HPE Foundation Care Call-To-Repair Service extended service agreement – 3 years – on-site
3,621.22 $
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
in stock
Description
| HPE Foundation Care Call-To-Repair Service – extended service agreement – 3 years – on-site | |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | HPE SB3000c Tape Blade; LTO-4 Ultrium 1760; LTO-5 Ultrium 3000, 3280; StorageWorks Ultrium 1760; StoreEver 6250, LTO-3 Ultrium 920, LTO-4 Ultrium 1760, LTO-6 Ultrium 6650; StoreEver LTO-5 Ultrium 3000 SAS External Tape Drive; Ultrium 920 |
| General | |
| Full Contract Period | 3 years |
| Location | On-site |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Service Included | Parts and labour |
| Compatibility Information | |
| Designed For | HPE SB3000c Tape Blade ¦ HPE LTO-4 Ultrium 1760 ¦ HPE LTO-5 Ultrium 3000, 3280 ¦ HPE StorageWorks Ultrium 1760 ¦ HPE StoreEver 6250, LTO-3 Ultrium 920, LTO-4 Ultrium 1760, LTO-6 Ultrium 6650 ¦ HPE StoreEver LTO-5 Ultrium 3000 SAS External Tape Drive ¦ HPE Ultrium 920 |
| Details | |
| Service & Support | Extended service agreement – parts and labour – 3 years – on-site – repair time: 6 hours (distance from customer site – 80 km) – availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement – parts and labour – 3 years – on-site – repair time: 8 hours (distance from customer site – 160 km) – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 3 years – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 3 years ¦ New releases update – 3 years ¦ Product info support – web knowledge base access – 3 years |
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