HP Retail Expansion Dock for ElitePad

Transcription

1 HP Retail Expansion Dock for ElitePad Training White Paper The HP Retail Expansion Dock for ElitePad allows customers to easily transition from a mobile to a traditional Point of Sale (POS) solution. This white paper discusses the features and components of the HP Retail Expansion Dock for ElitePad. You will learn how to set up, use, troubleshoot, and support the product. Quick Fact The HP Retail Expansion Dock for ElitePad is designed to be used with the HP Retail Jacket for ElitePad. The Retail Jacket must be installed on the HP ElitePad to use the dock. Contents Contents... 1 Audience... 2 Objectives... 2 Assumptions... 2 Introduction... 3 Availability... 3 Warranty, service, and support... 4 Components... 5 Installation and setup... 6 Using the HP Retail Expansion Dock for ElitePad Troubleshooting and support January 2014 Page 1

2 Audience This whitepaper is intended for: Service engineers Support engineers Field service engineers Objectives After completing this white paper, you should be able to: Recognize the features and components of the product Assist a customer with setting up and configuring the peripheral hardware and device drivers Assist a customer with using the product Indicate support issues with product Locate service videos for the product Assumptions This white paper assumes you are familiar with Retail Point of Sale (RPOS) peripheral functionality, The HP Retail Jacket for ElitePad, and the HP ElitePad product. Be sure to take the additional following training as necessary: HP Point of Sale System Peripherals Service and Support ID , TLC ID ) HP ElitePad 900 Technology, Service, and Support ID , TLC ID ) HP Retail Jacket for ElitePad Training White Paper ID , TLC ID ) January 2014 Page 2

3 Introduction Product overview HP Retail mobility solutions for 2013 include the introduction of the HP Retail Expansion Dock for ElitePad. This product provides docking capabilities to the HP Retail Jacket for ElitePad. The compact size of the solution frees valuable counter space while providing connectivity for existing POS peripherals. The Dual Hinge enhances the display tilt and positioning options, and security features allow the entire solution to be locked to the counter. Features The HP Retail Expansion Dock for ElitePad provides the following features: Support for all existing HP POS peripherals, including cash drawers, receipt printers, and Vacuum Florescent Displays (VFDs). Full security with key locks to secure the HP Retail Jacket for ElitePad to the docking station, and ability to bolt the docking station to a counter. Retractable and expandable arm allows for flexible positioning of the POS solution and keeps cables managed and organized. Availability The HP Retail Expansion Dock for ElitePad is available worldwide. Customers can order the products using the following part numbers: HP ElitePad 900 D4T09AW HP Retail Expansion Dock for ElitePad F3K89AA HP Retail Jacket for ElitePad E6R78AA January 2014 Page 3

4 Warranty, service, and support Warranty The HP Retail Expansion Dock for ElitePad is offered as an after-market option (AMO), or together with the HP ElitePad and HP Retail Jacket for ElitePad when the customer orders the HP MX 10 Retail Solution. The HP Retail Jacket for ElitePad has its own serial number that is used to track warranty. Standard warranty term is 1/1/0. Care Packs are available to extend the warranty term or to provide Advanced Service Exchange. Service strategy The HP Retail Jacket for ElitePad has several replaceable components in the event the product requires service. The following are replaceable components: I/O cover * Side covers * AC power cord and adapter * System board Power regulator board COM port jumper board Arm cradle assembly * These items are customer replaceable. Customers can also order replacement COM Port Post Clips and Security key. Note: The HP Services Media Library (SML) provides animated videos that show how to remove and replace these items. The service procedures are not provided in this white paper. Support strategy The HP ElitePad support team takes all calls for both the HP ElitePad and the HP Retail Jacket for ElitePad. The HP RPOS support team takes all calls for the HP Retail Expansion Dock for HP ElitePad. Check with your region for specific call handling and transfer procedures. January 2014 Page 4

5 Components The following graphics show the external components. Front view 1 Dual hinge arm 2 Docking hooks 3 Docking connector 4 Arm release lever 5 Cradle release latch Note: The dual hinge arm and cradle are referred to as the Arm Cradle Assembly for purposes of the replaceable components, as discussed in the upcoming Service Strategy topic. Rear view 1 I/O cover 2 AC access cover 3 USB 3.0 ports (2) 4 HDMI port 5 USB 2.0 ports (2) 6 12v powered USB (2) 7 24v powered USB 8 Serial ports (4) 9 Security lock slot 10 RJ-45 port 11 VGA port USB port power ratings Power USB ports are used for dock peripherals. The current loading for each port is specified in this table: Port Rating 12 V PUSB x 2 Total 36W max (max 1.5A x 2) 24V PUSB +24V: 2.3A January 2014 Page 5

6 Installation and setup Check the shipment Before setting up the HP Retail Jacket for ElitePad, verify that all items have been received. The customer can use the BOM included in the package to verify the items received. In general, the product ships with the following items: 1. HP Retail Expansion Dock for HP ElitePad 2. I/O cover 3. AC power adapter 4. AC power cord 5. Security keys 6. Documentation Sett the COM port jumpers The COM port jumpers are located underneath the left side cover. 1. Grasp the left side cover and pull out firmly on the bottom edge to disengage it from the retail dock. 2. Remove the left side cover. 3. Adjust COM ports as required. The following graphic shows the settings. Note: The COM Port Post Clips are spared and can be ordered by customers. January 2014 Page 6

7 Assemble the HP Retail Expansion Dock Assemble the docking station by opening the AC access cover and then threading the power cord as shown in the diagram. 1. Remove the I/O cover and right side cover. 2. Remove the AC access cover by pressing in on the latch (1) and opening the cover (2). 3. Guide the AC power cord into the opening in the back of the retail dock (3) and through the openings in the chassis (4). 4. Connect the power cord to the AC adapter (5). 5. Route the cable over the system board casing mounting post. 6. Position the hooks on the right side cover over the metal edge on the chassis (6): 7. Rotate the side cover against the chassis and push until it snaps into place (7). 8. Close the AC access cover. 9. Close the I/O cover. Prepare the ElitePad Mobile POS solution 1. Install the HP Retail Jacket for ElitePad onto the HP ElitePad if not already installed. Note: Instructions for this installation procedure are in the HP Retail Jacket for ElitePad Training White Paper. You can also view an animation that shows this process on the HP Services Media Library (SML). 2. Use a fine flat-bladed tool or tweezers to remove the rubber plugs from the two docking slots on the back of the retail jacket. January 2014 Page 7

8 Install the ElitePad Mobile POS solution onto the dock 1. Align the docking guide posts and slide the HP ElitePad Mobile POS solution onto the HP Retail Expansion Dock until the system connector is fully seated (1). IMPORTANT: Be sure the ElitePad Mobile POS solution is properly connected to the docking connector on the expansion dock. 2. Use the key to lock the ElitePad Mobile POS solution to the dock (2). WARNING! Before installing devices to the powered USB ports on the rear of the HP Retail Expansion Dock, make sure the power cord from the expansion dock is disconnected from the wall socket. 3. Connect the desired peripherals to the appropriate ports on the back of the docking station (3). 4. Align the I/O cover with the back of the retail dock and push until it snaps into place. 5. Connect the AC power to the wall socket (4). Adjust the display tilt Users can adjust the display view by pressing the arm release latch (1) and then rotating the display as desired. January 2014 Page 8

9 Undocking the HP ElitePad Mobile POS solution 1. Unlock the ElitePad Mobile POS solution using the key. 2. Slide the docking arm release latch to the left. 3. Lift the ElitePad Mobile POS solution up and off of the dock. Locating device drivers Each peripheral that is connected to the dock has unique device driver requirements. Some devices simply use the Windows native drivers, others require additional drivers. As with all POS peripherals, customers must install OPOS and JPOS drivers as required by their POS application. If the customer purchases the HP ElitePad Mobile POS Solution, then all drivers are preinstalled in the HP ElitePad system image. Customers who purchase the retail jacket as an AMO option can download the additional drivers from 1. Go to 2. Click Support > Download drivers. 3. Select Drivers & Downloads. 4. Enter the name of the product in the Find by Product search field and click Go. 5. Select the appropriate operating system. 6. Scroll down to the software section. 7. Select the required device driver. 8. Follow the on-screen instructions. Note: The HP ElitePad Mobile POS Solution and HP MX10 Retail Solution do not include a POS application. Customers are responsible for purchasing and installing their own POS application. Verify the installation The HP Retail Expansion Dock for ElitePad passes through port connectivity from the individual peripherals to the HP ElitePad. Verify the installation by powering on the HP ElitePad and then testing the MSR and barcode scanner on the HP Retail Expansion Jacket. Continue by testing any additional POS peripherals that are attached to the dock. Note: The HP Retail Jacket for ElitePad Training White Paper provides instructions for setting up, configuring, testing, and using the HP Retail Jacket for ElitePad. January 2014 Page 9

10 Using the HP Retail Expansion Dock for ElitePad Use the peripherals connected to the dock in the same way you would use them standalone. MSR To use the MSR, ensure the card is facing the correct direction, with its magnetic stripe in contact with the read head while passing through the reader. The card can be swiped in either direction. Barcode Scanner To scan a barcode, press one of the Easy Access Trigger buttons on the underside of the jacket. Position the barcode over the scanner window, ensuring that the laser scan line crosses every bar and space of the symbol Connecting Peripherals Connect POS peripherals to the HP Retail Expansion Dock by connecting the appropriate cable to the corresponding port on the dock. Caution! The system must be powered off before installing or removing peripherals on serial ports. USB Hubs The USB specification allows for a maximum of five USB hubs to be interconnected. Each of the docking station s USB port groups (USB 3.0, USB 2.0, and Powered USB) is attached to an internal hub, which has one or more internal upstream hubs. Based on the number of internal hubs provided for the HP Retail Jacket and HP Retail Expansion Dock, a total of six external hubs can be connected to the dock: Number of Internal hubs upstream from these ports: Internal upstream hubs for Retail Jacket Internal upstream hubs for dock: Total internal upstream hubs: Total external hubs allowed: USB USB V and 24V powered The diagram depicts the maximum number of external hubs allowed for each group of USB ports. January 2014 Page 10

11 Troubleshooting and support If a customer has trouble with a device connected to the HP Retail Expansion Dock for ElitePad, you should begin troubleshooting the issue by isolating the cause to either the peripheral or the docking station. MSR or Barcode scanner on the HP Retail Jacket for ElitePad does not work Remove the HP Retail Jacket for ElitePad and see if the problem still exists. If it does, the problem is with the HP Retail Jacket for ElitePad. Follow the troubleshooting and diagnostics steps in the HP Retail Jacket for ElitePad Training White Paper to isolate the issue. Peripheral attached to dock does not work Remove the peripheral, and attach to a known working system. If the problem still exists, the issue is with the peripheral. Peripherals work except when attached to the dock If you have tested the peripherals and they function until they are attached to the docking station, then the problem is most likely with the HP Retail Expansion Dock. Check all of the cable connections to ensure they are secure. If possible try the connection using a different cable. Power cycle the dock. If the customer is having a problem with a serial port connection, advise the customer to power down the system before connecting any devices to a serial port. Too many USB hubs error message is displayed If the customer exceeds the maximum number of USB hubs supported by the USB port, an error message similar to the following is displayed. Refer to the previous section for the maximum number of hubs supported by each USB port. January 2014 Page 11