Return Policy

ATG E-commerce Returns Policy

General Returns Information:

• We value your satisfaction and strive to provide the best customer experience. If you need to return a heavy-duty truck part purchased from ATG, please follow the guidelines below for a smooth process.
• Contact Us: To initiate a return, please contact our customer service team within 60 days of receipt of your order. You can reach us through our website or by calling our dedicated e-commerce team at 508-841-3789.
• Proof of Purchase: Include a copy of the invoice or packing slip with your return. This helps us process your return quickly and accurately.

Return Eligibility:

No Restocking Fee: We understand that sometimes parts might not be the perfect fit or meet your needs. Therefore, we've eliminated any restocking fees on all returned parts.

1. Resaleable Condition: Parts should be in a resaleable condition, which means they should not be damaged or heavily used. However, we recognize that heavy-duty parts may need to be tested or installed to assess their suitability. As such, we will accept returns even if the part has been tried or installed, provided it's in a condition that allows us to resell it.

2. Electrical Parts: While we generally accept returns on all parts, we may not accept returns on certain electrical components due to safety and warranty considerations. Please contact our customer service team for guidance on electrical part returns.

Return Process:

Return Authorization: Prior to returning any item, you must receive a return authorization from our customer service team. They will guide you through the process, including any specific instructions for your return.

1. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for your protection.