Product Description
- HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Features
- To help provide recommendations for firmware version and software patching on supported products to help prevent problems
- To help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- To help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
- To help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Product Videos
Specifications
Spec | Description |
---|---|
Warranty type | P |
Coverage period (month) | 12 |
Datasheet publication number | 4AA3-8855ENW, June 2019, Rev. 8 |
Facet Service method (faceturl) | hw-onsite |
Facet Service Level (coverage) (faceturl) | 24x7 |
Facet Warranty coverage (faceturl) | post-warranty |
Facet Duration (Term) (faceturl) | 1-year |
Facet Response time (faceturl) | 6-hour-call-to-repair-ctr |
Facet Support service type (faceturl) | proactive-care |
Facet Duration (Term) (facet) | 1 year |
Facet Warranty coverage (facet) | Post warranty |
Facet Service method (facet) | HW onsite |
Facet Response time (facet) | 6 hour call to repair (CTR) |
Facet Service Level (coverage) (facet) | 24x7 |
Facet Support service type (facet) | Proactive Care |