Troubleshoot Video Integration for Microsoft Teams Deployment
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Contents
Introduction
This document describes how to fix the Forbidden error in the Cisco Video Integration for Microsoft Teams setup.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
- A Webex Organization
- Webex CVI licenses (one for each video device joining a session)
- A Microsoft 365 tenant with active accounts to use Microsoft Teams.
Full requirements are listed here.
Components Used
The information in this document is based on these software and hardware versions:
- Control Hub build: 20240112-4fcf8f1
- Office 365 E3 licensing
- Google Chrome 120.0.6099.216 x64
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Background
The setup process requires an account that can sign in as a Global administrator for the tenant to grant application permissions, and a Microsoft Teams administrator account for the tenant that can execute PowerShell commands.
Control Hub Error
In the setup process,use an Administrator account and navigate to admin.webex.com > Services > Hybrid (1). On the Video Integration Microsoft Teams card, click Set Up (2).
Control Hub setup
On the Video Integration Setup wizard click on Authorize (3).
Control Hub Setup 2
Setup wizard interrupted with the error message (4):
An error occurred. Please try again. TrackingID: ATLAS_df8e99fd-129a-4e1e-89ac-1ddf92af140a_16
Error
Debug Detailed Information
To get a detailed information, click in Copy Debug Info and paste it in a text file to see the Debug Detailed Information snippet.
Referrer: Control Hub notification toaster-links
Browser URL: https://admin.webex.com/hybrid-services
Control Hub Build: 20240112-4fcf8f1
View Org ID: 2fdb923e-1d23-4e1b-a30f-e9cd88845744
Logged-in User ID: e3c71b26-ccbb-4b56-8eff-2d677dceb2e6
Logged-in User Org ID: 84e1adea-ee13-4325-a455-cb82c8939b9d
Logged-in User Clock UTC: Wed, 17 Jan 2024 18:43:48 GMT
Customer Type: Enterprise
Status: 403
Status Text: OK
URL: https://interop-mapper-a.wbx2.com/api/v1/msteams/requestAdminConsent?ciOrgID=2fdb923e-
1d23-4e1b-a30f-e9cd88845744&successUrl=https://admin.webex.com/hybrid-services/msteams/
setup_success&failUrl=https://admin.webex.com/hybrid-services/msteams/setup_retry
Error: "<!doctype html><html lang=\"en\"><head><title>HTTP Status 403 – Forbidden</title><style type=\"text/css\">body {font-family:Tahoma,
Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;}
p {font-size:12px;} a {color:black;} .line {height:1px; background-color:#525D76;border:none;}</style></head><body><h1>
HTTP Status 403 – Forbidden</h1></body></html>"
Message: An error occurred. Please try again. TrackingID: ATLAS_df8e99fd-129a-4e1e-89ac-1ddf92af140a_18
The request is not allowed:
HTTP Status 403 – Forbidden
Problem - Unable to Complete First Setup Wizard
Using the Debug Detailed Information
Locate View Org ID, Logged-in User ID and Logged-in User Org ID from the Debug Detailed Information.
Affected Webex Organization:
View Org ID: 2fdb923e-1d23-4e1b-a30f-e9cd88845744
User authenticated:
Logged-in User ID: e3c71b26-ccbb-4b56-8eff-2d677dceb2e6
Webex Organization of the user authenticated:
Logged-in User Org ID: 84e1adea-ee13-4325-a455-cb82c8939b9d
Solution - Run Setup Wizard as Local Administrator
The user invoking the setup wizard is not a local Administrator of the Webex Organization. The user is a Cisco Partner which means is threated as an external Administrator and do not qualify to grant access for the integration. The solution is that it needs to be run by any local Administrator of the Webex Organization.
Additional Common Errors
Impaired Service Status
Impaired Service
Either the Enterprise App was deleted from Entra ID or Enabled for users to sign-in? is set to No in Entra ID > Entrerprise App > Cisco Webex Video Integration for MS Teams.
Enterprise App
MS Teams Global Admin needs to re-authorize the integration from Control Hub > Hybrid > Video Integration > Edit Settings > Actions. There is no need to re-run PowerShell commands.
Authorize
Error deleting the Tenant
Deleting the Tenant
To remove the Cisco Video Integration for Microsoft Teams service it is required to be run by any local Administrator of the Webex Organization, it is not allow to use an external Administrator or Partner account.
Invalid License Found
Invalid license found
Missing A-MST-WX-CVI-ROOMS licenses or Webex Video Integration for Microsoft Teams Subscription expired.
Related Information
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
2.0 |
18-Jan-2024 |
Initial Release |
1.0 |
18-Jan-2024 |
Initial Release |
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