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Article Number: 000125522

Dell U3219Q Monitor Usage and Troubleshooting Guide

Summary: Learn how to setup and use Dell U3219Q monitor. Find troubleshooting instructions for common video or display issues.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Resolution

SLN313732_en_US__1I_U3219Q_Product_Shot_TM_v1

Quick Links

Getting Started with your Dell Monitor Dell U3219Q Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty & Support Services Frequently asked questions

For help with video or display issues such as: no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, etc. refer to an expanding section below.

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The key features of Dell U3219Q monitor are:

  • 3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions
  • Digital connectivity with USB Type-C, DisplayPort (DP) or HDMI
  • Single USB Type-C with Alternate mode DP 1.4, Power Delivery upto 90W to a compatible laptop PC
  • 2 x USB upstream ports (USB 3.0 and USB Type-C) and 4 USB downstream ports
  • Supports Picture By Picture (PBP) and Picture In Picture (PIP)
  • Optimize eye comfort with a flicker-free screen
  • Ultra-thin bezel minimizes bezel gap in multi-monitor setup
  • Tilt, swivel, height and rotating adjustment

This section provides some specifications of the Dell U3219Q monitor. To learn more about the specifications of Dell U3219Q monitor, refer to the User's Guide at the Dell Manuals website.

Panel technology
  • In-Plane Switching
Aspect ratio
  • 16:9
Maximum resolution
  • 3840 x 2160 @ 60 Hz
Viewing angle
  • 178° (vertical) typical
  • 178° (horizontal) typical
Contrast ratio
  • 1300 to 1 (typical)
Response time
  • 8 ms (Normal)
  • 5 ms (Fast)
Color gamut
  • 99% sRGB, 95% DCI-P3 and 99% REC-709
 
SLN313732_en_US__2icon Note: At panel native only, under Custom Mode preset.
Color depth
  • 1.07 billion colors
Ports and connectors
  • 1 x DisplayPort version 1.4 (HDCP 2.2)
  • 1 x HDMI version 2.0 (HDCP 2.2)
  • 1 x USB Type-C port (Alternate mode with DP 1.4, Power Delivery (90W) and USB 2.0)
  • 1 x USB 3.0 upstream port
  • 2 x USB 3.0 downstream ports.
  • 2 x USB with BC1.2 charging capability at 2A (maximum).

Ensuring that your Dell monitor is setup properly - assembling the monitor stand and setting up the monitor ergonomically, connecting the cables and organizing them, will only help make the viewing experience the best it possibly can be.

Attaching the stand

The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand, refer to the Setting Up the Monitor section in the User's Guide of your Dell U3219Q monitor.
To learn how to setup any other stand with a monitor, refer to the respective stand setup guide for setup instructions.

Ergonomics

Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes), with the top edge of the screen at eye level when you’re sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the PC

To connect your Dell U3219Q monitor to your PC:

  1. Turn off your PC and disconnect the power cable.

  • Connect the DisplayPort, Mini-DP or DP (DisplayPort), HDMI or USB Type-C cable to the corresponding video or display port on the back of your PC.

  • Connect the USB upstream cable to the monitor and PC (if applicable).
    • SLN313732_en_US__2icon Note:Dell U3219Q supports display over USB Type-C port with Alternate mode DP 1.4. Ensure that the USB Type-C on your PC supports Alternate mode DP 1.4

    To learn more about connecting your monitor to the PC, refer to the Dell knowledge-base article How do I connect a monitor to a PC?.

Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 (Figure 1) at the bottom of the monitor.

To learn more about how to use the On-Screen Display (OSD) menu, refer to the Operating Your Monitor section in the User's Guide of Dell U3219Q monitor.

SLN313732_en_US__2icon Note: Any changes you make are automatically saved when you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

SLN313732_en_US__5I_U3219Q_Front_Panel_Buttons_TM_V1
Figure 1: Dell U3219Q Front Panel Buttons
Button Function Description
Button 1 Shortcut key/Preset Modes Use this button to choose from a list of preset modes
Button 2 Shortcut key/Input source Use the buttons to adjust the volume or change the Input source
Button 3 Menu Use the Menu button to launch the On-Screen Display (OSD) menu
Button 4 Exit Use this button to go back to the previous menu or exit the OSD menu
Button 5 Power On/Off button (with LED indicator) Solid white light indicates the monitor is On and fully functional. Blinking white light indicates the power save mode

Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell U3219Q monitor to factory default settings, follow these instructions:

  1. Press Button 3 (Figure 2)on the monitor to enter the On-Screen Display (OSD) Menu.

  • Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.

  • Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.

  • Press Button 3 to confirm the reset action.

SLN313732_en_US__5I_U3219Q_Front_Panel_Buttons_TM_V1
Figure 2: Dell U3219Q Front Panel Buttons

If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test will help determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, refer to the Dell knowledge-base article How do I run diagnostics on a Dell monitor?

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not powering ON or showing any signs of power.

  • No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.

  • No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.

Your Dell U3219Q Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.

  • Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer.

  • Turn on the monitor.

  • Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.

  • If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

Your Dell U3219Q monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics.

  1. Make sure that the screen is clean (no dust particles on the surface of the screen).

  • Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.

  • On the front panel, press and hold Button 1 for 5 seconds. A gray screen appears.

  • Carefully inspect the screen for abnormalities.

  • Press Button 1 on the front panel again. The color of the screen changes to red.

  • Inspect the display for any abnormalities.

  • Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.

  • The test is complete when the white screen appears.

  • Press Button 1 to exit the Built-In Self Test diagnostics.
    • SLN313732_en_US__2icon Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
    If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Technical Support.

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article Dell LCD Monitor Pixel Guidelines.

This section provides information on troubleshooting steps that can help resolve the most common issues with the Dell U3219Q monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, refer to the Dell knowledge-base article How to Troubleshoot Display or Video Issues on a Dell Monitor.

Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Make sure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Make sure that the power button is depressed fully.
  • Test with known good cable and known good system if possible.
No Video - Power LED On No picture or no brightness.
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Make sure that the correct input source is selected via the Input Source Select button.
  • Test monitor with known good system if available.
Poor Focus Picture is fuzzy, blurry or ghosting.
Shaky/Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostics.
Stuck-On/Off Pixels LCD screen has bright spot.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
SLN313732_en_US__2icon When using DisplayPort input, the positioning adjustments are not available.
Horizontal/Vertical Lines Screen has one or more lines.
SLN313732_en_US__2icon When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform Auto Adjust via On-Screen Display Menu (OSD).
  • Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks.
  • Do not perform any troubleshooting steps.
  • Contact Dell Technical Support immediately.
Intermittent Problems Monitor malfunctions on and off.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
  • Use LCD Conditioning feature under Other Settings to eliminate image retention.
Screen image is too small Image is centered on screen, but does not fill entire viewing area
No Input Signal when user controls are pressed No picture, the power LED light is white
  • Check the signal source. Ensure the computer is not in power saving mode by moving the mouse or pressing any key on the keyboard.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Restart the computer.
The picture does not fill the entire screen The picture cannot fill the height or width of the screen
  • Due to different video formats (aspect ratio) of DVDs & videos, the monitor may display in screen.
  • Run the built-in diagnostics.
Light leak from the monitor The monitor appears to have light leak from the edges in a dark room This is normal behaviour of the monitor. Dell consumer monitors are inspected at 150 lux ambient lighting (similar to typical office lighting). Dell UltraSharp & Gaming monitors are inspected with a tighter criteria of 70 lux ambient lighting (dimly lit room but not completely dark).
No video when using USB Type-C The monitor has no video when connected to a PC using USB Type-C cable Dell U3219Q supports USB Type-C Alternate Mode with DisplayPort DP 1.4. Verify if the USB Type-C on the PC supports Alternate Mode with DisplayPort 1.4
Image ghosting, Motion blur or Image trailing Dell U3219Q is factory tuned to provide the best viewing performance for office and graphics productivity usage. On certain applications with fast moving images (example. fast moving games), imaging ghosting, which appears as a trailing shadow, may occur.
Audio device of your PC cannot detect the monitor The Audio-Line Out port can be used to connect to an external soundbar or speaker to the monitor. The operating system does not detect the monitor as an audio device. For Dell PCs:
  • Browse to Dell Drivers & Downloads page.
  • Download and install the latest BIOS.
  • Download and install the latest video or graphics (GPU) driver.
SLN313732_en_US__2icon Note: To learn how to download and update a device driver, refer to the Dell knowledge-base article How do I download and install a device driver?
Blu-ray player stops working when the monitor, connected via DisplayPort or HDMI is powered-on or powered-off When the monitor is powered-off and powered-on, the Blu-ray player may lose the data signal.
  • Power off the monitor.
  • Power on the monitor.
  • Relaunch the media player.
Blu-ray player will not resume playback after the PC is woken up from sleep mode Blu-ray player connected to the monitor via DisplayPort will not resume after the PC is woken up from sleep mode For Dell PCs:
  • Browse to Dell Drivers & Downloads page.
  • Download and install the latest BIOS.
  • Download and install the latest video or graphics (GPU) driver.
SLN313732_en_US__2icon Note: To learn how to download and update a device driver, refer to the Dell knowledge-base article How do I download and install a device driver?
Cyberlink PowerDVD will not resume playback after PC is woken up from sleep mode Cyberlink PowerDVD should automatically resume playback when the PC is woken up from sleep mode If the Cyberlink PowerDVD does not resume playback
For Dell PCs:
  • Browse to Dell Drivers & Downloads page.
  • Download and install the latest BIOS.
  • Download and install the latest video or graphics (GPU) driver.
SLN313732_en_US__2icon Note: To learn how to download and update a device driver, refer to the Dell knowledge-base article How do I download and install a device driver?
Blank screen when monitor is connected to an Apple MacBook Air via DP 1.4 Some Apple MacBook Air laptops may not support higher resolutions via DP 1.4 Change the DisplayPort mode from DP 1.4 to DP 1.1
  1. Press Button 3 (Figure 2)on the monitor to enter the On-Screen Display (OSD) Menu
  2. Press Button 1 or Button 2 to highlight Input Source in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight DP in the menu.
  4. Press and hold Button 3 for approximately 10 seconds until the DisplayPort configuration message appears.
  5. Press Button 3 to select Disable and change the display mode to DisplayPort version 1.1
When using the DP-to-HDMI dongle to connect from the monitor to the computer, the monitor will not support the YCbCr color format Some combinations of DP-to-HDMI dongle and video or graphics card (GPU) do not support YCbCr color format.
  • Connect the PC to the monitor using an HDMI cable
  • Change the PC's display color management setting to RGB color format if available
USB device is not found when the PC is connected to the monitor via Dell Thunderbolt Dock TB16 / TB18 Dell Thunderbolt Dock TB16 / TB18 must be configured properly to support USB devices
  • In the Windows system tray, right-click on the Thunderbolt Software
  • Select Approve Attached Devices and click the Port# to view the Approve Thunderbolt Devices UI
  • Change Dell Thunderbolt Cable setting to "Always Connect."
  • Change Dell Thunderbolt Dock setting to "Always Connect."
  • Click OK.
 
Troubleshooting USB Issues
Specific Symptoms What User Experiences Possible Solution
USB interface is not working USB peripherals are not working
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer.
High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all
  • Check that your computer is USB 3.0 capable.
  • Some computers have USB 3.0, USB 2.0 and USB 1.1 ports.
  • Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Reboot the computer.
Wireless USB peripherals stop working when a USB 3.0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases
  • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB peripherals.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.

To learn more about how to view or download the User Guides & Manuals for your Dell product, refer to the Dell knowledge-base article Manuals and Documentation for your Dell Product.




Frequently asked questions

Using Windows Display Settings

In Windows 10, Windows 8 or 8.1 and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click on the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 3840 x 1600.
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 1600.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click on the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 1600.
  5. Click Apply.
SLN313732_en_US__2icon Note: If you do not see the recommended resolution as an option, you may need to update the video card (GPU) driver by visiting the Dell Drivers & Downloads website or the video card (GPU) manufacturers website. To learn how to download and update a device driver, refer to the Dell knowledge-base article How do I download and install a device driver?

To reset the Dell U3219Q Monitor to factory defaults, refer to the Reset to Factory Settings section of this article.

The Dell U3219Q monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell U3219Q monitor allows you to check whether the monitor is functioning properly.

  • Built-In Self Test - The Dell U3219Q monitor has a built-in self test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practice to isolate the monitor by running the Built-In Diagnostics.

To learn how to run a diagnostic test, refer to the Running Diagnostics on Dell U3219Q Monitor section of this Dell knowledge-base article.

The Troubleshooting section of this Dell knowledge-base article provides information on troubleshooting common issues with the Dell U3219Q monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues etc,.

To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side , either on the side, front or bottom of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 on the monitor.

For more information on using the On-Screen Display (OSD) menu and different menu options, refer to the Operating Your Monitor section in the User's Guide of your Dell U3219Q monitor.

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Additional monitor information like the model number, firmware version and Service Tag can be accessed from the monitor's OSD (On Screen Display).

  1. Press Button 3 (Figure 3)on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight Model Number, Firmware Version or Service Tag option in the menu and press Button 3 to select.
  4. Press Button 3 to exit the OSD menu.

SLN313732_en_US__5I_U3219Q_Front_Panel_Buttons_TM_V1
Figure 3: Dell U3219Q Front Panel Buttons

Dell U3219Q supports both DisplayPort 1.4 and DisplayPort 1.1 version connectivity with your PC. If the video or graphics card (GPU) on your PC supports DisplayPort 1.1, it is required to change the monitor to DisplayPort 1.1 mode.

SLN313732_en_US__2icon Note: The default factory setting on the Dell U3219Q is DisplayPort 1.4 (DP1.4)
  1. Press Button 3 (Figure 4)on the monitor to enter the On-Screen Display (OSD) Menu

  • Press Button 1 or Button 2 to highlight Input Source in the menu and press Button 3 to select.

  • Press Button 1 or Button 2 to highlight DP in the menu.

  • Press and hold Button 3 for approximately 10 seconds until the DisplayPort configuration message appears.

  • Press Button 3 to select Disable and change the display mode to DisplayPort version 1.1

SLN313732_en_US__5I_U3219Q_Front_Panel_Buttons_TM_V1
Figure 4: Dell U3219Q Front Panel Buttons

USB Type-C port on your Dell U3219Q supports USB Power Delivery, Data and DisplayPort video signal. The USB Type-C port can be used for video and data signal, and supply power (90W) to a compatible laptop PC using a single USB Type-C cable that is provided with the monitor.

SLN313732_en_US__2icon Note: Dell U3219Q can supply power via the USB Type-C cable only to a compatible laptop PC that supports Power Delivery (PD) over USB Type-C. Not all laptop PCs with USB Type-C support Power Delivery, for further information refer to the User Manual or contact your laptop manufacturer.
SLN313732_en_US__2icon Note: USB Type-C power delivery compliant port (PD version 2.0) delivers upto 90W of power. If your laptop PC requires more than 90W to operate and the battery is drained, it is recommended to use the standard AC adapter of the laptop PC to power on and charge the laptop battery.

If you are using a Dell laptop PC that supports charging via USB Type-C, it is recommended to update the BIOS and Video or Graphics card (GPU) driver. To learn how to download and update a device driver, refer to the Dell knowledge-base article How do I download and install a device driver?

Article Properties

Affected Product

Dell U3219Q

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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