall 

cancel the TWCF manifest. 

36.6. Manifesting Classified Missions/Prohibited Information. Security requirements on 

some missions may prohibit providing names or SSNs of passengers to the passenger checkin 

office. In such cases, the user may provide a signed statement indicating the number of 

passengers aboard and the agency maintaining the list of passenger names, and acknowledges

AMCI24-101V14 14 AUGUST 2012 57 

responsibility for any border clearance requirements. Passenger service dispatch shall 

forward this information for any border clearance requirements. Passenger service shall also 

forward this information to data records. This document is sufficient to complete the Monthly 

Station Traffic Handling Report (7107 report). 

37. Delayed, Over flown, or Diverted Flights. 

37.1. General. When flights are delayed or do not arrive as scheduled, the PSA should 

announce the delay over the public address system and provide periodic updates. 

Announcements should include (but are not to be limited to) the reason for delay and new 

departure time. Terminal management shall ensure the ATOC aggressively seeks complete 

information from the controlling agency; however, the responsibility remains with passenger 

service to become actively involved in obtaining and/or providing accurate and timely 

information to delayed passengers. Keep flight information systems updated with current 

estimated departure/arrival times and passenger show times. Provide maximum assistance to 

all delayed passengers (see Attch 18). 

37.2. Self Removal. If an aircraft goes into delay at originating stations, manifested 

passengers may elect to be rotated from that mission and reenter the backlog at the original 

date and time of signup for any of the destinations for which they were originally signed up. 

If an aircraft goes into delay at intransit stations or returns to the originating station due to 

maintenance, weather, etc., manifested passengers may elect to be rotated from that mission 

and reenter the backlog at the original date and time of sign-up for their specified manifested 

destination. 

37.2.1. If a self-rotated passenger elects to change their destination they shall be entered 

into Space-A backlog with a new date and time of sign-up. 

37.3. Delayed PE Flights. Refer to AMCI 24-201 Commercial Airlift Management – Civil 

Air Carriers for detailed specifications relative to delayed passenger care. 

37.4. Support of Service Members on Delayed TWCF Aircraft. AMCI 65-602, 

Transportation Working Capital Fund (TWCF) Budget Operations, Concepts and Accounts, 

Para 6.8 provides guidance for AMC payment of lodging and meals/ground transportation, if 

required, for service members in a group travel status (same orders, same origin, same 

destination and no per diem authorized) who are delayed while traveling on Special 

Assignment Airlift Missions (SAAMs), Joint Chiefs of Staff (JCS) Exercise missions, Joint 

Airborne/Air Transportability Training (JA/ATT) and contingency missions due to weather 

or aircraft maintenance problems at an en route location. 

38. Dispatch. Maintains current information on all aircraft arrivals/departures, receives mission 

set-up and seat release, maintains AMC Form 108, controls the dispatch of vehicles to pick up 

and deliver passengers to/from aircraft. Advises passenger ground services personnel of 

requirements for baggage pickup/delivery and requirements for passenger powered/non-powered 

loading ramps. 

38.1. At Non-GATES stations: Prepares the flight package consisting of a passenger mission 

setup folder using AMC Form 229, Passenger Service Flight Folder, (Attch 3), seat 

selection charts, DD Form 2131 and/or pre-manifest supplied by the PSC. Assigns manifest 

number/reference at Non-GATES stations. Manifest numbers/references are constructed in 

accordance with AMCI 24-101,Vol 6.

58 AMCI24-101V14 14 AUGUST 2012 

38.2. Passes all appropriate information and changes to the PSC and passenger processing 

shift supervisor, as applicable. Maintain constant communication with ATOC in regard to 

flight status. 

38.3. Determines if meals shall be offered and type/quantity of meals. 

38.4. Information control/dispatch shall make every effort to furnish the in-flight kitchen and 

fleet service a tentative list of meal requirements at flight setup time but NLT 3 hours prior to 

scheduled departure time. The tentative order should be a realistic approximation based on 

historical data and estimated passenger load. 

38.5. At flight close-out, total all meals and inform in-flight kitchen and fleet service of the 

final meal order. Initials and times are annotated on the top portion of AMC Form 162, Inflight 

Meal Supplement Worksheet. The shift supervisor shall ensure information on the top 

portion of AMC Form 162 is transferred to AF Form 79 (see Attch 14), Head Count Record 

before the shift is relieved of duty. Management may adjust final meal order time based on 

requirements and sequence of events. 

38.6. Final meal orders of sixty (60) meals or less shall be passed to in-flight kitchen to 

allow a ninety (90) minute meal preparation time prior to pick-up. For sixty one (61) or more 

meals a two hour meal preparation prior to pick-up shall be given. 

38.6.1. These procedures will be reviewed in March of each year to ensure these 

procedures are working and still meeting the objectives of the flight feeding 

program. The review will be conducted by HQ AFSVA/SVOFO, AFSVA/SVOT 

and AMC/A4TP. 

38.7. Primarily, use information contained on AMC Form 162, In-flight Meal Supplement 

Worksheet to control meal count on organic missions at Non-GATES locations. Complete the 

information located on the top portion of the form (i.e., mission number, type aircraft, aircraft 

number, and departure time). Annotate in-flight kitchen and fleet service initials, time final 

order placed and pickup time accordingly. GATES stations shall use flight status window 

within passenger mission ops function to control meal count on organic missions (until AMC 

Form 162 is included in GATES). Also, these stations shall annotate in-flight kitchen and 

fleet service initials, time firm order placed in mission monitoring sequence of events 

window. 

39. Passenger Service Facilities. 

39.1. Many of our passengers are traveling with small children. For their convenience, a 

family lounge should be made available in military terminals. As a minimum, lounge 

furnishings shall include baby cribs with sheets, soft chairs, a bottle warmer, refrigerator, and 

toys for children. The Passenger Service Officer/Superintendent is encouraged to solicit base 

Family Service volunteers for assistance. The lounge shall be available to passengers with 

small children when the terminal is open (see Terminal X and Passenger Terminal Design 

Guide for specific requirements). 

39.2. Passenger lounges/lobbies are designated areas for passengers to wait the processing 

and boarding of their flights or for other personnel awaiting the arrival of aircraft. If your 

terminal has multiple departure gates, each shall be numbered or distinctively marked. A 

video display monitor/flight status board shall be located in the area to provide at least flight

AMCI24-101V14 14 AUGUST 2012 59 

arrival and departure information. A television shall be available to broadcast local programs 

or family oriented movies/DVDs. Comfortable, sturdy chairs shall be available in the area for 

passengers awaiting final processing. To assist passengers and reduce inquiries, time zone 

clocks should be placed in each terminal where practical. 

39.3. Special category lounges are primarily for the use of those passengers with the intent to 

travel in the ranks of 0-6 (or civilian equivalent) and above. Additionally, use of the lounge at 

AMC operated terminals is extended to all E-9, CWO-5, MMO, Blue Bark, Coin Assist, 

Medal of Honor Recipients, and Next of Kin (NOK) of Very Seriously Ill (VSI) passengers 

with the intent to travel. The privileges of the lounge are not normally extended to 

unaccompanied family members; however, exceptions may be made on a case-by-case basis 

as determined by local terminal management. Special category lounges do not have 

manpower authorizations and shall not be manned by passenger terminal personnel. 

39.3.1. Any additional services such as DV baggage tags, first on/first off boarding, etc., 

are not afforded to E-9 and CWO-5 unless traveling as part of official party of a DV. 

39.4. Under no circumstance is a passenger to be held "prisoner" in the gate area. This 

includes intransit passengers awaiting continuation of their flight. If passengers choose to 

leave the gate area they shall be informed of the scheduled boarding time. Passengers must 

take their boarding pass with them when leaving the area. During periods when there are no 

planned departures, anyone may use the seating in the area. When outbound flights are being 

processed, only those passengers holding boarding passes shall be allowed access to the gate 

area. The gate area shall be manned at all times when screened passengers are in the gate 

area. Where feasible, the departure gate(s) should have vending machines, telephones for 

both on and off base, and restrooms. Commercial gateway operations conform to security 

requirements as specified by local commercial airport authority and FAA/TSA regulations. 

39.5. Passenger terminals must be able to provide expeditious service to all passengers. 

Passenger check-in counters shall be identified to assist each traveler entering the terminal to 

proceed directly to the proper counter. PSC or CSB personnel shall direct Space-R standby 

and Space-A passengers to the appropriate counter for processing after their selection for a 

flight. Each counter should be able to provide one-stop service. Also, each position shall 

have a sign to indicate whether the position is open or closed. Do not restrict certain positions 

to particular passengers/flights unless expediting flight processing for short-notice seat 

releases or other situations as determined by the shift supervisor. To the maximum extent 

possible, special category passengers shall be processed in the special category lounge. 

39.5.1. Place stanchions in front of check-in counters and PSC/CSB, if deemed 

appropriate, to ease passenger processing. 

39.5.2. Counter positions should be secure from any unauthorized access. A baggage 

conveyor shall be situated directly behind processing scales to allow easy transfer of 

baggage from the weighing scale to the conveyor belt. 

39.5.3. At overseas locations where pre-departure/pre-clearance customs/agriculture 

inspections are being conducted, counters should be situated in a way to allow passengers 

to check-in and easily move baggage from the counter to customs/agriculture inspection 

counters.

60 AMCI24-101V14 14 AUGUST 2012 

39.6. Military passenger terminals should set up passenger(s) arrival positions to allow the 

passenger(s) to process immigrations, claim baggage, and process through customs upon 

arrival. 

40. Personal Appearance. 

40.1. Uniform Policy. Uniform wear is controlled by dress and appearance regulations of 

each service, not by AMC PSAs. AMC PSAs shall not enforce uniform wear. AMC or 

contractor personnel shall not deny travel, instruct passengers to put on a uniform, nor send 

them to a service representative. Service representatives (i.e. service liaison personnel) can 

enforce uniform wear if they choose, provided they do not interfere with the handling of the 

flight and are not in the processing area. Every effort shall be made to return baggage to 

personnel to accommodate uniform/clothing change as long as a mission delay shall not 

occur. 

40.1.1. Wearing of the uniform may be prohibited in accordance with the DOD Foreign 

Clearance Guide or restricted travel advisory message. 

40.2. PSAs must use the utmost tact, diplomacy, and common sense and shall get involved 

only if the traveler is dressed in inappropriate civilian attire (torn, dirty, tattered, revealing or 

suggestive clothing, etc.), has inappropriate personal hygiene which may offend other 

passengers or is in violation of DOD policy. 

40.2.1. Passenger footwear must not be of the type that could hinder emergency egress or 

increase chances of injury. The wear of open-toe or open heel shoes (five-toe-shoes, 

sandals, flip-flops, etc.) is prohibited on organic aircraft. Shoes with heels should have a 

wide base and be designed low to the ground. Narrow-based, high-heeled shoes are not to 

be worn. PSAs should be prepared to explain footwear requirements. Passengers 

traveling on organic aircraft should be advised that they might have to climb up and 

down vertical ladders to board most aircraft and to dress accordingly. This restriction 

does not apply to PE/commercial aircraft. 

40.2.1.1. The wear of shoes with integrated wheels (Heelys) is allowed within the 

terminal and on organic or commercial contract flights, however the wheels must 

remain retracted. 

40.2.2. Body Piercing and Tattoos. Obvious or blatant violations of the DOD policy on 

body piercing and tattoos should be corrected before processing the passenger. PSAs are 

not to ask a person to remove clothing to look for tattoos or other body piercing. Use the 

utmost tact, diplomacy, and common sense when advising passengers they must comply 

with this DOD policy. This guidance applies to military passengers (active duty and 

reserve/guard) departing on all AMC flights. 

40.2.2.1. Body Piercing. Examples of obvious violations shall be corrected before 

providing customer service to military service males (active duty and reserve/guard) 

with earrings in ear, military member male or female wearing jewelry/ornamentation 

in the nose, tongue, or any exposed body part (including items visible through 

clothing). 

40.2.2.2. Tattoos. PSAs are to assume military personnel with unauthorized/ 

inappropriate tattoos are taking the appropriate steps to comply with their respective

AMCI24-101V14 14 AUGUST 2012 61 

services tattoo policy and shall not be denied service. The process involved with 

tattoos is to be resolved between the member and their Service. 

40.3. Repatriation Missions. Passengers traveling on repatriation missions, in civilian 

clothing, shall be required to wear neat, clean attire consisting of collared shirts, slacks, belt 

and closed-toed shoes. When in uniform, passengers shall be required to wear dress uniform 

with decorations (ABU/utility uniforms not authorized). 

Section F—Funds Accounting/Meals/Refunds 

41. Funds. Space-R travel is normally funded through the use of CIC, bill to address, or cash 

reimbursement. Authorized contractor travel shall be at the non-DOD tariff rate. If a contractor 

has questions on the DOD tariff rates, they should contact HQ AMC/FM. 

41.1. Overages. Credit overages to the receipts of the day and not to the change fund (Attch 

13). Deposit only overages that cannot be traced to a passenger. Overages that can be 

identified to the passenger shall be returned to and receipted by the traveler. 

41.2. Shortages. Any funds found to be short shall be charged to the receipts of the day and 

not the change fund. All shortages shall be bracketed on DD Form 1131, Cash Collection 

Voucher, or NAVCOMPT Form 2277, Voucher for Disbursement and/or Collection, and the 

same account classification used for the deposit shall be used for the shortage (Attch 10). 

41.3. Reoccurring discrepancies. In cases when overages or shortages occur on a regular 

basis, the change fund custodian shall follow procedures outlined in DODFMR 7000.14-R, 

Volume 5, Disbursing Policy and Procedures. 

41.4. Passenger Service Agents accepting personal credit cards for payment must review the 

Credit Card Security Training information posted on the HQ AMC Passenger and Fleet 

Service Policy Cop annually. This requirement is to ensure compliance with the Payment 

Card Industry Data Security Standard(PCI DSS). 

42. Accounting Procedures. The cash accounting period shall be for 24 hours, ending as 

determined by the passenger service officer in conjunction with the local base finance officer. 

The passenger service officer in conjunction with the local food service officer shall determine 

the meal accounting period. These accounting periods shall be identified in passenger terminal 

operating instructions. Ensure written procedures are developed IAW instructions issued by local 

base Deputy Disbursing Officer/Comptroller. 

42.1. Accounting Citations. Upon receipt from HQ AMC/FM, HQ AMC/A4TP shall provide 

the yearly accounting citations via message to all passenger terminals. 

43. Cash Drawer Policy. 

43.1. Ensure each passenger counter position has a cash drawer equipped with a lock and 

key to afford one-stop passenger processing at each position. The inside of the drawer must 

be capable of accepting a removable money tray with a removable lid that may be locked 

when it is removed from the drawer and secured. Each cash drawer shall have a sufficient 

number of money trays available to permit a timely rotation of passenger service personnel. 

With multiple cash drawers and removable money trays, additional positions may be opened 

for passenger processing as workload dictates. Local management may use discretion on the 

number of money trays as long as service is not degraded but a minimum of one money tray

62 AMCI24-101V14 14 AUGUST 2012 

per shift is required. When counter positions are not in use, store the excess change funds 

IAW with procedures in AFI31-101, Integrated Defense, or appropriate service regulations. 

(Not applicable at commercial gateway operation locations.) Note: For terminals where 

annual monetary transactions are minimal (e.g. no in-flight meal service), local management 

may determine the need for a cash drawer. Passenger terminals shall have a contingency plan 

in place for unforeseen transaction procedures. 

43.2. The AMC Form 305, Receipt for Transfer of Cash and Vouchers, will be used 

whenever the transfer of funds is conducted between shifts, individuals, or external agencies, 

or when other forms of accountability for funds have not been established. Exception: AMC 

Form 305 is not required for each shift change if no funds transfers or transactions occur 

during the shift utilizing a specific (sealed) cash drawer(s). The funds custodian may elect to 

set up and seal cash drawers utilizing tamper resistant devices and the funds custodian will 

develop local procedures to ensure the devices are tracked and not tampered with. If a drawer 

is issued and the tamper resistant device is broken the PSA shall verify the contents of the 

drawer. The PSA must balance their cash drawer at the end of the shift, fill out an AMC 

Form 305, (see Attch 10) and have the amount verified by the shift supervisor. Before 

sealing the cash drawer, place a copy of the AMC Form 305 into the drawer and apply a 

tamper resistant device. Each shift must perform a visual check to ensure the tamper resistant 

device is intact and not tampered with prior to shift change. An AMC Form 305 is not 

required to transfer sealed drawers between shifts. PSA’s are not required to complete an 

AMC Form 305 each time change is issued as a result of this action. The change fund AMC 

Form 305 will be annotated when there is a change in the balance of the change fund. 

However, the supervisor must complete an AMC Form 305 prior to the end of each shift for 

accountability of the funds transferred during the shift. Ensure the AMC Form 305 is filed 

IAW AFRIMS to ensure accountability of funds and availability of an audit trail to resolve 

funds discrepancies (overages and shortages). 

44. Change Fund Custodian. Designate an individual change fund custodian for the terminal 

complex IAW local Financial Services Office (FSO), and DODFMR 7000.14, Volume 5, 

Disbursing Policy and Procedures. The change fund custodian shall follow the appropriate 

service's accounting/food service regulations. The custodian shall: 

44.1. Operating Funds. Get operating funds from the servicing FSO as provided in 

DODFMR 7000.14, Volume 5 and AF Form 79 (see Attch 14) from the food service officer 

as provided for in AFI 34-239, Food Service Management Program. 

44.2. Preparation of DD Form 1131 (see Attch 11): 

44.2.1. Prepare DD Form 1131 IAW with DODFMR 7000.14, Volume 5. Verify if 

traveler previously made payment through the TO prior to preparing DD Form 1131. 

Normally the transportation office shall collect required funds at time of reservation 

confirmation for cash reimbursable/circuitous and delay en route travel. 

44.2.2. All monies collected by terminal/gateway personnel shall be accounted for on 

DD Form 1131. 

44.2.2.1. At GATES locations attach a copy of the Flight Financial Report to the DD 

Form 1131 submitted to the military finance or disbursing office.

AMCI24-101V14 14 AUGUST 2012 63 

45. Deposits. Deposit all funds collected with the nearest military finance or disbursing officer 

or to a bank account designated by the military finance or disbursing officer/comptroller. 

45.1. Distribution. All funds received shall be deposited IAW DODFMR 7000.14, Volume 

5. For monies deposited with an Air Force FSO, prepare DD Form 1131 in four copies. 

Deliver four copies to the military finance office. One copy shall be authenticated by the FSO 

and returned to the depositor via hard copy or IAW local E-filing guidance. File the 

authenticated copy with the supporting documents in data records. 

45.1.1. For monies deposited with a Navy disbursing office, prepare the NAVCONP 

Form 2277 or DD Form 1131 in nine copies. Distribution shall be the same as in Para 

48.2, except the Navy disbursing officer/comptroller retains the original and six copies. 

45.1.2. For TWCF cash collection procedures, see Attachment A8.19. 

45.2. Payment for meals, excess baggage, etc., may be made in: US dollars, Certified 

checks, cashier's checks, bank drafts, Traveler's Checks, US Postal Service money orders or 

money orders issued by banks or other financial establishments, personal checks drawn on 

any US bank, or credit cards. 

45.3. Do not accept foreign currency. 

46. Accepting Personal Checks. 

46.1. Payable. Ensure that all checks are made payable to the FSO/ Navy Disbursing Office 

(NDO) (name of station). A locally manufactured stamp shall be provided for the passenger. 

Ensure all checks have the following information: 

46.1.1. Name. 

46.1.2. Rank/Grade. 

46.1.3. Military Organization (for active duty/DOD civilians). 

46.1.4. Duty Station (for active duty/DOD civilians). 

46.1.5. Place of Business/Location (for retired/civilians). 

46.1.6. Home Address (required for all). 

46.1.7. Duty/Business/Home Phone. Note: SSNs ARE NO LONGER REQUIRED. 

46.2. Ensure all checks are endorsed at the time of acceptance with the required information. 

Procure a locally manufactured stamp. Coordinate with the local FSO/NDO to ensure all 

required information is on the stamp (see Attch 15). 

47. Dishonored Checks. 

47.1. Take immediate action to have a dishonored check redeemed or the deficiency 

corrected (see Attch 16). Procedures for processing dishonored checks can be found in 

AMCI 65-602, Para 3.4. Get additional assistance from your local FSO/NDO office. 

47.2. Use DD Form 139, Pay Adjustment Authorization to produce payment (see Attch 17). 

Consult your local FSO/NDO for additional assistance.

64 AMCI24-101V14 14 AUGUST 2012 

48. In-Flight Meals. 

48.1. Requesting, issuing, handling, and control of in-flight meals shall be IAW AFI 34-239, 

Food Service Management Program, AFMAN 34-240, Food Service Program Management 

and meals on commercial PE shall be IAW AMCI 24-201 and as clarified in this volume. 

48.1.1. Require the unit/user being airlifted to collect money for meals prior to onload 

during deployment and redeployment phases. The troop commander or designated 

representative may turn monies over to the PSAs or In-flight Kitchen, along with a 

listing(s). The listing shall contain names of all troops/passengers not on separate rations 

(group travel status) that are authorized to receive a government meal at no charge. The 

other listing shall contain names of all troops/passengers on separate rations (per diem 

status or leave) that pay for their meals. Both listings shall be certified by the troop 

commander/responsible individual for the mission. 

48.1.2. If the originating station of the SAAM/exercise does not have in-flight kitchen 

capability and meals are overpacked from another station, the PSAs shall annotate the 

two listings provided by the troop commander/responsible individual for the mission with 

the following statement: Monies collected at (name of station). Meals overpacked at 

(name of station). (This information can be obtained from the loadmaster/boom operator 

and shall be utilized by the change fund custodian when preparing DD Form 1131.) 

48.1.3. Forward two listings to the in-flight kitchen attached to AF Form 79 (see Attch 

14) for the business day. In-flight meal collections on PHOENIX 

BANNER/SILVER/PRESIDENTIAL SUPPORT missions shall be in accordance with 

AFM 34-240. 

49. Type Meals. The type of meals to be made available for passengers on DOD military 

aircraft and when these meals shall be offered are: 

49.1. Offer meals from the available flight kitchens menu. 

49.2. On PE missions passengers may request special meals (kosher, vegetarian, diabetic, 

and children's) through the TOs at the time of reservation via GATES or by corresponding 

directly with the departing terminal NLT 24 hours prior to departure. PSAs shall forward all 

special meal requests to the air carrier NLT 24 hours prior to aircraft departure. The special 

meal report shall be automatically generated when the flight is set up. However, if terminals 

do not set up their own missions 24 hours prior, PSAs should pull the special meal report 

from the GATES passenger reports module to notify the carriers. 

49.3. On C-17 aircraft without ATGL installed, frozen meals will not be offered. 

50. Meals Purchased by Contract Carriers. When flight meals are sold to contract carriers, 

follow these procedures: 

50.1. Make all purchases by cash or contractor checks only. Credit sales are not authorized. 

The flight kitchen shall furnish meal prices. 

50.2. Use a separate AF Form 79 (see Attch 14). Do not mix contractor transactions with 

normal military in-flight meal requests. 

50.2.1. The AF Form 79 (see Attch 14) shall be clearly annotated near the center of the 

form, Meals Sold to Contract Carrier. In the type flight meal desired column enter type

AMCI24-101V14 14 AUGUST 2012 65 

meal ordered. In the reimbursable rate column, enter the appropriate costs (basic plus 

surcharge). Total meals and total cash columns are self- explanatory. 

50.3. Depositing money collected from sales of in-flight meals to contract carriers shall be 

deposited with the accounting and finance officer on a separate DD Form 1131. 

50.3.1. Request assistance from the food service officer in completing DD Form 1131 

with information pertaining to the meal surcharge collection as outlined in AFI 34-239. 

51. Complimentary (TWCF) Snack/Beverage Service. Complimentary snacks/beverages 

from flight kitchens, paid for by TWCF (see AMCI 65-602, Para 6.3.1.4.6.) shall be provided to 

all passengers on a no charge basis and are intended to enhance passenger comfort during flight. 

Complimentary snacks are not to be provided in lieu of a meal. The cost of complimentary 

snacks/beverages (excluding bulk coffee) is to be limited to a maximum of $2.00 for each 

passenger. Additionally, the flight kitchen shall issue sufficient quantity of bulk coffee (including 

creamer and sugar) to meet mission requirements. 

51.1. Provide TWCF snacks for the following: 

51.1.1. TWCF scheduled channel military passenger/dual configured/cargo missions. 

51.1.2. Aeromedical evacuation flights operating between the CONUS and overseas and 

within and between overseas areas. (TWCF snacks are provided only for passengers 

manifested by the terminal. Do not provide snacks for patients). 

51.1.3. Aircraft from the Air National Guard/Air Force Reserve when these aircraft are 

flying TWCF missions. 

51.1.4. Any aircraft positioning for a SAAM/depositioning from a SAAM when seats are 

released for the movement of passengers. 

51.1.5. Any active SAAM where excess seats are provided to the terminal for movement 

of passengers. Only those passengers not associated with the SAAM and manifested by 

the terminal shall receive TWCF snacks. 

51.2. TWCF snacks are NOT authorized on the following: 

51.2.1. The 89 AW flights, Special Airlift Mission (SAM). 

51.2.2. Flights within the CONUS. 

51.2.3. SAAMs, except as noted in Para 51.1.4. 

51.2.4. Other DOD aircraft providing opportune airlift to the TWCF. 

51.3. The following complimentary beverages are authorized on all TWCF channel 

passenger-carrying missions: 

51.3.1. Water, bulk and bottled, carbonated (carbonated beverages should be limited to 

one per passenger) and non-carbonated beverages, and fruit juices. Coffee, (cream, and 

sugar), tea (hot or ice), milk. Cost of bulk coffee is excluded from the cost per snack. 

51.4. On other than TWCF channel missions, the following complimentary beverages are 

authorized on passenger-carrying missions: 

51.4.1. Coffee, (cream, and sugar), tea (hot or ice), milk.

66 AMCI24-101V14 14 AUGUST 2012 

51.4.2. If coffee is required in cans or pouches, sugar and cream must be requested and 

entered as separate requirements on AF Form 79 (see Attch 14). 

51.5. Terminal Management at originating/turnaround stations are responsible for 

coordinating with the local food service officer/accounting and finance officer to establish 

procedures for obtaining complimentary snack/beverages and for determining the type and 

quantity of complimentary snacks/beverages to be served from the originating station and 

enroute stations. 

51.5.1. Base complimentary snack requirements on period of flight (morning, afternoon, 

evening), duration of flight, meal service availability and other local controlling factors. 

51.5.2. Major meal items such as sandwiches, soups, or meat are not to be included as 

complimentary snack items. Examples of complimentary snack items are: 

51.5.2.1. Individually packaged peanuts, cookies, pastries, potato chips, corn chips, 

pretzels, crackers and cheese, candy, canned pudding or fruit cups. 

51.5.3. Complimentary snack items not normally stocked and perishable items should be 

kept to a minimum. 

51.6. The number of complimentary snack/beverage requirements for scheduled channel 

passenger/dual configured missions shall tentatively be established based on scheduled 

passenger loads/seat release. The final number of complimentary snacks/beverages placed on 

aircraft by originating/en route/turnaround stations is based on actual passenger loads. 

Adjustment should be made, based on experience of what is normally consumed on previous 

missions over the same route. 

51.7. When en route/turnaround stations do not have complimentary snacks/beverages 

capability, the last station providing this service shall overpack complimentary 

snacks/beverages for those stations. Base the quantity on the projected passenger load for 

those stations. 

51.8. When beverages and fruit juices are authorized put them onboard in the following 

quantities: 

51.8.1. Missions with in-flight duration of 5 hours or less shall carry 12 ounces of water, 

carbonate/non-carbonated beverage/fruit juice or a combination of each, for each 

passenger. 

51.8.2. Missions with in flight duration in excess of 5 hours shall carry 18 ounces for 

each passenger. 

51.9. Quantities of other complimentary beverages shall be as determined by terminal 

management. Where there is no passenger activity located, this determination shall be made 

by the aircraft commander or representative. 

51.10. Procedures for documenting complimentary snacks and beverages are as follows: 

51.10.1. Enter the request as a line entry on the same AF Form 79 (see Attch 14) used 

for in-flight meals. If required by the local flight kitchen, list TWCF purchases 

(snacks/beverages) on a separate AF Form 79.

AMCI24-101V14 14 AUGUST 2012 67 

51.10.2. Enter in column "D" the following statement: "Record in TWCF RC/CC 

XX2V90. (Contact the local AMC financial management office for the RC code which 

shall replace the XX.) 

51.10.3. At non-AMC bases with an AMC terminal activity, TR, Aerial Port Ops 

Officer, ATM shall ensure the host base budget officer, accounting and finance officer, 

and food service officer are furnished this instruction and, as a TWCF organization, the 

AMC unit is designated the billing point. 

51.10.4. At bases where a TWCF funding activity is not available, the passenger activity 

(or aircrew if no passenger activity exists) shall identify the appropriate billing address 

for snacks/beverages required to support TWCF passenger airlift to the local in-flight 

kitchen. The correct billing address is the accounting/finance office of the aircraft's home 

station. 

51.11. The aircraft loadmaster/boom operator shall: 

51.11.1. Offer a choice of complimentary snack/beverage items to all passengers aboard 

the aircraft. Note: See Para 51.1 and 51.2 above. 

51.11.2. Ensure all unused items are listed on an AF Form 129, Tally In-Out, and turned 

into the flight kitchen. Where there is an AMC fleet service, they shall account for the 

unused items and turn them into the flight kitchen. 

51.11.3. Ensure complimentary snacks/beverages are not consumed by aircrew or ground 

support personnel. They are provided for passenger consumption only. Stations 

originating snack and beverage service shall provide the loadmaster/boom operator with 

two blank AF Forms 129 to facilitate turn in of unused items. 

52. Overpacked In-Flight Meal Service for TWCF Channel Missions. When TWCF 

military scheduled channel passenger/dual configured missions require overpacking of meals, the 

following procedures shall apply: 

52.1. The ATOC shall provide passenger service with the necessary information pertaining 

to configuration of the aircraft/number of seats available on the mission. 

52.2. Passenger Service shall: 

52.2.1. Request the number of meals to be overpacked from the flight kitchen. Base this 

request on the number of seats available on the mission and flying time. 

52.2.2. Coordinate with ATOC/flight kitchen and adjust the meal request based on the 

number of meals normally consumed on previous missions over the same route. 

52.2.3. Enter the overpack request as a line entry on the same AF Form 79 used for other 

meal requests. 

52.2.4. At en route stations when overpacked meals are sold, provide the 

loadmaster/boom operator with one copy of AF Form 79. 

52.3. In-Flight Kitchen Responsibilities: 

52.3.1. Originating station/home station of the aircraft shall:

68 AMCI24-101V14 14 AUGUST 2012 

52.3.1.1. Provide overpacked flight meals/supplements for the number of passengers 

requested by passenger service. 

52.3.1.2. Ensure all overpacked meals and supplements are inventoried and signed 

for by fleet service. 

52.3.1.3. Pack meals in a suitable container(s) in accordance with procedures in AFI 

34-239. Seal and mark container(s) with the total number of meals. 

52.3.1.4. Give the loadmaster/boom operator sufficient blank copies of AMC Form 

305 (see Attch 10) in case monies collected have to be turned in to any flight kitchen 

other than the one at the home station. 

52.3.1.5. Provide the loadmaster/boom operator with your message/email address 

which shall be turned into the terminating flight kitchen. 

52.3.1.6. Obtain the following from the loadmaster/boom operator, when applicable: 

52.3.1.6.1. Cash collected for flight meals. Provide the loadmaster/boom operator 

with a receipt (AMC Form 305). 

52.3.1.6.2. A copy of AF Form 79. 

52.3.1.6.3. A copy of the AMC Form 305 from the collection station. 

52.3.1.6.4. All unused overpacked meals/supplements, including any meals 

which have thawed. 

52.3.1.6.5. All turn-in receipts (AF Form 129) for unused/condemned 

meals/receipt for transfer of cash (AMC Form 305), if any meals or monies are 

turned into an en route flight kitchen/passenger service. 

52.3.1.6.6. All transfer receipts between loadmaster/boom operators. 

52.3.1.6.7. A message address of the flight kitchen that issued the overpacked 

meals. 

52.3.1.6.8. A statement showing the number of meals confiscated by the 

Department of Agriculture, if applicable. 

52.3.1.7. Deposit all monies received from the loadmaster/boom operator with the 

local FSO and file all support documentation for future audit trail. 

52.3.2. En Route/Terminating/RON Stations shall: 

52.3.2.1. Receive all overpacked meals turned in by the loadmaster/boom operator, 

which are still in a frozen solid state, to be returned for normal issue. Provide a 

receipt (AF Form 129) to the loadmaster/boom operator to be turned in to the aircraft 

home station. 

52.3.2.2. Receive all overpacked meals turned in by the loadmaster/boom operator 

which have thawed. Request these meals be inspected by the Public Health. Secure a 

certification of condemnation. Provide the loadmaster/boom operator a receipt (AF 

Form 129) to be turned in to the aircraft home station. This receipt should show: 

52.3.2.2.1. Aircraft number, mission number, aircraft home station, total frozen 

meals turned in, and total thawed meals turned in.

AMCI24-101V14 14 AUGUST 2012 69 

52.3.2.3. Receive all monies turned in by the loadmaster/boom operator for 

overpacked meals sold. Provide a receipt (AMC Form 305) to the loadmaster/boom 

operator to be turned in to the aircraft home station. This receipt should show the 

following information on the reverse side of the form: 

52.3.2.3.1. Aircraft number, mission number, aircraft home station, and station 

receiving the money. 

52.3.2.3.2. Print the name of the flight kitchen representative (signature shall 

appear on the front of the form). The loadmaster/boom operator normally shall 

have blank copies of AMC Form 305 provided by the home station in-flight 

kitchen. If needed, copies can be obtained from passenger service or the e- 

Publishing website. 

52.3.2.4. Receive a copy of AF Form 79 for meals sold at en route station. 

52.3.2.5. Receive the message address of the originating in-flight kitchen from the 

loadmaster/boom operator. 

52.3.2.6. Forward a message to the originating station confirming the receipt of 

monies and overpacked meals turned in. 

52.3.2.7. Deposit all monies received from the loadmaster/boom operator with the 

local FSO. DD Form 1131 should contain the following statement: "Monies collected 

at (name of station). Meals overpacked at (name of station)." File all support 

documentation for future audit trail. 

52.4. Loadmaster/boom operator duties: 

52.4.1. Originating station/home station of the aircraft: 

52.4.1.1. Sign for all overpacked flight meals and supplements delivered to the 

aircraft by fleet service. These meals shall already be inventoried by fleet service and 

containers sealed and marked showing the total number of meals. Container(s) shall 

not be opened again for inventory. 

52.4.1.2. Obtain sufficient blank copies of AMC Form 305 from the flight kitchen. 

52.4.1.3. Obtain the message address of the flight kitchen that issued overpacked 

meals. 

52.4.2. En route/turnaround station: 

52.4.2.1. Contact passenger service. 

52.4.2.2. Sign AMC Form 305. 

52.4.2.3. Receive an envelope with the cash collection/one copy of AF Form 79 and 

duplicate copy of AMC Form 305. 

52.4.3. Terminating Station/RON Station/Home Station of the Aircraft: Turn in to the 

flight kitchen those items listed in Para 51.5.2.1, when applicable. Where a crew change 

occurs and meals/monies are transferred from the inbound loadmaster/boom operator to 

the outbound loadmaster/boom operator, all meal/monies shall be listed on a receipt and

70 AMCI24-101V14 14 AUGUST 2012 

signed for by the outbound loadmaster/boom operator. The inbound loadmaster/boom 

operator shall retain the signed receipt as proof of meals/monies transfer. 

52.5. Procedures for selling/collecting for overpacked flight meals: 

52.5.1. Air Force/Navy-operated terminals: 

52.5.1.1. At stations having an Air Force accounting and finance office or 

FSO/NDO, the PSAs at originating/en route/turnaround stations where meals are not 

available shall: 

52.5.1.1.1. Annotate the file copy of the passenger manifest with the following 

information: "Meals overpacked at (name of station). "This information can be 

obtained from the loadmaster/boom operator and shall be used by the change fund 

custodian when preparing DD Form 1131. 

52.5.1.1.2. Deposit all monies collected for in-flight meals with the local 

FSO/NDO. Prepare DD Form 1131 in six copies or NAVCOMP Form 2277 in 

nine copies and include the following statement: "Monies collected at (name of 

station), Meals overpacked at (name of station)." Deliver all copies of DD Form 

1131 to the local FSO/NDO where two copies shall be authenticated, one shall be 

retained as the passenger service file copy and the second shall be sent to the food 

services office of the station having provided overpacked meals. 

52.5.1.2. At stations without an FSO/NDO the PSAs at originating/en 

route/turnaround stations where in-flight meals are not available shall: 

52.5.1.2.1. Count cash/checks and verify total collections against total receipts. 

52.5.1.2.2. Complete AMC Form 305 in two copies. Enter the amount of 

cash/checks to be transferred. Have the loadmaster/boom operator sign AMC 

Form 305 accepting responsibility for the cash/checks. 

52.5.1.2.3. Include at the bottom of each originating manifest: paid meals, no 

charge meals and the number of meals required for passengers on this manifest. 

52.5.1.2.4. Place the cash collection, a copy of AF Form 79 and a duplicate copy 

of AMC Form 305 in an envelope. Turn it over to the loadmaster/boom operator 

to be turned in to the in-flight kitchen at the terminating/en route RON station. 

52.5.1.2.5. Provide a copy of the manifest with "FREE/PAID/NONE" annotated 

as appropriate by each name on the manifest. 

52.5.1.2.6. Attach the original copy of AMC Form 305 to cash collection receipts 

(AMC Form 148) and file the complete package in passenger service. 

52.6. In order to avoid the destruction of flight meals due to United States Department of 

Agriculture (USDA) requirements, the overpacking station shall develop written procedures 

for storing, controlling, and accounting for unused, overpacked in-flight meals offshore. 

53. Overpacked In-Flight Meal Service for SAAMS/Exercise Missions. When overpacked 

meals are required, the following procedures shall apply: 

53.1. 618 AOC (TACC)/XOO shall put guidance in the original SAAM set-up message, and 

shall ensure the unit/user is informed of the information.

AMCI24-101V14 14 AUGUST 2012 71 

53.2. AMC Terminals shall require the unit/user being airlifted to collect for meals prior to 

onload. The user shall turn monies over to the loadmaster/boom operator along with 

listing(s). One listing shall contain names of all troops/passengers not on separate rations 

(group travel status) that are authorized to receive a government meal at no charge. The other 

listing shall contain names of all troops/passengers on separate rations (per diem or leave) 

paying for their meal. Both listings shall be certified by the troop commander/responsible 

individual for the mission. 

53.3. Flight Kitchen Responsibilities. 

53.3.1. Originating station/home station of the aircraft shall: 

53.3.1.1. Provide overpacked frozen meals and supplements for the number of 

troops/passengers listed by the operating directive/operation order for 

SAAMs/exercises. 

53.3.1.2. Comply with Para 52.4.1.1 through Para 52.4.1.3. 

53.3.1.3. Receive listing(s) from the loadmaster/boom operator, one for 

troops/passengers not on separate rations (group travel status) who are authorized to 

receive a government meal at no charge, another for troops/passengers on separate 

rations paying (per their status or leave) for their meal. 

53.3.2. En route/terminating/RON stations shall comply with Para 52.3.2.1 through Para 

52.3.2.7 

53.4. Loadmaster/Boom Operator Duties: 

53.4.1. Originating station/home station of the aircraft: 

53.4.1.1. Contact passenger service/in-flight kitchen to inquire about overpacked inflight 

meals. 

53.4.1.2. Comply with Para 52.3.2.3.1 through Para 52.3.2.3.5 

53.4.2. Onload stations (pick-up point of SAAM/exercise): 

53.4.2.1. Contact the troop commander for the mission. 

53.4.2.2. Request listing(s) and monies collected for in-flight meals. 

53.4.2.3. Ensure monies agree with the number of passengers paying for their meals. 

53.4.2.4. Transport the monies received and the listing(s), and turn them in to the inflight 

kitchen at the en route/RON/terminating station. 

53.4.2.5. Issue a receipt (AMC Form 305) to the troop commander for the mission 

relieving that person of the responsibility for the monies collected. 

53.4.3. En route/terminating station: 

53.4.3.1. Turn in all monies and listings received for in-flight meals and all 

overpacked meals and supplements not used including thawed/spoiled meals, and the 

message address of the originating in-flight kitchen. Obtain a receipt for all items 

turned in to an en route station.

72 AMCI24-101V14 14 AUGUST 2012 

53.4.3.2. In the event an in-flight kitchen of another command refuses to accept 

monies/meals for turn in, report the name/rank of the in-flight kitchen representative, 

date, time of incident, and location of the in-flight kitchen through channels to 

AFSVA/SVOT. In this case, the loadmaster/boom operator shall retain the 

monies/meals and turn them in to the next available in-flight kitchen. 

54. In-Flight Meal Schedule/Complimentary Snack/Beverage Service. 

54.1. PSAs and aircraft loadmaster/boom operators shall use the following information as a 

guide to determine when flight meals are to be offered/charged to passengers on DOD 

aircraft and when complimentary snacks/beverages (paid by the TWCF) are to be served to 

passengers. 

54.1.1. In-flight/Snack meals may be offered at any time. 

54.1.2. Complimentary beverages are served regardless of segment duration. 

54.2. Segments in excess of 7 hours require two meals be offered. Serve frozen meals if 

oven (ATGL) exists. Complimentary snacks/beverages shall be served. 

54.2.1. Aircraft with an ATGL, order two frozen meals (order two different meals; e.g., 

steak and turkey). 

54.2.2. Take care not to serve the same menu in succession; e.g., two breakfasts or two 

turkey dinners. 

54.2.3. Aircraft without an ATGL, order one sandwich meal and one MRE, IF packet, or 

MCI. 

54.3. If a mission delays at originating, en route, or turnaround stations under 3 hours, use 

the original meal scheduled on departure. 

54.4. Advise travelers of the availability of ground feeding during the delay period. 

54.5. Beverages: Coffee, tea, milk, and non-carbonated beverages shall be available to 

passengers throughout each segment of each mission. 

54.6. When an unusual flight schedule precludes meeting the above requirements, 

appropriate deviations may be approved by the terminal supervisor. 

55. In-flight Meal/Snack Meal Charges. 

55.1. All TDY personnel (officer/enlisted) receive Basic Allowance for Subsistence (BAS) 

except while in a "group travel status." Group travel status shall be indicated in the remarks 

section of the TDY order. Personnel in a group travel status should be provided meals 

without charge. When TDY personnel are receiving per diem, meals are the traveler's 

responsibility and all meals should be paid for. 

55.2. All enlisted PCS personnel receive separate rations while in a PCS status. Enlisted PCS 

passengers who order a meal shall be charged for meal. 

55.3. If an enlisted person not receiving BAS is traveling in a pass status and orders a meal; 

he/she is authorized to receive a government meal at no charge. If he/she orders a snack 

meal, they shall be charged.

AMCI24-101V14 14 AUGUST 2012 73 

Table 3. Meal Charge by Traveler Type. 

CHARGE FOR 

CHARGE FOR 

TYPE OF TRAVELER MEAL SNACK MEAL 

Officers PCS/TDY/Leave YES YES 

Enlisted PCS/TDY/Leave YES YES 

Officer, Enlisted TDY (Group NO 

NO 

Travel Status) 

Enlisted on Pass Receiving YES 

YES 

Separate Rations (BAS) 

Enlisted on Pass not on Separate NO 

YES 

Rations (BAS) 

Dependents YES YES 

Civilians/Foreign 

Nationals/Retired 

YES 

YES 

55.4. The following table applies to crewmembers as well as passengers of all services: 

56. Refunds. 

56.1. Before a refund can be made, the passenger service officer or designated representative 

shall: 

56.1.1. Complete the refund certificate on the passenger's copy of the AMC boarding 

pass/ticket. 

56.1.2. Give reason for refund and include any pertinent information: e.g., flight 

canceled. Refund $ (meals), $ passenger bumped off flight. Passenger changed 

from military to PE; refund $ (meals). 

56.1.3. Have the passenger sign the certificate and surrender it for a refund. 

56.1.4. Have the passenger initial the reverse side of AF Form 79 next to their name. If 

more than three refunds attach a piece of plain bond paper to the AF Form 79 and 

continue the refund list. 

56.1.5. Sign the refund certificate approving the refund. 

56.1.6. Passengers/aircrew members are entitled to cash refunds for meals purchased. 

Refunds may be made IAW AFM 34-240 for unopened meals that must be returned 

through no fault of the individual. 

56.1.7. Arbitrary cancellation of meal order in flight is not permitted. 

56.1.8. Refunds of the amount paid may be made at the originating/terminating station 

passenger terminal facility, any in-flight kitchen/US Air Force dining facility, or Air 

Force accounting and finance office. 

56.1.9. Each refund of the price paid for a meal shall be treated as a separate transaction 

on AF Form 79. 

56.1.10. A crewmember must initial the reverse side of AF Form 79 for refunds 

associated with crew meal orders.

74 AMCI24-101V14 14 AUGUST 2012 

56.2. Refunds cannot be made out of the change fund. Use the business day's receipts 

already set up at the register. If sufficient funds are not available from business day's receipts 

reference Para 56.5 for refund instructions. 

56.3. Collection of travel costs; (i.e., cash reimbursable and pets) is deposited to the 

appropriate account at the FSO. Refunds for travel transactions may be made only from the 

business day's receipts. 

56.3.1. Travel refunds may be made when the daily receipts are sufficient and have not 

been deposited for the business day. 

56.3.2. Refunds for reimbursable Space-R travel collected by passenger service may be 

made when the following situation occurs: 

56.3.2.1. If travel is canceled after the passenger is processed: 

56.3.2.1.1. Passenger shall surrender his/her copy of the AMC boarding pass to 

passenger service. 

56.3.2.1.2. Passenger service shall pull the station copy of the AMC boarding 

pass and match it to the passenger's copy. 

56.3.2.1.3. Refunds shall not be made at local level to individuals canceling their 

travel at a location other than the location where the money was collected. 

56.4. After the refund for transportation or meal has been made, the passenger-processing 

agent shall turn in the refund certificate to the shift supervisor for filing with all other 

supporting documents. 

56.5. When the refund, transportation, or in-flight meal cannot be made from the business 

day's receipts, the following procedures apply: 

56.5.1. The passenger service officer or their designated representative shall prepare a 

Standard Form (SF) 1049, Public Voucher for Refunds (see Attch 13). Complete the 

following blocks on the form: 

56.5.1.1. Voucher Prepared: Name of the base making the refund and date. 

56.5.1.2. US: Department the FSO/NDO is under (i.e., Department of the Air Force, 

Department of the Navy, and Department of the Army). 

56.5.1.3. To Address: Proper mailing address of the individual receiving the refund if 

payment is to be made by check. 

56.5.1.4. Articles or Services: Give reason for refund. Include collection voucher 

number, date of deposit, name of passenger, station where money was deposited for 

transportation, meals, etc., if applicable. 

56.5.1.5. Amount Deposited/Balance Due Depositor: Self-explanatory. 

56.5.1.6. Complete statement at bottom of the form. 

56.5.1.7. Signature on form: Passenger service officer/designated representative sign 

all copies. 

56.5.1.8. Title: Self-explanatory

AMCI24-101V14 14 AUGUST 2012 75 

56.5.2. The original and three copies shall be forwarded to the local FSO/NDO for 

payment to the traveler. The SF 1049 shall serve as authority for the refund. 

56.5.3. The fifth copy shall be retained as the station file copy. Attach all supporting 

documents. 

56.5.4. The person preparing SF 1049 shall ensure a proper mailing address is on the 

form if payment is to be made by check. 

56.5.5. The refund shall be made from the same accounting classification used for 

collections/deposits. 

Section G—Miscellaneous 

57. Metal Detecting and X-ray Equipment. 

57.1. Terminal personnel shall operate metal detecting devices and X-ray equipment. 

Personnel selected to operate/adjust metal detecting and X-ray equipment must receive 

locally designed operational procedure training before achieving fully qualified status. As a 

minimum, training must include any training/visual aids provided by the X-ray machines 

manufacturer and radiation safety training. Consult the base Radiation Safety Officer (RSO), 

filled by a member of the Bioenvironmental Engineering Flight (BEF) within the Medical 

Group, for assistance as necessary. Each unit assigned an X-ray machine shall maintain a 

copy of the prescribed operator's manual. 

57.2. Individuals certified to operate/adjust the equipment shall annotate training in G081, 

Training Business Area (TBA) or applicable training program. 

57.2.1. Contact HQ AMC/A4TR prior to relocating X-ray machines. 

57.3. Prepare directives in accordance with AFI 33-360, outlining unit training procedures 

for each type of metal detecting or X-ray equipment assigned. 

57.4. Qualified operators must be available during passenger terminal operating hours. 

57.5. Metal detector adjustment test: 

57.5.1. Calibrate all magnetometers in accordance with manufacturer's instructions. Test 

the device at least weekly. Record the date/time and whether the machine operated 

satisfactorily. Maintain this record for at least 30 days. 

57.5.2. The magnetometer may be turned off when not in use; however, when 

reactivating, allow any needed warm-up period IAW the manufacturer's instruction to 

prevent erratic sensitivity readings. 

58. Radiation Safety Requirements. 

58.1. Each passenger service OIC/NCOIC shall request the local Bioenvironmental 

Engineering Flight accomplish an initial assessment on their X-ray machine. Personnel who 

operate these x-ray machines are typically not put on the Thermal Luminescent Dosimeter 

(TLD) program because the risk for radiation exposure is very low. 

58.2. An on-site check by the Bioenvironmental Engineering Flight is required on all newly 

installed X-ray machines or when existing machines have been relocated within terminal. 

This check must include measurement of radiation scatter or leaks.

76 AMCI24-101V14 14 AUGUST 2012 

58.3. As part of the radiation safety training, all personnel should be informed that if a 

female thinks she may be pregnant, she must be tested at the medical facility. A record of this 

briefing will be annotated in G081, TBA, or AF Form 55, Employee Safety and Health 

Record. Immediately remove any female who suspects she is pregnant from X-ray duty. A 

suspected pregnancy must be evaluated immediately by a competent medical authority and, if 

confirmed, the individual and her working environment must be evaluated by the base 

Radiation Safety Officer (usually located in the Bioenvironmental Engineering Flight of the 

base medical facility). The Passenger Service OIC/Superintendent shall follow duty 

restrictions placed on a pregnant female as recommended by the medical provider. 

59. Civilian Employees. Civilian employees who work in the passenger terminal are often not 

readily identifiable by their duty "uniform". Accordingly, it is difficult to discern these 

individuals from passengers or others who may visit the passenger terminal. These employees 

shall be required to wear badges to ensure their status can be readily determined. 

60. Cooperative Military Airlift Agreements (CMAAs), Acquisition and Cross-Serving 

Agreement (ACSA) with Implementing Arrangement (IA). 

60.1. CMAA/IA. The Royal Australian Air Force, Canadian Air Force, Royal New Zealand 

Air Force, Royal Air Force (United Kingdom), and AMC move traffic for each other under 

these agreements. Travel by implementation of a CMAA/IA is on a Space-R reimbursable 

basis. PSAs must ensure the accurate CIC is reported. 

60.1.1. When contacted by personnel from one of the CMAA/IA countries listed above, 

refer them to 618 AOC (TACC)/XOGC. Movement of foreign military cargo or 

passengers on DOD military aircraft shall not be carried out without the approval 618 

AOC (TACC)/XOGC, and receipt of the appropriate CIC. PSAs shall ensure all AMC 

standards are met and CIC is identified for billing purposes. 

60.1.2. All requests for movement of DOD military cargo or passengers on foreign airlift 

should be referred to 618 AOC (TACC)/XOGC for approval. 618 AOC (TACC)/XOGC 

shall coordinate the requirement with the respective country validator and provide the 

CIC for billing purposes. 

60.1.3. CMAA/IA passengers are granted authority to travel by message/memo. In the 

event a passenger does not possess this message/memo, authorization to travel must be 

verified through 618 AOC (TACC)/XOGC prior to movement. Messages should contain 

NAME, GRADE, PASSENGER RESERVATIONS, CHANNEL, TRAVEL PURPOSE, 

PRIORITY, PASSPORT NUMBER, and CIC. Travel priority shall be 4 PT. The CICs 

listed below shall be used 

Table 4. CICs: 

Royal Australian Air Force 

Canadian Air Force 

Royal Air Force (United Kingdom) 

Royal New Zealand Air Force 

W00900000000000 

W00300000000000 

W01900000000000 

W01400000000000 

60.2. Passenger travel IAW ACSA/IA. Normally passenger travel is limited to Space-R 

passenger movement. Space-R passenger movement shall be coordinated with 618 AOC 

(TACC)/XOGC, by commercial phone at (618) 229-7405 or email: tacc-xogc@us.af.mil

AMCI24-101V14 14 AUGUST 2012 77 

60.2.1. IAW the IA between DOD and Ministry of Defense of the United Kingdom, 

limited Space-A travel for non-duty passengers (e.g. those on leave, pass, or liberty) is 

authorized to and/or from: Diego Garcia; Wideawake Airfield, Ascension Island; and 

RAF Akrotiri, Cyprus. 

60.2.1.1. Space-A passengers must be permanently assigned to the remote location to 

which Space-A travel is authorized, and traveling to/from that location, to be eligible 

for travel. 

60.2.1.1.1. The space-available privilege extends only to the first point at which 

commercial transportation is available. 

60.2.1.2. Space-A passengers shall be accommodated at the discretion of the 

supplying participant, and subject to the supplying participants requirements and 

limitations regarding eligibility, documentation, sign-up procedures, prioritizing, 

minor fees and taxes, number of trips allowed, etc. 

60.2.1.3. Passengers of the requesting participant eligible for Space-A travel on 

aircraft of the supplying participant shall be prioritized for transportation on the same 

basis as similarly situated passengers of the supplying participant. 

60.2.1.4. Space-A passengers must present to supplying participant personnel, 

documentation from the unit to which they are assigned verifying that they are 

assigned to the remote location to/from which Space-A travel is authorized; that they 

are in a leave or liberty status; and, that they are therefore authorized to travel by 

Space-A airlift. 

60.2.1.4.1. Documentation must include POC information for the passenger's unit 

of assignment. Passengers must also present photo identification consisting of a 

military identification card, and a valid US or UK passport. 

61. Calibration of baggage scales. Terminals shall ensure baggage scales are calibrated and 

certified using the appropriate calibration authority and interval IAW T.O. 00-20-14. 

62. Customer Convenience Improvement Program (Terminal X) and Customer Service 

Observations. The goal is that AMC terminals and Navy operated AMC terminals provide first 

class "warrior conveniences" to DOD personnel and their families by providing services and 

amenities comparable to commercial airports. Each terminal shall ensure America's war fighters 

are treated with honor as they transit through the passenger terminal. The list in Attch 20 

provides HQ AMC minimum standards for large and small passenger terminals. 

62.1. Passenger Terminals who are unable to meet these requirements must submit a waiver 

request sign by unit commander to HQ AMC/A4TP. 

62.2. HQ AMC/A4T staff shall perform passenger terminal Customer Service Observations, 

to include Terminal X criteria. All passenger terminals should receive an evaluation within a 

12-18 month observation cycle. The primary objectives are to observe the level of customer 

service, attitude, compliance, and teamwork being practiced in AMC passenger terminals 

worldwide. The Evaluations/Observations are performed incognito and the staff presence and 

purpose are not announced until completion of the observation visit.

78 AMCI24-101V14 14 AUGUST 2012 

Section H—Passenger Terminal Facility Force protection 

63. Objective: To minimize the possibility of mass casualties in AMC passenger terminals, 

prevent damage or destruction of AMC aircraft, and protect passenger terminal operational 

capability from terrorist actions. The standards identified in this instruction are base-line 

requirements. Installation and unit commanders may choose to implement additional measures 

where local threat analysis warrants. 

64. Mitigation Measures. 

64.1. Standoff distances from roadways and parking areas are listed in UFC 4-010-2, 

Table1(FOUO). 

64.1.1. Standoff is designed to provide a survivable structure in the event of a vehicle 

bomb. For conventional construction, the standoff is expected to protect the structure 

from progressive collapse if a blast event occurs. The structure shall potentially be nonrepairable, 

with major damage to structural members, but shall not collapse. 

64.1.2. Minimum standoff is 25 m (82 ft.) from inhabited portions of the facility to the 

edge of the parking or roadway pavement. Portions of the facility that are normally 

uninhabited (such as mechanical or storage rooms) may be within the standoff area, 

providing they are secured against unauthorized entry. 

64.1.3. Access drives (such as for deliveries and maintenance vehicles) within the 

standoff area are allowed if they can be controlled at all times by crash rated gates, drop 

arms, etc. The 25 meter standoff is not required on flight line side of the facility; 

however, all vehicles should be parked as far from the inhabited portion of the facility as 

practical. Vehicles parked within the 25 meter distance must be readily identifiable and 

examined (to include looking underneath vehicle) for suspicious items during external 

facility inspections. 

64.1.4. If a parking area or roadway infringes on the 82 ft. standoff distance, the 

passenger terminal structure must be improved (hardened) or additional physical 

protective measures must be implemented to provide the additional protection. Adequate 

analysis by a competent expert, such as but not limited to security forces (SF), Office of 

Special Investigation (OSI), Naval Criminal Investigative Service (NCIS) and civil 

engineering (CE), must be completed to ensure the facility can meet the intent of this 

mitigation measure as outlined in Para 65.1 

64.2. Standoff from external containers: 

64.2.1. Minimum standoff is 25 m (82 feet) from inhabited portions of the facility to 

external containers. "External containers" include but are not limited to trash dumpsters, 

trash cans, butt cans and external baggage storage lockers. 

64.2.2. If the standoff distance is not achievable, hardening of external container 

enclosures or improvement of the passenger terminal structure to mitigate the direct blast 

and secondary fragment effects on the building are acceptable if analysis by competent 

experts (such as but not limited to SF, OSI, NCIS and CE) proves that it meets the intent 

of this mitigation measure.

AMCI24-101V14 14 AUGUST 2012 79 

64.2.3. External containers shall be placed to be easily observable and checked or 

serviced regularly by terminal workers or responsible agencies. 

64.2.4. Eliminate amnesty boxes if possible. If an amnesty box is required by an outside 

agency, it must be easily observed and checked regularly by the responsible agency. 

Minimum standoff is 25 m (82 feet) from inhabited portions of the facility. 

64.2.4.1. If an amnesty box for arriving passengers is required by an outside agency 

for arriving passengers to dispose of prohibited items, an amnesty box may be placed 

in the baggage claim area. The requesting agency is responsible for providing, 

maintaining, and removing deposited items. 

64.3. Increased standoff in higher Force Protection Conditions (FPCONs): 

64.3.1. During increased FPCONs, additional standoff or additional measures may be 

required to provide increased protection. Coordinate with unit and/or installation ATO. 

64.4. Unobstructed space: 

64.4.1. Unobstructed space around the facility allows for easier visual detection of 

explosive devices. 

64.4.2. Obstructions within 25 m (82 feet) of the facility should not allow for 

concealment of explosive devices. Site furnishings or plantings are allowed within this 

area as long as any explosive devices placed in this area would be observable by the 

casual passer-by. 

64.5. Windows, glass doors, and glazing: 

64.5.1. Minimize the hazard to human life from flying glass fragments. 

64.5.2. Install a minimum of 6 mm (1/4 in) nominal laminated glass at all exterior 

windows and doors containing glazing. The glass shall contain a minimum of two, 3 mm 

(1/8 in) nominal glass panes bonded together with a minimum of .75 mm (30 mil) 

polyvinyl-buteryl interlayer. For insulated glass units, the inner pane must meet these 

specifications. Minimum standards for window glass are listed in UFC 4-010-2 (FOUO). 

64.5.3. Where new laminated glass is not feasible, a fragment retention film (FRF) can 

be installed over the existing glazing and windows. The FRF must be no less than 4 mil 

thick and attached to the inside of the window and frame according to the manufacturer's 

directions. If FRF is used in lieu of laminated glass, properly anchored catch bars must be 

installed to meet the intent of this mitigation measure. Competent experts (such as but not 

limited to SF and CE) must analyze any solution that provides protection from flying 

glass fragments to ensure it meets the intent of this mitigation measure. A certificate of 

compliance (C of C) from the installer/manufacturer should be kept in the Force 

Protection (FP) evaluation file. C of C should include thickness/type/size of existing 

glazing and thickness of FRF. 

64.5.4. When new construction or major renovations are accomplished, limit the total 

window area to 15 percent or less of the total exterior wall area and minimize the amount 

of windows on the front side of the building. Coordinate with the Installation 

Antiterrorism Office prior to submission. Skylights and glass blocks provide daylight to 

the interiors of the facility and are an alternative solution to windows. When used,

80 AMCI24-101V14 14 AUGUST 2012 

competent experts (such as but not limited to SF and CE) must analyze and ensure that 

the placement, construction, and materials do not increase the potential for building 

damage or personal injuries. Skylights must comply with the same standards as windows. 

64.5.5. Glass doors must comply with the same standards as windows. 

64.5.6. Interior glass in close proximity to the exterior walls or in areas likely to be 

exposed to major blast effects must comply with the same standards as exterior glass and 

windows. 

64.6. Observation and monitoring: 

64.6.1. Monitor areas that are vulnerable or prone to a terrorist attack and criminal 

activity. Those areas shall be considered but not limited to: vehicle approaches, the 

primary entrance, out-bound area, areas housing critical functions, and any area that is 

difficult to observe and poses a significant risk. 

64.6.2. If a closed circuit television (CCTV) fulfills a monitoring requirement outlined in 

this instruction, the CCTV shall be monitored at all times. 

64.6.3. If CCTV is not used, the areas to be monitored shall be secured or observable by 

terminal personnel at all times. 

64.6.4. Circulation spaces within the facility should allow for the visual detection of 

unauthorized personnel approaching controlled areas. Clear lines of sight from the 

entrances and exits allow for the early detection of approaching vehicles and people. 

64.7. Mass notification: 

65. Utilities. 

64.7.1. The facility must have a means to provide real-time notification of threats to 

occupants or personnel in the immediate vicinity of the terminal and instruct them of 

required actions. 

64.7.2. Install a Public Address (PA) system with selective polling in all public areas, 

including the exterior of the building at gathering spaces, such as the main entrance. (In 

small terminals, a PA system without selective polling may be used.) For convenience, 

the PA system may be configured with taped messages running at set intervals. 

Additionally, PA microphone access for authorized persons at selected points within the 

terminal is encouraged. 

64.7.3. The PA system, if available, shall be used to make unattended baggage 

announcements IAW A19.2.2. The suggested announcement may be modified to meet 

local needs and will be broadcast at a minimum three times per hour. 

64.7.4. If a PA system is impractical (such as at smaller locations), alternative means of 

mass notification are acceptable. 

65.1. Prevent tampering of critical building utilities and environmental systems. 

65.2. Limit access to mechanical rooms, power/telephone cabinets, and power shutoffs 

(other than those required for safety reasons) through the use of door locks or padlocks, or 

locate them in areas that are not accessible by the general public. Power disconnect switches

AMCI24-101V14 14 AUGUST 2012 81 

should be reviewed with CE and SF to determine whether the need to secure them outweighs 

the need to quickly terminate power to the equipment. 

65.3. Air intakes for heating, ventilation, and air conditioning (HVAC) systems should be 

located on the roof or greater than 3 meters (10 feet) from the ground. Provide an emergency 

air distribution shutoff that is easily accessible by building inhabitants (but not the general 

public) that immediately shuts down air distribution throughout the facility. 

65.4. Where it is not feasible to locate (or relocate) air intakes as specified in Para 65.3, 

ensure that the area is easily observed (or monitored) and incorporate inspection of this area 

into normal security patrols and random antiterrorism measures (RAMs) (see Para 26.2). 

66. Deviations. Submit requests for deviations from security standards IAW AFI 31-101, 

Integrated Defense (FOUO). Submit requests for deviations from AT Standards IAW AFI 10- 

245, Antiterrorism, Attachment 6. Forward a copy to HQ AMC/A7S. 

Section I—Baggage Services 

67. General Information. It is AMC's responsibility to ensure all checked baggage be intact, 

undamaged, and available to each traveler immediately on arrival at their destination. Careful 

and considerate attention must be given to ensure each article is properly tagged, weighed, 

loaded, and unloaded at each originating, en route, and terminating station. 

68. Authorized Checked Baggage. Authorized checked baggage consists of personal effects 

packed in suitcases, duffle and sea bags or similar luggage-type containers. Bags and suitcases 

must not be torn or ripped. 

68.1. Baggage Allowance. Except as noted, passengers are authorized to check two pieces 

of baggage not to exceed 70 pounds each (140 pounds total) and 62 linear inches (the sum of 

the length plus the width plus the height). Single items exceeding 70 pounds and/or 62 linear 

inches shall be counted as two pieces and, therefore, fulfill the allowance for a passenger. 

Space-R passengers may purchase space for personal excess baggage (see Para 68.11). 

Space-A passengers are not authorized excess baggage. Items exceeding 100 pounds and or 

80 linear inches shall not be accepted. EXCEPTIONS: Large garment bags, golf clubs, 

surfboards, snow skis, bicycles, fishing equipment, rucksacks, and/or musical instruments. 

Snow skis, bicycles, and fishing equipment should be properly packed to avoid injury to 

baggage handlers or damage to other baggage. Only one of these bags per person shall be the 

allowed exception. The second bag must still comply with size restrictions and is limited to 

70 pounds. For Space Required passengers, B-4, duffle, flyers kit bag, diver’s traveling bag 

and sea bags shall be allowed as one piece up to 80 linear inches as long as they do not 

exceed 100 pounds. 

68.1.1. Mobility assist equipment such as wheelchairs, walkers, crutches, etc., shall not 

count as a piece of checked baggage. Mobility assist equipment exceeding 100 pounds 

shall not be accepted. 

68.2. Passengers processing for travel on Operational Support Airlift (OSA) (C-21, C-12) 

shall be limited to 30 pounds total baggage weight. 

68.2.1. Passengers processing for travel on Navy Air Logistics Office (NALO) C-40 and 

C-9 aircraft shall be limited to 2 bags not to exceed 50 lbs. total weight.

82 AMCI24-101V14 14 AUGUST 2012 

68.3. Disposition of unauthorized weight or oversized baggage is the responsibility of the 

owner. Shipments may be made at personal expense via postal facilities or, if otherwise 

eligible, may be shipped at government expense. Personal arrangements may be made with 

the traffic management office for forwarding according to existing directives. 

68.4. Bulky Items exceeding 62 linear inches, except as stated in Para 68.1. If a traveler is 

required to accompany unusually bulky items that are authorized in orders, the Station 

Manager at AMC Commercial Gateway or terminal management, together with the 

passenger service officer, shall make the determination as to whether the item shall be 

handled as accompanied baggage or processed as cargo. The Air Freight Section shall assist 

in handling such articles as directed. 

68.5. Military or military-sponsored bands may transport their musical instruments as excess 

baggage. Each item shall count as one piece regardless of size or weight. Instruments must be 

stowed in the baggage compartment/area of the aircraft. Advance notification/coordination 

should be made so that airport/terminal representatives can make advance arrangements with 

local carrier representatives and ground handling agencies. Some types of musical equipment 

may be difficult to load through the belly compartments of narrow body aircraft. 

68.6. Military weapons palletized with baggage will meet Armed Guard or Constant 

Surveillance requirements IAW AMCI 24-101, Volume 11, Cargo and Mail Policy, Table 3 

and AFI 31-101, Air Force Installation Security. A weapon container requirement is defined 

as a hard-sided locked container, e.g., suitcase, gun case. 

68.6.1. Owning unit(s) or designated mission troop commander is required to provide the 

requisite number of escorts/armed guards. Note: If a troop commander is not identifiable 

(i.e. multiple individuals with weapons or non-unit moves) then the passenger terminal 

shift supervisor will designate escorts or armed guards from the individuals manifested 

with weapons. 

68.6.2. Integrated Defense Plans(IDP) and the In-Garrison Support Plan(IGSP) may have 

additional requirements for local bases. 

68.7. Allowed quantities of alcoholic beverages IAW the DOD Foreign Clearance Guide 

may be transported in or as checked baggage. 

68.8. Hand-Carried Baggage. 

68.8.1. Each passenger is permitted to hand carry one article (small luggage, garment 

bags, backpack, etc.) and one personal item (cosmetic case, purse, briefcase, small box or 

package, etc.) for storage in the passenger cabin area. The weight of these items shall not 

be considered as part of the passenger’s baggage authorization. 

68.8.2. Hand carried items shall be no larger than 45 linear inches and must fit under the 

passenger’s seat or in the overhead compartment. Items that are too large shall not be 

accepted for passenger cabin storage and must be checked-in. Hand-carried baggage 

storage on military aircraft may be limited. Passengers connecting to a military flight 

from a Commercial Contract flight should not be charged excess because of this reduced 

carry-on storage space. 

68.8.3. Baggage sizers shall be used to aid the passengers and the PSA in determining 

baggage dimensions. Baggage sizers can be obtained from various commercial vendors

AMCI24-101V14 14 AUGUST 2012 83 

and must present a professional image commensurate with those being used in 

commercial airports. 

68.8.4. Passengers processing for travel on C-5 aircraft should be advised of the 

difficulty in climbing the deck access ladder with bulky hand-carried items. 

68.8.5. Passengers may also hand carry Federal Aviation Administration (FAA)- 

approved infant car seats intended for use in flight. It is no longer mandatory to have a 

car seat on AMC owned or controlled aircraft, however, it is encouraged that children be 

restrained in car seats, which are appropriate to their size and weight. Infant car seats and 

fold up type strollers shall not count against the passenger's normal baggage allowance. 

IAW FAA Directives, booster seats, harnesses, and child restraint vests shall not be used. 

68.9. Cremated remains shall be hand carried on AMC military or contract flights. 

Dimensions of the containers are limited to the size authorized for hand-carried baggage. 

Cremated remains may not be transported as checked baggage. Discretion should be used 

when hand carrying cremated remains. They must be properly packaged to avoid upsetting 

other passengers. 

68.10. Aeromedical Evacuation (AE) crews are allowed to carry Patient Therapeutic Liquid 

Oxygen Converter (PT Lox) as professional gear when positioning and depositioning for 

operational AE missions. The PT Lox does not require hazardous material certification, 

venting is not required, and processing through an aerial port is not required. AE Crew 

Members (AECMs) shall be in additional crewmember status and shall inform command 

post, aircraft commander, loadmaster, or boom operator of the amount of equipment and PT 

Lox that is to be carried on the aircraft. 

68.10.1. Passengers traveling on military aircraft are authorized to carry aboard, on their 

person, small personal oxygen cylinders for medical use. No more than two cylinders are 

authorized. Oxygen cylinders may not be packed in hand carried or checked baggage. 

The aircraft commander or designated representative must be notified of all passengers 

carrying oxygen cylinders. 

68.11. Excess Baggage. Baggage exceeding the normal baggage allowance as stated in this 

volume shall be considered excess. 

68.11.1. For Space-R passengers. 

68.11.1.1. Authorized excess baggage must be stated in the passenger’s travel orders, 

expressed in pieces allowed, and subject to limitations set in this volume. 

68.11.1.2. Excess baggage not authorized in the travel order is considered personal 

excess and shall be paid for or disposed of by the passenger. 

68.11.1.3. If a charge is levied for excess baggage, it shall be on a per piece basis, 

based on the passenger’s fare (see US Government Department of Defense Airlift 

rates and US Government Non-Department of Defense Rate Tariffs, Attch 8). 

Authorized excess baggage is charged at the US Government rate and unauthorized 

excess baggage is charged at the Non-US Government rate. 

68.11.1.4. Personal excess baggage may be paid for by any acceptable form of 

payment (cash, credit card, or check).

84 AMCI24-101V14 14 AUGUST 2012 

68.11.1.5. Passengers reimbursing AMC for excess baggage shall receive an AMC 

148-series form (boarding pass) annotated with excess baggage and the applicable 

charge. 

68.11.2. For Space-A passengers. 

68.11.2.1. Space-A passengers are not authorized excess baggage. Disposition of 

unauthorized excess baggage is the responsibility of the passenger. 

69. Processing Passenger Baggage. 

69.1. AMC Form 20-ID, AMC Baggage Identification Tag. This form aids in identifying 

passenger baggage and in returning mishandled baggage to the proper owner. AMC terminals 

shall stock AMC Form 20-ID in sufficient quantity to make them available to all passengers. 

Checked baggage shall not be accepted without owner identification. This identification may 

be in the form of luggage ID tag, airline ID tag, DD Form 1839, Baggage Identification, or 

AMC Form 20-ID. Also, encourage identification on hand-carried items. 

69.1.1. Order stock of AMC Form 20-ID and all other AMC 20-series, AMC Baggage 

Tag; through Air Force e-Publishing website (see Attch 8). Gummy back baggage tags 

used by Global Air Transportation Execution System (GATES) label printers are not 

considered an AMC form and must be ordered through a commercial distributor. 

69.2. Baggage processing personnel shall handle, load, and unload all baggage, other than 

hand-carried articles. Passengers shall not be required to carry their checked articles to/from 

the aircraft. 

69.3. Mishandled baggage claims can be reduced by following these procedures: 

69.3.1. Remove all previous baggage tags from the baggage (except ID tags and unit 

deployment manager provided USCENTCOM AOR color coded tags). 

69.3.2. Verify the mission number and destination with the passenger. 

69.3.3. GATES equipped locations shall use computer-generated/gummy-backed 

baggage labels. If the GATES label printer is not available, select the appropriate AMC 

20-series baggage tag; enter mission number/date and three-letter origination station 

code. If appropriate, complete and attach an AMC Form 416, Interline Baggage Claim 

Tag. 

69.4. On the AMC Form 20 series tags ensure line number and pieces are recorded on the 

baggage tag (i.e. line number 200; 1 of 2, 2 of 2 etc.). 

69.5. Attach claim checks to the back of the passengers boarding pass or travelope for 

baggage identification at the destination and advise them of the number of bags they have 

checked and to which destination. 

70. Originating Checked Baggage. 

70.1. Pooling of Baggage: Passengers traveling together as a group on common orders may 

pool their baggage so long as the total baggage received does not exceed the total baggage 

authorized by the travel document and this chapter. Families traveling together (Space-R or 

Space-A) may also pool their baggage. All other allowances and limitations of this volume 

shall apply.

AMCI24-101V14 14 AUGUST 2012 85 

70.2. The baggage loading crew shall ensure each piece of checked baggage has a baggage 

tag attached and is sorted correctly by flight and destination. All baggage shall be handled in 

such a manner as to preclude possible damage to the container or contents. 

70.3. Adequate security shall be afforded all checked baggage. Holding areas shall be 

enclosed or kept under close surveillance. During periods of impending or inclement 

weather, all baggage shall be covered or placed in a sheltered area. 

70.4. Tobacco use is prohibited at all times while handling passenger baggage. 

70.5. Baggage shall be loaded by destination using the first-off, last-on sequence. 

70.6. When 20 or more passengers are planned on organic aircraft, a pallet position shall be 

left open as necessary to accommodate the baggage. 

70.6.1. When a baggage pallet is built to accommodate passenger's baggage, a DD Form 

2775, Pallet Identifier, shall be completed. Passenger Service personnel will complete all 

applicable entries and attach the copies to the upper left hand corner at eye level (when 

pallet height permits), one on the 88-inch side and one on the108-inch side. Place the 

form inside interlocking closure plastic bags (NSN 8105-00-837-7757, or suitable 

substitute). Entries on the form are self-explanatory and as a minimum must contain 

pallet ID, gross weight, POD and POE. 

70.7. Baggage Interlining. Baggage Interlining must be offered to passengers holding tickets 

with confirmed reservations on a participating domestic carrier into commercial gateways 

and channel extensions, using AMC Form 416, Interline Baggage Claim Tag, or Gummy 

back baggage tags used by GATES baggage tag printers when available. 

70.7.1. Procedures. Baggage interlining shall not be used for passengers having excess 

baggage or if the overseas originating contract flights departure is expected to be delayed 

more than an hour. The passenger must present commercial airline ticket for domestic 

travel. The PSA shall ensure the separation time between the scheduled arrival of the 

commercial contract flight in the CONUS and the departure time of the domestic flight is 

at least 2 hours or 3 hours for an international flight. Ensure passengers originating in the 

overseas area are briefed of the necessity to have their bags cleared by United States 

Customs at the first CONUS entry point. Pets shall not be interlined. 

70.7.2. Baggage Interlining Documentation. 

70.7.2.1. AMC Form 416 consists of the Customer Claim Check with attached 

carbon and Baggage Strap with transfer stubs. 

70.7.2.2. Complete the interline baggage tag as follows: 

70.7.2.2.1. Use a ballpoint pen and press firmly. Make entries on the AMC Form 

416 starting with the lowest section needed on the tag and work up. Print entries 

in large, block capital letters. 

70.7.2.2.2. For domestic transfers, use city codes, full city names, or multiple 

entries, such as La Guardia, JFK. If codes are not used, show state abbreviations 

for cities with similar names, such as Columbus OH and Columbus GA; 

Charleston WV and Charleston SC. 

70.7.2.2.3. Enter total pieces, e.g. 1 of 3, 2 of 3, 3 of 3, etc.

86 AMCI24-101V14 14 AUGUST 2012 

70.7.2.3. When more than two baggage transfer stubs are necessary to forward a 

piece of baggage to its destination, use two or more interline tags. Detach any 

unneeded transfer stubs, cross out the number on the second tag and insert the number 

of first tag. Remove the claim checks, align the first segments of travel on top and 

staple the Tag together so the transfer stubs can be removed at each transfer station. 

70.7.2.4. Verify all baggage tag entries against the passenger ticket itinerary. When 

completing the transaction, inform the passenger of the number of pieces of baggage 

checked and destination. Give claim checks to the customer or staple them to the 

passenger's copy of the boarding pass or travelope. Attach the baggage tag to the 

luggage. Note: Dispatch will notify ATOC of interlined baggage on PE missions so 

that an interlining baggage onboard statement can be added to the mission load report 

(MLR). 

70.7.3. Mishandled interlined baggage. 

70.7.3.1. Arriving United States Points. 

70.7.3.1.1. The delivering domestic carrier shall initiate a lost baggage search 

using standard commercial interline baggage tracing procedures. The carrier shall 

advise the AMC gateway lost and found office who shall then initiate baggagetracing 

action. 

70.7.3.2. Arriving Overseas International Points. 

70.7.3.2.1. AMC terminal personnel shall initiate a lost baggage search. 

70.7.3.2.2. AMC shall alert the contract carrier who transported the baggage to 

initiate a local search by their ground handlers. 

70.7.3.2.3. The contract carrier ground handler shall contact the delivering carrier 

at the commercial domestic gateway to initiate a lost baggage search using 

standard interline tracing procedures. If the lost baggage cannot be located initiate 

lost baggage procedures found in Para75. 

70.7.4. Forwarding Lost Interlined Baggage. 

70.7.4.1. From United States Points. Baggage shall be forwarded to the overseas 

international point via the most expeditious manner. 

70.7.4.2. From Points Outside the US. AMC shall forward baggage via standard 

AMC RUSH baggage procedures to the contract carrier ground handler at the 

commercial gateway. Contract carrier ground handlers shall forward the baggage to 

the appropriate airline/station. Onward movement of interlined baggage lost after 

clearing US customs is the responsibility of the commercial airline. 

71. Terminating Checked Baggage. 

71.1. Prior to arrival of each passenger mission, the passenger service supervisor shall 

coordinate with other activities (refueling, catering, contractor, etc.) to ensure immediate and 

uninterrupted baggage offloading. 

71.2. Baggage handling equipment and personnel shall be pre-positioned prior to aircraft 

block-in, mission workload permitting.

AMCI24-101V14 14 AUGUST 2012 87 

71.3. During periods of inclement weather, adequate precautions shall be taken to protect the 

baggage from the elements. 

71.4. Sufficient personnel shall be assigned to offload baggage to ensure baggage begins to 

arrive at the baggage claim area not later than 20 minutes after block-in of the aircraft. 

71.5. The passenger service dispatcher must be advised of baggage offload progress so 

passengers may be informed of any delays. 

71.6. Terminals shall normally have a self-claim system of baggage and non-collection of 

claim stubs when the baggage claim area is accessible only to debarking passengers and 

passenger service personnel. 

71.6.1. If the baggage area is considered high risk (pilferage area) use a controlled 

method of baggage identification and claim, such as checking and collecting all claim 

stubs for each article claimed by a passenger. If the claim stub is lost, ask the passenger 

to identify the baggage and contents before releasing the baggage. 

71.7. Within 30 minutes after the last passenger has claimed his/her baggage, mark any 

unclaimed articles with the mission number, if different from that shown on the strap check, 

and transfer to the lost and found section. 

71.8. Prepare the appropriate lost and found paperwork within 4 hours of receipt and send 

the appropriate message to the Baggage Service Center (BSC). 

72. Special Baggage Handling Procedures. 

72.1. The following additional instructions apply to Distinguished Visitor (DV), Blue Bark, 

Coin Assist, and Emergency Leave (EL) passengers: 

72.1.1. Attach the appropriate color-coded AMC Form 20-(DV or EL) strap to each 

piece of checked baggage. 

72.1.2. Load special category baggage after all other baggage to ensure quick offload 

and delivery to the owner upon arrival at the destination. If it becomes necessary to 

offload this baggage en route, intransit stations baggage personnel shall reload DV and 

EL baggage last to ensure immediate availability at the destination station. 

72.1.3. At stations where baggage is offloaded for customs inspection, keep DV and ELtagged 

baggage separated from other baggage. Baggage personnel shall reload DV and 

EL baggage last to ensure immediate availability at the destination station. 

72.2. Overbooked Passengers Baggage. Attach a color-coded AMC Form 20-OB strap to 

each piece. Load this baggage to allow for easy access in case the passenger is removed from 

the flight to accommodate higher priority passengers. 

72.3. Normally, passengers choosing to disembark at en route locations shall be given their 

baggage. If the aircraft commander allows the unaccompanied baggage to continue to tagged 

destination, the en route station shall prepare an AMC Form 134, Mishandled Baggage 

Report (Attch 28). Courtesy files shall not be forwarded to BSC, but shall be maintained for 

30 days, then destroyed. En route stations shall contact the passenger's destination station to 

provide information about the passenger and baggage disposition instructions. The 

destination station shall then forward the baggage to the passenger. Any applicable 

commercial transportation costs shall be paid by the passenger.

88 AMCI24-101V14 14 AUGUST 2012 

73. Pet Shipments. The following procedures apply to shipments of pets on AMC contracted 

aircraft: 

73.1. Pet shipments shall be in conjunction with PCS moves only IAW DOD 4515.13-R and 

DTR Part I. Sponsor or family member must accompany the pet to the final destination. Pets 

shall normally travel in the aircraft baggage hold area but may be accepted for shipment in 

the cabin area if they meet the requirements. All pet spaces shall be allocated by 618 AOC 

(TACC)/XOGC. 

73.1.1. Movement of pets on organic aircraft is prohibited. 

73.2. The sponsor is responsible to ensure pets are shipped in accordance with International 

Air Transport Association (IATA) or US Dept. of Agriculture (USDA) containers approved 

for air shipment (weight and size restrictions apply, see DTR part 1, Chapter 103 and AMC 

Pet Brochure). These containers must provide adequate ventilation and be large enough for 

the pet to stand up, turn around, and lie down with normal posture and body movements. Pets 

shall not be accepted in containers that are too small. Soft-sided pet containers shall be 

accepted in-cabin. The maximum number of pets allowed in the cabin is three. Kennels must 

be no larger than 20”L x 16”W x 8.5”H. 

73.2.1. Pre-booked in-cabin pets will not be moved to the belly of the aircraft and must 

remain in the kennel during flight. In keeping with major airline published in-cabin 

kennel requirements, soft sided kennels should be constructed of leak proof/water 

repellent padded nylon with mesh ventilation on two (2) or more sides. If the container 

does not meet requirements, place the passenger in a duty standby status under 

administrative hold until the pet is travel-ready. 

73.2.2. Handle cages containing pets with care to ensure animals don't become agitated. 

Young animals of the same species must be loaded adjacent to each other. Animals that 

are natural enemies should be kept apart. Ensure cages are positioned to allow air to flow 

freely. Two small animals of the same species younger than 6 months, of comparable 

size, and up to 9.1kg (20 pounds) each that are used to cohabitation may be shipped in the 

same container as long as they can also stand up, turn around, and lie down with normal 

posture. 

73.2.3. One excess baggage fee shall apply in this circumstance if the combined weight 

plus kennel does not exceed 70 pounds. (Neither soft-sided nor collapsible kennels are 

authorized in belly), (commercial carrier dimensions requirements may vary). 

73.3. The care for pets is an important quality-of-life issue. Pet’s health and well-being must 

be of utmost concern. 

73.3.1. Pets shall only be transported in climate-controlled and ventilated cargo 

compartments. Questions on proper placement shall be directed to carrier representative 

and/or the COR. 

73.3.2. Prior to aircraft taxi, when pets are onboard and the flight is delayed more than 

30 minutes, the pet storage area ventilation and temperature shall be checked at 30- 

minute intervals until flight departure. Additionally, at en route stops, the pet storage area 

ventilation and temperature shall be checked upon arrival. CORs and or ATOC

AMCI24-101V14 14 AUGUST 2012 89 

representative must coordinate with carrier representative to ensure compartments are 

well ventilated and temperature is controlled. 

73.3.2.1. If the area is found to be excessively cold or hot, or if the ventilation is 

unusually stagnant, the COR shall be notified. The emphasis of the inspection is to 

determine if conditions in the pet storage area could affect the pet’s health and wellbeing. 

If in doubt, notify the COR. 

73.3.3. When passengers are allowed to disembark an aircraft due to flight delay, pet 

owners shall be provided the opportunity to visit their pets in order to walk and provide 

water. In any case, if ground time exceeds 2 hours, pets shall be offloaded and owners 

provided the opportunity to visit their pets. 

73.3.4. Time, safety, and security concerns may occasionally override some of the above 

requirements. However, every effort shall be made to ensure the health and safety of the 

pets and provide for their safe passage. 

73.4. The sponsor shall maintain custody of the pet until 45 minutes prior to departure unless 

there is a suitable holding area available. 

73.5. The sponsor is responsible for complying with all documentation, immunization, and 

border clearance requirements. If all documentation is not complete, place the passenger in a 

duty standby status under administrative hold until the pet is made travel-ready. Terminal 

personnel shall ensure entry requirements established by foreign customs and those contained 

in applicable regulations are met. 

73.6. Sponsors shall pay the tariff for the pet according to the US Government Department 

of Defense Airlift rates and US Government Non-Department of Defense Rate Tariffs (See 

Attch 8). Fees are charged on a per-kennel basis; pets and containers up to 70 pounds count 

as one piece, pets between 71-140 pounds count as two pieces and pets between 141 and 150 

pounds count as three pieces. Pets/containers (combined weight of the two) weighing in 

excess of 150 pounds will not be accepted for shipment under any circumstances. 

73.7. Terminals handling PE missions will establish written procedures to handle 

emergencies concerning pets to include at a minimum: 

73.7.1. A listing of emergency veterinary clinic locations and phone numbers. 

73.7.2. Point of contact for pet disposition (normally the local humane society). 

73.8. Space-A Pet Program (additional pet limit (cat or dog)) reference the DTR Part I. 

Section J—Mishandled Baggage 

74. General. 

74.1. The Lost and Found Baggage Section is responsible for processing mishandled 

baggage (lost, found, damaged, pilfered, disposed of, or receipted for) and preparing AMC 

Form 134 (see Attch 28 for preparing AMC Form 134). A lost and found representative shall 

be available during all arrivals to process any mishandled baggage situations that may arise. 

The representative shall remain available until all passengers have claimed their baggage. 

This shall ensure passengers needing assistance with mishandled baggage shall be serviced in 

a prompt, courteous, and professional manner.

90 AMCI24-101V14 14 AUGUST 2012 

74.2. All mishandled baggage shall be reported to the BSC. BSC locator information is 

contained in Section K below. However, mishandled baggage shall not be shipped to the 

BSC for disposition. 

74.3. All case files are automatically recorded on the GATES AMC Form 134a, Mishandled 

Baggage Summary, based on inputs to the GATES AMC Form 134. A copy of AMC Form 

134a shall be e-mailed, faxed, or sent by regular mail to the BSC by the 10th day of the 

month following the month being reported. For negative replies, send AMC Form 134a 

stating no case files reported that month. 

74.4. Courtesy File. This file shall be generated when AMC receives mishandled baggage 

from sources other than AMC-owned or controlled aircraft; e.g. commercial airlines, bus 

companies, etc. These files are normally generated when an AMC Form 47, Report and 

Disposition of Unaccompanied Passenger Baggage (Attch 29), was not accomplished. 

74.5. Scanning all necessary documents for electronic storage, including boarding passes, 

baggage tags, manifests, signed AMC Form 134s, Baggage Mishandled Report File, etc., is 

an option all stations may utilize to avoid keeping hard copies of documents. However, all 

stations must ensure copies of required items sent to the BSC are completed in full and easily 

readable. 

75. Lost Baggage. 

75.1. Documentation. 

75.1.1. Make copies of the AMC Boarding Pass (AMC Form 148 Series) and baggage 

claim checks from the passenger filing the claim; have the passengers keep the original 

documents for their records. If passengers don't have these forms, cross-reference the 

passenger manifests to ensure they were manifested. Non-GATES stations shall include a 

copy of the manifest in the case file. 

75.1.2. Prepare a mishandled baggage Report (AMC Form 134) in GATES (Attch 28). If 

the passenger's baggage was interlined with a commercial airline, see Para 70.7.3. 

75.1.2.1. The reporting station has five days to find lost baggage and update the 

remarks section of the AMC Form 134. After the fifth day only the Baggage Service 

Center can update the remarks on AMC Form 134s. 

75.1.3. Give the passenger a copy of the locally reproduced mishandled baggage letter 

(Attch 30) and a copy of the completed AMC Form 134 with all applicable signatures. 

75.1.4. Prepare an AMC Form 136, Baggage Mishandled Report File (Attch 31). Keep 

the original signed copy of the AMC Form 134, and copies of the boarding pass, baggage 

tags or the flight manifest in this file. 

75.1.5. If the passenger traveled on an AMC PE flight, provide a duplicate copy of AMC 

Form 134 to the local carrier representative. 

75.2. Tracer action. 

75.2.1. Dispatch priority precedence "LAST SEEN" message to the BSC and each down 

line station as soon as possible, but NLT 4 hours after the passenger reported the lost 

baggage.

AMCI24-101V14 14 AUGUST 2012 91 

75.2.2. Within 24 hours of reporting the loss, contact the passenger and give them the 

status of the lost baggage. Lost and found personnel may accept collect calls from 

passengers inquiring about mishandled baggage. 

75.2.3. The BSC will respond back within 12 hours of receipt of a "LAST SEEN" 

message on the status of baggage. If baggage is found, the BSC shall notify the finding 

and losing stations of the disposition instructions. If baggage is not found, the BSC shall 

notify the losing station of no match. 

75.2.4. If the baggage is still lost after 5 days the BSC will assume responsibility for the 

claim and take further action. 

75.2.5. Unchecked baggage will be processed as courtesy claim IAW Para 82.1. 

75.2.6. Lost and found agents will check mishandled bag notices every 24 hours in 

GATES until the case file is forwarded to the BSC. 

76. Found Baggage. 

76.1. Only designated lost and found baggage personnel will be responsible for handling and 

documenting baggage or personal articles that remain unclaimed in passenger terminal areas. 

This includes articles left onboard aircraft as well as gate no-show passenger baggage. All 

articles will be secured at all times. Items having high value will be stored in a safe or other 

secure location. Only designated passenger service personnel will be allowed access to 

property on hand. 

76.2. Documentation. 

76.2.1. Prepare an AMC Form 136 according to Attch 31. AMC Form 136 shall be kept 

in a suspense file until such time as the baggage is forwarded to the owner or presented to 

the Property Disposal Office (reference Para 77). 

76.2.2. Prior to initiating an AMC Form 134, check GATES to see if a case file has 

already been established. If another station has reported the item lost, respond “ON 

HAND” in GATES and follow the RUSH Bag procedures in Para 78 of this instruction. 

76.2.3. All found baggage or articles will be documented immediately on an AMC Form 

134 in GATES. Attach one copy of AMC Form 134 to each bag or article. Before the 

baggage is stored in a secure location, it will be presented to customs officials for 

clearance, if required, and the AMC Form 134 will reflect this action in the REMARKS 

Section. Cross-reference the line number on the baggage tag with the manifest to 

determine the owner. Owners may be traced in GATES or by checking the Records 

section for a copy of the member's orders. 

76.3. Tracer action. 

76.3.1. Dispatch a priority "ON HAND" message in GATES to the BSC and each down 

line station as soon as possible but NLT 4 hours of finding the baggage. 

76.3.2. Each bag or article shall be matched against previously reported lost baggage 

claims. 

76.3.3. If the baggage is located without proper identification, it shall be inventoried by 

the passenger service officer/superintendent or designated representatives to determine

92 AMCI24-101V14 14 AUGUST 2012 

ownership. Two or more people will always conduct the actual inspection and 

verification. In cases when it is necessary to remove the owner's lock to conduct the 

inventory, place the removed lock inside the bag. Upon inventory completion, seal the 

bag immediately with a plastic or metal fastener to prevent pilferage and do not re-open 

the bag. Where ownership of the bag is known but the bag is not claimed, the bag will be 

inventoried to obtain information to expedite its return. Baggage inventories are not 

necessary until 24 hours have lapsed. This allows the passenger or another station to 

identify the bag or article. List the inventory in the Itemized Contents section of the AMC 

Form 134. 

76.3.4. Checked articles or baggage erroneously offloaded at other than the intended 

destination will be handled as found baggage. An ON HAND baggage message will be 

immediately sent to the destination station and the BSC to indicate the bag is on hand and 

disposition instructions. 

76.3.5. When ownership of a found bag or article is determined, GATES will be checked 

to determine if a mishandled baggage report is on file and if the passenger can be 

contacted. 

76.3.6. If the owner is located on station, they will be notified the bag/article has been 

located and asked to provide disposition instructions. When the bag/article is delivered, 

the owner will be required to show proper personal identification. 

76.3.7. Before releasing the property, enter the passenger's personal information, 

including addresses and phone numbers, and have the passenger sign the AMC Form 

134. File the signed AMC Form 134 in the AMC Form 136. 

76.4. Disposition of Found Baggage. 

76.4.1. Contract deliveries are to be processed as follows: The AMC air terminal finding 

the baggage will provide military or contract delivery of the baggage within a 60-mile 

radius of the terminal (military deliveries may be extended to coincide with vehicle 

operations permissible operating distance). Passengers will be given the option to pick up 

the baggage in person if it's more convenient. For delivery of baggage outside the 60-mile 

radius, AMC airlift will be used when feasible. Baggage sent by airlift will be 

documented as RUSH baggage according to Para 78. Note: For weapons disposition 

contact the local Transportation Office for shipment to appropriate unit. 

76.4.2. When the terminal management or designated representative determines AMC 

airlift is not available or will not satisfy the requirement to expedite baggage to the 

owner, the baggage and all necessary documentation, including a (TWCF) fund cite, will 

be turned over to the base Transportation Office. They shall process the baggage for 

movement by the most expedient mode available, regardless of cost, to the location 

requested by the passenger. 

76.4.3. When final disposition of the property is made, annotate AMC Form 134, Section 

II 

76.4.4. AMC Form 136 shall be signed and updated in Blocks 7 and 8 by the lost and 

found baggage representative. The signature verifies all other documents are enclosed 

prior to filing. File AMC Forms 136 alphabetically by last name and keep IAW file plan.

AMCI24-101V14 14 AUGUST 2012 93 

77. Disposition of Unclaimed Found Baggage/Articles. After 30 days, all unclaimed found 

property with an estimated value less than $25 will be released to the installation Property 

Disposal Officer (PDO) for immediate disposition. If the estimated value is over $25, it will be 

held for 90 days before being released to the PDO. Unclaimed articles can be donated to a local 

charity (Airman's Attic, Red Cross, etc.), in coordination with the PDO. If there is no installation 

PDO, terminal management will appoint a PDO in writing (Gateway Detachment Chief shall 

appoint a PDO in writing). Unclaimed weapons will be immediately turned over to local Security 

Forces. 

78. RUSH Baggage Procedures. 

78.1. Baggage or articles (excluding weapons) which have been misrouted or separated from 

the owner will be forwarded as RUSH baggage. Complete an AMC Form 57, AMC Expedite 

Tag, Rush Baggage Tag for each article to be forwarded. Include complete disposition 

instructions on the form. Place any destination tag currently attached to the article and a copy 

of the AMC Form 134 or AMC Form 47 inside a packing list pouch and attach it to each 

article. 

78.1.1. Weapons will be moved in accordance with AMCI 24-101 Vol 11, Cargo and 

Mail Policy (arms, ammunition, and explosive shipments). Provide the down line station 

with the Transportation Control Number (TCN) (military movement) or tracking number 

(commercial movement). 

78.2. AMC Form 70, RUSH Baggage Manifest, will be used to document movement of 

RUSH baggage. These manifests will not be assigned passenger manifest numbers. Three 

copies of originating RUSH baggage manifests will be filed in the AMC Form 136 for the 

station file. A fourth copy shall be placed in the packing list along with AMC Form 134. 

GATES locations shall use a GATES generated RUSH baggage manifest. 

78.3. RUSH baggage, by nature of its priority, will be moved on the first available aircraft to 

the end destination. Passenger agents will monitor daily flight departures for possible onward 

transportation of RUSH baggage. Sending stations will notify receiving stations by 

telephone, e-mail, or through GATES with disposition instructions and flight information for 

missions carrying RUSH baggage. Receiving stations shall acknowledge receipt by routine 

message, e-mail, or through GATES. If the sending station has not received acknowledgment 

within 48 hours, initiate a follow-up transaction. 

78.4. Stations receiving RUSH baggage shall make every effort to ensure the baggage is 

expedited to its owner. If baggage will be transshipped via commercial transportation, or 

again as RUSH baggage, the AMC Form 134 in the packing list will be updated in the 

REMARKS Section to show the baggage was received as RUSH baggage and is awaiting 

further movement. A new baggage case file number will NOT be assigned. Immediately 

respond ON HAND in GATES when receiving RUSH baggage. Complete the AMC Form 

134, Section II, to indicate final disposition of property and secure passenger signatures when 

possible. File the AMC Form 134 in station files IAW file plan. 

79. Damaged Baggage Procedures. AMC and AMC contracted carriers are not responsible for 

normal wear and tear, to include wheels, handles or shoulders straps, overpacked baggage, 

fragile or perishable items. When passengers claim their baggage and discover damage to the

94 AMCI24-101V14 14 AUGUST 2012 

container or contents that occurred while in the custody of AMC, the following procedures shall 

be followed: 

79.1. Passengers shall be provided all assistance required to complete their claim and 

instructed to contact any military claims office. 

79.2. Prepare AMC Form 134 and initiate an AMC Form 136 case file. 

79.3. Instances of damaged baggage should be reported to the passenger service 

representative as soon as possible after receipt from AMC. However, late notification shall 

not preclude accomplishment of a Damaged Baggage Report. 

79.3.1. For passengers on commercial contract flights, make a photo copy of the AMC 

Boarding Pass (AMC Form 148-Series), baggage claim checks, or baggage tag from the 

passenger filing the claim; have the passenger keep the original documents. If these forms 

are not available, cross-reference the passenger manifest to ensure the passenger was 

manifested and place a copy of the manifest in the case file. 

79.4. Contents missing or lost in connection with extensive damage shall be reported on 

AMC Form 134. The following statement shall be entered in Block 32: Articles listed are 

reported missing or lost due to extensive damage to outer container of the bag. List all 

articles reported missing and the estimated value. The security and law enforcement agency 

will NOT be notified. 

80. Pilfered Baggage Procedures. Articles reported missing or stolen from within checked 

baggage shall be reported to the lost and found representative as soon as possible after the 

passengers claim their baggage from AMC. However, late notification shall not preclude 

accomplishment of a Pilfered Baggage Report. Pilfered baggage shall be documented as 

follows: 

80.1. Passengers on organic aircraft shall be provided all assistance required to complete 

their claim and instructed to contact any military claims office. 

80.2. Determine from the passenger if the articles are actually missing or merely misplaced. 

80.3. On military installations, notify the Security Forces for all instances of pilfered 

baggage at the time the report is prepared. Security Forces shall obtain a statement from the 

passenger for their records. At commercial airport locations, follow local operating 

procedures consistent with standard airline/airport practices. 

80.4. Prepare AMC Form 134 and initiate an AMC Form 136 case file. 

80.4.1. For passengers on commercial contract flights, scan or make a photo copy of the 

AMC Boarding Pass (AMC Form 148-Series), baggage claim checks, or baggage tag 

from the passenger filing the claim; have the passenger keep the original documents. If 

these forms are not available, cross-reference the passenger manifest to ensure the 

passenger was manifested and place a copy of the manifest in the case file. 

80.5. Immediately fax or e-mail a photo copy of the boarding pass or boarding manifest, 

baggage claim stub or baggage tag, and the completed AMC Form 134 to the BSC for all 

pilfered baggage cases.

AMCI24-101V14 14 AUGUST 2012 95 

81. Baggage Lost by Commercial Carrier. 

81.1. Commercial lost baggage is any baggage that is lost (by an airline, bus, train, etc.) 

before the passenger enters the AMC system. 

81.2. AMC passengers wishing to file a claim for baggage lost by a commercial carrier can 

file an AMC Form 47 with the AMC lost and found baggage representative. AMC Form 47 

shall be prepared in four copies according to Attch 29. AMC Form 47 shall be distributed as 

follows: 

81.2.1. Original and one copy given to the passenger with instructions to provide one 

copy to the lost and found baggage representative at his/her destination. 

81.2.2. Retain the third and fourth copy with the passenger's orders in a suspense file 

until the baggage is received. Upon receipt of the property, inspect the baggage for 

damage, and make notations on the AMC Form 47. Place the third copy of the AMC 

Form 47 inside a packing list with a copy of orders and attach a RUSH baggage manifest 

with an AMC Form 57 to the bag. If more than one article or bag is to be forwarded to 

the same person, attach a packing list to each piece. 

81.2.3. Once baggage is forwarded, retain the fourth copy, commercial baggage tags 

removed from the bag and one copy of orders in the station file. 

81.2.4. Once baggage is found, it shall be forwarded by the most expedient method IAW 

Para 78. 

81.3. If a commercial carrier representative presents unaccompanied baggage to AMC, an 

AMC Form 134 will be completed by the AMC lost and found personnel. 

81.3.1. Visually inspect the baggage for damage or possible pilferage and annotate the 

condition of the bag (torn, intact, etc.) on the form. Annotate the following statement in 

the "Other Details and Remarks" Block of Section I: "Property was received from 

(commercial carrier's name) as a courtesy." After accepting the baggage from the non- 

AMC carrier and determining the owner, forward the baggage by the most expedient 

method IAW Para 78. 

82. Courtesy Claims for Emergency Leave Passengers. 

82.1. Courtesy claims are provided only for those emergency leave passengers who do not 

have sufficient time to claim their baggage and still make a scheduled airline connection. 

82.2. The passenger shall be informed by the lost and found baggage representative to file a 

courtesy claim with the carrier at the final destination immediately upon arrival. The lost and 

found baggage representative must obtain the following information: passenger's name, 

address, telephone number (including area code), flight number, destination, copy of orders, 

and claim stubs. 

82.3. The following day the lost and found baggage representative shall check the 

appropriate carrier to see if the courtesy claim is on file. If so, get the flight number and time 

of arrival at the passenger's destination. Tag the baggage and in the "Remarks" section on the 

back of the tag write or stamp: "Please call and hold for passenger pick up." Then turn the 

baggage over to the airline.

96 AMCI24-101V14 14 AUGUST 2012 

82.4. Notify the passenger and pass on the expedite tag numbers, flight number, and time of 

arrival. The passenger must be instructed to go to the appropriate airline to claim the bags. 

82.5. If the passenger's baggage does not arrive, call the passenger as soon as possible. The 

lost and found baggage representative shall complete a lost baggage report using AMC Form 

134. The report shall then be mailed to the passenger for his or her signature (ensure all 

information is available to complete AMC Form 134). 

Section K—-Baggage Service Center 

83. Baggage Service Center (BSC). The BSC is located at Joint Base Charleston AFB SC. It 

traces mishandled baggage AMC-wide, determines final action of case files, and compiles 

statistical data for HQ AMC. 

83.1. The BSC lead representative shall ensure procedures are followed in compliance with 

this publication. 

83.2. Contact information for the BSC: 

E-Mail: 437aps.bsc@us.af.mil (E-mail address subject to change) 

Mailing Address: AMC Baggage Service Center 

105 South Bates St., Bldg 164 

Charleston AFB SC 29404 

Voice Number: Commercial: (843) 963-2895 

DSN: 673-2895 

Fax Number: Commercial: (843) 963-3845 

DSN: 673-3845 

CONUS Toll Free: 1-800-851-5761 

83.3. Found Baggage Procedures (received from reporting stations). 

83.3.1. Receive AMC Form 134 from reporting stations and query the GATES database 

for a possible match. 

83.3.2. If a match is made, notify the station with the lost case file that the bag has been 

recovered. Coordinate disposition with the stations filing the lost/found baggage reports. 

If no match is made, update the remarks section of AMC Form 134 and notify the station 

with the lost case file. In the remarks section, annotate the case file shall be closed in 120 

days from the date received if no claims are made prior to the close date. 

83.3.3. After 120 days of file inactivity, annotate "no action was received and file was 

closed" in the Remarks Section. 

83.4. Lost Baggage Procedures (received from reporting stations): 

83.4.1. Receive AMC Form 134 from the reporting station. Enter this information in the 

BSC Receipt Log.

AMCI24-101V14 14 AUGUST 2012 97 

83.4.2. Query GATES for a possible match. 

83.4.2.1. If a match is made, notify the station filing the found claim. Coordinate 

disposition with the stations filing the lost/found baggage reports. 

83.4.2.2. If no match is made, update GATES as such. Prepare a cover letter and 

acknowledgment form to be mailed to the passenger. Purpose is to determine if the 

personal property is still missing and no claim has been made or reimbursement 

received. 

83.4.2.2.1. A cover letter shall be accomplished and mailed to the passenger 

within 5 days of receiving the AMC Form 134. The date the letter was sent shall 

be annotated on a checklist and shall be placed in the passenger suspense file until 

the mailed copy is received from the passenger. 

83.4.2.2.2. Once the letter is received from the passenger, the following actions 

shall be accomplished: 

83.4.2.2.2.1. If the lost bag has been located and returned, the case file shall 

be closed. 

83.4.2.2.2.2. If the passenger received no compensation and the bag is still 

missing, send a cover letter and a copy of the documentation to the carrier. 

83.4.2.3. If a claim letter was sent to an AMC contract carrier and acknowledgment 

is not received within 90 days, a letter shall be sent to the appropriate 

USTRANSCOM contract administrator advising them of the contract violation: 

83.4.2.3.1. All locations send the claim letter to USTRANSCOM/TCAQ-CO, 

508 Scott Drive, Scott AFB IL, 62225-5357 or via email to USTCAQ- 

Operations@ustranscom.mil. 

83.5. Damaged and Pilfered Baggage. 

83.5.1. Case files shall be received from stations for AMC contract carriers only. The 

files shall be dated with the receipt date and an entry shall be made in the BSC Receipt 

Log and GATES. 

83.5.2. Check the file for information completeness and damage/pilferage value. If the 

package is complete, a copy shall be sent to the AMC contract carrier for reimbursement. 

File the original case file by the BSC case file number. 

83.5.3. When receipt is acknowledged by the AMC contract carrier, the letter shall be 

removed from the suspense file and the case file shall be filed by the BSC case file 

number and maintained for 2 years. 

83.5.4. If acknowledgment is not received from the carrier within 90 days, a letter shall 

be sent to the contract administrator advising them of the contract violation and request 

assistance. 

83.6. The BSC lead representative shall update data reports from field units not later than the 

5 th working day after each operating month. 

83.7. Baggage Inquiries and Reporting Station Assistance:

98 AMCI24-101V14 14 AUGUST 2012 

83.7.1. Provide answers to inquiries from passengers on the status of their mishandled 

baggage and provide them guidance on the appropriate claim action within 48 hours. 

83.7.2. Provide tracer action for inquiries from the commercial airlines within 48 hours. 

83.7.3. Notify stations when they are not following established procedures. 

JOHN C. TOBIN, Colonel, USAF 

Deputy Director of Logistics

AMCI24-101V14 14 AUGUST 2012 99 

References 

Attachment 1 

GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION 

DFAS-DE 7010.1-R Defense Finance Accounting Service 

DOD 4500.9R Part-I Passenger Movement DOD 4500.9R Part-III Mobility 

DOD 4500.9R Part-V Department of Defense Customs and Border Clearance Policies and 

Procedures 

DOD 4500.54-G, DOD Foreign Clearance Guide 

DOD 4515.13-R, Air Transportation Eligibility 

DOD 4515.13-R, C1.5, Dress, Conduct, and Standard of Service 

DODD 5210.56, Carrying of Firearms and the Use of Force by DOD Personnel Engaged in 

Security, Law and Order, or Counterintelligence Activities 

DOD 5400.7-R, AFMAN 33-302, DOD Freedom of Information Act Program, 21 Oct 2010 

DODFMR 7000.14-R, Volume 5, Disbursing Policy and Procedures 

AFI 24-101 Passenger Movement , 27 Oct 2004 

AFI 33-360, Publications and Forms Management , 18 May 2006 

AFI 36-2110, Assignments, 22 Sep 2009 

AFI 41-210, Tricare Operations and Patient Administration Functions, 6 Jun 2012 

AFMAN(I) 24-204, Preparing Hazardous Materials for Military Air Shipments, 1 Sep 2009 

AFMAN 33-363, Management of Records, 1 Mar 2008 

AFJI 48-104, Quarantine Regulations of the Armed Forces, 24 Jan 1992 

AMCI 24-101, Volume 6, Transportation Documentation, Data Record and Report, 23 Jul 2012 

AMCI 24-201, Commercial Airlift Management—Civil Air Carriers, 1 Jul 2004 

AMCI 65-602, Transportation Working Capital Fund (TWCF) Budget Guidance and Procedures 

AMCI 11-208, Tanker/Airlift Operations, 1 Jun 2000 

AFI 33-129, Web Management and Internet Use, 3 Feb 2005 

AFI 36-2903 AMCSUP, Dress and Personal Appearance of Air Force Personnel, 5 Apr 2007 

Prescribed Forms 

AMC Form 20-ID, AMC Baggage Identification Tag 

AMC Form 20-DV, AMC Baggage Tag—AMC Distinguished Visitor Baggage Tag 

AMC Form 20-EL, AMC Baggage Tag—AMC Emergency Leave Tag 

AMC Form 20-BWI, AMC Baggage Tag—Baltimore-Washington International Airport, 

Maryland Baggage Claim Tag

100 AMCI24-101V14 14 AUGUST 2012 

AMC Form 20-GP, AMC Baggage Claim Tag-General Purpose 

AMC Form 20-NGU, AMC Norfolk NAS, Virginia Baggage Claim Tag 

AMC Form 20-RMS, AMC Ramstein AB, Germany Baggage Claim Tag 

AMC Form 47, Report and Disposition of Unaccompanied Passenger Baggage (AMC) 

AMC Form 57, AMC Expedite Tag – Rush Baggage Tag 

AMC Form 70, Rush Baggage Manifest 

AMC Form 76, AMC GRAM Passenger Travel Information 

AMC Form 76A, AMC GRAM Passenger Travel Information (Navy) 

AMC Form 77, Aircraft Ground Handling Record 

AMC Form 79, AMC Passenger Information Envelope 

AMC Form 103, C-5 Seating Chart 

AMC Form 108, Passenger Rehandled Workload 

AMC Form 134, Mishandled Baggage Report (PA) 

AMC Form 134a, Mishandled Baggage Summary 

AMC Form 136, Baggage Mishandled Report File 

AMC Form 140, Space Available Travel Request 

AMC Form 148 series, AMC Boarding Pass/Ticket/Receipt 

AMC Form 162, In-flight Meal Supplement Worksheet 

AMC Form 416, Interline Baggage Claim Tag 

AMC Form 229, Passenger Service Flight Folder 

AMC Form 253, Air Passenger Comments 

AMC Form 305, Receipt for Transfer of Cash and Vouchers 

AMC Form 1004, Unaccompanied Minor Passenger 

AMCVA 24-3, Federal Safety and Security Inspection Rules 

AMCVA 24-5, Advice to Passenger 

AMCVA 24-6, Not a Joking Matter 

Adopted Forms: 

AF Form 79, Passenger Information 

DD Form 139, Pay Adjustment Authorization 

DD Form 1131, Cash Collection Voucher 

DD Form 1839, Baggage Identification 

DD Form 1853, Travel Eligibility, Verification of Reserve Status

AMCI24-101V14 14 AUGUST 2012 101 

DD Form 2131, Passenger Manifest 

DD Form 2765, Department of Defense/Uniformed Service Identification and Privilege Card 

AF Form 40, Authorization for Inactive Duty Training 

AF Form 40a, Record of Individual Inactive Duty Training 

AF Form 55, Employee Safety and Health Record 

AF Form 79, Head Count Record 

AF Form 116, Request for Deviation from Security Criteria 

AF Form 129, Tally In-Out 

AF Form 1098, Special Task Certification and Recurring Training 

NAVCOMPT 2277, Voucher for Disbursement and/or Collection 

NAVRES 1570/22, Individual Inactive duty Training (IDT) Participation 

SF Form 1049, Public Voucher for Refunds 

CFT-6059B, Customs Declaration 

Abbreviations and Acronyms 

ABU—Airman Battle Uniform 

ACSA—Acquisition and Cross-Serving Agreement 

AECMs—AE Crew Members 

AFI—Air Force Instruction 

AGR—Active Guard and Reserve 

AMC—Air Mobility Command 

AMS—Air Mobility Squadron 

AMOW—Air Mobility Operations Wing 

ANG—Air National Guard 

APS—Aerial Port Squadron 

ATGL—Air Transportable Galley/Lavatory 

ATM—Automated Teller Machine 

ATM—Air Terminal Manager 

ATO—Antiterrorism Officer 

ATOC—Air Terminal Operations Center 

ATT—Air Transportability Training 

BAS—Basic Allowance for Subsistence 

BDU—Battle Dress Uniform

102 AMCI24-101V14 14 AUGUST 2012 

BEF—Bioenvironmental Engineering Flight 

BSC—Baggage Service Center 

CBP—Customs and Border Protection 

CCTV—Closed Circuit Television 

C of C—Certificate of Compliance 

CE—Civil Engineering 

CIC—Customer Identification Code 

CMAA—Cooperative Military Airlift Agreement 

CONUS—Continental United States 

COR—Contracting Officer Representative 

CSB—Customer Service Branch 

CTO—Commercial Travel Office 

DCIO—Defense Criminal Investigative Organization 

DCS—Defense Courier Service 

DCU—Desert Camouflage Uniform 

DOD—Department of Defense 

DPC—Data Processing Center 

DSN—Defense Switch Network 

DTR—Defense Transportation Regulation 

EL—Emergency Leave 

EPC—Emergency Point of Contact 

ERD—Early Return of Dependents 

ERO—Engine Running On/Off Loading 

ETIC—Estimated Time in Commission 

FAA—Federal Aviation Administration 

FAMS—Federal Air Marshall Service 

FBI—Federal Bureau of Investigation 

FCG—Foreign Clearance Guide 

FIDS—Flight Information Display System 

FIS—Federal Inspection Service 

FOIA—Freedom of Information Act 

FP—Force Protection

AMCI24-101V14 14 AUGUST 2012 103 

FPCON—Force Protection Condition 

FRF—Fragment Retention Film 

FSO—Financial Services Office 

GOV—Government Owned Vehicle 

HAZMAT—Hazardous Materials 

HVAC—Heating, Ventilation, and Air Conditioning 

IATA—International Air Transport Association 

IAW—In Accordance With 

IA—Implementing Arrangement 

IDT—Inactive Duty Training 

IF—In-Flight Food 

INS—Immigration and Naturalization Services 

JA—Joint Airborne 

JCS—Joint Chiefs of Staff 

LOA—Letter of Authorization 

LRS—Logistics Readiness Squadron 

MAF—Mobility Air Force 

MCI—Meal Combat Individual 

MCIO—Military Criminal Investigative Organization 

MFR—Memorandum for Record 

MRT—Maintenance Recovery Team 

MWD—Military Working Dogs 

NAVCOMPT—Navy Comptroller 

NATO—North Atlantic Treaty Organization 

NALO—Navy Air Logistics Office 

NCIS—Naval Criminal Investigative Service 

NCOIC—Non-Commissioned Officer in Charge 

NDO—Navy Disbursing Office 

NLT—Not Later Than 

NOK—Next of Kin 

OPSEC—Operations Security 

OCONUS—Outside of the Continental United States

104 AMCI24-101V14 14 AUGUST 2012 

OIC—Officer in Charge 

OLE—Office of Law Enforcement 

OPLAN—Operational Plan 

ORM—Operational Risk Management 

OSI—Office of Special Investigation 

PAS—Privacy Act Statement 

PA—Public Address 

PCS—Permanent Change of Station 

PDO—Property Disposal Officer 

PE—Patriot Express 

POC—Point of Contact 

POV—Privately Owned Vehicle 

PR—PHOENIX RAVEN 

PSA—Passenger Service Agent 

PT Lox—Patient Therapeutic Liquid Oxygen Converter 

QAP—Quality Assurance Personnel 

RAAF—Royal Australian Air Force 

RAM—Random Antiterrorism Measures 

RI—Routing Indicator 

RMT—Remote 

RON—Remain Over Night 

RSO—Radiation Safety Officer 

SAH—Special Account Handling 

SF—Security Forces 

SPE—Single Point of Entry 

SSN—Social Security Number 

TAC—Transportation Account Code 

TAD—Temporary Additional Duty 

TDY—Temporary Duty 

TLD—Thermal Luminescent Dosimeter 

TO—Transportation Office 

TCN—Transportation Control Number

AMCI24-101V14 14 AUGUST 2012 105 

TR—Transportation Representative 

TSA—Transportation Security Administration 

USDA—United States Department of Agriculture 

ULN—Unit Line Number 

VIP—Very Important Person 

VSI—Very Seriously Ill 

WBT—Web Based Training 

Terms 

Abort—To turn back from an airlift mission before the next scheduled destination is reached, for 

reasons other than enemy action. This may occur after an aircraft is airborne or on the ground 

before takeoff. 

Accompanied Baggage—Personal and public property carried or accompanied by a passenger 

and not documented as cargo. 

Actual Time of Departure (ATD)—The time an aircraft actually becomes airborne. 

Aerial Port—An airfield, which has been designated for the sustained air movement of traffic 

and to serve as an authorized port for entrance or departure to or from the country in which 

located. 

Aerial Port Control Center (APCC)—The APCC is the Air Transportation control agency, 

which ensures proper coordination and direction of aerial port resources to accomplish 

expeditious movement of passengers and cargo and maximum utilization of airlift capability 

within the theater airlift system. The 618 AOC (TACC)/XOGX (APCC) ensures the proper 

coordination/use of worldwide airlift requirements and resources. The APCC works directly for 

the Director, Global Channel Operations in 618 AOC (TACC)/XOG. 

Aerial Port of Debarkation (APOD)—A station which serves as an authorized port to process 

and clear aircraft (scheduled, opportune, tactical, and ferried) and traffic for entrance to the 

country in which located. 

Aerial Port of Embarkation (APOE)—A station which serves as an authorized port to process 

and clear aircraft (scheduled, opportune, tactical, and ferried) and traffic for departure from the 

country in which located. 

Aeromedical Evacuation System—A system which provides (a) control of patient movement 

by air transport; (b) specialized medical attendants and equipment for in-flight medical care; (c) 

facilities on or in the vicinity of air strips and air bases for the limited medical care of intransit 

patients entering, en route, via, or leaving the system; and (d) communication with originating, 

en route, and destination medical facilities concerning patient transportation. 

Airlift Contract—A contract between the government and an air carrier to provide 

transportation for DOD sponsored traffic. 

AMC Sequence Listing for Channel Traffic—A publication identifying all AMC channels and 

approved operating frequency. It also contains a US Central Command (USCENTCOM) APOD

106 AMCI24-101V14 14 AUGUST 2012 

Association Plan. 618 AOC(TACC)/XOGD is OPR for publication of the listing. Changes to the 

listing shall be forwarded by message. 

Airlift Requirement—The total number of passengers and/or tonnage of cargo/mail forecast to 

be airlifted to or from an area during a specified period of time. 

Air Movement Designator (AMD)—A combination of letters and numbers assigned in 

accordance with established codes to identify the originating and destination station, priority, 

type travel, movement month, and sponsoring department in whose interest the traffic is being 

moved. 

Air Reserve Component (ARC)—All units, organizations, and members of the Air National 

Guard (ANG) of the United States and the United States Air Force Reserve (AFRES). 

Air Terminal—A facility on an airfield, which functions as an air transportation hub, 

monitoring the loading and unloading of aircraft and the intransit processing of passengers and 

cargo. The airfield may or may not be designated an aerial port. 

Air Terminal Operations Center (ATOC)—The air terminal work center which exercises 

operational control over other terminal work centers. ATOC coordinates activities for loading, 

unloading, and fleet servicing aircraft. Manages the port backlog, coordinates with other 

agencies concerned with aircraft scheduling and space allocations. 

Allowable Cabin Load (ACL)—The total load that an aircraft can transport over a given 

distance taking into account weight and volume. 

Authorized Ground Time—The aircraft ground time as published in the AMC cargo and 

passenger schedules. 

Automatic Identification Technology (AIT)—Consists of process control hardware, 

application software, and hybrids that provide industry-standard real-time data acquisition to 

enhance productivity. It includes barcodes, radio frequency identification, magnetic stripes, 

smart cards, common access cards, and optical laser cards. 

Block Time—Block out time is determined when the aircraft actually moves, not when the 

aircraft chocks are removed. Block in time is when the aircraft has come to a complete stop and 

wheels have been chocked. 

Blue Bark—US military personnel, US citizen civilian employees of the DOD and dependents 

of both categories when travel is as a result of the death of an immediate family member. It also 

applies to escorts for dependents of military members traveling under competent orders issued 

pursuant to Joint Federal Travel Regulation, chapter 7, Part R. 

Border Clearance—Entry and exit clearances and inspections required to comply with 

Agriculture, Customs, Immigration, and Immunization directives. 

Categories of Airlift International— 

(1) Category A—Transportation of cargo in less than planeload lots on a carrier's regularly 

scheduled commercial flight. AMC pays the carrier through direct billing to AMC. Users 

reimburse AMC at the common user rate based on appropriate movement documentation. 

(2) Category B (Contracted full plane load passenger missions, also known as Patriot

AMCI24-101V14 14 AUGUST 2012 107 

Express (PE))—Transportation of passengers and/or cargo in full planeload lots on other than 

carriers regularly scheduled commercial flights. Payment to carrier is via contract with AMC. 

Users reimburse AMC at the common user rate based on appropriate movement documentation. 

(3) Category M—Movement of passengers on military passenger or cargo/passenger-configured 

aircraft. Flights normally operate between military airports. Passengers are booked by AMC 

passenger booking activities. Passengers use travel orders with a control number applied by the 

TO/ITO/PTO, as travel authorization. The services are billed at the TWCF tariff rate. 

Change Fund Custodian—The individual appointed by the squadron/port operations 

officer/detachment commander to obtain operating funds from the servicing AFO in accordance 

with DFAS-DE 7010.1-R, General Accounting and Finance Systems at Base Level, and 

DODFMR 7000.14-R, Volume 5. 

Channel—APOE/APOD pairs between which common user airlift service may be provided on a 

scheduled basis. A channel does not represent the actual aircraft routing, although the two may 

be the same. Channels are established by USTRANSCOM. 

Channel Extension—A regular channel mission performing an added stop at a non-channel 

location. HQ AMC approves channel extensions on a case-by-case basis. Normally, approval is 

contingent on the onload/offload locations) being within 2 hours of a channel APOD/APOE and 

shall not result in a major deviation from mission schedule. 

Channel Traffic—Traffic moved between points designated in the AMC Sequence Listing for 

Channel Traffic. 

Channel Passenger Operations Section—The organization charged with the management and 

execution of passenger bookable seats on AMC channel missions. 618 AOC(TACC)/XOGC 

manages passenger seat inventory to ensure maximum utilization on passenger bookable channel 

missions. 

Circuitous Travel—Travel by a route other than the one that would normally be prescribed by a 

transportation officer between the places involved. 

Classified Shipment—A shipment assigned security classification by the shipper and requiring 

special handling by the carrier, consignee, and aerial ports/air terminals from origin to 

destination. 

Close Blood or Affinitive Relatives—A permanent member of, and a resident in, a military 

member's or DOD civilian employee's household and dependent on the sponsor for a home. 

Coin Assist—Designates the space-available travel of spouses, accompanying children, and 

dependent parents of military personnel reported missing in action or captured. This travel is for 

humanitarian purposes and is allowed on approval of the Chief of Staff, United States Army; 

Chief of Staff, United States Air Force; Chief of Naval Operations; or the Commandant of the 

Marine Corps. 

Commercial Gateway—A commercial airport serving as an origin/destination point for 

international air travel. 

Competent Medical Authority—A physician cognizant of the medical needs of a sick, injured, 

or wounded person and having a responsibility to provide (or to arrange to provide) the 

necessary medical care for that person.

108 AMCI24-101V14 14 AUGUST 2012 

Concurrent Servicing—The simultaneous servicing of fuel, in conjunction with maintenance, 

inspection, and loading of baggage and/or cargo with or without passengers onboard. 

Concurrent Servicing Supervisor (CSS)—The person responsible for the on-site supervision of 

all aspects of concurrent servicing operations. 

Contingency - (DOD) A situation requiring military operations in response to natural disasters, 

terrorists, subversives, or as otherwise directed by appropriate authority to protect US interests.. 

Contract Air Terminal Operation (CATO)—A contracted terminal, which has been 

designated for the sustained air movement of traffic and to serve as an authorized port for 

entrance or departure to or from the country in which located. 

Contracting Officer (CO)—The duly appointed government agent authorized to award and/or 

administer contracts and perform the day-to-day administration of the contract. The CO is the 

only person authorized to contractually obligate the government. 

Contracting Officer Representative (COR)—Government personnel who perform quality 

assurance functions for a contracted service. 

Courier, Defense Courier Service (DCS)—An officer or an enlisted member in the grade of E- 

7 or above, of the Departments of the Army, Navy, or Air Force, assigned to a courier station to 

perform Defense Courier Service duties. 

Courier Material—Material accepted by the Defense Courier Service (DCS) for movement on 

AMC, AMC contract, logistics airlift, and QUICKTRANS aircraft. 

Critical Leg ACL—The amount of payload (cargo, mail, passengers, and baggage) that may be 

carried over the segment of a mission requiring the greatest quantity of fuel. 

Customer Identification Code (CIC)—A group of up to 15 digits developed by the user service 

to enable identification of AMC charges within that service's appropriation and accounting 

structure. 

Customs Territory of the United States (CTUS)—The fifty United States, District of 

Columbia, Puerto Rico, Guam, and US Virgin Islands. 

Defense Transportation System (DTS)—Consists of military controlled terminal facilities, 

AMC controlled airlift, Military Sealift Command (MSC) controlled or arranged sealift, and 

government controlled air or land transportation. 

Delay—The criteria for military and commercial aircraft differ: 

(1) Military Aircraft—For home station originating departures, a reportable delay occurs when 

the mission departs more than 14 minutes after scheduled takeoff time. For other military aircraft 

departures, a reportable delay occurs when a mission exceeds its scheduled ground time or 

scheduled time of takeoff, whichever is later, by more than 14 minutes. 

(2) Commercial Aircraft—A reportable delay occurs when the mission blocks out 1 minute or 

more past scheduled departure. 

Delay En Route—Stop-off privilege offered to passengers at any traffic stop along the direct 

route of a scheduled AMC flight. If the segmented cost is more than the direct cost, the traveler 

pays the difference.

AMCI24-101V14 14 AUGUST 2012 109 

Depositioning Leg—That portion of a flight necessary to return an aircraft to its home base or 

station where it shall resume its normal operations. 

Designated Couriers—Is an appropriately cleared active duty member of the US Armed Forces 

(in the grades E-5 or above) or, when authorized, a US Government civilian employee (in the 

grade GS-5 or above), who is selected to take custody of, safeguard, and escort a particular DCS 

shipment. 

Distinguished Visitor (DV)—All US military personnel (active and retired), foreign national 

personnel, and civilians in the grade of colonel, Navy captain, GM-15 equivalent or above. 

En Route Station—Station between points of origin and destination at which the airlift mission 

shall stop. 

Escort—A member of the armed forces (to include DOD, contract, and other government 

agencies) assigned to accompany, assist, protect, or otherwise ensure the security, serviceability, 

or immediate employment of cargo at destination stations. Escorts must possess travel orders in 

accordance with DOD 4515-13-R. 

Essential Station Messing (ESM)—Formerly, Subsistence In Kind. Food furnished to enlisted 

personnel at government expense. ESM is also termed "Rations-In-Kind." 

Family Member—(1) Spouse of uniformed service or DOD civilian member. Unmarried 

legitimate children (including stepchildren or adopted children) under 21 years of age; or 

children who are physically or mentally incapable of supporting themselves, regardless of age, if 

dependent on the member for over half of their support. Parents of the member, or the member's 

spouse, if dependent on the member or the member's spouse for over half of their support and 

actually resides with the member's household. Student family members over age 21 for 

entitlement to transportation (AFI 36-3020, Family Member Travel). 

Federal Inspection Service Fee—Fee charged to each passenger entering the US on Category B 

missions through commercial gateways. The charge is distributed to US Customs and 

Immigration and Naturalization Service. Cash payment of this charge applies only to spaceavailable 

passengers. The charge is included in the tariff for duty passengers. 

Frequency Channel—A channel where the minimum number of missions for a given period is 

based on user stated mission essential needs rather than cargo forecasts or generation. 

USTRANSCOM must approve the minimum number per period. Service above the minimum is 

determined by tonnages generated by the user. 

General Services Administration (GSA) City Pair Fares—GSA-contracted passenger airfares 

for specific origin and destination points for use by government employees on official business. 

Global Air Transportation Execution System (GATES)— The United States Transportation 

Command's aerial and sea port operations and management information system designed to 

support automated cargo and passenger processing, and provide in-transit visibility data to the 

Integrated Data Environment/Global Transportation Network Convergence (IGC) system. 

Global Decision Support System (GDSS)— Global Decision Support System (GDSS) is a 

comprehensive unit and force-level planning, scheduling and tracking tool for all Air Mobility 

Command and AMC contracted missions. The system includes an interface with GATES and 

dozens of other systems to fulfill its global mobility mission; combining several legacy systems 

into a modernized, fully integrated global AMC C2 system.

110 AMCI24-101V14 14 AUGUST 2012 

G081--Training Management Information System to keep track of training due dates and when 

training is completed. This system will standardize and support unit training managers in the 

day-to-day management of the unit's training program. For additional guidance and information 

consult HQ AMC/A4TR. 

Greenwich Mean Time (GMT)—Also called Zulu Time. Used as the prime basis of standard 

time throughout the world. 

Ground Time—Period of time an aircraft is on the ground. Ground times for military and 

commercial aircraft differ; military aircraft ground time is computed from landing to takeoff 

while commercial aircraft is from block in to block out. 

Head Tax—Tax for each passenger departing the 50 United States on an international flight 

(reference Tax Equity and Fiscal Responsibility Act of 1982). Cash payment of the head tax 

applies to space-available passengers. The head tax is included in the tariff for duty passengers. 

Home Station—That base to which an aircraft is assigned. 

Integrated Data Environment/Global Transportation Network Convergence (IGC) - An 

integrated network of command, control, communications, and computer systems as well as 

related procedures, policy, and personnel in support of USTRANSCOM's global transportation 

management and operations. 

Intransit Passenger—Passenger(s) offloaded at a station other than the destination station and 

placed aboard an aircraft at en route stations for onward movement. 

Intransit Visibility (ITV)—The ability to provide timely and accurate information on the 

identity, status, and location of DOD unit equipment and non-unit resupply moving through the 

logistics pipeline from cargo offering and/or initial requisition to receipt by the requester. 

Manifest—Movement record of traffic transported on aircraft operated by, for, or under the 

control of the Department of Defense. 

Material Handling Equipment (MHE)—Special purpose cargo handling equipment 

compatible with the 463L cargo handling system. Examples are the 10K forklift, 25K, and 60K 

aircraft cargo loaders. 

Mixed Cargo and Passenger Missions—Scheduled airlift missions designated in the AMC 

passenger/cargo schedule or by HQ AMC for the movement of both cargo and passengers 

No-Show Passenger—An individual with a confirmed reservation for a specific mission who 

fails to check-in at the appropriate passenger service counter in time to be processed and 

manifested for that mission. 

Noncombatant Evacuation Operations (NEO)—Movement of DOD, Department of State, 

other US personnel, and designated aliens who must be moved from a threatened geographic 

area or theater of operations. 

Non-DOD US Government Tariff— Charges for transportation provided to US Government 

federal agencies other than the DOD 

Non-Spouse Minor—Any authorized dependent other than the spouse that is under the age of 18. 

Non-US Federal Agencies—FMS and non-US Federal agency users and individuals authorized 

transportation under DOD 4515.13-R (use FMS and non-US Government channel tariffs).

AMCI24-101V14 14 AUGUST 2012 111 

On-Time Arrival—An aircraft that blocks in, on, or before scheduled arrival time, plus 15 

minutes. 

On-Time Departure—An aircraft that takes off at the scheduled or established time. Take off 

within 14 minutes of scheduled time (military) or block-out within 20 minutes of scheduled 

blocks (civilian) is an on-time departure. 

Opportune Airlift—Any aircraft not on a scheduled channel mission that offers space for 

passengers, cargo, and/or mail on a reimbursable basis. 

Overpacked Meals—Frozen meals loaded on the aircraft at one station to be used by passengers 

originating at stations where the capability to provide frozen meals does not exist. 

Passenger Loading Bridge—A maneuverable and adjustable covered walkway used to deplane 

and enplane passengers between the aircraft and terminal. 

Passenger Service Center (PSC)—The primary assistance point in the passenger terminal. 

Provides a Passenger Reservation Section coordinated interface between the check-in counter 

and the passenger who arrives late, without a reservation, or with a travel problem. 

Accomplishes flight set-up for all flights processed in GATES. Has reservation/booking control 

for scheduled passenger missions from the time the pre-manifest is received until the mission 

departs. Determines travel eligibility, signs up and selects space-available and duty standby 

passengers for movement, maintains passenger backlog listings and collects passenger travel 

orders or letters of authorization. 

Passenger Terminal—All parts of the facility where AMC passenger terminal operations take 

place, to include offices, AAFES operations, and other organizations within the facility. 

Personal Excess Baggage—Pieces and/or weight in excess of that authorized; the passenger is 

required to pay for this baggage. 

Pilfered Baggage—Baggage reported as having been tampered with and/or contents removed. 

Positioning Leg—That portion of a flight necessary to move an aircraft from a station to a point 

at which a directed operation commences. 

Quality Assurance—A planned and systematic pattern of all actions necessary to provide 

confidence that adequate technical requirements are established; products and services conform 

to established technical requirements; and satisfactory performance is achieved. For the purposes 

of this contract, quality assurance refers to actions by the government. 

Radiation Safety Officer—An individual assigned and appointed by the Installation 

Commander to provide oversight and execution of a radiation safety program. This individual is 

normally assigned to the Bioenvironmental Engineering Flight within the Medical Group (or 

equivalent). 

Range Ride—An in-flight evaluation of a commercial air carrier's cabin services and conditions 

by a designated AMC representative. 

Rehandled Passengers—Passengers who are retransported, offloaded (after having been loaded), 

re-screened, re-manifested, re-boarded, or reprocessed due to circumstances not controllable by 

ATOC. These passengers shall be recorded on AMC Form 108, Rehandled Passenger Workload, 

for inclusion in the RCS: HQ AMC-DOZ (M&Q) 7107 Report. See AMCI 24-101, Vol 6.

112 AMCI24-101V14 14 AUGUST 2012 

Requirements Channel—An AMC channel that serves two points on a scheduled basis, 

depending on the volume of traffic forecast generated by the user. 

Retrograde Cargo/Mail--Cargo which originates in overseas areas, moved by any mode of 

transportation in the reverse flow of a normal traffic pattern, destined to and terminating in the 

CONUS. 

Rotate Passenger—Remove selected/manifested passenger from flight and return to the Space- 

R/Space-A backlog. 

Space-Available ( Space-A) Traffic—That traffic authorized for movement as outlined in DOD 

4515.13-R. 

Space Block—A reservation of space requested by the user and confirmed by the controlling 

agency. This reservation is made to ensure that space is made available for movement of specific 

traffic on a particular mission. 

Space Required (Space-R)/Cash Reimbursable—Space required passengers who are 

authorized and have elected to purchase an Air Transportation Authorization (ATA) for their 

movement IAW the provisions outlined in DOD 4515.13-R, Chapter 4. Cash reimbursable 

means the passenger reimburses the DOD for the travel provided. 

Space-Required Traffic—Those categories of reimbursable traffic as outlined in DOD 4515.13- 

R. 

Special Air Mission (SAM)—Missions operated by aircraft assigned to the 89 AW in support of 

the special airlift requirements of the DOD. 

Special Assignment Airlift Mission (SAAM)—A mission operated by AMC (other than the 89 

AW), which requires either a special pickup or delivery at points other than those established 

within the AMC route structure; or requirements for movement within this structure that requires 

special consideration because of the number of passengers, weight, size of cargo, urgency or 

sensitivity of movement, or other special factors. 

Standoff distance—A distance maintained between the outer wall of the inhabited portions of a 

building and the potential location for an explosive detonation. 

Sterile area—A location in which screened passengers, baggage, or cargo are isolated in such a 

way that prohibited and/or restricted items cannot be received by passengers or inserted into 

baggage or cargo. 

Suspicious Package—A suspicious package may include but not limited to a container received 

through the postal system, or found that does not meet the definition of unattended baggage. It 

could also be a box or bag found in an area it would not normally be found. See Attachment 25 

for further information. 

Tech Stop—A special stop by a scheduled mission at a station that is not part of the channel 

system. Tech stops are made on missions between channel stations. 

Transportation Working Capital Fund (TWCF)—That part of the Air Force Working Capital 

Fund operated by AMC to finance the operating costs of the airlift services provided by the 

United States Transportation Command for airlift services and is reimbursed for such costs by 

authorized customers to whom airlift service is rendered.

AMCI24-101V14 14 AUGUST 2012 113 

Travel Information Manual (TIM)—Each passenger terminal maintaining a DOD Foreign 

Clearance Guide (FCG) for the purpose of performing border clearance can obtain this 

publication by contacting the local base library. The base library shall order the publication in 

accordance with AFI 34-270, Air Force Library and Information System (AFLIS). 

Unattended Baggage—A bag or container not under positive control, used for holding personal 

property while traveling. May consist of but not limited to suitcase, duffel bag, gym bag, box or 

other container that is marked with passengers or owners name. Bag may also include tags or 

other identifying markings (see Attch 21). 

Unauthorized Baggage—Baggage weight above the authorized baggage weight allowance on 

the travel orders. Further, those items specifically prohibited by law. 

Unit Move—Movement of troops and associated cargo. 

United States Transportation Command (USTRANSCOM)—The DOD single manager for 

common-user and traffic management activities.

114 AMCI24-101V14 14 AUGUST 2012 

Attachment 2 

GLOSSARY OF CODES 

Table A2.1. Use these codes to indicate the Category of Service provided. 

CODE 

A 

B 

C 

D 

E 

F 

G 

H 

I 

J 

K 

L 

M 

N 

O 

P 

Q 

R 

S 

T 

U 

V 

W 

CATEGORY SERVICE 

Category A 

Category B, Patriot Express 

Regular/standard fare/CONUS commercial service (US flag carrier) 

CONUS courier flight; regular scheduled commercial service 

Aero medical evacuation aircraft 

Regular/standard fare international commercial service (US flag carrier) 

Regular/standard fare commercial service (foreign flag carrier) 

CONUS courier flight; commercial contract carrier aircraft 

Not used 

CONUS courier flight; military aircraft 

Not used 

AMC military (cargo) 

AMC military (passenger or passenger/cargo) (programmed capability) 

Air National Guard aircraft 

Not used 

AMC military (passenger or passenger/cargo) (un-programmed capability) 

Not used 

Air Force Reserve aircraft 

Special Assignment Airlift Mission (SAAM) aircraft 

Not used 

Unscheduled non-TCWF (opportune) passenger or cargo aircraft 

Not used 

Travel cancellation 

A2.1. "Type standby" classification of a duty standby passenger and/or: 

A2.1.1. Reason a passenger's name was removed from the pre-manifest for a flight and/or: 

A2.1.2. GATES stations shall enter the appropriate code in the "RSN CODE" data field or 

the "TYPESTNDBY" data field as appropriate. 

Table A2.2. Type Standby/PRS Cancellation Codes 

CODE TITLE EXPLANATION 

A Duplicate Booking Passenger has a duplicate booking; use this code to cancel one of 

their bookings 

E Early Arrival Personnel reporting to the APOE in advance of the reporting 

time designated in the travel order and who are accepted for 

movement on the first available aircraft 

F 

Pre-manifest cancellation (by 

requesting activity or passenger 

Indicated cancellation request by a requesting activity or 

passenger received by PRS after the pre-manifest was 

forwarded to the reservation/passenger service check-in 

counter, and before flight close out time

AMCI24-101V14 14 AUGUST 2012 115 

N No-Show Passenger A passenger, listed on the pre-manifest, who failed to 

report for a scheduled departure 

P Passport Hold Passenger delayed as a result of passport or visa 

irregularities 

W Walk-in A passenger traveling on a Space-R basis that arrives at 

the terminal without a confirmed reservation 

X Flight Passengers who reported for commercial movement on a 

scheduled flight which includes passengers on flights, 

which due to weather etc., were required to divert from the 

APOE 

Table A2.3. Grade and Title Codes 

ARMY 

General 

Lieutenant General 

Major General 

Brigadier General 

Colonel 

Lieutenant Colonel 

Major 

Captain 

lst Lieutenant 

2nd Lieutenant 

Cadet 

Officer Cadet 

Chief Warrant 

Master Warrant Officer 

Warrant Officer I 

Warrant Officer Cadet 

Command Sergeant Major 

Sergeant Major 

lst Sergeant 

Master Sergeant 

Sergeant First Class 

Platoon Sergeant 

Staff Sergeant 

Sergeant 

Specialist 

Corporal 

Private First Class 

Private 

Private 

NAVY/COAST GUARD 

Admiral 

Vice Admiral 

GEN 

LTG 

MG 

BG 

COL 

LTC 

MAJ 

CPT 

1LT 

2LT 

CDT 

OC 

CWO-5/CW5 

MW4 

CW1 

WOC 

CSM 

SGM 

1SG 

MSG 

SFC 

PSG 

SSG 

SGT 

SPC 

CPL 

PFC 

PV2 

PV1 

ADM 

VAD

116 AMCI24-101V14 14 AUGUST 2012 

Rear Admiral (Upper Half) 

Rear Admiral (Lower Half) 

Captain 

Commander 

Lt Commander 

Lieutenant 

Lieutenant JG 

Ensign 

Midshipman 

Chief Warrant Officer 

Warrant Officer 1 

Master Chief Petty Officer 

Senior Chief Petty Officer 

Chief Petty Officer 

Petty Officer First Class 

Petty Officer Second Class 

Petty Officer Third Class 

Seaman, Fireman, Airman 

Apprentice 

Recruit 

AIR FORCE 

General 


Major General 


Colonel 


Major 

Captain 

1st Lieutenant 


Flight Officer 

Chief Master Sergeant 

Senior Master Sergeant 

Master Sergeant 

Technical Sergeant 

Staff Sergeant 

Senior Airman 

Airman 1st Class 

Airman 

Airman Basic 

Aviation Cadet 

Air Force Academy Cadets 

OSI Agents 

RAD 

RAD 

CPN 

CDR 

LCD 

LT 

LJG 

ENS 

MID 

WO4, WO3, WO2 

CW1 

CPM 

CPS 

CPO 

PO1 

PO2 

PO3 

SN, FN, AN 

SA 

SR 

GEN 

LTG 

MG 

BG 

COL 

LTC 

MAJ 

CPT 

1LT 

2LT 

FOI 

CMS 

SMS 

MSG 

TSG 

SSG 

SRA 

A1C 

AMN 

AMB 

AVC 

AFC 

OSI

AMCI24-101V14 14 AUGUST 2012 117 

MARINE CORPS 

General 

GEN 


LTG 

Major General 

MG 


BG 

Colonel 

COL 


LTC 

Major 

MAJ 

Captain 

CPT 

1st Lieutenant 

1LT 


2LT 

OTHER 

Mister 1 

Miss 2 

Madame 3 

Foreign Indigenous 

F 

DEPENDENTS 

Dependent of DOD Civilians 

CVD 

Officer Dependents 

OFD 

Enlisted Dependents 

END 

INFANTS 

Officer Infant 

OIF 

Enlisted Infant 

EIF 

Civilian Infant 

CIF 

Foreign National Infant 

FIF 

Foreign National Military 

Enlisted 

FEN 

(Equivalent to US grades E-1 thru E-3) 

Enlisted 

FNC 

(Equivalent to US grades E-4 thru E-9) 

Warrant Officer All 

FWO 

Officer (Equivalent to US grades 0-1 thru 0-5) FCO 

Officer (Equivalent to US grades 0-6 and FCD 

above) 

Table A2.4. Special Passenger Category Codes. 

CODES EXPLANATION 

1 Distinguished Visitor 

2 Pregnant 

3 Infant 

4 Blind 

5 Courier 

6 First-Time Entry 

7 Medal of Honor Holder

118 AMCI24-101V14 14 AUGUST 2012 

8 Foreign Exchange Military 

9 Unaccompanied Minor Dependent 

A Civilian (including retiree) and/or dependents (not otherwise described) 

B The request contains Space-A passenger(s) who are traveling on a space reimbursable 

status. 

C Military husband traveling with military wife 

D Blue Bark or Next of Kin Deceased 

E Minor Dependents 

F Air Evac Movement – Source System TRAC2ES 

G Contingency/Exercise Travelers only 

H Foreign National 

J School Teacher 

K School Key Official 

L Differently Abled 

M Active duty member traveling PCS to retirement point 

N Active duty member traveling PCS to separation point 

P Prisoner 

Q Support personnel traveling as passengers, who must remain with the aircraft 

R Armed escort(s) accompanying other passengers 

S Board actions 

T Identifies a military member who joined the armed forces in an overseas area and is 

on initial assignment to the CONUS for training 

U Unarmed escort(s) accompanying other passengers 

V Coin Assist 

W Passenger (other than prisoner) being escorted by armed or unarmed escort. 

X Armed escort accompanying a special shipment being moved on the same aircraft 

Y Person requiring more than one seat. Unarmed escort accompanying a special 

shipment being moved on the same aircraft 

Z Next of Kin or Very Seriously Ill 

Table A2.5. Account Handling Codes. 

CODE 

A 

B 

C 

D 

E 

EXPLANATION 

Identifies a passenger who is reimbursing AMC at the government (common user) 

rate, and on a credit basis. 

Identifies a passenger who had been removed from a SAAM flight and is provided 

transportation on a channel traffic mission 

Identifies a passenger who is reimbursing AMC at the government (common user) 

rate and is paying cash 

Identifies a passenger who had been refused entry into a country due to failure to 

comply with border clearance requirements and is being returned to the nearest 

station where border clearance documents may be secured. This code should be 

displayed on the aircraft departure (boarding) manifest 

Identifies an intransit passenger

AMCI24-101V14 14 AUGUST 2012 119 

F 

G 

H 

Identifies a passenger, previously determined to be a stowaway, who is being 

returned to point of origin. This code should be displayed on the aircraft departure 

(boarding) manifest 

Identifies a passenger who is reimbursing AMC at the non-government 

(international) tariff rate and on a credit basis. 

Identifies a Space-A passenger. This code shall be displayed on the aircraft departure 

(boarding) manifest and as a prefix to the Space-A control number (sign-in date, 

sign-in time) for the passenger 

J Identifies a passenger who is reimbursing AMC at the non-DOD federal agency tariff 

rate and on a credit basis 

K Identifies a passenger who is reimbursing AMC at the non-DOD federal agency tariff 

rate and on a credit basis 

L Identifies a passenger who is reimbursing AMC at the non-DOD federal agency tariff 

rate and is paying cash 

Note: For bookable missions ensure passengers have contacted their local transportation 

office. 

Table A2.6. Transportation Priority Codes. 

PRIORITY REASON CATEGORY OF TRAVEL 

1 Emergency Space-R 

2 Urgent (deadline arrival) Space-R 

3 Urgent (important) Space-R 

4 All Other Space-R 

A Category I Space-A 

C Category II Space-A 

D Category III Space-A 

E Category IV Space-A 

F Category V Space-A 

R Category VI Space-A 

TRANSPORTATION PRIORITY 1: 

Personnel whose presence is required by an emergency so severe (death, sickness) that 

precedence should be given over all other passenger traffic and who, under no circumstances, 

should be delayed en route for other passenger traffic. Verification is required. Active duty 

personnel and command-sponsored dependents on authorized emergency Leave and Medical 

evacuees. 

TRANSPORTATION PRIORITY 2: Personnel whose movement is necessary to meet a 

destination arrival deadline (temporary duty) for accomplishing an essential mission. 

TRANSPORTATION PRIORITY 3: Personnel returning to their duty station from emergency 

leave, personnel returning to their duty station to terminate TDY status and personnel on PCS 

orders.

120 AMCI24-101V14 14 AUGUST 2012 

TRANSPORTATION PRIORITY 4: Personnel who are otherwise eligible for movement, 

unaccompanied dependents and personnel of non-DOD activities. 

Table A2.7. Type Travel Codes. 

1. Space-R: 

CODE TYPE TRAVEL 

EA Authorized or directed air travel of military enlisted personnel in permanent 

change of station (PCS) status accompanied by family members 

SL Individuals authorized Space-R travel in accordance with AFI 36-2110, 

Assignments 

NA Unfunded Space-R passengers traveling on non-TWCF aircraft 

PT Authorized or directed air travel of military personnel in temporary duty status 

(TDY/TAD) 

CT Authorized or directed air travel of civilian personnel in temporary duty status 

(TDY/TAD) 

TT A special code used to identify a travel team integrity transaction 

OA Authorized or directed air travel of military officer personnel in permanent 

change of station (PCS) status accompanied by family members 

CC Authorized or directed air travel of civilian personnel in PCS status accompanied 

by family members 

PU Authorized or directed air travel of military personnel in (PCS) status not 

accompanied by family members. 

CU Authorized or directed air travel of civilian in PCS status not accompanied by 

family members 

DS Dependent student (Space-R) 

DA Dependents accompanied by military principal 

CA Family members accompanied by a civilian principal 

DU Family members not accompanied by military principal 

CD Dependents not accompanied by civilian principal 

EL Emergency leave, military (Space-R) 

DL Military dependent traveling Space-R on emergency leave 

RL Renewal agreement travel for leave (civilian) 

RS Special combat leave 

RT Authorized reimbursable air travel of non-DOD sponsored passengers 

PC US citizen employees of the DOD when classified as Armed Forces patients 

PM Active duty or retired members of the military departments, excluding the US 

Coast Guard, in an Armed Forces patient’s status 

PD A dependent of a member of a military department on active duty; or of a member 

deceased while on active duty; or a dependent of a retired or deceased retired 

member of a military department who is authorized medical care under the 

provisions of AFI 41-210 

PE Family members of US citizen employees of the DOD when classified as Armed 

Forces patients

AMCI24-101V14 14 AUGUST 2012 121 

PZ Family members authorized to accompany US Armed Forces patients who are 

transported in PCS status reimbursable 

PP All other patients/persons for whom reimbursable transportation has been 

authorized, including the US Coast Guard and their dependents 

PA Special medical or non-medical attendant 

PB Non-DOD medical or non-medical attendant 

NR Unfunded Space-R passengers traveling on DOD aircraft for Inactive Duty 

Training 

CK Cost charge travel 

FM Foreign Military 

FS Foreign Travel 

HR Human Remains Escort 

CO Contractor Travel 

PR Prisoners 

SH OPERATION SAFE HAVEN directed travel of military/civilian personnel 

accompanied by dependents 

SJ 

OPERATION SAFE HAVEN directed travel of dependents accompanied by 

military/civilian principal 

SK OPERATION SAFE HAVEN directed travel of military/civilian dependents not 

accompanied by military principal. 

SU OPERATION SAFE HAVEN directed travel of military/civilian personnel not 

accompanied by dependents 

NC NEO directed transportation for non-US citizens 

NO NEO directed transportation for US citizens 

2. Space-R Reimbursable. Following are type travel codes for Space-A passengers who are 

authorized (and elect) to use Space-R reimbursable travel. Except as indicated, these codes may 

be used in requesting reservations. Specific categories of Space-A passengers authorized to 

travel on a Space-R reimbursable basis are identified in DOD 4515.13-R 


RA Identifies an emergency leave passenger (DOD civilians and their dependents, and 

military dependents) traveling reimbursable Space-R 

RB Identifies a close-blood/affinitive relative, accompanying PCS sponsor or 

dependents, traveling reimbursable Space-R (See Note 1) 

RD Identifies secondary students in an overseas area traveling reimbursable Space-R 

RC Identifies all other miscellaneous Space-A passengers traveling reimbursable 

Space-R 

Note: RB category reservation must be included with a sponsor's request, as current directives do 

not provide for separate travel 

3. Space-A: 


CL Emergency leave and recovered patients (dependents and civilians only) 

CR Close-blood/affinitive relative accompanying PCS sponsor or dependents 

EM Environmental and morale leave 

HF Hostile fire leave, military only 

RE Reenlistment leave

122 AMCI24-101V14 14 AUGUST 2012 

OL Ordinary leave, military only 

SA Space-A, miscellaneous (i.e. convalescent) 

SR Space-A, retired personnel 

SD Space-A, dependents 

SS Space-A, student 

SB Space-A, dependents of deployed members 

Note: Reference DOD 4515.13-R, to determine US Armed Forces patient's status 

Table A2.8. Sponsor Service Codes. 

CODE 

A 

N 

F 

M 

C 

X 

D 

J 

SPONSOR SERVICE 

Army 

Navy 

Air Force 

Marine Corps 

Coast Guard 

Other 

DLA 

Joint 

A2.2. DV CODES POSITION 1. 

Table A2.9. DV Requirements Service Codes. 

CODE 

A 

R 

C 

M 

V 

S 

F 

SERVICE CATEGORY 

Air Force 

Army 

Coast Guard 

Marine Corps 

Navy 

Civilian 

Foreign civilian or military 

A2.3. POSITION 2. 

Table A2.10. Distinguished Visitor Codes. 

CODE NUMBER 

DV IDENTIFICATION 

1 President of the US 

Heads of state of foreign countries and reigning royalty 

2 The Vice President of the US 

Governor of a State of the US 

Speaker of the House of Representatives 

The Chief Justice of the US 

Former President of the US 

Retired Chief Justice of the US 

Foreign Prime Minister or cabinet officer 

Foreign ambassador, high commissioner, or special

AMCI24-101V14 14 AUGUST 2012 123 

diplomatic representative whose credentials give him/her 

authority equal to or greater than that of an ambassador 

Former Presidents 

Secretary General of the UN 

The United States Ambassador to the UK 

Minister of foreign powers 

Associate Justices of the Supreme Court 

Retired Associate Justices of the Supreme Court 

The Cabinet: 

Secretary of State 

Secretary of Treasury 

Secretary of Defense 

Attorney General 

Postmaster General 

Secretary of Interior 

Secretary of Agriculture 

Secretary of Commerce 

Secretary of Labor 

Secretary of Health and Human Services 

Secretary of Homeland Security 

Sectary of Housing and Urban Development 

Secretary of Transportation 

Secretary of Energy 

Secretary of Education 

President Pro Tempore of the Senate 

Acting heads of Executive Departments (in the absence 

of the cabinet member) 

Former Vice Presidents of the US 

Members of the Senate and House of Representatives 

Governor of Puerto Rico 

Under Secretaries or Deputy Secretaries of Executive 

Departments (see Cabinet above for Executive 

Departments) 

Administrator, Agency for International Development 

Director, US Arms Control and Disarmament Agency 

Charge d' Affairs of foreign powers 

Former Secretaries of State 

Secretary of the Army 

Secretary of the Navy 

Secretary of the Air Force 

Director, Office of Management and Budget 

Chairperson, Council of Economic Advisers 

US Trade Representative 

Chairperson, Board of Governors, Federal Reserve 

Chairperson, Joint Chiefs of Staff

124 AMCI24-101V14 14 AUGUST 2012 

Chief of Staff, US Army 

Chief of Naval Operations 

Chief of Staff, USAF 

Commandant of the Marine Corps 

Chief of Staff 

General of the Army 

Fleet Admiral (5-star rank) 

General of the Air Force 

Secretary General and Representatives to Organization of 

American States 

Administrator of the Central Intelligence Agency 

Administrator, General Service Administration 

Director, US information Agency 

Administrator, National Aeronautics and Space 

Administration 

Administrator, Federal Aviation Agency 

Director, Office of Personnel Management 

Chairperson The Atomic Energy Commission 

Under Secretary of Defense for Research and 

Engineering 

Special Assistant to the President of the US 

Special Counsel to the President of the US 

Deputy Under Secretaries of other Executive 

Departments 

3 Assistant Secretaries Executive Departments 

Assistant Secretaries of Defense and General Counsel (by 

date of appointment) 

Active of Designate US ambassador and ministers (career 

rank when in the US) 

Under Secretaries of the Army, the Navy, and the Air 

Force 

Governors of Territories 

Commandant of the Coast Guard 

Vice Chief of Staff US Army, Vice Chief of Naval 

Operations, and Vice 

Chief of Staff US Air Force 

Generals and admirals (4-star rank) 

Retired generals and Admirals (4-star rank) 

Assistant Secretaries of the Army, the Navy, and the Air 

Force (by date of appointment within each service) 

Special Assistant to the Secretary of Defense 

Assistants to the Secretary of Defense 

Legislative Affairs 

Atomic Energy 

Director, Defense Advanced Research Projects Agency

AMCI24-101V14 14 AUGUST 2012 125 

Bishops of Washington 

4 Lieutenant Generals and Vice Admirals (3-star rank) 

Retired Lieutenant Generals and Vice Admirals 

Chief Scientists, Department of Defense, Air Force, etc. 

General counsels of the military departments 

Deputy Directors, Defense Research and Engineering and 

Deputy General Counsels (by date of appointment) 

Deputy Assistant Secretaries of Executive Departments 

Chairperson of statutory boards, committees, and 

independent agencies 

Administrative Assistants to the President of the US 

Special Assistants of military departments 

Deputy Under Secretaries of the Army, the Navy, and the 

Air Force (by date of appointment within each service) 

Counselors of foreign powers 

PL 313 (appointed civilians) 

SES 

5 Major Generals, Rear Admirals (upper half) 

Retired Major Generals, Rear Admirals 

Deputy Assistant Secretaries of the Army, the Navy and 

the Air Force (by date of appointment within each 

service) 

Surgeon General Public Health Service 

SES 

6 Brigadier Generals, Rear Admirals (lower half) 

Brigadier Generals, Commodores 

The Assistant Chiefs of Protocol 

The Secretary of the Senate 

SES 

7 Captains USN or USCG; Colonels USAF, USA, or 

USMC; or comparable rank officers of friendly nations 

Retired Captains, USN/USCG, Colonels 

Consuls in charge of consulates of foreign powers 

Second and third secretaries of foreign embassies and 

legations 

GS-15 or equivalent 

Note: The above listing is not necessarily in order of precedence 

A2.4. POSITION 3.

126 AMCI24-101V14 14 AUGUST 2012 

Table A2.11. DV Requirement Codes. 

CODE LETTER DV REQUIREMENTS 

H 

Accord honors 

M 

Accord no honors, provide meals 

N 

Accord no honors, requests informal visit 

S 

Accord no honors, provide servicing only 

T 

Accord no honors, provide transportation only 

Q 

Accord no honors, provide quarters only 

O 

No request 

EXAMPLES: 

V6H Means: Navy rear admiral (lower half) request full honors. 

A7T Means: Air Force colonel requests transportation 

R70 Means: Army colonel no requests 

A2.5. The following alpha and numeric codes identify commercial and military aircraft type and 

series: 

Table A2.12. Aircraft Type/Series Coding. 

ALPHA/NUMERIC AIRCRAFT TYPE SERIES 

CODE 

A B-707 

C B-727 

D B-737 

E B-747 

F C-17 

G 

DC-8 

H 

Reserved for future use 

I 


J C-9 

K T-43 

L C-140 

M 

KC-10 

N 

UV-18B 

O 


P 

KC-135 

Q C-130 

R C-23 

S 

C-5A 

T C-12 

U L-188 

V C-21 

W C-137 

X B-757

AMCI24-101V14 14 AUGUST 2012 127 

Table A2.13. Aircraft Type/Series Coding. 

Y 

DC-6 

Z B-767 

0 (zero) C-27 

1 T-39 

2 Other commercial aircraft type 

3 Other military aircraft type 

4 C-5B 

5 L-1011 

6 L-100 

7 DC-10 

8 MD-11 

9 Reserved for future use

128 AMCI24-101V14 14 AUGUST 2012 

Attachment 3 

AMC FORM 229, PASSENGER SERVICE FLIGHT FOLDER, INSTRUCTIONS 

A3.1. AMC Form 229 is designed to provide passenger service management with a step-by-step 

record of events. Passenger dispatch is OPR for the folder; therefore, this section shall ensure all 

information on the form is accurate and properly completed. All entries shall be legible and 

written in ink, pencil, or computer generated via GATES. Place a dash (-) in or leave blank any 

block not requiring an entry. Once the form is completed, it is reviewed by the shift supervisor or 

his/her designated representative for accuracy and content. When satisfied that all tasks have 

been accomplished and all entries are legible and complete, the supervisor or his/her designated 

representative signs in the shift supervisor block. The folder must always contain, but is not 

limited to, documents listed in the folder checklist. In the event a particular document is omitted, 

an explanation in the remarks section by the shift supervisor or his/her designated representative 

that efforts are in progress to obtain the necessary documents. AMC Form 229 may be printed 

and filed IAW local policy; however, printing/storing of the form and its associated documents is 

not a requirement unless needed during manual operations or where GATES is not available. 

A3.2. Use the following instructions when completing the outbound portion of the AMC Form 229: 

Table A3.1. Instructions on Completing Outbound AMC 229. 

Outbound 

Mission Number 

Call signs 

Aircraft Type 

Tail Number 

Mission Routing 

Carrier/Operator 

ETD Date 

ATD/Date 

Spot 

ACL 

Flight Code 

Set Up Received From 

Revised 

Set-up Passed To 

Revised 

Sequence of Events Required 

Time 

All times annotated on the folder shall be Zulu times. 

Enter the 12-position mission number, for example, PQC 

T657Y0186. (PE missions use the 12-position mission in 

conjunction with the new "MC" 4-digit mission number.) 

Enter the call sign when used in lieu of the 12-position 

mission number, for example, Pacer 61/186. 

C-17, B-747, DC-10, etc. 

Enter the last five digits of the tail number 

Enter all en route stops using three-Letter location. 

ATA, WOA, 305, 436, 60, etc. 

Estimated time of departure and Julian date, for 

example, 1630/187. 

Actual time of departure -and Julian date. 

Aircraft parking spot to be utilized 

Allowable cabin load (total seats on the aircraft) 

N/A 

Enter time and initials of the individual from whom the 

initial set-up was received (ATOC). 

Enter the time and initials of the individual from 

whom the revised set-up was received (ATOC). 

Enter the time and initials of the individual passing the 

initial set-up and to whom the set-up was passed. 

Enter the time and initials of the individual passing the 

revised set-up and to whom the set-up was passed 

Enter the time of each event which local management 

has determined to be an acceptable standard

AMCI24-101V14 14 AUGUST 2012 129 

Actual Time 

Initials 

Seats Released 

Initial Seat Release 

Revised Seat 

Tentative Meal Order In-flight 

Fleet 

Flight Open Processing/PSC 

Firm Meal Order 

In-flight 

Fleet 

Flight Closed Processing/PSC 

Baggage at Aircraft 

Final Boarding Manifest 

operating time in relation to the ETD. On scheduled 

PE missions, as a standard opening time use the 6 

hours prior to scheduled ETD for flight open and 45 

minutes prior to scheduled ETD for firm meal order 

request. 

Enter the actual time each event was accomplished. 

Enter the Initials of the individual(s) passing or 

receiving the coordinated information and the actual 

time the event was accomplished/requested. 

Enter the number of seats initially released for onload 

of originating passengers. 

Enter the total number of seats initially released by 

ATOC, the actual time of seat release, the ATOC 

controller's initials and the individual's initials 

receiving the seat release. Should the seat release 

change (plus or minus), line through the initial seat 

release and comply with the revised seat release 

instruction. 

Enter the revised seat release when there is an increase 

or decrease in the initial seat release. Annotate the 

actual time, initials of the ATOC controller, and the 

individual's initials receiving the revised seat release. 

Enter the actual time, initials of the individual passing 

the tentative meal order, and initials of the in-flight 

kitchen representative to whom the tentative request 

was passed. 


the tentative meal order, and initials of the fleet service 

representative to whom the tentative request was 

passed. 

Enter the actual time and initials of the shift supervisor 

opening the flight for processing. 

Enter the actual time, initials of the individual. 

Passing the firm meal order, and initials of the in-flight 

kitchen representative to whom the firm request was 

passed. 


the firm meal order, and initials of the fleet service 

representative to whom the request was passed. 

Enter the actual time and initials of the shift supervisor 

closing the flight 

Enter the actual time the baggage was delivered to the 

aircraft for loading and the loading crew supervisor's initials 

(at commercial gateway operations the Quality Assurance 

Personnel (QAP) shall provide these times). 

Enter the actual time when the final boarding manifest was

130 AMCI24-101V14 14 AUGUST 2012 

Pax Call/ACFT Available 

Gate Opened 

Baggage Onload Started 

Completed 

Pax Arrived at ACFT 

Passengers Onload Started 

Completed 

Meal Breakdown 

Crew/Passengers 

Passenger Breakdown Passed to 

Space-R/Space-A 

Passengers Totals 

Civilians, Blue Bark, etc. 

Passenger/Baggage Weights 

Total Weights 

Baggage Bins/Container LD-3s 

Rush Bags 

Waiver Request 

Waiver Number 

Type Waiver THETA/Single 

available. 

Enter the actual time the passenger call/aircraft is available 

for boarding and the ATOC controller's initials. 

Enter the actual time the gate is opened for passenger/handcarried 

baggage screening and the shift supervisor's initials. 

Enter actual time the baggage onload started and the 

loading crew supervisor's initials (at commercial gateway 

operations the QAP shall provide these times). 

Enter actual time the baggage onload was completed and 

the loading crew supervisor's initials. 

Enter actual time passengers arrived at the aircraft by way 

of bus or mobile lounges (at commercial gateway 

operations the QAP shall provide these times) and the 

loading supervisor's initials. 

Enter actual time the passenger onload started and the 

loading supervisor's initials (at commercial gateway 


Enter actual times the passenger onload was completed and 

the loading supervisor's initials (at commercial gateway 


Enter the amount and type of meal in the appropriate block. 

Enter the time and initials of the ATOC controller to whom 

the breakdown was passed. 

Enter the number of Space-R/Space-A passengers through, 

on, and off next stations. 

Enter the Space-R/Space-A passenger's totals thru, onload, 

and off next station. 

Enter the number of unique passengers through, onload, and 

off next station 

Enter the passenger/baggage weights for through onload, 

and off weights off next station. 

Enter the combined passenger/baggage weights for through, 

onload, and off next station. 

Enter the number of baggage bins through, onload, and off 

next station. 

Enter the number of rush baggage, onload, and off next 

station. 

Check the appropriate waiver request block yes/no. 

If passenger prohibited cargo is being airlifted and 

there were duty/Space-A passengers in the backlog 

and a waiver was not requested, annotate in the 

remarks section why the waiver was not requested. 

Enter the waiver number. 

NA

AMCI24-101V14 14 AUGUST 2012 131 

Folder Contents 

Passenger Breakdown 

Passed to Downline station 

Mission Abort/Type Abort 

Special Category 

Set-Up Prepared By/Date 

Shift Supervisor 

Check each item when the corresponding document is 

placed in the flight folder Leave blank items that do 

not apply. Additional contents are to be annotated in 

the remarks. 

Commercial gateway requirement only. 

Enter the actual time the passenger breakdown 

information received/passed, the last name (printed) 

and grade. 

Check the appropriate block when abort occurs. 

Enter grade, name, and branch of service, kind of 

passenger request/remarks special category /unique 

passenger and type of assistance, if requested. Record 

pertinent flight information not otherwise identified. 

Enter the individual's last name who prepared the 

outbound set By/Date up and the calendar date the set 

up was prepared. 

The individual reviewing the folder for signature/date 

completeness and accuracy shall sign and date in the 

block provided. Normally, the shift supervisor shall 

accomplish this; however, the shift supervisor may 

designate an individual. Individuals designated to 

accomplish this task shall sign and date. 

A3.3. Instructions when completing inbound portion of the AMC Form 229: 

Table A3.2. Instructions on completing inbound AMC Form 229 

From 

Enter the three-letter station code from which the aircraft last 

departed, for example, DNA, OKO, OSN, etc. 

ETA/Date 

Estimated time of arrival and Julian date, for example, 

1630/175. 

ATA/Date 

Actual time of arrival and Julian date. 

Spot 

Aircraft parking spot to be utilized. 

Ground Time Enter the schedule ground time, for example 3 hours, 15 

minutes, if the mission is terminating, enter term. 

Set Up Received From 

Enter the time and initials of the individual from whom the 

set -up was received 

Revised Data 

Enter the revised ETA/ Julian date, time, and initials of the 

individual from whom the data was received. 

Passenger Data Space-R/Space-A Enter the number of Space-R/Space-A passengers off and 

through. 

Totals 

Enter the Space-R/Space-A passenger totals, off, and through 

Civilians, Distinguished Visitors, Enter the number of unique passengers off and 

Blue Barks 

through 

Passenger Offload Started Enter the time passenger offloading 

Completed 

Enter the time passenger offload was completed, initials of 

the individual from whom the information was received, and

132 AMCI24-101V14 14 AUGUST 2012 

Baggage Offload Started 

Completed 

Baggage Available to passenger 

Set Up Prepared By/Date 

Shift Supervisor 

Remarks/Outbound Continued 

Remarks 

initials of the person to whom it was passed. 

Enter the time baggage offload commenced, initials of the 

individual from whom the information was received, and 

initials to whom it was passed. 

Enter the time baggage offload was completed, initials of the 

individual from whom the information was received, and 

initials to whom it was passed. 

Enter the time the first container/baggage cart of baggage 

was available to the passenger(s), initials from whom the 

information was received, and initials to whom it was passed. 

Enter the individual's last name who prepared the inbound set 

up and the calendar date (day, month, and year) the set up 

was prepared. 

The individual reviewing the folder for completeness and 

accuracy shall sign and calendar date the folder. Normally, 

this shall be accomplished by the shift supervisor; however, 

the shift supervisor may designate this task. 

Continuation of remarks from the outbound portion of the 

flight folder. 

Record pertinent flight information not otherwise identified. 

A3.4. In all cases where initials are required on AMC Form 229, the passenger service 

dispatcher's initials shall be entered after initials of the individual to whom the information was 

passed; for example, information received from fleet service and passed to passenger dispatch 

(Fleet SP/Pax Dispatch JR).

AMCI24-101V14 14 AUGUST 2012 133 

Attachment 4 

MISSION ROUTE SUPPORT CIC CHART 

A4.1. Use the following chart to construct a CIC for MRS travel when one is not provided on 

the travel order: Note: BLANKET MRS ORDERS ARE NOT AUTHORIZED. 

Table A4.1. Instructions on constructing a CIC for MRS travel. 

1 4 

2-4 MRS 

5 Headquarters Identification 

1- HQ AMC 

2- 21EMTF 

3- 15EMTF 

4- 721 AMOG 

5- 715 AMOG 

6- AFRC 

7- ANG 

8- USTRANSCOM 

6-9 Staff, Wing, or Group office Identification: Use first four of office symbol or unit designator if 

less than four use 0. Examples: HQ/AMC Pax=A4TP, 21EMTF=2100 

10-13 AMC Squadron, or Reserves Forces 

When not used, enter "0000" Example: 

Charleston= 4370 for 437 APS. 

14-15 Unique squadron identifier: 

For PE MRS traveler's use 0B, all others shall be coded 00

134 AMCI24-101V14 14 AUGUST 2012 

Attachment 5 

AMC FORM 79 PASSENGER INFORMATION 

A5.1. Purpose: An optional form to provide information to the flight attendant or 

loadmaster/boom operator and standardize placing of passenger manifests on organic and AMC 

charter aircraft. 

A5.2. This form is designed so that each station an aircraft transits can fill out their originating 

passenger information and show through load passenger information. It is intended to help the 

COR/Passenger Service Representative brief the crew on passenger totals. At the originating 

station an AMC Form 79 may be filled out to reflect passengers on that aircraft, when it arrives 

at the en route station a new AMC Form 79 should be filled out showing their originating 

passengers and the passengers going through in order to keep an accurate total. A new AMC 

Form 79 should be filled out at each stop. All manifests and other documents can be placed in 

this form for easy carriage. Each station shall dispose of the old form. 

A5.3. Blocks on AMC Form 79 should be filled in as follows: 

A5.3.1. Originating Station: Station filling out the form. 

A5.3.2. Date: Date the mission is departing. 

A5.3.3. Mission Number: Complete mission number. 

A5.3.4. Aircraft Number: Tail number of aircraft. 

A5.3.5. Aircraft Type: C-5, C-17, B-747 etc. 

A5.4. Under the PASSENGER section, the following should be filled in: 

A5.4.1. ON/THRU/TOTAL: Breakdown by onload and through-load your Space-R/Space-A 

passengers and total them under the "total" column. 

A5.4.2. Smoking: Not applicable. 

A5.4.3. Nonsmoking: Not applicable. 

A5.4.4. Waiver Number: Fill in any waiver numbers if applicable. 

A5.4.5. Total meals: Show total passenger meals. 

A5.4.6. Special Meals: Show any special meals and use the "REMARKS" block to show 

what type of meal, i.e., diabetic meal, no-salt meal, vegetarian, etc. 

A5.4.7. In-laps: Not applicable. 

A5.4.8. Preservers: Show how many child/infant preservers are needed for children. 

A5.5. Passenger breakdown assist the down line station on how many civilian, foreign nationals, 

children, infants, and DVs are on board. It is important that these blocks be filled in. 

A5.6. Remarks/DV Requests: Show any special information on DVs, special meals, or any 

information you think might be important to the crew.

AMCI24-101V14 14 AUGUST 2012 135 

Attachment 6 

STANDARDS OF PERFORMANCE 

A6.1. The following summarizes all standards of performance contained within the chapter. The 

standards accomplish several purposes. First they are measurable standards for manpower 

personnel to concisely determine manpower requirements. Second, they provide passenger 

service management yardsticks by which to measure the efficiency of their operation and make 

changes where necessary. Finally they provide goals for the passenger operation function to 

reach. They are realistic goals which, if met, shall ensure a professional and responsive 

passenger service operation 

A6.2. PSAs must adhere to the highest standards. 

A6.2.1. Provide prompt, courteous, helpful, professional service to all individuals seeking 

information. 

A6.2.2. Ensure passengers have every available opportunity to travel, commensurate with 

mission requirements. 

A6.2.3. Provide passengers with information on local lodging and dining, transportation and 

other related services/resources. 

A6.2.4. Assist passengers in resolving travel related problems (i.e., AMC Flight 

Reservations, travel orders, border clearance documents and travel eligibility criteria). When 

a problem is discovered with a passenger's "paperwork" guide them to the nearest agency 

where the customer may be able to solve the problem. 

A6.3. Baggage should begin arriving for passengers to claim not later than 20 minutes after 

block-in of the aircraft. 

A6.4. Passengers should be processed within an average of 5 minutes after presenting 

themselves at the check-in counter. 

A6.5. Open additional passenger check-in counters, if available, when passengers stand in line 

longer than 15 minutes waiting to process. 

A6.6. Provide complete, accurate, and timely flight information. Flight schedules shall be posted 

for the next 48 hours. 

A6.7. All passengers should be able to clear inbound immigration/border clearance agencies 

within 45 minutes after aircraft block-in. 

A6.8. AMC passenger agents shall address passengers by name at least once during a 

transaction. 

A6.9. AMC Form 76/76A and AMC Form 253 shall be available for use by all passengers. 

A6.10. Passenger agents shall be in strict compliance with AFI 36-2903. 

A6.11. Passengers should be able to begin deplaning within 5 minutes of aircraft block-in time 

or within 10 minutes for C-5 aircraft. 

A6.12. Passenger check-in agents shall be available to check-in passengers at least 6 hours prior 

to a scheduled flight departure for passenger bookable missions.

136 AMCI24-101V14 14 AUGUST 2012 

A6.13. Smoking, eating, and drinking are prohibited behind processing counters and while 

performing duties in public areas. 

A6.14. Have the first passenger on the aircraft no earlier than 30 minutes prior to block time and 

the last passenger on the aircraft 10 minutes prior to aircraft block time. 

A6.15. Blue Bark, Coin Assist, and special category passengers shall be provided DV type 

service. 

A6.16. Make an announcement every 20 minutes to inform passengers of the current status 

during all delayed flights. 

A6.17. Accommodate any late arriving pre-manifested passengers up to flight departure time as 

long as seats are open. 

A6.18. Standard Space –R show time is no later than two (2) hours and 20 minutes prior to 

aircraft scheduled departure. Space-A show time/roll call shall be no earlier than two (2) hours 

and 20 minutes prior to aircraft scheduled departure

AMCI24-101V14 14 AUGUST 2012 137 

Attachment 7 

COUNTRY CODES FOR SPACE-A SIGN-UP 

Table A7.1. Country 

COUNTRY/AREA CODE 

Alaska 

ALK 

American Samoa SAM 

Argentina 

ARN 

Ascension Island ASC 

Australia 

AUS 

Azores 

AZO 

Bahamas 

BHA 

Bahrain 

BAH 

Barbados 

BDO 

Belize 

BIZ 

Bermuda 

BRM 

Bolivia 

BOL 

Brazil 

BZL 

British West Indies WSI 

Canada 

CND 

Caroline Islands CLI (Includes YAP, KSI, ROR, TKK, AND 

PNI) 

Chile 

CHL 

Colombia 

CMB 

Costa Rica 

CST 

Crete 

CRT 

Cuba 

CBA 

Cyprus 

CYP 

Diego Garcia DGR 

Dominican 

DOM 

Republic 

Ecuador 

ECU 

Egypt 

EGY 

El Salvador 

ELS 

Germany 

GER 

Great Britain GBN 

Greenland 

GLD 

Guatemala 

GML 

Haiti 

HTI 

Hawaii 

HAW 

Honduras 

HOD 

Hong Kong 

HNG 

Iceland 

ICE 

Indonesia 

IND (Includes DJK) 

Ireland 

IRE 

Israel 

ISR

138 AMCI24-101V14 14 AUGUST 2012 

Italy 

ITA (Includes Sicily and Sardinia) 

Jamaica 

JAM 

Japan 

JPN (Excludes Okinawa) 

Johnston Atoll JSN 

Jordan 

JRD 

Kenya 

KEN 

Korea 

KOR 

Liberia 

LIB 

Malaysia 

MAY (Includes Singapore) 

Marcus Island MCS 

Marshall Islands MSH (Includes Kwajalein) 

Mariana Islands MRA (Includes UAM AND SPN) 

Midway Island MID 

New Zealand NZD 

Nicaragua 

NCG 

Norway 

NOR 

Okinawa 

OKN 

Panama 

PAN 

Paraguay 

PAR 

Peru 

PRU 

Philippine Islands PHI 

Portugal 

POR 

Puerto Rico 

PUE 

Saudi Arabia SAU 

Somalia 

SOM 

South Africa SAF 

Spain 

SPA (Includes Palma and Mahon) 

Sudan 

SUD 

Sweden 

SWE 

Thailand 

THA 

Turkey 

TUR 

United States USA (CONUS ONLY) 

Uruguay 

URU 

Venezuela 

VEN 

Virgins Islands VGN 

Volcano Island VOL (Includes IWO) 

Wake Island WKE 

Zaire 

ZAI 

Note: On selection for movement, use the three-letter destination code 

(SUU, 

DOV, OKO, etc.) document movement

AMCI24-101V14 14 AUGUST 2012 139 

Attachment 8 

WEBSITE LINKS 

A8.1. HQ AMC/A4TP Messages and Policy Updates: https://www.my.af.mil/gcssaf/USAF/AFP40/d/1074111948/Files/a4t/a4tp/hello.html 

A8.2. Forms and Publications: http://www.e-publishing.af.mil/ 

A8.3. AMC Space-A information: http://www.amc.af.mil/amctravel/index.asp 

A8.4. AMC Visual Aids: http://www.e-publishing.af.mil/txtSearchWord=AMCva 

&rdoFormPub=rdoPub 

A8.5. Defense Transportation Regulation: http://www.transcom.mil/j5/pt/dtr.cfm 

A8.6. DOD Publications: http://www.dtic.mil/whs/directives/corres/pub1.html 

A8.7. DOD Forms: http://www.dtic.mil/whs/directives/infomgt/forms/formsprogram.htm 

A8.8. HQ AMC/A4TP Community of Practice: https://afkm.wpafb.af.mil/community/ 

views/home.aspxFilter=OO-LG-AM-88 

A8.9. AMC Channel Sequence Listing: https://tacc.scott.af.mil/default.aspaction= 

FILEUPLOAD&component=xogd_files&filename=sequencelisting.pdf 

A8.10. US Government Department of Defense Airlift rates and US Government Non- 

Department of Defense Rate Tariffs: http://www.transcom.mil/rates/fy11Rates/ 

A8.11. GATES: https://www.my.af.mil/gcss-af/USAF/AFP40/d/1074111948/ 

Files/a4t/a4ti/gates/hello.html 

A8.12. Foreign Clearance Guide (FCG): https://www.fcg.pentagon.mil/fcg.cfm 

A8.13. Integrated Data Environment/Global Transportation Network Convergence 

(IGC): https://www.igc.ustranscom.mil/igc/unauth/welcomeAboutIGC.xhtml;jsessionid=9 

BC6Mv0b1nVn1HY5Knvn52YbZ8JtCFmdpQtRw8z2L31QR3GBmhk9!-432996352 

A8.14. Personal Property Consignment Instruction Guide: https://tops.ppcigweb.sddc. 

army.mil/ppcig/menu/query/country.do 

A8.15. TSA: http://www.tsa.gov/ 

A8.16. Web Based Training: https://amc.csd.disa.mil/kc/login/login.asp 

A8.17. AMC Terminal Design Guide: http://www.wbdg.org/ccb/AF/AFDG/ 

passengerterminal.pdf 

A8.18. Customs and Border Protection Carrier Information Guide 

http://www.cbp.gov/linkhandler/cgov/travel/inspections_carriers_facilities/carrier_info_gui 

de/carrier_info_guide.ctt/carrier_info_guide.pdf 

A8.19. TWCF Cash Collection Procedures https://www.my.af.mil/gcssaf/USAF/AFP40/d/1074111948/Files/a4t/a4tp/funds_custodian/hello.html 

A8.20. Note: ALL WEB LINKS ARE SUBJECT TO CHANGE.

140 AMCI24-101V14 14 AUGUST 2012 

Figure A9.1. Space-A Sign-up Stamp. 

Attachment 9 

SPACE-A SIGN-UP STAMP

AMCI24-101V14 14 AUGUST 2012 141 

Attachment 10 

AMC FORM 305, RECEIPT FOR TRANSFER OF CASH AND VOUCHERS 

Figure A10.1. AMC Form 305, Receipt for Transfer of Cash and Vouchers 

RECEIPT FOR TRANSFER OF CASH AND 

VOUCHERS 

ACCOUNTING AND FINANCE OFFICER OR DEPUTY 

■ ADVANCE FROM ■ RETURNS TO 

DATE 

20110915 

DENOMINATION NUMBER AMOUNT 

100 

50 

20 3 $60.00 

10 2 $20.00 

5 

2 

1 15 $15.00 

.50 2 $1.00 

.25 4 $ 1 . 0 0 

.10 10 $1.0O 

.05 30 $1.50 

.01 50 $0.50 

CHECKS 

VOUCHERS 

OTHERS 

TOTAL $100.00 

RECEIVED BY Jeffrey W. Cobb 

AMC FORM 305, 19990201 (EF-V1)

142 AMCI24-101V14 14 AUGUST 2012 

Attachment 11 

DD FORM 1131, CASH COLLECTION VOUCHER 

Figure A11.1. DD Form 1131, Cash Collection Voucher.

AMCI24-101V14 14 AUGUST 2012 143 

Attachment 12 

LETTER TO THE PASSENGER (SAMPLE) AND DISPLAY 

Figure A12.1. Letter to the Passenger (Sample) and Display. 

Fellow Traveler, 

I want to take this opportunity to welcome you to the AMC Passenger Terminal 

(insert location here). We are committed to providing you with the best possible 

service. Our passenger service agents are dedicated professionals who take great 

pride in what they do. 

Let us know if you have any questions or concerns during your travels. Passenger 

terminal personnel and AMC leadership at this facility are your best avenues for 

answers to questions/concerns. Please give us the opportunity to address your issues. 

The forms below are a direct line to us and to Senior AMC leadership. 

Sincerely, 

(insert appropriate name here) 

Note: Inside boxes shall be made from 1/8" masonite and 1/2" pine gussets or 1" X 1/2" pine for 

inside frame reinforcement at corners. SPECIAL NOTE: Exterior shall be wood grain formica 

or a suitable type wood grain finish

144 AMCI24-101V14 14 AUGUST 2012 

Attachment 13 

SAMPLE PUBLIC VOUCHER FOR REFUNDS, SF FORM 1049 

Figure A13.1. Sample Voucher for Refunds, SF Form 1049.

AMCI24-101V14 14 AUGUST 2012 145 

Attachment 14 

AF FORM 79 INSTRUCTIONS 

A14.1. The AF FORM 79, Head Count Record, is a controlled form, therefore it needs to be 

safeguarded at all times. It is designed to account for all meals sold in the dining facilities or 

field facilities. Track the form on AF Form 1254, Register of Cash Collection Sheets, by the 

Serial number. All forms must be original and entries made need to be in ink or other permanent 

means. 

A14.2. Serial Number - This number is designated by publications. 

A14.3. Organization/ Facility - Printed or typed name of organization or facility. If location is 

classified, put "classified". 

A14.4. Meal/Flight Meal Rate - input the current meal rates (DOD meal rates, MRE, AF Flight 

Large/Small meal rate) for the meal being sold. 

A14.5. Operating Charge - input operational charges (surcharge) for the meal. 

A14.6. Columns A/B/C/D 

A14.7. Name - signature of personnel purchasing meal. 

A14.8. Cash Customers shall use their payroll signature. 

A14.9. Essential Station Messing (ESM) Customers shall legibly print their first and last name. 

All cashiers must physically verify the name and last four of the customer's social security 

number on the reverse side of the ID card. 

A14.10. Grade - input individual's pay grade. 

A14.11. Meal Period - input meal period code; use B - Breakfast, L - Lunch, D – Dinner. 

A14.12. M - Midnight, F - Flight Meals. 

A14.13. Social Security Number - ESM ONLY! The customers shall input their last four (4) 

digits of their social security number (required for ESM Sales). All cashiers must physically 

verify the name and last four of the customer's social security number on the reverse side of the 

ID card. 

A14.14. Sales Amount - input the amount of sale minus the surcharge. 

A14.15. Op Chg - Operating charge (surcharge) for dining facilities is 33% of the total sale. For 

field & flight kitchen operations, use the amounts as indicated on the DOD Meal Rates. 

A14.16. Totals at the bottom of each column 

A14.17. A - Count the number of ESM meals, total cash sales, and total all operating charges. 

Input totals at the bottom of Column A. 

A14.18. B - Count the number of ESM meals, total cash sales, and total all operating charges 

from Column B. Add both totals from Columns A and B. Input combined totals from Columns A 

and B at the bottom of Column B; carry over the total to top of Column C.

146 AMCI24-101V14 14 AUGUST 2012 

A14.19. C - Count the number of ESM meals, total cash sales, and total all operating charges 

from Column C. Add the combined totals from Columns A & B with Column C. Input the three- 

Column total at the top of Column D. 

A14.20. D - Count the number of ESM meals, total cash sales, and total all operating charges 

from Column D. Add the combined totals from Columns A, B, & C and add the amount with 

Column D. Input the four Column totals in the blocks marked total. 

A14.21. Refund Data 

A14.22. Input individual's name, grade, the meal period (Breakfast, Lunch, etc), meal type, 

(MRE, Flight Meal, etc.) and the amount refunded. 

A14.23. Explanation: Input reason for refund. 

A14.24. Totals Section 

A14.25. Total All Cash Collected - input dollar value. 

A14.26. Less Refunds - input dollar value of any refunds. 

A14.27. Cash Overages/Shortages - input dollar value of any overages /shortages. 

A14.28. Net Cash for Turn-In - input dollar value of the total amount collected. This amount 

shall be transferred to the DD Form 1131, Cash Collection Voucher. 

A14.29. Explanation of overages/shortages 

A14.30. Explain why there were differences. 

A14.31. Signatures 

A14.32. Make sure the facility supervisor and the person making the collection signs the form. 

A14.33. The NCOIC of an activity requesting meals for consumption away from the dining 

facility shall sign in the "REMARK" section. The individual picking up the meals shall sign as 

the "Person Making Collection." 

A14.34. Construct the display as depicted

AMCI24-101V14 14 AUGUST 2012 147 

Figure A14.1. AF Form 79

148 AMCI24-101V14 14 AUGUST 2012 

Attachment 15 

RUBBER STAMPS FOR CHECKS EXAMPLES 

Figure A15.1. Rubber Stamps for Checks Examples. 

DUTY/BUSINESS/HOME PHONE 

NAME ___________________________ 

RANK/GRADE______________________ 

MIL ORG____________________________ 

DUTY 

STATION_________________________ 

PLACE OF BUSINESS 

LOCATION___________________________ 

HOME 

ADDRESS______________________ 

Note: Information appearing on the face of this check, if correct, need not be repeated above 

A15.1. Example 3: Pay to the order of any Federal Reserve Bank or branch or general 

depository for credit to the (organization) financial services officer (name of station, state.) 

(date). This check is in payment of an obligation to the US and must be paid at par N.P. (NET 

PROCEEDS). 

A15.2. Example 4: I consent to immediate collection from my pay the amount of this check 

plus any bank charges if this check is dishonored: Member Signature and 

date:

AMCI24-101V14 14 AUGUST 2012 149 

Attachment 16 

EXAMPLES OF DISHONORED CHECKS MEMORANDUMS 

Figure A16.1. Example 1 - Dishonored Check Memorandum.

150 AMCI24-101V14 14 AUGUST 2012 

Figure A16.2. Example 2 - Dishonored Check Memorandum. 

FROM: 

SUBJECT: Dishonored Check 

1. Our records indicate (Person's Name) is assigned to your organization. We would appreciate 

your assistance in redeeming a check written by (Member or the Member's Dependent's Name). 

During the notification to ("Person's Name) concerning this dishonored check, we believe a 

quick review with them on the provisions of Article 134, UCMJ, Failure to Pay Just Debts, is 

appropriate. We request you advise (Person's Name) that failure to redeem a check within 5 days 

of being notified it was dishonored is presumptive proof of an intent to defraud and can be used 

as evidence in punishment under the UCMJ. 

2. If he/she is being discharged or released from active duty within the next 6 months, request 

your assistance to ensure that member either redeems the dishonored check, or that the amount of 

the dishonored check is withheld from the member's final pay in accordance with DOD Military 

Pay and Allowance Entitlement Manual (DODPM). If he/she is not assigned to your unit, please 

advise us by phone or return mail. If he/she has been reassigned to another organization, please 

forward this letter to the current commander for action. 

3. If you wish, we shall be happy to discuss this case. The telephone numbers are as follows 

a. Commercial: (XXX)-XXX-XXXX 

b. DSN:XXX-XXXX 

c. Our office hours are ___________ to _______ Monday through Friday. 

Signature Block

AMCI24-101V14 14 AUGUST 2012 151 

Attachment 17 

EXAMPLE DD FORM 139, PAY ADJUSTMENT AUTHORIZATION 

Figure A17.1. Example DD Form 139, Pay Adjustment Authorization.

152 AMCI24-101V14 14 AUGUST 2012 

Attachment 18 

PASSENGERS ON DELAYED AIRCRAFT 

A18.1. The following table is used for deciding the appropriate handling of passengers on 

delayed aircraft. 

Table A18.1. Delayed Passenger (Decision Table). 

Aircraft is organic and delayed at en route stop 

Aircraft is contract commercial and is delayed at 

originating/en route stop. 

Organic and contract commercial aircraft that 

terminate before end destination. 

Space-A passengers are responsible for their own 

meals and billets. Onward movement via the same 

organic aircraft is provided when the aircraft resumes 

its mission. 

If carrier non-controllable (i.e., weather) and the delay 

is at a location where TWCF funds are not available 

(regardless if DOD facilities are available or not), then 

the carrier shall provide for pre-booked and all 

manifested passengers (to include Space-A*) at the 

request of the on-call contract administrator, and is 

reimbursed by AMC. If carrier non-controllable and 

the delay is at a location where DOD facilities and 

TWCF funds are available, then lodging support of 

service members in a group travel status shall be cared 

for by AMC. If carrier controllable, the carrier takes 

care of the passengers IAW AMCI 24-201. 

Space-A passengers are responsible for their own 

meals, billets, and onward movement from the 

unplanned termination stop. 

Aircraft is contract commercial 

The carrier is responsible for meals, billets, and 

onward movement of the Space-A passengers on a 

mission that at a location where no availability for 

continued DOD Space-A movement exists (i.e., a 

mission from Ramstein AB Germany destined for 

Baltimore-Washington IAP, MD terminates at 

Shannon, Ireland). If termination occurs at a location 

where availability for continued DOD Space-A exists, 

the carrier shall provide onward movement for duty 

passengers only. 

Note: *Space Available passengers can be provided billeting and transportation during non-controllable 

delays, after they have been manifested, boarded on the aircraft, and the aircraft blocks. Refer to AMCI 

65-602 for the care of service members traveling in group travel status on TWCF

AMCI24-101V14 14 AUGUST 2012 153 

A19.1. Flight Arrival Announcements: 

Attachment 19 

SUGGESTED TERMINAL ANNOUNCEMENTS 

A19.1.1. All passengers terminating; Good________ ladies and gentlemen. Welcome to. 

The local time is_______. Before deplaning, please check around your seating area and in the 

overhead compartments for any personal belongings. Please secure all items such as hats, 

gloves, pencils, pens, identification badges, coins, cell phones, etc. Any loose items can 

cause serious damage to the aircraft or injury to personnel. Again welcome to_______ and 

thank you for flying with the Air Mobility Command. 

A19.1.2. With thru load passengers; Good_______ ladies and gentlemen. Welcome 

to_______. The local time is_______. For those passengers terminating their travel at______ 

please check around your seating area and in the overhead compartments for any personal 

belongings. Please secure all items such as hats, gloves, pencils, pens, identification badges, 

coins, cell phones, etc. Any loose items can cause serious damage to the aircraft or injury to 

personnel. For those passengers continuing on to_______, the aircraft shall be on the ground 

for approximately_______ minutes. We recommend you stay on board, but if you wish to 

deplane, you may do so. The aircraft shall be refueled and the restrooms serviced while on 

the ground. Once refueling begins, we cannot allow anyone to deplane. Please refrain from 

using the restrooms while they are being serviced and for safety reasons please limit your 

movement about the cabin. Again, welcome to and thank you for flying with Air Mobility 

Command. 

A19.1.3. Baggage arrival announcement; Good ladies and gentlemen. Welcome 

to . Baggage from AMC flight is (now arriving/shall be arriving in 

__________ minutes). As many bags look alike, please check the number on your baggage 

claim ticket with then number on your bag. If you have any problems in claiming your 

baggage, please check with the AMC representative in the baggage claim area or with the 

lost and found baggage office located ______________________________. 

A19.2. General Terminal Announcements: 

A19.2.1. Flight arrival announcement; Air Mobility Command flight number_______, 

is now arriving. Passengers on board this flight may be met outside the baggage claim area 

_______ located ________. Once again Air Mobility Command announces the arrival of 

flight ____ number from . Passengers on board this flight may be met 

outside the baggage claim area located_______. 

A19.2.2. Periodic baggage announcement; Good 

ladies and gentlemen. AMC 

passengers are reminded that they must keep their bags with them at all times. Any 

unattended bags shall be confiscated. If you notice an unattended bag in the terminal, please 

notify a Passenger Service Agent immediately. 

A19.2.3. Delayed flight departure announcement; For those passengers awaiting the 

finalprocessing and boarding of AMC flight number 

, we are sorry to announce 

your

154 AMCI24-101V14 14 AUGUST 2012 

A19.2.4. Periodic terminal amenities announcement; For passengers not familiar with the 

services available in our terminal area, we would like to point them out. (Describe services 

available, that is, snack bar, bookstore, nursery, telephone, and operating hours. This briefing 

should be made periodically during the terminal operating hours particularly during the day 

when large number of passengers are in the terminal). 

A19.2.5. Passenger gating announcement; Good ladies and gentlemen, 

passengers holding boarding passes for flight number destined for should 

proceed to gate number 

for final processing and boarding of your flight. If you 

have a reservation on flight number 

and have not checked your baggage, please 

proceed to the passenger check-in counters located at 

. Once again passengers 

holding confirmed reservations and boarding passes for flight number destined for 

______ should proceed to gate number 

for the final processing and boarding of 

your flight. 

A19.2.6. Gated passengers pre-boarding; Good 

ladies and gentlemen, in a few 

minutes we shall begin the boarding of flight destined for . Please 

remain seated until you are called forward for final boarding. We shall board families with 

small children, unaccompanied children, and those requiring assistance first. At this time, I 

want to remind you that your carry-on baggage must be able to be placed under your seat or 

be accommodated in the overhead storage compartments of the aircraft. Baggage that is too 

large must be checked and shall be placed in the baggage compartment of the aircraft. Please 

secure all items such as hats, gloves, pencils, pens, identification badges, coins, cell phones, 

etc. Any loose item can cause serious damage to the aircraft or injury to personnel. Again, 

please remain seated. We shall announce the final boarding of your aircraft in a few minutes. 

A19.2.7. Gated passengers boarding announcement; Good 

ladies and gentlemen, 

in a few minutes, we shall begin the boarding for flight number 

destined for 

______. Please remain seated until you are called forward. At this time we shall accomplish 

preloading of all families with small children, unaccompanied children and anyone requiring 

special assistance. Again all families with small children, unaccompanied children, and 

anyone requiring special assistance may come forward to the boarding gate at this time. For 

all remaining passengers, please remain seated. We shall begin boarding you in a few 

minutes. When boarding begins, we shall board you by row numbers. Please have your 

boarding passes available for the passenger agent. 

A19.2.8. Space-A Roll Call; Good ladies and gentlemen, in approximately 

_______ minutes we will begin our Space-A roll call for (list destinations). As a reminder all 

passengers must be marked present before the roll call begins. If you are not currently 

marked present please see a passenger service agent. All bags should be tagged with your 

contact information. Hazardous material or fire arms must be declared at passenger check-in. 

Please be advised while traveling on AMC flights the appropriate dress must be followed. 

Open-toed/open-heeled shoes, narrow based high heels, sandals, and flip flops are prohibited 

on military aircraft. Passengers are also reminded that use of tobacco products is prohibited 

aboard AMC owned or controlled aircraft.

AMCI24-101V14 14 AUGUST 2012 155 

A19.2.9. Negative seat release; Ladies and Gentlemen, for those awaiting possible seats on 

Mission with destinations to ,due to security and mission requirements 

no seats will be offered on this mission. Again, for those passengers awaiting possible seats 

on mission with destinations to 

, due to security and mission requirements, no 

seats will be offered on this mission. Thank you. (You may add the next show time if 

available).

156 AMCI24-101V14 14 AUGUST 2012 

Attachment 20 

TERMINAL X PROGRAM STANDARDS 

Small Terminal 

Categories IA and IB: 4,000 to 20, 000 Sq Ft 

For Additional Information See Passenger Terminal Design Guide 

AMC Passenger Terminal Survey 

Baggage Carts Minimum 10 

(increase based on workload) 

Information for Bus/Taxi Service 

Business Center 

Computers – Min 1 

Fax/Scanning and Printer Capability – Min 1 

Cable Television 

Special Category Lounge 

Family Lounge 

Central Lobby 

Children’s Play Area 

Credit Card Reader 

Electronic Washrooms 

Electronic Entry/Exit 

Commercial wireless internet 

FIDS @ Passenger Terminal: 

Central Lobby/Flight Check-In: 1Min 

Departure Gate Area: 1 Min 

Arrival Lobby/Customs: 1 Min 

Special Category Lounge : 1Min 

FIDS on local access channel if local access 

channel exists 

Food Availability 

Interactive Customer Evaluation(ICE) 

Infant Changing Station 

(Minimum 1 per restroom) 

Lounges: 


Family Lounge 

Self-Signup (based on terminal hours) 

FIDS at Lodging 

Sufficient seating 

Telephone Service 

Commercial and DSN Access 

Automated Telephone Service 

Flight Recording Service 

Travel Information 

Minimum-AMC Gram 

Base Directory 

Car Rental Agency Listing 

Hotel Lodging Listing 

Desirable (Small Terminal) 

ATM Machine 

Information Kiosk 

Long Term Parking 

Media Device Charging Station 

Shower(s) 

US Postal Service Mailbox and Stamp Machine 

Video Game Consoles 

USO 

Wheelchair 

Medium - Large Terminal 

Categories II and III: 20, 000 Sq Ft – 80,000 Sq Ft 

For Additional Information See Passenger Terminal Design Guide

AMCI24-101V14 14 AUGUST 2012 157 

AMC Passenger Terminal Survey 

Baggage Carts Minimum 30 

(increase based on workload) 

Information for Bus/Taxi Service 

Business Center/Informational Kiosk 

Computers – Min 1 

Fax/Scanning and Printer Capability-Min 1 

Cable Television 


Family Lounge 

Central Lobby 

Children’s Play Area 

Credit Card Reader 

Electronic Washrooms 

Entry/Exit Electronic 

FIDS @ Passenger Terminal: 

Central Lobby/Flight Check-In: 

1 per 2500 Sq Ft 

Departure Gate Area: 1 per 2500 Sq Ft 

Arrival Lobby/Customs: 1 per 1550 Sq Ft 

Special Category Lounge : 1Min 

FIDS at Lodging – Min 1 

Food Availability 

(not required if eating establishment within ¼ mile 

of terminal) 

Interactive Customer Evaluation(ICE) 

Infant Changing Station 

(Minimum 1 per restroom) 

Lounges: 


Family Lounge 


Professional Signage 

Self-Signup (based on terminal hours) 

Sufficient seating 


Telephone Service 

Commercial and DSN Access 

Automated Telephone Service 

Flight Recording Service 

Travel Information/Service 

AMC Gram 

Base Directory 

Car rental agency listing 

Hotel lodging listing 

Long Term Parking 

Video Game Consoles 

FIDS on local access channel if local access 

channel exists 

Commercial wireless internet Wheelchair – Min 1 

Desirable (Medium - Large Terminal) 

ATM Machine 

US Postal Service Mailbox , Stamp Machine 

USO 

Shower(s)

158 AMCI24-101V14 14 AUGUST 2012 

Attachment 21 

UNATTENDED BAGGAGE CHECKLIST 

A21.1. Upon observation of or notification of unattended baggage in the passenger terminal, 

immediately implement the following actions: 

A21.1.1. Notify terminal supervisor. 

A21.1.2. Do not move the bag; maintain constant vigilance of the bag. 

A21.1.3. Look for identification, then make an announcement for the owner of the bag to 

proceed to the passenger service counter. 

A21.1.4. If the owners name is not on the bag, make the announcement using a description 

of the bag and its location. Sample announcement: 

A21.1.4.1. "Good morning (afternoon/evening) ladies and gentlemen. Shall the owner of 

a (description) bag located (where), please proceed to the passenger service counter. 

Once again." 

A21.2. If the owner does not claim the bag within five minutes of announcement: 

A21.2.1. Utilize the explosive trace detection (Ion Track) equipment to screen the 

unattended bag for explosive residue. Do not move the bag while sampling. When explosive 

trace detective equipment is not operational request assistance from local security forces. 

A21.2.2. If no explosive residue is found, take the unattended bag to the X-ray machine for 

examination. 

A21.2.3. If nothing suspicious is found, the bag shall be opened and inventoried prior to 

placing in baggage lost and found . 

A21.3. If trace elements of explosive material are found: 

A21.3.1. If explosive material is found on initial screening, re-screen bag with a new trap to 

verify presence of explosive material. 

A21.3.2. If second screening is positive, contact local law enforcement/security authorities. 

Notify authorities of unattended bag found and two positive scans for explosive material 

have been performed utilizing Ion Track equipment. 

A21.3.3. Follow instructions of the law enforcement/security agency. 

A21.3.4. If directed to evacuate the terminal, use the following announcement: 

A21.3.4.1. "Good morning (afternoon/evening) ladies and gentlemen. At this time, we 

ask that everyone exit the building immediately. Please assemble in (give location). 

Please remain there until directed to return to the terminal. Thank you for your 

cooperation. Once again." 

A21.4. Terminal cleared for re-entry: 

A21.4.1. Shift Supervisor shall re-enter first. A21.4.2. All others may re-enter terminal.

AMCI24-101V14 14 AUGUST 2012 159 

Attachment 22 

ION TRACK POSITIVE READING CHECKLIST 

A22.1. When a positive reading is received, rescan item to verify positive reading: A22.1.1. If a 

second positive reading is received, notify terminal supervisor. A22.1.2. Terminal supervisor 

should question passenger for possible causes 

A22.1.1. Has passenger recently been on a golf course or other areas with fertilizer 

A22.1.2. Has the passenger recently fired a weapon, reloaded or handled ammunition 

A22.1.3. Is the passenger required to handle explosives in the performance of his or her 

duties, or recently been in a combat zone 

A22.1.4. Does the passenger take medication that may cause a positive reading, such as 

Nitro tablets for a heart condition 

A22.2. If questions are satisfactorily answered, request passenger open container for physical 

examination or X-ray container. If no prohibited items are found, release bag back to passenger 

to proceed on the flight. 

A22.3. If questions are not satisfactorily answered or other reasons exist, do not return baggage, 

notify the law enforcement/security control center.

160 AMCI24-101V14 14 AUGUST 2012 

Attachment 23 

UNDECLARED FIREARM FOUND 

A23.1. If an undeclared firearm is found during checked baggage screening, notify terminal 

supervisor. Do not return bag to passenger. 

A23.1.1. Terminal supervisor shall take possession of bag containing firearm and question 

passenger to determine if firearm meets requirements for shipping in checked baggage. 

A23.1.2. If firearm is properly documented and meets firearm movement requirements, 

remind passenger firearms must be declared at time of check-in. 

A23.1.3. If firearm is not properly documented, notify Law Enforcement/Security Control 

Center Desk and follow their directions. 

A23.2. If an undeclared firearm is found during hand carried baggage screening, do not return 

bag to passenger, notify terminal supervisor. 

A23.2.1. Terminal supervisor shall take possession of bag containing firearm and question 

passenger to determine if firearm meets requirements for shipping in checked baggage. 

A23.2.2. If firearm is properly documented and meets firearm movement requirements place 

in passengers checked baggage. 

A23.2.3. If firearm is not properly documented, notify Law Enforcement/Security Control 

Center and follow their directions. Note: Firearm shall be handled as loaded. Terminal 

Supervisor may minimally handle firearm to see serial numbers.

AMCI24-101V14 14 AUGUST 2012 161 

Attachment 24 

SUSPICIOUS PACKAGE 

A24.1. Suspicious packages shall be handled differently than unattended baggage. The 

following information should help in identifying suspicious packages. 

A24.2. A suspicious package may look more like a piece of mail, a shipped package, or a plain 

container left in an unusual location or hidden. Items to look for are: fictitious or no address, 

protruding wires, excessive postage, misspelled words, addressed to a business or duty title only, 

rigid or bulky, badly typed or written labels, special endorsements, lopsided or uneven, oily 

stains, discoloration or crystallization on wrapper, has noise coming from it, or leaking. 

A24.3. Upon observation of or notification of a suspicious package in the passenger terminal, 

immediately implement the following actions: 

A24.3.1. Notify terminal supervisor. 

A24.3.2. Do not move the package; clear all personnel 500 feet away from the area. 

A24.3.3. Do not operate radio, leave it in the on or off position. 

A24.3.4. Note any markings or other items that may identify package as a suspicious 

package (wires, leaking, etc.). 

A24.3.5. Notify local law enforcement/security authorities of the suspicious package and if 

Ion Track testing was done and the results. Follow their instructions. 

A24.3.6. Terminal leadership will work with the local Office of Emergency Management 

and functional agencies to establish standard operating procedures to a suspicious package.

162 AMCI24-101V14 14 AUGUST 2012 

Attachment 25 

ROBBERY CHECKLIST 

A25.1. During or after an actual or attempted robbery, perform the following actions: 

A25.1.1. Without drawing attention to your actions, activate the duress alarm. 

A25.1.2. Commit their physical characteristics to memory while asking for their demands. 

A25.1.3. Give the robber(s) what they ask for. 

A25.1.4. Upon robber's departure, have someone watch robber to see direction of travel, 

type and description of vehicle, plate number, etc. 

A25.1.5. Notify Law Enforcement Agency/Security Control Center (911) and provide as 

many details as possible. 

A25.1.6. Secure crime scene area by using any available personnel. Avoid touching 

counters, doors, or other surfaces the perpetrator may have contacted. If Closed Circuit 

Television Cameras may have recorded the event, secure the tape/digital storage and advise 

law enforcement/security responding patrol. If the suspect handed you any items, secure 

these items as evidence to preserve potential fingerprints. 

A25.1.7. Complete AF Form 439, Robbery Checklist, and provide it to law 

enforcement/security personnel.

AMCI24-101V14 14 AUGUST 2012 163 

Attachment 26 

BOMB THREAT CHECKLIST DO NOT HANG UP THE PHONE 

A26.1. If a bomb threat is received over the phone, try to maintain contact with the caller. 

A26.2. Without the caller's knowledge, notify the nearest person of the threat and have them 

notify law enforcement/security control center, and supervisor. 

A26.3. Coordinate with host law enforcement/security personnel to determine if the call is a 

hoax or credible threat. Host law enforcement/security shall determine response ranging from not 

allowing personnel to enter the facility to full evacuation. 

A26.4. If evacuation is directed, accomplish in an orderly fashion. 

A26.5. Facility personnel should conduct an initial internal and external walk around of the 

facility to check for suspicious items. 

A26.6. Maintain a copy of AF Form 440, Bomb Threat Aid, posted near each phone. 

A26.7. Try to keep the caller talking and ask questions listed on AF Form 440. Time permitting 

complete remainder of AF Form 440. 

A26.8. Do not hang up the phone until directed to do so by SF personnel. Provide completed AF 

Form 440 to responding law enforcement personnel.

164 AMCI24-101V14 14 AUGUST 2012 

Attachment 27 

TERMINAL PHYSCIAL SECURITY EXTERNAL/INTERNAL INSPECTION 

CHECKLIST 

A27.1. External physical security inspections shall be performed based on the installation 

FPCON. This requirement does not replace but shall be performed in conjunction with identified 

FP measures listed in AFI 10-245. 

A27.1.1. External inspections shall be performed: 

A27.1.1.1. FPCON Normal/Alpha, at least once per shift. 

A27.1.1.2. FPCON Bravo, at least twice per shift. 

A27.1.1.3. FPCON Charlie, at least every other hour. 

A27.1.1.4. FPCON DELTA, hourly. 

A27.1.2. External inspection area (stand-off distance) shall be established IAW DOD UFC 

4-010-02. 

A27.1.3. External areas to inspect shall include but not limited to: 

A27.1.3.1. All external doors. Doors not in use shall be locked 

A27.1.3.2. All external windows. All windows shall be inspected for crack/breaks, and 

tampering. 

A27.1.3.3. All external fencing shall be inspected for holes/breaches that may allow 

unauthorized entry. Ensure material is not stacked near fencing that would assist in 

climbing the fence. 

A27.1.3.4. All manhole and drainage covers shall be inspected. If covers are not secured 

they shall be lifted and inside visually inspected for unauthorized items. 

A27.1.3.5. All external lighting shall be inspected during hours of darkness. Inoperable 

lights shall be replaced or a work order submitted. 

A27.1.3.6. Vehicles should be placed outside the standoff distance, however vehicles 

parked within the standoff distance shall be inspected for unauthorized items. Inspect 

underneath, truck-beds, and walk through buses. 

A27.1.3.7. All external utility boxes should be locked. Check all utility boxes for 

unauthorized items. 

A27.1.3.8. Inspect all ground level generators and air conditioning units for unauthorized 

items. 

A27.1.3.9. Inspect all trash receptacles within the stand-off distance, to include looking 

inside. 

A27.1.3.10. Inspect other items/areas within the stand-off distance such as shrubs or 

planter boxes that could provide a hiding place for unauthorized items. 

A27.2. Internal areas to inspect shall include but not limited to:

AMCI24-101V14 14 AUGUST 2012 165 

A27.2.1. Perform a walk around of the lobby area, USO, family lounge, special category 

lounge, departure gates, and other passenger holding/waiting areas for unattended baggage 

and/or suspicious packages. If found execute appropriate checklist. 

A27.2.2. Inspect alarmed doors to ensure functionality of alarm. 

A27.2.3. Inspect CCTV if installed for proper functionality. 

A27.2.4. Ensure doors not for passenger use to administrative office, baggage build-up, 

utility closets, flight-line, etc. are secured. 

A27.3. Continuous Inspections. All passenger terminal employees shall remain vigilant at all 

times observing surroundings for anything out of the ordinary, i.e. unattended baggage, 

suspicious items, or suspicious activity. All observations out of the ordinary shall be brought to 

the attention of the terminal supervisor. Supervisor shall take appropriate action to mitigate 

suspicious activity.

166 AMCI24-101V14 14 AUGUST 2012 

Attachment 28 

INSTRUCTIONS FOR AMC FORM 134, MISHANDLED BAGGAGE REPORT 

Figure A28.1. Lost Baggage Documentation. 

LOST BAGGAGE DOCUMENTATION 

Note: Enter all calendar date requests on the form numerically formatted, i.e. YYYYMMDD. 

1. Reporting Station: Enter the three-letter station code of the station initiating the report. 

2. Date: Enter the calendar date. 

3. Case File Number: Case file numbers shall be assigned in consecutive order 

starting with a new series each month. The lost case file number shall start with 

the number of the calendar month; that is 08 (August) followed by a dash, and 

begin numerical sequence from 001 to 499. 

Section I 

4. Check Applicable Block: Check the LOST Block. 

5. Last Name, First Name, and Middle Initial: Enter name of the passenger reporting lost 

baggage. 

6. Grade: Enter grade or rank of passenger. 

7. Sponsoring Service: Enter Army, Navy, Air Force, Marines, Coast Guard, or 

name of DOD agency, if known, 

8. Social Security Number (SSN): Enter SSN of the passenger reporting lost 

baggage. 

9. Baggage Check Numbers: Enter the baggage tag numbers from the claim 

stubs provided by the passenger. If the passenger has misplaced or lost his or her 

claim stub s, enter A." Give details in Other detail and remarks block” 

and attach a copy of the manifest with the passenger's name. 

10. Type Code: Enter appropriate baggage type code. 

11. Color: Enter applicable color of lost article. 

12. Baggage Weight: Enter only the total weight of all bags or articles reported 

lost. This block shall never be left b lank when reporting a lost claim 

13. Mission and Date: Enter the mission lumber and date the baggage was checked. 

14. Complete Mission Route: Enter the three-letter station code of the originating, en route, and 

terminating stations. 

15. Carrier: Enter the airline/carrier; i.e. NWA, WOA, FDK, etc., for military aircraft, enter 

DOD. 

16. Station Last Seen: Enter the three-letter station code where the passenger last saw their 

property. 

17. Other Details and Remarks: Enter any information that would assist in locating the lost 

baggage. 

18. Assigned Military Organization Address: Enter the address and phone number of the unit or 

organization where the passenger is assigned or shall be assigned, applicable for the next 60 

days. If the passenger is separating from the Service, enter a firm address where they can be

AMCI24-101V14 14 AUGUST 2012 167 

reached for the next 60 days. For civilian personnel, enter a business address applicable for the 

next 60 days. 

19. Home Address (Self, Relative, or Friend): Enter a permanent civilian address and phone 

number for the passenger, a friend, or relative where correspondence or property can be 

forwarded to reach the passenger. 

20. Disposition Desired When Located: Check either duty address s or home address where the 

passenger desires the lost baggage forwarded when located. 

21. Forward Correspondence To: Check either duty or home address where the passenger 

desires all correspondence regarding the lost baggage claim forwarded. 

Section V 

32. An itemized inventory of the contents of the bag needs not be performed when filing the 

lost report. However, any information about the contents that may assist in crediting return of the 

bag maybe annotated. The passenger should be prepared to provide an inventory if the baggage 

is not recovered. 

33. Have the passenger review the form for accuracy and sign. 

36. The lost and found representative signs this block. 

Figure A28.2. Found Baggage Documentation. 

FOUND BAGGAGE DOCUMENTATION 



3. Case File Number: Case file numbers shall be assigned in consecutive order starting with a 

new series each month. Found case file number shall start with the number of the calendar 

month; that is 10 (October) followed by a dash, and begins numerical sequence from 501 to 999. 

Section I 

4. Check Applicable Block: Check the FOUND Block. 

5. Last Name, First Name, and Middle Initial: Enter the name of the probable owner of the 

property. If the name of the owner cannot be identified, enter UNKNOWN. When a bag or 

article is reported found, it shall be examined by the passenger service officer or designated 

representative and the lost and found baggage representative to determine ownership. 

6. Grade: Enter grade or rank, if known. 

7. Sponsoring Service: Enter Army, Navy, Air Force, Marines, Coast Guard, or name of DOD 

agency, if known. 

8. Social Security Number (SSN): Enter S SN of probable owner, if known. 

9 . Baggage Check Number(s): Enter the baggage strap check numbers. If no strap check is 

attached, enter NA. 

10. Type Code: Enter appropriate baggage type code. If the article is a watch, camera, or other 

expensive item, if available, enter the serial number in “Other details and remarks block". 

11. Color: Enter the color of the found article. 

12. Baggage Weight: Enter the estimated weight.

168 AMCI24-101V14 14 AUGUST 2012 

13. Mission and Date: For articles found in the baggage claim or custom areas, enter the flight 

number and date on which the bag or article actually arrived. 

14. Complete Mission Route: Enter the three-letter station code of the originating, en route, and 

terminating stations where the bag traveled. Applicable passenger schedules can be used to 

determine complete flight itinerary. 

15. Carrier: Enter the airline/carrier; i.e. N WA, WOA, FDX, etc., for military aircraft; enter 

DOD . 

16. Station Last Seen: Cross out the words Last Seen and enter the three-letter station code of 

the station where the checked bag or article entered the AMC system If unknown, leave blank. 

17. Other Details and Remarks: Enter any information that would assist in returning the found 

baggage to the owner. 

18. Assigned Military Organization Address: Leave blank until a confirmed address is received. 

19. Home Address (Self, Relative, or Friend): Leave blank until a confirmed address is received. 

20. Disposition Desired When Located: Leave blank. 

21. Forward Correspondence To: Leave blank. 

Section II 

22. Enter the TO address or the address the property was forwarded to. 

23. Date property was forwarded. 

24. Enter the Transportation Control Number or GBL number. If the article was forwarded as 

RUSH baggage, enter the manifest lumber and record the baggage tag numbers. 

25. Enter the mission/aircraft number if forwarded as RUSH baggage. 

26. Signature of the person to whom the property was released. 

27. Date property was picked up. 

Section V 

32. If an inventory is required to locate the owner, list the contents of the baggage. 

If additional space is required, use a separate sheet of blank paper. A separate 

inventory shall be prepared for each found article. Any dangerous materials, 

explosives, flammables, or illegal narcotics, etc., contained within an article shall 

be removed and entrusted to the Chief, Security Police or Airport Police. The 

disposition of items removed shall be annotated on the inventory. 

Note: Inventories shall be accomplished by two people, see Para 76.3.3. 

33. Signature of the Passenger Service Officer/superintendent or designated representative. 

34. Signature of representative completing the report. 

35. The security and law enforcement representative shall sign here when any 

property noted on the inventory is confiscated.

AMCI24-101V14 14 AUGUST 2012 169 

Figure A28.3. Damaged Baggage Documentation. 

DAMAGED BAGGAGE DOCUMENTATION 

Reporting Station: Enter the three-letter station code of the station initiating the report. 


2. Case File Number: Case file numbers shall be assigned in consecutive order starting with 

a new series each calendar year. The year shall be preceded by the letter D (D-001 D-002, D- 

003, etc.) 

Section I 

4. Check Applicable Block: Check the DAMAGED Block. 

5. Last Name, First Name, and Middle Initial: Enter the name of the passenger claiming damage 

to their baggage. 

6. Grade: Enter grade or rank of passenger. 

7. Sponsoring Service: Enter Army, Navy, Air Force, Marines, Coast Guard or name of DOD 

agency, if known 

8. Social Security Number (SSN): Enter SSN of the passenger. 

9. Baggage Check Numbers: Enter the strap check numbers of the article reported damaged. 

10. Type Code: Enter the baggage type code. 

11. Color: Leave blank. 

12. Baggage Weight: Enter the actual weight of article or container. 

13. Mission and Date: Enter the applicable flight number and date on which the baggage was 

claimed to be damaged. 

14. Complete Mission Route: Enter the three-letters station codes of baggage origin, en 

route, arrival and terminating stations. 

15. Carrier: Enter the airline/carrier; i.e. NWA, WOA, FDX, etc., for military aircraft, enter 

DOD . 

18. Assigned Military Organization Address: Enter the address and phone number of the unit or 

organization where the passenger is assigned or shall be assigned, applicable for the next 60 

days. If the passenger is separating from the service, enter a firm address where they can be 

reached for the next 60 days. For civilian personnel, enter a business address applicable for the 

next 60 days. 

19. Home Address (Self, Relative, or Friend): Enter a permanent civilian address and phone 

number for the passenger, a friend, or relative where correspondence or property can be 

forwarded to reach the passenger. 

Section III 

28. Exact Description and Location of Damage: In detail, give the location and description of 

the damage. Also, provide an estimated repair or replacement cost. State if the item is beyond 

repair. 

Section V 

33. Signature of passenger. 

34. Signature of the passenger service officer/superintendent or designated representative.

170 AMCI24-101V14 14 AUGUST 2012 

35. Signature of the carrier representative. This ensures carrier representatives are aware of the 

damaged baggage or article from their flight. 

36. Signature of lost and found representative. 

Figure A28.4. Pilfered Baggage Documentation. 

PILFERED BAGGAGE DOCUMENTATION 

Reporting Station: Enter the three-letter station code of the station initiating the 

report. 


2. Case File Number: Case file numbers shall be assigned in consecutive 

order starting with a new series each calendar year. The number shall be 

preceded by the letter P (P-001 P-002, P-003, etc.). 

Section I 

4. Check Applicable Block: Check the PILFERED bloc. 

5. Last Name, First Name, and Middle Initial: Enter the name of the passenger reporting the 

pilferage. 

6. Grade: Enter the grade of rank of passenger. 

7. Sponsoring Service: Enter Army, Navy, Air Force, Marines, Coast Guard, 

or name of the DOD agency, if known. 

8. Social Security Number (SSN): Enter SSN of the passenger 

9. Baggage Check Number(s): Enter the strap check numbers of the article reported pilfered. 

10. Type Code: Enter the baggage type code. 

11. Color: Leave blank. 

12. Baggage Weight: Enter the actual weight of article or container. 

13. Mission and Date: Enter the applicable flight number and date on which 

the baggage was claimed to be pilfered. 

14. Complete Mission Route: Enter the three-letters station codes of baggage 

origin, en route, and terminating stations. 

15. Carrier: Enter the airline/carrier; i.e. NWA, WOA, FDX, etc., for 

military aircraft, enter DOD . 

18. Assigned Military Organization Address: Enter the address and phone number 

of the unit or organization where the passenger is assigned or shall be assigned, 

applicable for the next 60 days. If the passenger is separating from the Service, enter 

a firm address where they can be reached for the next 60 days. For civilian 

personnel, enter a business address applicable for the next 60 days. 

19. Home Address (Self, Relative, or Friend): Enter a permanent civilian 

address and phone number for the passenger, a friend, or relative where 

correspondence or property can be forwarded to reach the passenger.

AMCI24-101V14 14 AUGUST 2012 171 

Section IV 

29. Article Locked: Check YES or NO. 

30. Date/time SLE Notified: Enter the calendar date and local time the Security 

and Law Enforcement (SLE) or airport police were notified. 

31. List Item(s) Missing and Estimated Value: List all items reported missing 

and the estimated value. If additional space is required use Section V. 

Section V 

33. Signature of passenger. 

34. Signature of the passenger service supervisor/superintendent or designated representative. 

35. Signature of the carrier representative. This ensures carrier representatives are 

aware of the damaged baggage or article from their flight. 

36. Signature of lost and found representative. 

37. Signature of security and law enforcement representative or airport police. 

Figure A28.5. Courtesy Baggage Claim. 

COURTESY BAGGAGE CLAIM 

Note: This form is to be used in place of AMC Form 47. 



3. Case File Number: Leave blank. 

Section I 

4. Check Applicable Block: Check the FOUND Block. 

5. Last Name, First Name, and Middle Initial: Enter the name of the probable owner of the property. If 

the name of the owner cannot be identified, enter UNKNOWN. When a bag or article is reported found, it 

shall be examined by the passenger service officer or designated representative and the lost and found 

baggage representative to determine ownership. 

6 . Grade: Enter grade of probable owner. 

7. Sponsoring Service: Enter Army, Navy, Air Force, Marines, Coast Guard, or name of DOD agency, if 

known. 

8. Social Security Number (SSN): Enter the SSN of the probable owner, if known. 

9 . Baggage Check Numbers): Enter baggage tag numbers. If no strap check is attached, enter 

N/A. 

10. Type Code: Enter the appropriate baggage type code. If the article is a watch, camera, or other 

expensive item, if applicable, enter the serial number in other details and remarks block. 

11. Color Enter the color of the found article. 

12. Baggage Weight: Enter the estimated weight. 

13. Carrier: Enter the airline/carrier releasing the found baggage into AMC's custody. 

14. Enter name, organization, and phone number of the party bringing the bag to the Lost and Found 

Section. Note any damages to the bag at the time of receipt into the AMC system.

172 AMCI24-101V14 14 AUGUST 2012 

Attachment 29 

INSTRUCTIONS AND SAMPLE FOR COMPLETING AMC FORM 47, REPORT AND 

DISPOSITION OF UNACCOMPANIED PASSENGER BAGGAGE 

A29.1. Section I, General Passenger Information. The passenger completes this section. 

A29.2. Section II, Passenger's Air Movement Designator. This section shall be completed by the 

passenger service representative. 

A29.3. Section III, Passenger's Outbound Flight Information. Enter the passenger's flight 

information. Authorized baggage weight should be stated in the orders. Passengers shall be asked 

the weight of all baggage that accompanied them on the flight. 

A29.4. Section IV, Baggage Identification. Enter the commercial baggage tag numbers of the 

lost baggage. The baggage tag claim stubs shall not be collected by the passenger service 

representative. Enter the type baggage code. When the baggage arrives, enter the date received. 

When the baggage is prepared as RUSH baggage, the AMC Form 20-series baggage tag claim 

number shall be entered opposite the commercial baggage tag number. Additionally, the 

commercial baggage tag and other nonrelated baggage Tag, other than owner identification Tag, 

shall be removed and stapled to the reverse side of the quadruplicate copy of AMC Form 47. 

AMC Form 20-series baggage tags shall also be attached. Total weight of all baggage to be 

forwarded as RUSH baggage shall be entered. If the total weight of the unaccompanied baggage 

and the baggage that accompanied the passenger exceeds the passenger's authorized baggage 

weight, passenger service personnel at the destination terminal shall take action to collect excess 

baggage fees prior to release of the baggage. 

A29.5. Section V, Baggage Shipment Information. Enter the appropriate flight data for the 

RUSH baggage. The passenger service representative shall sign and date when the baggage has 

departed. RUSH baggage procedures shall be followed in accordance with Para 78. If the 

baggage is turned over to the TO for forwarding, the Transportation Control Number or the 

Commercial Bills of Lading number shall be entered and a signature and date obtained from the 

TO representative. 

A29.6. Section VI, Release Documentation. If the baggage arrives before the passenger has 

departed, the passenger shall be contacted and the baggage released. The passenger shall sign 

and date the original copy. File the original and discard duplicates. The passenger service 

representative shall sign and enter the name of the base where the report was prepared.

AMCI24-101V14 14 AUGUST 2012 173 

Attachment 30 

MISHANDLED BAGGAGE LETTER 

Figure A30.1. Sample Mishandled Baggage Letter. 

Dear Passenger 

We regret the inconvenience caused by mishandling your baggage while traveling with the Air 

Mobility Command (AMC). Every effort shall be made to locate and return your baggage as 

soon as possible. 

Our lost and found baggage personnel shall immediately contact our Baggage Service Center 

(BSC) and other stations to locate your baggage. You shall be contacted within 24 hours to 

provide a status report. If, after 5 days from the reported loss, your bag has not been located, 

your case file shall be forwarded to the BSC. Within 3 workdays of receiving your case file, the 

BSC shall dispatch a letter informing you of actions taken and ask if you received your baggage. 

After you respond to this letter, BSC shall furnish the airline with correspondence concerning 

your case and start claims action with the airline If your baggage was lost while traveling on a 

military aircraft, you shall receive a release form and a copy of your case file and be instructed to 

contact the local Military Claims Office by the BSC. The BSC representatives shall monitor all 

reimbursements made in the event that lost baggage is located. 

If we can be of further assistance, or if you have more information that would help us with our 

search, don't hesitate to call us. Our telephone number is, [provide your stations phone number] 

(collect calls shall be accepted). The BSC can be reached 1000Z to 0200Z daily at 1-800-851- 

5761 (toll-free within the continental United States), Commercial 1-843-963-2895, or DSN 673- 

2895. 

If services provided by the BSC are unsatisfactory please contact our Quality Assurance 

Personnel at DSN: 673-3554, Commercial: 1-843-963-3554, email: 

437aps.quality.assurance@us.af.mil 

/Signed/ 

PASSENGER SERVICE OFFICER

174 AMCI24-101V14 14 AUGUST 2012 

Attachment 31 

BLOCK AND ENTRY DESCRIPTIONS AND SAMPLE AMC FORM 136, BAGGAGE 

MISHANDLED REPORT FILE 

A31.1. AMC Form 136, Baggage Mishandled Report File Block and Entry Descriptions. 

Figure A31.1. Baggage Mishandled Report File Block and Entry Descriptions – Lost 

Baggage. 

LOST 

1. Last Name, First Name, and Middle Initial of probable owner enter the name of the passenger 

whose baggage is reported lost. 

2. Reporting Station: Enter the three-letter station code of the station making the report. 

3. Mishandled: Circle LOST. 

4. Case File Number: Enter the lost baggage case file number from the AMC Form 134. 


6a. Enter the three letter station code to which messages are addressed in the TO Block. The first 

block is for notification of the BSC. Notification of the BSC is mandatory on all mishandled 

baggage. 

6b. Under DATE blocks, enter the date/time of the message sent, i.e.212030Z. 

6c. In the RESULTS Block, enter the replies received. If a reply is affirmative, enter SEE 

BELOW in the RESULTS Block and annotate the information or comments in the REMARKS 

Section. 

7. The lost and found agent shall sign this block when baggage is recovered by 

the owner and the case file is closed. 


9. REMARKS Section: Annotate the name/rank of individuals contacted by 

telephone and date contacted. Obtain the signature of the passenger service 

officer/superintendent after reviewing the case file. 

10. Checklist for documents: Documentation and information needed in the 

case file before sending to the BSC. 

11. The lost and found agent shall sign and date this block when the case file is 

forwarded to the BSC. 

12. Enter the calendar date. 

BSC USE ONLY 

13. Date file received: Enter the calendar date. 

14. Action Taken: Action taken by the BSC to locate baggage/owner and close the case file 

15. Signature: BSC agent who checks case file for complete 

supporting documents. Enter the calendar date. 

-565704131.

AMCI24-101V14 14 AUGUST 2012 175 

Figure A31.2. Baggage Mishandled Report File Block and Entry Descriptions Found 

Baggage 

Last Name, First Name, and Middle Initial of Probable Owner, enter the name of the passenger 

to whom the article apparently belongs. If ownership cannot be determined, enter UNKNOWN. 

1. Reporting Station: Enter the three-letter station code of the station making the report. 

2. Mishandled: Circle FOUND. 

3. Case File Number: Enter the found baggage case file number from AMC Form 134. 


6a. Enter the three-letter station code to which messages are addressed in the TO 

Block. The first block is for notification of the BSC. 

6b. In the DATE Block, enter the date/time of the message; i.e., 212030Z. 

6c. In the RESULTS B1ock, enter the replies received. If a reply is affirmative, 

enter SEE BELOW in the RESULTS Block, and annotate the information or 

comments in the REMARKS Section. 

7. The lost and found agent shall sign this block when the owner is located, the 

baggage is forwarded to the owner, and the case file is closed. 


9. REMARKS Section: Annotate the following: 

9a. NAME/RANK of individuals contacted. 

9b. DATE/TIME baggage arrived at the passenger terminal. 

9c. DATE/TIME baggage was delivered TO. 

9d. DATE/TIME baggage release to the carrier. 

9e. DATE/TIME carrier estimates delivery. 

10. Annotate items accompanying this case. 

11. The lost and found agent shall sign this block when the case file is forwarded to the BSC. 

12. Date Enter the calendar date. 

Notes: 

1. AMC Form 136 shall be kept in a suspense file prior to presentation of the 

property to the disposal board (Para 13) or until such time baggage is to be 

forwarded to the owner. 

2. Enter all calendar date requests on the form numerically in Y2K format, i.e. YYYYMMDD.

176 AMCI24-101V14 14 AUGUST 2012 

Table A32.1. Distribution of AMC Form 134. 

RUL 

E 

Attachment 32 

DISTRIBUTION OF AMC FORM 134 

A B C D E F 

Type 

Copies Original Duplicate Triplicate Quadruplicate 

Report 

1 Lost 3 Retain in AMC 

Form 136 or after 

5 days forward to 

the BSC. 

Retain or give to 

carrier or TO 

representative. 

Give to the 

passenger. 

2 Found 3 + 1 for Retain in AMC Form Retain or give to Attach or place N/A 

each 136 or after 5 days CTO/TO inside article. 

additional forward to the BSC. representative. 

article 

3 Damaged 3 Give to the passenger Give to the 

or BSC on 

passenger. 

Station files N/A 

commercials. 

4 Pilfered 4 Give to the passenger 

or BSC on 

commercials. 

Give to the 

passenger. 

Station files 

5 Courtesy 2 Give to the passenger. Station files. N/A N/A 

N/A 

Give to security 

police 

representative

AMCI24-101V14 14 AUGUST 2012 177 

Attachment 33 

SPACE-AVAILABLE TRANSPORTATION FOR DUAL UNIFORMED SERVICES 

MEMBER SPOUSES WITH DEPENDENT CHILDREN 

Figure A33.1. Memorandum on Space-Available Transportation for Dual Uniformed 

Services Member Spouses with Dependent Children.

178 AMCI24-101V14 14 AUGUST 2012 

Figure A33.2. Sample Dual Parent/Step-Parent Authorization Letter. 

(date) 

SMSgt John Q. Public 

549 Harvard Avenue 

Anytown, VA 22202 

Subject: Authorization for Non-Sponsor Parent to Accompany Dependent Children on Space- 

Available Travel 

To Whom It May Concern: 

I, SMSgt Michelle L. Leon, USAF, SSN XXX-XX-1111 {last 4 of SSN required), authorize 

MSgt Jeffrey W. Cobb, USAF, SSN XXX-XX-2222. the non-sponsor parent of the child(ren) 

listed below to accompany them on Department of Defense sponsored space-available flights. 

Dependent children shall travel in the same category of travel as the military non-sponsor parent. 

Full Name Age SSN (last 4) Relationship to Sponsor 

Alexandria M. Goodmiller 12 XXX-XX-3333 Daughter 

Kylie N. Cobb 9 XXX-XX-4444 Daughter 

Sponsor Contact Information Home Address: (if different from above) Duty Phone Number: 

555-229-4593 Home Phone Number: 555-229-5555 

(Sponsor's printed name and signature) 

This letter requires an original notarized signature of the military sponsor of the dependent 

children) as identified in the Defense Eligibility and Enrollment Reporting System (DEERS). 

This letter is valid for ISO days from the date of notarized signature. 

Attachment 1

AMCI24-101V14 14 AUGUST 2012 179 

External links disclaimer: 

Attachment 34 

AMC COMMENT POLICY (SOCIAL MEDIA) 

All passenger terminals that choose to create a social media page will 

include the following external links disclaimer. 

External links disclaimer: 

The appearance of external hyperlinks does not constitute endorsement by the 

United States Department of Defense of the linked web sites, or the 

information, products or services contained therein. For other than 

authorized activities such as military exchanges and Morale, Welfare and 

Recreation (MWR) sites, the United States Department of Defense does not 

exercise any editorial control over the information you may find at these 

locations. 

All links are provided consistent with the mission of the U.S. Air Force and 

Air Mobility Command. Please let us know about existing external links 

which you believe are inappropriate. 

Comment policy: Comments are welcome. However, please observe the following 

rules or your comment will be deleted: 

No profanity 

No sexual content 

No overly graphic, disturbing or offensive material, no vulgar or abusive 

language, no hate speech or offensive language targeting any specific 

demographic, no personal attacks of any kind, no spam, and no promotions for 

commercial products or services. 

This forum is intended to provide predictability to our passengers and a 

forum for productive discussions. We welcome participation from all visitors.

180 AMCI24-101V14 14 AUGUST 2012 

Attachment 35 

SERVICE ANIMALS

AMCI24-101V14 14 AUGUST 2012 181

182 AMCI24-101V14 14 AUGUST 2012

BY ORDER OF THE COMMANDER AIR MOBILITY COMMAND AIR ...

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