HP Care Pack UM963E 3-Year Pickup & Return Notebook Only Service
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Volume Discounts
Contact us and save even more if you meet these Big Deal qualifications.Purchase at least $5,000 worth of HP Inc. products to qualify. Ink and Toner purchases $50,000 will qualify.
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HP Care Pack UM963E 3-Year Pickup & Return Notebook Only Service
Overview
This HP Service Plan continues coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware repairs during the extended coverage period.
HP Pavilion dv4-1400 Entertainment Notebook PC series
HP Pavilion dm3-1000 Entertainment Notebook PC series
HP Pavilion dv6-1300 Entertainment Notebook PC series
HP Pavilion dv4-2000 Entertainment Notebook PC series
HP Pavilion dv4-2100 Entertainment Notebook PC series
HP Pavilion dv7-3100 Entertainment Notebook PC series
HP Pavilion dv6-1200 Entertainment Notebook PC series
HP G5000 Notebook PC series
HP Pavilion dv7-2200 Entertainment Notebook PC series
HP Pavilion dm1-1000 Entertainment Notebook PC series
HP G71-300 Notebook PC series
HP Pavilion dm3-1100 Entertainment Notebook PC series
HP Pavilion dv4-1300 Entertainment Notebook PC series
Service Details
When experiencing a problem, the customer must first place a call to a designated support telephone number
HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP
HP will then work with the customer remotely to isolate the hardware problem
If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
HP will provide HP supported parts and materials necessary to return the hardware product to operating condition
HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them
HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP
An HP authorized courier will return the repaired or replaced product to the customer's location
HP Care Pack UM963E 3-Year Pickup & Return Notebook Only Service
Manufacturer Part Number
UM963E
Product Type
Service
Service Duration
3 Year
Service Type
Maintenance
Service Location
Service Depot
Service Main Type
Maintenance
Service Sub Type
Electronic and Physical
Service Response Time
7 Business Day
Service Name
Care Pack
Region Availability
All response times apply only to sites located within 100 miles or 160km of an HP designated support hub
Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge
If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply
Shop with confidence! Provantage is an authorized HP dealer.