Very dissatisfied. I don't know why reviewers would say that the packaging was sturdy or well shipped. Upon opening the box, it was discovered that the smaller boards (I believe the side pieces) were cracked nearly in two. Being a problem solver, I thought, well okay, maybe these can be slavaged or fixed in some way. Not the case. Unpacking the box more, I found that ALL of the major boards/pieces were in even worse shape. All either cracked, or completely split in two.. including the thicker board that serves as the mantle of this headboard. The smaller pieces (such as the storage dividers) were fine. Hardware was included, but not sure if there were missing pieces or not as that would be the least of concern. If there were, that would be an easy fix to the local hardware store.But no, literally all the major components of this shipment were either damaged or broken beyond repair. The box was flimsy with no significant support. I understand that given the parts involved, the dimensions of said package would be as such. But to not adequately pack or protect the product is just asking for trouble. At least put a "fragile / handle with care" sticker on the dang thing! That being said, once we saw the package that was dropped off, my partner and I could see how problematic the packaging was (long, skinny, no support) and even enlisted a 3rd person to assist in support and moving (3rd person was supporting the middle) into the house. We were careful and didn't manhandle the package in anyway. So to see that literally almost the entire product was damaged was so disappointing and frustrating.Furthermore, I realize that the material is just particle board and not very sturdy in and of itself. I understood this upon purchase. So I guess you get what you pay for? However, I have many items that are made of the same material and even a couple of Prepac items that have arrived and were put together just fine. Including a HUGE office desk twice the size, same material, that was not this poorly damaged or packaged. I definitely fault the packaging/shipping first and foremost. To have almost the entire product arrive in this bad shape is just ridiculous. Sooo disappointed and frustrated, as I was totally looking forward to this product. This is literally the first terrible and unacceptable experience I've had. And trust me, if something were salvageable, we'd make it work. Not possible with how this product arrived.On top of that, I don't know which route would be easier to rectify... to get replacement parts, which given how the whole thing was pretty much damaged andwill likely be packaged/shipped the same way (I contacted manufacturer DURING said business hours - both are PST - and yet had to leave a message, and doubt will be rectified in a timely manner); OR to have Amazon refund my purchase and have to ship this atrocity back to them, which would be a huge hassle (as I wouldn't be refunded until they receive shipment). If that's the case, don't the photos serve as enough evidence? Just shipping this crap back would probably arrive even more damaged, and what use is that? Time and convenience is not something I readily have.All in all, I would give this whole ordeal a negative rating. This is coming from someone who is easy to please and can make do with some flaws. But this is just ridiculous. Almost jealous of buyers that left good reviews since what came to me was no better than firewood. What the hell! All I wanted was this dang headboard!