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Abstract: A workload adjustment is an important factor in any type of work. Adjustment of physical workload must be maintained in balance to make
employees not burnt out by excessive workload when carrying out their activities. Excessive workload can lead to decreased work productivity, work
motivation, work injuries, and reduced concentration. This service company is one of the state companies run in shipping and logistics services
businesses. It must be able to control the workload to make it appropriate for its employees. The service company owns many subsidiaries throughout
Indonesia, although difficult to evaluate, this company must be able to balance the physical workload in its entire company. One example from the
branch of Malang Raya showed an unbalanced physical workload. Therefore it is necessary to measure the workload in this study by applying the
Cardiovascular Load (CVL) Method. This method is used by several previous studies to measure the physical workloads. The measurement instrument
to gauge the physical workload is an oximeter. Participants in this study were the employees with a total amount of 30 people. It conveys an average
result of 40.75 % from 30 employees taken of the branch of Malang Raya. This result measurement categorized as high classification of workload so
that improvements are needed to help in balancing the physical workload which experienced by most of its employees. From the workload
measurement, this service company should consider the evenly distributed tasks or workloads over each employee in this company, especially for those
who have experienced physical overload. In addition, it is necessary to consider additional employees at branches of service companies whose working
conditions had reached the workload limit. As for the next researcher, it can be analyzed to see the mental workload and employee needs for each
branch of this service company.
high physical workload in a management system will affect an 30 - <60% = Required repairs
activity, so that it will affect in the declining of employee’s work 60 - <80% = Work in no time
quality. 80 - <100% = Immediate action required
> 100% = Not allowed to move
4 RESULT After obtaining the calculation results for the pulse
The next data that will be presented here is a recapitulation of rate experienced by employees at the branch office, the next
physical workload observation obtained from employees at step is to classify each physical workload experienced by
Malang Raya branch office which taken by oximeter device. service company office employees at the branch. The results
The data obtained are as follow: of the classification in table 2 are as follows:
Table 1 Table 2
Employees Pulse Rate Recapitulation Data The CVL Calculation of Employee’s Physical Workload
Employee’s
No. Age Result Workload Category
id
average results suggest that needs repair to the physical Psychology:Human Perception and Performance, Advance
workload of employees at Malang Raya branch office. online publication.
http://dx.doi.org/10.1037/xhp0000638
4 ANALYSIS [3] Cédric St-Onge ,Nadjia Kara, Omar Abdel Wahab, Claes
The analysis of physical load from the calculation result Edstrom, Yves Lemieux.(2020). Detection of time series
explained above showed that smallest workload value is MD patterns and periodicity of cloud computing workloads.
employee with a cardiovascular load percentage of 23.08%. Future Generation Computer Systems 109,249–261.
This small percentage due to employee’s resting pulse is more https://doi.org/10.1016/j.future.2020.03.059
than adequate when compared to the pulse in working [4] Charles, R.L. (2019). Measuring Mental Workload Using
condition or after finishing work and this can also be Physiological Measures : A Systematic Review. Cranfield
influenced by many factors including age and health record University, United Kingdom.
from the employee. Furthermore, by calculating the workload, [5] Darvishi, E., Mehdi Meimanatabadi.(2015). The rate of
it is also known that there is a branch office employee who has subjective mental workload and it’s correlation with
a high CVL percentage value namely DW employee with a musculoskeletal disorders in bank staff in Kurdistan, Iran.
value of 57.50 %. This high CVL percentage value is due to [6] Ernawati, R., Suhardi, B., Pujiyanto, E.(2017).Using the
the fact of so many jobs serving customers even accompanied NASA task load index and heart rate to evaluate vocational
by carrying or shipments or parcels during service causing the student’s mental and physical workload. AIP Conf. Proc.
employee get tired easily, also supported by the working 2097, 030057-1–030057-6.
atmosphere in this office has a hot climate that impacted on https://doi.org/10.1063/1.5098232
the employee, as well as the age and endurance factors of the [7] Gan Yu, Xiaolu Dong, Yijing Zhang, Xuegang Zhang , Ming
employee. From result measurement, these calculation can be Jia, Zhaopeng Liu, Zhizhong Li.(2020). Workload
classified according to (Rieska E., 2017) where gives a Measurement Using Physiological and Activity Measures
conclution that employees of Malang Raya branch office were for Validation Test : A case study for the main control room
experiencing physical fatique at work and the need for of a power plant. Beijing, China.
improvement to support employee’s productivity at work. [8] Ilies, R., Huth, M., Ryan, A. M., & Dimotakis, N. (2015).
Explaining the links between workload, distress, and work–
family conflict among school employees: Physical,
5 CONCLUSION cognitive, and emotional fatigue. Journal of Educational
The result of physical workload calculation by applying the Psychology, 107(4), 1136–1149.
Cardiovascular Load (CVL) method showing that employees [9] Kamilla, R.J., Eydis, H.M., Signour,S., Jon,
from Malang Raya branch office are included in the high G.(2017).Cardiovascular monitoring of cognitive workload:
physical workload category because the administrative staff in Exploring the role of individuals‘ working memory capacity.
this branch office also perform work in moving goods in their Department of Psychology,Reykjavik University,Iceland.
process activities other than administrative working activities. [10] Luque-Casado, A., Perales, J. C., Cárdenas, D., &
The physical workload of service company branch office Sanabria, D. (2016). Heart rate variability and cognitive
employees that classified into quite high category will affect processing: The autonomic response to task demands.
the declining quality and productivity of their work so it is Biological Psychology, 113, 83–90.
necessary to evaluate improvements in a balanced system of [11]Molino, M., Cortese, C. G., Bakker, A. B., & Ghislieri, C.
distribution of workloads for each service company branch (2015). Do recovery experiences moderate the relationship
office employee to get a balance of workload. In further between workload and work-family conflict? Career
research, it can be analyzed in detail about the effect of mental Development International, 20(7), 686–702.
and physical workloads and labor requirements for each [12]Shakouri ,M., Ikuma L.H., Aghazadeh,F.,
branch office of this service company. Nahmens,I.(2018). Analysis of the sensitivity of heart rate
variability and subjective workload measures in a driving
6 ACKNOWLEDGEMENTS simulator: The case of highway work zones. International
This research was conducted to fulfill the Master of Industrial Journal of Industrial Ergonomics 66, 136-145.
Engineering study program at the National Institute of [13]Srimarut Thammarak, Mekhum Witthaya.(2020). The
Technology Malang in 2020. The author would like to thank the Influence of Workload and Co-Worker Attitude on Job
individual and organizations support from The Logistics Satisfaction among Employees of Pharmaceutical Industry
Service Company in Malang Raya, LPPM ITN Malang through in Bangkok, Thailand: The Mediating Role of Training. Sys
the ITN Malang research grant, and colleagues from other Rev Pharm 2020; 11(2): 603 611.
industrial engineering masters that always support this [14] Stuiver, A., Brookhuis, K. A., de Waard, D., & Mulder, B.
research. (2014). Short-term cardiovascular measures for driver
support: Increasing sensitivity for detecting changes in
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