Amazon.com: Customer reviews: Transcend 16GB JetFlash 500 USB 2.0 Flash Drive (TS16GJF500)

Top positive review

Very good!!

Reviewed in the United States on February 1, 2012

[...]
Specifications

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This USB drive weighs a slight 0.4 ounces and stretches to about 2.74 inches. The drive components are encased in a shiny black case that has a removable cap. It is a USB 3.0 drive and is compatible with legacy USB technologies, including 2.0 and 1.1. It has a small hole on one end that can be used to attach the drive to a lanyard.

The Transcend JetFlash is available in 4, 8, 16 and 32 GB memory capacities. This drive is certified with the Conformité Européenne (CE), Federal Communications Commission (FCC) and Bureau of Standards, Metrology and Inspection (BSMI). Though these certifications might not mean much to you, it does prove that Transcend has taken the effort to comply with accepted U.S. and world market standards.

Features

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There are two features included with this USB drive that can help you secure and organize your files. The two features are data management tools and security software. This drive comes with the JetFlash software pack. This package includes tools to help you back up, restore and synchronize your files. It can also compress and password protect your files. The software can make your JetFlash a key to your computer, and it can back up your emails and save your favorite website links.

This flash drive also comes with free access to the Transcend Elite data management tools. This software can be downloaded free from their website and includes backup and restoration tools, data encryption for securing files, backup management tools and a tool for syncing bookmarks. Encrypted files are password protected in a secure folder. In addition, others that use your USB drive cannot see the file list inside the vault that are secured with 256-bit AES encryption. The backup tools are particularly useful if you are using one of the larger-capacity drives as your backup storage device.

The Transcend JetFlash 700 is a USB 3.0 flash drive. In their labs, the 32GB version tests as fast as 70 Mbps for read speed and 30 Mbps for write speeds. This means you can transfer a full-length movie from the drive to your connected device in a matter of seconds. It is also fast enough to stream video so you can watch it directly from the device rather than having to download it.

Help & Support

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This flash drive comes with a limited lifetime warranty. The warranty terms require that you register the product within 30 days of purchase, but it's a comprehensive warranty and they will even try to help you recover lost data should the product fail. Online they post a volume of warranty information, and you can contact them by email if you have further questions. They do not post a technical support telephone number and they do not provide chat support via their website. However, we did find the information they post on their website useful. For example, they provide a comprehensive user manual for the Transcend Elite data management tools.

Summary
The Transcend JetFlash 700 balances classic, simplistic beauty with the power of a high-performance race engine. It can easily manage your business files such as PDFs or PowerPoint presentations as well as demanding media files such as video and high-resolution images. There are only two minor oversights that have kept this drive out of the top spot. One is that it does not have an integrated cap, so it is easy to lose. Then Transcend does not provide technical support by telephone. But these two omissions do not affect the performance of this device - it is fast and sleek.

One person found this helpful

Top critical review

Critical reviews›

C. Vance

Clueless customer support

Reviewed in the United States on September 26, 2011

I'd give the drive three stars, there's nothing to set it apart from other flash drives. Some claim it's fast, but that's not my experience. I measured 1.9 MB/s transfer rate when writing to the drive. That renders the 8GB capacity useless unless you have several hours to transfer your files to the drive.

The drive comes with some software including an Autorun.inf file and ActivateWarranty.exe. Very handy for a Windows user, but a Mac user who wants to activate the warranty has to go to the Transcend website and create an account.

Transcend has a Customer Service Survey on their site. I filled it out, letting them know they should include an ActivateWarranty program for Mac users. Their response was not encouraging. I've included my comments and their responses below. Read and heed if you expect to get customer support from Transcend for any of their products.

Oh, and by the way. I wasn't expecting them to send me Mac software. I just wanted to make a comment suggesting they should consider including it on their drives. They entirely missed the point, not once, but twice.

------------------ My initial comment to them:

Realize that people use Macs. Your warranty registration software is Windows only.

Also I resent having to create an account that I`ll probably never use again just to register my TS8GJF500 flash drive. If I was using Windows and your Activate Warranty program would I have to create an account? I`ll never know since I use a Mac.

----------------- Their response:

Dear Sir or Madam,

Many thanks for choosing Transcend and completing this customer survey.

We ensure that the pen drive can be used on the PC or notebook with following OS system:

- Microsoft Windows 2000
- Microsoft Windows Me
- Microsoft Windows XP
- Microsoft Windows Vista
- Microsoft Windows 7
- Mac OS 9.0 or later
- Linux Kernel 2.4.2

We do not have driver of Windows 98, sorry and thank you in advance for understanding in this matter.

Please kindly take time to register this product again with correct P/N and S/N Thank you.
The serial number is in 10 digits of numbers, not including English letters and ' - '.
You may check [...] understand more about register

If you have any question, please feel free to let us know.
We`ll be eager to service you to the best of our ability.

Best Regards,
PUDDA_LIN
Customer Service Specialist, Customer Service Department

-------------- I then responded...

Obviously you didn't read my message.

I didn't say I couldn't use the drive. I said the software included with
the drive didn't work on a Mac.

---------------Their response?

Dear Sir or Madam,

First of all, many thanks for your letter.

We are deeply sorry the trouble matters we brough to you.

About your problem, please attempt to plug in other PCs to verify if it is a hardware problem of JetFlash or not. If JetFlash works fine on other platforms, the problem should be in your operating system. Also, please un-plug all the USB devices from your PC besides the Jet Flash.Moreover, please try to use the backside USB ports, and avoid using USB hub or any extension cable.

If the problem still exists,we would like to suggest you download the recovery tool from below link to recovery (re-initialize) your JetFlash.
It should be executed under the below systems-

System Requirements:

Windows' XP SP2/ 2000 SP4 or later version (Administrator rights required)
Windows' Vista (Administrator rights required, must turn off UAC*) *To turn off UAC in Windows' Vista, please go to Control Panel -> User Account -> Turn User Account Control on or off -> and then uncheck "Use User Account Control to help protect your computer." Please remember to restart your PC for the new settings to take effect.
Windows 7 (Administrator rights required, must turn off UAC)
*To turn off UAC in Windows 7, please go to Control Panel -> User Accounts -> Change User Account Control Settings -> change to "Never notify" -> then, Please remember to restart your PC for the new settings to take effect.

Please also check if your firewall or security software is turned off for connection to the server.
[...]
(When running the Online Recovery Tool, you can select to erase all data or keep existing data, but suggest save your data before OnLine Recovery.)
If the above information can not solve the problem, you may need the warranty service. For immediate warranty service, please kindly take the product with the receipt back to the original retailer and ask for a repair or replacement service.

If you have any question, please feel free to let us know.
We`ll be eager to service you to the best of our ability.

Best Regards,
PUDDA_LIN
Customer Service Specialist, Customer Service Department

4 people found this helpful

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From the United States

Wilzoom

Very good!!

Reviewed in the United States on February 1, 2012

Size: 16 GBProduct Packaging: Standard PackagingVerified Purchase

One person found this helpful

Helpful

spam

price was right for a decent sized flash drive!

Reviewed in the United States on December 18, 2012

Verified Purchase

for just over $25 shipped free, I couldn't pass up a 64GB flash drive. Now I have a multi-boot flash drive so I can do everything from forensics, OS installs, to booting multiple live OSs all from a single drive, with plenty of space left over for personal files.

Performance is adequate but not stellar. This drive is all about a decent amount of space for a decent price. I would definitely buy another.

It may be a little bulkier than some of the other drives, but experience has shown me that's a good thing. The tiny drives are more fragile and they don't last if you leave them in a pocket full of keys, change, cell phone, etc. The retractable tip prevents damage as well. It's a solid design that I think will last.

Helpful

Douglas Doon

Transcend 64 GB VS SanDisk Cruzer 64 GB

Reviewed in the United States on June 16, 2012

Verified Purchase

I am a SanDisk fan. I have always used there products and have been happy with the speed and reliability that they offered. Recently I upgraded from the SanDisk Cruzer 16GB to the 32GB. Right away I noticed it was taking longer to move files. Also from time to time it would just stop during transfer. I left it on all night thinking it would finish and it never did. I Decommissioned that one and bought another a few months later locally this time. I figured I must have gotten a hold of a bad one. The new 32GB Cruzer did the same thing. I just worked around the issues and continued using it. I figured the 32gb model must be flawed in some way. Still being a fan of SanDisk Cruzers I just recently upgraded to the 64GB model. So far it hasn't stopped during transfer but it still seemed to be taking to long. I decided to try a little test. I Purchased a Transcend 64GB thumb drive. I made a folder on my desktop and put 70 files of varying sizes equaling 4.03GB. I copied the folder to my SanDisk and timed it then I did the same with the Transcend. Here are the results:

SanDisk Cruzer 64GB USB Flash Drive SDCZ36-064G-B35 transferring 70 files equaling 4.03GB it took 18.34 minutes
Transcend 64 GB JetFlash 500 Retractable USB Flash Drive - TS64GJF500E transferring the same took 13.43 minutes

I can't speak for the long term reliability of the Transcend thumb because this is the first I've owned. What I do know is that it has a good solid feel, it's cheaper then the SanDisk of the same size, and it's considerably faster. I'm going to continue testing this drive and if it works out and I grow to trust it I will post again and let everyone know. For now I'm going to lean toward Transcend.

** Update as of 01/30/2013 **
I continued using both the Sandisk 64 and the Transcend 64 daily at work. The Sandisk is still significantly slower and occasionally stops responding during transfer. Unfortunately there is no safe way to remove it because technically it's still in use and will not respond to safe ejection procedures both in Windows and Linux. I just do a system shutdown hopping the OS will safely close the open files. I then remove it, restart the machine and try again. This may sound a bit extreme but I do it for a reason. One time it stopped responding on a 3 gig transfer so I let it sit for an hour. When I came back it was still unresponsive so I removed it and took it to another machine I was updating. When I inserted it the new machine I was asked if I wanted to format the Sandisk. I lost everything. Fortunately I had the same data on the transcend so it was just an inconvenience. If however I had been relying solely on the SanDisk it would have been a very long night. The Transcend 64 still continues to surprise me with it's reliability and speed. It is used at work in the daily grind and shows no signs of instability or speed loss.

Seven month tested daily, head to head- Transcend 64 GB JetFlash 500 Retractable USB Flash Drive TS64GJF500E VS SanDisk Cruzer 64GB USB Flash Drive SDCZ36-064G-B35. And!... It's Transcend for the Win! Sorry SanDisk, this was a complete miss match. With all your resources, funding, and experience You should have stomped transcend into the ground. You need to get your staff into one room and discuss who dropped the ball and what your going to do about it. Your pro's, this should never have happened and because it did you've introduced doubt into the minds of consumers you had won over years ago. This leaves me wondering was it a shameful loss for SanDisk or is there a new player in the game. In my opinion Transcend just stepped out of the background and into the foreground. They will be given serious consideration during my purchases in the future.

One person found this helpful

Helpful

eRRaTiC

This product works great!

Reviewed in the United States on January 5, 2011

Size: 16 GBProduct Packaging: Standard PackagingVerified Purchase

First off, I have been a fan of SanDisk Cruzer USB flash drives. I have a total of 6 different ones. The last one I bought failed the day I used it. When I contacted them, they didnt seem to interested in fixing my issue...so here comes the Transcend Flash USB Drive.

What I liked about it first off, is that is was so like the SanDisk versions. I hate have a loose cap to cover the connector with. With the retractable USB connector, this was already an appeal to me.

Next was the color. I know this isn't normally an important thing, but when looking at this black/green thing compared to my normal black/white colors, it was a bit to like. After receiving it though, the bit of green it has been that big of a deal. The way they made the button on the push in/out of the USB is actually easier since it is a bit wider for a finger and immediately makes me love the design and ignore color. The USB drive seems a bit longer than the SanDisk, but not enough to really matter.

The speeds of the drive seem to match that of other reviews. It is putting out the 2.0 specs that I expected to get when using this device.

One thing I missed was the lack of keyring on the USB device. At this point though, I use a Case Logic USB case to hold all my USB devices in so it doesn't matter as much as it did a couple of years ago.

Another disappointment is that there is no light indicating that the computer knows it is there or that it is transferring files as the SanDisk did.

One last note, at $21+ and a 16g USB from a brand that can be trusted, even by photographers who use their SD cards for their cameras, you can't go wrong! Highly recommended!

Update 12/21/2013: I just wanted to add that I still use this USB stick and is still working great for me.

One person found this helpful

Helpful

NomDePlume

Great price, great speed, great bargain

Reviewed in the United States on June 23, 2012

Verified Purchase

Short version: fantastic bargain, 32 gb for under $20, and for large files it's more than twice as fast as the Sandisk Cruzer 8 gb that I had been using. Mediocre build quality.

Longer version: I never expected a large capacity USB flash drive to be this fast. My first test was transferring 12 large video files, 4.1 gb, to both drives:

--- Sandisk Cruzer 8 gb -- 4-5 mb/second, 14 minutes

--- Transcend Jetflash 32 gb -- 11-12 mb/sec, 6 minutes.

Transcend wins by a mile.

Second test was 450 mb of mixed files, 2100 items total:

--- Sandisk Cruzer 8 gb -- 2-3 mb/sec, 2 minutes 45 seconds.

--- Transcend Jetflash 32 gb -- 1-2 mb/sec, 3 minutes.

Sandisk wins by a nose. Between capacity and speed on the large files, I'm calling Transcend the clear winner.

It has mediocre build quality -- a cheap, rattly plastic case, probably not sturdy enough for a key ring, or other forms of banging around. The LED operating light is barely visible. For the money I paid, though, neither of these are an issue for me.

I highly recommend this flash drive.

4 people found this helpful

Helpful

NLee the Engineer

Looks just like the Sandisk Cruzer Micro - but a whole lot FASTER

Reviewed in the United States on September 10, 2010

Size: 16 GBProduct Packaging: Standard PackagingVerified Purchase

Physically, this Transcend 16 GB JetFlash 500 Retractable USB 2.0 Flash Drive looks almost identical to the SanDisk Cruzer Micro 16GB drive . The retractable USB plug on the Transcend drive also works EXACTLY the same way as the Sandisk (I'm surprised that somebody hasn't got sued yet). But that's where the similarity ends, because the Transcend JetFlash is a whole lot faster!

A bit of background information: I own both the Sandisk Cruzer Micro 4GB and 16GB versions. What I noticed is that the 16GB version is much slower than the 4GB version, especially when witting data. I even contacted Sandisk customer support, trying to find out what is the speed of Cruzer Micro. The response I got was quite useless:
"There is no guaranteed speed for SanDisk Cruzer Micro flash drives, as the speed for these flash drives have not been tested. If you need a flash drive with fast data transfer speed, we recommend SanDisk Extreme Cruzer Contour for this."

Prior to ordering this JetFlash drive, I visited the Transcend USA web site to search for information. Surprise, surprise! The data transfer speed of JetFlash 500 (under the 'V' series) is actually specified as:
"Read 15 MByte/s, Write 7 MByte/s (16GB)"

Once I received this Transcend JetFlash drive, I put it through several benchmark programs, to compare against the Sandisk Cruzer Micro:

- For typical photo files, write speed of the Transcend varies from 6.8MB/s (for 1MB file) to 11.3MB/s (for 5MB file). In contrast, the Sandisk only ranges from 2.0MB/s to 3.5MB/s. That means the Transcend is about 3x faster than the Sandisk! (See my Customer Images for details)

- For very large video files, the Transcend writes at about 7.8MB/s, while the Sandisk only reaches 5.1MB/s. The difference in smaller but still significant.

In terms of storage space: The Transcend drive reports 15.1GB of total capacity, while the Sandisk drive reports 14.9GB. Note that it is normal for a '16GB' flash drive to show only 14.9GB of storage, because 14.9GB for computer people (where 1GB = 2 to the power 30) actually translates to about 16,000,000,000 bytes. So that can be called '16GB' according to marketing people (where 1GB = one billion bytes).

In summary, the Transcend JetFalsh 16GB drive looks and works just like the Sandisk Cruzer Micro, but its write speed is +50% to +200% faster than the latter. As of this writing, both drives are available at similar prices, so this makes the Transcend a much better value.

[Update on Nov 3, 2010]:
- The price of this Transcend USB drive dropped further during the past two months. So now it is an even better value.

- Several reviewers have reported bad experiences using this USB drive on the Xbox 360. Right now your only safe bet is to get the Xbox 360 - 16 GB USB 2.0 Flash Drive by SanDisk , which costs twice as much.

- If you don't intend to use the software supplied by Transcend, simply rename the file "Autorun.inf" (located at the root directory of this drive) to something else, such as "Autorun._inf". Then you can use it as a simple USB storage device.

[Update on April 7, 2012]:
I have my Transcend USB drive connected to my desktop PC as secondary storage most of the time, only occassionally remove it to transfer files. So far it worked perfectly fine for 1.5 years. It should be noted that I have used at least half a dozen USB drives and at least 20 flash memory cards in the past decade, and none of them ever failed on me. So it could be that I am just more careful with semiconductor devices (I always discharge myself of any possible electrostatic charge before handling memory cards, for example)

514 people found this helpful

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Pilot

Exactly what you pay for

Reviewed in the United States on March 9, 2013

Verified Purchase

Just got the 32GB version in the house, just wanted to add some additional words on performance:
Cystalbenchmark scores 50MB transfer size, 5 runs:
Sequential: Read 21.12 MBps Write: 8.657 MBps
512K: Read 19.65 MBps Write: 6.617 MBps
4K QD 1 : Read 3.524 MBps Write: 0.990 MBps
4K QD 32: Read 5.222 MBps Write: 1.112 MBps

The drive came with no software on it, just a 32GB fat32 partition, and 9MB of space left unpartitioned, the software must e downloaded from a link on the back of the package. I ran the benchmark without doing any new formatting. I should also note that I saw some quite big variation in the scores, particularly in the 4KB tests, but it should give you a good impression.

Overall I think this is quite a decent performance, even though I don't have many scores to compare it to. Also I don't think this thing looks particularly good, but it feels solid enough, it is reasonably small and easy to use, and there is no annoying software preinstalled. Overall this is a great drive provided that you get it at the right price, but probably not worth paying a big premium for.

Helpful

Lenny

Decent flash drive, average performance

Reviewed in the United States on April 20, 2012

Verified Purchase

I bought the 32GB version during the recent Gold Box sale. For $20, without rebate, it is a pretty good value.

The push-to-extend design is pretty good. There's a catch that prevents the metallic USB connector from sliding on its own. To extend or retract, you need to push lightly down on the purple slider, so shaking the drive vigorously will not cause the connector to extend. The design is such that you will automatically push down to disengage the catch when extending or retracting. The retraction mechanism feels smooth to operate. The opening is not covered when retracted, meaning dirt and pocket lint can easily get in.

The plastic feels light and definitely not heavy duty. Should be fine for everyday use. There's a small loop through opening at the back for attaching a lanyard. No lanyard is supplied.

I tested mine with h2testw. There were no errors. Write speed is 10.8 MB/s and read speed slightly in excess of 30 MB/s. My computer system is an i7 920 with lots of RAM. Drive came pre-formatted in FAT32, I did not reformat it before testing.

Some people have mentioned that they will not buy a USB 2.0 thumbdrive when USB 3.0 thumbdrives are available now. Like all things in life, it is a tradeoff. USB 3.0 is backwards compatible, so you'll be able to use this drive for years more. If you need (or want) higher speed, look for a USB 3.0 drive - but make sure you check what is the performance of the drive itself, and don't just buy it because it is USB 3.0.

In conclusion, this is a decent but not exceptional drive, with a retraction mechanism that works well but does not keep out dirt. If you don't write a lot to it often (for example, using it for incremental backups), or if you can afford to wait while it is writing (about 45 minutes to completely fill up the drive), it can be an excellent value.

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BARGAINS-QUEST-EX

Transcend 16 GB JetFlash 500- I Bought It For The Xbox 360

Reviewed in the United States on January 31, 2014

Verified Purchase

I ordered this USB Flash Drive so as to make back-up saves for my Xbox 360 Saved Games. It works well with the Xbox 360. Just plug the USB into any USB Ports on the console. I typically plug the Transcend into one of the controller ports on the front of the console.

Then, go to your Xbox 360 System Settings and just navigate to the Storage section. You should see all the active hard drives listed in there, including the Transcend USB Drive (as long as it's already plugged into one of the console ports).

You can copy your Xbox 360 Game Saves, DLC Saves, as well as Avatar Saves, from your Xbox Hard Drive over to your USB Drive. You can also copy game data, as well as images and video, from the Transcend USB over to your Xbox 360 Hard Drive. You can copy audio/video data from your computer onto the USB Drive, before then transferring that data into your Xbox 360 drive.

This version of the Transcend 16 GB Jet Flash 500 USB Drive is retractable, so you can extent the USB drive out of it's plastic casing, or retract it back into the plastic casing, kind of like a pen.

This retractable function might make it a bit difficult to easily plug this USB into the front controller ports of the Xbox 360. It's not a deal-breaker, but you has to make sure that this USB is properly and fully plugged into either of the front controller port. In other words, make sure that the Jet Flash USB is fully extended, outside of it's plastic casing, before trying to plug it into any USB ports on the Xbox 360. It works best that way.

Also remember: 16GB is the absolute highest memory capacity for any USB you can use on your Xbox 360. You can't make use of any of the extra memory space on any higher capacity USB drives that go over 16 GB.

Works well with the Xbox 360 as an extra or as an external storage device. Also, the Transcend USB Drive continues to work just fine on your regular computer or PC, so no worries about any of that.

Helpful

Danny Bochenek

Not recommended for XBOX

Reviewed in the United States on February 7, 2012

Verified Purchase

Product is great in terms for storing whatever you desire. But if your planning on using this for xbox. I would recommend not getting it. Mainly I use it to play music/video files on my xbox. Xbox360 for some reason has issues detecting it. Usually turning off the system and then turning it back on will solve the issue but eventually the device just errors out. If you then plug it into your computer and open it up, there is one lone file sitting on the drive. But if you check how much space is being taken up, it will still be missing however much you were using. Basically your left to format and hope you didn't have any important files on there.

Other than that it's great. Especially since it writes at 10mb/s. Just sad it doesn't work well with xbox 360. I certainly wouldn't trust it to store your gamesaves either.

Update: August 4, 2012

A little bit of an update for those who use this for xbox and notice it always formats your drive. When you plug it into your xbox console and then look at the drive on your computer, you will notice that it adds a temporary file called test. Everytime you add files after the fact, and then plug it back into the system it will format the drive. I assume since the temp file keeps some kind of record of whats on there, so when it's plugged back in with new files, it errors out and formats. The easy trick to do is just delete that file every time you add something. Then plug it into the xbox and then unplug a few seconds after. If you insert it and then go to video files to play something, it again will error out and then format it. The trick is to plug it in, so it adds the temp file again, then unplug it. Then plug it back in and all should be fine. It sounds silly but it's the only way to do it without it formatting itself.

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Transcend 16GB JetFlash 500 USB 2.0 Flash Drive (TS16GJF500)

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Transcend 16GB JetFlash 500 USB 2.0 Flash Drive (TS16GJF500)

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