FEDERAL SUPPLY SERVICE Federal Network Systems LLC - Verizon

FEDERAL SUPPLY SERVICE 

AUTHORIZED INFORMATION TECHNOLOGY SCHEDULE 

PRICELIST 

GENERAL PURPOSE COMMERCIAL INFORMATION 

TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES 

Special Item No. 

132-33 Perpetual Software Licenses 

132-34 Maintenance of General Purpose Commercial 

Information Technology Software 

132-51 Information Technology (IT) Professional Services 

FPDS Code D301 - IT Facility Operation and Maintenance 

FPDS Code D302 - IT Systems Development Services 

FPDS Code D306 - IT Systems Analysis Services 

FPDS Code D307 - Automated Information Systems Design and 

Integration Services 

FPDS Code D316- IT Network Management Services 

Federal Network Systems LLC 

Corporate Headquarters: 

1300 North 17 th Street, Suite 1200 

Arlington, VA 22209 

(703) 284-4600 

http://www.verizon.com/fns 

Contract Number: 

GS-35F-0440N 

Contract Period: March 25, 2003 – March 24, 2008 

Pricelist Current Through Modification # n/a 

Dated: n/a 

General Services Administration 

Federal Supply Service 

Products and ordering information in this Authorized INFORMATION TECHNOLOGY Schedule Pricelist 

is also available on the GSA Advantage! System. Agencies can browse GSA Advantage! By accessing 

GSA's Home Page via Internet at www.gsa.gov. 

All non-professional labor categories must be incidental to and used solely to support hardware, 

software and/or professional services, and cannot be purchased separately.

TABLE OF CONTENTS 

INFORMATION FOR ORDERING OFFICES..............................................................................................2 

TERMS AND CONDITIONS APPLICABLE TO PERPETUAL SOFTWARE LICENSES (SPECIAL 

ITEM NUMBER 132-33) AND MAINTENANCE OF GENERAL PURPOSE COMMERCIAL 

INFORMATION TECHNOLOGY SOFTWARE (SPECIAL ITEM NUMBER 132-34)............................10 

SOFTWARE PRODUCT DESCRIPTION ...................................................................................................12 

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) 

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51) .........................................................15 

IT SERVICES DESCRIPTIONS ..................................................................................................................19 

IT LABOR CATEGORY DESCRIPTIONS .................................................................................................30 

IT SERVICES HOURLY RATES ................................................................................................................56

INFORMATION FOR ORDERING OFFICES 

APPLICABLE TO ALL SPECIAL ITEM NUMBERS 

SPECIAL NOTICE TO AGENCIES: Small Business Participation 

SBA strongly supports the participation of small business concerns in the Federal Supply Schedules 

Program. To enhance Small Business Participation SBA policy allows agencies to include in their 

procurement base and goals, the dollar value of orders expected to be placed against the Federal Supply 

Schedules, and to report accomplishments against these goals. 

For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the 

catalogs/pricelists of at least three schedule contractors or consider reasonably available information by 

using the GSA Advantage! on-line shopping service (www.fss.gsa.gov). The catalogs/pricelists, GSA 

Advantage! and the Federal Supply Service Home Page (www.fss.gsa.gov) contain information on a 

broad array of products and services offered by small business concerns. 

This information should be used as a tool to assist ordering activities in meeting or exceeding established 

small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and 

women-owned small businesses among those considered when selecting pricelists for a best value 

determination. 

For orders exceeding the micropurchase threshold, customers are to give preference to small business 

concerns when two or more items at the same delivered price will satisfy their requirement. 

1. Geographic Scope of Contract: 

The geographic scope of the contract is the 48 contiguous states, Hawaii, Alaska, and the District of 

Columbia 

2. Contractor's Ordering Address and Payment Information: 

Ordering Address: 

Tony Traina 

1300 North 17 th Street, Suite 1200 

Arlington, VA 22209 

Payment Address: 

Federal Network Systems LLC 

C/O Wachovia Bank 

P.O. Box 101761 

Atlanta, GA 30392-1761 

Account # 1861-087125 

Contractors are required to accept the Government purchase card for payments equal to or less than the 

micro-purchase threshold for oral or written delivery orders. Government purchase cards will be acceptable 

for payment above the micro-purchase threshold. In addition, bank account information for wire transfer 

payments will be shown on the invoice. The following telephone number(s) can be used by ordering 

agencies to obtain technical and/or ordering assistance: 

For ordering assistance: (703) 284-4600

3. LIABILITY FOR INJURY OR DAMAGE 

The Contractor shall not be liable for any injury to Government personnel or damage to Government 

property arising from the use of equipment maintained by the Contractor, unless such injury or damage is 

due to the fault or negligence of the Contractor. 

4. Statistical Data for Government Ordering Office Completion of Standard Form 279: 

Block 9: G. Order/Modification Under Federal Schedule 

Block 16: Data Universal Numbering System (DUNS) Number: 13-342-4023 

Block 30: Type of Contractor - C. Large Business 

Block 31: Woman-Owned Small Business – No 

Block 36: Contractor's Taxpayer Identification Number (TIN): 04-350-6726 

4a. CAGE Code: 1PTG2 

4b. Contractor has with the Central Contractor Registration Database. 

5. FOB Destination 

6. DELIVERY SCHEDULE 

a. TIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar 

days after receipt of order (ARO), as set forth below: 

SPECIAL ITEM NUMBER 

DELIVERY TIME (Days ARO) 

132-51 As mutually agreed by the ordering agency and FNS 

132-33, 132-34 30 Days 

b. URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does 

not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time 

permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall 

reply to the inquiry within three (3) workdays after receipt. (Telephonic replies shall be confirmed by the 

Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering 

agency, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered 

within this shorter delivery time and in accordance with all other terms and conditions of the contract. 

7. Discounts: Prices shown are NET Prices; Basic Discounts have been deducted. 

a. Prompt Payment: net thirty (30) days from receipt of invoice or date of acceptance, 

whichever is later 

b. Quantity: None 

c. Dollar Volume: None 

d. Government Educational Institutions: Government Educational institutions are offered 

the same discounts as all other Government customers. 

e. Other: None

8. Trade Agreements Act of 1979, as amended: 

All items are U.S. made end products, designated country end products, Caribbean Basin country end 

products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 

1979, as amended. 

9. Statement Concerning Availability of Export Packing: 

NetFacade is not available outside of the United States 

10. Small Requirements: The minimum dollar value of orders to be issued is $100. 

11. Maximum Order 

a. The Maximum Order value for the following Special Item Numbers (SINs) is $500,000: 

Special Item Number 132-33 - Perpetual Software Licenses 

Special Item Number 132-51 - Information Technology (IT) Professional Services 

Note: Maximum Orders do not apply to Special Item Number 132-34 Maintenance of Software. 

12. USE OF FEDERAL SUPPLY SERVICE INFORMATION TECHNOLOGY SCHEDULE 

CONTRACTS. In accordance with FAR 8.404: 

[NOTE: Special ordering procedures have been established for Special Item Numbers (SINs) 132-51 

IT Professional Services and 132-52 EC Services; refer to the terms and conditions for those SINs.] 

Orders placed pursuant to a Multiple Award Schedule (MAS), using the procedures in FAR 8.404, are 

considered to be issued pursuant to full and open competition. Therefore, when placing orders under 

Federal Supply Schedules, ordering offices need not seek further competition, synopsize the requirement, 

make a separate determination of fair and reasonable pricing, or consider small business set-asides in 

accordance with subpart 19.5. GSA has already determined the prices of items under schedule contracts to 

be fair and reasonable. By placing an order against a schedule using the procedures outlined below, the 

ordering office has concluded that the order represents the best value and results in the lowest overall cost 

alternative (considering price, special features, administrative costs, etc.) to meet the Government’s needs. 

a. Orders placed at or below the micro-purchase threshold. Ordering offices can place orders at or 

below the micro-purchase threshold with any Federal Supply Schedule Contractor. 

b. Orders exceeding the micro-purchase threshold but not exceeding the maximum order threshold. 

Orders should be placed with the Schedule Contractor that can provide the supply or service that represents 

the best value. Before placing an order, ordering offices should consider reasonably available information 

about the supply or service offered under MAS contracts by using the “GSA Advantage!” on-line shopping 

service, or by reviewing the catalogs/pricelists of at least three Schedule Contractors and selecting the 

delivery and other options available under the schedule that meets the agency’s needs. In selecting the 

supply or service representing the best value, the ordering office may consider -- 

(1) Special features of the supply or service that are required in effective program 

performance and that are not provided by a comparable supply or service; 

(2) Trade-in considerations; 

(3) Probable life of the item selected as compared with that of a comparable item; 

(4) Warranty considerations; 

(5) Maintenance availability;

(6) Past performance; and 

(7) Environmental and energy efficiency considerations. 

c. Orders exceeding the maximum order threshold. Each schedule contract has an established 

maximum order threshold. This threshold represents the point where it is advantageous for the ordering 

office to seek a price reduction. In addition to following the procedures in paragraph b, above, and before 

placing an order that exceeds the maximum order threshold, ordering offices shall -- 

Review additional Schedule Contractors’ 

(1) Catalogs/pricelists or use the “GSA Advantage!” on-line shopping service; 

(2) Based upon the initial evaluation, generally seek price reductions from the Schedule 

Contractor(s) appearing to provide the best value (considering price and other factors); and 

(3) After price reductions have been sought, place the order with the Schedule Contractor 

that provides the best value and results in the lowest overall cost alternative. If further price 

reductions are not offered, an order may still be placed, if the ordering office determines that it is 

appropriate. 

NOTE: For orders exceeding the maximum order threshold, the Contractor may: 

(1) Offer a new lower price for this requirement (the Price Reductions clause is not 

applicable to orders placed over the maximum order in FAR 52.216-19 Order Limitations); 

(2) Offer the lowest price available under the contract; or 

(3) Decline the order (orders must be returned in accordance with FAR 52.216-19). 

d. Blanket purchase agreements (BPAs). The establishment of Federal Supply Schedule BPAs is 

permitted when following the ordering procedures in FAR 8.404. All schedule contracts contain BPA 

provisions. Ordering offices may use BPAs to establish accounts with Contractors to fill recurring 

requirements. BPAs should address the frequency of ordering and invoicing, discounts, and delivery 

locations and times. 

e. Price reductions. In addition to the circumstances outlined in paragraph c, above, there may be 

instances when ordering offices will find it advantageous to request a price reduction. For example, when 

the ordering office finds a schedule supply or service elsewhere at a lower price or when a BPA is being 

established to fill recurring requirements, requesting a price reduction could be advantageous. The 

potential volume of orders under these agreements, regardless of the size of the individual order, may offer 

the ordering office the opportunity to secure greater discounts. Schedule Contractors are not required to 

pass on to all schedule users a price reduction extended only to an individual agency for a specific order. 

f. Small business. For orders exceeding the micro-purchase threshold, ordering offices should give 

preference to the items of small business concerns when two or more items at the same delivered price will 

satisfy the requirement. 

g. Documentation. Orders should be documented, at a minimum, by identifying the Contractor the 

item was purchased from, the item purchased, and the amount paid. If an agency requirement in excess of 

the micro-purchase threshold is defined so as to require a particular brand name, product, or feature of a 

product peculiar to one manufacturer, thereby precluding consideration of a product manufactured by 

another company, the ordering office shall include an explanation in the file as to why the particular brand 

name, product, or feature is essential to satisfy the agency’s needs. 

13. FEDERAL INFORMATION TECHNOLOGY/TELECOMMUNICATION STANDARDS 

REQUIREMENTS: Federal departments and agencies acquiring products from this Schedule must comply 

with the provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards 

Index). Inquiries to determine whether or not specific products listed herein comply with Federal 

Information Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which 

are cited by ordering offices, shall be responded to promptly by the Contractor.

13.1 FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS (FIPS PUBS): 

Information Technology products under this Schedule that do not conform to Federal Information 

Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance with 

the applicable "FIPS Publication." Federal Information Processing Standards Publications (FIPS PUBS) 

are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), 

pursuant to National Security Act. Information concerning their availability and applicability should be 

obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, 

Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use. 

Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription 

service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number 

(703) 487-4650. 

13.2 FEDERAL TELECOMMUNICATION STANDARDS (FED-STDS): Telecommunication 

products under this Schedule that do not conform to Federal Telecommunication Standards (FED-STDS) 

should not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD." 

Federal Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute 

of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and 

information concerning the availability of FED-STDS should be obtained from the GSA, Federal Supply 

Service, Specification Section, 470 East L’Enfant Plaza, Suite 8100, SW, Washington, DC 20407, 

telephone number (202) 619-8925. Please include a self-addressed mailing label when requesting 

information by mail. Information concerning their applicability can be obtained by writing or calling the 

U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, 

telephone number (301) 975-2833. 

14. SECURITY REQUIREMENTS. In the event security requirements are necessary, the ordering 

activities may incorporate, in their delivery orders, a security clause in accordance with current laws, 

regulations, and individual agency policy; however, the burden of administering the security requirements 

shall be with the ordering agency. If any costs are incurred as a result of the inclusion of security 

requirements, such costs will not exceed ten percent (10%) or $100,000, of the total dollar value of the 

order, whichever is less. 

15. CONTRACT ADMINISTRATION FOR ORDERING OFFICES: Any ordering office, with 

respect to any one or more delivery orders placed by it under this contract, may exercise the same rights of 

termination as might the GSA Contracting Officer under provisions of FAR 52.212-4, paragraphs (l) 

Termination for the Government’s convenience, and (m) Termination for Cause (See C.1.). 

16. GSA Advantage! 

GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line 

access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to 

perform various searches across all contracts including, but not limited to: 

(1) Manufacturer; 

(2) Manufacturer's Part Number; and 

(3) Product categories. 

Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex.: 

NetScape). The Internet address is http://www.fss.gsa.gov/. 

17. PURCHASE OF OPEN MARKET ITEMS 

NOTE: Open Market Items are also known as incidental items, noncontract items, non-Schedule items, 

and items not on a Federal Supply Schedule contract. 

For administrative convenience, an ordering office contracting officer may add items not on the Federal 

Supply Multiple Award Schedule (MAS) -- referred to as open market items -- to a Federal Supply 

Schedule blanket purchase agreement (BPA) or an individual task or delivery order, only if -- 

(1) All applicable acquisition regulations pertaining to the purchase of the items not on the 

Federal Supply Schedule have been followed (e.g., publicizing (Part 5), competition requirements

(Part 6), acquisition of commercial items (Part 12), contracting methods (Parts 13, 14, and 15), 

and small business programs (Part 19)); 

(2) The ordering office contracting officer has determined the price for the items not on the 

Federal Supply Schedule is fair and reasonable; 

(3) The items are clearly labeled on the order as items not on the Federal Supply Schedule; 

and 

(4) All clauses applicable to items not on the Federal Supply Schedule are included in the 

order. 

18. CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS 

a. For the purpose of this contract, commitments, warranties and representations include, in addition 

to those agreed to for the entire schedule contract: 

(1) Time of delivery/installation quotations for individual orders; 

(2) Technical representations and/or warranties of products concerning performance, total 

system performance and/or configuration, physical, design and/or functional characteristics and 

capabilities of a product/equipment/service/software package submitted in response to 

requirements which result in orders under this schedule contract. 

(3) Any representations and/or warranties concerning the products made in any literature, 

description, drawings and/or specifications furnished by the Contractor. 

b. The above is not intended to encompass items not currently covered by the GSA Schedule 

contract. 

19. OVERSEAS ACTIVITIES 

The terms and conditions of this contract shall apply to all orders for installation, maintenance and repair of 

equipment in areas listed in the pricelist outside the 48 contiguous states and the District of Columbia, 

except as indicated below: 

Upon request of the Contractor, the Government may provide the Contractor with logistics support, as 

available, in accordance with all applicable Government regulations. Such Government support will be 

provided on a reimbursable basis, and will only be provided to the Contractor's technical personnel whose 

services are exclusively required for the fulfillment of the terms and conditions of this contract. 

20. BLANKET PURCHASE AGREEMENTS (BPAs) 

Federal Acquisition Regulation (FAR) 13.303-1(a) defines Blanket Purchase Agreements (BPAs) as “…a 

simplified method of filling anticipated repetitive needs for supplies or services by establishing ‘charge 

accounts’ with qualified sources of supply.” The use of Blanket Purchase Agreements under the Federal 

Supply Schedule Program is authorized in accordance with FAR 13.303-2(c)(3), which reads, in part, as 

follows: 

“BPAs may be established with Federal Supply Schedule Contractors, if not inconsistent with the terms of 

the applicable schedule contract.” 

Federal Supply Schedule contracts contain BPA provisions to enable schedule users to maximize their 

administrative and purchasing savings. This feature permits schedule users to set up “accounts” with 

Schedule Contractors to fill recurring requirements. These accounts establish a period for the BPA and 

generally address issues such as the frequency of ordering and invoicing, authorized callers, discounts, 

delivery locations and times. Agencies may qualify for the best quantity/volume discounts available under

the contract, based on the potential volume of business that may be generated through such an agreement, 

regardless of the size of the individual orders. In addition, agencies may be able to secure a discount higher 

than that available in the contract based on the aggregate volume of business possible under a BPA. 

Finally, Contractors may be open to a progressive type of discounting where the discount would increase 

once the sales accumulated under the BPA reach certain prescribed levels. Use of a BPA may be 

particularly useful with the new Maximum Order feature. See the Suggested Format, contained in this 

Schedule Pricelist, for customers to consider when using this purchasing tool. 

21. CONTRACTOR TEAM ARRANGEMENTS 

Contractors participating in contractor team arrangements must abide by all terms and conditions of their 

respective contracts. This includes compliance with Clauses 552.238-74, Contractor’s Reports of Sales and 

552.238-76, Industrial Funding Fee, i.e., each contractor (team member) must report sales and remit the IFF 

for all products and services provided under its individual contract. 

22. INSTALLATION, DEINSTALLATION, REINSTALLATION 

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the 

United States or the District of Columbia is a party for construction, alteration, or repair (including painting 

and decorating) of public buildings or public works with the United States, shall contain a clause that no 

laborer or mechanic employed directly upon the site of the work shall received less than the prevailing 

wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not 

apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For 

example, the requirements do not apply to simple installation or alteration of a public building or public 

work that is incidental to furnishing supplies or equipment under a supply contract. However, if the 

construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis- 

Bacon Act applies. 

The requisitioning activity issuing the task order against this contract will be responsible for proper 

administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The 

proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for 

quotations is made for applicable construction classified installation, deinstallation, and reinstallation 

services under SIN 132-8. 

23. SECTION 508 COMPLIANCE. 

If applicable, Section 508 compliance information on the supplies and services in this contract are available 

in Electronic and Information Technology (EIT) at the following: 

www.verizon.com/fns 

The EIT standard can be found at: www.Section508.gov/. 

24. PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES. 

Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules, on 

behalf of a Federal Agency, shall follow the terms of the applicable schedule and authorization and include 

with each order – 

(a) A copy of the authorization from the Agency with whom the contractor has the prime 

contract (unless a copy was previously furnished to the Federal Supply Schedule contractor); and 

(b) The following statement: 

This order is placed under written authorization from _______ dated _______. In the 

event of any inconsistency between the terms and conditions of this order and those of 

your Federal Supply Schedule contract, the latter will govern.

TERMS AND CONDITIONS APPLICABLE TO 

PERPETUAL SOFTWARE LICENSES (SPECIAL ITEM NUMBER 132-33) AND 

MAINTENANCE (SPECIAL ITEM NUMBER 132-34) OF GENERAL PURPOSE 

COMMERCIAL INFORMATION TECHNOLOGY SOFTWARE 

1. INSPECTION/ACCEPTANCE 

The Contractor shall only tender for acceptance those items that conform to the requirements of this 

contract. The Government reserves the right to inspect or test any software that has been tendered for 

acceptance. The Government may require repair or replacement of nonconforming software at no increase 

in contract price. The Government must exercise its post-acceptance rights (1) within a reasonable time 

after the defect was discovered or should have been discovered; and (2) before any substantial change 

occurs in the condition of the software, unless the change is due to the defect in the software. 

2. GUARANTEE/WARRANTY 

a. Unless specified otherwise in this contract, the Contractor’s standard commercial 

guarantee/warranty as stated in the contract’s commercial pricelist will apply to this contract. 

b. The Contractor does not warrant or imply merchantability or fitness for use for particular purpose. 

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the 

Contractor will not be liable to the Government for consequential damages resulting from any defect or 

deficiencies in accepted items. 

3. TECHNICAL SERVICES 

The Contractor, without additional charge to the Government, shall provide a hot line technical support 

number 1-800-334-1553 for the purpose of providing user assistance and guidance in the implementation of 

the software. The technical support number is available from 8:00 a.m. to 5:00 p.m., Monday through 

Friday. Eastern Time. 

4. SOFTWARE MAINTENANCE 

a. Software maintenance service shall include the following: 

NetFacade software maintenance includes Help Desk Hotline assistance via phone, Monday through 

Friday, 8:00 a.m. 5:00 p.m., and via email 24/7. This begins from the moment of installation through the 

length of the one year service agreement. A trouble ticket procedure is in place to report any problems 

which ensures all issues are addressed and closed out in a timely manner. Help Desk will support matters 

relating to both the operation and configuration of NetFacade in order to maximize its effectiveness. 

NetFacade technicians will assist in understanding log reporting features and analysis. A web site is 

available for support documents as well as to report problems/issues. 

b. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly 

basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). 

PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE. The 

NetFacade Software Maintenance, as described herein, is available at $5,385 per year, after the first 

year. The initial one year of maintenance is included in the price of the software license.

c. The Contractor agrees to provide updates and maintenance service for the software after a 

perpetual license has accrued, at the prices and terms of Special Item Number l32-34, if the licensee elects 

to order such services. Title to the software shall remain with the Contractor. 

5. UTILIZATION LIMITATIONS - (132-32, 132-33, AND 132-34) 

a. Software acquisition is limited to commercial computer software defined in FAR Part 2.101. 

b. When acquired by the Government, commercial computer software and related documentation so 

legend shall be subject to the following: 

(1) Title to and ownership of the software and documentation shall remain with the 

Contractor, unless otherwise specified. 

(2) Software licenses are by site and by agency. An agency is defined as a cabinet level or 

independent agency. The software may be used by any subdivision of the agency (service, bureau, 

division, command, etc.) that has access to the site the software is placed at, even if the 

subdivision did not participate in the acquisition of the software. Further, the software may be 

used on a sharing basis where multiple agencies have joint projects that can be satisfied by the use 

of the software placed at one agency's site. This would allow other agencies access to one 

agency's database. For Government public domain databases, user agencies and third parties may 

use the computer program to enter, retrieve, analyze and present data. The user agency will take 

appropriate action by instruction, agreement, or otherwise, to protect the Contractor's proprietary 

property with any third parties that are permitted access to the computer programs and 

documentation in connection with the user agency's permitted use of the computer programs and 

documentation. For purposes of this section, all such permitted third parties shall be deemed 

agents of the user agency. 

(3) Except as is provided in paragraph 8.b(2) above, the Government shall not provide or 

otherwise make available the software or documentation, or any portion thereof, in any form, to 

any third party without the prior written approval of the Contractor. Third parties do not include 

prime Contractors, subcontractors and agents of the government who have the Government's 

permission to use the licensed software and documentation at the facility, and who have agreed to 

use the licensed software and documentation only in accordance with these restrictions. This 

provision does not limit the right of the Government to use software, documentation, or 

information therein, which the Government may already have or obtains without restrictions. 

(4) The Government shall have the right to use the computer software and documentation 

with the computer for which it is acquired at any other facility to which that computer may be 

transferred, or in cases of disaster recovery, the Government has the right to transfer the software 

to another site if the Government site for which it is acquired is deemed to be unsafe for 

Government personnel; to use the computer software and documentation with a backup computer 

when the primary computer is inoperative; to copy computer programs for safekeeping (archives) 

or backup purposes; to transfer a copy of the software to another site for purposes of 

benchmarking new hardware and/or software; and to modify the software and documentation or 

combine it with other software, provided that the unmodified portions shall remain subject to these 

restrictions. 

(5) "Commercial Computer Software" may be marked with the Contractor's standard 

commercial restricted rights legend, but the schedule contract and schedule pricelist, including this 

clause, "Utilization Limitations" are the only governing terms and conditions, and shall take 

precedence and supersede any different or additional terms and conditions included in the standard 

commercial legend.

6. SOFTWARE CONVERSIONS - (132-32 AND 132-33) 

Full monetary credit will be allowed to the Government when conversion from one version of the software 

to another is made as the result of a change in operating system, or from one computer system to another. 

Under a perpetual license (132-33), the purchase price of the new software shall be reduced by the amount 

that was paid to purchase the earlier version. 

7. DESCRIPTIONS AND EQUIPMENT COMPATIBILITY 

NETFACADE SOFTWARE PRODUCT DESCRIPTION AND PRICING 

NetFacade Intrusion Detection technology provides a new alerting capability for use by network security 

or management personnel of an unauthorized intrusion onto your network. NetFacade adds an additional 

perimeter of monitoring for intrusions, it complements Firewalls and Intrusion Detection Systems and 

reduces the possibility of intrusions occurring without alerting to the activity. In addition, it has a secondary 

effect of distracting intruders from probing and attacking the real hosts on the network. NetFacade 

simulates network hosts running seemingly vulnerable services. A scan of the range of IP addresses 

NetFacade is simulating will return information on the simulated services as if they were real network 

services running on actual hosts. Since there are no actual users of these virtual network simulated hosts, 

all traffic to them is considered to be suspicious. All traffic to NetFacade is logged and then an alert of 

the activity that is occurring on the simulated hosts is sent to the security administrator/management 

personnel. These alerts can be configured at various levels and with specific response actions. Because of 

this capability NetFacade can identify all new and unknown attacks which can be tagged as new 

signatures for your Intrusion Detection Systems and Firewalls. 

NetFacade Version 1.3 now available includes: 

Intrusion Detection Features: 

Elimination of network bandwidth limitations since NetFacade has to be concerned only with the traffic 

going to its simulated hosts 

A high level of data reduction and low rate of false-positive type incidents since the all traffic to 

NetFacade is suspicious 

No limit on the number and types of attacks that are detected, including new and unknown types attacks 

Distraction of attackers away from the real hosts that NetFacade is protecting 

IP Filtering used to only allow access from specified administration workstations 

Network Simulation Features: 

Simulation of up to a Class C IP network of virtual hosts 

Simulates an entire Class C network or any subnet therein 

Network address space can be dedicated or an existing network can be used to "interleave" simulated hosts 

with actual hosts 

Appropriate responses to operating system fingerprint IP packets 

Host Simulation Features: 

Simulation of eight different operating systems: 

IOS 11.1(4) for Cisco Routers 

IRIX 1.0 for x86 

Redhat Linux 5.0 for x86 

Redhat Linux 5.1 for x86 

Solaris 2.5.1 for Sun Sparc 

Solaris 2.6 for Sun Sparc 

SunOS 4.1.4 for Sun Sparc 

Microsoft NT 4.0 for x86

Simulation of thirteen different services with versions appropriate for the different operating systems, 

including: 

FTP (wu-2.4.2-academ[BETA-12](1), System V Release 4.0, and SunOS4.1 versions) 

Telnet (appropriate versions for each operating system) 

SSH (SSH Communications Security Ltd's 1.2.26 and 2.0.9 versions) 

SMTP (SMI-4.1, ESMTP 8.8.7, ESMTP 8.9.1 and generic versions) 

HTTP (Apache 1.2.6, Netscape Enterprise 3.0, and Microsoft IIS 4.0 versions) 

IMAP (IMAP4rev1 v10.205, v10.223, v10.234 and v9.0(157) versions) 

Echo (UDP and TCP versions) 

Daytime (UDP and TCP versions) 

Finger 

Rlogin 

Portmap/tcpbind (UDP and TCP versions) 

Mountd (UDP and TCP versions) 

Rusers (UDP version) 

NFS 

Configuration/Monitoring Features: 

Configuration and monitoring performed through web-based interface 

Connections only allowed from specified workstations 

Session encrypted using SSL 

Connection authenticated using a username and password 

Friendly and flexible configuration of network, hosts, and simulated user accounts 

User-friendly configuration of alert recipients 

Interface for viewing logs 

Status report generation capability 

Logging Features: 

All activity to NetFacade is logged 

All logs record the source IP address 

Used to determine what the potential threat is to the rest of the system 

Activity is logged two ways 

All TCP/IP packets received or sent by the system are logged 

All service façades log the data they receive in hexadecimal and ASCII format for ease of determining the 

type of attack 

Activity logs stored in an a SQL database 

Web-based interface to activity reports 

Reporting based on user-defined parameters 

Alerting Features: 

Alerts accomplished via e-mail notification to configured list of recipients 

Recipients alerted periodically if any activity has been detected 

Frequency of alerts is configurable 

Alert includes a summary of the activity including the source IP addresses, the targeted service/port and the 

amount of traffic received 

Enhanced responsiveness to port sweeps 

Flexibility in attack recognition and forensics 

Automated attack recognition 

Multiple alerting methods 

Multiple alert levels 

Web-based configuration of alert levels and associated actions 

Web-based configuration of associating alert levels with specific types of activity 

Automated attack recognition tied to alerting 

Unknown attacks are identified and can be used as new attack signatures for IDSs and FWs 

Alerting based on the type of attack and the alert level configured for that type of attack

Hardware And Software Operating System Requirements: 

The NetFacade software is designed for a Sun Microsystems Ultra 5 running Sun Solaris 7. 

The recommended minimum configuration is as follows: 

333MHz 

128 MB RAM 

9 GB Hard Drive 

32 x CD-ROM 

To ensure the security of the NetFacade system, the Solaris 7 patches recommended by Sun should be 

installed. Please refer to the Solaris documentation for instructions on how to install the operating system 

and patches. Refer to the SunSolve Online Patch Access web site (sunsolve.sun.com/pubcgi/pubpatchpage.pl) 

for the latest list of available and recommended patches for Solaris 7. 

When installing the operating system, the file systems should be configured as follows to ensure the correct 

amount of disk space for NetFacade: 

File System Recommended Size 

/ 512 MB 

/usr 

default 

swap 

256 MB (2x memory size) 

overlap default 

/export/home remaining blocks 

NetFacade is a trademark of Federal Network Systems LLC, a Verizon Company, under license. All 

other marks are the properties of their respective owners. 

Pricing: 

1. NetFacade software version 1.3 - Virtual Intrusion Detection Technology (software), User's Guide, 

automatic version upgrades (initial year), help desk (initial year), training and remote 

installation/configuration support (initial year). 

$14,255 

8. RIGHT-TO-COPY PRICING 

The offer is for perpetual license software only: right-to-copy licensing is not offered.

TERMS AND CONDITIONS APPLICABLE TO INFORMATION 

TECHNOLOGY (IT) 

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51) 

1. SCOPE 

a. The prices, terms and conditions stated under Special Item Number 132-51 Information 

Technology Professional Services and Special Item Number 132-52 Electronic Commerce Services apply 

exclusively to IT/EC Services within the scope of this Information Technology Schedule. 

b. The Contractor shall provide services at the Contractor’s facility and/or at the Government 

location, as agreed to by the Contractor and the ordering office. 

2. PERFORMANCE INCENTIVES 

a. When using a performance based statement of work, performance incentives may be agreed upon 

between the Contractor and the ordering office on individual fixed price orders or Blanket Purchase 

Agreements, for fixed price tasks, under this contract in accordance with this clause. 

b. The ordering office must establish a maximum performance incentive price for these services 

and/or total solutions on individual orders or Blanket Purchase Agreements. 

c. To the maximum extent practicable, ordering offices shall consider establishing incentives where 

performance is critical to the agency’s mission and incentives are likely to motivate the contractor. 

Incentives shall be based on objectively measurable tasks. 

d. The above procedures do not apply to Time and Material or labor hour orders. 

3. ORDERING PROCEDURES FOR SERVICES (REQUIRING A STATEMENT OF WORK 

FAR 8.402 contemplates that GSA may occasionally find it necessary to establish special ordering 

procedures for individual Federal Supply Schedules or for some Special Item Numbers (SINs) within a 

Schedule. GSA has established special ordering procedures for services that require a Statement of Work. 

These special ordering procedures take precedence over the procedures in FAR 8.404 (b)(2) through (b)(3). 

GSA has determined that the prices for services contained in the contractor’s price list applicable to this 

Schedule are fair and reasonable. However, the ordering office using this contract is responsible for 

considering the level of effort and mix of labor proposed to perform a specific task being ordered and for 

making a determination that the total firm-fixed price or ceiling price is fair and reasonable. 

(a) When ordering services, ordering offices shall — 

(1) Prepare a Request (Request for Quote or other communication tool): 

(i) A statement of work (a performance-based statement of work is preferred) that 

outlines, at a minimum, the work to be performed, location of work, period of 

performance, deliverable schedule, applicable standards, acceptance criteria, and any 

special requirements (e.g., security clearances, travel, special knowledge, etc.) should be 

prepared. 

(ii) The request should include the statement of work and request the contractors to 

submit either a firm-fixed price or a ceiling price to provide the services outlined in the 

statement of work. A firm-fixed price order shall be requested, unless the ordering office 

makes a determination that it is not possible at the time of placing the order to estimate 

accurately the extent or duration of the work or to anticipate cost with any reasonable

degree of confidence. When such a determination is made, a labor hour or time-andmaterials 

proposal may be requested. The firm-fixed price shall be based on the rates in 

the schedule contract and shall consider the mix of labor categories and level of effort 

required to perform the services described in the statement of work. The firm-fixed price 

of the order should also include any travel costs or other incidental costs related to 

performance of the services ordered, unless the order provides for reimbursement of 

travel costs at the rates provided in the Federal Travel or Joint Travel Regulations. A 

ceiling price must be established for labor-hour and time-and-materials orders. 

(iii) The request may ask the contractors, if necessary or appropriate, to submit a 

project plan for performing the task, and information on the contractor’s experience 

and/or past performance performing similar tasks. 

(iv) The request shall notify the contractors what basis will be used for selecting the 

contractor to receive the order. The notice shall include the basis for determining whether 

the contractors are technically qualified and provide an explanation regarding the 

intended use of any experience and/or past performance information in determining 

technical qualification of responses. If consideration will be limited to schedule 

contractors who are small business concerns as permitted by paragraph (2)(i) below, the 

request shall notify the contractors that will be the case. 

(2) Transmit the Request to Contractors: 

(i) Based upon an initial evaluation of catalogs and price lists, the ordering office 

should identify the contractors that appear to offer the best value (considering the scope 

of services offered, pricing and other factors such as contractors’ locations, as 

appropriate). When buying IT professional services under SIN 132—51 ONLY, the 

ordering office, at its discretion, may limit consideration to those schedule contractors 

that are small business concerns. This limitation is not applicable when buying supplies 

and/or services under other SINs as well as SIN 132-51. The limitation may only be used 

when at least three (3) small businesses that appear to offer services that will meet the 

agency’s needs are available, if the order is estimated to exceed the micro-purchase 

threshold. 

(ii) The request should be provided to three (3) contractors if the proposed order is 

estimated to exceed the micro-purchase threshold, but not exceed the maximum order 

threshold. For proposed orders exceeding the maximum order threshold, the request 

should be provided to additional contractors that offer services that will meet the 

agency’s needs. Ordering offices should strive to minimize the contractors’ costs 

associated with responding to requests for quotes for specific orders. Requests should be 

tailored to the minimum level necessary for adequate evaluation and selection for order 

placement. Oral presentations should be considered, when possible. 

(3) Evaluate Responses and Select the Contractor to Receive the Order: 

After responses have been evaluated against the factors identified in the request, the order should 

be placed with the schedule contractor that represents the best value. (See FAR 8.404.) 

(b) The establishment of Federal Supply Schedule Blanket Purchase Agreements (BPAs) for 

recurring services is permitted when the procedures outlined herein are followed. All BPAs for 

services must define the services that may be ordered under the BPA, along with delivery or 

performance time frames, billing procedures, etc. The potential volume of orders under BPAs, 

regardless of the size of individual orders, may offer the ordering office the opportunity to secure 

volume discounts. When establishing BPAs, ordering offices shall — 

(1) Inform contractors in the request (based on the agency’s requirement) if a single BPA or 

multiple BPAs will be established, and indicate the basis that will be used for selecting the 

contractors to be awarded the BPAs. 

(i) SINGLE BPA: Generally, a single BPA should be established when the ordering 

office can define the tasks to be ordered under the BPA and establish a firm-fixed price or

ceiling price for individual tasks or services to be ordered. When this occurs, authorized 

users may place the order directly under the established BPA when the need for service 

arises. The schedule contractor that represents the best value should be awarded the BPA. 

(See FAR 8.404.) 

(ii) MULTIPLE BPAs: When the ordering office determines multiple BPAs are 

needed to meet its requirements, the ordering office should determine which contractors 

can meet any technical qualifications before establishing the BPAs. When multiple 

BPAs are established, the authorized users must follow the procedures in (a)(2)(ii) above 

and then place the order with the Schedule contractor that represents the best value. 

(2) Review BPAs Periodically: Such reviews shall be conducted at least annually. The 

purpose of the review is to determine whether the BPA still represents the best value. (See FAR 

8.404.) 

(c) The ordering office should give preference to small business concerns when two or more 

contractors can provide the services at the same firm-fixed price or ceiling price. 

(d) When the ordering office’s requirement involves both products as well as executive, 

administrative and/or professional, services, the ordering office should total the prices for the products and 

the firm-fixed price for the services and select the contractor that represents the best value. (See FAR 

8.404.) 

The ordering office, at a minimum, should document orders by identifying the contractor from which the 

services were purchased, the services purchased, and the amount paid. If other than a firm-fixed price 

order is placed, such documentation should include the basis for the determination to use a labor-hour or 

time-and-materials order. For agency requirements in excess of the micro-purchase threshold, the order file 

should document the evaluation of Schedule contractors’ quotes that formed the basis for the selection of 

the contractor that received the order and the rationale for any trade-offs made in making the selection. 

Ordering procedures for other services available on schedule at fixed prices for specifically defined 

services or tasks should use the procedures in FAR 8.404. These procedures are listed in the pricelist, 

under “Information for Ordering Offices,” paragraph #12. 

4. ORDER 

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase 

orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not 

extend beyond the end of the contract period; all services and delivery shall be made and the contract terms 

and conditions shall continue in effect until the completion of the order. Orders for tasks which extend 

beyond the fiscal year for which funds are available shall include FAR 52.232-19 Availability of Funds for 

the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which 

funds are available. 

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict 

between a task order and the contract, the contract will take precedence. 

5. PERFORMANCE OF SERVICES 

a. The Contractor shall commence performance of services on the date agreed to by the Contractor 

and the ordering office. 

b. The Contractor agrees to render services only during normal working hours, unless otherwise 

agreed to by the Contractor and the ordering office. 

c. The Agency should include the criteria for satisfactory completion for each task in the Statement 

of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT/EC Services must comply with the 

Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is 

performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors 

cannot use GSA city pair contracts. 

6. INSPECTION OF SERVICES 

The Inspection of Services–Fixed Price (AUG 1996) clause at FAR 52.246-4 applies to firm-fixed price 

orders placed under this contract. The Inspection–Time-and-Materials and Labor-Hour (JAN 1986) clause 

at FAR 52.246-6 applies to time-and-materials and labor-hour orders placed under this contract. 

7. RESPONSIBILITIES OF THE CONTRACTOR 

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) 

covering work of this character. If the end product of a task order is software, then FAR 52.227-14 Rights 

in Data – General, may apply. 

8. RESPONSIBILITIES OF THE GOVERNMENT 

Subject to security regulations, the ordering office shall permit Contractor access to all facilities necessary 

to perform the requisite IT/EC Services. 

9. INDEPENDENT CONTRACTOR 

All IT/EC Services performed by the Contractor under the terms of this contract shall be as an independent 

Contractor, and not as an agent or employee of the Government. 

10. ORGANIZATIONAL CONFLICTS OF INTEREST 

a. Definitions. 

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation 

that is a party to this contract. 

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, 

directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture 

involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or 

any other successor or assignee of the Contractor. 

An “Organizational conflict of interest” exists when the nature of the work to be performed under a 

proposed Government contract, without some restriction on activities by the Contractor and its affiliates, 

may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the 

Contractor’s or its affiliates’ objectivity in performing contract work. 

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best 

interests of the Government, ordering offices may place restrictions on the Contractors, its affiliates, chief 

executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule 

contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, 

or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual 

orders placed against the schedule contract. Examples of situations, which may require restrictions, are 

provided at FAR 9.508.

11 INVOICES 

The Contractor, upon completion of the work ordered, shall submit invoices for IT/EC services. Progress 

payments may be authorized by the ordering office on individual orders if appropriate. Progress payments 

shall be based upon completion of defined milestones or interim products. Invoices shall be submitted 

monthly for recurring services performed during the preceding month. 

12. PAYMENTS 

For firm-fixed price orders the Government shall pay the Contractor, upon submission of proper invoices or 

vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall 

be made only when authorized by the order. For time-and-materials orders, the Payments under 

Time-and-Materials and Labor-Hour Contracts (Alternate I (APR 1984)) at FAR 52.232-7 applies to 

time-and-materials orders placed under this contract. For labor-hour orders, the Payment under 

Time-and-Materials and Labor-Hour Contracts (FEB 2002) (Alternate II (FEB 2002)) at FAR 52.232-7 

applies to labor-hour orders placed under this contract. 

13. RESUMES 

Resumes shall be provided to the GSA Contracting Officer or the user agency upon request. 

14. INCIDENTAL SUPPORT COSTS 

Incidental support costs are available outside the scope of this contract. The costs will be negotiated 

separately with the ordering agency in accordance with the guidelines set forth in the FAR. 

15. APPROVAL OF SUBCONTRACTS 

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting 

Officer, written consent before placing any subcontract for furnishing any of the work called for in a task 

order. 

16. DESCRIPTION OF IT/EC SERVICES AND PRICING 

VERIZON SERVICE DESCRIPTIONS 

Verizon Federal Network Systems LLC 

Federal Network Systems LLC (FNS), a wholly-owned company of Verizon Technology Corporation, 

designs, implements, operates, and maintains mission-critical, wide-area networks for Federal and 

commercial clients. Members of FNS work with the Verizon Technology Organization to integrate secure, 

reliable data services, such as DSL, VPNs, and a host of other access, security, Web, and advanced 

networking products and services. Our staff works in customer locations around the world, and we have 

several office locations in the metropolitan Washington DC area. 

FNS focuses on several key business areas: 

Network Services. FNS designs and implements the full range of access methods to suit different 

performance and security needs. A team of network professionals helps clients develop Network 

Operations Center (NOC) requirements, network analysis, engineering, and designs. This includes NOC 

performance analyses, such as throughput, choke points, metric monitoring, and modeling. The team's 

network expertise spans local area networks through metropolitan area and wide area networks. 

Network Security Services. Our consulting services give clients the benefit of the experience of a 

seasoned team of widely recognized experts in networking technologies. FNS network consulting services 

include the following:

- Penetration Analysis Ethical Hacking 

- Security Assessment 

- Security Design 

- Security Implementation 

- Security Policies and Procedures 

- Internet Security 

- Managed Security Products and Services 

- Virtual Private Networks. 

Engineering Services. FNS program managers routinely handle complex programs requiring staffing, 

execution, monitoring, reporting, and re-engineering customers' processes to ensure that IT network designs 

meet current and future goals and objectives. At customer facilities, FNS professionals provide site design, 

configuration management, preparation, and installation of internetworking solutions that will meet 

customer needs in the new millennium. FNS also offers a suite of back-office services that include network 

management, invoicing, billing, and operations support. 

Support Services. The people who best understand networking provide our substantial support services. 

We can identify potential issues before they develop, guiding customers' staff through maintenance and 

operations, and troubleshooting problems quickly and efficiently. FNS offers a comprehensive suite of 

support services, including the following: 

- Hardware Maintenance and Instruction Support 

- Network Modeling and Performance Assessment 

- End-User Help Desk and Customer Support 

Today, FNS provides network support in the areas of operations, maintenance, engineering, and program 

management for DISA’s IP router networks, ATM networks, GCCS networks, the Treasury 

Communications System, and other mission-critical Government and commercial networks. Our customers 

have been highly satisfied with our contract performance, as evidenced by the longevity of continual 

support (since 1985 with Treasury, since 1982 with DISA, and before that with DARPA), and high praise 

from our customers (including numerous letters of commendation to both the corporation and individual 

employees). Additionally, DISA, the DARPA JPO, Treasury, and other customers have recognized our 

company for its efforts in inserting leading-edge technology into networks, and successfully integrating this 

technology with legacy systems and network components. 

Information Management. FNS develops and implements advanced database and information systems to 

support distributed applications over secure networks. Our extensive experience in all the technologies 

integral to effective database and information management includes: 

- Database design and implementation 

- Software architecture and development 

- Systems implementation and integration 

- Inter/intranetworking 

- Networking security 

Information Security. FNS conducts research and development on high-value or difficult information 

security problems. We solve complex security problems not yet addressed by the commercial sector. Our 

research and development efforts encompass many significant security programs and critical research areas, 

such as Information Assurance, Protocol Design, and Security Policy Specification and Management. 

Networking. FNS leading-edge research advances the state of the Internet; our practical solutions enhance 

the reliability of wide area networks; and our advanced technologies enable information distribution, 

mobile tactical networking, and communications connectivity network management. 

Verizon is dedicated to the task of bringing our extensive portfolio of Information Technology products and 

services to the United States Government. Verizon is particularly interested in supporting our DOD and 

Home Security Agencies. It is our desire to win the confidence of the United States Air Force through 

consistent excellent performance and client satisfaction. We thank you for taking the time to consider our 

statement of interest. We look forward to meeting with the Air Force Pentagon Communications Agency 

to provide more information about our new Verizon. 

Verizon Data Center Installation. Verizon uses a staged migration approach by data center and by 

platform. With this approach, we can migrate one data center at a time and, within that data center, we 

migrate the mainframe environment first, then the midrange, and finally the other servers. For certain small 

servers, such as NT servers, we advise working with the customer during due diligence to determine the 

best approach for the customer’s location and operational management.

To facilitate the migration, Verizon can purchase or lease swing equipment. This allows the initial 

migration of processing, so that the customer’s existing equipment can be relocated to the Verizon IT 

environment. After all migrations are complete, we can dispose of the swing equipment or use it as a 

replacement for existing equipment. Network monitoring would be migrated during the initial moves. 

Verizon understands the personal impact to individual employees affected by an outsourcing transition. 

We also understand how important knowledge retention is with a transition. We make every effort to 

ensure that customer employees involved in this process are treated honestly and fairly, and that critical 

operational knowledge is not lost in the transition and migration process. As the migration of each data 

center is completed, Verizon may offer certain key employees positions with Verizon. 

Verizon Data Center Operations. Data center operations encompass the services associated with the 

execution of customer test and production online and batch applications. Data center operations occur 24 

hours a day, 7 days a week, and provide the services needed to ensure customer applications are available 

and functioning as business needs dictate. 

Operations support includes the ongoing maintenance and monitoring activities required to ensure that the 

data center operation runs smoothly and efficiently. Verizon recognizes that preventive maintenance is an 

important and necessary part of a successful data center processing operation. We adhere to monitoring 

and maintenance procedures that keep all hardware operating at peak performance levels and efficiencies. 

Our maintenance procedures can be tailored for each device type and their respective maintenance 

requirements. Regularly scheduled maintenance avoids disruption to the customer’s business processing 

requirements. Additionally, regular reports are produced through maintenance procedures and processes 

that reflect the potential for, or actual development of, problem areas. 

Verizon operators are onsite 24 hours a day to proactively monitor system performance and to diagnose and 

resolve any problems that might occur. Issues, concerns, or problems with the customer’s processing 

environment are logged as they occur. Established procedures are used to diagnose and resolve the 

problem, or to dispatch the problem to the appropriate support organization. Our responsibility is to ensure 

that there is no disruption to the customer’s production environment. 

Verizon IT uses SunSPARC stations to monitor and control customer system activities. These multitasking 

workstations allow us to monitor numerous systems and enable our operators to carry out and control tasks 

simultaneously. Verizon IT maintains system integrity by automating such functions as: 

- Console message traffic 

- Started task management (start, stop, and ABEND notification) 

- Online system performance 

- Online system management 

- Batch processing resource connection management (start, stop, and failure notification) 

- Batch processing automation (dataset triggers and schedule manipulation) 

- Exception message trapping and global notification 

- Message trapping and reformatting for specific purposes 

Verizon has used various automation tools for more than 30 years, enabling an efficient data center 

operation that benefits the customer. 

Verizon Maintenance. Preventive maintenance is vital to a successful data processing operation. Verizon 

IT establishes and adheres to monitoring and maintenance procedures that keep all hardware operating at 

peak performance levels and efficiencies. The maintenance procedures employed depend on the device, 

maintenance requirements, outage schedules, and information reflected in reports that demonstrate the 

potential for, or actual development of, problem areas. 

If a problem is identified, the maintenance procedures and schedules take into account the risks and 

potential disruption to the customer’s operating environment, before determining the best course of 

corrective action. These activities ensure that customer hardware and system software continue running 

smoothly. 

Verizon Managed Network Solutions (MNS). Managed Network Solutions is a family of services that 

allow customers to let Verizon manage their increasingly complex voice and data networks. We can help

educe costs and improve network performance by offering a spectrum of services, ranging from CPE 

maintenance, up through end-to-end management of customers’ networks via MNS. 

• MNS FrameWatch. A comprehensive service that includes Verizon-provided CPE, configuration, 

installation, ongoing maintenance, troubleshooting, monitoring, and service-level reporting for Frame 

Relay Networks. Verizon provides WAN Management and Router Management. 

• MNS IPT Watch (IP Telephony Watch). Verizon’s MNS IPT Watch is a comprehensive 

management solution for the IP Telephony portion of customers’ converged Cisco networks. IPT 

Watch offers three levels of service–Call Manager/Server Management, IP QoS Fault Monitoring, and 

IP QoS Performance Monitoring–to meet customers’ specific needs. When bundled with other MNS 

services like Verizon Data Maintenance and SiteWatch, Verizon can offer a full out-tasked solution, 

unmatched in the industry, that differentiates us from all the other Cisco equipment resellers. 

• MNS SiteWatch (management and maintenance). Verizon's MNS SiteWatch is a complete 

management and maintenance solution for customers’ data networks. SiteWatch offers three service 

options that give customers the flexibility to meet their specific business needs: Fault Management, 

Performance Management, and Configuration Management. 

• Verizon Data Maintenance. A comprehensive offering of support programs, premier in the industry. 

Data Maintenance provides maintenance and troubleshooting for customers' crucial data networks, and 

offers everything from telephone troubleshooting to online fault monitoring and onsite parts and labor, 

depending on which service option they choose: 

- Next Business Day (NBD) Remote 

- 4-Hour Remote 

- 8-Hour Onsite 

- 4-Hour Onsite 

- Connectivity Assurance Service 

• File/Print Services. Verizon supports its customer’s file/print requirements by maintaining and 

coordinating all file and print activities, including printed reports, and design and development of laser 

print forms. Services include: 

- Support and maintain all print hardware 

- Operate and manage print queues and devices 

- Prepare reports and distribute on schedule 

- Monitor and maintain consumables 

- Ensure all files are available during prime time 

- Perform activities to ensure data integrity 

- Execute backup procedure and perform restore when requested 

- Report storage utilization statistics 

Please note that installation options vary depending upon location, equipment manufacturer, and type. 

Locations such as Texas and the tri-state area also have a local Verizon installation/maintenance 

organization option, as well as National-based service. 

• Web Services - Verizon Enterprise Advantage. Verizon Enterprise Advantage (VEA) 

is a comprehensive Web hosting solution set that delivers the benefits of the Internet. 

From simple dedicated hosting to complex, integrated managed services, Verizon 

Enterprise Advantage solutions can help companies at each stage of their Internet 

experience. 

Verizon Enterprise Advantage consists of three service lines: Enterprise Hosting, Enterprise 

Performance, and Enterprise Commerce. These service lines encompass modular sets of products and 

services delivering high-performing Web sites and E-commerce capabilities: 

- Enterprise Hosting. A modular offering of products and services allows customers to select 

Packaged Solutions, Complex Solutions, or Custom Solutions. Packaged Solutions are our core 

offering of pre-engineered platforms. Complex Solutions combine the components of the 

Common Hosting Platform, client-specific software applications, and services, such as software 

support. Custom Solutions are available for non-standard configurations.

- Enterprise Performance. High-availability products for Enterprise Hosting customers who have 

a Web site consisting of multiple servers that require high performance and availability. 

Enterprise Performance and Enterprise Managed Applications product lines offer performance and 

commerce functionality to enhance Enterprise Hosting solutions. 

Enterprise Performance is a suite of performance enhancements designed to ensure server 

availability (minimum downtime) and server response (minimum delay). Services such as Load 

Balancing, Site Accelerator, Site Replication, and Traffic Distribution are available under this 

offering. In addition, more demanding service level agreements are offered under these services: 

- Load Balancing. This service is for businesses with high-traffic Web sites that require 

scalability and additional system performance, while minimizing downtime for missioncritical 

applications. This service balances the traffic load between web servers in the same 

data center. It automatically routes traffic to other servers if one is down. 

Load Balancing balances network load by directing network connections to the server with 

the least number of open connections. It attempts to maintain an equal number of 

simultaneous sessions on all servers (assuming all servers have the same capacity). A 

different algorithm is used for servers with large differences in capacity. 

- Site Accelerator-Web Caching. Caching is based on the idea that some web site content is 

requested frequently, while other content is seldom requested at all. It places frequently used 

content closer to end users by geographically distributed caching servers. A web cache is a 

computer system that monitors web object requests, and stores objects it retrieves from a 

server. On subsequent requests for the same object, the cache delivers the object from its 

storage, rather than passing the request on to the origin server. This approach accelerates web 

page downloads, reduces the number of requests to the origin server, making it more 

responsive and reducing bandwidth as much as 35 percent. Without caching, all traffic must 

travel to the origin server every time a page is requested, resulting in potentially long delays 

and user frustration. 

Since every web object changes over time, caches also determine whether or not their copy of 

an object is still "fresh" or whether they need to retrieve a new copy from the origin server. 

Web caching is particularly suited for static content, such as logos and other images and html. 

- Traffic Distribution/ Hopscotch. Designed for customers with high-traffic Web sites that are 

hosted at multiple data centers. Geographically distributed mirrored web servers provide the 

best end-to-end response and site redundancy. Enterprise Performance products offer a tiered 

approach to distributed hosting, starting out with local load balancing, moving up to caching, 

and finally to geographically distributed servers in multiple data centers. 

- Site Replication. Designed for businesses who need high availability of Web hosting, without 

the overhead associated with replicating files, and to ensure that content on all servers is 

synchronized. Distribution hosting in the same or different data centers requires the server 

content to be mirrored. Site Replicator is a tool for making sure that the content across all 

servers is the same, and that the data are synchronized. Site Replicator provides automatic 

content update and replication between a master Web server and multiple slave Web servers. 

It updates content on a scheduled, periodic, or on-demand basis. 

- Enterprise Commerce. A combination of pre-configured and custom applications for Enterprise 

Hosting customers covering a wide range of E-business solutions. 

• 24/7 Help desk and Applications - Verizon Managed Help Desk Services. Managed Help Desk 

Services provide customer end users with a single point of contact for computer technical support. 

The service utilizes highly trained and experienced staff to efficiently support customer end users 

experiencing problems with their computers. The help desk also assists end users by answering 

“How To Do” type questions for supported software applications. 

Verizon provides fast, reliable, and courteous support, meeting today’s demands for efficient computer 

assistance that increases end user productivity and satisfaction. Our help desks provide solutions for 

issues that are help desk resolvable, while educating end users in the process. The help desk is staffed 

to answer every call and provide technical expertise with the initial point of contact, eliminating the

need for frustrating voicemails that lead to user dissatisfaction. Our goal is to become a strategic 

partner with our customers in providing satisfaction to their end users. 

Verizon also isolates non-help desk resolvable problems, and tracks issues that need to be escalated to 

customer-defined contacts, such as onsite maintenance personnel. Verizon takes ownership of the 

problem, providing satisfaction in that the customer end user only needs to contact one entity to get 

assistance. 

Customers are provided exceptional web-based reporting for all calls received, including statistics, 

such as average call answer time, resolution statistics, problems categorized by applications and/or 

departments, call abandon rates, and a listing of repeat callers. 

Managed Help Desk will also receive calls, create tickets, and escalate problems for applications not 

directly supported. This allows the customer to have one database for all problems; calls the help desk 

handles and calls the help desk escalates. 

Verizon provides a financially cost-effective solution for our customers who choose to out-task the 

responsibilities of provisioning and maintaining computer help desk operations. Verizon can leverage 

the investment in people, processes, and systems currently in place, to run a professional help desk. 

We maintain a quality help desk to serve end users, so that our customers can focus on their core 

business. Verizon Managed Help Desk Services remove the following customer responsibilities that 

are associated with provisioning a help desk in-house: 

- Staffing agents 

- Providing technical training for agents 

- Supervising help desk agents and other help desk personnel 

- Scaling for growth and unexpected spikes of call volume 

- Provisioning and maintaining software, hardware, and work space requirements 

Managed Help Desk Services are performed from the Verizon Enterprise Management Center, a 

57,000 square foot building located in Austin TX, which operates 24 hours a day, 365 days a year. 

Supported Applications. Verizon provides end user help desk support for the following desktop 

applications: 

- Microsoft Operating Systems 

- Norton Anti-Virus 

- Microsoft Office 

- Lotus Notes 

- Internet Explorer and Netscape Web Browser - Microsoft Outlook/Exchange 

Support

Security Services (Antivirus program, account management, domain management; Communications 

security; Network security (information assurance) 

Verizon Security Consulting Services. Verizon's Security Consulting Services–also known as "packaged" 

security services – help companies quickly improve their information security environment in an effective, 

cost-efficient way. Verizon’s suite of security consulting services offers complete, end-to-end security 

solutions, including: 

• Executive Security Briefing. Executive Security Briefings help organizations understand potential 

threats to their information assets, and the risks associated with today's computing environments. 

These 2-hour presentations are free, value-added services for the first 100 requests on the latest 

security threats and solutions. They are delivered to CIOs, VPs, and Directors. 

• Genuity Questionnaire. Before work on a security implementation can begin, Verizon/ Genuity 

administers a required, in-depth questionnaire to help establish a baseline of a company’s existing 

security systems, policies, and infrastructure. Because the questionnaire is fairly detailed and many 

companies do not have the in-house resources to complete it, Verizon provides a security consultant to 

assist the customer. 

• Vulnerability Testing Services. Verizon analyzes customers’ information "insecurity," which consists 

of three levels of testing: 

- Basic Vulnerability Testing Service. Includes port scans and vulnerability scanning tools; the 

latest security methodologies and technologies; and testing of components from external access 

points. 

- Intermediate Vulnerability Testing Service. Includes the basic testing service, plus consultation 

from system component experts who evaluate current security posture, develop guidelines and 

recommend improvements, and conduct high-level (basic) penetration testing. 

- Advanced Vulnerability Testing Service. Includes the basic assessment, plus comprehensive 

(detailed) penetration testing. 

Verizon provides a number of assessment services, including a Silver level and a more comprehensive 

Gold level assessment, as well as host, firewall, and HIPAA assessments, as described below: 

- Silver Level Assessment. The Silver Level Assessment includes a basic, external port scan, 

physical security review, documentation review, and network architecture diagram review. After 

Verizon security experts carefully analyze this information, they create a written report, hold a 

second meeting to discuss the report and customer security concerns, and finalize a comprehensive 

security plan. 

- Gold Level Assessment. This security assessment includes the basic components of the Silver 

Level Assessment, including a basic, external port scan, physical security review, documentation 

review, and network architecture diagram review. Verizon security experts carefully analyze this 

information, create a written report, hold a second meeting to discuss the report and customer 

security concerns, and finalize a comprehensive security plan. The Gold Level Assessment also 

includes: 

- An advanced, external port scan of the network to identify services. 

- A vulnerability scan of the external network (maximum of five public access servers). 

- Basic Phone (modem) sweep of the network to search for unauthorized modems connected to 

the network 

• Host Assessment. A Host Assessment determines how the operating system provides security for the 

network. The assessment also includes a review of physical security and how it relates to IT security, 

and a procedural review of security procedures in place. Key components of the assessment include: 

- An onsite physical security assessment and interview with physical security staff. 

- An automated Operating System assessment that gathers data about the operating system, its 

security features, settings, and service pack levels. 

- Assessment of up to 10 servers (5 external and 5 internal servers). 

- A review of the client’s security procedures. 

- Written report of findings with recommendations

• Firewall Assessment. Verizon Professional Security Services uses proven automated and manual 

processes to review customers’ Internet, Extranet, or Intranet firewall architectures to ensure that 

valuable assets are protected from attack. The assessment gathers data on operating system 

configurations, firewall administrative access, and firewall rule sets. The data are then compared 

against industry best practices, known security vulnerabilities, and compliance with any existing 

company security polices. The assessment culminates in a written report with findings and 

recommendations. 

• Security Policy Reviews. These are high-level assessments of an organization’s current policies, 

how they are disseminated to employees, and how they are enforced. The process begins with a 

customer interview, which results in an assessment of the current written policy. 

Please note that this review does not include the creation or modification of existing security policy, a 

service that Verizon offers as Security Policy Planning and Development. The final report will make 

recommendations about any deficiencies found during the review process. 

This review typically covers three major areas: 

- Logical Security. Includes system access control (i.e., log-in), password policy, software 

configuration and change control, anti-virus protection, acceptable use, data security, privacy, data 

availability, and data integrity. 

- Managerial Security. Includes security awareness training, personnel security, organizational 

structure (division of responsibility), policy enforcement, incident handling procedures, and 

separation of duties. 

- Physical Security. Includes building access control, restricted access to computer facilities (e.g., 

server rooms), and computer location. Can also cover fire-suppression systems, facility 

construction, or air conditioning. 

• Security Policy Planning and Development. This service covers all of the basic 

analysis of the Security Policy Review (logical, managerial, physical security reviews), 

but goes beyond the review stage to provide businesses with a standard "Best Practices" 

Security Policy template. The template identifies, recommends, and implements 

appropriate security policy and policy-specified safeguards to help protect customers’ 

information assets. Key components include: 

- Assessment of the full range of security policy and planning, including privacy, confidentiality, 

administration, Internet access, remote access, incident handling, audit requirements, roles and 

responsibilities, training and awareness, etc. 

- Draft Security Policy 

- Presentation of Draft Policy 

- Final Security Policy with high-level implementation plan 

• Technology Planning for Security Safeguards. This service helps customers select the 

best security solutions for their needs from a broad range of security consulting services. 

Verizon security consultants provide two (2) days of onsite consulting services to help 

customers select, design, and configure a robust security solution. Verizon offers 

technology planning services for the following security safeguards: 

- Firewalls - Two-Factor Authentication 

- Intrusion Detection Systems - PKI/ LDAP/ X.500 

- Virus Protection - Physical Security 

- Content Filtering - Biometrics 

- URL Filtering - RADIUS Servers 

- Encryption 

• Customer Training (Awareness, Executive Security, and IT Security). Verizon offers 

three types of training sessions for customers, which include Awareness Training, 

Executive Security Training (different from the pre-sales Executive Security Briefing), 

and IT Security Training.

- Security Awareness Training. Awareness Training follows the development of an information 

security policy. Once the security policy has been created and implemented, it should remain as 

the guideline for acceptable system use, and users should be informed of this through an 

awareness training session. Verizon offers awareness training sessions that: 

- Educate users about acceptable use of system assets 

- Explain the reasons why the company must protect its information assets 

- Review threats, including social engineering 

- Address the penalties for noncompliance 

- Executive Security (IT) Security Training. Executive-level training follows a complete 

investigative research of a customer's security network, and is intended to equip management with 

information on threats from the Internet, underground chat rooms, anarchy and hacktivists sites, 

etc., to determine if the customer is the subject of any potential attack. 

- IT Security Training. This training educates, informs, and guides IT personnel in planning, 

designing, implementing, and adhering to best security practices related to the need or 

environment. 

• Risk Assessment and Compliance Audits. Verizon has a unique set of skills and experience to ensure 

that customers receive the most comprehensive and cost-effective risk assessment and vulnerability 

analysis available. Verizon uses a custom-developed assessment methodology and tools to conduct 

comprehensive analysis of the security risks associated with the customer’s computing environment. 

Our security engineers know how the "bad guys" attack systems. When conducting assessments, our 

engineers think like hackers, and can exploit even the smallest of vulnerabilities. Verizon offers Basic 

and Advanced levels of Security Audits. 

• Computer Incident Response Team (CIRT) Retainer Program. Verizon’s CIRT and Cyber Crimes 

Unit have the experience and know-how to respond to today’s network intrusions and security events. 

The CIRT Retainer Program includes Incident Response Planning, CIRT Training, and CIRT 

Response. Verizon provides expert guidance in detection, containment, internal reporting, external 

disclosure, and investigation. Computer crime investigation and computer forensics are esoteric fields, 

and few individuals or corporations have the depth of experience as Verizon's CIRT and Cyber Crimes 

Unit. 

Configuration Management of the Common Operating Environment 

Verizon MNS SiteWatch. MNS SiteWatch provides a scalable management and maintenance solution for 

customers’ data CPE. Letting Verizon take care of ensuring optimum performance of the data network lets 

customers focus their enterprise expertise on core business and strategic initiatives. The SiteWatch service 

offers three packaged solutions to meet customers' needs. These solutions offer a flexible set of feature 

choices, including fault detection and isolation, Web-based performance reports, and Move, add, and 

change (MAC) activities. 

All services include 24x7 proactive monitoring and combined data network management and maintenance 

capabilities. Verizon provides: 

• Fault Management. Fault detection and isolation, maintenance dispatch, carrier coordination, and 

web-based trouble ticketing. Four maintenance coverage options are available. This is positioned as 

enhanced maintenance. 

• Performance Management. Fault Management components, plus web-based performance reporting. 

Also included is a quarterly performance assessment. 

• Configuration Management. Performance Management components, plus software configuration 

capabilities, including MAC activities and software backup and restoral 

SiteWatch Configuration Management. SiteWatch Configuration Management offers customers end-toend 

WAN management solutions. This service offers all of the benefits of SiteWatch Fault Management 

and Performance Management, plus Configuration Management, to help ensure configuration data storage 

in case of device or configuration loss. 

SiteWatch Configuration Management helps customers maximize their network performance and minimize 

downtime by proactively monitoring their network and resolving all network faults for covered portions of

the network. Verizon engineers, experienced in troubleshooting network hardware, software, and 

LAN/WAN protocols, perform problem analysis and, if necessary, actively work with maintenance 

personnel to ensure quick solutions. 

SiteWatch Configuration Management offers analysis reports to help enhance network performance, and 

configuration data storage for backup purposes. 

Verizon monitors all network faults on devices covered by the customers' contracts. If faults occur, skilled, 

experienced Verizon engineers correct them. 

SiteWatch Configuration Management also collects reports on network performance, and stores 

configuration data for backup purposes. Quarterly, Verizon engineers analyze network reports and offer 

suggestions on how to improve network performance. 

Verizon Network Operations Centers (NOCs) store all configuration data for backup and change control 

configuration, on a regularly scheduled basis. In case of device or configuration loss, Verizon reloads the 

configuration as part of service restoration. Available services include: 

- Verizon MNS Web site access 

- Preferred vendor Web site access 

- Flexible CPE Maintenance Option 

- Software maintenance 

- Systems documentation 

- 24x7 phone support and troubleshooting 

- Web-based trouble ticketing 

- Verification of restorative action 

- Remote troubleshooting 

- Fault monitoring and detection 

- Carrier management 

- Customer notification 

- Web-based performance reports 

- Performance analysis 

- Configuration management. 

Voice Services 

Verizon offers a complete range of basic and advanced communications products and services to meet the 

voice, video, data, and IP-related needs of its customers. These include business phone lines, Internet 

access, data services, long distance, pay phones, enhanced calling services, telecom equipment, and more. 

Capabilities include: 

• Managed Voice 

Service (MVS) 

A solution that allows customers to let Verizon manage their voice 

communications. With the feature functionality of a PBX and the flexibility 

of Centrex, Verizon gives customers the ability to focus on their core business 

competencies. We can help by letting them use their capital to invest in their 

business, not in their communications network. We own (hold paper, pay 

taxes) and maintain the network, and the customer pays a simple monthly rate 

per port for their PBX service, maintenance, and Moves, adds, and changes 

(MAC). As technology evolves, customers have the ability to renegotiate 

their contracts to take advantage of new communications products and 

services. 

• WAN Solutions Private Line, Frame Relay, ATM, SONET, DWDM, Gigabit Ethernet, (Local 

and Long Distance service) 

• Network Integration Integration, Consulting, and Managed Services 

• IP Solutions Dedicated and Dial Internet Access; Web Development, Hosting, and 

Management; Security Services; and Messaging 

• LAN Solutions Intelligent Wiring, Routers, Hubs and Switches, Installation, Maintenance, 

and Repair 

• Voice Access and 

Transport 

• Voice Switching 

Solutions 

Local, DID/DOD, Integrated Services Digital Network (ISDN) PRI/BRI, 

IntraLATA and InterLATA Toll, Voice over IP (VoIP), and Value Added 

Services 

Centrex, PBX, KSU, IP-PBX, Voice Processing, I/M&R, Converged CPE

Please note that installation options vary depending upon location, equipment manufacturer, and type. 

Locations such as Texas and the tri-state area also have a local Verizon installation/maintenance 

organization option, as well as National-based service. 

Video Teleconferencing 

Business travel has decreased dramatically. Videoconferencing provides the real-time experience of a 

physical meeting. Verizon can offer all of the video CPE–camera, monitor, codec, audio, and system 

control device–as well as the network, for a total videoconferencing solution. 

Infrastructure and Cable Installation 

Verizon Enterprise Network Consulting Services. Verizon's Enterprise Network Consulting Services are 

value-added planning services designed to assist customers in the strategic planning and design of their 

enterprise networks. From wide, local, and metropolitan area networking, to remote access, to address 

management, to convergence, Verizon experts are prepared to assist customers in any of the following 

disciplines: 

• Network Architecture & Planning. Verizon Network Architecture and Planning services help 

enterprise customers closely align their technology initiatives with their business objectives. Utilizing 

a phased approach, Verizon engineers develop an architecture and technology roadmap to guide 

customers from legacy to next-generation networks in support of their business objectives. Verizon 

engineers start by conducting a high-level assessment to gain an understanding of the current network. 

Next, through an interview process and review of customer planning documents, architectural goals are 

defined and prioritized. In the next phase, architecture alternatives are defined and evaluated, and a 

recommendation developed. Lastly, a transition plan to guide the customer through the migration is 

assembled. An executive briefing describing the process and results is provided to the customer. 

• Network Design. A comprehensive design should not be underestimated in any construction or 

development effort, whether it is the construction of a new building or the development of a new 

product. Enterprise networks are no different. To implement a scalable, reliable, robust network to 

meet business objectives and maximize return on investment, a formal network design is a must. It has 

been common in the past to pull together network designs without thorough requirements gathering, 

and almost as a result of technology selection, rather than a prerequisite, often at little or no cost. 

However, this lack of emphasis has resulted in networks that do not fulfill business requirements and 

do not meet expectations of technology executives. 

Verizon Network Design Services assists enterprise clients in developing detailed network 

specifications and implementation tactics, to serve as the basis for scalable, robust, and reliable 

network solutions. These specifications for the physical, logical, and operational infrastructure are 

developed with consideration of how the new technology will integrate into the existing network, and 

with an eye to ensuring that the design supports the architecture and technology roadmap. Maximizing 

the return on investment starts with a solid foundation in architecture, and is only possible with a 

comprehensive network design. 

• Network Assessment Services. Network Assessment services improves the return on IT investment 

by maximizing the efficiency of the network infrastructure, and planning for future growth in a logical 

and disciplined manner. Whether the assessment focuses on network inventory, performance, 

reliability, availability, or all of the above, Verizon engineers utilize proven methodologies and stateof-the-art 

tools to ensure a meticulous audit of the enterprise network according to the objectives 

identified at the onset of the engagement. The Network Assessment is often the starting point for a 

new technology implementation initiative, and ensures the accuracy of the planning baseline, such that 

new initiatives are built on a solid foundation. The focus of the network assessment typically includes 

any combination of the following areas: 

- WAN/ MAN/ LAN topologies 

- Network operating systems, gateways, protocols 

- General throughput/ capacity 

- Bottlenecks, problem area identification 

- Network management capabilities 

- Operations and Administration procedures

- Redundancy and identification of single points of failure 

- External Communication Partners 

Verizon network consultants provide expertise in the following major networking disciplines: 

- Wide, metropolitan, and local area networking 

- Voice, video, and data convergence 

- Internet connectivity and Firewall technology planning 

- Content delivery networking 

- Wireless networking 

- Remote access infrastructure planning 

- Address Management. Directory services, application-based QoS and policy management 

• Wide Area Network Monitoring Support. Verizon also provides WAN monitoring support from our 

network control centers. Our communications links are provided through Verizon’s existing backbone 

network. Communications links to the existing customer WAN are through one or more dedicated 

T1s, with an equal number of redundant T1s for backup. 

Software Consultation and Planning 

Please refer to the Verizon Enterprise Network Consulting Services discussion in Section 2.7, Infrastructure 

and Cable Installation, of this Capability Statement. Verizon provides commercial off-the-shelf integration, 

custom software development, and lifecycle support services, both in-house and through third-party 

teaming arrangements. 

Engineering Solutions and Program Management 

Verizon is adept at engineering comprehensive and innovative technical solutions to meet customer needs 

for IT/telecom technology. Verizon's IT solutions will have the flexibility to minimize risk, and provide 

best value. 

MANAGEMENT (A1 – A2) 

A1. Program Manager 

A2. Project Manager 

A3. Project Administrator 

LABOR CATAGORIES 

TECHNOLOGY (A15 – A22) 

A15. Chief Technologist 

A16. Principal Technologist 

A17. Divisional Technologist 

A18. Senior Technical Professional 

A19. Technical Professional 

A20. Staff Technical Professional 

A21. Senior Project Administrator 

A22. Senior Data Control Specialist 

B. NETWORK SERIES (B1-B22) 

B1. Senior Network Engineer 

B2. Network Engineer 

B3. Junior Network Engineer 

B4. Senior Systems Engineer 

B5. Systems Engineer 

B6. Junior Systems Engineer

B7. Sustaining Engineer 

B8. Junior Sustaining Engineer 

B9. Senior Sales Engineer 

B10. Sales Engineer 

B11. Network Security Project Manager 

B12. Network Security Senior Consultant 

B13. Senior Network Security Engineer 

B14. Network Security Engineer 

B15. Junior Network Security Engineer 

B16. Senior Network Security Analyst 

B17. Network Security Analyst 

B18. Junior Network Security Analyst 

B19. Senior Technical Writer, Network Security 

B20. Technical Writer, Network Security 

B21. Network Manager 

B22. Network Administrator 

C. RESERVED 

D. COMPUTER OPERATIONS SERIES (D1-D6) 

D1. Reserved 

D2. Computer Systems Analyst 

D3. Applications Engineer 

D4. Operations Manager 

D5 Reserved 

D6. Systems Operator 

E. TECHNICIAN SERIES (E1-D2) 

E1. Reserved 

E2. Communications Technician 

F. SUPPORT SERIES (F1-F6) 

F1. Sr. Tech Writer 

F2. Tech Writer 

F3. Administrative Support/ Graphics Specialist 

F4. Help Desk Manager 

F5. Help Desk Specialist 

F6. Technical Typist

SKILL CATEGORY REQUIREMENTS 

1. QUALIFICATION REQUIREMENTS. To perform on this schedule, contractor personnel must meet the 

minimum requirement for the skill categories described herein. In addition to the total and specialized 

experience defined in the skill categories, specific areas of required expertise may be further defined in a 

Government task request. 

2. TASK LEADER. Where the size of a task order warrants, a task leader shall be named for the task order 

by BBN to manage BBN’s efforts. 

3. SUBSTITUTION OF EDUCATION FOR EXPERIENCE. A Bachelor's degree or higher may be 

substituted for the general and specialized experience for those labor categories requiring a high school 

diploma. Substitution shall be approved by the COTR. 

4. SUBSTITUTION OF EXPERIENCE FOR EDUCATION. Substitution of experience for education is 

not allowed for some of the categories. The restriction has been identified within the category descriptions 

where it applies. The substitution rate for categories with no restriction will be two(2) years of experience 

for one(1) year of education unless otherwise specified. Substitution shall be approved by the COTR. 

5. MINIMUM/GENERAL EXPERIENCE & EDUCATION FORMAT. The minimum experience and 

educational requirements for each skill category are as follows: 

(1) Experience Requirements. 

(a) Total Experience. Minimum years of general experience in information systems technology 

(b) Specialized Experience. Minimum specific experience required directly relates to the particular 

skill category and level. The experience is not in addition to but is a part of the general experience 

required in paragraph a. Required experience may be further defined in the task order. 

(c) Task Leader. Indicates this category may serve as a task leader on one or more task orders. 

Management experience will be required since the category qualifications do not require 

managerial experience. Task leaders must have supervisory or project leader experience. This 

experience is not in addition to the experience requirements for the skill category. Project leader 

experience is experience that demonstrates an individual's ability to accomplish projects/tasks 

through others. 

(2) Functional Responsibility. This section will contain a description of duties representative of the 

position. 

(3) Education and Other Requirements. Minimum educational requirements needed to qualify for the 

position. The COTR may approve substitutions of experience for education if the COTR determines 

the experience is superior in nature and provides the skills at a level necessary to successfully perform 

the duties of the position. 

(a) Substitution. Permitted substitutions or a statement that substitutions not allowed for this category.

A. MANAGEMENT (A1-A3) 

These positions provide contractor management, senior level managers, and technical support for complex 

analysis tasks in the area of information technology. Such personnel will interface directly with 

government personnel in day-to-day management. 

A1: PROGRAM MANAGER 

(1) Experience requirements: 

(a) Total Experience. Fifteen (15) years of progressive experience in the development of systems 

in broad-based information technology (IT) settings involving the use of contemporary tools and 

techniques for information systems development. 

(b) Specialized Experience. Ten (10) years of specific experience in project development from 

inception to deployment, demonstrated ability to provide guidance and direction in tasks of 

varying levels of size and scope of effort, proven expertise in the management and control of 

funds and resources, demonstrated capability in managing multi-task contracts of this type and 

complexity envisioned for this schedule 

(2) Functional Responsibility. Serves as the contractor's single program manager for a large, complex 

task order (or a group of task orders affecting the same common/standard/migration system), and shall 

be the contractor's authorized interface with the Government authorized representative, government 

management personnel and customer agency representatives. Responsible for formulating and 

enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising 

contractor personnel and communicating policies, purposes, and goals of the organization to 

subordinates. Shall be responsible for the overall contractor’s performance. Plans and supervises 

multiple projects and/or task orders involving complex information systems software development. 

(3) Education and Other Requirements. A Bachelor of Science degree from an accredited college or 

university with a major in Computer Science, Information Systems, Engineering, Business or other 

related scientific or technical discipline 

(a) Substitution: 

– With a Master of Sciences degree (in the fields described in section b above): thirteen (13) 

years general experience of which at least nine (9) years specialized experience is required 

– With a Ph.D. (in the fields described in b above) twelve (12) years general experience of 

which at least eight (8) years must be specialized experience 

A2: PROJECT MANAGER 


(a) Total Experience. Twelve (12) years of progressive experience in the development of systems 

in broad-based information technology (IT) settings involving the use of contemporary tools and 

techniques for information systems development; may work under the guidance of a Program 

Manager 

(b) Specialized Experience. Nine (9) years of specific experience in project development from 

inception to deployment, demonstrated ability to provide guidance and direction in tasks of 

varying levels of size and scope of effort, proven expertise in the management and control of 

funds and resources, demonstrated capability in managing multi-task contracts of this type and 

complexity envisioned for this schedule

(2) Functional Responsibility. Serves as the project manager for a large, complex task order (or a group 

of task orders affecting the same common/standard/migration system) and shall assist the Program 

Manager in working with the Government’s authorized representative, the task order-level COTR(s), 

government management personnel and customer agency representatives. Under the guidance of the 

Program Manager, responsible for the overall management of the specific task order(s) and insuring 

that the technical solutions and schedules in the task order are implemented in a timely manner. 

Performs enterprise wide horizontal integration planning and interfaces to other functional systems. 

Plans and supervises multiple projects and/or task orders involving complex information systems 

software development 



related scientific or technical discipline 


– With a Masters degree (in the fields described in section b above): ten (10) years general 

experience of which at least seven (7) years specialized experience is required 

– With a Ph.D. (in the fields described in b above) eight (8) years general experience of which 

at least six (6) years must be specialized experience 

A3. PROJECT ADMINISTRATOR 

(1) Experience Requirements: 

Four (4) or more years experience, preferably in finance, contract administration, database 

management or administration of technical projects 

(2) Functional Responsibility. Maintains computer and manual files regarding program costs and 

schedules , and other administrative matters. Analyzes program cost/schedule performance, and 

prepares reports for Program Managers. Alerts Program Managers to significant variances or other 

extraordinary items. Reviews reports submitted by technical staff, and initiates corrective procedures 

when errors are suspected. Provides data needed for estimating expenses, budgets, contractual 

deliverables 

(3) Education Requirements. BS/BA or equivalent experience 

TECHNOLOGY SERIES (A15-A23) 

A15: CHIEF TECHNOLOGIST 


(a) Total Experience. Seventeen (17) years of experience in providing expert, independent services 

and leadership in specialized technical areas. Provides expertise on an as needed basis to all task 

assignments while coordinating with team members to ensure the problem has been properly 

defined and that the solution satisfied requirements. Possesses requisite knowledge and expertise 

so recognized in the professional community that the Government is able to qualify the individual 

as an expert in the field for a specific Task Assignment. Demonstrates exceptional oral and written 

communications skills 

(b) Specialized Experience. Thirteen (13) years of specific experience is required while 

demonstrating progressive accomplishments as an expert in large and complex information 

technology systems implementations. Expertise is applied across multiple information technology 

platforms and the integration of diverse architectures. Must demonstrate the ability to work

independently and lead large technologically oriented teams focused on a specific problem or 

requirements set. Demonstrates exceptional oral and written communications skills 

(2) Functional Responsibility. Serves as a technology expert in the architecture and development of 

large systems requiring state-of-art technology that is based on complex engineering techniques and/or 

processes. Establishes system requirements using analysis of enterprise-wide or large scale information 

systems to determine critical features and establishing performance models to ensure the viability of 

the required tasks, the interrelationships of the tasks, and that a recommended solution will meet all 

requirements in an effective manner. Designs systems architectures that include software, hardware, 

and communications to support the total set of system requirements as well as provide for present and 

future cross-functional requirements and interfaces. Ensures these systems are compatible and in 

compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) 

and International Standards Organization (ISO) reference models, and profiles of standards - such as 

Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference 

model - as they apply to the implementation and specification of Information Management (IM) 

solution of the application platform, across the application program interface (API), and the external 

environment/software application. Ensures that the common operating environment is compliant with 

agency standards. Evaluates analytically and systematically problems of work flows, organization, and 

planning and develops appropriate corrective action. 

(3) Education and Other Requirements. A Master of Science degree from an accredited university with 

a major in Engineering, Computer Science or other related scientific or technical discipline 


– With a Ph.D. (in the fields described in b above) fourteen (14) years general experience of 

which at least ten (10) years must be specialized experience 

– With a Bachelor of Science degree in Engineering, Computer Science or other related 

scientific or technical discipline and twenty (20) years general experience of which at least 

fifteen (15) years must be specialized experience, a Masters degree is not required 

A16: PRINCIPAL TECHNOLOGIST 


(a) Total Experience. Fifteen (15) years of experience in providing expert, independent services 




so recognized in the professional community that the Government is able to qualify the individual 

as an expert in the field for a specific Task Assignment. Demonstrates exceptional oral and 

written communications skills 

(b) Specialized Experience. Twelve (12) years of specific experience is required while 

demonstrating progressive accomplishments as an expert in large and complex information 

technology systems implementations. Expertise is applied across multiple information technology 

platforms and the integration of diverse architectures. Must demonstrate the ability to work 

independently or under only general direction 






requirements in an effective manner. Designs systems architectures that include software, hardware,









agency standards. Evaluates analytically and systematically problems of work flows, organization, and 

planning and develops appropriate corrective action 




– With a Ph.D. (in the fields described in b above) twelve (12) years general experience of 

which at least nine (9) years must be specialized experience 


scientific or technical discipline and seventeen (17) years general experience of which at 

least thirteen (13) years must be specialized experience, a Masters degree is not required 

A17: DIVISIONAL TECHNOLOGIST 


(a) Total Experience. Twelve (12) years of experience in providing expert, independent services 




to be recognized as a specialist in the field for a specific Task Assignment 

(b) Specialized Experience. Ten (10) years of specific experience is required while demonstrating 

a progressive accomplishment as an expert in large and implementing complex information 

technology systems. Expertise is applied across multiple information technology platforms and 

the integration of diverse architectures. Must demonstrate the ability to work independently or 

under only general direction 






requirements in an effective manner. Designs systems architectures that include software, hardware, 









agency standards. Evaluates analytically and systematically problems of work flow, organization, and 

planning and develops appropriate corrective action




– With a Ph.D. (in the fields described in b above) ten (10) years general experience of which 

at least nine (9) years must be specialized experience. 


scientific or technical discipline and fifteen (15) years general experience of which at least 

eleven (11) years must be specialized experience, a Masters degree is not required 

A18: SENIOR TECHNICAL PROFESSIONAL 


(a) Total Experience. Twelve (12) years of progressive experience in the development of systems 

in broad-based information technology (IT) settings providing in-depth subject matter expertise 

and an ability to translate these into system requirements, systems architecture, and research, 

development, and test tasks. Possesses requisite knowledge and expertise to be recognized as a 

specialist in the field for a specific Task Assignment 

(b) Specialized Experience. Ten (10) years of superior functional knowledge of task order specific 

requirements, or developing functional requirements for complex integrated ADP systems. Must 

demonstrate the ability to work independently or under only general direction 

(2) Functional Responsibility. At a large-scale information system or enterprise-wide level, analyze 

user needs to determine functional and cross-functional requirements. Performs functional allocation 

to identify required tasks and their interrelationships. Applies business process improvement practices 

to re-engineer methodologies/principles and business process modernization projects. Applies, as 

appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and 

modern business methods and performance measurement techniques. Assist in establishing standards 

for information systems procedures. Develops and applies organization-wide information models for 

use in designing and building integrated, shared software and database management systems. 

Constructs sound, logical business improvement opportunities consistent with corporate Information 

Management guiding principles, cost savings, and open system architecture objectives 

(3) Education and Other Requirements. A Bachelor of Science degree from an accredited university 

with a major in Computer Science, Engineering, or other related scientific or technical discipline 


– With a Ph.D. (in the fields described in b above) six (6) years general experience of which 

at least four (4) years must be specialized experience 

– With a Master of Sciences degree (in the fields described in section b above): nine (9) years 

general experience of which at least six (6) years specialized experience is required 

A19: TECHNICAL PROFESSIONAL 

(1) Experience requirements. 

(a) Total Experience. Ten (10) years of progressive experience in systems analysis and computer 

programming in highly complex and broad-based information technology (IT) settings providing 

in-depth subject matter expertise and an ability to translate these into system requirements,

systems architecture, and research, development and test tasks. In depth experience in the use of 

contemporary communications systems, computer hardware, relational data base technologies, and 

high order programming languages 

(b) Specialized Experience. Eight (8) years of superior functional knowledge of task order specific 

requirements, or developing functional requirements for complex integrated ADP systems. Should 

have proven expertise in the management and control of funds and resources and demonstrated 

capability in managing multi-task task orders. Must demonstrate the ability to work independently 

or under only general direction 

(2) Functional Responsibility. At a large-scale complex information system or enterprise-wide level, 

analyze user needs to determine functional and cross-functional requirements. Performs functional 

allocation to identify required tasks and their interrelationships. Applies business process improvement 

practices to re-engineer methodologies/principles and business process modernization projects. 

Applies, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk 

analysis and modern business methods and performance measurement techniques. Assist in 

establishing standards for information systems procedures. Develops and applies organization-wide 

information models for use in designing and building integrated, shared software and database 

management systems. Constructs sound and logical improvement opportunities consistent with 

corporate Information Management guiding principles, cost savings, and open system architecture 

objectives 




– With a Ph.D. (in the fields described in b above) three (3) years specialized 

– With a Master of Sciences degree (in the fields described in section b above): six (6) years 

general experience of which at least four (4) years specialized experience is required 

A20: STAFF TECHNICAL PROFESSIONAL 


(a) Total Experience. Eight (8) years of progressive experience in systems analysis and computer 

programming in highly complex and broad-based information technology (IT) settings involving 

the use of contemporary communications systems, computer hardware, relational data base 

technologies, and high order programming languages 

(b) Specialized Experience. Six (6) years of specific experience in large, complex information 

systems software development projects. Must have demonstrated expertise through effective use 

of state-of-the-art development tools and models. Must have proven expertise in the effective use 

of highly specialized personnel resources and a demonstrated capability in managing multi-task 

activities simultaneously 

(2) Functional Responsibility. At a large-scale complex information system or enterprise-wide level, 

analyze user needs to determine functional and cross-functional requirements. Performs functional 

allocation to identify required tasks and their interrelationships. Applies business process improvement 

practices to re-engineer methodologies/principles and business process modernization projects. 

Applies, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk 

analysis and modern business methods and performance measurement techniques. Assist in 

establishing standards for information systems procedures. Develops and applies organization-wide 

information models for use in designing and building integrated, shared software and database 

management systems. Constructs sound and logical improvement opportunities consistent with

corporate Information Management guiding principles, cost savings, and open system architecture 

objectives. 


with a major in Computer Science, Engineering, or other related scientific or technical discipline. 

(a) Substitution. 

– With a Master of Sciences degree (in the fields described in section b above): five (5) years 

general experience of which at least four (4) years specialized experience is required 

A21: SENIOR PROJECT ADMINISTRATOR 

(1) Experience Requirements 

(a) Total Experience. Six (6) years progressive experience in IS/ADP systems administration 

(b) Specialized Experience. Three (3) years intensive and progressive specific experience in the 

administration of complex data systems 

(2) Functional Responsibility. Specifies proper types of files organization, indexing methods, and 

security procedures. Advises project teams on the design of complex databases (e.g., schema and subschema 

details). Defines specialized aspects of user's data base administrator documentation. Performs 

detailed comparisons of various data base systems. Performs duties in a complex, distributed, 

heterogeneous computing environment, which may involve different types of hardware platforms, 

operating systems applications, and network environments. Provides expertise in data storage systems. 

Performs administration tasks (installing, maintaining, monitoring, recovering, rebuilding, upgrading, 

patching and performance tuning). Implements software solutions for performance enhancement, 

operator interface, and increased user capability. Augments other skill categories by providing unique 

IS/ADP systems administration knowledge in areas that require in-depth current knowledge of a 

specialized IS discipline. Such specialized knowledge can only be achieved through intensive, 

extensive, and continuous application of the specialty at a level exceeding that of the more general and 

broad based IS requirements of the skill category series 




– With a Master of Sciences degree (in the fields described in section b above): four (4) years 

general experience of which at least two (2) years specialized experience is required 

A22: SENIOR DATA CONTROL SPECIALIST 


(a) Total Experience. Five (5) years progressive experience in the management Data Base Systems 

and their administration 

(b) Specialized Experience. Three (3) years intensive and progressive specific experience in the 

administration of complex data systems 

(2) Functional Responsibility. Performs assigned portions of managing the data input into complex 

information systems. Analyzes and administers data for both the developing team and the customer. 

Handles daily administrative tasks, produces and edits technical reports based on data system 

processing, monitors use of data and performs updates as required. Participates in all phases of system

development with emphasis on the data collection, input, documentation, and acceptance phases. 

Designs and prepares technical reports and related documentation, and makes charts and graphs to 

record results 

(3) Education and Other Requirements. An Associate's degree from an accredited college or university 

in Computer Science, Engineering or other related scientific or technical discipline 

(a) Substitution. Substitution not allowed for this category. 

B. NETWORK SERIES (B1-B22) 

These positions provide contractor management, senior level managers, and technical support for network 

engineering tasks in the area of information technology. Such personnel will interface directly with 

government personnel in day-to-day management. 

B1: Senior Network Engineer 


(a) Total Experience. Five (5) years or more of progressive experience in planning, designing and 

analyzing data or telecommunications networks. This experience must demonstrate a working 

knowledge of Ethernet, FDDI, frame relay and ATM, and a working knowledge of operating 

systems and protocols such as Novell, NT, UNIX, SNA and TCP/IP. Must have experience with 

network analysis/management tools and techniques and be familiar with PCs in a client server 

environment. Must be familiar with IT and long distance and local carrier management. 

Knowledge of computer languages such as C, C++, SQL is a plus. Supervisory or project leader 

experience is also required. 

(2) Functional Responsibility. Responsible for the design and implementation of data communications 

or telecommunications networks. Plans and monitors the installation of communication circuits and 

recommends enhancements. Manages and monitors LANs and associated equipment (e.g., bridges, 

routers, hubs, modem pools, gateways, etc.). Analyzes interface requirements between WANs and 

other computer networks. Analyzes network characteristics (e.g., traffic, connect time, transmission 

speeds, packet sizes and throughput). Conducts short and long term planning to meet communications 

system requirements. 

3) Education and Other Requirements. A Bachelor of Science or Masters of Science degree from an 

accredited college or university with a major in Computer Science, Information Systems, Engineering 

other related scientific or technical discipline. 

4) Substitution. Six (6) or more years direct network experience, Bachelor of Science or Bachelor of 

Arts degree from an accredited college or university with a major in a non-technical discipline. 

Demonstrated network aptitude and depth of overall network familiarity based upon experience. 

B2: Network Engineer 


(a) Total Experience. Two (2) to five (5) years network experience 

(2) Functional Responsibility. Duties are performed under the supervision of a senior engineer or 

technical project manager. Assists in the design and implementation of LAN/WANs using hub and 

router technology. Performs hardware/software analyses to provide comparative data of performance 

characteristics and suitability within the existing systems environment. Prepares trade-off studies and

evaluations for vendor equipment. Assists in generating network monitoring and performance reports 

for LAN/WANs utilization studies. Recommends network design changes/enhancements for improved 

system availability and performance. Knowledge includes demonstrated capability in at least one 

primary network element, such as operating systems, platforms or protocols 


university with a major in Computer Science, Information Systems, Engineering or other related 

scientific or technical discipline 

a) Substitution. Three (3) to six (6) years direct network experience, Bachelor of Science or 

Bachelor of Arts degree from an accredited college or university with a major in a non-technical 

discipline. Demonstrated network aptitude based upon experience 

B3: Junior Network Engineer 


(a) Total Experience. Minimum required. Entry level position. Zero to two (2) years network 

experience 

(2) Functional Responsibility. Duties are performed under the direct guidance of a senior engineer. 

Assists in the design and implementation of LAN/WANs using hub and router technology. Performs 

hardware/software analyses to provide comparative data of performance characteristics and suitability 

within the existing systems environment. Assists in generating network monitoring and performance 

reports for LAN/WANs utilization studies. Provides input for network design changes/enhancements 

for improved system availability and performance. 



scientific or technical discipline. 

(a) Substitution. One (1) to three (3) years direct network experience, Bachelor of Science or 


discipline. Demonstrated network aptitude based upon experience. 

B4: Senior Systems Engineer 


a) Total Experience. Five (5) years or more of intensive and progressive specific experience in 

planning, designing and analyzing telecommunications networks. This experience must include 

demonstrated knowledge of Ethernet, FDDI, frame relay and ATM, and a working knowledge of 

operating systems and protocols such as Novell, NT, UNIX, SNA and TCP/IP. Must have 

experience with network analysis/management tools and techniques and be familiar with PCs in a 

client server environment. Must be familiar with IT and long distance and local carrier 

management. Demonstrated ability as a supervisor or project leader essential. Highest skills in 

written and oral communications needed. Knowledge of computer languages such as C, C++, 

SQL, HTML, is a strong plus. Supervisory or project leader experience is also essential. 

(2) Functional Responsibility. Assists in the design and implementation of LAN/WANs using hub and 


characteristics and suitability within the existing systems environment. Prepares trade-off studies and 

evaluations for vendor equipment. Assists in generating network design changes/enhancements for 

improved system availability and performance.




a) Substitution. Six (6) or more years direct network experience, Bachelor of Science or Bachelor 

of Arts degree from an accredited college or university with a major in a non-technical discipline. 

Demonstrated system-level network aptitude based upon experience. Demonstrated technical and 

project leadership ability. 

B5: Systems Engineer 


a) Total Experience. Three (3) to five (5) years of intensive and progressive specific experience in 


demonstrated knowledge of Ethernet, FDDI, frame relay and ATM, and a working knowledge of 

operating systems and protocols such as Novell, NT, UNIX, SNA and TCP/IP. Must be familiar 

with network analysis / management tools and techniques and be familiar with PCs in a client 

server environment. 




evaluations for vendor equipment. Assists in generating network monitoring and performance reports 

for LAN/WANs utilization studies. Assists with network design changes/enhancements for improved 

system availability and performance. 

(3) Education and Other Requirements. A Bachelor of Science or Masters of Science degree from an 


or other related scientific or technical discipline. 

a) Substitution. Four (4) to seven (7) years direct network experience, Bachelor of Science or 


discipline. Demonstrated system-level network aptitude based upon experience. 

B6: Junior Systems Engineer 


a) Total Experience. One (1) to three (3) years of progressive specific experience in planning, 

designing and analyzing telecommunications networks. This experience must include familiarity 

with Ethernet, FDDI, frame relay and ATM, and a working knowledge of operating systems and 

protocols such as Novell, NT, UNIX, SNA and TCP/IP. Must be familiar with PCs in a client 

server environment. 

(2) Functional Responsibility. Assists in the design and implementation of LAN/WANs using hub 

and router technology. Performs hardware/software analyses to provide comparative data of 

performance characteristics and suitability within the existing systems environment. Assists with 

changes/enhancements for improved system availability and performance. 

(3) Education and other requirement. A Bachelor of Science degree from an accredited college or 


scientific or technical discipline.

(a) Substitution. Two (2) to four (4) years direct network experience, Bachelor of Science or 


discipline. Demonstrated system-level network aptitude based upon experience. 

B7: Sustaining Engineer 


(a) Total Experience. Three (3) or more years of intensive and progressive specific experience in 

planning, supporting and analyzing telecommunication networks. This experience must include 

demonstrated knowledge of network data transport protocols such as Ethernet, frame relay and 

ATM, and a working knowledge of operating systems and protocols such as Novell, NT, UNIX, 

SNA, and TCP/IP. Must have practical experience with network management tools. 




evaluations for vendor equipment. Directly involved with network monitoring and performance data 

collection and presentation for LAN/WANs utilization studies. Recommends network design 

changes/enhancements for improved system availability and performance. 




(a) Substitution. Four (4) or more years experience and less than a Bachelor of Science or 

Bachelor of Arts degree completed in a technical or non-technical discipline. Proven ability to 

work effectively individually or as part of a project team. Experience as a project leader is a plus. 

B8: Junior Sustaining Engineer 


One (1) to three (3) years direct network experience 

(2) Functional Responsibility. Duties are performed under the direct guidance of a senior engineer, or 

project manager. Assists in the design and implementation of LAN/WANs using hub and router 

technology. Performs hardware/software analyses to provide comparative data of performance 

characteristics and suitability within the existing systems environment. Directly involved with 

network monitoring and performance data collection and presentation. Assists with network design 

changes/enhancements for improved system availability and performance. Generally involved with 

maintenance and control of a network, and its management center. 


university with a major in a non-technical discipline 

(a) Substitution. Two (2) to four (4) years experience and less than a Bachelor of Science or 

Bachelor of Arts degree completed in a technical or non-technical discipline 

B9: Senior Sales Engineer 

(1) Experience Requirements:

a) Total Experience. Seven (7) or more years of intensive and progressive specific experience in 


demonstrated knowledge of legacy network protocols, as well as knowledge of Ethernet, FDDI, 

frame relay and ATM, and a working knowledge of operating systems and protocols such as NT, 

UNIX, SNA and TCP/IP. Must have experience with network analysis/management techniques 

and be familiar with PCs in a client server environment. Must be familiar with IT and long 

distance and local carrier management. Highest skills in written and oral communication. 

Experience as a supervisor or task leader essential. Knowledge of computer languages is a plus. 

(b) Task Leader. Indicates this category may serve as a task leader on one or more task orders. 




experience is experience that demonstrated an individual’s ability to accomplish projects/tasks 


(2) Functional Responsibility. Responsible for direct or indirect involvement in the design and 

implementation of LAN/WANs using hub and router technology. Performs hardware/software 

analyses to provide comparative data of performance characteristics and suitability within the existing 

systems environment. Prepares trade-off studies and evaluations for vendor equipment. Recommends 

network design changes/enhancements for improved system availability and performance. 




(a) Substitution. Ten (10) or more years direct network experience, minimum of Bachelor of 

Science or Bachelor of Arts degree from an accredited college or university with a major in a nontechnical 

discipline. Demonstrated system-level network aptitude based upon experience. Proven 

high aptitude for technical and project leadership. Proven ability to work effectively individually 

or as part of a project team. 

B10: Sales Engineer 


a) Total Experience. Five (5) to eight (8) years of intensive and progressive specific experience in 


demonstrated knowledge of legacy network protocols, as well as knowledge of Ethernet, FDDI, 

frame relay and ATM, and a working knowledge of operating systems and protocols such NT, 

UNIX, SNA and TCP/IP. Must be familiar with PCs in a client server environment. Highest 

demonstrated skills in written and oral communications. Experience as a supervisor or task leader 

essential. Knowledge of computer languages is a plus. 

b) Task Leader. Indicates this category may serve as a task leader on one or more task orders. 




experience is experience that demonstrates an individual’s ability to accomplish projects/tasks 


(2) Functional Responsibility. Responsible for direct or indirect involvement in the design and 

implementation of LAN/WANs using hub and router technology. Performs hardware/software

analyses to provide comparative data of performance characteristics and suitability within the existing 

systems environment. Prepares trade-off studies and evaluations for vendor equipment. Recommends 

network design changes/enhancements for improved system availability and performance. 




a) Substitution. Eight (8) or more years direct network experience, Bachelor of Science or 


discipline. Demonstrated system-level network aptitude based upon experience. Proven high 

aptitude for technical and project leadership. Proven ability to work effectively individually or as 

part of a project team. 

B11: Network Security Project Manager 


a) Total Experience. Ten (10) years of technical management in the area of network security. 

b) Specialized Experience. Four (4) years of specialized experience in the area of designing and 

implementing network security architectures in support of both legacy and distributed topologies 

(2) Functional Responsibility. Provides direct supervision and management to a team of network 

security engineers and analysts with respect to deliverable execution. Responsible for program 

management based on work break down structures to accomplish specific network security tasks. 

Must be familiar with Microsoft Project and Excel. 


university with a major in Computer Science, Business or other related disciplines 

a) Substitution. Education may be substituted by an additional two (2) years of experience for each 

year of education requirement 

B12: Network Security Senior Consultant 


a) Total Experience. Six (6) years of network security consulting 

(b) Specialized Experience. Four (4) years of specialized network security experience in the areas 

of PKI, VPN and firewall engineering 

(2) Functional Responsibility. Advises customer on procedures and processes on PKI and VPN related 

issues in support of distributed architectures based on customer’s network security requirements. 

Familiar with firewall installations, configurations, and implementations in support of the customer. 

Assists customer with design and implementation of secure network architectures. Familiar with 

network security COTS based products. 

(3) Education and Other Requirements. A Masters of Science degree from an accredited college or 

university with a major in Computer Science, Business or other related disciplines. 

a) Substitution. Substitution not allowed for this category. 

B13: Senior Network Security Engineer


(a) Total Experience. Six (6) years of network security experience. 

b) Specialized Experience. Four (4) years of specialized in the area of PKI, VPN and firewall 

engineering 

(2) Functional Responsibility. Serves as a senior engineer on a team that is responsible for providing 

secure solutions in both legacy and distributed environments. Must have hands-on experience with 

developing and implementing VPNs using PKI COTS based products. Experienced with conducting 

network security test and evaluation processes leading up to certification and accreditation on 

distributed networks. Understands and is familiar with the installation, configuration and 

implementation of various COTS based firewalls. 


university with a major in Computer Science, Business, or other related disciplines 

(a) Substitution. Substitution not allowed for this category 

B14: Network Security Engineer 


(a) Total Experience. Four (4) years of network security experience 

(b) Specialized Experience. Two (2) years of specialized in the area of firewall engineering and 

PKI 

(2) Functional Responsibility. Serves as an engineer on a team that is responsible for providing secure 

solutions in both legacy and distributed environments. Must have hands-on experience with 

developing and implementing firewalls using COTS based products. Experienced with conducting 

network security test and evaluation processes leading up to certification and accreditation on 

distributed networks. Understands and is familiar with the installation, configuration and 

implementation of various PKI encryption products. 


university with a major in Computer Science, Business, or other related disciplines. 


B15: Junior Network Security Engineer 


(a) Total Experience. Two (2) years of network security experience. 

(2) Functional Responsibility. Serves as a junior engineer on a network security team that is 

responsible for providing secure solutions in both legacy and distributed environments. Must have 

hands-on experience with developing and implementing firewalls and access control applications, 

including MLS, using COTS based products. Some experience with conducting network security test 

and evaluation processes leading up to certification and accreditation on distributed networks. 


university with a major in Computer Science, Business, or other related disciplines

(a) Substitution. Education may be substituted by an additional 2 years of experience for each 

year of education requirement 

B16: Senior Network Security Analyst 


(a) Total Experience. Six (6) years of network security experience 

(b) Specialized Experience. Four (4) years of specialized in the area of Network Security Policy, 

including certification and accreditation processes 

(2) Functional Responsibility. Serves as a senior analyst on a team that is responsible for providing 

secure solutions in both legacy and distributed environments. Must have hands-on experience with 

developing and implementing network security policy and procedure. Working knowledge of 

certification and accreditation processes of critical applications in support of both legacy and 

distributed network architectures. Familiar with OMB A-130 and DITSCAP requirements 


university with a major in Computer Science, Business, or other related disciplines. 


B17: Network Security Analyst 


(a) Total Experience. Four (4) years of network security experience. 

(b) Specialized Experience. Two (2) years of specialized in the area of Network Security Policy, 

including certification and accreditation processes. 

(2) Functional Responsibility: Serves as an analyst on a network security team that is responsible for 

providing secure solutions in both legacy and distributed environments. Must have hands-on 

experience with developing and implementing network security policy and procedure. Working 

knowledge of certification and accreditation processes of critical applications in support of both legacy 

and distributed network architectures. Familiar with OMB A-130 and DITSCAP requirements 


university with a major in Computer Science, Business or other related disciplines. 


B18: Junior Network Security Analyst 


a) Total Experience. Two (2) years of network security experience. 

(2) Functional Responsibility. Serves as an analyst on a network security team that is responsible for 

providing secure solutions in both legacy and distributed environments. Some hands-on experience 

with developing and implementing network security policy and procedure 


university with a major in Computer Science, Business or other related disciplines.

(a) Substitution. Education may be substituted by an additional 2 years of experience for each year 

of education requirement 

B19: Senior Technical Writer (Network Security) 


(a) Total Experience. Five (5) years of technical writing or documentation experience 

(b) Specialized Experience. Three (3) years of specialized network security oriented technical 

documentation experience. 

(2) Functional Responsibility. Prepares and edits network security IT/ADP documentation 

incorporating information provided by user, specialist, analyst, programmer, and operations personnel. 

Must have a substantial knowledge of the capabilities of network security. Duties include writing, 

editing, and graphic presentation of technical information for both technical and non-technical 

personnel. Interprets technical documentation standards and prepares documentation according to 

standards. Must be capable of working independently. Plans and supervises multiple projects and/or 

tasks involving a wide wide-range of IT network security related tasks. 


university with a major in English, Computer Science, Business or other related disciplines. 

a) Substitution. Substitution not allowed for this category 

B20: Technical Writer (Network Security) 


(a) Total Experience. Three (3) years of network security technical writing or documentation 

experience 

(b) Specialized Experience. One (1) year of specialized network security technical documentation 

experience 

(2) Functional Responsibility. Prepares and edits network security IT/ADP documentation 

incorporating information provided by user, specialist, analyst, programmer, and operations personnel. 

Must have a substantial knowledge of the capabilities of network security in support of information 

systems. Duties include writing, editing, and graphic presentation of technical information for both 

technical and non-technical personnel. Interprets technical network security documentation standards 

and prepares documentation according to standards. Must be capable of working independently. This 

category provides incidental support for other approved requirements. 


or two (2) years of college or university study in English, Computer Science or related discipline. 


B21. Network Manager 

(1) Experience Requirements:

(a) Total Experience. Five (5) years experience in one or more of the following areas: data 

communications engineering, data communications hardware or software analysis, network 

administration or management, or data communication equipment installation and maintenance. 

(b) Task Leader. Indicates this category may serve as a task leader on one or more task orders. 




experience is experience that demonstrates an individual's ability to accomplish projects/tasks 


(2) Functional Responsibility. Performs a variety of network management functions in support of MIS 

services related to the operation, performance or availability of data communications networks. 

Modifies command language programs, network start up files, assigns/re-assigns network device 

logicals, analyzes network performance and recommends adjustments to wide variety of complex 

network management functions with responsibility for overall performance and availability of 

networks. LAN/WAN consultant skilled in network analysis, integration and tuning. Experience with 

cable/LAN meters, protocol analyzers, SNMP and RMON based software products. Knowledge of 

Ethernet, FDDI and high speed WAN's and routers. Analyze client LAN's/WAN's, isolate source of 

problems, recommend reconfiguration and implementation of new network hardware to increase 

performance. Working knowledge of network operating systems. Modifies command language 

programs, network start up files, assigns/re-assigns network device logicals. Conducts load balancing 

efforts to achieve optimum device utilization and network performance. Manages network E-mail 

functions. Establishes mail boxes and monitors mail performance on the network. Coordinates with 

engineering groups to resolve hardware problems. Works with customer and operations staff in 

scheduling preventative and emergency maintenance activities. May serve as task leader on one or 

more task orders. 


university with a major in Computer Science, Information Technology, Engineering, or a related 

discipline. If applicable, shall be certified as a network engineer for the specific network operating 

system as defined in the Government task request. The certification criteria are determined by the 

network operating system vendor. 


B22. Network Administrator 


(a) Total Experience. Three (3) years experience in one or more of the following areas: data 

communications engineering, data communications hardware or software analysis, network 

administration or management, data communication equipment installation and maintenance, or 

computer systems administration and management. 

(2) Functional Responsibility. Performs a variety of network management functions related to the 

operation, performance or availability of data communications networks. Experience with cable/LAN 

meters, protocol analyzers, SNMP and RMON based software products. Knowledge of Ethernet, FDDI 

and high speed WAN's and routers. Analyze client LAN's/WAN's, isolate source of problems, 

recommend reconfiguration and implementation of new network hardware to increase performance. 

Working knowledge of network operating systems. Modifies command language programs, network 

start up files, assigns/re-assigns network device logicals, participates in load balancing efforts 

throughout the network to achieve optimum device utilization and performance. Establishes new user 

accounts on the network granting access to required network files and programs. Manages network E- 

mail functions. Establishes mail boxes and monitors mail performance on the network. Troubleshoots

network/user problems, presents resolutions for implementation. Prepares a variety of network 

resource reports. 

(3) Education and Other Requirements. An Associate's degree from an accredited college or 

university in a related field, or two (2) years of college or university study in a related field. If 

applicable, should be certified as a network administrator for a specific network operating system as 

defined in the Government task request. Certification criteria are determined by the network operating 

system vendor. 

C. RESERVED 

a) Substitution. Substitution not allowed for this category 

D. COMPUTER OPERATIONS SERIES (D1-D6) 

D1. Reserved 

D2. Computer Systems Analyst 


(a) Total Experience. Three (3) years progressive experience in the analysis and design of business 

or scientific applications using database management systems or high-order programming 

languages. 

(2) Functional Responsibility. Performs systems analysis, design, programming, documentation, or 

implementation of complex system applications and related IT/ADP systems concepts for effective 

implementation. Participates in all phases of the software development life cycle with emphasis on the 

planning, analysis, programming, testing and acceptance phases. Designs and prepares technical 

reports and related documentation, and makes charts and graphs to record results. Prepares and delivers 

presentations and briefings as required. 


university with a major in Computer Science, Information Systems, Engineering, or other related 



D3. Applications Engineer 


(a) Total Experience. Eight (8) years of progressive in managing or performing software 

engineering activities. 

(b) Specialized Experience. Six (6) years of specific experience working with C++, SQL, and 

third/fourth generation languages in the design and implementation of systems and using database 

management systems. General experience includes increasing responsibilities in software 

engineering activities. Knowledgeable of applicable standards. 

(2) Functional Responsibility. Analyzes and studies complex system requirements. Designs software 

tools and subsystems to support software reuse and domain analyses and manages their 

implementation. Manages software development and support using formal specifications, data flow 

diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. 

Estimates software development costs and schedule. Reviews existing programs and assists in making

efinements, reducing operating time, and improving current techniques. Supervises software 

configuration management. 



related scientific or technical discipline. 


– With a Master degree (in the fields described in section b above): six (6) years general 

experience of which at least four (4) years specialized experience is required 

– With eleven (11) years of general experience of which at least nine (9) years of specialized 

experience, a degree is not required 

D4. Operations Manager 

(1) Experience: Seven years experience, of which at least give years must be specialized. Specialized 

experience includes: supervision and operation experience on a large-scale computer system, 

knowledge of hardware, software and operating systems. General experience includes operations 

experience on a large scale computer system or a multi-server local area network. 

(2) Functional Responsibility: Manages computer operations. Ensures production schedules are met. 

Ensures computer system resources are used effectively. Coordinates the resolution of production 

related problems. Ensures proper relationships are established between customers, teaming partners, 

and vendors to facilitate the delivery of information technology services. Provides users with 

computer output. Supervises staff operations. 

(3) Educational Requirement(s): A Bachelor's degree in Computer Science, Information Systems, 

Engineering, Business, or other related discipline. 

D5. Reserved 

- With a Master's degree (in the fields described in above): five (5) years general experience of 

which at least three (3) years must be specialized experience is required 

- With ten years of general experience of which at lest eight (8) years must be specialized 

experience, a degree is not required 

D6. Systems operator 

(1) Experience: Minimum of three years experience, of which at least two years must be specialized 

experience operating a large-scale computer system or a multi-server local area network. Must 

demonstrate sufficient knowledge of programming to understand how programs use computer 

hardware. 

(2) Functional Responsibility: Monitors and supports computer processing. Coordinates input, output, 

and file media. Distributes output and controls computer operation which may be mainframe, mini, or 

client/server based. 

(3) Educational Requirement(s): An Associate's degree in Computer Science, Information Systems, 

Engineering, Business, or other related discipline is required. 

-- With a Bachelor's degree (in the fields described above): two (2) years general experience of 

which at least one (1) year must be specialized experience is required

-- With seven (7) years general experience of which at least five (5) years is specialized, a degree 

is not required. 

E. Technician Series (E1-E2) 

E1. RESERVED 

E2. Communications Technician 


(a) Total Experience. Three (3) years experience installing and maintaining communications and 

cable systems. Experience should include termination of voice and data circuits including copper 

and fiber house wiring. 

(2) Functional Responsibility. Responds to help calls referred by the Help Desk or Customer Support. 

Implements, installs, and repairs voice and data cable systems. Creates and maintains records on cable 

assignments, terminations and directory headings, telephone, circuit, and other communication 

equipment types. 

(3) Education and Other Requirements. 

(a) A high school diploma 

(b) Two (2) years technical school training related field 

(c) Substitution. Substitution not allowed for this category 

F. Support Series (F1-F6) 

F1: SENIOR TECHNICAL WRITER 


(a) Total Experience. Five (5) years of technical writing or documentation experience 

(b) Specialized Experience. Three (3) years of specialized IT oriented technical documentation 

experience 

(2) Functional Responsibility. Prepares and edits IT/ADP documentation incorporating information 

provided by user, specialist, analyst, programmer, and operations personnel. Must have a substantial 

knowledge of the capabilities of computer systems. Duties include writing, editing, and graphic 

presentation of technical information for both technical and non-technical personnel. Interprets 

technical documentation standards and prepares documentation according to standards. Must be 

capable of working independently. Plans and supervises multiple projects and/or tasks involving a 

wide range of IT related tasks. 


university with a major in English, Computer Science, Business, or other related disciplines. 

F2. Tech Writer 

(a) Substitution. Substitution not allowed for this category.


(a) Total Experience. Three (3) years of technical writing or documentation experience 

(b) Specialized Experience. One (1) year of specialized ADP technical documentation experience 

(2) Functional Responsibility. Prepares and edits IT/ADP documentation incorporating information 

provided by user, specialist, analyst, programmer, and operations personnel. Must have a substantial 

knowledge of the capabilities of computer systems. Duties include writing, editing, and graphic 

presentation of technical information for both technical and non-technical personnel. Interprets 

technical documentation standards and prepares documentation according to standards. Must be 

capable of working independently. This category provides incidental support for other approved 

requirements. 


or two (2) years of college or university study in English, Computer Science or related discipline 


F3. Administrative Support/Graphics Specialist 

(1) Experience: At a minimum, one years of specialized experience using commercial automated word 

processing (e.g. MS Word, WordPerfect), graphics systems (Harvard, Freelance, PowerPoint, etc.) and 

desktop publishing systems. Demonstrated ability to work independently or under only general 

direction. 

(2) Functional Responsibility: Directly supports Program Manager or Project Manager by maintaining 

personnel and other files; prepares correspondence, schedules and coordinates travel. Assists in the 

preparation of presentation graphics and supports the development of contract deliverables and reports 

by developing and updating graphic presentations to improve the quality and enhance the usability of 

these documents. Responsible for integrating the graphics generated with automated tools and the 

deliverable documents. 

(3) Education: High school diploma and a minimum of two years experience in office administration 

and developing graphic/artistic presentations for publications and documents (preferably technical 

documentation). 

F4. Help Desk Manager 

(1) Experience: Minimum of seven years experience. Of which at least five years must be specialized. 

Specialized experience includes: management of help desks in a multi-server environment, 

comprehensive knowledge of PC operating systems, E.g. DOS, Windows, NT, as well as networking 

and mail standards and supervision of help desk employees. General experience includes information 

systems development, network and other work in the client/server field, or related fields. 

Demonstrated ability to communicate orally in writing and a positive customer service attitude. 

(2) Functional Responsibility: Provides daily supervision and direction to staff who are responsible for 

phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop 

applications, and applications developed or deployed under a particular contract. These personnel 

serve at the second point of contact for trouble shooting hardware/software, PC, printer and network 

problems 

(3) Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business 

or other related discipline

-- With a Master's degree (in the fields described above): five years general experience of which 

at least three years must be specialized experience is required 

-- With ten years general experience of which at least eight years is specialized, a degree is not 

required 

F5. HELP DESK SPECIALIST 

(1) Experience: Minimum of five years experience, of which at least three years must be specialized. 

Specialized experience includes; knowledge of PC operating systems, e.g., DOS, Windows, NT, as 

well as networking and mail standards and work on a help desk. General experience includes 

information systems development and other work in the client/server field, or related fields. 

Demonstrated ability to communicate orally and in writing and a positive customer service attitude. 

(2) Functional Responsibility: Provides phone and in-person support to users in the areas of e-mail, 

directories, standard Windows desktop application, and applications developed under this contract or 

predecessors. Serves as the initial point of contact for troubleshooting hardware/software, PC, printer, 

and network problems. 

(3) Education: An Associate's degree in Computer Science, Information Systems, Engineering, 

Business, or other related discipline is required. 

-- With a Bachelor's degree (in the fields described above): four years general experience of which 

at least two years must be specialized experience is required 

-- With eight years general experience of which at least six years is specialized, a degree is not 

required 

F6. TECHNICAL TYPIST 


(a) Total Experience. One (1) year of technical typing 

(2) Functional Responsibility. Prepares draft and final form technical documents. Must be capable of 

typing at average or above average speed. Must be capable of typing technical narratives and data. 

Responsible for spelling, grammar, and proper format, and for proofreading finished documents. Must 

be capable of using various word processing equipment. This category provides incidental support for 

other approved requirements. 

(3) Education and Other Requirements. High School diploma 

(a) Substitution. Substitution not allowed for this category

Federal Network Systems LLC (FNS) 

Contract Number: GS-35F-0440N 

GSA Group 70 Schedule Pricing Base Year: March 25, 2003 - March 24, 2004 

FNS Facility Base Year Year 2 Year 3 Year 4 Year 5 

Management (A1 – A3) 

A1. Program Manager $203.71 $211.04 $218.64 $226.51 $234.67 

A2. Project Manager $169.15 $175.24 $181.55 $188.08 $194.85 

A3. Project Administrator $62.15 $64.39 $66.71 $69.11 $71.59 

[A4 through A14 Reserved] 

Technology (A15 – A23) 

A15. Chief Technologist $297.20 $307.90 $318.98 $330.47 $342.36 

A16. Principal Technologist $228.13 $236.34 $244.85 $253.67 $262.80 

A17. Divisional Technologist $201.48 $208.73 $216.25 $224.03 $232.10 

A18. Senior Technical Professional $171.12 $177.28 $183.66 $190.27 $197.12 

A19. Technical Professional $152.80 $158.30 $164.00 $169.90 $176.02 

A20. Staff Technical Professional $115.49 $119.65 $123.95 $128.42 $133.04 

A21. Senior Project Administrator $95.63 $99.07 $102.64 $106.33 $110.16 

A22. Senior Data Control Specialist $90.41 $93.66 $97.04 $100.53 $104.15 

B. NETWORK SERIES(B1-B24) 

B1. Senior Network Engineer $141.42 $146.51 $151.79 $157.25 $162.91 

B2. Network Engineer $118.67 $122.94 $127.37 $131.95 $136.70 

B3. Junior Network Engineer $84.60 $87.65 $90.80 $94.07 $97.46 

B4. Senior Systems Engineer $138.14 $143.11 $148.27 $153.60 $159.13 

B5. Systems Engineer $124.36 $128.84 $133.48 $138.28 $143.26 

B6. Junior Systems Engineer $104.69 $108.46 $112.36 $116.41 $120.60 

B7. Sustaining Engineer $124.36 $128.84 $133.48 $138.28 $143.26 

B8. Junior Sustaining Engineer $113.45 $117.53 $121.77 $126.15 $130.69 

B9. Senior Sales Engineer $169.15 $175.24 $181.55 $188.08 $194.85 

B10. Sales Engineer $152.80 $158.30 $164.00 $169.90 $176.02 

B11. Network Security Project Manager $152.80 $158.30 $164.00 $169.90 $176.02 

B12. Network Security Senior Consultant $171.12 $177.28 $183.66 $190.27 $197.12 

B13. Senior Network Security Engineer $141.42 $146.51 $151.79 $157.25 $162.91 

B14. Network Security Engineer $124.36 $128.84 $133.48 $138.28 $143.26 

B15. Junior Network Security Engineer $113.45 $117.53 $121.77 $126.15 $130.69 

B16. Senior Network Security Analyst $152.80 $158.30 $164.00 $169.90 $176.02 

B17. Network Security Analyst $113.45 $117.53 $121.77 $126.15 $130.69 

B18. Junior Network Security Analyst $90.41 $93.66 $97.04 $100.53 $104.15 

B19. Senior Technical Writer, Network Security $113.45 $117.53 $121.77 $126.15 $130.69 

B20. Technical Writer, Network Security $90.41 $93.66 $97.04 $100.53 $104.15 

B21 RESERVED 

B22. RESERVED 

D. Computer Operations Series (D1-D7) 

D1. RESERVED 

D2. RESERVED

D3 Applications Engineer $124.36 $128.84 $133.48 $138.28 $143.26 

D4. RESERVED 

D6 RESERVED 

E. Technician Series (E1.-E2) 

E1. RESERVED 

E2. Communications Technician $90.41 $93.66 $97.04 $100.53 $104.15 


F3. Administrative Support/Graphics Specialist $49.59 $51.38 $53.22 $55.14 $57.13 

F4. RESERVED 

F5. RESERVED 

F6. Technical Typist $49.59 $51.38 $53.22 $55.14 $57.13

Federal Network Systems LLC (FNS) 

Contract Number: GS-35F-0440N 

GSA Group 70 Schedule Pricing Base Year: March 25, 2003 - March 24, 2004 

Customer Facility Base Year Year 2 Year 3 Year 4 Year 5 

Management (A1 – A3) 

A1. Program Manager $145.04 $150.26 $155.67 $161.27 $167.08 

A2. Project Manager $118.30 $122.55 $126.97 $131.54 $136.27 

A3. Project Administrator $56.07 $58.08 $60.17 $62.34 $64.59 

[A4 through A14 Reserved] 

Technology (A15 – A23) 

A15. RESERVED 

A16. Principal Technologist $159.55 $165.30 $171.25 $177.41 $183.80 

A17. RESERVED 

A18. Senior Technical Professional $101.99 $105.66 $109.47 $113.41 $117.49 

A19. Technical Professional $96.36 $99.83 $103.43 $107.15 $111.01 

A20. Staff Technical Professional $73.32 $75.96 $78.70 $81.53 $84.47 

A21. RESERVED 

A22. Senior Data Control Specialist $53.37 $55.29 $57.28 $59.34 $61.48 

B. NETWORK SERIES(B1-B24) 

B1. Senior Network Engineer $98.89 $102.45 $106.14 $109.96 $113.92 

B2. Network Engineer $86.97 $90.10 $93.35 $96.71 $100.19 

B3. Junior Network Engineer $49.42 $51.19 $53.04 $54.95 $56.93 

B4. Senior Systems Engineer $92.92 $96.26 $99.73 $103.32 $107.04 

B5. Systems Engineer $86.97 $90.10 $93.35 $96.71 $100.19 

B6. Junior Systems Engineer $56.34 $58.37 $60.47 $62.65 $64.90 

B7. Sustaining Engineer $86.97 $90.10 $93.35 $96.71 $100.19 

B8. Junior Sustaining Engineer $79.33 $82.18 $85.14 $88.21 $91.38 

B9. RESERVED 

B10. RESERVED 

B11. Network Security Project Manager $91.31 $94.59 $98.00 $101.53 $105.18 

B12. RESERVED 

B13. Senior Network Security Engineer $98.89 $102.45 $106.14 $109.96 $113.92 

B14. Network Security Engineer $86.97 $90.10 $93.35 $96.71 $100.19 

B15. Junior Network Security Engineer $74.11 $76.78 $79.55 $82.41 $85.38 

B16. Senior Network Security Analyst $106.87 $110.72 $114.70 $118.83 $123.11 

B17. Network Security Analyst $79.33 $82.18 $85.14 $88.21 $91.38 

B18. Junior Network Security Analyst $63.24 $65.52 $67.88 $70.32 $72.85 

B19. RESERVED 

B20. Technical Writer, Network Security $42.03 $43.54 $45.11 $46.73 $48.42 

B21 Network Manager $103.62 $107.35 $111.22 $115.22 $119.37 

B22. Network Administrator $56.07 $58.08 $60.17 $62.34 $64.59 

D. Computer Operations Series (D1-D7) 

D1. RESERVED 

D2. Computer Systems Analyst $79.33 $82.18 $85.14 $88.21 $91.38

D3 Applications Engineer $86.97 $90.10 $93.35 $96.71 $100.19 

D4. Operations Manager $103.62 $107.35 $111.22 $115.22 $119.37 

D6. Systems Operator $56.07 $58.08 $60.17 $62.34 $64.59 

E. Technician Series (E1.-E2) 

E1. RESERVED 

E2. RESERVED 


F1. RESERVED 

F2. RESERVED 

F3. RESERVED 

F4. Help Desk Manager $103.62 $107.35 $111.22 $115.22 $119.37 

F5. Help Desk Specialist $56.07 $58.08 $60.17 $62.34 $64.59 

F6. RESERVED

FEDERAL SUPPLY SERVICE Federal Network Systems LLC - Verizon

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