HPE Pointnext Tech Care Essential Service

Visit the HPE Store (H37B9E) - (ECE6819746)

Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - for P/N: P06211-B21, P06211R-B21, P20113-B21, P25828-B21, P25828R-B21

HPE Pointnext Tech Care Essential Service - extend

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HPE Pointnext Tech Care Essential Service

Visit the HPE Store (H37B9E) - (ECE6819746)

Model: HPE Pointnext

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Specification Summary

Product Description

HPE Pointnext Tech Care Essential Service - extended service agreement - 5 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

5 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Designed For

P/N: P06211-B21, P06211R-B21, P20113-B21, P25828-B21, P25828R-B21

Specifications

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

5 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years

Compatibility Information

Designed For

P/N: P06211-B21, P06211R-B21, P20113-B21, P25828-B21, P25828R-B21