CX of M Radio’s Post

Episode 4 of Sam's Minute Snippet with Telarus VP of Contact Center Samantha Nelson is here! Start your week with quick, consumable insights from the world of CX. Click here to learn more about Tradewinds and how we can help you grow your CX practice: http://ow.ly/qbCi50On8jj+ #BuiltForYOU #CX #CustomerExperience

Did you miss this live webinar? ▶️ Catch it On Demand! ⏪ Listen to discover VoS insights into CX challenges and more with Glassbox. 💻 https://lnkd.in/eqwB_Tm5 #CX #CXPA #CustomerExperience #CCXP

Did you miss this live webinar? ▶️ Catch it On Demand! ⏪ Listen to discover VoS insights into CX challenges and more with Glassbox. 💻 https://lnkd.in/eqwB_Tm5 #CX #CXPA #CustomerExperience #CCXP

Insufficient customer feedback is one of the top challenges leaders face when managing a product portfolio. As a team, we've worked tirelessly to ensure no feedback goes unnoticed. 🤝 Dive into our webinar with #CXPA to discover the future of customer feedback with Voice of the Silent! The Glassbox AI-powered solution that listens to 100% of customer interactions. #VoiceOfTheCustomer #VOC #CX #Autonomous #DigitalExperience #CustomerExperience

Episode 7 of Sam's Minute Snippet with Telarus VP of Contact Center Samantha Nelson is here! Start your week with quick, consumable insights from the world of CX. Click here to learn more about Tradewinds and how we can help you grow your CX practice: http://ow.ly/bRQv50OyaFG #BuiltForYOU #CX #CustomerExperience

Average Speed to Answer (ASA) - one way to reduce ASA is to have a "Call me Back" options so caller doesn't lose their place in the queue. When the provider does call you back, how do you know it is actually them and not a hack of some sort? As Samantha Nelson suggests, get Tradewinds Engineering and Presales team involved to help you qualify the best way to build out your customers' CC Feature sets, based on the profile of your customer. #builtforyou