ZLINE Kitchen Package with Refrigeration, 36 in. Stainless Steel Gas Rangetop, 36 in. Convertible Vent Range Hood, 30 in. Double Wall Oven, and 24 in. Tall Tub Dishwasher (5KPR-RTRH36-AWDDWV)

Shipping Policy:

We offer FREE shipping on all orders delivered by FedEx Ground, FedEx Freight, or the most affordable available provider. The shipping carrier will deliver your order curbside. The carrier will NOT deliver into your home, garage, kitchen, or elsewhere. If necessary, please arrange assistance to receive your order.

If the destination address is deemed undeliverable by the carrier, the customer may incur additional charges for alternative methods of delivery.

We do not ship to PO Boxes. Full insurance is included in all shipments.

Tracking number(s) will be provided by the email provided 2-4 business days* after the date of the order is placed and after which:

• Items shipped FedEx Ground will take 4-6 business days* after the processing date.
• Items shipped FedEx Freight (or other LTL provider) will take 4-12 business days* after the processing date.

These are general guidelines, and shipping time may vary based on the final destination, items ordered, and other logistical factors.

If an item is shipped, and we are notified that the order is canceled or refused, there will be a 15% restocking/shipping fee.

Adjusting your Shipping Address:

If an item requires an adjustment or alteration to the shipping address, a $175.00 fee will apply. The $175.00 covers the fee that is charged to Carlo Home and the time necessary to execute the adjustment in a timely manner with the freight carrier.

LTL Shipments:

Large and heavy items such as ranges, refrigerators, or items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and a person must be available at the time of delivery to sign for the shipment. Additional charges may apply for rescheduled delivery or if the shipment is refused. We attempt to provide the absolute best shipping prices possible for customers. All LTL shipments are curbside delivery at no cost to the customer. Persons 18 years of age or older must be present to accept and sign for the delivery.

Damaged Packages:

If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email support@carlohome.com with your issue and photos. No damages to the box? Inspect your package immediately when you receive the order from the freight carrier. If there are damages to the product, take pictures and send them to us right away. Any damages that are NOT reported within 24 hours will be rejected for further resolution. For all orders, keep your box, packaging, and pallet for ALL products in case of any returns or exchanges. Before a return authorization is approved for damaged goods, a warranty claim must be filed by emailing support@carlohome.com, and the item must be readily available to be inspected by the warranty service team. A return cannot be authorized if the warranty service team is not allowed to inspect the item.

IMPORTANT NOTE: All damages must be reported within 24 hours. If damage is reported after the 24-hour mark, the claim will be denied.

All product(s) must be returned in their original condition, never been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects, and processes your return. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement. Return shipping charges are not refundable.

Shipping Zones:

Free shipping applies to the 48 contiguous states. Free shipping offer does not apply and is not possible to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, Nantucket, Martha's Vineyard, Friday Harbor, Orcas Island, or any other islands within the United States. Additionally, free shipping is not available for international destinations, including Canada. We will NOT honor returns for shipments outside of our normal shipping range. In rare cases, the freight carrier may refuse to ship to a location in which the customer will be granted a refund.

Please reach out to support@carlohome.com should you have any questions related to out-of-zone shipping.

*These are estimated time intervals and are dependent on the Ship To location.

FedEx Shipping Policy:

International Shipping and Warranty Voidance:

We take great pride in providing high-quality products and a comprehensive warranty to our customers. However, please be aware that shipping the purchased goods outside the United States or taking the products outside the country yourself after initially shipping them to a domestic United States address will result in the automatic voiding of the warranty for those products. Our warranty coverage is specifically designed for products used within the United States, and any international shipping or transportation outside the country can subject the items to different conditions, regulations, and handling procedures that may compromise their intended functionality and performance. We strongly advise against such actions if you wish to maintain the validity of the warranty. If you have any questions or concerns, please feel free to contact our customer support team before making any decisions regarding international shipping or transporting products outside the country after receiving them at a domestic United States address. Please take these guidelines into account to ensure the continued coverage of your warranty. Your understanding of these terms is greatly appreciated.

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Best Quality, Better Prices - Carlo Home

At Carlo Home, we are dedicated to ensuring that you experience unbeatable value with our products. Our Price Match Assurance is crafted to guarantee you the most rewarding shopping journey. If you discover the same item at a lower price on another retail site, we encourage you to inform us, and we'll strive to find a solution that satisfies everyone.

Requirements for Price Matching:

1. Product Availability: The product from another outlet must be in stock at the time of the inquiry.

2. Exact Same Item: It is essential that the item(s) you are looking to price match are identical 

3. Verification: We must be able to verify the lower price through the company’s website or an advertisement.

4. Originating Source: The item in question must originate from a specific online company or a brick-and-mortar store rather than an individual or through a special auction. This excludes items sold by individual sellers on platforms like Amazon Marketplace and eBay.

Other Conditions:

1. Timely Requests: Your request to price match must occur at the time of purchase; no retroactive matches will be approved.
2. New Purchases Only: This offer is applicable for new purchases only; orders placed previously are not eligible.
3. Verification of Competing Price: A match request may be declined if the competing price is deemed suspicious.
4. Non-Combination of Offers: Other special pricing cannot be combined with the price match.
5. Exclusions: The reduced price structure isn’t applicable to special orders, discontinued products, or out-of-stock items. Clearance, closeouts, liquidation, or pricing errors will also not be accepted for consideration.
6. Non-Applicability: We do not price match on seconds or refurbished products.
7. Multiple Item Orders: We reserve the right to decline price matching on orders with more than one of the same item.
8. Program Modifications: We may eliminate or modify this program at any time and reserve the right to refuse any offer based on other factors (such as different fees charged by the competing vendor or requiring a coupon for the purchase).

For further assistance, feel free to reach out to our dedicated Customer Service team through our Contact Us page.

• Email: support@carlohome.com

• Phone: (866) 206-5276 

• Live Chat: Available 24/7 on our website

Do I still get a warranty through Carlo Home?

- Absolutely! Each product from Carlo Home comes with applicable warranties and rebates.

How do we address damaged or defective items during delivery?

- We kindly request that you carefully inspect your item prior to signing the Bill of Lading (BOL). In the event that the item is deemed unusable due to damage, we encourage you to refuse the shipment. Rest assured, a replacement item will be promptly dispatched to you. For more detailed assistance, please reach out to us, and we'll handle each case with the attention it deserves.