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VS6-STD-3G-SSS-C - VMware vSphere 6 Standard Basic Support-Subscription - 3 Years

MFG Part

VS6-STD-3G-SSS-C

Inventory

0

MSRP

$720.72

Condition

New

Availability

Available



VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Selling Points

  • Global, 12 x 5 access to support
  • Unlimited support requests
  • Remote support
  • Online access to documentation, knowledge base articles and other technical resources

Specifications

General
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period3 years
Response Time4 business hours
Service Availability12 hours a day / 5 days a week
Software
Software TitleVMware vSphere Standard Edition
Installation TypeLocally installed
Version6
License Qty1 processor
Details
Service & SupportEmergency phone consulting - 3 years / 12 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 3 years / 12 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 12 contacts ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ Remote monitoring - 3 years