Microsoft Surface Laptop 3 Service Manual
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Microsoft Surface Laptop 3 Service Manual

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Surface Laptop 3 / Laptop 4
Service Guide
SG
M1179886

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Summary of Contents for Microsoft Surface Laptop 3

  • Page 1 Surface Laptop 3 / Laptop 4 Service Guide M1179886...
  • Page 2 To the fullest extent permissible by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental, consequential, and/or punitive damages unless otherwise specified in writing.

  • Page 3: Table Of Contents

    Table of Contents DEVICE IDENTITY INFORMATION ........................... 4 · SURFACE LAPTOP MODELS ........................4 · GLOSSARY OF TERMS ..........................5 GENERAL INFORMATION, PRECAUTIONS, WARNINGS ..................6 · SERVICE TOOLS AND JIGS ...........................6 · GENERAL SAFETY PRECAUTIONS .......................7 · REPAIR-SPECIFIC PRECAUTIONS AND WARNINGS ..................8 ·...

  • Page 4: Device Identity Information

    Device Identity Information Surface Laptop Models 1867 – Surface Laptop 3 – 13.5” (Fabric type keyboard) 1868 – Surface Laptop 3 – 13.5” (Metal type keyboard) 1872 – Surface Laptop 3 – 15” (Metal type keyboard) 1873 – Surface Laptop 3 – 15” (Metal type keyboard) 1950 –...

  • Page 5: Glossary Of Terms

    The following terms are used throughout this manual • ASP – a Microsoft Authorized Service Provider who performs repair services on behalf of Microsoft under an ASP Agreement Commercial Spares/CRU – Customer Replaceable Units available to commercial customers for repair by a •...

  • Page 6: General Information, Precautions, Warnings

    This symbol identifies important cautions in this manual. Service Tools and Jigs Microsoft Recommended Service Jigs • ESD-safe battery cover Microsoft Provided Software Tools / References: • Software Tool – AB-cover Touch Calibration tool • How To: Update Surface device firmware and OS •...

  • Page 7: General Safety Precautions

    Microsoft-authorized service providers should undertake FRU repair activities. • Always select and use the appropriate AC power supply for a device. We recommend you use genuine Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit is provided with every device. •...

  • Page 8: Repair-Specific Precautions And Warnings

    If battery damage (e.g., leaking, expansion, folds or other) is discovered during the C-cover removal process or if the battery is impacted or damaged during the removal process, activities should cease. Refer to ASP Guidebook or contact Microsoft directly for proper device disposition. •...

  • Page 9: Safety Policies/Procedures

    Safety Policies/Procedures Microsoft’s field product safety program team is referred to as the Rapid Response Team (RRT). All device issues that may be safety related should be managed per the following instructions. As a quick guide, any Microsoft Surface device that visually exhibits any of the following symptoms shall be...

  • Page 10: Illustrated Service Parts List

    IMPORTANT: Note service part availability is segmented into two groups. FRUs are parts available for repair activity through an Authorized Service Provider under specific contract with Microsoft. CRUs/Spares are parts available for repair activity by a skilled technician. Models Item...
  • Page 11 Models Item Component ASP / FRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979 Part No. Part No. C-cover Keyboard Assembly (Metal or Fabric) C-cover screws CIH-00001 (Bulk) C Cvr 13.5" AMER/ASIA Black RPQ-00001 C Cvr 13.5" Japan Black RPQ-00003 C Cvr 13.5"...
  • Page 12 Models Item Component ASP / FRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979 Part No. Part No. C-cover Keyboard Assembly (Metal or Fabric) C Cvr 13.5" UK/Ireland Only Cobalt RPQ-00025 Blue Fabric C Cvr 13.5" Austria Germany Cobalt RPQ-00027 Blue Fabric C Cvr 13.5"...
  • Page 13 Models Item Component ASP / FRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979 Part No. Part No. C-cover Keyboard Assembly (Metal or Fabric) C Cvr 13.5" DK/FI/NO/SE Platinum RPQ-00051 Fabric C Cvr 13.5" AMER/ASIA Sandstone RPQ-00052 C Cvr 13.5" French Canadian RPQ-00053 Sandstone C Cvr 13.5"...
  • Page 14 Models Item Component ASP / FRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979 Part No. Part No. C-cover Keyboard Assembly (Metal or Fabric) C Cvr 15" Blgm Black RPR-00013 C Cvr 15" Italy Black RPR-00014 C Cvr 15" Portugal Black RPR-00015 C Cvr 15"...
  • Page 15 Models Item Component ASP / FRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979 Part No. Part No. C-cover Keyboard Assembly (Metal or Fabric) C Cvr 13.5" UK/Ireland Only Ice Blue RPQ-00072 Fabric C Cvr 13.5" Switz/Lux Ice Blue Fabric RPQ-00075 C Cvr 13.5"...
  • Page 16 Models Item Component ASP / FRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979 Part No. Part No. Removable Solid-State Drive (NOTE: rSSD size must be same as original) rSSD 512GB RQG-00006 8LX-00002 rSSD 1TB RPY-00004 8LU-00002 AB-cover Display Assembly A/B Cvr13.5"...

  • Page 17: Service Diagnostics/Troubleshooting Overview

    Service Diagnostics/Troubleshooting Overview • For general Surface support, visit www.support.microsoft.com • To troubleshoot device feature/function problems or learn more about Surface Laptops visit aka.ms/SurfaceLaptopHelp • If you’d like to learn more about Windows, visit aka.ms/WindowsHelp • To learn more about the accessibility features of the Surface Laptop, go to the online user guide at aka.ms/Windows-Accessibility...

  • Page 18: Component Removal And Replacement Procedures

    Please note that the battery bears the following warning label. Please heed the information provided on the label. Battery cannot be easily replaced by user • Risk of fire or burning - contact Microsoft for assistance • Do not separate or remove battery from backplate cover •...

  • Page 19: Non-Skid Foot Pad Replacement Process

    Non-Skid Foot Pad Replacement Process Preliminary Requirements IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section. Required Tools and Components Tools: • Plastic tweezers / spudger Isopropyl Alcohol Dispenser Bottle (use only 70% IPA) Cleaning swabs Clamps (2), 2”...

  • Page 20: Procedure - Installation (Non-Skid Foot Pad)

    3. Adhesive removal – Remove any adhesive liners in the foot pockets. Use IPA and cotton wipes to clean off any adhesive residue within the foot pocket. Inspect the foot area carefully for any adhesive liner that may have remained. The liner is clear and may be hard to see at first glance. Inspect closely. IMPORTANT: Ensure the IPA is completely dried off device and that no adhesive residue is left before applying new feet to avoid the risk of insufficient adhesion of the new feet.
  • Page 21 5. Clamp replaced feet – Align and center the press head of the clamp onto the rear feet. Clamp both rear feet for 4 minutes. 6. Inspect for anomalies – Inspect feet to ensure no cosmetic damage or gaps between the feet and the D-bucket exist.

  • Page 22: Alternate Procedure - Installation (Non-Skid Foot Pad)

    Alternate Procedure – Installation (Non-Skid Feet) IMPORTANT: Any further repairs that are required on the device should be carried out prior to feet installation. Do not reuse feet previously removed from a device. Prepare new front feet and press into place – To reassemble front foot, remove protective sheet to expose adhesive on foot.
  • Page 23 5. Pinch replaced feet – Placing the keyboard and foot between your thumb and index finger as shown, pinch the foot tightly with your thumb and hold for 20 seconds. 6. Inspect for anomalies – Inspect feet to ensure no cosmetic damage or gaps between the feet and the D-bucket exist.

  • Page 24: C-Cover Keyboard Assembly Replacement Processes (Metal, Fabric)

    C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) IMPORTANT: Devices are built with either a fabric type or metal type C-cover keyboard assembly. The C-cover removal process differs between the metal type and the fabric type C-covers. Be sure to follow the proper procedure based on the device model and associated C-cover type.

  • Page 25: Procedure - Removal (C-Cover Keyboard Metal Type)

    Procedure – Removal (C-cover Keyboard Metal Type) Remove C-cover screws – Using a 5IP (Torx plus) driver, uninstall 1 screw from each foot socket (4). CAUTION: Take care to prevent from depressing the keyboard power button during this step. If power button is accidentally depressed and device turns on, shut down device as normal through OS Start menu.
  • Page 26 C-cover is protected from cosmetic damage during storage. WARNING: It is recommended a Microsoft provided ESD-safe battery cover appropriate for size (either 13.5” or 15” device) is placed across the device to protect the battery from any accidental damage during repair.

  • Page 27: Procedure - Installation (C-Cover Keyboard Metal Type)

    Procedure – Installation (C-cover Keyboard Metal type) Pre-installation Device Inspection WARNING: Verify the battery’s condition refer to the M1153910 In Device Battery Inspection process. Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit replacement. WARNING: Verify the condition of LDI (Liquid Damage Indicator) inside the audio jack.
  • Page 28 Install C-cover Screws – Close the AB-cover. Turn the unit over and use a 5IP screwdriver to install 4 new screws to secure the C-cover. Screws should be installed until just snug and seated, and then turned another 45 degrees (1/8 turn) or until fully fastened. 8.

  • Page 29: Replacement Process (C-Cover Keyboard Fabric Type)

    Replacement Process (C-cover Keyboard Fabric type) Preliminary Requirements IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section. Required Tools and Components Tools: • Software Tool – SDT Isopropyl Alcohol Dispense (use only 70% IPA) 5IP (Torx plus) driver Heavy duty suction cups Anti-static wrist strap (1M Ohm resistance)

  • Page 30: Procedure - Removal (C-Cover Keyboard Fabric Type Keyboard)

    Procedure – Removal (C-cover Keyboard Fabric Type Keyboard) Remove C-cover screws – Using a 5IP (Torx plus) driver, uninstall 1 screw from each foot socket (4). CAUTION: Take care to prevent from depressing the keyboard power button during this step. If power button is accidentally depressed and device turns on, shut down device as normal through OS Start menu.
  • Page 31 3. Separate C-cover from device – Once C-cover separation from the device bottom case is achieved, place a finger between the C-cover and device region. Pull upwards slightly to separate the C-cover from the magnets. 4. Angle C-cover – Angle the C-cover at approximately 45 degrees from horizonal—be sure to angle the C-cover no more than 45 degrees or else risk damaging the C-cover hook or FPC.
  • Page 32 6. Disconnect FPCs – While hovering the C-cover, disconnect the FPC from the main board with your other hand. The FPC is easily disconnected by pulling up on the metal head vertically with a fingernail or Spudger tool edge. CAUTION: When removed from the device, place the C-cover in a safe place with key and trackpad side down and FPC facing up to avoid bending/creasing the FPC.

  • Page 33: Procedure - Installation (C-Cover Keyboard Fabric Type)

    Procedure – Installation (C-cover Keyboard Fabric type) Pre-installation Device Inspection WARNING: Verify the battery’s condition; refer to the M1153910 In Device Battery Inspection process. Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit replacement. WARNING: Verify the condition of LDI (Liquid Damage Indicator) inside the audio jack.
  • Page 34 6. Align the C-cover – Properly align the cover to the unit using the front edge alignment posts. Carefully place the C-cover back onto the unit and shift until the C-cover snaps into place. The top C-cover area under the display will protrude slightly after C-cover is placed. Press firmly on the top area until you hear a click and the C-cover flattens out.

  • Page 35: Rssd Replacement Process

    rSSD Replacement Process Preliminary Requirements IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section. Required Tools and Components Tools: • Software Tool – SDT Isopropyl Alcohol Dispenser (use only 70% IPA) 5IP (Torx plus) driver Anti-static wrist strap (1M Ohm resistance) Recommended: ESD-safe battery cover (13.5”...

  • Page 36: Procedure - Removal (Rssd)

    Procedure – Removal (rSSD) Remove rSSD Screw – Use a 5IP (Torx-Plus) driver to remove the screw securing the rSSD. WARNING: Be very careful to position your screwdriver directly over the rSSD screw and to avoid slipping towards the battery during removal. If the battery is contacted, impacted, or damaged in any way during the rSSD removal process, activities should immediately cease, and designated return process should be followed.

  • Page 37: Procedure - Installation (Rssd)

    Procedure – Installation (rSSD) IMPORTANT: Only a Microsoft rSSD with part number as specified in the parts list, per device model, and of like capacity should be replaced in the device. Insert rSSD – Insert the connector end of the rSSD into the SSD connector on Mainboard at ~15 degree angle.

  • Page 38: Ab-Cover Display Assembly Replacement Process

    AB-cover Display Assembly Replacement Process WARNING: The AB-cover is extremely sensitive to ESD and should be managed accordingly. Be sure all ESD safety precautions are taken when handling the AB-cover assembly. AB-cover assembly should always be stored in an ESD bag once new part is removed from package carton. Defective part should be managed in the same manner to enable recovery if applicable.

  • Page 39: Removal Process (Ab-Cover Display Assembly)

    Prerequisite Steps: • AB-cover Replacement Mode – Pulls calibration data from the old AB-Cover. Connect software tools USB drive with software tools to USB connector on device under repair. Connect power supply to device to enable power on. Power on device – Depress the power button on the C-cover to power on the device. Run software tool –...
  • Page 40 3. Remove FPC RF Shield Cans – Using tweezers, remove the two shield lids shown in the illustration below by first peeling on the bottom right corners of the shield. To prevent damage to the FPCs during shield removal, for both shields, peel up the shield along its front edge and bend the shield at 45 degrees. Carefully pull vertically and twist left and right as you pull towards you to remove the shield.

  • Page 41: Installation Procedures - (Ab-Cover Display Assembly)

    Installation Procedures – (AB-cover Display Assembly) IMPORTANT: The installation process for the AB-cover varies between C-cover types (Metal vs. Fabric). Each C-cover type creates different AB-cover opening experiences. The opening experience is a differentiating characteristic of the Surface Laptop design. Be sure to move to the proper C-cover reassembly section based on C-cover type.
  • Page 42 Power on device – Depress the power button on the C-cover to power on the device. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive and run: STEP2_DisplayModuleReplacement.cmd. Follow prompts, device will restart. Verify touch by running finger across screen to check that touch is working.
  • Page 43 9. AB-cover Hinge Alignment – It is necessary to properly align the front edge of the AB-cover to the lower device case to ensure step gap between front edges are proper. Hinge Alignment – Set Display Module to 90 degrees. Shift innermost screw on each side so that the screws are concentric with the circular feature on the hinge.
  • Page 44 10. Opening Strength Adjustment (Metal C-cover) – As part of the AB-cover removal process, we will need to remove the current C-cover steels which are located at the bottom front edge pockets and install new provided steels. C-cover Steels Mylar Removal – Take C-cover and remove mylars covering the closure steels using tweezers.
  • Page 45 Secure Right Closure Steel – Using the back of the tweezers, press continuously and firmly along the surface of the steel for 80 sec. Tape Right Closure Steel – Place black tape over the steel. Black tape should fully cover steel and overlap onto the C-cover.

  • Page 46: Procedure Installation - (Fabric C-Cover Device)

    Procedure installation – (Fabric C-cover Device) Initial AB-cover Install – Clean out any residual thread locker surrounding the hinge screw holes or just inside the screw hole before installing replacement AB-cover assembly. Set the new AB-cover in place in the device chassis hinge wells and hold in place while installing 2 new outer screws on each hinge (4 total at this time).
  • Page 47 g. Power off device – Use device OS to power down device. h. Remove C-cover. Remove rSSD. 6. FPC RF Shield Installation – Install 2 new shield lids above the 4 AB-cover FPC connectors by orienting them along the outline of the shield fences. IMPORTANT: Be sure to install the correct shield type onto the corresponding shield fence.
  • Page 48 9. AB-cover Hinge Alignment – It is necessary to properly align the front edge of the AB-cover to the lower device case to ensure step gap between front edges are proper. Hinge Alignment – Set Display Module to 90 degrees. Shift innermost screw on each side so that the screws are concentric with the circular feature on the hinge.
  • Page 49 10. Fit C-cover – Follow steps 2-4 of the C-cover reassembly instructions. Do not install any Feet screws. 11. Check AB-cover alignment – Close the device and confirm flushness of feeler gauge to display module cover across the rear corners of each hinge. If flush, move to next step in this section.

  • Page 50: Ab-Cover Touch Calibration Software Tools Overview

    AB-Cover Touch Calibration Software Tools Overview IMPORTANT: A calibration routine is provided to carry out the required touch calibration sequence on an AB-cover Display Assembly when replaced. Touch Calibration software tool details are provided within this section. The calibration tool runs from a USB drive connected to the device under repair and runs within the Windows OS.
  • Page 51 Expected Screenshots The following screenshots will be presented during tool operation: When STEP1_DisplayModuleReplacement.cmd is invoked: STEP_1 Screen 1: Initial screen indicates Step 1 initiation. STEP_1 Screen 2: Indicates device has been set into AB-cover replacement mode (Servicing Mode). Operator prompted to authorize device shutdown by entering y or Y and pressing ENTER. M1179886...
  • Page 52 STEP_1 Screen 3: Tool confirms device shutdown authorization. STEP_1 Screen 4: Windows OS alert noting device shutdown – Select Close and device shuts down to enable next process steps within AB-cover Display Assembly Replacement Process. M1179886...
  • Page 53 When STEP2_DisplayModuleReplacement.cmd is invoked: STEP_2 Screen 1: Initial screen indicates tool running. STEP_2 Screen 2: Calibration preliminary device testing initiated. M1179886...
  • Page 54 STEP_2 Screen 3: Tool prompts operator that calibration is about to commence with reminders that screen should not be touched and power should not be applied to the device during calibration. STEP_2 Screen 4: Tool reports that calibration routine is in progress. M1179886...
  • Page 55 STEP_2 Screen 5: Tool reports results of calibration process. STEP_2 Screen 6: Tool initiates OS restart and OS alerts operator that device will restart – Select Close. M1179886...
  • Page 56 STEP_2 Error Screen Example: In the case that calibration fails, follow screen prompts provided by tool. If retry attempt fails, refer to AB-cover Touch Calibration Retry section (page 57) for next steps. M1179886...

  • Page 57: Ab-Cover Touch Calibration Retry (If Required)

    33) or Procedure – Removal (C-cover Keyboard Metal type) section (page 27). Battery Cover in place – Ensure a Microsoft provided ESD-safe battery cover appropriate for size (either 13.5” or 15” device) is placed across the device to protect the battery from any accidental damage during repair.

  • Page 58: Environmental Compliance Requirements

    IMPORTANT: If calibration tool continues to return an error message that indicates calibration failure, device should be processed as an exchange and sent back to Microsoft for repair. Environmental Compliance Requirements All waste electrical and electronic equipment (WEEE), waste electronic components, waste batteries, and electronic waste residuals must be managed according to applicable laws and regulations and H09117, “Conformance Standards...

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