SERVICE PROGRAM

Warranty Extension +1 on Single-Phase UPS

(against defects in material and workmanship)
Warranty Extension +1 can be purchased within 6 months from the Equipment purchase date.

APPLICABLE TO THE FOLLOWING EQUIPMENT

Liebert® ITON, Liebert GXT MT+, Liebert® PSP, Liebert® PSA, Liebert® GXT3, Liebert® GXT4™, Liebert® GXT RT+,
Liebert® GXT5™, Vertiv EDGE.

APPLICABLE TO THE FOLLOWING SERVICE SKU

RUPS-WE1-001 RUPS-WE1-002 RUPS-WE1-003 RUPS-WE1-004 RUPS-WE1-005
RUPS-WE1-006 RUPS-WE1-007 RUPS-WE1-008 RUPS-WE1-009

PRE-REQUISITE TO PURCHASE THE SERVICE

IT Channel (i.e. Distributor and Reseller) needs to provide Vertiv with end Customer name, surname and e-mail address
in order to be able to process the order and let Customer activate the service program purchased.

ONLINE REGISTRATION FOR VALIDITY

This Service Program must be registered in order to be valid. For registering it, please fill out the registration form
found at the following address: https://prep.vertiv.com/en-emea/support/tools--
applications/product-and-service-program-registration/ within 30 days after receiving the confirmation
certificate.

Follow all the registration steps until you are asked if you have purchased a Service Program, when asked tick yes
and include the Service Program Code and Delivery Date as per the information received in the confirmation
Certificate

Please remember that, if not registered within 30 days after receiving the confirmation certificate, the Service will
expire and will be considered as executed by Vertiv.

EXTENDED WARRANTY PERIOD

The Warranty Extension +1, if purchased, will start upon the expiration of the Equipment standard warranty (Effective
Date), as defined at the purchase of the Equipment, and will last for 12 months (Extended Warranty Period).

EXTENDED WARRANTY TERMS AND CONDITIONS

Vertiv warrants that, during the Extended Warranty Period, the Equipment is free of defects in material and
workmanship; and conforms to the descriptions contained in any applicable certified drawings for such Equipment,
and to applicable Liebert Equipment brochures and manuals current as of the date of Equipment purchase
(“Descriptions”). Vertiv does not control the installation and use of any Equipment. Accordingly, it is understood that
the Descriptions are not warranties of performance and are not warranties of fitness for a particular purpose.

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Subject to the limitations specified herein, if any part or portion of the Equipment fails to conform to the Extended
Warranty within the Extended Warranty Period, Vertiv, at its option, will replace or repair the failed Equipment or part
thereof in accordance with the Warranty Claim Procedure. Vertiv may utilize third parties in the performance of
Extended Warranty work, including repair or replacement hereunder.
Repair or replacement of a defective Equipment or part thereof does not extend or restart the original warranty
period or this Extended Warranty Period.

ITEMS NOT COVERED BY EXTENDED WARRANTY

This Extended Warranty does not cover damage or defect caused by misuse, failure to recharge batteries, improper
application, wrong or inadequate electrical current or connection, negligence, inappropriate on-site operating
conditions, corrosive atmosphere, accident in transit, tampering, alterations, improper installation, start-up, repair,
handling, maintenance.
This Extended Warranty does not apply in any event if the Liebert serial number has been altered, defaced, or
removed. This Extended Warranty is void if the battery is allowed to discharge below the minimum battery voltage
cutoff point. To prevent such discharge do not leave the Equipment power switch ON for more than 2 days without AC
power being supplied to the Equipment.
The battery must be recharged every 6 months (maximum period) if not in use. This Extended Warranty does not
cover any removal, installation, start-up, fuse replacement, circuit breaker resetting, maintenance, site inspections
that determine no corrective action was required nor any other services not expressly provided for by the terms of
this Extended Warranty.
Optional items such as web-card and rail kit are not covered by this Extended Warranty.
This Extended Warranty does not cover battery autonomy reduction. Battery autonomy reduction is affected by
environmental working conditions (such as temperature and humidity), by battery’s age and number of power failures
and will not be cause for Vertiv to replace the relevant Equipment or part thereof.
THE EQUIPMENT LISTED IN THIS EXTENDED WARRANTY ARE NOT DESIGNED FOR USE IN THE FOLLOWING: (i)
APPLICATIONS INVOLVING LIFE-SUSTAINING OR LIFE-SUPPORTING DEVICES OR WITHIN PROXIMITY OF SUCH DEVICES
WITHOUT PRIOR NOTICE AND WRITTEN APPROVAL OF VERTIV AND (ii) IN CONNECTION WITH ANY NUCLEAR, AND
RELATED APPLICATIONS.

WARRANTY CLAIMS PROCEDURE

Within a reasonable time, but in no case to exceed thirty (30) days, after End-Customer discovery of a defect, End-
Customer shall contact Vertiv at 0080011554499 or via email at warranty.channel.emea@vertiv.com to place the
warranty claim. When notifying Vertiv of a problem with the Equipment, End Customer must provide Vertiv with an
example of the problem, the context in which the problem was encountered, a description of the system
configuration, and the steps necessary to generate or reproduce the problem.
If Vertiv exercises its option to proceed with replacement of an Equipment, Vertiv will send a new, refurbished, or
comparable model unit to End-Customer at no charge within Europe. Vertiv reserves the right to request the End-
Customer to return the faulty unit, in this case Vertiv will provide an RMA number, the address and any other
instructions for the return of the faulty unit and the End Customer shall bear all the costs to return the failed
Equipment. If there is no requirement to return the failed Equipment, the disposal of the failed Equipment shall be
done by the End-Customer at his/her own expenses and in accordance with the local legislation. Equipment shipped
to Vertiv without an RMA number will be refused and returned freight collect to End-Customer at End-Customer's
expense.
All defective Equipment and component parts replaced or returned under this Extended Warranty become the
property of Vertiv.

WHO IS COVERED
This Extended Warranty is not transferable or assignable without the prior written permission of Vertiv. This Extended
Warranty is given only to purchasers who buy for commercial or industrial use in the ordinary course of business.

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TERMS AND CONDITIONS
The provision of the Services described in this Scope of Work is subject to terms and conditions of sales as better
indicated at https://www.vertiv.com/en-emea/about/terms--conditions-of-sale/ (Vertiv Standard Terms and
Conditions).
End-Customers may be asked to provide proof of the date of purchase.
By registering the Service in the manner described above, End-Customer confirms to have read Vertiv Standard Terms
and Conditions and accepts the same without limitation.
Vertiv Standard Terms and Conditions and any other terms comprised herein apply (i) exclusively between Vertiv and
the third party which directly bought the Service; and (ii) to those Services purchased by the End-Customer as better
defined above. For the avoidance of doubt, Services obtained from any Vertiv Reseller are governed solely by the
agreement between the End-Customer and the Vertiv Reseller. Such agreement may provide terms that are the same
as the Vertiv Standard Terms and Conditions, in any case Vertiv shall be responsible within the limits and to the extent
defined in the Vertiv Standard Terms and Conditions. Please contact your Vertiv Reseller for additional information on
the Services described in this Scope of Work and on related Vertiv Terms and Conditions.
All documentation, imaging or other information provided to the End-Customer or gathered at the End-Customer site
shall remain Vertiv sole propriety.
Vertiv reserves the right to change the Vertiv Standard Terms and Conditions at any time. In such a case the End-
Customer will be properly notified, but any such change shall not apply to Services purchased by the End-Customer
prior to the date of such change.

PRIVACY NOTICE
Vertiv Privacy Policy available at: Privacy Policy.

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