Essential Support Certificate Contract #:

Transcription

1 Page: 1 of 7 Issued To: Contract Owner: OJSC MMC NORILSK NICKEL OJSC MMC NORILSK NICKEL BOLSHAYA TATARSKAYA ST., 11 BOLSHAYA TATARSKAYA ST., MOSCOW MOSCOW RUSSIAN FEDERATION RUSSIAN FEDERATION Customer Number: Customer Number: Issue Date: 04-APR-14 Symantec Agreement (SAN) #: 383PMDREW Customer Reference: Disti / Cust PO: M91067 Certificate #: IMPORTANT: If your purchase requires a license key and it is not printed or referenced on this certificate, you must register the related Serial Number on the Symantec Licensing Portal to receive your key. Go to to register your software and obtain license keys. Symantec.cloud customers: If you purchased a Symantec hosted service, please go to for activation unless specific provisioning instructions for your product have been provided elsewhere. M SYMC NETBACKUP SAP AGENT 7.6 UNX 1 SERVER TIER 4 RENEWAL 1 IBU5U4Z0-ER1RE APR MAR-15 M SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.6 UNX 1 SERVER TIER 1 RENEWAL 1 USSAU1Z0-ER1RE APR MAR-15

2 Page: 2 of 7 M SYMC NETBACKUP ENTERPRISE CLIENT 7.6 UNX 1 SERVER TIER 4 REWARDS 1 SN6HU4Z0-ER1RE APR MAR-15 M M M M M SYMC NETBACKUP STANDARD CLIENT 7.6 XPLAT 1 SERVER REWARDS SYMC NETBACKUP OPTION LIBRARY MONTHS REWARDS SYMC NETBACKUP OPTION SHARED STORAGE OPTION 7.6 XPLAT 1 MONTHS REWARDS SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 REWARDS SYMC NETBACKUP ENTERPRISE CLIENT 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 RENEWAL 23 FTPTXZZ0-ER1RE APR MAR-15 2 PISIXZZ0-ER1RE APR MAR-15 4 YCBHXZZ0-ER1RE APR MAR-15 9 USSAC2Z0-ER1RE APR MAR-15 4 SN6HC2Z0-ER1RE APR MAR-15

3 Page: 3 of 7 M SYMC NETBACKUP ENTERPRISE SERVER 7.6 WIN/LNX/SOLX64 1 SERVER TIER 2 RENEWAL 2 XH7RC2Z1-ER1RE APR MAR-15 M SYMC OPSCENTER ANALYTICS 7.6 XPLAT 1 CLIENT RENEWAL 28 BPX5XZZ0-ER1RE APR MAR-15 M M M M SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.6 UNX 1 SERVER TIER 3 RENEWAL SYMC NETBACKUP OPTION NDMP 7.6 XPLAT PER SERVER TIER 4 REWARDS SYMC NETBACKUP OPTION LIBRARY MONTHS REWARDS SYMC NETBACKUP OPTION LIBRARY MONTHS REWARDS 1 USSAU3Z0-ER1RE APR MAR-15 1 CQLTX4Z0-ER1RE FEB MAR-15 4 PISIXZZ0-ER1RE OCT MAR-15 2 PISIXZZ0-ER1RE APR MAR-15

4 Page: 4 of 7 M SYMC NETBACKUP OPTION LIBRARY MONTHS REWARDS 2 PISIXZZ0-ER1RE APR MAR-15 M M SYMC ENTERPRISE VAULT STORAGE MANAGEMENT FOR LOTUS DOMINO 10.0 WIN PER USER REWARDS SYMC NETBACKUP ENTERPRISE DISK 7.5 XPLAT 1 FRONT END TB REWARDS 1000 J2EDWZZ0-ER1RE JUL MAR SPFXZZ0-ER1RE DEC MAR-15 M SYMC NETBACKUP ENTERPRISE DISK 7.5 XPLAT 1 FRONT END TB REWARDS 3 8SPFXZZ0-ER1RE DEC MAR-15 M SYMC ENTERPRISE VAULT E-DISCOVERY ADVANCED EDITION FOR LOTUS DOMINO 10.0 WIN PER USER RENEWAL ESSENTIAL 12 MONTHS REWARDS 1000 MEMWWZZ0-ER1R E JUL MAR-15 M SYMC ENDPOINT PROTECTION 12.1 PER USER RENEWAL ESSENTIAL 12 MONTHS REWARDS 200 0E7IOZZ0-ER1RE NOV MAR-15

5 Page: 5 of 7 M SYMC PROTECTION ENGINE FOR NAS 7.5 PER USER RENEWAL 1000 J792OZZ0-ER1RE MAR MAR-15 M SYMC PROTECTION ENGINE FOR NAS 7.5 PER USER RENEWAL 1000 J792OZZ0-ER1RE MAR MAR-15 NOTE: In order to activate your hosted services, technical provisioning information must be provided. Please go to URL and provide provisioning details. For ease of managing your support renewal, please retain this certificate which holds valuable reference information for your renewal transaction inclusive of your Symantec Agreement Number (SAN). Symantec.cloud endpoint management console URL: Login to manage and support your Endpoint Protection service(s) such as Backup Exec or Endpoint Security products Symantec.cloud Technical Support Contact technical support for Symantec.cloud offerings Symantec & Web mangement console URL: Login to manage and support your cloud-based , Web and IM security services products. Licensing Portal Help Tutorials: These two-minute videos explain how to get license keys for new purchases and version upgrades. Global Enterprise Customer Care URL: Contact Customer Care for non-technical licensing-related questions.

6 Page: 6 of 7 Technical Support URL: Contact Technical Support for technical product-related questions Software Download URL: You will need a Serial Number related to your product for access. Symantec URL: Learn more about Symantec products and services. Symantec Licensing Program URL: Learn more about the benefits of the Buying Program you are participating in. TC TrustCenter Support Resources URL: Additional TC TrustCenter Support Resources and Tools Symantec Education Voucher Redemption URL: To access your Education purchase click on the Education Voucher Redemption URL link above, and using the serial number on the face of this certificate, complete the Voucher registration process, then follow the instructions to begin your training. Managed Security Services Client Services Team: clientservices@monitoredsecurity.com For Managed Security Services related questions, please contact the Client Services Team. Symantec User Authentication Technical Support URL: Symantec User Authentication Products

7 Page: 7 of 7 Symantec Enterprise Technical Support This document (the "Certificate") is a legal agreement between the end user (the "Licensee") named on the face of this certificate and Symantec Corporation and/or its subsidiaries ("Symantec"). This Certificate and the rights granted herein are only effective as to end users who have a valid license pursuant to a Symantec license agreement (the "License Agreement") for the underlying Symantec software product(s) (the "Software") for which this support will be provided. Please read this Certificate. IF LICENSEE DOES NOT AGREE TO THESE TERMS, THEN SYMANTEC IS UNABLE TO PROVIDE SUPPORT FOR THE SOFTWARE TO LICENSEE. RECEIPT OF SUPPORT INDICATES LICENSEE'S AGREEMENT TO THESE TERMS. Support Offerings: Commencing on the issue date set forth on the face of this Certificate, Symantec will provide to Licensee the support service(s) listed on the face of this Certificate, within the Symantec region in which the Software is licensed for use as indicated in the License Agreement. Support services are provided under the terms and conditions listed below, until the end date set forth on the face of the Certificate. 1. Essential Support. 1) Access to technical support provided by telephone on a 24x7 basis; 2) Continuous Efforts Problem Resolution Engineering (available upon request for Severity 1 Cases only); 3)Access to the Symantec technical support website; 4)Delivery of bug fixes and patches; 5) Essential Support includes Content Updates, if applicable, and Upgrade Assurance; 6) Licensee may designate up to six (6) individuals per title of Software for Essential Support to act as liaisons with Symantec Technical Services staff ("Designated Contacts"). 2. Basic Maintenance. 1)Access to technical support provided by telephone from 8 a.m. to 6 p.m. during the normal business week of, and in accordance with statutory holidays of, the country where the Software is installed; 2) Access to the Symantec technical support website; 3) Delivery of bug fixes and patches; 4) Basic Maintenance includes Content Updates, if applicable, and Upgrade Assurance; 5) Licensee may designate up to two (2) individuals per title of Software for Basic Maintenance to act as Designated Contacts as defined above. Definitions: Content Updates: Content Updates as used in this Certificate refer to content used by Software that is updated from time to time, including but not limited to: updated anti-spyware definitions for anti-spyware software; updated antispam rules for antispam software; updated virus definitions for antivirus and crimeware products; updated URL lists for content filtering and antiphishing products; updated firewall rules for firewall products; updated vulnerability signatures for vulnerability assessment products; updated policy compliance updates for policy compliance software; updated lists of authenticated web pages for web site authentication software; and updated intrusion detection data for intrusion detection products, (if applicable). Content Updates means the right to use Content Updates to the Software as they become generally available to Symantec's end user customers except for those Content Updates that are only available through purchase of a Content Updates Subscription. Symantec reserves the right to designate specified Content Updates as requiring purchase of a Content Updates Subscription at any time and without notice to Licensee; provided, however, that if Licensee purchases support hereunder that includes particular Content Updates on the issue date set forth on the face of this Certificate, Licensee will not have to pay an additional fee to continue receiving such Content Updates through the end date set forth on the face of this Certificate, even if Symantec designates such Content Updates as requiring a Content Updates Subscription. Content Updates Subscription: The right to use those Content Updates that Symantec elects to make available by separate paid subscription. If Licensee has purchased Content Updates Subscription(s), the number set forth on the face of this Certificate opposite the description of such subscription reflects the quantity of such subscription purchased by Licensee. Upgrade Assurance: The right to use upgrades to the Software as they become generally available to Symantec's end user customers. An upgrade is any version of the Software which has been released to the public and which replaces the prior version of the Software on Symantec's price list. All such upgraded Software is licensed to Licensee for use subject to all terms and conditions, including without limitation disclaimers of warranties and limitation of liabilities, of the License Agreement. Nothing in this Certificate shall be construed as separately licensing copies of the Software or increasing the number of copies of Software licensed to Licensee. Terms and Conditions: Support Policies: The support service(s) will be provided in accordance with Symantec's Enterprise Technical Support Policy and other support policies which may be revised and updated by Symantec from time to time without notice to Licensee. Please refer to for copies of such policies. Under Symantec's Enterprise Technical Support Policy, support services may be discontinued for certain Software or a particular version of Software prior to the end date set forth on the face of this Certificate. Geographic Availability: Not all of the support services listed above are available in all countries or locations or for all Symantec software products. Scope of Support: Licensee's technical assistance may be limited to error correction resolution in certain Software if Licensee has not installed and implemented all licenses for such Software in accordance with the directions for installation provided by Symantec. Please refer to for additional information on services offered by Symantec to assist you in proper installation and implementation of Software. Technical support will not include activities that would be typically made generally available and characterized by Symantec as product training, consulting involving integration, security solutions enablement, security advisory, pre-production configuration services, managed security or implementation services or the like, which are offered separately as noted below. Additional Designated Contacts: Licensee may add additional Designated Contact(s) for either Essential Support or Basic Maintenance by paying the applicable fee in effect at the time Licensee seeks to add the additional Designated Contact(s). If Licensee has purchased the right to designate additional Designated Contacts, the number set forth on the face of this Certificate reflects the number of additional designated Licensee Designated Contacts who may receive technical support on Licensee's behalf with the same rights and for the same term as the primary contacts for either Essential Support or Basic Maintenance. Acknowledgement of Use of Personal Data. Licensee recognizes that Symantec will require Licensee to supply certain personal data (such as business contact names, business telephone numbers, business addresses), in order for Symantec to provide Support and to keep Licensee apprised of support and product updates. Licensee acknowledges that Symantec is a global organization, and such personal data may be accessible on a global basis to enable Symantec to provide Licensee Support. By providing such personal data, Licensee consents to Symantec using, transferring and processing this personal data on a global basis for the purposes described above. Support Services Warranty. Symantec warrants, for a period of thirty (30) days from the date of performance of support services under this Certificate, that such support services will be performed in a manner consistent with generally accepted industry standards. For support services not performed as warranted in this provision, and provided Licensee has reported such non-conformance to Symantec within thirty (30) days of performance of such non-conforming support services, Symantec will, at its discretion, either correct any nonconforming support services or refund the relevant fees paid for the nonconforming support services. THIS IS LICENSEE'S EXCLUSIVE REMEDY AND SYMANTEC'S SOLE LIABILITY ARISING IN CONNECTION WITH THE SUPPORT SERVICES WARRANTY DESCRIBED IN THIS SECTION. DISCLAIMER OF DAMAGES: TO THE MAXIMUM EXTENT PERMITTTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR (i) ANY COSTS OF PROCUREMENT OF SUBSTITUTE OR REPLACEMENT GOODS AND SERVICES, LOSS OF PROFITS, LOSS OF USE, LOSS OF OR CORRUPTION TO DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTION, LOSS OF REVENUES, LOSS OF CONTRACTS, LOSS OF GOODWILL, OR ANTICIPATED SAVINGS OR WASTED MANAGEMENT AND STAFF TIME; OR (ii) ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES WHETHER ARISING DIRECTLY OR INDIRECTLY OUT OF THE PROVISION OF SUPPORT SERVICE(S), EVEN IF THE PARTY, ITS RESELLERS, SUPPLIERS OR ITS AGENTS HAS BEEN TOLD SUCH DAMAGES MIGHT OCCUR. IN NO CASE SHALL SYMANTEC'S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SUPPORT SERVICE(S). NOTHING IN THIS CERTIFICATE SHALL EXCLUDE OR LIMIT SYMANTEC'S LIABILITY FOR ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED BY LAW. INTEGRATION: This Certificate, as supplemented by any relevant terms in the License Agreement not otherwise defined herein, constitutes the entire agreement between this parties pertaining to the subject matter hereof, and, except as otherwise agreed upon in writing by the parties, supersedes any and all prior written or oral agreement with respect to such subject matter.