This printer was a disappointment even though I only had it for a few days. I'm an author and publisher and I create my own marketing materials and my own book covers.The good side: Setup was clear and easy. The step-by-step instructions led me to believe Brother had spent considerable time in making the process go smoothly. I found the paper capacity to be far in excess of my old inkjet (Canon MX-882), separated into two trays.When it came time to do a test page (the cover for my new book), I discovered that the 8.5" x 11" photo paper could be inserted into the rear access point--but just so...it asked several times to reset it. Holding my breath, I began to print. (And then things went wonky but more on that later).I loved the touch-screen interface. It was intuitive, responsive and just worked. I sailed through the setup process quite easily. Again, it set my expectations pretty high. I loved the ability to scan and print 11x17 pages. I won't have to go to Staples to get my small posters printed.The not-so-good side: The ink cartridges supplied were "starter"-size, so not full capacity (seriously?). This reinforced the notion that Brother was really trying to sell razor blades, not razors, (printer ink). During the setup process, I was warned repeatedly that lightning would strike me dead if I dared to use 3rd-party ink. Well, perhaps not, but it got tiresome. I get it. Buy Brother ink.What was not clear during setup and operation, is that the printer thought that tray #2 (the one on the bottom) was the "primary" tray and it had to have paper in it for the printer to proceed in at least one case.While Windows 10 could see my LAN printer immediately, I ran the the setup DVD to make sure the right drivers were loaded. It took a long time--probably fifteen minutes or longer, showing far too much detail as it listed each and every single file and registry setting being installed. Why is it that hardware and software companies think ordinary mortals (non-developers) need to know this detail? What could have made setup easier was a checklist of "stuff" that Brother thinks everyone should need. On retrospect, I didn't need hardly any of it. And no, uninstalling the printer did NOT uninstall any of these "essential" tools.Registration was easy. Brother already knew which other printers I owned, but they had an OLD phone number so that was hard to change. Eventually, it let me add this one quite easily--as long as I had the serial number. Too bad they don't have a way to "un-register" the printer as I returned it. Oh darn. I gave away the ending.The printer does an auto-alignment when it first starts up with a lot of swooshing and other steam-punk sounds, and the result is an ambiguous set of four colored blocks of little rectangles--and another reminder to use Brother ink. Checking online, I could see that's what was expected (I think). My old Canon test page was far clearer and far more comprehensive, testing density and other aspects not displayed here. It also printed a Windows test page which (as it turns out) has the printer serial number, so I didn't have to go back to the garage and find the box after all. But more on the test page later.The Ugly: So my first print job was the gorgeous full-color cover of my new book. When I checked, the entire page was far (far) lighter than I had seen with the default color settings on my old Canon 882. AND it had missing pixels. It appears that the print head is about an inch wide and the jets at the edge were not printing. This meant there were several "lines" on the page with no or spotty (so to speak) printing. I also noticed what appeared to be "scrape" marks as if the ink had been smeared as the head moved over the page (but that's just a guess). It was unacceptable.This is where I got on the phone with the Brother support team (in the Philippines--I asked where he was). His English was fine, and he was very helpful and spoke at my level (I'm a tech guy too). We spent two hours on the phone and then another forty-five minutes with the "supervisor") trying everything imaginable--and using up several sheets of glossy photo paper. One interesting conclusion was "If the test page prints okay, there's nothing wrong with the printer." So, in their mind, if the printer thinks it's okay, then it's okay, no matter what's printing. (LOL)In the end, she (the supervisor) suggested I return the printer to be repaired at a local repair shop. I called them. It would take 10 days to turn the printer around. I'm glad I bought it from Amazon because they took it back in a heartbeat. Thinking it was just a bad print head (and so did they), I ordered another. When it arrived (two days later) I went through setup again by the numbers to make sure any issues were not because I was an idiot. It printed exactly the same way--with the same missing pixels and something else. The printer could not print my book's manuscript either (a Word document). Since my books are formatted a 5.25" x 8" (so I can see the page breaks in Word), the document prints with enormous margins on 8.5 x 11 paper on my Brother Laser printer (and on my old Canon 882). The new Brother insisted on printing this document in landscape mode. There was no setting, no option, no prayer, no nothing we could perform to get it to change its mind. When the Brother support tech suggested I reformat my book, we were done. I was on the phone to Amazon and the second one went back. (Big sigh). I ordered a Canon MX-992. Let's see how that one works out.Folks, I really liked this printer. It had a few nuances that were not great, but I really could have used the new features and high resolution, but it has to print. It has to print right the first time and every time. I should not have to do anything special in my documents or lift my left foot (exactly) three inches off the floor to get it to print. It should just do what every other printer I've bought over the last forty years has done--print.