We believe that finding the right parts should be easy. That’s why we allow 60 days to return parts that don’t fit your needs. Making this process quick and simple is an important part of our commitment to you—helping you get what you need and get back on the road, fast.
Returns Policy
1. Head to our Returns Center on ArsenTruckParts.com and enter your email address and order number.
2. Select the part(s) you need to return and follow the prompts. Tip: Uploading photos can help us expedite the process.
3. Select a shipping option and Click Submit.
If you need assistance with filing your return, please reach out to our customer service team via Live Chat, Mondays to Sundays from 7:00am to 11:00pm EST (4:00am to 8:00pm PST).
Any item purchased on ArsenTruckParts.com (unless noted as a non-returnable item below) must be returned within 60 days of purchase. All authorized returns must include all items and components that were included in the original package.
Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 60 calendar days for all products, regardless of the party at fault. ArsenTruckParts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
ARSENTRUCKPARTS.COM, LLC. DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF ARSENTRUCKPARTS.COM, LLC. REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part
SHIPPING
Note that delivery dates displayed on product detail pages and tracking information are estimates only.
ArsenTruckParts.com does not ship to PO Box, mailbox, and APO/FPO addresses. Orders placed with these types of addresses may result in delays.
Shipping charges (for both original orders and returns) are non-refundable for tires and aftermarket wheels.
DELIVERY TIMEFRAME
Most orders are processed for shipment or leave our warehouse within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from the date the packages leave our warehouse. Orders containing bumpers, doors, hoods, or other large parts may still qualify for free shipping. However, these items require special handling and are usually shipped via truck freight where delivery or transit times may take a bit longer (see Truck Freight information below).
In addition, there may be instances in which orders with multiple parts/items will have multiple tracking numbers depending on which warehouses the parts/items will be coming from. Please note that we disclaim all liability for orders that do not meet anticipated delivery dates.
TRUCK FREIGHT
Truck freight applies to orders with large parts or items—such as hoods, fenders, bumpers, etc.—that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight. Orders are usually processed for shipment within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States. In the event that your order is subject to additional charges, we will contact you via telephone or email with a revised shipping quote.
WHERE WE SHIP?
We Ship To All Around The World, Please Contact Us For Shipping Estimate.
BUY NOW, PAY LATER. Starting at 0% APR 
