Mercure Jakarta Gatot Subroto

Customer review rating (ALL Rating) 4.8/5 1,118 reviews

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Description

Hotel extras

  • The hotel is a short drive from Soekarno Hatta International Airport.

  • Enjoy easy access to Pancoran, Kuningan, Rasuna Said, and Semanggi.

  • Take the first exit towards Semanggi from the Inner Ring road.

  • The hotel is 10 min by foot from Dirgantara Monument in Pancoran.

  • Dine in style at our restaurant with amazing views of Jakarta.

Our accommodation(s)

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Hotel location

Mercure Jakarta Gatot Subroto

Jalan Gatot Subroto Kav. 1, Kuningan Barat, Jakarta Selatan
12790 JAKARTA
Indonesia

GPS:-6.239133, 106.828591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,118 reviews

TripAdvisor Rating  4.5/5  1,034 reviews

Hotel to avoid for light sleeper

TripAdvisor rating 3.0/5

AlfredTanJB Solo travel - TripAdvisor review

The first room allocated was facing the busy highway, the window not double glaze hence its very noisy at night. I got no choice but to request for room change at the middle of night. 2nd room facing the other side of the highway and also noisy, but at least is much more better than the first room. Not recommended to stay here if you are light sleeper!

Hotel to avoid for light sleeper!

Customer review rating 3.5/5

Tan J. B. Solo - Confirmed reviews ALL

The hotel just beside the busy highway and the room window also not sound proof, I really got problem to sleep on the first night and need to request for room change middle of the night. The second room that allocated facing another side of the highway still noisy, but at least the noise is not as heavy compared to the first room. The coffee machine in privilege room has been removed, but their website not updated and the welcome amenities also replaced with so call executive lounge, but in actual fact it’s only a snack corner just behind the east wing lift area. The access is by using the voucher given and only 1 time access per stay as per their RDM told me. As an Accor Plus Platinum member, sorry to say that I don’t really recommend this hotel with this kind of room conditions.

Dear Mr. Alfred Tan Jing B., We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Justian David Room Division Manager

recommended

TripAdvisor rating 5.0/5

Supriadi M TripAdvisor review

Room is good, food is very nice with to many choice. receptions are nice. this's the 3th time I stay here and never disappointed. this hotel is recommended for business trip, vacation, or just to enjoy the time with couple. and Parking is free..:)

Nice Hotel at City Center

TripAdvisor rating 5.0/5

Yoh8188 TripAdvisor review

Room was clean, Front Desk team were helpful, especially Anin, Iza and Bagas. I stated multiple times in this hotel whenever I am in Jakarta and the stay always great. Beda were soft and cozy. Bluebird taxi on standby and Grab/GoCar were plenty too.

Amnities tidak lengkap, waktu check in tidak sesuai dan check out tidak bisa late checkout

Customer review rating 2.0/5

Teguh B. N. Families - Confirmed reviews ALL

1. Missing 1 toothbrush amenities 2. Room wasn't ready at 2 PM as scheduled, me, my wife and my 3 month baby waiting for around 15 minutes. 3. I can't do late checkout, receptionist asked if I want to extend or not, then I answer No, then I asked can I do late checkout, she then answer they fully booked, WHY ASK EXTENSION IN THE FIRST PLACE IF ALREADY FULLY BOOKED ? please don't lie and just reject my late checkout request!

Dear Teguh Bintang N., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Gatot Subroto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Justian David Room Division Manager

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Other web-users rate our hotel

  • 458 reviews 8.4/10 Location
  • 2,173 reviews 9.5/10 Room
  • 3,485 reviews 9.5/10 Service
  • 39 reviews 7.4/10 WiFi
  • 2,141 reviews 9.5/10 Food
  • 1,104 reviews 9.7/10 Cleanliness
  • 960 reviews 9.2/10 Breakfast
  • 957 reviews 9.2/10 Amenities

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