HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty

Visit the HPE Store (HV7B2PE) - (ECE6379764)

Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 9x5 - response time: NBD - for P/N: 878972R-B21, P19559-291, P19560-291, P19560R-B21,

HPE Pointnext Tech Care Basic Service with Compreh

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HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty

Visit the HPE Store (HV7B2PE) - (ECE6379764)

Model: HPE Pointnext

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

HPE Comprehensive Defective Material Retention (CDMR) allows you to keep all data retentive components. Before the actual replacement occurs, you must inform the authorized HPE support agent of your intention to keep the disk drive/data retentive component. You must also copy the information found on the label of the malfunctioning disk drive/component and provide it to Hewlett Packard Enterprise. The malfunctioning part will then be replaced.

Specification Summary

Product Description

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

1 year

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Designed For

P/N: 878972R-B21, 878973-B21#ABJ, 878973-B21#B19, 878973-B21#UUF, P19559-291, P19559-B21, P19559R-B21, P19560-291, P19560-B21, P19560R-B21, P19561-291, P19561-B21, P19561R-B21, P35514-291, P35514-B21, P35515-291, P35515-B21, P35516-291, P35516-B21, P35517-291, P35517-B21, P35518-291, P35518-B21

Specifications

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

1 year

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Details

Service & Support

Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ Comprehensive defective material retention - 1 year

Compatibility Information

Designed For

P/N: 878968-B21, 878970-B21, 878972-B21, 878972-B21#0D1, 878972-B21#ABA, 878972-B21#ABJ, 878972-B21#B19, 878972-B21#UUF, 878972R-B21, 878973-B21, 878973-B21#0D1, 878973-B21#ABA, 878973-B21#ABJ, 878973-B21#B19, 878973-B21#UUF, P19559-291, P19559-B21, P19559R-B21, P19560-291, P19560-B21, P19560R-B21, P19561-291, P19561-B21, P19561R-B21, P35514-291, P35514-B21, P35515-291, P35515-B21, P35516-291, P35516-B21, P35517-291, P35517-B21, P35518-291, P35518-B21