Widex Hearing Aids Review: What Experts Say (2024)

Coverage of types and severities of hearing loss: Widex hearing aids treat hearing loss that ranges from mild to profound. Models vary from “essential” to “premium.”

Technology used in Widex hearing aids: Widex specializes in technology that delivers top sound quality in real-life situations like dining in noisy restaurants. It’s also known as one of the best brands for musicians.

Selection and features: Widex offers about 30 hearing aid models and about 15 accessories.

What we like:

• High-fidelity sound quality
• Solid performance in noisy situations
• Options for people with one-sided deafness and either regular hearing or hearing loss in the other ear

What we don’t like:

• Inconsistent customer service
• Reliability can be touch and go
• Bluetooth functionality for Android requires accessory purchase

Founded in Denmark in 1956, Widex is the innovator of the first digitally programmable hearing aid with a remote control and the world’s smallest receiver-in-canal (RIC) hearing aid. In addition to quality hearing, the company is a signatory to the United Nations Global Compact (UNGC). The company is committed to respecting human rights, protecting labor rights, preserving the environment and conducting business ethically.

In 2019, Widex merged with Sivantos to create WS Audiology.

Widex has six hearing aid families, each with multiple models. Here are some of the latest and most popular Widex hearing devices.

With Widex, there are multiple ways to customize your hearing aid experience.

• PureSound: This technology, available in Moment models, provides sound that 95% of users agreed was natural and clear, according to the company. Widex claims the program processes sound eight to 20 times faster than other digital hearing aids, a speed that has been shown to improve speech understanding.
• SoundSense: This technology learns from different situations and then uses that information to improve the user’s listening experience.
• Widex Zen Therapy: Some professionals offer this program to help reduce the negative effects of tinnitus. It uses counseling, amplification, relaxation and fractal tones to address issues like stress and sleep difficulties that can occur alongside tinnitus.
• Online hearing test: The Widex website offers a five-minute hearing test that provides a general idea of your current hearing health. This test can be the nudge that encourages people to see an audiologist for a full evaluation.

Widex offers six smartphone apps:

• The Moment app allows users to control Moment hearing aid models.
• The ToneLink app pairs with all Evoke hearing aid models.
• The Evoke app pairs exclusively with the Evoke F2 model.
• The Remote Care app links users to hearing professionals for hearing aid fine-tuning and assistance.
• The COM-DEX app, which is part of the COM-DEX system, streams sound while providing the ability to adjust volume, program and sound.
• The Widex Zen app provides comforting sounds for tinnitus relief.

Widex hearing aid accessories include:

• The COM-DEX system, which allows streaming from any Bluetooth device to the hearing aids. It can pair with a remote mic for easier conversation, too.
• TV-DEX and TV Play, both of which connect hearing aids to televisions for improved sound quality. TV Play was developed specifically for Moment models.
• RC-DEX, a basic remote control that allows users to adjust hearing aid functions like volume and programs. It’s small and can also pair with TV Play.

It depends. Most private insurance plans don’t cover the full cost of hearing aids. However, some plans may cover the costs associated with hearing tests. Talk to your insurance provider about the details of your specific plan.

Medicare and most Medicare Supplement plans don’t cover hearing exams, fittings or hearing aids. However, Medicare Part B may cover most of the costs of a hearing exam that’s ordered by a doctor. Meanwhile, Medicare Advantage plans often cover hearing exams and hearing aids.

Widex offers a three-year manufacturer’s warranty on its hearing aids. Your audiologist may offer an additional warranty.

The company warns that it doesn’t sell products to retailers that don’t require a licensed professional to diagnose, fit and maintain its hearing aids in person. Any online sales that don’t require face-to-face meetings void Widex warranties.

“They can fit most patients with hearing loss,” says Cory Portnuff, an audiologist at the University of Colorado Hospital UCHealth Hearing and Balance Clinic. “Widex is certainly in the top tier of hearing aid manufacturers. Our research doesn’t identify that one manufacturer is better than another, although Widex has modern technology and a feature set that is equivalent or in some cases better than the rest of the industry,” he says.

He points out Bluetooth functionality and Widex’s tinnitus maskers as popular innovations.

“Modern hearing aids are quite advanced devices,” says Portnuff. “Companies like Widex have spent a lot of time on research and development to get to this level. Widex has been among the leaders in digital hearing aids for years.”

A consumer who posted a review on HearingTracker.com had positive things to say about the Widex Moment hearing aids. “The sound is the best sound I have ever heard from a hearing aid,” they wrote. “Upgraded from the Oticon Opn aids from a few years ago, which were good at the time, but these honestly seem more natural sounding.”

Another reviewer who posted feedback on Consumers Advocate had a different experience with Widex. “They have awful customer support,” they wrote. “After $6,000 each and numerous returns, neither my husband nor I can get the chargers to work. The plugs do not fit into the units.”

Meanwhile, another reviewer on HearingTracker.com who uses Widex Evoke hearing aids wrote, “When they work, they are excellent, [the] best hearing aids I’ve ever had. But I have run into a series of unusual problems … My biggest disappointment is that they cannot do Bluetooth direct to an Android, and it requires a $250ish ComDex accessory to do so.” (It’s worth noting that Widex Moment hearing aids can now connect to Android devices via Bluetooth without an additional accessory.)

Widex provides hearing aids for both conductive hearing loss (which happens when sounds can’t get through the outer and middle ear) and sensorineural hearing loss (which occurs after inner-ear damage). Whether your hearing deficit is mild or severe, Widex is likely to offer a solution.

Before attempting to treat hearing loss, you need a medical diagnosis from an audiologist. They will then work with you on a treatment plan that’s appropriate for your lifestyle and meets your specific hearing needs.