Product Description
- HP Care Pack Services complement your hardware and software purchases providing cost-effective full support solutions for your peace of mind.
- HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
- Maximise productivity by choosing the precise level of services to proactively manage your IT environment.
- Enjoy award winning support services delivered by 38,000 support experts worldwide.
- Good for your business and great for your budget, no unexpected cost.
- HPE Foundation Care 24x7 Service
Product Videos
Specifications
Spec | Description |
---|---|
Coverage period (month) | 12 |
Warranty type | P |
Datasheet publication number | 4AA4-8876ENW, December 2017, Rev. 4 |
Facet Support service type (faceturl) | foundation-care |
Facet Service method (faceturl) | hw-onsite |
Facet Service Level (coverage) (faceturl) | 24x7 |
Facet Warranty coverage (faceturl) | post-warranty |
Facet Duration (Term) (faceturl) | 1-year |
Facet Response time (faceturl) | 4-hour-hw-response |
Facet Warranty coverage (facet) | Post warranty |
Facet Service method (facet) | HW onsite |
Facet Response time (facet) | 4 hour HW response |
Facet Service Level (coverage) (facet) | 24x7 |
Facet Support service type (facet) | Foundation Care |
Facet Duration (Term) (facet) | 1 year |