VOL. 44 NO. 1 - WINTER 2019
PILOT LOGBOOKS & INSURABILITY ASHEVILLE UPDATE AIA PREMIER MEMBERS AIAWEB.ORG
IN THIS ISSUE Editor John Murray
Murray, Morin and Herman
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President’s message
AGENT/BROKER’S REPORT
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ATTORNEY DIRECTOR’S REPORT
AIA PREMIER MEMBERS
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ASHEVILLE UPDATE
UNDERWRITER DIRECTOR’S REPORT
LESSONS FROM UNEMPLOYMENT
NEW KEYNOTE SPEAKERS ANNOUNCED
THE BEST LAID PLANS
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AVIATION HISTORY PILOT LOGBOOKS AND INSURABILITY
The ideas and opinions expressed by authors of articles published in The Binder are wholly their own and do not necessarily represent those of the Aviation Insurance Association. The articles are not provided as legal advice.
WWW.AIAWEB.ORG
Published by the Aviation Insurance Association 7200 W. 75th St. Overland Park, KS 66204
PRESIDENT’S MESSAGE Paul Herbers - AIA PRESIDENT, Cooling and Herbers
Spring is Near New Opportunities Abound A
s we work our way through the winter, we are eagerly looking forward to our annual conference in Asheville in early May. Asheville lies in the foothills of North Carolina’s Great Smoky and Blue Ridge Mountains, and the spring flowers and trees will be in full bloom for our arrival – azaleas, wild cherry and dogwood, redbuds and rhododendrons. North Carolina continues to boast that it is First in Flight since the days of the Wright Brothers, and it will serve as the perfect location for AIA’s annual gathering. The Omni Grove Park Inn will serve as our venue, and it is a unique and enchanting place, as is Asheville itself. You might first think that getting there is a bit difficult, but you should find the trip to be much easier than otherwise expected, and well worth the effort once you arrive. The Inn’s legendary golf course is a short walk from the entrance to the Inn.
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In addition to the terrific lineup of speakers we have arranged, and which you have come to expect, we also have many new offerings in store for you at this AIA gathering. The Young Professionals group will have its first gathering Friday evening, led by our young and handsome board member Luke Uithoven. The Women’s Initiative will launch its first annual conference event on Saturday morning. Another new initiative to form an Aviation Safety Forum as a part of AIA’s portfolio will be led by our Vice President Jim Gardner. If you choose to venture off campus you will find the stunning Biltmore Estate, Asheville’s famous art community, mountain activities and attractions of many different sorts, and beautiful vistas in all directions. The conference should be another splendid event for all participants and guests.
We have had a change on the board. Our Director-Elect of Attorneys, Mr. Ted Dunlap, has recently taken a position as Senior Advisor to the Vice-Chairman of the National Transportation Safety Board, which is excellent for him, but requires him to step down as an AIA director. His able and energetic successor is Robert Williams of the law firm of Schnader Harrison in Philadelphia, and Mr. Williams will serve as Director-Elect until May, to become Director of Attorneys at the conclusion of the Asheville conference. We welcome Bob to the board and look forward to his enthusiastic contributions.
the formation of an Aviation Safety Forum may provide new directions for AIA in future initiatives. One last thought – please make your travel plans early. You do not want to wait too long to reserve your room at the Grove Park Inn. While there are other places nearby, you may find them less convenient, and you will not want to miss out on any of the fun. We will see you in just a few short months!
Ted Dunlap’s change of status has presented the AIA with another new opportunity, and he has graciously agreed to work with the AIA board as government liaison. This and
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ATTORNEY DIRECTOR’S REPORT
2019 AIA CLE Sessions Move to Friday NICOLE STOUT - Director of Attorneys’ Division
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e have made an exciting change for this year’s Annual Conference at the Grove Park Inn in Asheville. As you know, we sent out a survey to our attorney members to explore moving the CLE sessions to a different time in the Conference agenda. Since a majority of those that responded were in favor of moving the CLE to earlier in the Conference, we have made that change for this year. The CLE sessions will be held on Friday, May 3, 2019, beginning at 1:00 pm. We will conclude at 5:00 p.m. We hope that this change will allow more of our members to take advantage of the CLE sessions. We will take care of reporting your attendance at the Conference to the state in which you are admitted. When registering, make sure that
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you indicate that you plan on attending the CLE sessions as there is a small fee for the reporting. There is an excellent line-up of speakers for this year’s Conference. Ashby Underhill will be delving into NTSB Factual Reports, and the issue of admissibility of such reports. Elizabeth Vasseur Browne and Michele Sears will be presenting the topic of bad faith. Robert Torricella will be presenting the fascinating legal issues and practical issues involved in litigating the Brazilian midair collision of September of 2006. Handling spoliation in aviation cases will be presented by Susan Hofer and Mica Nguyen Worthy. We hope that you can attend and gain valuable insight from
Williams Takes Over as Director-Elect of Attorney’s Division
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he Aviation Insurance Association welcomes Robert J. (Bob) Williams, Schnader Harrison Segal & Lewis LLP, as the newest member of the AIA Board of Directors.
this fantastic panel of presenters. We have had a recent change in leadership for our Attorneys’ Division. As most of you know, Ted Dunlap was elected as our Director-Elect of the Attorneys’ Division at last year’s conference. Ted has left the private sector and is now the special assistant to the Vice Chairman of the NTSB. Given Ted’s departure, the Board has appointed Bob Williams as the Attorneys’ Division Director-Elect, given that Bob was the runner-up in the last election. For those of you who do not know, Bob is an attorney at Schnader Harrison in Philadelphia. We are privileged to have Bob on board, and Ted will be sorely missed. I am looking forward to seeing everyone in Asheville!
Bob replaces previous Director-Elect of the Attorney’s Division, Thomas (Ted) Dunlap who was recently appointed to Senior Advisor for Bruce Landsberg, the Vice Chairman of the National Transportation Safety Board (NTSB) and therefore unable to continue his role on the AIA Board of Directors. Ted will continue to be an active part of the AIA and we wish him the best as he works toward making a tangible difference in aviation safety. The attorney division will be in good hands with our newest Director-Elect. Bob is chair of the Aviation Group at Schnader Harrison Segal & Lewis LLP. He is a trial attorney with more than two decades’ experience representing global, national and regional companies in complex, high-stakes actions in federal and state courts, private and court-annexed arbitrations, and administrative agencies. He is an aircraft owner and active private pilot, with an instrument rating and endorsements for high-performance and complex aircraft. Bob will continue as Director-Elect until May 2019 when he becomes the Director of the Attorney’s Division.
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UNDERWRITER DIRECTOR’S REPORT
THE BEST LAID PLANS GREG STERLING - AIG Aerospace
H
appy New Year! I trust that this, my first article of the New Year, finds all of you both well and well-rested after the holiday season and ready to take on the challenges that lie ahead in 2019. The title above is a popular adaptation of a line from the 18th century Robert Burns poem, “To a Mouse” – the full line of the adaptation (“The best laid plans of mice and men often go a’wry”) of course reminding us that, even with careful planning, things often go quite differently than we saw them going. Burns ends his prose by assuring the mouse (whose nest has been upturned) that she is still better off than he, stating “And forward, though I cannot see, I guess and fear!“
In his runaway best-seller, “The Seven Habits of Highly Effective People” author Stephen Covey outlines his belief that the way we see the world is based on our own perceptions. He then offers his insights and observations on 7 specific habits that can increase personal effectiveness. Habit 3 of Covey’s tome is “Put First Things First”. It begins with the admission that we all have a finite amount of time in our days, weeks, indeed our very
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lives, and focuses the reader on the need to prioritize matters accordingly. In his discussion of Habit 3 he reviews a typical “Time Management Matrix” model which ranks activities by their urgency and their importance:
URGENT IMPORTANT NOT IMPORTANT
Quadrant I:
NOT URGENT Quadrant II:
Urgent & Important
Not Urgent & Important
Quadrant III:
Quadrant IV: Not Urgent & Not Important
Urgent & Not Important
Covey goes on to note that the activities in Quadrant II, while important, will often be overlooked or, at a minimum, given a lower priority to those in Quadrants I & III because of our tendency to be re-active rather than pro-active (Habit 1) and to prioritize things we perceive to be urgent first. The trick is to change our perception and recognize that, while perhaps not temporally urgent, Quadrant II items are nevertheless critically important. Quadrant II items include relationship building, recognizing new opportunities, and planning.
As the old saying goes, “No one plans to fail – they just fail to plan”. The process and importance of taking the time to organize and prioritize our activities into a logical and effective structure is well acknowledged. But how many of us truly feel we take (or even have) the time to plan? Do we more often than not shy away from or dismiss the process? Do we have a perception that our plans have to be meticulously detailed so as to encompass any eventuality? Daunted by the process and time commitment required, (like me cleaning out the garage), we often tend to delay and “kick the can down the road”, choosing instead to go about our business in our usual, re-active state of mind. Truth is that, while planning is important to success, our planning need not be perfect because, as Burns wrote, “Even the best laid plans,… often go awry.” One of my favorite quotes on planning comes from General George S. Patton who stated that, “A good plan violently executed now is better than a perfect plan executed next week.” The beginning of a new year then seems an appropriate time for a bit of planning, especially in light of the outstanding op-
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portunities that lie ahead for us at our upcoming 2019 AIA Annual Convention in Asheville, NC. There’s no better venue I can think of to build relationships with piers and colleagues, identify new opportunities, and much more. So where does one begin creating a robust plan for a “highly effective” AIA 2019? A great place to start is with the registration brochure our terrific AIA team has compiled. Available on the website (www.aia-web.org) it outlines the features of our beautiful Grove Park Inn host property as well as the outstanding four-day schedule of events and activities. Another source of planning information can be found at the Asheville Chamber of Commerce website, (www.ashevillechamber.org), especially for those lucky enough to be able to spend a few days either ahead or after the convention in this majestic area of the United States. Another way to plan an effective convention is to begin now (remember General Patton’s quote) renewing and building those important relationships. Reach out now to clients, colleagues and business partners and make plans to get together at the convention. Whether there’s a specific item to discuss, or whether it’s simply to set a time to “bend an elbow” and catch up, don’t wait until both of your schedules are filled. The call alone will let that person know they are a priority and that you’re practicing Habit 1 – “Be Proactive”. AIA 2019 also provides a great chance to practice Habit 7: “Sharpen the Saw” by taking advantage of the always outstanding Continuing Education program. This year’s program promises to be one of the best ever, with topics ranging from aviation safety to insurance technicals to the future of the aviation industry. And the opportunities to learn extend beyond the CE sessions with an outstanding lineup of speakers including John Brogan of USAIG, Pete Bunce of GAMA, and a truly inspirational young woman, Ms. Shaesta Waiz of Dreams Soar. Best of all “Sharpen the Saw” includes not only education, but recreation, relaxation and enjoyable social interactions. In short – come have some fun! AIA 2019 presents ample opportunities with a full schedule of activities and
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receptions, including golf, marksmanship, the opening reception and, of course, the now (in)famous Closing Party on Monday night with tunes from the AIA Band, Smooth Limits! In my last article I discussed the myriad of changes taking place in our aviation insurance marketplace - mergers, acquisitions, market changes, and a new commitment to underwriting and service excellence in its many forms. As you lay out your business plans for 2019 I hope you’ll include AIA 2019 in your planning process and plan your AIA convention visit well to get the most out of its many opportunities. Finally, one of my favorite of Covey’s habits is Habit 4: “Think Win-Win”. In it he states that, “To go for WinWin, you not only have to be nice, you have to be courageous.” In business it’s often difficult to be either, let alone both. In the New Year I hope we’ll all plan to be nice, to be courageous, and to take this and every opportunity to build (and perhaps even re-build), those important relationships which make our lives and our careers more than just the passing of days and a job. I’ll “plan” on seeing you all in Asheville!
Sources & Acknowledgments: Burns, Robert. “To A Mouse, On Turning Her Up In Her Nest With The Plough”. robertburns.org. Retrieved 2011-09-25. Covey, Stephen R. “The 7 Habits of Highly Effective People: Restoring the Character Ethics”. New York Free Press 2004. http://www.planetofsuccess.com/blog/2015/stephen-coveys-time-management-matrix-explained/
AIA Enhances
Members Only Section
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he members only portion of the AIA Web site recently received some enhancements and will continue to have new features added over the next several weeks. In addition to an overall updated look, the site will include Job Postings, Members in the News, Committees and other items that will help make the most out of your AIA Membership. CIE Education Videos from some of our past annual conferences are also included in the Members Only Section. These videos were professionally recorded during the annual conference and include both the PowerPoint presentations and the video recording from the sessions.
Even if you were unable to make it to the conference, or if you were able to attend but want to share the presentation with others in your office, the sessions are available with a click of a button – and absolutely free to AIA members. More features will be available soon, so keep your eye on your inboxes as we announce when each new item is ready. In the meantime, if there are any items that you think would be a value added benefit to the members only section, please contact Mandie Loroff at mandie@ aiaweb.org.
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aviation history
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Pilot Logbooks and Insurability
ALEX WELLS - AIA Education Consultant
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he Federal Aviation Regulations (FARs) require entries in a pilot’s logbook for several purposes, e.g., establishing a record of flight time to qualify for a higher rating, maintaining a record of pilot proficiency under Instrument Flight Rules (IFR), and substantiating flight experience. However, in the event of an accident, an upto-date logbook may be the most important document in the pilot’s possession, second only to the aviation insurance policy. Pilots typically complete a pilot-history form at the request of their insurance agent or broker prior to the inception or renewal date of an aviation insurance policy. Many pilots estimate their flight experience in various categories specified in the history form without referring to their logbook for verification. This is because many pilots, especially those with higher certificates and ratings, do not log all their time; they only record the number of hours required by the FARs in order to be legal. In addition, many who do not seek higher ratings look at the task of logging time as just one more unnecessary detail. The unfortunate truth is that should an accident occur, the NTSB on the FAA will undoubtedly look to the logbook to determine whether the pilot was qualified for the flight. The insurer will also look at the logbook for corroboration of the experience stated in the pilot-histo-
ry form, which was submitted by the broker or agent and is part of the application for insurance. Consider the all-too-common case where the pilot estimates flight hours on the insurance form. The insurer issues a policy based on the pilot’s representation of 2,500 hours total flight time-1,500 hours multiengine and 1,800 hours retractable gear time. A crash occurs, and the pilot is killed. The insurer looks to the pilot’s logbook, which shows only 1,500 hours total time-750 hours multiengine and 800 hours retractable gear time. There is virtually no way to resolve the discrepancy between the two documents, so the insurer declines coverage based on this misrepresentation or breach of the insured’s warranties of the pilot’s experience. Unfortunately, the lack of insurance coverage becomes another unnecessary complication to the already complicated aftermath of an accident. Some pilot-history forms ask for the flight time logged while others merely ask for an indication of the flight time or pilot-in-command time under various subcategories (without the requirement that they be “logged”). The need to be precise is often not clarified by brokers and agents, many of whom just do not understand the significance of these different terms, especially when that language is used in the investigation of an accident.
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Oftentimes, if a claim is made after an accident against a manufacturer for deaths of occupants of an aircraft based on defective design or manufacture of the aircraft, the manufacturer’s best available defense will be the lack of recent flight experience of the pilot or the lack of his or her total experience in the aircraft. This argument is often made when a manufacturer wants to show either misuse or abuse of the aircraft (or even just plain pilot error due to inexperience) as the cause of the accident. The careful logging of time, however seemingly insignificant, can leave an important legacy to a large estate. If flight time is not documented, an uninsured loss might make a small estate out of a very large one. Just as important, a legitimate claim that the death of a pilot or other occupants was caused by an aircraft defect can be made far less valuable or even worthless if a pilot does not carefully log flights. Failure to substantiate flight experience may give the impression that the pilot was unqualified for the flight-not by FAR standards-but in the eyes of a jury. There are a number of actions that might be helpful in dealing with this often overlooked-but potentially serious-insurance problem. Here are a few of them: 1. Record all flight time in the logbook, even local flights that seem of little importance to record.
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2. Insert a note in the logbook indicating that all of the flight time has not been recorded and attach separate, realistic estimates of past unrecorded time. 3. Read the pilot-history form carefully and verify all reported flight time. If the flight experience is an estimate and not logged, it should be indicated. The agent may ask the underwriter to acknowledge that the hours indicated on the pilot-history form are only estimates. 4. Read the declarations page and pilot warranty endorsement of the aviation policy to confirm that the pilot experience required can be evidenced in the logbook. 5. Make certain that reporting flight experience in an application for a medical certificate is consistent with the hours reported in the pilot-history form as well as the logbook. A disparity between the flight time reported to the insurance company and application for a medical certificate could also result in problems should a loss occur. 6. Most importantly, be honest about estimating and recording flight experience. It is difficult to be untruthful and consistent at the same time. Inconsistency can make a completely honest claim worthless.
AGENT/BROKER’S REPORT
Lessons Learned While Wandering the Barren Wastelands of the Unemployed
Kristopher M. Parsons - Elevon Aviation Insurance Solutions
S
o you just got laid off; now what? No matter the circumstances which precipitated this event or the plethora of trendy terms used to describe it, i.e. ‘sacked’, ‘furloughed’, ‘laid-off’, ‘pink slip’, ‘corporate downsizing’ or my very favorite, ‘RIF’d’ (Reduction In Force), the end result is the same... you are no longer gainfully employed. What do you do? Where do you go from here? If you’re like the vast majority of other Americans who’ve experienced losing their jobs, you never even saw this coming. With any luck, you’ve heeded the advice of all the prognosticators over the years and prepared
yourself financially to weather the storm. You’ve faithfully socked away 3 to 6 months of your annual salary in an emergency fund, which puts you well ahead of the 46% of American households that couldn’t cover a $400 financial emergency (source: Federal Reserve Report on Economic Well-Being of U.S. Households in 2015). For the rest who are well shy of meeting the threshold of 3 to 6 months of savings, or haven’t even started an emergency fund, then believe me when I say that a shift in financial priorities is definitely recommended.
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I was a Vice President for a wholly-owned subsidiary of a 50+ year old Fortune 500 insurance company. If this didn’t scream ‘stability’, I don’t know what else would. I had just passed the 18 year mark in my industry and was looking forward to the final third of my career as thoughts and plans for retirement began to surface. In late May, we were all called to the branch conference room one day for a company-wide phone call from the division President. The call lasted only 45 seconds. 45 seconds to let us know that our services were no longer required. 45 seconds that changed the lives of so many people. 45 seconds that set off a 4+ month emotional roller coaster for me and my family. The following details lessons learned from my experience, as well as advice and tips provided by so many wonderful people from LinkedIn and other social networks.
RSVP: Pity Party for 1 Losing a job ranks right up there with some of the most stressful events a person can experience; divorce, death in the family, serious illness or loss of a home. You’ve just experienced a traumatic event and your life is about to change in ways that you can’t even comprehend yet. Within minutes of losing my job, I was sitting across from the company’s HR representative, who was trying to explain the intricacies of my severance package. Her mouth was moving but I couldn’t hear a thing; my head was spinning with thoughts of losing our home, our healthcare and cashing out my retirement. It took a good two to three days before the numbness wore off and I was able to start thinking clearly again. Lessons Learned: Give yourself a break and allow a grieving period; you’re ill prepared to handle the rush of emotions over the coming days to follow. Life just handed you a one-way ticket to the ‘Island
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of Misfit Toys’ and no red-nosed reindeer pulling a fat man in red pajamas flying a magic sleigh is coming to save you. So take a few days to decompress and gather your wits; however, as with any party, once it’s over it’s time to go back work. Establish a daily schedule/routine; allow time for job hunting, exercise and even some time for hobbies and that ‘honey-do list’ that we all have. Looking for work can be a full time job, but you don’t want to burn yourself out in the first month by living in front of your computer 24/7. If you can afford the time and money, schedule time to attend networking events in your industry; I went to one two months after I was laid off and was surprised to find that a lot of my contacts just assumed I had already found a job. Remember that your network/connections have busy lives and families too; it’s up to you to keep the lines of communication open and check in periodically to let them know you’re still in the market. And finally...be prepared for setbacks and some dark days. When they happen, and they will, understand that it’s just another experience in your journey; which brings me to share one of my favorite quotes from Randy Pausch in ‘The Last Lecture’: “The brick walls are there for a reason. They’re not there to keep us out. The brick walls are there to give us a chance to show how badly we want something.” Surround yourself with family and friends that will check in with you and support you in your struggle to find new work; DO NOT sit in a silo and succumb to the temptation to wallow in self-doubt and misery. “Toto, I don’t think we’re in Kansas anymore.”
Set Expectations A few days after losing my job, my wife and I knew it was time to sit down and address our ‘new normal’. A budget review was in order and priorities
needed to be readjusted. We felt it important to bring our two teenage sons into the conversation and be completely honest with them. It was time for an ‘all hands on deck’ family meeting. We reviewed our budget from an ‘essential/non-essential’ perspective. Additionally, we compared our options while we had the benefit of my severance and the not-so-comforting scenario of shifting our finances to our savings once the severance was depleted. We needed our sons to accept and ‘buy into’ our new reality; no more weekend movies at the theater, participation in some school functions would be limited, no new school clothes this year and our annual vacation scheduled for late September was canceled so we could still get a full refund. Lessons Learned: Start budgeting immediately; cut out all ‘non-essential’ spending. Take advantage of ‘minimum’ and/or ‘holiday’ payments on recurring debt/utilities. If possible, consider shifting monthly bills to a credit card for automatic payments; it will reduce stress wondering if you paid the bill in addition to allowing consolidation of bills in order to make one reduced ‘minimum’ payment. I wouldn’t normally advocate taking on additional debt, but
this one trick helped us stretch out our savings for a much longer period had we paid each bill individually. And that ‘ValuPak’ that comes to your house every two weeks? Coupons are your new friend. “Well kids...there goes your college fund...”
Be Prepared When I was taking flying lessons thirty years ago, my primary flight instructor and good friend @Clay Smith once gave me great advice when it came to emergencies encountered during the takeoff phase of flight: “The two things that will absolutely be of no help to you in this situation is the runway behind you and the altitude above you.” In a similar fashion, the two things that will not help you on the day you’re laid off is ‘no savings and no network’. It is absolutely imperative that you have at a minimum a 3 to 6 month emergency fund. I would suggest 6 to 9 months or more if possible. Having a large network of professionals through LinkedIn, social media or local networking groups is essential in order to hit the ground running and immediately begin leveraging your contacts for employment.
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Lessons Learned: If you haven’t taken the time to review your finances lately, now is a good time to look at your savings and benchmark where you need to be. Most banks have programs where you can automatically set aside a specific amount every paycheck. In addition, there’s a lot of great mobile-friendly money saving apps out there that make it very easy to set aside savings to reach your financial goals. Acorns (acorns.com) is a mobile app that invests in ETF’s (Exchange Traded Funds), which replicate an asset class or index fund, much like on the S&P 500 or the Dow Jones Industrial Average. It literally takes 5 minutes to setup and start investing; all you need is a checking/debit account to link up to the program and there’s no minimum investment. As respects to growing your network, I was amazed to learn just how many local job networking groups are available. Organizations (local to Atlanta) include: Roswell UMC, North Point Community Church, Catholic Job Networking, JobSeekers USA and ReFocus on Careers are just a few of the groups that hold weekly or monthly meetings to provide career information, networking opportunities and resume workshops
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(many thanks to @Gerard Roble for giving me so much incredible information). If your job loss situation makes you eligible for unemployment benefits, register as soon as possible. Every State has different eligibility requirements and benefits will typically be authorized once any severance period has terminated. The State of Georgia utilizes a formula based on your previous salary/hourly wage to determine your maximum weekly benefit. You must provide documentation via a web-based program that you are actively searching for work and verify that you are not turning down any job offers in order to receive payment. The maximum weekly benefit in Georgia is $330 (you have the option to receive these payments taxed or non-taxed). “Be prepared...save at least 3-6 months (or more) of your annual salary...”
LinkedIn and the Power of One Although I’ve been a member of LinkedIn since 2007, this experience made me realize that I was under utilizing this very powerful professional networking/job search social media platform. After
about three and a half months of unemployment and with no job opportunities in sight, I swallowed my pride and posted my job search struggles on LinkedIn. At the time, I had about 800+ connections; if I received 30-50 responses with 10% of those containing firm employment opportunities, I would deem that to be a successful post. All that changed when @Oleg Vishnepolsky (COO of Britain’s ‘Daily Mail’) forwarded my post to his connections. With over 1.1M followers on LinkedIn, Oleg’s network mobilized and flooded my inbox with messages of support, advice and career suggestions/opportunities. I was blown away by the sheer number of people who were willing to reach out to a total stranger and provide a helping hand. Two days after my post I had over 300k+ views, after a week it was over 700k+; to date it’s garnered 1.12M views, 6,588 likes, 1,864 re-shares and 1,326 comments. I share these analytics not to brag, but to show how powerful LinkedIn can be and all it took was one person like Oleg who decided to make a difference. As of this writing, I’m still trying to individually thank as many people as possible but am now realizing the herculean task that will be. Lessons Learned: Become a student of LinkedIn. The small monthly fee to upgrade to LinkedIn Premium is well worth it (you can always cancel after you’ve found work) as it provides access to LinkedIn Learning, allows for increased numbers of InMail, sending more introductions, as well as provides valuable job insight analytics. Additionally, there’s also a ‘Job Seeker’ premium account, which will move you to the top of a job list as a ‘Featured Applicant’, provides access to LinkedIn produced webinars and gives you all the other benefits of a premium account. Do not blindly apply to jobs on LinkedIn, Indeed, Monster or any other job search engine, it doesn’t work. Given the time it takes to
individually apply to online jobs and actually make it past the computer algorithms (see next paragraph), you’re better off focusing your time and efforts using your network/connections on LinkedIn to assist you in your job search. After all, that’s pretty much the whole reason to have a network in the first place, right? Make a list of the companies that you’d like to work for, find specific job openings that may be a good match for your skillset and then go to work using the LinkedIn search engine to find connections in your downline (1st, 2nd or 3rd) that either work for that company, or know someone who does. Reach out or introduce yourself to those connections and ask if they can get your resume in front of a decision-maker. If you can’t find any connections related to a specific job, LinkedIn will usually display the contact information of the recruiter, HR person or hiring manager that originally posted the opening. Now is not the time to be bashful...forward an InMail to introduce yourself, ask thoughtful questions related to the company and/or the posted job and ask if you can forward your resume directly. Using a targeted approach like this for job searching will yield much better results than trying to blast your resume out to as many companies as possible.
Your Resume and Finding a Job It is said that the average recruiter spends only 6 seconds looking at a job applicant’s resume, and that’s only if you’re one of the lucky ones that gets past the computer algorithms to make it to the recruiter. For those of you who haven’t had to actually search and apply for a job in while, things have changed drastically from the days of walking into an office, introducing yourself to the manager and handing over a copy of your resume. Now, one must apply on the company’s website and upload their current resume and/or cover letter. Most
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“Consider using some online applications that will scan job descriptions for the most frequently used words and phrases, making it easier to determine the best words to use in your resume.�
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larger companies have gravitated to using ‘Applicant Tracking Systems’ (ATS) in order to pre-filter applicant resumes. What is ATS? It’s a computer-based system that scans resumes for key words and phrases that hiring managers have associated with the specific job description, in addition to looking for basic required qualifications, i.e. college degree, certifications, etc.
ating havoc with the new ‘Applicant Tracking Systems’ internal programs. If it’s been awhile since the last time you revised your resume, do yourself a favor and have it reviewed or created by a professional; you don’t want to sabotage your job search before it even has a chance to start.
Lessons Learned: If your resume doesn’t match these programmed prerequisites, it will never see the light of day again. Using the targeted approach as described above, once you’ve selected the company/job that you’re interested in and prior to contacting your connections, take the time to read the posted job description and pull out key words and phrases using the same language. For instance, if you are a ‘Sales Manager’ and the job description is highlighting ‘business development skills’, then revise your resume to include your ‘business development’ experience. Consider using some online applications that will scan job descriptions for the most frequently used words and phrases, making it easier to determine the best words to use in your resume. And finally, make sure to use the same phrasing or acronyms as listed in the job description, i.e. if the posting references the requirement for a ‘Property & Casualty License’, make sure your resume reflects this version in lieu of ‘P&C License’. If you created your own resume, don’t make the same mistake I did by using one of those fancy resume templates that can be found on Microsoft Word or other word processing programs. It had been over 4 years since I needed a resume to have on file at my then new job, so I just updated an old Word-formatted resume from years before. This was the same resume that I began using after my layoff...big mistake...I found out the hard way that the formatting embedded in the document was cre-
Pay It Forward
“These days are long gone...”
And last but not least, if you’re lucky enough to have someone who took time out of their day to reach out and provide words of encouragement, job search advice or even actual job leads, then do the right thing and provide the same service to a person in need once you’re back on your feet. I was amazed at all of the wonderful people (from around the world) who contacted a total stranger (like me) to provide assistance, advice and job recommendations. It really does restore your faith in humanity (I’m looking at you @William McMeans and @ Gail Feltham). And even though the vast majority could only offer words of hope and encouragement, it was a daily source of inspiration...it gave me the courage to fire up the computer and spend yet another day searching for jobs. It only took @Oleg Vishnepolsky 30 seconds to repost my story on his page, but that one act changed my life forever! Kris is an aviation insurance underwriter that lives in Dallas, Georgia with his wife Amy and his two teen-age boys, Blake and Zachary. He enjoys camping, woodworking, a fine craft beer and a good single-malt scotch (not necessarily at the same time).
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MICHAEL DERY Alexander Holburn Beaudin + Lang LLP Vancouver, BC
DAVID GRAY QBE North America Atlanta, GA
BARRY DOWLEN Falcon Insurance Agency, Inc. Kerrville, TX
KEVIN GRUYS Aircraft & Marine Insurance Agency, Inc. Burnsville, MN
CHRISTOPHER DUGGAN Smith Duggan Buell & Rufo LLP Lincoln, MA
PETER GUY QBE Atlanta, GA
CANDACE EICHENBERGER Avinsure Agency, Inc. Powell, OH
CINDY HALES HUB International Northwest, LLC Bothell, WA
JEFFREY S.BRUNO Global Aerospace Parsippany, NJ
SEAN EMMETT Charles Taylor Adjusting Aviation Miami, FL
MIKE HANSEN Allianz Global Corporate & Specialty London, ON
FRANK ANTON Aviation Assurance, Inc. Ft. Lauderdale, FL
DOUGLAS S. CARR EBCO Aviation Underwriters, Inc. Memphis, TN
ALAN FARKAS SmithAmundsen Aerospace Chicago, IL
LINDSEY HANSON Absolute Compliance, Inc. San Clemente, CA
CHARLES ARNOLD Arnold and Arnold, Inc. San Diego, CA
JEFF CARR Unico Group, Inc. Lincoln, NE
DAVID FEIGELSON Petkoff and Feigelson, PLLC Memphis, TN
JON R. HARDEN Aviation Insurance Resources Frederick, MD
ZACHARY BALLARD Salmon, Ricchezza, Singer & Turchi LLP Philadelphia, PA
MICHAEL CHEVRETTE Great American Insurance Company East Brunswick, NJ
DEBI FLEISCHER AvQuest Insurance Service Gold River, CA
RANDY HARDY Hardy Aviation Insurance, Inc. Wichita, KS
KEN FORSYTH Crawford Aviation Sunrise, FL
WILLIAM HARWELL QBE Aviation Atlanta, GA
LAWRENCE GALIZI Aviation Risk Management Associates, Inc. Crystal Lake, IL
LAURA HEFT Butler Weihmuller Katz Craig LLP Chicago, IL
R E I REM
P A I A S R E B M E M FREDERICK ALIMONTI Alimonti Law Offices, P.C. Valhalla, NY
GRAHAM BARDEN JLTRE London LEONN BEUKMAN Borden Ladner Gervais LLP Vancouver, BC JOHN BLOOMSTINE Insurance Management Company Erie, PA TIMOTHY BONNELL JR. Aeris Insurance Solutions Overland Park, KS SCOTT BRADBURY Atrium Underwriters Ltd London ROBERT BRAUN Kaplan, Massamillo & Andrews Chicago, IL MARK BREITENBACH AXA XL, a Division of AXA Atlanta, GA TERRY BRITT Eastern Aviation Insurance Services, LLC Lilburn, GA
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DAVID CHIPPERSON Great American Insurance Group East Brunswick, NJ BRIAN COLISTRA Fitzpatrick & Hunt, Pagano, Aubert, LLP White Plains, NY PATRICK COSTELLO Costello Insurance Associates, Inc. Tempe, AZ JOHN CUNNINGHAM Beacon Aviation Insurance Services Sarasota, FL ROBERT CURTIS Aviation Insurance Partners LLC Tampa, FL JOHN DARER 4structures.com, LLC Stamford, CT DOUG DAVIDSON Davidson Solid Rock Insurance Clinton, AR
JIM GARDNER The James A Gardner Company Inc. Marietta, GA LADD GARDNER Ladd Gardner Aviation Insurance Agency, Inc. Addison, TX DOUGLAS GAUDET Stratus Risk Underwriters Oldsmar, FL STEFAN GLUTTING Munich Reinsurance Company Munich BRETT GODFREY Godfrey Johnson, P.C. Englewood, CO NANCY GRATZER Marsh USA Inc. Atlanta, GA
PHILIP HICKY, II Philip Hicky, II, Ltd. Forrest City, AR THOMAS HOLLINGER Elevon Aviation Insurance Solutions Kennesaw, GA CLAY HOXTON The Hoxton Agency, Inc. Shepherdstown, WV LINDA JOY Nason Associates, Inc. Shawnee Mission, KS SEAN KERR CS&A Insurance Franklin, TN TOBIAS KLEITMAN TVPX Aviation Insurance, Inc. Concord, MA
RUSSELL A. KLINGAMAN Hinshaw & Culbertson Milwaukee, WI
BRIAN NEAL QBE Aviation Atlanta, GA
NICHOLAS SIRIANNI Insurance Aviation LLC Opa Locka, FL
ROBERTO A. TORRICELLA JR Torricella Law, PLLC Coral Gables, FL
SCOTT LANGEVIN Avion Insurance Agency, Inc. Lake Mary, FL
STEVE V. NEELEY Aviation Insurance Managers, Inc. Uniontown, OH
ANDREW SMITH AvPac Insurance Services, Inc. Santa Ana, CA
MICAH TRAUTMAN Basin Pacific Insurance Moses Lake, WA
DAVID NORTON Shackelford Bowen McKinley & Norton, LLP Dallas, TX
CHARLES H. SMITH Cantey Hanger LLP Dallas, TX
RICK TURNER Aerospace Risk Management Group Grand Ledge, MI
PAUL LEONARD Charles Taylor Adjusting (Aviation) Addison, TX MICHAEL C. LINDBERG Counsineau, Van Bergen, McNee & Malone, P.A. Minnetonka, MN
CHRIS PEDDY JLT Re London
PAM LIPSEY Lockton Companies Houston, TX
ROD RITTER Velocity Insurance Group LLC Park City, UT
DONALD CHANCE MARK, JR. Fafinski Mark & Johnson, P.A. Eden Prairie, MN
JAMES ROE Arlington/Roe & Company, Inc. Indianapolis, IN
BEN MARTIN Norton White Lawyers Sydney LOUIS R. MARTINEZ Martinez & Ritorto, PC New York, NY EUGENE MASSAMILLO Kaplan, Massamillo, & Andrews LLC New York, NY WILLIAM MCDONOUGH Copeland, Cook, Taylor & Bush Gulfport, MS MINDY MCFARLAND Advanced Aviation Insurance Services Roseville, CA J. BRUCE MCKISSOCK Marshall Dennehey Warner Coleman & Goggin Philadelphia, PA JENNIFER MOLLOY Atrium Underwriters London DOUGLAS MORRISON Arch Reinsurance Company Morristown, NJ JOHN MURRAY Murray, Morin & Herman, P.A. Tampa, FL ALEXANDER MUSZYNSKI III Meier, Bonner, Muszynski, O’Dell & Harvey P.A. Longwood, FL
STEPHAN ROESS Marsh Canada Ltd. Calgary, AB PETER ROTA Aviators Insurance Agency, Inc. Van Nuys. CA ROBERT F. RUCKMAN Jackson Walker L.L.P. Dallas, TX JERRY RUTH CHUBB New Orleans, LA JOHN (JAY) SALMON Salmon, Ricchezza, Singer & Turchi LLP Philadelphia, PA LISA J. SAVITT The Axelrod Firm, P.C. Washington, DC MICHAEL J. SCHOFIELD Clark Partington Pensacola, FL JAMES SHAW Butler Weihmuller Katz Craig LLP Tampa, FL LORRI SHUEY Nason Associates, Inc. Shawnee Mission, KS J. DENNY SHUPE Schnader Harrison Segal & Lewis LLP Philadelphia, PA
PAUL SMITH JLTRE London RALPH SOHL Old Republic Aerospace Kennesaw, GA ANDREA SOMMERLAD SCOR Zurich MICHAEL STASZEL McLarens Aviation Park Ridge, IL LORRETTA STEFFETER All Access Aviation Markets, Inc. Chicago, IL JAMES STRAWINSKI Strawinski & Stout, P.C. Atlanta, GA THOMAS STRUEBER Weinberg Wheeler Hudgins Gunn & Dial, LLC Atlanta, GA BRIAN SULLIVAN Dinsmore & Shohl Cincinnati, OH JEFFREY SUTTON London Aviation Underwriters, Inc. Federal Way, WA ANN TAYLOR Locke Lord LLP Chicago, IL LESLY THATCHER Thatcher Aviation Risk Services & Insurance Solutions, LLC Walnut Creek, CA PETE TORELL Torell Aviation Insurance Agency, Inc. Port Saint Lucie, FL TRACY TORO Aon Risk Services New York, NY
ED UNDERWOOD Avsurance Corporation Ann Arbor, MI NICK VINE Lockton Companies Porter, TX STEPHEN WAKEMAN Marsh Canada Limited Calgary, AB ROBERT WINN Engineering Systems Inc. Colorado Springs, CO JASON WISSMILLER Regal Aviation Insurance Hillsboro, OR EUGENE WOOLEY Kern Wooley, P.C. Los Angeles, CA IAN WRIGGLESWORTH Guy Carpenter & Company, Inc. London KEITH WRIGHT Sompo International Insurance Alpharetta, GA LAWRENCE WRIGHT Wright & O’Donnell, P.C. Conshohocken, PA JENNIFER ZAK Shannon & Luchs Insurance Agency, Inc. Gaithersburg, MD ROBERT ZAVAGLIA, JR. Treece Alfrey Musat P.C. Denver, CO JONATHAN ZISS Goldberg Segalla LLP Philadelphia, NY
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MAY 3-6, 2019 LOCATION:
GROVE PARK INN REGISTRATION NOW OPEN!
It is your opportunity to renew old acquaintances, build new relationships and your business.
REGISTER ONLINE AT AIAWEB.ORG/CONFERENCE
The Aviation Insurance Association is THE place to make the connections that matter. In addition to the knowledge you will gain from the education sessions, the available networking opportunities are what truly makes this conference the place to be for those working in the aviation insurance industry. This is the one time per year when all facets of the industry are together at once.
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The 2019 AIA Annual Conference is the best venue to trade experiences, create business partnerships, and discuss the current state of the industry from each segment of the association. Network with your peers over cocktails during the opening reception and learn what is to come for the aviation insurance industry during the general education sessions.
SCHEDULE AT A GLANCE FRIDAY, MAY 3 1 – 5 p.m.
Continuing Legal Education sessions
1– 2 p.m.
NTSB Factual Report: Admissible or Not
· W. Ashby Underhill, Coquina Law Group
2-3 p.m.
Bad Faith – The Case for a Prompt Investigation and Expeditious Settlement Offer
· Elizabeth Vasseur Browne, Cooling & Herbers
3–4 p.m.
· Michele Sears, Wilson Elser
Lessons from the Amazon: In-Country Emergency Response in the Foreign Air Accident/Incident Case
· Robert Torricella, Torricella Law PLLC
4-5 p.m.
Handling Spoliation of Evidence Issues in Aviation Cases
· Susan Hofer, Cranfill Sumner & Hartzog
· Mica Nguyen Worthy , Cranfill Sumner & Hartzog
SATURDAY, MAY 4 8:a.m.–2 p.m.
AIA Golf Tournament and Lunch for Golfers
7:30 a.m.
Sporting Clays Departure
8:30 - 2:30 p.m.
AIA Sporting Clay Tournament
8 – 10 a.m.
Women’s Initiative Event
4–5 pm.
Education Committee Meeting
5:30–6 p.m.
New Member/First-Timer Reception
6–7:30 p.m.
Opening Reception
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SunDAY, MAY 5 7–8 a.m.
8 a.m. – 5 p.m.
Breakfast with Exhibitors Continuing Insurance Education Sessions
8–9 a.m. International Aviation (Re-)Insurance
Market Update
• Benjamin Weber, Partner Re • Selina Tvenge, Partner Re
9–10 a.m.
Interesting Claims, Accidents and Incidents
SCHEDULE AT A GLANCE
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10–11 a.m.
• Don Chupp, Fireside Partners, Inc.
GA Adoption of Airline-Style Safety & Risk Management:
An Owner-Pilots Perspective Raising the Bar for Citation Safety • Andrew Broom, Citation Jet Pilots, Inc. • David Miller, Citation Jet Pilots Association
11 a.m.–Noon
Additional Insured Issues: Exclusions, Aircraft and GL Policies • Glenn Vallach, USAIG
Noon–1 p.m.
Lunch
1–2 p.m.
Pilot Shortage – Industry Challenge and Solutions • Amanda Ferraro, Aviation Safety Solutions, LLC • Robert Werderich, Illinois Aviation Academy
2–3 p.m.
• Chris Fostiak, Hays Aviation
Adventures in General Liability: Coverage of FBOs and MROs
• John Springrose, Higginbotham
Insurance Agency, Inc • Andrea Palmer, Higginbotham Insurance Agency, Inc
3–4 p.m.
APS Insurance Overview • Nicolas Methven, Global Aerospace
4–5 p.m.
The Future of Aviation Insurance
• Luke Uithoven, Kimmel
Aviation Insurance
• Britt Kral, Hallmark Aerospace
• Walter Voights von Forster, Munich Re
• Brendan Mullan, Crowell & Moring LLP
MONDAY, MAY 6 8–9 a.m.
Breakfast with exhibitors
9 a.m.– 12:30 p.m.
General Session
9–9:15 a.m.
President’s Welcome
9:15–10:00 a.m.
John Brogan, USAIG
10 –10:15 a.m.
CAIP/CAIP Gold Award
10:15–10:30 a.m. Break 10:30–11:10 a.m.
Pete Bunce, GAMA
11:10 a.m. –12 p.m.
Daniel Elwell & Earl Lawrence, FAA
12 –12:15 p.m.
Pinnacle Award
12:15 – 1 p.m.
Lunch
1 – 1:45 p.m.
Shaesta Waiz, Dreams Soar
2–4 p.m.
DIVISION SESSIONS
Attorney/Claims: Mitch Garber, ESi
Agent/Brokers & Underwriters
6–9 p.m. Monday Night Party
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FINAL
KEYNOTE SPEAKERS ANNOUNCED
Daniel K. Elwell is the Acting Administrator of the Federal Aviation Administration (FAA). In this capacity, he is responsible for the safety and efficiency of the largest aerospace system in the world — a system that operates more than 50,000 flights per day. He oversees a $16.4 billion-dollar budget, more than 47,000 employees, and is focused on ensuring the agency and its employees are the best prepared and trained professionals to meet the growing demands and requirements of the industry. Mr. Elwell also oversees the FAA’s multibillion-dollar NextGen air traffic control modernization program as the U.S. shifts from ground-based radar to state-of-the-art satellite technology.
Daniel K. Elwell
Acting Administrator Federal Aviation Administration
John T. Brogan
President and Chief Executive Officer United States Aircraft Insurance Group (USAIG) In 2016, John became President and COO, overseeing all underwriting and claims departments and was named Chief Executive Officer in 2017.John is active in a wide range of aviation and insurance organizations and associations. He is a member of the Aviation Insurance Association’s Eagle Society, he serves on the Flight Safety Foundation’s Business Advisory Committee, the Air Charter Safety Foundation’s Executive Committee, The Wings Club Board of Governors, the General Aviation Study Group of the International Union of Aerospace Insurers (IUAI) and is a Certified Aviation Insurance Professional.
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Pete Bunce President and CE GAMA
In April 2005, Peter (Pete) Bunce became President and CEO of GAMA, which has North American headquarters in Washington, D.C. and European/Middle East headquarters in Brussels, Belgium. He and the GAMA staff travel worldwide engaging regulators, policymakers, and elected officials to promote general aviation and advance the interests of GAMA’s global membership of more than 100 airframe, avionics, engine, and component manufacturers, as well as the world’s leading business aviation maintenance, repair, and overall companies.
Earl Lawrence
Executive Director Aircraft Certification Service Earl Lawrence serves as the Federal Aviation Administration’s (FAA) Executive Director of the Aircraft Certification Service (AIR), where he is responsible for type certification, production approval, airworthiness certification, and continued airworthiness of the United States (U.S.) civil aircraft fleet—including commercial and general aviation activities. Mr. Lawrence also oversees a professional workforce of more than 1,300 employees working throughout the U.S. and two international offices in Belgium and Singapore.
Shaesta Waiz Founder Dreams Soar, Inc. Shaesta Waiz, founder of the non-profit organization Dreams Soar, Inc., flew around the world solo in a Beechcraft Bonanza A36 aircraft in 2017, becoming the youngest woman to circumnavigate the globe solo in a single-engine aircraft. The purpose of the global flight was to inspire the next generation of Science, Technology, Engineering and Math (STEM) and aviation professionals, particularly young girls. Shaesta is the recipient of the National Aeronautic Association’s 2017 Katherine and Marjorie Stinson Trophy, the Smithsonian National Air and Space Museum’s 2018 Trophy for Current Achievement, and the Royal Institute of Navigation’s 2018 Certificate of Achievement.
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GETTING TO
ASHEVILLE
FLY
The Asheville Regional Airport (AVL) is 17 miles from the Grove Park Inn. According to a recently released study by the Massachusetts Institute of Technology International Center for Transportation, Asheville Regional Airport is the best-connected non-hub airport in the United States. Here are some major US hubs you can catch non-stop flights and easy connections from: • Atlanta (ATL) • Newark (EWR) • Chicago (ORD) • LaGuardia (LGA) • Charlotte (CLT) • Greenville-Spartanburg, South Carolina (GSP) Direct from London
TRANSPORTATION
The Grove Park Inn does NOT provide a shuttle service to or from the airport. The hotel recommends that guests rent a car or take a taxi or Uber to the hotel.
PARKING AT THE GROVE PARK INN Valet (standard parking rates):
Guests can drive up to the main entrance at The Omni Grove Park Inn and be assisted by a valet for $22 for overnight guests and $15 for day guests.
You can also catch service from Orlando (SFB), Ft. Lauderdale (FLL), St. Petersburg/Clearwater (Tampa Bay area) (PIE), Palm Beach (PBI), Ft. Myers/Punta Gorda (PGD)
DRIVE The Omni Grove Park Inn sits on 150 acres about 2,000 feet above sea level in the Blue Ridge Mountains of western North Carolina. The luxury Asheville, North Carolina, resort is near the crossroads of Interstates 40 and 26 and just 1.5 miles from downtown. The AAA Four Diamond resort is 17 miles from Asheville Regional Airport.
Garage Parking (standard parking rates): Garage parking is available to our day and overnight guests. The first (3) hours are complimentary, 3 – 6 hours is $10 and 6 – 24 hours is $15.
CLIMATE Asheville is a four-season destination. Think comfortable summers, crisp autumns, mild winters and glorious springs In fact, Asheville’s temperate climate and clean mountain air have been a featured attraction for generations of visitors.
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PRESIDENT PAUL HERBERS Cooling and Herbers pherbers@coolinglaw.com
VICE PRESIDENT JAMES GARDNER The James A. Gardner Company, Inc. Jim.Gardner@jagardner.com
TREASURER JON DOOLITTLE Sutton James, Inc. jdoolittle@suttonjames.com
SECRETARY ERNEST DE SPAIN W. Brown & Associates EDeSpain@wbais.com
DIRECTOR OF CLAIMS DIVISION STEVE TELLER Aviation LS steve.teller@aviationls.com
DIRECTOR OF INTERNATIONAL DIVISION BRUCE CARMAN Hive Aero bruce.carman@hiveaero.com
DIRECTOR, UNDERWRITERS’ DIVISION GREG STERLING
DIRECTOR OF THE AGENT & BROKERS DIVISION CHRISTOPHER ARNOLD,
AIG greg.sterling@aig.com
Sutton James, Inc. carnold@suttonjames.com
DIRECTOR OF REINSURANCE DIVISION WALTER VOIGTS-VONFORSTER
DIRECTOR, ATTORNEYS’ DIVISION NICOLE WOLFE STOUT, ESQ
Munich Re WVoigts-vonForster@munichre.com
Strawinski & Stout, P.C. nws@strawlaw.com
DIRECTOR ELECT, ATTORNEY DIVISION ROBERT J WILLIAMS Schnader Harrison Segal & Lewis LLP rwilliams@schnader.com
DIRECTOR-AT-LARGE CHRISTOPHER MORIN Murray, Morin & Herman cmorin@mmhlaw.com
DIRECTOR-AT-LARGE LUKE UITHOVEN Kimmel Aviation Insurance Agency, Inc luke@kimmelinsurance.com
AIA EXECUTIVE DIRECTOR MANDIE LOROFF Aviation Insurance Association mandie@aiaweb.org
AIA BOARD COUNSEL RAY MARIANI Murray, Morin & Herman raymarianilaw@gmail.com
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SAVE THE DATE
ASHEVILLE 2019 AIA ANNUAL CONFERENCE MAY 3-6, 2019