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Plantronics HW261N Binaural Headset

4.1 4.1 out of 5 stars 283 ratings
$65.00 with 17 percent savings
Typical price: $78.29

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Purchase options and add-ons

  • The SupraPlus brings new standards in all-day comfort and reliability to telephone professionals.
  • Enhanced receive-side audio quality, intelligent flexible boom and stylish design provide greater headset flexibility.
  • Must be used with a Plantronics USB-to-headset adapter or headset amplifier (not included).
  • Plantronics offers monaural or binaural versions with either voice tube or noise-canceling microphones.
  • Plantronics "QD" 4-pin quick connect/disconnect.

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Plantronics HW261N Binaural Headset

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User Manual (PDF)

Product Description

Plantronics headset - Wideband audio for more natural sound with wideband telephones - The highest level of performance for wideband VoIPmunications - Premium audio ensures quality customermunications - Comfortable design even for intensive all-day use - Over-the-headfortable design for all-day use - Binaural stylePLHW261

Must be used with a Plantronics USB-to-headset adapter or headset amplifier (not included).

Plantronics "QD" 4-pin quick connect/disconnect.

Customer reviews

4.1 out of 5 stars
4.1 out of 5
283 global ratings

Customers say

Customers like the performance, comfort, clarity and value of the headset. For example, they mention that it works great with Cisco 7960 VoIP phones, the padding is just enough to make them comfortable and the dual earpieces give a balanced feel. They appreciate the sound quality, and quality. That said, opinions are mixed on microphone positioning, value, and fit.

AI-generated from the text of customer reviews

94 customers mention72 positive22 negative

Customers like the sound quality of the headset. They say it has clear sound, helps drown out background noise, and is easy to hear the caller. They also say it's comfortable and has excellent voice reproduction. Customers mention that the volume can be tuned through the volume box and that the mouthpiece and the headpiece can be adjusted.

"...That said, I can hear clearly and as long as I put the noise-reduction mic near my mouth people tell me they can hear me just fine...." Read more

"...The sound quality is good enough every customer can hear you say " THank you for your business"////// because without it we couldnt have..." Read more

"...I purchased this for myself and couldn't be happier! Sound is crisp and clear, the headset is very light weight and comfortable...." Read more

"...As other have said, the sound is very clear. My husband has difficulty hearing and he loves this combo...." Read more

56 customers mention51 positive5 negative

Customers are satisfied with the quality of the headset. They mention it's an excellent product, with excellent audio both coming and going. They appreciate the solid construction, and the reliable microphone and headphones. Overall, most are happy with their purchase and recommend it to others.

"...The SupraPlus is supposed to be sturdier/tougher than the EncorePro, more durable, designed to handle the rotation of call center personnel and the..." Read more

"Not happy. I returned this. I got better quality phone call with Voistek A2H20J35 Wired Cell Phone Headset w/ Adjustable Headband Boom Noise..." Read more

"Excellent headset. Our call center people loved them...." Read more

"This is a great headset and has a quick disconnect feature which allows you to combine it with a variety of phones...." Read more

45 customers mention37 positive8 negative

Customers like the performance of the headset. They say it's comfortable, effective, and works great with their Cisco 7960 VoIP phones. They also mention that the sound is excellent and that it works perfect with the "hand set" button on Nortel phones.

"...The sound is excellent.Works perfect with "hand set" button on Nortel phone, no need to lift handset...." Read more

"...The set is lightweight, fits comfortably, and has worked well for me so far. (I have had it for only 2 weeks now)." Read more

"...They work great with our Cisco 7960 VoIP phones. These are the binaural so both ears are covered and both ears are receiving audio...." Read more

"I have used this headset for 2+ years now and it works great. I spend a lot of time on the phone for work and this really is an asset...." Read more

41 customers mention38 positive3 negative

Customers find the comfort of the headphones to be great. They say the padding is just enough to make them comfortable, and the dual earpieces give them a balanced feel. Customers also appreciate the soft ear pads that don't pinch or squeeze.

"...The cords not quite that long.The padding is just enough to make them comfortable without having your head sweat like you are detoxing..." Read more

"...Sound is crisp and clear, the headset is very light weight and comfortable...." Read more

"...It's light and comfortable to wear for extended times, and the cord combo is long enough to give you range of motion when the phone is stationary...." Read more

"...The new headset is very comfortable. The mic length is not too short or too long...." Read more

6 customers mention6 positive0 negative

Customers find the product very clear and easy to read.

"...outside, large, numbered with a lot of setting granularity, and very easy to read...." Read more

"...Other than that, they produce a very clear, easy to listen to experience for the user...." Read more

"...Very clear - no issues...." Read more

"The headset is very comfortable and the clarity when using the headset is excellent...." Read more

38 customers mention22 positive16 negative

Customers are mixed about the value of the product. Some mention it's well worth the price, has great quality, and works well for the price. However, others say it'd be a disappointment for the money and the official replacements are not inexpensive.

"...Great quality for this price." Read more

"...Good stuff but a bit pricey and one must make sure they get the proper accessories (raising the price of course)" Read more

"...these for probably half her typical work day, says they're very good for the price. Sound quality is good at both ends of the conversation...." Read more

"...It's well worth the price if you are on the phone all the time and this will keep your hands free. YEA!!!..." Read more

13 customers mention7 positive6 negative

Customers have mixed opinions about the fit of the headphone. Some find it perfect, while others say it's tight across their head and uncomfortable. The 3.5mm plug does not fit tightly.

"...The set is lightweight, fits comfortably, and has worked well for me so far. (I have had it for only 2 weeks now)." Read more

"...At first the set was a little tight on the ears but after a few days they have "molded" themselves to my head...." Read more

"...That said... I didn't find many other options and this fits just fine and works just fine." Read more

"...them to fold flat & insulate other sounds in the room - they have a poor fit for that. There does not seem to be any way to "bend them in"...." Read more

6 customers mention4 positive2 negative

Customers have mixed opinions about the microphone positioning of the product. Some mention that the microphone is in a great place, the sound is crisp, and the pickup is excellent. However, others say that it does not have good microphone and the piece died after 2 years.

"...The EncorePro (HW301N/HW291N) is easier for microphone positioning, however the SupraPlus boom readily bends to accomplish much of the same..." Read more

"...headset and moderately used it for about 2 years and then the microphone piece died...." Read more

"...The binaural sound is crisp and the mic pickup is excellent...." Read more

"This head set is very comfortable, great sound and the microphone is in a great place...." Read more

Not what I ordered
1 Star
Not what I ordered
I was sent an older version or something? Definitely not what I paid for. I feel like the quality isn’t as good either. I’ve ordered this headset before and got what was pictured and it worked great. Not sure what happened this time. Highly disappointed.
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Top reviews from the United States

Kindle Customer
5.0 out of 5 stars This is the perfect headset that I have been looking for.
Reviewed in the United States on May 24, 2013
Verified Purchase
I needed a Binaural Headset for:

1) Use with a Nortel IP phone at a customer site. Lots of background noise. This needed a "handset jack" (A10 adapter)

2) Use with Lync Communicator on Windows 7, this required a USB adapter (DA40)

3) Possible use on a cell phone, mini-jack adapter, not yet purchased.

The sound is excellent.

Works perfect with "hand set" button on Nortel phone, no need to lift handset.
Works perfect with Windows 7 and Lync. Nothing to install, just worked.

I may buy another for use at home office so I don't have to carry this one back and forth.

I have had my eye on this for over a year, but recent "noisiness" at the customer site made it essential to take the plunge.

I am very pleased that I did!

I need to stock up on replacement ear cushions. They can become hard to find after a while.
One person found this helpful
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Neil Isenberg
4.0 out of 5 stars Plantronics SupraPlus HW261N/HW251N vs. EncorePro HW301N/HW291N - 2 high-end wired headsets
Reviewed in the United States on October 22, 2013
Verified Purchase
Review for: Plantronics SupraPlus Telephone Headset (HW261N binaural and HW251N monaural)

OVERVIEW:
-----------

Here below we compare and discuss the 2 highest-end (sound quality especially) Plantronics wired headsets with noise reduction, SupraPlus vs. EncorePro. Let's begin by noting which models are monaural vs. binaural:

SupraPlus HW251N - Monaural (1 earmuff), microphone noise reducing
SupraPlus HW261N - Binaural (2 earmuff), microphone noise reducing

EncorePro HW291N - Monaural (1 earmuff), microphone noise reducing
EncorePro HW301N - Binaural (2 earmuff), microphone noise reducing

The W in the model names stands for WIDEBAND AUDIO for which Plantronics claims improvement in sound clarity, etc., however support says you likely wouldn't detect any difference with or without it with wired headsets. That said, these two headphones are considered to have the BEST SOUND QUALITY OF THE PLANTRONICS LINES WITH NOISE-CANCELING.

The N in the model names stands for NOISE-CANCELING technology which I will refer to here mostly as NOISE REDUCTION, that is the noise that comes to the microphone.

SIMILARITIES:
--------------

(1) NOISE REDUCTION

This is reducing the background noise that comes into the microphone.

Plantronics measures microphone noise reduction between 30%-75% for both headsets, so there is no difference there. After testing, however, I think it is much closer to 30%-40% and Plantronics support agreed.

As I had heard the noise reduction may be higher for one of the two headsets I did a test and if there is a difference I couldn't tell. I was unable to get frequency distribution vs. noise reduction information, thus I can't say if there is a difference in handling low or high pitched noises. Support says they use the same noise reduction system.

Please note that this noise reduction will NOT SILENCE NOR EVEN SEVERELY DROP THE VOLUME of human voices around you. Talking near the headset can certainly still be heard, just at a reduced level. Claims made that conference participants magically can no longer hear loud people around a reviewer and his/her headset should be taken with suspicion. I've tested noises out to around 8' away from the headset. Home office users will want physical separation from household noise and not want to entirely depend on microphone noise reduction.

See below in the section "How To Get More Noise Reduction" for how to do just that from these headsets.

Calling the headsets "noise-canceling" is perhaps a bit misleading, but to be fair that is the generally accepted name of the technology that does the noise reduction.

DIFFERENCES:
--------------

So other than number of earmuffs, what are some of the other less obvious differences?

(1) ADJUSTMENT OF MICROPHONE POSITION

The EncorePro (HW301N/HW291N) is easier for microphone positioning, however the SupraPlus boom readily bends to accomplish much of the same thing.

The EncorePro microphone boom nicely pivots independently of earmuff angle. For perfectionists or particularly large faces, the microphone tip also BOOMS IN AND OUT only with the EncorePro, though I have never used that feature.

So, although the SupraPlus boom can be bent to accomplish a similar positioning, the EncorePro positioning method is superior in ease and exact positioning.

(2) COMFORT AND FIT/FINISH

So other than microphone positioning, what else can we say about comfort and fit/finish differences?

The EncorePro (HW301N/HW291N) has high quality leatherette earmuffs, while the SupraPlus has perfectly fine simple foam earmuffs. Most users trying both told me the EncorePro earmuffs were marginally more comfortable.

The EncorePro is a 10% LIGHTER headset (2.5 vs. 2.8 ounces). It has more aluminum and superlight nylon in the build compared to the SupraPlus.

Though initially everyone found the EncorePro SLIGHTLY MORE COMFORTABLE than the SupraPlus, as time passed some folks said the EncorePro felt too WOBBLY/INSECURE on the head and switched to SupraPlus. Thus while some might prefer the EncorePro fit, I'm giving the SupraPlus the edge for comfort.

I should note that the combination of the leatherette earmuffs and overall fit/finish of the EncorePro LOOKS HIGHER-END. That said, the SupraPlus doesn't look bad at all, just plain Jane compared to the EncorePro.

Notes:

- You can get LEATHERETTE EARMUFFS SEPARATELY FOR THE SupraPlus (HW251N/HW261N). These are NOT as high quality as those that come with the EncorePro, but folks who tried them out for me marginally prefer them over the foam. It takes a few minutes and some dexterity to replace the foam ones (tested) with one of these fairly inexpensive ear cushions.
 Accessories Ear Cushions, Tips & Loops 67712-01 - Leatherette Cushion

(3) DURABILITY

The SupraPlus is supposed to be sturdier/tougher than the EncorePro, more durable, designed to handle the rotation of call center personnel and the occasional drop more easily than the EncorePro.

CONS FOR BOTH HEADSETS:
---------------------------

(1) NO VOICE TUBE OPTION

We can't use voice tubes with these two headsets. If you are in a quiet environment you may sound clearer with a headset with a voice tube. However, in all likelihood this is not an issue for someone paying extra to get a headset with noise reduction.

(2) NO OPTION TO TAKE CALL
WITHOUT PICKING UP HANDSET

Plantronics support confirmed this. If you found a solution for this, like perhaps found a phone that allows this, please describe in comments.

HOW TO GET MORE NOISE REDUCTION!:
--------------------------------------

You can get MORE NOISE REDUCTION by pointing the hole on the outer side of the microphone, that is the side of the microphone not pointing directly away from your mouth, more in the direction of the likeliest source of noise, like towards an office door or where kids might come in. For example, when choosing the side of your mouth the microphone is on you can take this into account.

SUPRAPLUS IS A WORKHORSE:
-----------------------------

Millions of the SupraPlus headsets, both in its present incarnation and previous versions have been in commercial use such as in call centers worldwide for something like 10-15 years. It is a proven workhorse. The EncorePlus tries to one up it a notch, however the SupraPlus will likely meet most of your wired headset needs, too.

WHY WIRED?:
-------------

The four classic reasons to go wired are:

- Eliminate possibility of interference. For example wireless routers, wireless printers, etc. can cause static or choppiness with Dect 6.0 wireless headsets (source: support).

- Wired is always better sound quality than wireless all else being the same, however as time marches forward folks have a tougher time telling the qualitative difference between top quality wired and wireless headsets (source: support).

- Cost savings at the higher quality end.

- Some folks don't want to essentially strap a tiny cordless phone an inch from their head all day.

Having said that, lots of folks use high-end wireless headsets and you might consider that before committing to these wired ones. However, I would suggest not going cheap if you commit to wireless, the difference in quality can be considerable. If you have the funds you can also, of course, consider wired for most use and wireless for the occasional need.

VISTA M22 AMPLIFIER AND
ITS POWER ADAPTER:
--------------------------

Officially the Plantronics Vista M22 amplifier is REQUIRED to use these high-end headsets.

Some high-end telephones have built-in headset amps (Cisco IP Phone 7942, for example) so you might test if you really need an amp. Keep in mind, though, that such phones likely don't have microphone adjustment like the M22 does.

The M22 amplifier in addition to being a headset amplifier also offers precision setting in microphone and earpiece sound volume. The microphone sound adjustment after being made is hidden away behind a case wall so NO ONE CAN ACCIDENTALLY ALTER IT. This is nice as you are unlikely to know for sometime that it has been altered.

The earpiece volume knob on the M22 is on the outside, large, numbered with a lot of setting granularity, and very easy to read. This makes adjustment on-the-fly as needed easier than fumbling for an inline volume control knob.

The M22 also has a LOUD NOISE PROTECTOR that lowers volume in case of very loud noise.

Be aware that the M22 DOESN'T INCLUDE AN AC POWER ADAPTER, it comes with batteries, however you will probably want the power adapter.

-  Plantronics Vista M22 Amplifier
-  Plantronics Ac Adapter For M10, M12, M22, S10, T20 (pl-45671-01) -

SUGGESTIONS:
--------------

- Position the microphone approximately a finger's width from the corner of the mouth.

NOTES:
-------

- There are no wired nor wireless Plantronics headsets with better noise reduction (source: support).

CONCLUSION:
-------------

Plantronics positions these headsets as having the best sound quality of the their models with noise reduction.

The EncorePro offers no advantage in sound quality nor noise reduction over the SupraPlus, however the few folks who tried them with me felt the EncorePro was incrementally MORE COMFORTABLE at the start, though most felt over time that it was too WOBBLY/INSECURE on the head and switched to SupraPlus.

Plantronics positions the call center workhorse SupraPlus as more DURABLE.

The EncorePro is considered MORE ATTRACTIVE, you be the judge.

You are usually, but not always, REQUIRED to use a M22 AMPLIFIER with either headset, and for that you would likely want to buy the AC POWER ADAPTER for it. See above for related product links. The M22 amplifier also allows you to prevent the microphone volume from being altered by accident when you configure it by hiding its control behind a panel.
21 people found this helpful
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Pauline
5.0 out of 5 stars Work great with t-coil hearing aids!
Reviewed in the United States on August 19, 2015
Verified Purchase
I am a hearing aid user and could not hear clearly through my old headset. I called Plantronics and asked for their recommendation and they recommended either this model or the single earpiece model HW251N. Either of these headsets will activate the telecoil in my hearing aids so that when I put the headset on my hearing aids activate the telecoil and I hear all sounds directly through my hearing aids. The sound is extremely loud and clear. I have to admit it is hard to get used to having the earpieces sitting close to the top of my ear (and it probably looks really strange) but they serve their purpose as I am a teleworker and nobody sees me wear them anyway...
My Panasonic cordless deskphone has a 2.5mm headphone adapter so I did have to buy a Plantronics Quick-release cable to make the connection but that's fine. I did ask Plantronics about the amplifier for this headset and they said it wouldn't work with a cordless phone. That said, I can hear clearly and as long as I put the noise-reduction mic near my mouth people tell me they can hear me just fine.
I'm not a big reviewer but I felt obligated to post this as I was so happy to find a headset that worked without the hearing aid manufacturer's poor accessories.
4 people found this helpful
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Eric Kasum
1.0 out of 5 stars Not happy. I returned this.
Reviewed in the United States on September 11, 2016
Verified Purchase
Not happy. I returned this. I got better quality phone call with Voistek A2H20J35 Wired Cell Phone Headset w/ Adjustable Headband Boom Noise Cancelling Microphone for Apple iPhone Samsung Galaxy LG HTC Mobile Phones Most Android Smartphones w/ 3.5mm Headphone Jack. Better quality @ one fifth the price. I tested the Plantronics HW261N Binaural Headset ($250) along side Voistek A2H20J35 Wired Cell Phone Headset (w/ Adjustable Headband Boom Noise Cancelling Microphone for Apple iPhone Samsung Galaxy Android Smartphones w/ 3.5mm Headphone Jack) and a Bose Quiet Comfort 25 ($350) by making calls to my wife and my answering machine in quiet and noisy environments, both indoors and outdoors. The Voistek A2H20J35 was absolutely the best quality by far, both hearing and speaking. I was very surprised by these results. I always thought that you get what you pay for, in the case of Bose and Plantronics, it's not true, but in the case of Voistek, you get more than you pay for. I am buying a second Voistek A2H20J35 back-up set just in case my headset at work gets lost or damaged. Amazing quality. Voistek A2H20J35 could easily charge twice as much and still beat the competition.
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Top reviews from other countries

SUPRA-Z
5.0 out of 5 stars Five Stars
Reviewed in Canada on April 17, 2017
Verified Purchase
A1 Good product, fast shipping!
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Coordonnateur aux achats
4.0 out of 5 stars Four Stars
Reviewed in Canada on January 18, 2016
Verified Purchase
A little weak on the mic but overall pretty neat product!
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Flowerlady
5.0 out of 5 stars Five Stars
Reviewed in Canada on October 16, 2015
Verified Purchase
Work well once I got the proper connection to the phone.
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Rory Fatt
4.0 out of 5 stars Four Stars
Reviewed in Canada on September 29, 2015
Verified Purchase
Great
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Amazon Customer
2.0 out of 5 stars Employer told me to throw it out!
Reviewed in Canada on July 10, 2017
Verified Purchase
I purchased this for work...I can hear clearly but the people I am speaking to say they can hear me clearly at all. I was on a conference call with my employer and a client and my employer call med after the call and told me to throw it out as I was crackly and sounded a million miles away. I have only had it a few weeks so there is no wear and tear.
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