Coin/banknote change machines Operator's ... - Comesterogroup

Fenix 

Coin/banknote change machines 

EN 

Operator’s Manual 

Code C27-M-FENIX-EN

DESCRIPTION OF THE SYMBOLS USED IN THIS 

MANUAL 

The following symbols are used in this manual in order to 

facilitate its understanding. 

Important information 

EN 

Read carefully before use 

Attention! 

3

Operator’s Manual Fenix 

DECLARATION OF 

CONFORMITY 

THE MANUFACTURER: Comesterogroup s.r.l. via M. Curie 8,20060 Gessate MI 

STATES: 

That the product: 

TYPE: Change Machine 

BRAND: Comesterogroup 

MODEL: Fenix 

Is compliant with the following European Directives and related amendments, and with the national laws that 

have acknowledged these directives: 

2004/108/EC 

2006/95/EC 

And that it has been designed in accordance with the following harmonised standards: 

EN 55014-1 

EN 55014-2 

EN61000-3-2 

EN61000-3-3 

EN62233 

EN 60335-2-82 used in combination with EN-60335-1 

Gessate, 15/06/2011 

Riccardo Chionna, Managing Director of Comesterogroup s.r.l. 

SAFETY INFORMATION 

This machine is fitted with safety devices to prevent potential damages originating 

from short-circuits and fires. 

These devices should never be disconnected from the circuit, 

removed or disabled for any whatsoever reason. 

If the devices must be disabled to carry out maintenance or servicing, 

work on the appliance only when the power supply has been switched 

off. 

All safety devices are compliant with current regulations. 

We recommend that the operator periodically check their correct 

operation. 

4

Risks deriving from using the machine 

If maintained in good operating conditions and installed correctly (according to the 

instructions of this manual), the machine does not pose any danger for the operator. 

Personnel responsible for filling the dispensers, switching the machine on and 

servicing it must take into account that all mobile parts, the doors and cash box may 

cause several types of injuries if incorrectly used. Therefore, it is always advisable to 

disconnect the machine from the power supply before performing any operation on 

the machine when it is open (maintenance, etc.). 

Electrical hazards: direct contacts during connection to the main 

power supply. 

Operations to be carried out by a qualified technician. 

Crushing risks when moving mobile parts of the machine. 

The machine must be opened and closed slowly and carefully. 

EN 

Hazards during machine installation and setup 

Follow the machine installation instructions below to minimise risks for people and 

property. 

Crushing risks during handling and positioning of the machine. 

The machine must be transported by a qualified technician 

experienced in the handling of loads (truck operators, etc.). 

Precautions: 

• Use suitable lifting devices and slings 

• Perform all operations in an area free from obstacles and people 

• Before lifting the machine, always verify that the load is stable and perform all 

operations while very carefully keeping the load as balanced as possible. 

5


Electrical hazards: direct contacts during connection to the main 

power supply. These operations must be performed by a qualified 

technician. 

Precautions: 

• Make sure that the distribution line is sized according to the power supply used by 

the machine. 

• Connect the system to ground before connecting the machine and the 

accessories. 

Hazards during machine maintenance 

Electrical hazards: direct contact with live parts within the electrical 

cabinet. 

Operations to be carried out by a qualified technician. 

Precautions: 

• Service the machine only after the main power supply has been switched off. 

Labels 

Warning labels have been installed on the machine close to dangerous areas. These 

labels contain traditional danger pictograms with symbols and/or reference 

indications. 

GENERIC DANGER RISK OF ELECTRICAL SHOCK EARTH 

6

GENERAL WARRANTY CONDITIONS 

Carefully read the following section for information on the general warranty 

conditions provided with this product. 

All products supplied by our company are covered by a 12-month warranty. The 

warranty period starts from the date of purchase (as stated in the invoice). The 

warranty covers only the ordinary operation of the machine and the guaranteed 

performance. Warranty repairs will be carried out in the manufacturer’s factory only. 

The manufacturer declines any responsibility for damage resulting from the use of the 

machine in environmental conditions different from those stated and in technical 

conditions other than those prescribed and stated in the technical documentation. 

The manufacturer also declines any responsibility for direct or indirect damage not 

related to faults. 

The warranty is void and null if the purchaser is insolvent in paying the established 

price. 

The warranty does not apply in the following cases: 

• Tampering with the label showing the serial number of the machine; 

• Damage or fault caused during transport 

• Damage or fault resulting from acts of vandalism, natural disasters or fraudulent 

acts 

• Incorrect or inappropriate installation of the product 

• Inadequacy or anomaly of the electric systems 

• Carelessness, negligence or lack of skill in using the product; 

• Failure to follow the operating instructions 

• Operations linked to alleged faults or inspections conducted for convenience 

• Unauthorised operations on the machine 

EN 

Unauthorised operation or manipulation of the goods supplied will result in the 

immediate cancellation of the warranty. The manufacturer hereby states that he has 

carefully considered, to the best of his knowledge and in compliance with 

manufacturing practices, the possibility that the operation of the goods supplied could 

be altered by malice by other subjects, but declines all responsibility whatsoever for 

unlawful behaviour or damage that may arise from fraudulent use of the goods 

supplied. 

7


Dear Customer, 

Thanks for choosing a Comesterogroup product. If you follow the instructions 

contained in this manual carefully, you will be able to enjoy the performance and 

quality of this machine over time. 

Please read the operation and maintenance instructions carefully, in compliance with 

the safety provisions, before using the machine and store this manual for future 

reference. 

Contents 

Contents .................................................................................................................... 8 

1. Introduction.......................................................................................................... 10 

2. Product overview ................................................................................................. 10 

3. Warnings.............................................................................................................. 11 

4. Handling and unpacking ...................................................................................... 11 

4.1 Receipt of the packaged product........................................................................................... 11 

4.2 Handling ............................................................................................................................... 11 

4.3 Unpacking............................................................................................................................. 12 

4.4. Identification of the machine ................................................................................................. 12 

4.5 Accessories .......................................................................................................................... 16 

5. Installation............................................................................................................ 17 

5.1 Overall dimensions ................................................................................................................ 17 

5.2 Wall anchorage ..................................................................................................................... 18 

6. Connections......................................................................................................... 19 

7. Starting the machine............................................................................................ 20 

7.1 Removing and replacing the cash box.................................................................................... 20 

7.2 Filling the dispenser with banknotes....................................................................................... 21 

7.3 Changing the programming of the banknote dispenser........................................................... 25 

7.4 Filling hoppers with coins....................................................................................................... 27 

7.5 Basic operation ..................................................................................................................... 27 

A. Change in coins .................................................................................................................. 28 

B. Change in Banknotes .......................................................................................................... 29 

C. Mix change ......................................................................................................................... 29 

8. Programming ....................................................................................................... 30 

8.1. Introduction.......................................................................................................................... 30 

8

8.2 Setup menu .......................................................................................................................... 31 

A Alarm ................................................................................................................................... 31 

B. Recharge dispensers........................................................................................................... 32 

C. Configuration ...................................................................................................................... 36 

8.3 Administrator Menu............................................................................................................... 42 

9. Care and maintenance ........................................................................................ 45 

9.1 Maintenance and cleaning of external surfaces....................................................................... 45 

9.2 Maintenance and cleaning of the interior ................................................................................ 45 

9.3 Periods of inactivity................................................................................................................ 45 

10. Troubleshooting and technical support.............................................................. 46 

11. Technical specifications..................................................................................... 47 

12. Appendices........................................................................................................ 48 

12.1 Removal from service and disposal...................................................................................... 48 

12.2 Electrical diagram................................................................................................................ 51 

EN 

9


1. Introduction 

This manual and its attachment provide all the information required to install the 

machine and all its components and use it, along with all the technical information for 

correct maintenance. 

The information in this manual can change without notice and is not binding upon 

Comesterogroup. While Comesterogroup has taken all measures to collect and check 

the information contained in this manual, it declines any responsibility for damage 

arising from the use of the manual. 

Unless otherwise specified, all references to companies, names, contacts and 

addresses used in the examples are purely fictional and have the aim of illustrating the 

operation of the product. The whole or partial reproduction in any form of this manual 

without the explicit authorization of Comesterogroup is strictly forbidden. 

2. Product overview 

Comesterogroup is happy to present Fenix, a new generation change machine 

offering superior performance capable of accepting both notes and coins and giving 

change according to the user’s preferences or in automatic intelligent mode. Coins 

may be inserted all at once in the pivoting drawer, making the product the perfect 

partner for medium to large game rooms. 

Fenix uses the CCTalk protocol to communicate with all peripherals and also has an 

advanced CPU with a removable SD card so that all accounting data and the event 

log may be exported with an SD card and processed on a personal computer in 

Excel. The SD card may also be used to clone the machine’s configuration 

parameters and export them onto another Fenix, all without the aid of an external 

programmer. 

To achieve maximum security against vandalism and theft, Fenix is supplied with 

special chrome-plated iron bars to protect the cash box and its contents. 

10

3. Warnings 

Read this manual carefully before installation. Acquiring familiarity 

with the information and prescriptions contained in this manual is 

essential for a correct use of the machine. Upon receiving the 

machine, verify that the machine and packaging have not been 

damaged during transport. 

Pay particular attention to electrical connections. Damage originating from the failure 

to comply with all the warnings provided in this manual is not covered by warranty. 

Specific symbols are used in this manual to emphasise specific instructions that must 

be carefully observed. 

4. Handling and unpacking 

4.1 Receipt of the packaged product 

Check upon receipt that the product has not been damaged during transport. If 

damage of any kind is visible, immediately report it to the carrier. 

After transport the package must be complete, that is, it must not: 

EN 

• Show dents, signs of shocks, deformation or breakages of the container. 

• Show areas that are wet or signs that would point out to the fact that the casing 

has been exposed to rain, frost or heat. 

• There must be no signs of tampering on the container. 

Check that the content of the package matches the order. 

4.2 Handling 

In order to avoid damage to the machine we recommend moving it 

only within its original package, using suitable handling machines. 

Follow the handling instructions printed on the container. Given the 

weight of the machine, it is advisable to handle Fenix with automatic or 

manual trolleys designed for the transportation of heavy loads. If this is 

not possible, slide the change machine on its base or on an axis with 

wheels as far as the site of installation. 

Fenix is fitted with four adjustable supporting feet that enable the machine to be 

levelled even on irregular surfaces and that enhance its stability. Adjust the height of 

these devices depending on the characteristics of the resting surface. 

Following initial inspection, put the apparatus back in its box for transportation to its 

final location. 

11


It is advisable to: 

Avoid dragging the machine. 

Avoid tilting the container or resting it on one side during transport and handling. 

Avoid bumping the machine. 

Avoid leaving the machine exposed to the weather (even if still in the package). 

4.3 Unpacking 

After being tested and equipped the machine is delivered within a corrugated carton 

package which ensures it is protected during transport and handling. 

To simplify the loading/unloading of the machine, even if special machinery is used, 

the container is usually placed on a special wooden pallet. 

Unpack the machine following the instructions printed on the 

container. 

Both the cardboard package and the pallet meet the standards for 

recycling and disposal (follow current local regulations). 

4.4. Identification of the machine 

Figure 1 shows the nameplate with the main operating specifications and identification 

data. Pay particular attention to the serial number printed on the box. 

Always mention this number any time you require service, parts, repairs or information 

relative to the operation of the machine. 

Fig. 1 

The machine’s identification plate must always be clearly readable. It 

is prohibited to remove it or tamper with the data printed in it. If the 

nameplate is damaged or is lost, it is necessary to order a 

replacement from the manufacturer. The plate is assembled on the 

machine. It is important to remember that the warranty is associated 

with machine’s identification number. 

12

DESCRIPTION OF COMPONENTS (external view): 

EN 

A. Hopper filling opening with lock 

B. Pivoting drawer 

C. Display 

D. Selection buttons 

E. Banknote feed 

F. Central compartment with lock 

G. Coin dispensing area 

H. Banknote dispensing area 

13


DESCRIPTION OF COMPONENTS (external view): 

I. Hopper loading channels 

L. Main switch 

M. Feed hopper 

N. Coin mechanism 

O. Banknote reader 

P. Pivoting drawer (open) 

Q. Banknote dispenser 

R. Coin dispenser hopper 

S. Banknote compartment 

14

DESCRIPTION OF COMPONENTS 2 (internal view): 

EN 

T. Buzzer 

U. CPU 

V. SDcard slot 

Z. Banknote reader 

15


4.5 Accessories 

The machine is supplied as standard with the following accessories: 

• Operator’s Manual 

• Anti-theft bars made of special chrome-plated steel 

• Funnel for manually loading hoppers 

• SD card (already installed) 

• Keys to open the compartments: 

Two keys are supplied for each of the three locks fitted on the machine. 

It is advisable to separate them and keep one copy of each key in a safe place 

different from the ones on the bunch of keys normally used. 

It is also advisable to note the serial number chiselled on each key in order to be 

able to request a copy to Comestero Group in case of loss. 

• Programming key: for accessing the configuration menu. 

Keep the programming key in a safe place. 

16

5. Installation 

5.1 Overall dimensions 

The figure below (fig.2) shows the overall dimensions of the machine and should be 

used as reference during the positioning and installation of the machine. 

EN 

Fig. 2 

17


5.2 Wall anchorage 

It is advisable to fix the machine to the wall using expansion plugs. 

Felix has four pre-drilled holes on the rear of the cabinet to allow the machine to be 

fixed to a wall and two holes on the base for floor anchoring (Fig. 3). 

Fenix also has four adjustable supporting feet to permit levelling and improve stability, 

even on an uneven surface. Adjust the height of the feet as appropriate to the 

supporting surface. 

Fig. 3 

18

6. Connections 

All electrical connections of the machine are already installed except 

the power supply. Before connecting the machine to the power 

supply, check that the main switch situated in the top compartment 

inside the change machine is in position “0” or OFF, as shown in 

Figure 4. 

Fig. 4 

Check that the rating of the outlet to which the machine has to be 

connected matches that of the machine and is protected by a 

differential magneto-thermal switch with appropriate specifications. 

Connect the machine to the mains using the cable supplied (the 

cable that is pre-assembled in the main machine switch, situated on 

the rear of the machine). 

EN 

Note: for installation instructions, refer to the specific regulations concerning 

protection against contact with electric components. 

19


7. Starting the machine 

Read the instructions provided below carefully before beginning to use Fenix. 

7.1 Removing and replacing the cash box 

The hoppers and cash box are located in the central compartment of the change 

machine, protected by a safety lock. Open the central door 180° to access the cash 

box. 

The cash box contains all banknotes introduced through the banknote reader and extra coins 

if both hoppers are overfull, as well as any coins that may be used exclusively in the cash box 

compartment. 

To remove the cash box, release it from the side supports holding it onto the cabinet, 

using the chrome-plated handle and the appendix on the top of the dispensing 

tray(Fig.5). 

To replace the cash box, lift it by the handle and the appendix, rest it on the bottom of 

the compartment and slide it towards the back of the cabinet until it is in contact with 

the cabinet’s side supports. 

When it is in position, lift the cash box a little so that it fits into the supporting prongs 

and push it all the way in (against the front surfaces of the hoppers). 

N.B. Inserting the cash box incorrectly could cause the machine to malfunction 

(always make sure that the cash box is resting perfectly against the hopper). 

Fig.9 

Fig. 5 

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7.2 Filling the dispenser with banknotes 

Banknotes are dispensed by the Puloon Technology LCDM2000 device installed in the 

lower compartment of the change machine (fig. 6), which may be accessed using one 

of the 3 keys provided. 

The Puloon LCDM2000 device has two drawers for storing banknotes to be 

dispensed and one reject drawer in which banknotes considered unsuitable are 

stored. 

The drawers are supplied in the appropriate format for the type of banknote specified 

when purchasing the change machine(fig.12). 

EN 

Fig. 6 

Each drawer containing banknotes may be filled with notes of a single type only, so 

Fenix can dispense two different types of notes. 

Follow these instructions to fill the drawers: 

1. Shuffle the banknotes repeatedly before putting them in the drawer, especially if 

they are new (fig. 7) 

Fig. 7 

21


2. Put the notes together in a single bundle (fig. 8) 

Fig. 8 

3. Open the lid of the drawer and lift the pressure surface, locking it in place(fig. 9) 

Fig. 9 

4. Check the type of guide to be used, according to the dimensions of the banknotes. Size 

S for € 5-10-20 and size L for €50 and up. 

22

5. Put the bundle of notes in the drawer (fig. 10) 

Fig. 10 

6. Release the pressure surface so that it presses down on the notes (fig.11) 

EN 

Fig. 11 

7. Before putting the drawers back in their compartments, press down on the notes 

as shown in fig. A (also shown on the lid of the drawer). This permits correct 

positioning of the first banknotes to be dispensed (incorrect positioning of banknotes 

is shown in figure B). 

Check that the banknotes are positioned as shown in the figure before placing the 

drawer in its compartment. 

Fig. A Fig. B Fig. F 

C 

23


8. Place the drawers in their housings (fig.12) 

Fig. 12 

N.B. Placing the banknotes in their drawers incorrectly could cause malfunctioning 

(always make sure that the banknotes have been inserted correctly and the 

drawers are in their proper compartments). 

24

7.3 Changing the programming of the banknote dispenser 

To change the initial configuration parameters of the banknote dispenser, set the dip 

switches positioned in the top part of the banknote dispenser. 

The dip switches are normally positioned as follows: the first 5 Dip Switches in the ON 

position and the 6th in the OFF position, as shown in Fig. 13. 

Dip Switch 7 refers to the lower drawer in the second note dispenser (at the bottom). 

Dip Switch number 8 refers to the top drawer of the first note dispenser. 

Dip switch settings allow you to pilot the type of dispensing of banknotes in drawers. They 

should be set on the basis of the size of the banknote contained in each individual drawer. 

Follow the instructions in the table below to set the dip switches correctly. 

EN 

Fig. 13 

25


ADMINISTRATION OF INCOMING AND OUTGOING BANKNOTES FOR FENIX 

BANKNOTES 

Banknotes 

acceptable 

by NV10 

May be 

accepted 

Banknotes that Puloon may dispense 

Height 

62mm 

Minimum 

Width 

100mm 

Maximum 

Height 

78mm 

May be dispensed but not 

recommended 

120 x 62 

Width 

162mm 

Banknot 

e guides 

(right & 

left) 

Model S 

27 mm 

Dip Switch settings 

Dawer 

Drawer 

Super.1 

Infer.2 

Dip Switch 

Dip 

8 

Switch 7 

OFF OFF 

May be 

accepted 

May be dispensed 

127 x 67 

Model S 

27 mm 

OFF 

OFF 

May be 

accepted 


133 x 72 

Model S 

27 mm 

OFF 

OFF 

EURO 

May be 

accepted 


140 x 77 

Model L 

12 mm 

ON 

ON 

May be 

accepted 

May be 

accepted 

May be 

accepted 

May not be dispensed 

147 x 82 

May not n 

be dispensed 

153 x 82 


160 x 82 

/ / / 

/ / / 

/ / / 

May be 

accepted 


135 x 70 

Model S 

27 mm 

OFF 

OFF 

May be 

accepted 


142 x 75 

Model L 

12 mm 

ON 

ON 

POUND 

May be 

accepted 


149 x 80 

/ / / 

May not 

be 

accepted 

(too high) 


156 x 85 

/ / / 

N.B Values outside the specified range are shown in bold type. 

N.B. Dip Switch settings take into consideration the shortest side of the banknote. 

N.B. The machine must be restarted whenever dip switch settings are changed. 

26

7.4 Filling hoppers with coins 

Fenix has a device for automatically filling hoppers whenever coins are fed in through 

the pivoting drawer on the front panel. 

The first time the machine is used, or whenever necessary, the change machine 

hoppers may be filled using the filling chutes. 

To fill hoppers manually, refer to section 8.2/B.2. 

Use the feeding funnel provided (fig.14) to feed coins into the hoppers correctly, then 

set the value fed as described in the section on this topic. 

EN 

Fig. 14 

7.5 Basic operation 

Fenix has a graphic display (B) to guide the user through basic functioning and 

configuration procedures. 

There are 4 triangular backlit selection buttons on the display for selecting the 

functions in the four corners of the display. 

From the initial screen the user can select the language in which Felix will show 

information on the display. Press the button in the corner with the desired language, 

and the display will appear in the selected language. 

27


To start using Fenix, the user must insert coins into the pivoting drawer all at once and 

then close it again, or introduce banknotes to be changed. The machine will turn on 

and the following screen will appear: 

Coins 

60.00 € 

Choose better 

payout 

Mix 

Banknotes 

Fenix will offer the user three change modes. 

• If you select Coins, change will be given in coins 

• If you select Banknotes, change will be given in notes 

• If you select Mix, change will be given in a combination of notes and coins. 

A. Change in coins 

If you select Coins, change will be given in coins and the display will show: 

In the example above, if you put in 20 euro, you may choose to obtain change in 2 

euro or 1 euro coins or automatic change with a combination of 1 and 2 euro coins. 

While the change is being given, the display will show: 

28

B. Change in Banknotes 

If you select Banknotes, change will be given in notes. The credit introduced may 

therefore be converted into banknotes; you may also choose the value. The display 

shows the following screen: 

In the example above, if you put in 20 euro, you may choose to obtain change in 5 

euro or 10 euro banknotes, or automatic change with a combination of 10 and 5 euro 

notes. 

C. Mix change 

If you select Mix, change will be given in a combination of notes and coins. 

The display will show the following screen: 

EN 

You may select MORE or LESS to change the proportion of banknotes and coins. 

Select GO to start giving change. 

N.B. If the machine is out of either banknotes or coins, the display will indicate this. 

29


8. Programming 

8.1. Introduction 

Fenix may be programmed without the aid of an external programmer, simply using 

the buttons on the corners of the display. 

To access Fenix’s configuration menu, you must insert the programming key in the 

lock shown in the figure and turn it clockwise(fig.13). 

Fig. 13 

WARNING! 

If you leave the key all the way to the right, whenever you exit the configuration 

menu or turn on the machine you will be asked if you want to load the default 

configuration. It is therefore advisable to put the key back in its starting position all 

the time (turn it all the way to the left, anti-clockwise). 

30

The display will show the following: 

ALARM 

SETUP 

RECH 

Select an 

operation 

SET 

ESC 

8.2 Setup menu 

From the setup menu you can choose 3 sub-menus: 

• Alarm 

• Recharge 

• Configuration (with password only) 

EN 

A Alarm 

If you select “ALARM” in the setup menu, you will see all the alarm signals that are 

preventing the machine from working properly. 

Select “>>” to go forward and display other alarms. 

Select “ESC” to exit. 

31


B. Recharge dispensers 

If you select “RECHARGE” you will be able to access the function for recharging the 

dispensers installed in Fenix. 

Select “AUTO” to recharge automatically (automatic recharging is for coins only). 

Select “MANU” to recharge manually (coins and banknotes). 

B.1 Automatic recharging (coins only) 

Select “AUTO” on the recharge menu to access the automatic hopper recharging 

function. Insert coins in the pivoting drawer. Fenix will start to count them and divide 

them between its two hoppers. The display will show the following message: 

When it has finished counting, the display will show the value entered: 

32

B.2 Manual recharging (coins and notes) 

Select “MANU” on the recharge menu to access the manual hopper recharging 

function. Insert coins in the hoppers manually and then set the value introduced into 

hopper 1 (HOP1), hopper 2 (HOP2) and in banknote dispenser 1 (BAN1) and 

banknote dispenser 2 (BAN2). 

HOP1 

RECHARGE 

MANUAL 

BAN1 

EN 

COINS: Hop1 0 HOP2 

BANKNOTES: BAN1 BAN2 

HOP 2 

BAN2 

Select the dispenser using the buttons at the corners of the screen; supposing you 

want to recharge hopper 1, the display will show the screen below: 

Select ADD to increase the value, and the display will show: 

33


The first numerical row indicates the max. value that may be inserted, while the middle 

row shows the value to be set, and the last row indicates the minimum value that may 

be introduced. 

Select “>>” to move among figures. 

Select “+” to increase the value of the selected figure. 

Select “OK” to confirm. 

Repeat the operation for the banknote dispensers. 

Similarly, if we wish to recharge the first banknote dispenser drawer, the display will 

show: 

The display will show the following when “ADD” is selected: 

34

The first numerical row indicates the max. value that may be inserted, while the middle 

row shows the value to be set, and the last row indicates the minimum value that may 

be introduced. 




EN 

35


C. Configuration 

Select “CONF” on the setup menu to access Fenix’s configuration settings. These 

settings are password-protected to prevent tampering with the system. The display 

will show the following screen: 

For password activation and management, refer to “Administrator/setup menu 2” 

(page 32). The default password is: 111111 

When you enter the password the test and maintenance menu will appear: 

ENAB 

Setup 

Test & maintenance 

MANU 

CONF 

ESC 

You may use the test and maintenance menu to perform verification, maintenance 

and configuration operations. 

C.1 Enabling peripherals 

The system will show the following screen when “ENAB” is selected: 

ON >> 

Device 

Hopper evolution 

Address 04 

Enabled 

OFF 

ESC 

36

The display shows the peripheral and its address at the top and its status at the 

bottom; it may be enabled or disabled by selecting “ON” and “OFF”, respectively. 

Select “>>” to move on to the next peripheral. 


Peripherals that may be enabled or disabled: 

• Hopper 1 

• Hopper 2 

• Banknote dispenser Banknote 1 

• Banknote dispenser Banknote 2 

• Banknote reader 

• Banknote reader 2 (optional) 

• Coin mechanism 

C.2 Maintenance 

Select “MANU” from the test and configuration menu to perform the following 

maintenance operations: accounting and export. 

EN 

• Accounting 

37


Select “ERAS” to reset partial and/or total accounting: 

Select “SHOW” to show accounting data: 

TOT 

Show 

accounting 

PART 

Select an 

action 

ESC 

Select the type of accounting to be displayed: “TOT” for total accounting or “PART” 

for partial accounting. 

Select “>>” and “

Attention! To prevent inconsistencies in accounting, reset 

partial/total accounting and hopper content whenever you change 

c 

machine programming. 

• Export 

Select “EXP” in the maintenance menu to export/import the Fenix configuration to an 

SD card. This allows you to “clone” a machine. 

EXP 

IMP 

Export or Import 

configuration 

Select an 

action 

RST 

ESC 

Select “EXP” to export the current Fenix configuration to an SD card. 

Select “IMP” to import a configuration to Fenix. 

Select “RST” to reset the factory configuration. 

EN 

C.3 Advanced maintenance 

In the maintenance menu, select “>>” to go to the “Maintenance 2” screen which may 

be used to set advanced maintenance parameters. 

39


From this menu you may perform the following operations: 

• Selecting a removable memory “MEMO” (memo indicates the amount of space 

available on the sd card) 

• Emptying the hopper “EMPT” 

• Setting the clock “CLK” 

• Selecting a removable memory “MEMO” 

Select “MEMO”, then select SD. The names and sizes of the files created will be 

shown. 

SD 

Memory 

Select a 

memory 

ESC 

• Emptying the hopper “EMPT” 

If you select “EMPT” the Hoppers will be emptied. You may select the hopper to be 

emptied, the value to be emptied, and if you wish, you may decide to empty both of 

Fenix’s hoppers at the same time. 

Select “>>” to choose which hopper to empty. 

If you select “ALL”, the hopper will be emptied in steps of 250 pieces. 

Select “5 euro” or “20 euro” to indicate the value to be emptied. 

40

Alternatively, you may empty the hopper up to the value set (set point) using the 

manual recharging procedure. The display shows the following screen: 

Select “GO” to start emptying the hopper up to the set point. 


Select “>>” to go on to the next page. 

You may empty the hoppers completely using the complete emptying function. The 

display shows the following screen: 

EN 

Select “GO” to start completely emptying the two hoppers 


Select “>>” to go on to the next page. 

41


• Setting the clock “CLK” 

Select “CLK” to change the time. 

+ 

Time setting 

Hour 

>> 

23 

00000 

OK 

0 ESC 




8.3 Administrator Menu 

In the “setup test & maintenance” menu, select “CONF”. 

SCAN 

MANU 

Setup 

Test & maintenance 

CONF 

ESC 

The “Administ. Setup" menu will appear. 

42

Select “CONF” to go to “SET UP 1” and “SET UP 2” (by selecting “>>”) in which you 

may: 

SETUP 1 

• Enable/disable the function for accepting 

50 cent coins: “CASH” 

CASH 

Setup 1 

SAVE 

• Save the selected settings: “SAVE” 

Select an 

action 

>> ESC 

CASH: enable/disable the function for accepting 50 

cent coins 

SAVE: save the selected settings. 

SETUP 2 

• Set the password: “PWD” 

• Change the language: “LANG” 

PWD 

Setup 2 

Select an 

action 

LANG 

EN 

ESC 

PWD: set the password 

LANG: change the language 

> 

Choose the 

default language 

IMP 

ESC 

To change the default language, select “>>” or “


To export/import the language, the display will show: 

EXP 

IMP 

Export or Import 

languages 

database 

ESC 

Select “EXP” to export or “IMP” to import the language database with the SD Card. 

Finally, in the “Administ. Setup” menu, select “OVERP” to view and/or delete the 

overpay log. 

CANC 

Overpay 

LIST 

Select an 

action 

ESC 

CANC: delete overpay list 

LIST: show overpay log 

N.B. to set the default values again, turn the key all the way clockwise when 

turning on the machine. The display will ask you if you wish to load the default 

configuration. 

The machine will ask you for a password. For security reasons, you must request a 

password by calling Comesterogroup’s post-sales service. 

44

9. Care and maintenance 

All maintenance inside the machine must be carried out when the 

power supply has been switched off. 

Follow the warnings carefully so that the machine is always in the best 

operating conditions, preventing dangerous situations or situations 

which would render the warranty null and void. 

9.1 Maintenance and cleaning of external surfaces 

Keep the exterior surface of the machine clean; use a damp cloth with water or a mild 

cleaning solution. 

Do not use aggressive chemical solvents that may damage the finishing of the 

machine. Do not dip or expose the machine directly to water or liquids of any nature. 

Do not clean the machine with a jet of water. Periodically check the surface of the 

machine, taking particular care to the areas that could be dangerous for the user due 

to normal operating conditions or wilful damage (sharp or bent metal sheets, rust, etc.) 

For information on how to order replacement parts, refer to the “Spare Parts” section. 

EN 

9.2 Maintenance and cleaning of the interior 

Clean the machine interior with a damp cloth; use only compressed air to clean the 

electronic components. 

Regularly inspect the connections of all cables and verify that the connection cables of 

the devices have integral insulation and are not excessively bent. If the cables or their 

connectors are damaged, replace them immediately consulting manual “Spare Parts” 

for information on the correct codes. 

9.3 Periods of inactivity 

We recommend turning the machine off by means of the main power switch located 

inside the case for short periods of inactivity when the machine will not be used for 

two or three days. If the machine will not be used for a long period of time, it is 

advisable to disconnect it from the power supply and detach the plug from the wall 

socket. To protect the machine from dust, cover it and store in a dry and ventilated 

location. 

45


10. Troubleshooting and technical support 

This section presents the principal faults that may occur during operation and the 

corresponding possible solutions in order to minimise or completely eliminate machine 

shutdowns. 

If the fault is not among those listed below or if it is there but the 

suggested solution does not solve the issue, call our after-sale 

service at the following number: 02/95781111 

Problem 

The machine doesn’t switch on. 

Solution 

Check that the cable is plugged in. 

Check that the main switch is in the “I” 

position. 

Check that the 2 protective fuses have not 

been burnt. 

The machine does not accept 

banknotes. 

The machine does not recognise coins 

inserted. 

Counting doesn’t start. 

The machine does not dispense 


The machine accepts banknotes but 

does not credit them. 

Check that there are no banknotes 

jammed in the bottom of the reader. 

Check that the level of banknotes in the 

cash box does not prevent banknotes from 

falling as they come out of the reader. 

Check the sensors of the validating coin 

mechanism. 

Check that coins have not already been 

inserted and counted. 

Check that the dispensers are full and 

connected to the machine correctly. 

Check that the level of banknotes in the 

cash box does not prevent banknotes from 

falling as they come out of the reader. 

Check that the denomination of the 

inserted banknote has been configured in 

the table with the banknote values. 

46

The reader does not accept all 


The machine does not dispense 

banknotes even though it is full. 

Detach the reader, open it and use a damp 

cloth to clean the upper and lower section 

of the LED sensors. 

Check that the reader is closed. 

Check that there are no bills or banknotes 

jammed in the dispenser or dispensing 

channel. 

Check that the banknotes are positioned 

correctly in the drawers. 

Check that the drawers are inserted in their 

seats correctly. 

11. Technical specifications 

Power supply: 

230V / 50Hz 

Current consumption: 

120 VA 

Dimensions (lxhxw) (mm): 

340x1515x497 

Weight (kg): 

95 (circa) 

Banknotes that may be dispensed: 

20/10/5/50 Euro 

Coin or token capacity: 6800 (0,50) 6800 (1,00) 6400 (2,00) 

Banknote or bill capacity: 

1000 (x2) 

Pivoting drawer coin capacity 250 (€1.00) 

Cash box coin capacity: 10000 (1,00€) 

Installed peripherals: 

Electronic coin mechanism: Comesterogroup RM5 HD 

Banknote reader: Innovative Technology NV10 (x2 – second unit optional) 

Coin hopper: Hopper Suzo Evolution (x2) 

Banknote dispenser: Puloon Technology LCDM2000 (x1) 

EN 

47


12. Appendices 

12.1 Removal from service and disposal 

At the end of its life cycle, the machine must be removed from service and disposed 

of through an authorised collection centre. 

Remove the machine from its installation place, empty all coins and remove the power 

cable. Contact Comesterogroup to arrange for collection of the unused machine. 

Call number 02/95781111. 

It is mandatory to dispose of the machine pursuant to Legislative Decree 25/07/2005 

no. 151. 

Please read the following sections carefully. 

Since December 31, 2006, precise criteria have been established with regard to the 

Disposal of Waste Electronic and Electrical Equipment (WEEE), with the purpose of 

protecting the environment. 

This machine falls within the field of application of Legislative Decree 151/2005, 

Attachment 1B, clause 2, paragraph 1 as: 

7.6 Change machine/coin mechanism 

10.2 Automatic dispenser of cash or products 

In summary: 

• This machine cannot be disposed of as urban waste, but must be collected 

separately through a special collection facility. 

• Dealers will collect used machines for free, then they will send them to specialised 

collection centres so that they can be correctly disassembled and any reusable 

material can be recycled. 

• Special centres have been set up for collection of used electric and electronic 

equipment (RAEE). Users can return used machines to their dealers when a new, 

equivalent machine is purchased. 

• These machines or their parts are potentially harmful for the environment and 

human health if used incorrectly or if not disposed of pursuant to the present 

procedure, due to some substances being present in the electronic components. 

48

• The symbol representing a crossed-out trash bin, well visible on these machines, 

means without doubts that the machine has entered the market after August 13, 

2005 and that it must collected separately. 

Sanctions applicable in case of unlawful disposal of this kind of waste: 

1. Retailers, as specified in Article 6, paragraph 1, letter b), who fail to collect used 

electric or electronic equipment free of charge or without reason, shall be 

penalised with an administrative sanction ranging from 150 to 400 Euro for each 

machine that has not been collected or has been collected upon payment of a fee. 

2. Manufacturers who fail to organise a separate waste collection system for 

professional used electric and electronic equipment, as stated in Article 6, 

paragraph 3, and fail to implement collection, delivery, treatment and recovery 

procedures for used electric and electronic equipment, as per Articles 8, 

paragraphs 1 and 9, paragraph 1, 11 - paragraphs 1 and 12 - paragraphs 1, 2 

and 3, and, except for the latter operations, fail to sign agreements in accordance 

with Article 12, paragraph 6, are penalised with an economic administrative 

sanction ranging from 30,000 to 100,000 Euro. 

3. Manufacturers who after August 13th 2005 fail to provide a financial guarantee at 

the time of introduction of an electric or electronic equipment in the market, in 

compliance with Article 11, paragraph 2, or 12 - paragraph 4, are penalised with 

an economic sanction ranging from 200 to 1,000 Euro for each machine 

introduced in the market. 

4. Manufacturers who fail to provide in the instructions for use of electric or electronic 

equipment the information specified in Article 13 - paragraph 1, are penalised with 

an economic administrative sanction ranging from 200 to 5,000 Euro. 

5. A manufacturer that, within one year from the launch on the market of any new 

WEE, does not provide the instructions pursuant to article 13- section 3 to re-use 

centres and treatment and recycling plants will incur a monetary sanction of Euro 

5,000 to Euro 30,000. 

EN 

49


6. Manufacturers who, after August 13 th 2005, introduce electric or electronic 

equipment without the indication or symbol specified in Article 13, paragraphs 4 

and 5 on the market, shall be penalised with an economic administrative sanction 

ranging from 200 to 1,000 Euro for each item of equipment introduced in the 

market. The same economic administrative sanction shall also apply if the 

indications and symbols are not compliant with the requirements stated in Article 

13, paragraphs 4 and 5. 

7. Manufacturers who are not registered with the Chamber of Commerce, in 

compliance with Article 14, paragraph 2, and who introduce in the market electric 

and electronic equipment, are penalised with an economic administrative sanction 

ranging from 30,000 to 100,000 Euro. 

8. Manufacturers who, within the term specified in Article 13, paragraph 8, fail to 

communicate the information specified in Article 13, paragraphs 4, 3 and 5 to the 

national register of the entities obliged to dispose of electric and electronic 

equipment. 

9. With the exceptions set out by article 5 section 2, everyone that after July 1, 2006 

launches on the market WEE containing substances listed in article 5, section 1 or 

further substances identified pursuant to article 18, section 1, will incur a monetary 

sanction of Euro 50 to Euro 500 for each device that enters the market or of Euro 

30,000 to Euro 100,000. 

50

1 

2 

+12V c c 

+12V c c 

+12V c c 

+12V c c 

GND 

3 

GND 

3 

GND 

GND 

USC. 8 

GND 

USC. 5 

GND 

USC. 7 

USC. 6 

P E 

1 

4 

1 

2 

5 

2 

4 

3 

6 

5 

6 

5 

7 

9 

8 

7 

8 

10 

9 

9 

10 

GND 

11 

1 

3 

+12V c c 

GND 

G ND 

+24V c c 

USC. 3 

USC. 4 

USC. 5 

USC. 7 

USC. 6 

USC. 8 

12 

+24Vcc 

P E 

2 

2 

1 

4 

3 

3 

4 

6 

5 

2 

3 

3 

5 

GND 

1 

5 

9 

+24Vcc 

7 

GND 

8 

+12Vcc 

GND 

1 

4 

1 

2 

+24Vcc 

10 

GND 

2 

3 

4 

3 

1 

4 

OUT 1 

1 

1 

2 

5 

2 

OUT 2 

2 

4 

3 

6 

5 

3 

6 

5 

7 

9 

8 

7 

8 

10 

9 

+12Vcc 

9 

1 

10 

GND 

2 

1 

11 

OUT 2(GND) 

12 

2 

DATA 

2 

1 

+12Vcc 

5 

4 

3 

6 

5 

C C TALK 

GND 

+12Vcc 

16 

17 

18 

19 

20 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

15 

GND 

VDD 

Vo 

RS 

RW 

E 

D0 

D1 

D2 

D3 

D4 

D5 

D6 

D7 

A 

K-CS3 

CS1 

CS2 

/RST 

VEE 

DATA 

8 

DATA 

1 

11 

15 

2 

1 

11 

15 

2 

15 

16 

4 

L 

L 

L 

O 

A 

D 

F 

L 

F 

L 

I 

N 

E 

12.2 Electrical diagram 

REV 

C 

START COUNT 

BUTTON 

LOWER RIGHT 

BUTTON 

UPPER RIGHT 

BUTTON 

LOWER LEFT 

BUTTON 

UPPER LEFT 

BUTTON 

PROGRAMMING 

BUTTON 

1 2 1 2 1 2 1 2 1 2 

+ - + - + - + - 

1 2 

P E 5 

P E 4 

P E 6 

P E 7 

P E 0 

cod. C4-22-12808B--- 

cod. C4-22-12807--- 

cod.1058-40-0023-B 

4 

5 

6 

7 

0 

J16 

P E 

P E 

P E 

P E 

P E 

7 8 9 4 5 6 7 

POLO ON 

1 

2 

1 2 3 

1 2 5 6 

J17 

J3 

J4 

RXD 

TXD 

cod.1058-40-0028-A 

CCT ALK J25 

Type 8/9 GND 

RX 

TX 

BUTTON LIGHTING 

BUTTONS 

DATA 

J20 CCT ALK TYPE 5 

MCB1 REV . 04 

J9 

IIC INTERFACE 

cod.1058-40-0012-A 

COMESTERO 

SEPARATOR 

cod.1058-40-0005-A 

Cn3 

J2 

OUT PC1 1/PC12 

1 2 3 4 5 6 7 8 9 10 

OUT 2 

OUT 1 

GND 

+12Vcc 

J19 NV9-10 BANK READER 

J1 

FAN-LED-BUZZER 

11 

15 

24 V AC 

COIN 

VALIDATOR 

GRAPHICAL LCD DISPLAY 

BANKNOTE COLLECTION 

LIGHTING 

BUZZER 

(RES 1K 1/4 WATT) 

J1 1 

J21 

1 3 4 

J6 

1 2 

1 2 

cod.1058-40-0010-A 

OUT 2(GND) 

+12Vcc 

1 2 

OUT 

+12Vcc 

1(G ND) 

cod.1058-40-001 1-B 

c od. C 4-22-12803---- 

TOKEN DISPENSER 

CCT ALK Rm5 HD 

1 3 

DATA 

GND 

+12Vcc 

c od. C 4-22-12802--- 

+12Vcc 

GND 

DATA 

DATA 

BANKNOTE 

READER NV 10 

GND 

VDD 

Vo 

RS 

RW 

E 

D0 

D1 

D2 

D3 

D4 

D5 

D6 

D7 

CS1 

/RST 

CS2 

K-CS3 

VEE 

A 

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

12 

13 

14 

15 

16 

17 

18 

19 

20 

AUTHOR: 

10 A DISPLA Y LCD GRAFICO 

24 V AC 

192 X 64 5 V 

220 V AC 

250 V A 

(Toric) 

M.MILELLA 

TITLE: 

SCHEMA ELETTRICO FENIX 

SIZE A4 DOCUMENT NUMBER: 

CODICE: S. E. 0014 

DATE: 25/07/2011 1 of 1 

FUSE 5 A T 

cod.1058-40-0014-A 

EN 

+12Vcc 

GND 

GND 

DATA 

ADDRESS SELECT 1 

DATA 


+24Vcc 

+24Vcc 


CON 4X3 

CON 5X2 

Jumper Select 

10 

GND 

GND 

DATA 

GND 

+24Vcc 

GND 

+24Vcc 

1 4 7 8 10 

DATA 

+24Vcc 

+24Vcc 

HP ADD 

Select Address 

GND 

GND 

DATA 


FUSE 2 X 1,6A T 

L:2X2.5mH 

R:1.0Mohm 

C:0.22MicroFarad 

C 1/2: 2X2200pF 

N 

G 

SW 

N 

G 

C C1 

C2 

DATA 


+24Vcc 

+24Vcc 


CON 4X3 

CON 5X2 

Jumper Select 

Line input 

230V ac 50 Hz 

Hopper 1 

10 

cod. C4-22-12815--- 

cod. C4-22-12815--- 

GND 

GND 

DATA 

GND 

+24Vcc 

GND 

+24Vcc 

1 4 7 8 10 

DATA 

+24Vcc 

+24Vcc 

HP ADD 

Select Address 

cod.1058-40-0003-A 

GND 

+12V c c 

HOPPER AZKOYEN U 

1 7 

1 2 

11 

GND 

DATA 

DATA 

VOLTAGE 

REDUCING BOARD 

GND 

R E G . 

1 7 8 

+12V c c 

1 5 

R E G . 

BANKNOTE 

READER NV 10 

GND 

DATA 

+12V c c 

cod.1058-40-0027-A 

Hopper 2 

51


52

53 

EN

Operating Manual Nexus 

EN 

Comesterogroup Italia S.r.l. 

Via Marie Curie 8, 20060 Gessate (MI) 

Tel : +39 02 95781111 Fax:+39 02 95 380178 

www.comesterogroup.it comestero@comesterogroup.it

Coin/banknote change machines Operator's ... - Comesterogroup

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