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Prime Infra. 3.x Ordering and Licensing
Guide (Incl. Smart Licensing update)
ask-prime-infrastructure@cisco.com
June 2019
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• Each use case includes the key ordering steps and the associated bill of materials
• In each use case where you want to upgrade from an earlier version of Cisco ® Prime Infrastructure, and
need to migrate historical data to version 3.x, we will show you various stages of upgrade paths to follow
• Note that customers that do not need to migrate historical data to Cisco Prime Infrastructure 3.x. You can
do a fresh installation of it, then export MAPs, device inventory, and licenses from earlier versions and
import them into Prime Infrastructure 3.x. You can skip the intermediate steps
• A full list of part numbers (new product SKUs and upgrade SKUs) is provided in the Appendix
• A number of footnotes and appendixes provide links to relevant information necessary to install a new
version of Prime Infrastructure 3.x or for upgrading from legacy versions
• To access information about installation/upgrading instructions please Click here.
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Licensing overview in
Cisco Prime
Infrastructure 3.x
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• Cisco Prime™ Infrastructure 3.x (PI 3.x) are now offered under one Cisco Enterprise Management 3.x License
• PI 3.x lifecycle and assurance licenses are now combined into a single management license
• These licenses are offered on a per-device basis (as in PI 1.x, 2.x) and are NOT node-locked
• They are available in single-device increments (no more PAKs of 25, 50, etc.)
• PI 3.x licenses are now linked to the category or sub-category of network devices (as in Cisco ONE™ Software)
Examples include L-MGMT3x-LFAS-AP, L-MGMT3x-LFAS-3K, etc
• Customers deploying Prime Infrastructure for the first time should purchase a Cisco Enterprise Management 3.x License as
described in this document
• Customers with a valid services contract on earlier versions of Prime Infrastructure (PI 2.x, 1.x, NCS 1.x etc.) can upgrade to PI 3.x
at no additional cost
• Customers without a valid services contract or with expired services contracts can purchase PI 1.x / 2.x to 3.x upgrade licenses
and then upgrade the PI 1.x or 2.x to a PI 3.x instance, as described in this document. They MUST attach services contract in
this case
• Customers with valid support contracts on PI 2.x or 1.x can upgrade to PI 3.x at no cost
• INLINE UPGRADE from PI 2.x to PI 3.1 is NOT SUPPORTED (Click here to download the upgrade instructions document)
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• Beginning with PI 3.1 release, Prime Infrastructure licenses can be purchased using Smart Licenses.
• Cisco Prime Infrastructure 3.1 and higher will support smart license usage
A single instance of Prime Infrastructure can run either in traditional licensing mode or smart licensing mode and not both
• If customers are running multiple instances of Prime Infrastructure, they are allowed to transition each of these servers at once or
in phases
• Customers running two or more instances of Prime Infrastructure in smart licensing mode can use “license pooling” functionality
across these servers
• For more detailed information Smart Licensing please Click here
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Lifecycle and Assurance License (QTY. 1 or more) PI Operations Center BASE License (QTY. 1)
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1 Download and review the Cisco Prime™ Infrastructure 3.x Quick Start Guide (Click here to download the document)
3 If you want to download* virtual appliance software (Click here to download the software, choose the desired version e.g., 3.1)
Physical appliance will ship with Prime Infra software pre-installed
Review the Cisco® Prime Infrastructure scale and sizing guidelines (Click here to download the document)
4
Take an approximate inventory of network devices, and Cisco UCS® servers that you will manage with PI
• Number of switches, routers, wireless access points
• Cisco UCS servers
Identify other requirements for Cisco Prime Infrastructure deployment (e.g., you may want to segment the network and deploy multiple PI instances
5 to manage different segments; you may want to deploy PI in High Availability (HA))
Decide on the number of PI server instances based on the above guidelines and your requirements. Unless you plan to manage the same number of
6 devices on each server instance, you must create a separate bill of materials (BoM) for each server (explained later)
Select the appropriate Management 3.x (lifecycle and assurance) part numbers and the quantity for each PI server based on the number of network
7 devices that the PI server instance is intended to manage
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Required
* Lifecycle and Assurance Lic.
1. Start with TOP-LEVEL part number: R-MGMT3X-N-K9 (QTY. = 1)
(QTY. 1 or more)
2. Select the BASE LICENSE part number: L-MGMT3X-PI-BASE (QTY. = 1)
3. Select SOFTWARE* part number R-PI35-SW-K9 (QTY. = 1)
4. Select the HIGH AVAILABILITY** part number: L-MGMT3X-HA (QTY. = 1)
5. Select MGMT (LF and AS) license part number(s): L-MGMT3X-<DEV>-K9, PI Base Lic. (Opt) H/A Lic.
(QTY. 1) (QTY. 0 or 1)
(QTY=n) (<DEV> = Device Type and Sub Type (AP, 2K, 3K ..)
n = 50/100/500/1000 .. 15,000) QTY depends on the number of
network devices PI Virtual or physical appliance
Optional
1. Order additional support (a 1-year mandatory services contract is attached with
each new order)
For example BoM 1 (Click here) ; For a full list of SKUs (Click here)
* For instructions upgrading and installing software (Click here), To access and download Prime Infra software with CCO ID/Password (Click here)
** Required only if you are deploying Prime Infra. in high availability configuration. HA license is required per HA Pair
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Product Part Number Description QTY Services Part Number Description QTY
Top-Level Part Number
R-MGMT3X-N-K9 Cisco® Ent MGMT: Lic For PI 3.x And APIC EM Fnd Apps 1 N/A 1
Base License
L-MGMT3X-PI-BASE Cisco Ent MGMT: PI 3.xx Platform Base Lic 1 1
L-MGMT3X-3K-K9 Cisco Ent MGMT: PI 3.x LF,AS and APIC-EM Lic, 1 Cat 3K 20 20
L-MGMT3X-ISR4-K9 Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 ISR4K 2 2
* Customers purchasing an AP (access point) management license for 2500 or more ** You do NOT need to purchase duplicate device management licenses for the secondary server.
devices can use L-MGMG3X-AP-HV-K9 (high-volume license); High-availability deployments require that both primary and secondary appliances be identical (PHY/PHY,
These licenses can only be used for AP management. VM/VM, Gen 3/Gen 3, PI ver x/ver x)
The services part number and description cells are left blank since the content will vary depending on the
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Ordering Cisco
Prime Infrastructure
physical appliance
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Required*
1. Start with the TOP-LEVEL part number: PI-UCSM5-APL-K9 ** (QTY. = N)
(N = Number of PI server instances that you plan to deploy)
If you want to deploy PI in a high-availability configuration, order one pair of appliances for each instance.
2. Select the appliance SOFTWARE part number: PI-UCS-APL-IMG-3.x (3.x= 3.5, 3.6 etc QTY. = 1)
If this selection is not available, go to the cisco.com download site to download an image and follow the
instructions to install this image on the appliance.
For example BoM 2 (Click here); For a full list of SKUs (Click here)
Not all PI 3.x software releases are supported on the Gen 3 Physical appliance
All customers are strongly urged to upgrade to Gen 3 physical Appliance to run latest version of Prime Infrastructure
** Option to purchase Gen 3 Appliance with SSD is also available in CCW
For information on upgrading Gen2 to Gen3 Physical appliances (Click here)
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Services Part
Product Part Number Description QTY Description QTY
Number
* 3.x = 3.5, 3.6 etc – please pick the version that you need
** To deploy Prime Infrastructure in high availability: Purchase two servers and a high-availability license per pair of HA.
You do NOT need to purchase duplicate device management licenses for the secondary server.
HA deployments require that both primary and secondary appliances be identical (PHY/PHY, VM/VM, Gen3/Gen3, PI ver x/ver x)
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration of service
you select.
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No need to re-purchase
Required base and HA licenses
1. Start with TOP-LEVEL part number R-MGMT3X-N-K9 (QTY = 1)
2. Select MGMT (LF and AS) license part number(s): L-MGMT3X-<DEV>-K9, * Lifecycle and Assurance Lic.
(QTY=n) (<DEV> = Device Type and Sub Type (AP*, 2K, 3K ..) (QTY. 1 or more)
n = 50/100/500/1000 .. 15,000)
QTY depends on the number of network devices
The QTY depends on the number of network devices (access points,
switches, routers) PI Base Lic. (Opt) H/A Lic.
(QTY. 1) (QTY. 0 or 1)
Optional
1. Order additional services (a 1-year mandatory services contract PI virtual or physical appliance
is attached)
For example BoM 3 (Click here) ; For a full list of SKUs (Click here)
*Customers purchasing an access point management license for 2500 or more devices can use L-MGMG3X-AP-HV-K9 (high-volume license)
These licenses can only be used for AP management.
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration of service you select.
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Product Part Number Description QTY Services Part Number Description QTY
Lifecycle and Assurance License Options (Access Point Management)
L-MGMT3X-AP-K9* Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 AP 100 100
Lifecycle and Assurance License Options (Catalyst Switch Management)
L-MGMT3X-2K-K9 Cisco Ent MGMT: PI 3.x LF,AS and APIC-EM Lic, 1 Catalyst® 2K 20 20
L-MGMT3X-3K-K9 Cisco Ent MGMT: PI 3.x LF,AS and APIC-EM Lic, 1 Cat 3K 10 10
Lifecycle and Assurance License Options (Router Management)
L-MGMT3X-ISR1-K9 Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 ISR1K 10 10
L-MGMT3X-ISR4-K9 Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 ISR4K 2 2
Lifecycle and Assurance License Options (Cisco Catalyst Switch Management)
L-MGMT3X-92XX-K9 Cisco Ent MGMT: PI 3.x LF, AS Lic, 1 Cisco Catalyst 9200 Switch 2 2
L-MGMT3X-95XX-K9 Cisco Ent MGMT: PI 3.x LF, AS Lic, 1 Cisco Catalyst 9500 Switch 4 4
*Customers purchasing an access point management license for 2500 or more devices can use L-MGMG3X-AP-HV-K9 (high-volume license)
These licenses can only be used for AP management.
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration
of service you select.
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Purchasing Cisco
Prime Infrastructure
Operations Center
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For instructions upgrading and installing software (Click here), To access and download Prime Infra software (Click here)
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Purchasing Cisco Prime Infrastructure 3.x
Operations Center (2 of 2)
Example BoM
Example BoM #7: Customer has deployed multiple instances of Cisco Prime™ Infrastructure 2.1, 2.2, and 3.x, and wants to
deploy a Cisco® Prime Infrastructure Operations Center to manage those PI instances centrally.
(Services part numbers will be displayed when you order the product.)
Product Part Number Description QTY Services Part Number Description QTY
Top-Level Part Number
R-MGMT3X-N-K9 Cisco Ent MGMT: Lic For PI 3.x And APIC EM Fnd Apps 1 N/A 1
Deploying Operations Center in a Virtual Appliance
R-PI3X-SW-K9 Prime Infrastructure 3.x Software 1 1
Base License
L-MGMT3X-OPRCTR-B Cisco Ent MGMT: PI 3.x Oper Cntr, BASE Lic 1 1
Operations Center Server License Options
L-MGMT3X-OPRCTR-1 Cisco Ent MGMT: PI 3.x Oper Cntr, 1 Srv Lic 1-10 1-10
Product Part Number Description QTY Services Part Number Description QTY
Top-Level Part Number: Physical Appliance (Gen 3)
® ®
PI-UCSM5-APL-K9 Prime Infrastructure UCS Hardware Appliance (Gen 3) 1 CON-SNT-PIUCSM5A SMARTnet 8X5XNBD Cisco Prime UCS HW 1
Prime Infrastructure 3.x Generation 2 Appliance Software Options
PI-UCS-APL-IMG-3.x Cisco Prime Infrastructure 3.x UCS Appliance Software ISO 1 1
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration of
service you select.
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Upgrading from
Cisco Prime
Infrastructure 2.2 to PI
3.x (the latest release)
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**** For instructions upgrading and installing software (Click here), To access and download Prime Infra software (Click here)
The NCS 1.0, PI 1.x, and PI 2.x licenses all work on Prime™ Infrastructure 3.x. License files are located in the/opt/CSCOlumos/licenses directory on your system.
NCS WAN 1.1: Router management functionality in PI 1.1 was incorporated into PI 1.x after PI 1.2 and there is no requirement to upgrade from
NCS WAN 1.1 to later revisions; PAM 1.x: There is no upgrade path from Prime Assurance Manager
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Customer Segment
If you are doing a fresh installation of PI 3.x, they can copy the licenses from legacy systems and install them on PI 3.x
(re-host of licenses is NOT required)
The NCS 1.0, PI 1.x, and PI 2.x licenses all work on PI 3.x. License files are located in the/opt/CSCOlumos/licenses directory on your system.
For instructions upgrading and installing software (Click here), To access and download Prime Infra software (Click here)
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Upgrading from a
Generation 2 to
Generation 3 Cisco
Prime Infrastructure
Physical Appliance
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Generation 2
PI-UCS-APL-K9 10 cores CPU 20 cores Generation 3
UCSC-C220-M4S PI-UCSM5-APL-K9
64 GB MEM 64 GB
2.30 GHz E5-2650 2.4 GHz,6148/150W
v3/105 W 10C/25 MB DDR4 2666 MHz
4 x 900 GB HDD 4 x 1.2 TB
Cache/DDR4 2133 MHz
1 RU, dual power supply, RAID 10 RAID RAID 10 1 RU, dual power supply,
hot-swappable HDD hot-swappable HDD
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Required
1. Start with the TOP-LEVEL UPG part number: PI-UCSM5-APL-U-K9 (QTY. = N)
(N = Number of Cisco Prime® Infrastructure server instances that you plan to deploy)
If you are deploying high availability (HA), then order one pair of appliances for each instance.
2. Select the appliance SOFTWARE part number: PI-UCS-APL-IMG-3.x (QTY. = 1)
If this selection is not available, go to the cisco.com download site to download the image and follow the
instructions to install this image on the appliance.
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Services Part
Product Part Number Description QTY Description QTY
Number
Top-Level Part Number: Physical Appliance Upgrade (Gen 1 to Gen2)
Cisco Prime™ Physical Appliance Upgrade
PI-UCSM5-APL-U-K9 1 CON-SNT-PIUCSM5A SMARTnet® 8X5XNBD Cisco Prime UCS HW 1
(Generation 2 to Generation 3)
Prime Infrastructure 3.x Generation 2 Appliance Software Options
If you plan to deploy Prime Infrastructure in high availability you will need to purchase two servers.
High-availability deployments require that both primary and secondary appliances be identical (PHY/PHY, VM/VM, Gen3/Gen3, PI ver x/ver x)
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration of
service you select.
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Appendix A
Cisco Prime Infrastructure 3.x | Scale and Sizing Guidelines
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Appendix B
Cisco Prime Infrastructure 3.x | Licensing Overview
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Cisco Prime™ Infrastructure (PI) provides a single, integrated solution for complete lifecycle
management of Cisco® routers, switches, and wireless devices, along with deep visibility into the
end-user experience and application performance.
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Appendix C
Complete List of Prime Infrastructure 3.x | Product and Services Part Numbers
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Customer Segment
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Top-Level Part Number: Upgrade Part Numbers for Existing Cisco PI 2.x Customers
R-P-MGMT3X-U-K9 Cisco Prime™ Infra 1.x/2.x to Cisco Ent MGMT 3.x Upgrade N/A
Smart License
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Note: Services part numbers will be displayed when you order the product.
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Gen-2 Prime UCS appliance (PI-UCS-APL-K9) is end of sale as of June 2019
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Base License
Smart License
Base License
Note: Starting with PI 2.2 and continuing to PI 3.x, we have removed the node locking for
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new SKUs. (Services part numbers will be displayed when you order the product.)
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Smart License
Product Part Number Description Services Part Number Services Part Number
** If you will deploy Prime Infrastructure in high availability you will need to purchase two servers and a high-availability license.
You do NOT need to purchase duplicate device management licenses for the secondary server.
High-availability deployments require that both primary and secondary appliances be identical (PHY/PHY, VM/VM, Gen3/Gen3, PI ver x/ver x)
(Services part numbers will be displayed when you order the product.)
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Note: Services part numbers will be displayed when you order the product.
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Smart License
Note: Starting with PI 2.2 and continuing to PI 3.x, we have removed the node locking for new SKUs.
(Services part numbers will be displayed when you order the product.)
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Base License
PI-UCS-APL-IMG-3.x Cisco Prime Infrastructure 3.x UCS Appliance Software ISO (Gen 3) N/A
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Base License
PI-UCS-APL-IMG-3.x Cisco Prime Infrastructure 3.x UCS Appliance Software ISO (Gen 3) N/A
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Appendix D
Complete list of upgrade and part numbers
For customers upgrading from Cisco PI 2.x
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R-P-MGMT3X-U-K9 Cisco® Prime Infra 1.x/2.x to Cisco Ent MGMT 3.x Upgrade N/A
Base License
L-MGMT3X-HA Cisco Ent MGMT: PI 3.x, APIC-EM (if applic), H/A Lic
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* Customers are encouraged to add Assurance Licenses and match their number with Lifecycle Licenses. In order to make it cost effective, we are offering the above
Promotion Part Numbers which are priced at 50% of list of the original Part Numbers
** Services part number entries are left blank since they depend on the customer choice.
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Appendix E
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Management Tokens
What They Are and How to Purchase Them
• Beginning with Prime™ Infrastructure 3.x, we introduced the concept of category-specific device licenses.
• Example: Lifecycle and Assurance (LF-AS) licenses for managing access points, Catalyst® switches, etc.
• This offers significant benefits to customers who want the ability to track their management license usage.
• This requires customers to take an approximate inventory of devices and their sub-categories, namely access points and switches
(Cisco® Catalyst 2000 and 3000 Series) prior to purchasing PI 3.x licenses.
• Some sales teams and partners feel that this might complicate the ordering process.
• As a result, we have introduced Management Tokens as an alternative to category-specific device licenses. Each PI 3.x
management token equates to one LF token and one AS token.
• PI 3.x device licenses are tamper-resistant, human-readable, and follow a common format. They contain the type of license (LF or
AS) and the number of managed devices and duration of validity (permanent or duration).
• Customers can purchase L-MGMT3X-TKN-K9= as an alternative to equivalent category-specific device licenses based on
the following:
• For 90% of devices: Access points (all models), switches (Catalyst 2000 and 3000), routers (ISR 1000, CSR 1000, 800 series).
One token equates to one device license (LF, AS pair)
• For all other devices: Switches (Catalyst 4000,6000, 9000 etc.), routers (ASR 1000, ISR 2000, 3000, 4000, etc.). Purchase “N”
number of tokens per device. Mapping is shown in the next slide.
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• If the customer does not know the mix of network device that their PI will manage, the recommendation is to purchase
130 tokens for every 100 devices they plan to manage with PI.
• In either case,
• The customer needs to know an approximate number of devices that they plan to manage with PI
• It is recommended that customers adjust the device quantity to accommodate for growth
in network devices
• If the customer needs to manage a Cisco® networking device (switch, router, access point) that is not on the list of
devices but is on the supported device list (link provided below), they can identify the device that is closest to another
device on the list shown in the next slide and purchase the corresponding number of tokens per device.
https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-
tables-list.html
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• If the customer needs to manage a Cisco® networking device (switch, router, access point) that is not on the list
of devices but is on the supported device list (link provided below), they can identify the device that is closest to
another device on the list shown in the next slide and purchase the corresponding number of tokens per device.
https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-
support-tables-list.html
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CGR 1K L-MGMT3X-TKN-K9 1 1 L-MGMT3X-ISR1-K9 S-MGMT3X-ISR1-K9 Cisco Ent MGMT: PI 3.x LF, AS Lic, 1 ISR 1K
CGR 2K L-MGMT3X-TKN-K9 2 1 L-MGMT3X-ISR2-K9 S-MGMT3X-ISR2-K9 Cisco Ent MGMT: PI 3.x LF, AS Lic, 1 ISR 2K
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Appendix F
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Cisco Prime
Infrastructure/LMS/WCS https://www.cisco.com/c/en/us/products/cloud-systems-
End-of-Life and End-of- management/prime-infrastructure/eos-eol-notice-listing.html
Sale Notices
https://www.cisco.com/c/en/us/products/collateral/cloud-systems-
management/application-policy-infrastructure-controller-enterprise-
APIC-EM End-of-Life and module/eos-eol-notice-c51-741252.html
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Appendix G
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Licensing Dashboard
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Licensing Dashboard
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• Customer upgrading via Fresh Install (where possible) and if you are allowed to restore your full application backup from
previous version of PI, the .LIC files are automatically carried over the target version of PI; No additional action is required to
migrate the licenses to the upgraded PI instance
• In some situations, customer may want to start with a PI server with no data but use existing licenses from a PI instance
running a previous version of SW. In such situation, you can locate And copy .LIC files from that server and copy it over to
the newly installed PI server running the desired version of SW
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Appendix H
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Appendix I
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For all ordering issues in Cisco® Commerce Workspace (bookings, holds, configurations): cs-support@cisco.com
For eDelivery support questions or ordering issues (provide PO or SO number): edelivery-customer-support@cisco.com
Customer Case Management Tool to open a support case: https://www.cisco.com/cisco/psn/web/workspace
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Appendix J
Links to additional Resources
(Release Notes, Installation Guide, Deployment Guide)
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Additional Resources
Links to Release Notes, Software Downloads, Deployment Guide, Field Notice etc.
• http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-
infrastructure/products-release-notes-list.html
• https://software.cisco.com/download/navigator.html?mdfid=284145020&i=rm
• http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-
infrastructure/products-installation-guides-list.html
• http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/tsd-
products-support-series-home.html
Note: Please use the document related to the latest release of Cisco Prime™ Infrastructure (3.x)
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Appendix K
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Demo / Evaluation licenses and Permanent licenses cannot be mixed in most cases
(Exception) Demo / Evaluation Assurance licenses may be used with Permanent Lifecycle and BASE licenses
PI servers will accept licenses that are for current PI version and earlier versions (backward compatibility)
Node lock removed licenses can only be applied to PI 2.2 and higher versions of PI
A particular instance of a node lock removed license CANONLY be applied on a single PI server
On rare occasions, customers accidently purchase licenses for later versions of PI and want to run an older version
of PI; In such cases, customers can request licensing@cisco.com to downgrade their licenses
A single PI server can be run only with PI licenses or Operations Center Licenses and not both
PI servers with Operations Center Licenses will run as Operations Center
A single PI server instance either run in Traditional Licensing Mode or Smart Licensing Mode
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No License files are issued as part of the purchase of Upgrade part numbers or purchase of support on older part numbers
The existing licenses on their current PI servers will work with the later versions of PI software
Upgrade licenses can only be purchased by customers who have purchased the full product licenses in the past (e.g. Customers
with PI 1.x / 2.x licenses can purchase PI 3.x upgrade licenses)
Upgrade licenses purchased must have matching licenses in terms of device count on earlier versions
(e.g. Customers with 25 device Lifecycle license on PI 1.x / 2.x can only purchase 25 device upgrade license)
Customers can reach out to licensing@cisco.com to help manually generate these licenses. To allow Cisco Licensing to manually
generate these licenses, customers must show proof of ownership / purchase of the license that entitle them to upgrade using PUT
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Until PI 2.2
LF and AS Licenses
• LF and AS licenses were offered with separate Part #s and offered in Packs of 25, 50, .. 15K device licenses only
Consumption model
• All managed devices (APs, Routers, and Switches and stacks) consumed just one LF and/or AS (where applicable) Licenses per device
Tokens vs License
• Each LF/AS/BASE device license translates to a single corresponding LF/AS Tokens and BASE license.
e.g., 25 device LF license (L-PI2X-LF-25 translates to 25 LF tokens
Licensing Dashboard on PI 3.1.3 and above can be used to display all the purchased and grandfathered tokens
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We are exploring ways to use any unused LF licenses (tokens) as Assurance (AS) licenses (tokens)
PI server will let customers know that customers need to match AS and LF licenses
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License Grandfathering Process (Automatic process and no action required on the part of customer)
• Customers can upgrade to 3.1.3 and above will not be required to purchase additional licenses to accommodate for new
consumption model. This above feature is enabled using an automatic grandfathering process.
• Using this process, Prime Infrastructure 3.1.3 will create and donate tokens where applicable
• A dashboard on PI 3.1.3 can be used to display all the purchased and grandfathered tokens
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Occasionally, customers request Cisco to split their large lifecycle license to multiple smaller chunks
(e.g Split 10 K licenses to 2 x 5 K licenses)
In these cases, customers must ensure that they have one BASE license for each of the individual instances
of PI server being deployed – they must purchase the necessary BASE license to satisfy this requirement.
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• Occasionally, customers either misplace licenses or never redeem their PAKs for licenses.
Cisco licensing will generate these missing licenses and will require the customer to provide proof of purchase or
evidence that they upgraded using PUT tool.
• Ex 1. Customers purchased or upgraded from NCS 1.0 to PI 1.1 (with valid services contract) and did not redeem
LMS PAK and potentially misplaced the LMS PAK; They can come back to licensing@cisco.com at a later date and
request LMS licenses. Customers must how proof of upgrade.
• Ex 2. Customers upgraded from LMS 4.1 to 4.2 (via PUT) and did not redeem PI 1.1 PAK; They can come back to
licensing@cisco.com at a later date and request unredeemed PI licenses. Customers must show proof of upgrade.
• LMS 4.2 Licenses cannot be purchased independently and can only be purchased by purchasing
PI 1.x (where x <>0), PI 2.x.
• Customers purchasing PI 1.x (where x <> 0), PI 2.x get PI licenses and LMS 4.2 licenses (provided as a shadow
or duplicate license). Hence these LMS licenses cannot be again converted to PI licenses since it would amount to
“double dipping”.
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• NCS WAN 1.1 Licenses were offered for customers purchasing PI 1.1 and these were only used to test router
management functionality on NCSWAN (a separate instance of NCS 1.x).
• Router management function on PI was integrated to main branch of PI and hence NCS WAN 1.1 has been
discontinued. Hence these NCS WAN 1.1 licenses cannot be again converted to PI licenses since this would also
amount to “double dipping”
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• By purchasing support contracts, the customers benefit greatly by receiving free upgrades from one version of the
product to an another at no additional cost.
• They also receive world class/industry leading technical support
• A large majority of business customers purchase and regularly renew service contract for all Cisco products
• The support contracts are offered with various terms (1yr, 3yr, etc.) and conditions (5x8, 24x7, etc.)
• Customers are encouraged to select the terms and conditions that are most suitable for their business needs.
• Customers are responsible for attaching and periodically renewing support contracts per published
Cisco Guidelines
• Occasionally, customers let the support contract expire or try to attach contract past the EoS/EoL milestones.
In such cases, customers should purchase upgrade licenses and use that opportunity attach services contracts.
• The UPG SKUs are listed at 25% of list price of the full product. After applying the discounts, these upgrade SKUs
become very attractive alternative way to re-attach expired support contracts and missing support contracts and
enjoy the full benefits described above. You could view paying for upg SKUs as paying a “late fee” for attaching
services contract passed the deadline.
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Appendix L
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Use case: Customer wants to purchase Cisco Prime™ Infrastructure to manage its network with 500 (APs), 60
(2Ks), 20 (3Ks), ISR1K (10), ISR4K (2). Include high availability, and deploy PI on a virtual appliance
Required
1. Start with TOP-LEVEL part number: S-MGMT3X-N-K9 (QTY. = 1) * Lifecycle and Assurance Lic. (QTY. 1 or more)
2. Select the BASE LICENSE part number: S-MGMT3X-PI-BASE (QTY. = 1)
3. Select SOFTWARE* part number R-PI31-SW-K9 (QTY. = 1)
4. Select the HIGH AVAILABILITY** part number: S-PI2X-HA (QTY. = 1) PI Base Lic. (Opt) H/A Lic.
5. Select MGMT (LF and AS) license part number(s): S-MGMT3X-<DEV>-K9, (QTY=n) (QTY. 1) (QTY. 0 or 1)
(<DEV> = Device Type and Sub Type (AP, 2K, 3K ..) n = 50/100/500/1000 .. 15,000)
QTY depends on the number of network devices
PI Virtual or Physical Appliance
Optional
1. Order additional support (a 1-year mandatory services contract is attached with each
new order)
For example BoM 1s (Click here) ; For a full list of SKUs (Click here)
* For instructions upgrading and installing software (Click here), To access and download Prime Infra software (Click here)
** Required only if you are deploying Prime Infra. in high availability configuration
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Example BoM #1s: Customer wants to purchase Cisco Prime™ Infrastructure to manage its network with 500 (APs), 60 (2Ks), 20 (3Ks), ISR1K
(10), ISR4K (2). Include HA and deploy PI on a virtual appliances (Services Part Numbers will be displayed when you order the product)
Product Part Number Description QTY Services Part Number Description QTY
Top-Level Part Number
S-MGMT3X-N-K9 Cisco® Ent MGMT: Lic For PI 3.x And APIC EM Fnd Apps 1 N/A 1
Base License
S-MGMT3X-PI-BASE Cisco Ent MGMT: PI 3.xx Platform Base Lic 1 1
Prime Infrastructure 3.x Software Options
R-PI31-SW-K9 Cisco Prime™ Infrastructure 3.x Software 1 1
Prime™ Infrastructure 3.x High-Availability License (RTU)**
S-MGMT3X-HA Cisco Ent MGMT: PI 3.x, APIC-EM (if applic), H/A Lic 1 1
Lifecycle and Assurance License Options (Access Point Management)
S-MGMT3X-AP-K9* Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 AP 500 500
Lifecycle and Assurance License Options (Catalyst ® Switch Management)
S-MGMT3X-2K-K9 Cisco Ent MGMT: PI 3.x LF,AS and APIC-EM Lic, 1 Cat 2K 60 60
S-MGMT3X-3K-K9 Cisco Ent MGMT: PI 3.x LF,AS and APIC-EM Lic, 1 Cat 3K 20 20
Lifecycle and Assurance License Options (Router Management)
S-MGMT3X-ISR1-K9 Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 ISR1K 10 10
S-MGMT3X-ISR4-K9 Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 ISR4K 2 2
* Customers purchasing an AP (access point) management license for 2500 or more devices can use L-MGMG3X-AP-HV-K9 (high-volume license);
These licenses can only be used for AP management.
** You do NOT need to purchase duplicate device management licenses for the secondary server.
High-availability deployments require that both primary and secondary appliances be identical (PHY/PHY, VM/VM, Gen1/Gen1, PI ver x/ver x)
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration of service you select.
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Required
Lifecycle and Assurance Lic. (QTY. 1 or more)
1. Start with TOP-LEVEL part number S-MGMT3X-N-K9 (QTY = 1)
2. Select MGMT (LF and AS) license part number(s): S-MGMT3X-<DEV>-K9, (QTY=n)
(<DEV> = Device Type and Sub Type (AP*, 2K, 3K .. )
n = 50/100/500/1000 .. 15,000) PI Base Lic. (Opt) H/A Lic.
(QTY. 1) (QTY. 1)
QTY depends on the number of network devices
The QTY depends on the number of network devices (access points, switches, routers) PI Virtual or Physical Appliance
Optional
1. Order additional support (a 1-year mandatory services contract is attached with each new order)
No need to re-purchase base and HA licenses
For example BoM 3s (Click here) ; For a full list of SKUs (Click here)
*Customers purchasing an access point management license for 2500 or more devices can use L-MGMG3X-AP-HV-K9 (high-volume license)
These licenses can only be used for AP management.
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration of service you select.
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Example BoM #3s: Customer wants to add network capacity and purchase corresponding Cisco Prime™ Infrastructure licenses to
manage the added devices (access points, Cisco Catalyst® switches, routers, Cisco Nexus® switches). (Services part numbers will
be displayed when you order the product.)
Product Part Number Description QTY Services Part Number Description QTY
Top-Level Part Number
S-MGMT3X-N-K9 Cisco® Ent MGMT: Lic For PI 3.x And APIC EM Fnd Apps 1 N/A 1
Product Part Number Description QTY Services Part Number Description QTY
Lifecycle and Assurance License Options (Access Point Management)
S-MGMT3X-AP-K9* Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 AP 100 100
S-MGMT3X-3K-K9 Cisco Ent MGMT: PI 3.x LF,AS and APIC-EM Lic, 1 Cat 3K 10 10
S-MGMT3X-ISR4-K9 Cisco Ent MGMT: PI 3.x LF, AS and APIC-EM Lic, 1 ISR4K 2 2
*Customers purchasing an access point management license for 2500 or more devices can use L-MGMG3X-AP-HV-K9 (high-volume license)
These licenses can only be used for AP management.
The services part number and description cells are left blank since the content will vary depending on the type of services SKU and duration of service you select.
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Setting up Smart
Accounts and Virtual
Accounts
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Access Cisco Software Central (CSC) – software.cisco.com and click Request a Partner
1
Holding Account to create a Holding Account. To create your Customer Smart Account or to
request a Customer Smart Account on behalf of an end customer, click Request a
Smart Account.
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On the Smart Account Request page, select Yes or No to assign yourself or someone else to
1
be the account creator and represent the company.
Creator
This individual has the authority to represent
his or her company and create the Account.
Note that the Creator can also be the
1
Requestor.
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2
Account Domain Identifier
• Identifies company owning the
account
1 • Relies on internet domain of company
• Defaults to Creator email domain –
Can be change through manual
3 approval
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Complete Smart
Account Setup
Cisco will approve the domain
(if edited) and Send Approval Email
with Next Steps
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1 Click Complete Smart Account Setup to continue with the smart account creation.
2 You need a CCO ID. If you don’t have one, click register for a new account.
1
2
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2 Click Continue
* Note: the Account Name should reference the Company Name, to mirror the Domain of the Account Owner’s Company. E.g. If the Domain is Cisco.com,
the Account Name should be Cisco.
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2 Enter the name of the company. Search results will populate. You can also click Show more Results.
1
2
Note: Fields may be pre-populated.
If you need to filter the search list.
Type in more specific address details
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2 If you are unable to find your address, click Can’t find the address? checkbox to create a new address.
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1 Add Approvers or designate yourself as the approver. The Approver should have the authority to bind the
company in any agreements pertaining to the Smart Account.
2 Add Account Administrators.
3 Click Continue.
Approver:
• A User with the authority to bind their company to
license agreement and any agreements pertaining to
the Smart Account
1
• Accepts the Smart Licensing agreement
Administrator:
• Approve access for other users’ smart accounts
2 • License management in Smart Software Manager
• Can accept the Smart Licensing agreement →
becomes Approver
3
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1 Review the account information and click Create Account to complete the Account Setup.
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1 Confirmation page. Click Cisco Software Central to view and manage your Smart Account. To manage the
individual Smart Licenses, go to SSM.
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Purchasing and
Assigning a BoM to a
Smart Account
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• Smart Account assignment is optional but recommended since PAKs will automatically be available in LRP and visible
at the enterprise-wide level.
• The best practice is to assign the End Customer Smart Account at the time of order for the PAKs to be automatically
available in LRP. You can assign an end Customer Smart Account up until the order is fulfilled, which is usually 24-48
hours after the order is placed.
• Otherwise, PAKs can be assigned to the Smart Account post order in LRP so Customers can benefit from enterprise-
wide access control and visibility.
Smart Licenses
• Smart Account assignment is mandatory to submit the order. The Smart Licenses will be automatically activated and
available in SSM.
• Detailed Smart Account assignment scenarios will be covered later in this deck, but the initial order can be assigned
to either the Customer Smart Account or the Holding Smart Account and re-assigned to the Customer Smart Account
post order.
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CCW
Getting Started
You can only assign smart accounts in CCW Order.
1 Create standalone order and add a smart account enabled SKU and assign smart account information.
2 Add a smart account enabled SKU in Quote, convert to an order, and assign smart account in Order.
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CCW
Getting Started – Upfront Smart Account Assignment
1 On the Order Initiation page, you can assign a Smart Account upfront by clicking Assign Smart Account. The
assignment will cascade to all licenses on the order, for both Smart Account Mandatory (Smart Licenses) and
Smart Account Optional SKUs (Classic PAKs). You can also assign Smart Accounts after you have
added items.
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2
CCW displays the Smart Account Icon in
the collapsed view of an Assemble To Order
(ATO) when one of the minors is “Mandatory,”
even if the ATO itself is not “Mandatory”.
3 This applies to Order, Quote and
Configuration.
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CCW
View Smart Account Name and edit Smart Account (Items tab)
1 For SKUs already assigned to a Smart Account, the name of the Smart Account is displayed in black.
2 You can click the icon to edit/change Smart Account.
1 2
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CCW
Smart License Delivery Email
1 For Smart License enabled products, the provisioning is not completed through the standard eDelivery
process. In the email received, Customer will need to click To View Your Smart Licenses. This will take them
to SSM, where they will view licenses and register them to a device.
• If the licenses are Classic/PAK licenses, it will say Register Claim Certificates (PAKs) instead and those will be
accessible in LRP through the as-is process today or automatically available in LRP if assigned to a Smart Account
in CCW.
Note: PAKs will continue to be fulfilled through the selected option – Physical or eDelivery.
If they were assigned to a Customer Smart Account from CCW, they will be automatically available in LRP. If they weren’t, then they will
be registered and managed in LRP following the as-is process.
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2 3
1
4
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1 3
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Role Context User Roles Main Tasks Role in CSC Role in CCW
Smart Account Smart Account • Add users • View and approve Smart Licensing Agreement • None
Management Approver • Authority to bind the company to license agreements
• View Account properties
• Add/delete Smart Account Approvers and Administrators
Smart Account • Account Properties • View and approve Smart Licensing Agreement • None
Administrator (upon accepting becomes Approver)
• Edit Account properties
• License Management in SSM
• Add/delete Smart Account Approvers and Administrators
Holding Holding • Administer Account Organization and Users • Edit Account properties • None
Account Account • Create Virtual Accounts • Add/Delete Holding Account Administrators, Holding Virtual
Management Administrator • Add users to account Account Administrators, Holding Account Order Management
Users, Holding Virtual Account Order Management users
• Add/Delete/Edit Holding Virtual Accounts
Holding Virtual • Manage specific Virtual Account. Does not • View Account properties • None
Account have access to overall account • View Virtual Accounts
Administrator • View users of Holding Accounts
• Add/Delete Virtual Account Administrators and Holding Virtual
Account Order Admin Users (for that specific virtual account)
• Set Mail Notifications related to order provisioning
CCW Order Holding • Search and View Orders assigned to the • View Account properties • View the Holding Account and Holding Virtual
Management Account Order account (including Virtual Accounts) • View all Virtual Accounts Account Orders in CCW
Administrator • Re-assignment of Smart Account in CCW • Set Mail Notifications related to order provisioning • Modify assignment of Smart accounts in CCW
Holding Virtual • Search and View Orders assigned to a • View Account properties • Modify assignment of Smart accounts for
Account Order specific Virtual Account • View specific Virtual Accounts Orders assigned to the specific Virtual account
Administrator • Re-assignment of Smart Account in CCW • Set Mail Notifications related to order provisioning in CCW
for the specific Virtual Account • Set Mail Notifications for which they are a
member of the Virtual Account
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Role Context User Roles Main Tasks Role in CSC Role in SSM
Smart Account Smart • Approve Cisco Agreements and • View and approve Smart Licensing Agreement • None
Management Account Add users • Authority to bind the company to license agreements
Approver • Edit Account properties
• Add/delete Smart Account Approvers and Administrators
Smart • Approve Cisco Agreements and • View and approve Smart Licensing Agreement (upon • None
Account Add users accepting Administrator becomes Approver)
Administrator • Edit Account properties
• License Management in SSM
• Add/delete Smart Account Approvers and Administrators
Smart Smart • Administer Account Organization • View and approve agreements • View and approve agreements
Licensing Licensing and Users • View Account properties • Add/Delete/Edit Virtual Accounts
Administrator • Manage license inventory of • Add/Delete Smart Licensing Administrators and Smart • Takes action on Alerts
overall account Licensing Virtual Account Administrators • Generate tokens for all Virtual Accounts to register products
• Create Virtual Accounts • Add/Delete/Edit Virtual Accounts • Transfer product instances and licenses across virtual accounts
• Add users to account • View logs, history and reports
*If partner is managing the • Set Mail Notifications
entire account on your behalf, • Manage satellites and sync collectors
provide them with this role
Smart • Manage specific Virtual Account. • View Account properties • View Virtual Accounts
Licensing Does not have access to overall • Add/Delete Smart Licensing Virtual Account Administrators • Takes action on Alerts for specific Virtual Accounts
Virtual account for their specific Virtual Accounts • Generate tokens for specific Virtual Accounts to register products
Account • Manage license inventory of • Generate tokens for their Virtual Accounts in SSM • Transfer product instances and licenses across virtual accounts
Administrator specific Virtual Account • Transfer product instances and licenses across Virtual they own
*If partner is managing on Accounts tor which they are a member in SSM • View logs, history and reports for specific Virtual Accounts
specific Virtual Accounts on • Register products and manage satellites, sync collectors • Set Mail Notifications
your behalf, provide them with for Virtual account for which they are a member in SSM • Manage satellites and sync collectors
this role • Set Mail Notifications
Account Management for Customer Smart Accounts is done within CSC and License management and activation is done in SSM
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Smart Account
Transaction Traceability
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Customer Support
Submitting Cases
Software Licensing Support
Customers with Software Licensing issues/questions can open a case using standard Cisco processes:
Licensing@cisco.com
Smart-support-team@cisco.com
June 2019
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Config Templates are mostly customer provided CLIs pushed via Abstract services normalized across device types
management console Pushes Cisco CVD best practices
Day 0 and Day N updates via multiple Simplified Day 0/N updates via
CLI template or composite templates settings and profiles at site/regional level
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Standardization of software by
No concept of image standardization
Network device role, device type and location
Limited set of Pre Checks that cannot be customized Pre and Post check Validations provide seamless updates
No support for Software Image Patches Patching capabilities to reduce downtime during software upgrades
Intent-based
SNMP/Legacy data Wireless Infrastructure
pull methods
Streaming Telemetry
Data intensive without optimizations Optimized for Data export (KPI, Events)
No real time notification and false alarms Notification send seconds after change
Min polling has too many black holes Reduced delay in management data
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Alarms Insights
Intent-based
SNMP/Legacy data Wireless Infrastructure
pull methods
Streaming Telemetry
Raw info – need expert to understand Very descriptive with explanation of the issue
Many alarms for the same root cause Correlated insights with root cause analysis
No guidance about how to resolve alarm Suggested actions based on expert knowledge
No correlation with affected users Clear indication of affected users and locations
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Migration Scenarios
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• Cisco DNA Center is used for Day 0 and Day 2 • Run Cisco DNA Center and Prime together
in the network
• One time migration from Prime to Cisco
DNA Center • Cisco DNA Center is used for Automation or
Assurance or both for parts of the network
There is only one system that will make changes to the network
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Migration Scenarios
2 Cisco DNA Center on Automation + Assurance Mode PI = RO, Cisco DNA Center = R/W
3 Cisco DNA Center on Automation Mode PI = RO, Cisco DNA Center = R/W
There is only one system that will make changes to the network
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Devices Devices
Groups/Sites Groups/Sites
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1
Assurance in Cisco DNA Center and
Config in Prime
Prime Cisco DNA Center
Devices Devices
Maps Maps
Select WLC Identify the
– Migrate to Sites
CMX Settings Cisco DNA Managed CMX Settings
Center by WLC
ISE Mapping ISE Mapping
Groups/Sites Groups/Sites
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2
Assurance and Automation in
Cisco DNA Center
Prime Cisco DNA Center
Devices Devices
Maps Maps
Select WLC Identify the
– Migrate to Sites
CMX Settings Cisco DNA Managed CMX Settings
Center by WLC
ISE Mapping ISE Mapping
Groups/Sites Groups/Sites
WLC is RO in Prime
3
Automation in Cisco DNA Center and
Monitoring with Prime
Prime Cisco DNA Center
Devices Devices
Maps Maps
Select WLC Identify the
– Migrate to Sites
CMX Settings Cisco DNA Managed CMX Settings
Center by WLC
ISE Mapping ISE Mapping
Groups/Sites Groups/Sites
WLC is RO in Prime
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ToC
Gaps
C97-735996-03 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public
ToC
AP Onboarding
AP Day 2 Changes roadmap
WLC Configuration - Day 0/N
Brownfield Support (Learning from WLC)
SWIM
Reports roadmap
Configuration Audit and Compliance roadmap
Advanced
Health Dashboards
Real Time Client and App Data SNMP Based 2-90 Sec (Streaming Telemetry)
Rogue Management and Detection beta
wIPS roadmap
Switch Port Tracing roadmap
ISE Integration
Compliance Reports roadmap
CMX Integration for Tracking Clients
Intelligent Packet Capture July*
Proactive Sensor Testing
Differentiators
Cisco DNA Center Cisco DNA Center Cisco DNA Center Cisco DNA Center
C97-735996-03 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public