Aastra 6869i User Manual
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Aastra 6869i User Manual

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Aastra Business Communication
Solution
Aastra 6867i and Aastra 6869i
User's Guide
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1630_en.pdf?get&DNR=eud-1630
Supported communication systems:
Aastra 415
Aastra 430
Aastra 470
This user's guide describes the functions, configuration
and use of the Aastra SIP phones Aastra 6867i and
Aastra 6869i on the communication systems men-
tioned above.
eud-1630_en / 1.1 – R3.2 – © 10.2014

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  • Page 1 Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, configuration and use of the Aastra SIP phones Aastra 6867i and Aastra 6869i on the communication systems men- tioned above. eud-1630_en / 1.1 – R3.2 – © 10.2014...

  • Page 2: Welcome

    Aastra DocFinder. This user's guide is relevant only for Aastra SIP phones connected to a Aastra 400 com- munication system. Other user’s guides are available for operation on other commu- nication systems or for direct operation via a SIP provider. Consult your system admin- istrator if you are unsure whether you have the correct user’s guide for your require-...

  • Page 3: Safety Information

    Electrical equipment does not belong in domestic waste. Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 4: Document Information

    • Based on communication server software version: R3.2 • Valid as of communication server software version: R3.1 • Copyright © 10.2014 Aastra Technologies Limited • In PDF Viewer, click on this link to download the latest version of this document: •...

  • Page 5: Table Of Contents

    Document information ........... . . 4 Information as to the Aastra 400 communication system ..... 7 Keys, display and menu guidance .
  • Page 6 Index ..............82 Aastra 6867i / Aastra 6869i...

  • Page 7: Information As To The Aastra 400 Communication System

    PC. As soon as you receive an user account for the Aastra Self Service Portal from your assistant manager and after you have logged in, you are taken to the home page with the overview of all your phones.

  • Page 8: Keys, Display And Menu Guidance

    Using expansion key modules............20 Aastra 6867i / Aastra 6869i...

  • Page 9: Key Designations And Sockets

    Keys, display and menu guidance Key designations and sockets Aastra 6867i Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 10 Keys, display and menu guidance Aastra 6869i Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 11 Using the phone number last dialled Line keys L1 to L2 with Aastra 6867i: 2 line keys. A total of 9 lines are available. Aastra 6869i: 2 line keys. A total of 12 lines are available. • Seizing a line • Answering a call •...
  • Page 12 • Connection for headset • Combined four-pin module connection with DHSG/EHS headset connection • Connection for Power-over-Ethernet, class 2 (Aastra 6867i only) • Connection for Power-over-Ethernet, class 3 (Aastra 6869i only) • Connection for wall mounting • Connection for magnetic keyboard Aastra 6867i / Aastra 6869i eud-1630/1.1 –...

  • Page 13: Display Symbols

    Note: The Aastra 6867i and Aastra 6869i phones have removable key caps. If you change the position of a function on your phone, you can change the function to the corre- sponding function key using the Aastra Self Service Portal. An overview of the inter- changeable functions can be found in the chapter "Available...
  • Page 14 Lock: Password Lock: Phone lock Audio Audio: Audio mode Audio: Headset Audio: Ring Tones Audio: Tone set Display Restart Dialpad Dialpad: Speeddial Presence state Available (default) Absent Meeting Busy Not available Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 15: Operating Your Phone

    Using the softkey/navigation key Softkeys are the keys that are automatically configured with context-dependent func- tions by the Aastra 400 communication system. The functions are displayed above the softkeys. The softkeys are configured with the most commonly used functions, whereby...
  • Page 16 72. Overview function key configuration (default key setting) Aastra 6867i/Aastra 6869i phones on the Aastra 400 communication system are deliv- ered with the following function key configuration. Please note that your system administrator may change this and your phone may therefore differ from this default configuration.
  • Page 17 Keys, display and menu guidance Aastra 6869i if logged in as free Function key Aastra 6869i seating phone Key T1 to T20 Empty Empty Key S1 System menu System menu Key S2 Phone book: System Free seating: Log in/out Key S3...

  • Page 18: Entering Text

    State Description Does not light up Line free • Incoming call Flashes fast • Appointment call Call party on hold. Call be answered on any Flashes slowly phone. Active connection Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 19 • Function is deactivated Does not light up • User free (busy lamp field) Flashes fast User is being called (Busy lamp field) • Function is activated • User busy (busy lamp field) Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 20: Using Expansion Key Modules

    Expansion key module Aastra M680i You can connect up to three Aastra M680i expansion key modules next to each other on your phone. The Aastra M680i has the following properties: • 16 configurable keys. Three expansion key modules would then give you an addi- tional 48 configurable keys.
  • Page 21 • Coloured touchscreen • Three key levels of 28 configurable keys each (84 configurable key in total). One Aastra M685i and two Aastra M680i would then give you an additional 116 config- urable keys. • Each key has an LED for visual signalling.

  • Page 22: Using Labels

    "Aastra Self Service Portal", page 7). Aastra M680i: 1. Label the write-on labels via the Aastra Self Service Portal and print them (impor- tant printing setting: "Page scaling for printing: None"). 2. Cut out the labels according to the crop marks.

  • Page 23: Phoning

    Setting functions by remote control........... 59 Aastra 6867i / Aastra 6869i...

  • Page 24: Making Calls

    The phone rings and the message LED and line key LED flash. If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the Aastra 400 communication system, the dis- play also shows the corresponding name.

  • Page 25: Muting The Microphone

    Alternatively you can also answer the call by picking up the handset. All the headset mode configuration possibilities can be found in chapter "Setting the audio properties", page 63. Further information can be found in the user's guide for your headset. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 26: Initiating Calls

    With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned several letters. An efficient algorithm pro- vides quick search results. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 27 Scroll through the list and select the user you want. Pick up the handset. ➔ The phone number displayed is dialled. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 28 Redial list List of calls made. Your phone automatically stored the person's phone number and name in a call list in the Aastra 400 communication system. Within the one number user concept (see chapter "One number user concept", page 7) you can call back users through one of these call lists.

  • Page 29: Dialling With A Configurable Key

    <Call number> Dialling with the line key: Enter the phone number. Press a free line key. ➔ The phone number is dialled. The LED on the line key lights up. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 30 34). Activating another Aastra phone for making calls You want to make a call on another Aastra phone using your personal settings, for example on a colleague’s phone or in a meeting room. You can activate another Aastra phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.

  • Page 31: Using Functions Before/While In A Call

    Phoning Private call with PIN You want to make a private call on your phone or on another Aastra phone. With the aid of your PIN you can use any phone to make an external call with your own personal settings, even if that phone is locked for external calls. The called party's display shows your personal phone number and not the number of the phone from which you are making your call.

  • Page 32: To Answer The Callback Request

    Someone has asked you to call back. The display shows Callback. You cannot automatically answer a callback request on your phone. You can either enter the call number manually or you use a CTI client as for example the Aastra OfficeSuite.
  • Page 33 End key and take back the first call with the flashing line key. Ending the enquiry call: Press the Drop softkey or the End key. Retrieving the first parked call party: Press the Pick up softkey or the flashing line key. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 34: Making A Conference Call

    The conference party answers the call. 4. Press the Conference softkey. Leaving a conference call: Put the handset on-hook or press the End key. ➔ The other conference parties remain in the call. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 35: Transferring A Call

    4. Put the handset on-hook. ➔ The other party is then called directly by your first call partner. ➔ Recall: If the other party does not answer, the call comes back to your phone. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 36 - where available - without expecting an answer (similar to an intercom). The recipient is alerted to the announcement by two short signal tones. You are immediately unilaterally connected via the loudspeaker. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 37: Receiving An Announcement

    67). To answer the announcement, the following options are available to you: • You can continue the announcement as a phone call by picking up the handset. • You can stop the announcement. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 38: Recording A Call

    .wave files in your individual e-mail boxes. For this, you must configure at least one e-mail address in the Aastra 400 communica- tion system. You can find a call recording overview in your e-mail box. Contact your system administrator for more information.

  • Page 39: Activating Do Not Disturb

    Your incoming calls are automati- cally forwarded to a corresponding destination that has been configured by your sys- tem administrator. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 40: Using Further Functions

    (see chapter "Con- figuring keys", page 72) or by yourself in the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). The following options are available for further editing of the personal call routing: Aastra 6867i / Aastra 6869i eud-1630/1.1 –...
  • Page 41 Renaming personal call routing. The personal call routing settings can only be changed by your system Change settings administrator or yourself in the Aastra Self Service Portal. A personal call routing can only be deleted by your system administrator or Delete yourself in the Aastra Self Service Portal.
  • Page 42 The following options are available options: You have to enter or change the time in the Aastra Self Service Portal. Menu Description Single appointment call on/off Activate appointment call on a one-off basis. Repeat appointment call on/off Activate appointment call permanently Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 43: Free Seating

    • You can only log on once to a Free Seating phone. The moment you log in to another free seating phone, you are automatically logged off the original phone. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 44 A user needs help and picks up the handset or presses the Loudspeaker key. The user is automatically routed to the preconfigured hotline destination number stored in the Aastra 400 communication system. The person responsible answers the call and is connected with the user seeking help.

  • Page 45: Overview Of Available Functions

    Your system administrator can set a delay (0-60 seconds, depending on the Aastra system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.
  • Page 46 Hide number on/off caller (see chapter "Hide number", page 32). Prevent your call number from being displayed to the caller once Hide number per call (see chapter "Hide number", page 32). Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 47 Direct access to the Directory Lookup system menu. Contacts in the Phone book: System system phone book are integrated in the Aastra 400 communication system (see chapter "Phone books management", page 68). Activate/deactivate phone lock. Outgoing calls are not possible, but...

  • Page 48: Organising Absences From The Desk

    The information details depend on the type of telephone. Controlling the presence status You have a choice of 5 presence profiles for controlling your presence status: Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 49 70. Operation of the presence status is available via the system menu, a function key (see chapter "Configuring keys", page 72), or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Menu To deactivate the presence profile: Press the function key for Menu.

  • Page 50: Absence Information

    Menu Set up the absence information: Press the function key for Menu. Presence Scroll to Presence and press the navigation key to the right. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 51: Call Forwarding

    Whoever goes off-hook first, answers the call. Depending on the system configuration, Call Forwarding on No Reply can also be acti- vated when your phone is busy. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 52: Operating Call Lists And Voice Messages

    Aastra DocFinder. Operation of the call forwarding is available via the system menu, a function key (see chapter "Configuring keys", page 72), or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Menu Activate call forwarding: Press the function key for Menu.
  • Page 53 2. Answer the security question with Yes. Editing options for voice messages Your display shows the symbol for new voice messages and the number of new voice messages. The message LED flashes red slowly. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 54 DocFinder. Operation of the voice messages is available via the system menu, a function key (see chapter "Configuring keys", page 72), or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Voice Mail Options in the voice mail:...

  • Page 55: Organisation Within The Team (Busy Lamp Field)

    Note: Aastra 6867i: A busy lamp field can only be saved on function keys T1-T20. Aastra 6869i: A busy lamp field can only be saved on function keys T1-T40. Check presence status: 1. Press the info key.

  • Page 56: Line Key On A Key Telephone

    KT lines are only possible on function keys T1 to T20 (Aastra 6867i) or T1 to T40 (Aastra 6869i). Answering a call on the KT line key You are being called on one or more KT line keys.
  • Page 57 Press a free KT line key. ➔ The LED on the KT line key lights up. KT line is selected. Pick up the handset. ➔ The phone number is dialled. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 58: Using Functions With Opencount

    If an OpenCount is integrated in your Aastra 400 communication system, the fol- lowing additional features are also available on your phone. Activating PIN telephony The PIN telephony is part of OpenCount.

  • Page 59: Setting Functions By Remote Control

    Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 66). Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 60: Personalizing Your Phone

    Configuring keys ..............72 Aastra 6867i / Aastra 6869i...

  • Page 61: Configuring The Display

    Set the desired brightness level using the horizontal navigation key and con- firm with the Save softkey. Brightness Timer Setting the duration for brightness: Enter the time in seconds in the input field and confirm with the Save softkey. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 62: Configuring The Audio Properties

    2. Select the setting you want and confirm with the Save softkey. Note: A list of alarm melodies is available for playback: Menu > Alarm melodies > Test. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 63 1. Scroll down to Headset using the navigation key and confirm with the selec- tion key. 2. Select the volume you want or DHSG and confirm with the Save softkey. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 64: Configuring General Phone Settings

    As system administrator or technician, you can make global settings for the time and date for all Aastra SIP phones in the Aastra 400 communication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 65 Activates or deactivates the Live Dialpad. This local function is not supported by the Aastra 400 communication system. Using speed dial edit Menu for configuration of the keypad speed dial. This local function is not supported by the Aastra 400 communication system. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...

  • Page 66: Changing The Pin

    The digit combination "0000" is set as default. You can select any 2 to 8-digit combina- tion for your new PIN. The PIN on your phone is changed using the Aastra Self Service Portal. For more information about the Aastra Self Service Portal, please refer to chap- "Aastra Self Service...

  • Page 67: Protecting Yourself Against Calls

    A function key can be configured for the call forwarding protection function (see chapter "Activating do not disturb", page 39). Protection for all other call types is configured using the Aastra Self Service Portal. For more information about the Aastra Self Service Portal, please refer to chapter "Aastra Self Service Portal", page 7.

  • Page 68: Phone Books Management

    System phone book: The system phone book contains the contacts of the users on the Aastra 400 commu- nication system and your private contacts, to which only you have access. It is inte- grated into the Aastra 400 communication system by your system administrator.

  • Page 69: Configuring Voice Mail

    Play Play voice mail greeting Operation of voice mail is available via the system menu, a function key (see chapter "Configuring keys", page 72), or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Voice Mail...

  • Page 70: Configuring Presence Profile

    Specify where you want a call to be forwarded to (see chapter "Call forward- ing", page 51). • Keep settings as is • Calls are routed according to your settings. • Forwarding off • Any configured call forwarding operation is deleted. Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 71 Operation of the presence settings is available via the system menu, a function key (see chapter "Configuring keys", page 72), or the Aastra Self Service Portal (see chap- "Aastra Self Service Portal", page 7). Menu Press the function key for Menu.

  • Page 72: Configuring Keys

    Configure a key with your team partner's call numbers. Team keys Busy lamp field Team key are only possible on function keys T1 to T20 (Aastra 6867i) or T1 to T40 (Aastra 6869i). A line key has a call number which can be used for internal or exter- nal calls.
  • Page 73 Operator Operator phone Lines for operator phones are only possible on function keys T1 to T20 (Aastra 6867i) or T1 to T40 (Aastra 6869i). For more information on KT line keys, refer to chapter "Line key on a key telephone", page 56.
  • Page 74 You want to configure a configurable key with a call number, function or busy lamp field, or to delete the key configuration. The key configuration must have been made either by your system administrator or by yourself in the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).

  • Page 75: Product And Safety Information

    Limited Warranty (Australia only)........... . . 78 Aastra 6867i / Aastra 6869i...

  • Page 76: Safety Information

    © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.

  • Page 77: Exclusion Of Liability

    • Make sure that the versions of the user documents comply with the software level of the Aastra 400 products used and that you have the latest editions. • Always read the user documents first before you put your product into operation.

  • Page 78: Data Protection

    Limited Warranty (Australia only) The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
  • Page 79 Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exer- cise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 80: Warranty Repair Services

    Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services (whether for tort (including negligence),...

  • Page 81: After Warranty Service

    Australian Consumer Law, this service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions contact:...

  • Page 82: Index

    Aastra K680i ..............22 profile ................41 Aastra M680i ..............20 Call transfer: Aastra M685i ..............21 with prior notice ............35 Aastra Self Service Portal ..........7 without prior notice ..........35 Absence information, setting ........50 Callback: Accessories see: Safety information ......3 answering ..............32 Advanced search ............26...
  • Page 83 Local IP settings see: IP settings ........ 66 Local phone book see: Phone book ......68 Locking see: Phone lock ..........42 Group announcement see: Announcement ..37 Magnetic keyboard see Aastra K680i ...... 22 Handset volume see: Volume ........62 Mains power see: Safety information ......3 Handsfree .................24 Maintenance see: Safety information ......3...
  • Page 84 Speed dial edit, using ...........65 Standard key configuration ........16 Switching between 2 call parties see: Brokering ..............34 Symbols see Display symbols ........13 System menu ..............15 System phone book see: Phone book ....68 Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 85 Aastra 6867i / Aastra 6869i eud-1630/1.1 – R3.2 – 10.2014...
  • Page 86 CE conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive1999/5/EC. • all our products are manufactured in conformity with RoHS according to 2011/65/EU. The product-specific declarations of conformity can be found on the Aastra 400 DocFinder: www.aastra.com/docfinder.

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6867i

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