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Smart-UPS Ultra 5kW Reports "0xC3E1" Alarm

Issue: The UPS reports "Event Code 0xC3E1" alarm on the LCD.
Note: this may lead to additional alarms being reported e.g., Battery Module Not Connected, Battery Disconnected

Product Line: SRTL5KRM2UI, SRTL5KRM2UT

Environment: UPS firmware version 03.1 or earlier

Resolution: This issue is addressed in UPS firmware version 03.2 Upgrade the UPS firmware to version 03.2 or later. Refer to FA170679 or FAQ000242942 for more information on how to update the UPS firmware.

Released for:APC USA

Published on:1/30/2024Last Modified on:2/26/2024

Range:

Smart-UPS Ultra

Range:

Smart-UPS Ultra

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