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Software updates (Subscription Advantage) are included in Citrix Service Provider licenses, so all new
versions are always available to Citrix Service Provider partners upon release. Latest versions can always
be downloaded from http://www.citrix.com/downloads.html
Citrix Service Provider business and technical resources are available in the Citrix Service Provider Center
of Excellence located at www.citrix.com/csptoolkit using your partner login.
XenDesktop and XenApp licenses must be used in conjunction with the Citrix Usage Collector which will
enable partners to track and report on user/device licenses. For more details, see the Citrix Service
Provider Center of Excellence partner onboarding section.
Citrix Workspace Suite, unlike XenDesktop and XenApp, is paid for based on a provisioned model, once a
license is provisioned to a user then payment is due and continues until the license is de-provisioned.
The Citrix Service Provider Premium Edition also includes the use of additional technologies like App
Orchestration, and Hosted Server VDI – software developed specifically for service providers.
The Citrix Service Provider program supports the current version of products as well as previous versions
(n-1). All testing and support under the Citrix Service Provider Reference Architecture is based on this n-1
licensing assumption. For Citrix product lifecycle information, visit
http://www.citrix.com/support/product-lifecycle/product-matrix.html
Under the Citrix Service Provider program you have the choice of using the Citrix Premium level, Base level or a
combination of the two for subscriber licenses. Both levels will deliver 1,000 licenses. If you need more than 1,000
licenses to start or at any time thereafter, you may process another stocking order to receive additional licenses.
Many Citrix Service Providers choose to expand their hosted offerings with additional Citrix technologies.
Currently Citrix Service Providers can also offer these Citrix technologies:
Citrix Workspace Suite
NetScaler VPX (available in several bandwidth and version options)
Branch Repeater VPX (available in several bandwidth and version options)
NetScaler Access Gateway VPX
NetScaler Cloud Bridge
CloudPortal Services Manager
Desktop Player for Mac
XenMobile (with ShareFile)
Visit citrix.com for full details of how each can benefit your service provider business.
Stocking SKUs and reporting SKUs for these additional Citrix technologies will be provided to you by your Citrix
Service Provider Distributor.
Stocking SKUs and deliverables are included in the Stocking SKU Appendix at the end of the document.
Receiving Your Licenses
After processing your stocking order you will receive an email advising you that a Citrix Partner Central account
has been set up for you as a new Citrix Service Provider. You will also receive a separate email regarding your
licenses. The license email will advise you to log into Citrix Partner Central where these licenses will be populated
in the Manage Licenses section under the Licensing and Renewals.
The process for applying licenses to the systems can be found at:
http://www.citrix.com/lang/English/lp/lp_2305122.asp
Please Note: All Citrix Service Provider licenses under XenApp, XenDesktop, and VDI-in-a-Box must be configured
as User/Device licenses. A concurrent licensing model is not supported within the program.
You also have the option to configure the licensing model, post farm configuration, by setting appropriate XenApp
Policies. Below are a screen shots outlining the exact settings for a usage-based model licensing, and individual
settings for product edition.
Configuring XenDesktop for Premium
The Citrix Service Provider Premium licenses uses XenDesktop configured for the Platinum edition. This
configuration is done using XenDesktop studio. User/Device licensing model is required.
http://support.citrix.com/article/CTX139752
Technical Support
Citrix Service Provider Partners reporting over $300.00 (US dollars) per each month during a full quarter will be
enabled with unlimited 24X7 Citrix Technical Support. When qualifying, a Citrix Service Provider will be notified by
their distributor.
For new partners and those reporting less than $300.00 (US dollars) per month, Citrix Technical Support is
available for purchase through your Citrix Service Provider Distributor. The following support agreement is
available specifically for Citrix Service Providers:
Citrix Service Provider Support SKU: 4001631
Support details: five (5) incidents
Coverage: 24X7
Price: $2550.00 (USD) for annual contract
On day 10 of each month you must report usage and evaluations to your Citrix Service Provider Distributor as well
as providing a purchase order for the usage. If you have utilized your 60 day grace period and have not yet begun
billing any customers, you must report zero usage to your Citrix Service Provider Distributor. Once you have
completed your grace period, if you report two months of zero usage, Citrix reserves the right to terminate you
from the program.
The Citrix Service Provider Reporting template, available from your Citrix Service Provider Distributor, must be
entirely completed for all customers being billed for services or provided evaluations.
Single customers with more than 500 users reporting must be identified including name and full address including
postal code and country. This customer information will remain confidential within the program and will only be
used for accurately compensating Citrix sales teams. If a customer explicitly requests to remain anonymous, then
you can provide an anonymous identifier for the customer, with the understanding that you will maintain a file
identifying these customers in case an audit is performed. In all cases the customer information must still include
address, postal code and country.
Your Citrix Service Provider Distributor will provide guidance on when you should provide a purchase order for
your usage and will be responsible for all credit and billing issues.
For partners using the Citrix Service Provider Base SKU please review the Using the Citrix Service Provider
Licensing Tool technical guide at www.citrix.com/csptoolkit.
The Citrix Usage Collector eliminates manual steps involved in collecting license usage across multiple
environments and licensing servers – saving time in reporting. Built in reports are available to view current usage
and forecast cost. Views over configurable time periods are available to understand growth trends and gauge
popularity of demos, customer trials and pre-sales activity.
Using license exceptions, you may identify and manage users on customer trials and those that support service
provider activities such as solution validation, proof-of-concept deployments and technology demonstrations to
ensure these activities come at no cost to service providers.
Important notes on the Citrix Usage Collector:
Product licensing must be configured as user/device licensing using licenses acquired through the Citrix
Service Provider program. Configuring products for concurrent licensing is not supported as part of the
Citrix Service Provider program. Concurrent license usage will not be collected, viewable or reported
using the Citrix Usage Collector.
Product versions XenApp 6.5, XenDesktop 5.6 and newer support the user/device licensing model used by
the Citrix Service Provider program and the Citrix Usage Collector. Older versions of XenApp and
XenDesktop do not support user/device licensing and thus the Citrix Usage Collector cannot be used to
collect license usage for those deployments.
The Citrix Usage Collector scans collection points (license servers) for license usage information daily at
midnight and uploads license usage data to Citrix at a random interval each day. License usage data
uploaded to Citrix has been stripped of user identifying properties such as usernames. Service providers
using the Citrix Usage Collector are still required to submit license use reports through their Citrix
Distributor.
Please also contact the Citrix Service Provider Program team at csp@citrix.com – note this email alias has a
prompt response from program team members in each geographic region around the world. Your questions will
be addressed.
Marketing SKU Description Quantity Component Description
1000 XenServer Platinum Edition for Service Providers
1000 Access Gateway Universal for Service Providers License
Citrix Premium for 1000 Repeater Client for Service Providers License
EW3Z0000430 Service Providers 1000 XenApp Premium for Service Providers License
Stocking Order 1000 XenDesktop Premium for Service Providers License
VDI-in-a-Box Concurrent User License for Service
1000
Providers
Citrix Base for
MW2Z0000056 Service Providers 1000 XenApp Base for Service Providers License
Stocking Order
VDI Base-Citrix VDI-in-a-Box Concurrent User License for Service
1000
XenDesktop VDI Providers
3005683 Edition & VDI-in-
XenDesktop VDI User Device License for Service
a-Box for Service 1000
Providers
Providers
1000 Citrix XenMobile Advanced Edition - x1 User License
1000 Citrix XenMobile Enterprise Edition - x1 User License
1000 Citrix NetScaler Universal for Service Providers License
Citrix Workspace 1000 Citrix XenDesktop Premium for Service Providers License
3013360
Suite 1000 Citrix CloudBridge VPX -45Mbps Service Provider License
1000 Citrix CloudBridge Plug-in License for Service Providers
Citrix ShareFile Enterprise License for WorkSpace Suite
1000
for Service Providers Manual
1 NetScaler VPX 10 - Standard Edition - CSP License
1 NetScaler VPX 10 - Enterprise Edition - CSP License
1 NetScaler VPX 10 - Platinum Edition - CSP License
1 NetScaler VPX 200 - Standard Edition - CSP License
1 NetScaler VPX 200 - Enterprise Edition - CSP License
1 NetScaler VPX 200 - Platinum Edition - CSP License
NetScaler VPX 50 - Enterprise Edition for Service
Citrix NetScaler 1
Providers License
VPX for Service
NetScaler VPX 50 - Platinum Edition for Service Providers
EW3Z0000473 Providers 10-200- 1
License
1000-3000 Mbps
NetScaler VPX 50 - Standard Edition for Service Providers
Stocking Order 1
License
1 NetScaler VPX 1000 - Standard Edition - CSP License
1 NetScaler VPX 1000 - Enterprise Edition - CSP License
1 NetScaler VPX 1000 - Platinum Edition - CSP License
1 NetScaler VPX 3000 - Standard Edition - CSP License
1 NetScaler VPX 3000 - Enterprise Edition - CSP License
1 NetScaler VPX 3000 - Platinum Edition - CSP License
CSP-Stocking NS
3005696 SDX 5 Instance 5 Citrix NetScaler SDX 5-Instance for Service Providers
Add On Pack
Removed- 1 Citrix NetScaler Cluster for Service Providers
Clustering is Citrix NetScaler Citrix Access Gateway Platform for Service Providers
1
now a no 10-200-100-3000 License
charge feature with Clustering 1 NetScaler VPX 10 - Enterprise Edition - CSP License
of all 1 NetScaler VPX 10 - Platinum Edition - CSP License
Enterprise and 1 NetScaler VPX 10 - Standard Edition - CSP License
Platinum 1 NetScaler VPX 200 - Enterprise Edition - CSP License
NetScaler VPX 1 NetScaler VPX 200 - Platinum Edition - CSP License
products 1 NetScaler VPX 200 - Standard Edition - CSP License
1 NetScaler VPX 1000 - Enterprise Edition - CSP License
1 NetScaler VPX 1000 - Platinum Edition - CSP License
1 NetScaler VPX 1000 - Standard Edition - CSP License
1 NetScaler VPX 3000 - Enterprise Edition - CSP License
1 NetScaler VPX 3000 - Platinum Edition - CSP License
Citrix NetScaler
Citrix NetScaler Access Gateway Enterprise VPX License -
3009209 Access Gateway 100
for Service Providers
(Enterprise) VPX
Citrix Access
Gateway VPX
CAGUNIVCSP 1000 Access Gateway Universal for Service Providers License
Connections for
Service Providers
100 CloudBridge VPX -2Mbps License
100 CloudBridge VPX -6Mbps License
100 CloudBridge VPX -10Mbps License
100 CloudBridge VPX -20Mbps License
100 CloudBridge VPX-50Mbps License
3009181 CSP-CBR VPX
100 CloudBridge VPX-100Mbps License
100 CloudBridge VPX-200Mbps License
100 CloudBridge Connector VPX 50Mbps
100 CloudBridge Connector VPX 200Mbps
100 CloudBridge Connector VPX 500Mbps
100 CloudBridge Connector VPX 1000Mbps
Citrix XenServer 1000 XenServer Platinum Edition for Service Providers
for Service 1000 XenServer Advanced Edition for Service Providers
EW2H0000000
Providers -
1000 XenServer Enterprise Edition for Service Providers
Stocking Order
Stocking SKU
- Citrix
3003971 1 Citrix CloudPortal Services Manager License
CloudPortal
Services Manager
Citrix XenMobile Enterprise Edition - x1 User License - 27
1000
Months for Service Providers Manual
Citrix XenMobile MDM Edition - x1 User License - 27
1000
Months for Service Providers Manual
Stocking SKU -
Citrix XenMobile MDM Edition - x1 Device License - 27
Citrix Mobile 1000
Months for Service Providers Manual
3007860 Solutions Bundle
Citrix XenMobile Enterprise Edition - x1 User License - 27
User License for 1000
Months for Service Providers
Service Providers
Citrix XenMobile MDM Edition - x1 User License - 27
1000
Months for Service Providers
Citrix XenMobile MDM Edition - x1 Device License - 27
1000
Months for Service Providers
(GTL-SPLA) Citrix Access Gateway Universal for Service
1000
Providers License
Citrix CloudGateway Enterprise User License for Service
1000
Providers - License
Citrix XenMobile Enterprise Edition - x1 Device License -
1000
27 Months for Service Providers Manual
Citrix XenMobile Enterprise Edition - x1 Device License -
1000
27 Months for Service Providers
1000 Citrix XenMobile ShareFile Enterprise for XenMobile CSP
Stocking SKU -
Citrix XenServer
Replaced by Citrix XenServer 6.2 (Per Socket) for Service Providers- 1-
(Per Socket) for 1000
XenServer 6.5 50 sockets
Service Providers-
1-50 sockets
Stocking SKU-
Citrix XenServer
3013254 Standard (6.5) 1000 Citrix XenServer Standard Edition for Service Providers
(Per Socket) for
Service Providers
Stocking SKU-
Citrix XenServer Citrix XenServer Enterprise Edition for Service
3013255
Enterprise (6.5) 1000 Providers
(Per Socket) for
Service Providers